Electro Savings Credit Union is a not-for-profit financial cooperative, looking out for our members’ financial well-being and futures. We embrace our … See more
i was on hold for 30 mins no one answered the phone. i called back twice on hold for 10 mins each and the phone automatically hung up. i do not recommend their services.
Their website needs work. Instructions to move to the next step are missing or don’t work. They need to first try it out before putting it out to the customers!
they do NOT protect your account against sales online fraud as a matter of fact they will give every excuse in the world not to help even when their own credit card security stopped the first transaction and was told not to allow any more …
Customer service here is the worst in the business. Barry Jones,head of the loan department fails to return calls and is extremely rude and demeaning when talking with him. Don’t have business with this bank.
I have never had a bad experience, whether it be a phone call or in person. Every one that I have encountered is ready to help if I need it and sometimes I did. Keep up the good work😍 …
This is the worst business I have ever worked worth. They have worthless, lazy employees. They are impossible to get ahold of. They treat their customers awfully. Do yourself a favor and stay away. Electro Savings is the worst.
Barry is the rudest manager ever. Very unprofessional. Im taking my buisness and money out this Credit Union. They are unprofessional period. Do not .I repeat Do not Bank here !!!!
I absolutely love all the staff at the Maryland heights location. They always help me even over the phone when I’m at work and have a question for them. I’ll never change credit unions that’s for sure!
Honestly I understand the need to prevent bank fraud but the Snotty Elitist “older” women who seem to populate the Wildwood and Manchester Branches are over the top with their arrogant attitude, to the point of being obnoxious. One should …
Just opened this account last month and all I can say is don’t waste your time. I get paid on Thursdays so please tell why it’s now Monday and I still haven’t received my direct deposit due to how their direct deposit works. I repeat find you another credit union because this one is horrible
Outstanding service by Cassandra and Ana. Highly recommend. Cassandra was informative, easy to understand, and the experience was overall quick. I look forward to banking with Electro
I had given up on banks when I found this credit union. Since I moved my money here I’ve saved more, and managed my money better. Love the Save to Win account.
This people are so arrogant disrespectful and no morality. It is all about money with them in bought my car with them 3 years ago and lost my job after a surgery a year ago and I can’t get a job for almost a year now but I still pay them …
Didn’t inform me of any of the cost or policies they have like it would take two weeks for a check to deposit if your account is less then six month old which had ended up costing me valuable points on my credit score because my bills are late due to this lack of communication
Horrible, horrible credit union. They won’t help you with anything you need beyond opening up a simple checking account. Looking forward to canceling my account with them!
I find it egregious you have abandoned S County. Great customer service. Wait, I mean no customer service. I am not driving to Wildwood nor Maryland Heights to a drive through. If you cannot remedy this situation, then I will abandon you when you reopen my branch. I am quite unhappy! Fix it!
The old lady with short hair helped me. She was rude from the start. She didn’t come great me like other banks or credit unions. She got snotty and also didn’t hand my cards to me like I did her instead she slid them to me across the …
Always very friendly and attentive at the Craigshire branch. Always a wave when I come in the building. When my 20 year old son needed a car loan and I did not want to co-sign, we worked together to help him establish credit and get a loan that was in line with the risk. They are always easy to work with.
Been banking at Electro almost since they opened. My dad was the treasurer when it first opened and he opened an acct for me when I was 14. Lots of changes since then but the staff’s hospitality and helpfulness is still top notch. Always have had good experiences at ESCU. Highly recommend.
I am always greeted with a friendly smile and the service is quick and precise. Mobile services are excellent. I love the card controls feature that allows you to enable and disable your cards with a click of a button. I keep my credit card off until I want to use it. Great Security feature.
Kim Donnoly, branch manager of the Craigshire location is probably the s ill-mannered and most unprofessional person I’ve dealt with during my 9 years with Electro Savings. Kim doesn’t respond to voicemails or keep her word on returning …
The worst bank I’ve ever experienced. My account was set up her with the assistance manager here. I was never offered for over draft protection from the manager. They mailed me a paper to sign up for protection and I was told to leave it …
BARRY’S BOSS SHOULD READ THIS!!
If I could give this place a zero I would. If you value people who value your business go somewhere else. I have a major issue with Barry(the loan VP or …
We had a problem with the original representative we spoke to, he just seemed like he had no interest in helping us get a solution asked for a supervisor and he wouldn’t get one. Later I had one want to contact us and we resolved the …
Been with them since 2015. Have been with other big named banks previously I have never liked and always paying tons of fees. Everyone I have ever spoke too has been very pleasant, even if they are having to pass the news of denying a …
I have been with this credit union since 2013-2014 and at first they were great but over the years they have gotten terrible. They have lost their touch as far as customer service for members. Bank elsewhere i know i will be soon not sure …
Fix your ATM’s!!!! It seems that they are down every other week! I went to this location to try and deposit a check, ATM says it is not in service. Went all the way down to the Wildwood location and the ATM says they do not take deposits! …
Setting up online banking is a nightmare. I gave Electro 3 tries, and now I guess I will change banks as they couldn’t/ or didn’t know how to help me. First, the bank closed my neighborhood branch, and maybe I see why now. Who puts up with a lack of knowledge to set up online banking?
If I could I would give zero stars. Banking with these people is insane. My account gets locked all the time. I can never see what’s in my account because my online banking stopped working. I tried to reset my pass code so I can use my …
This bank has shown me over and over again through this pandemic that they were willing to work with me. I fell on hard times and got behind on payments. What surprised me was how willing they were to help. I see alot of negative reviews, …
Have never had such personal care as I have had with Erica (Member service rep @ Tesson Branch), she goes above and beyond to meet any financial situation you have. …
Erica Deckard has been my loan officer for a few years now and I can tell you that because of her above and beyond customer service, my business will always remain at Electro Savings. She has answered emails after hours, and has made …
Credit unions are supposed to be for the members and the shareholders. It’s supposed to be tailored to your experience as a member. This credit union is not. They are just as scammy as a regular bank. Hidden fees, overdrafts despite paying …
I have been banking here since they opened. I have never had a problem with direct deposit. My deposit is not available early money but it’s always in the account by 9 am. They financed my car loan and I got a great rate. I have not had any problem with this credit union. They have always been accommodating and pleasant.
I recently completed the process of refinancing my car for the first time with Electro savings. Not knowing what to expect, I can say this was the best experience! I worked with Lisa Corley and she is the best of the best hands down. She …
I’ve never experienced such bad customer service from a bank. Tiera Hightower believes she can just do and say whatever she wants. Son’s refinance is waiting on a document she is too lazy too request. Maybe Capital One wants our business …
My problem started with forced insurance. The paperwork requested was provided. Next month, same issue, paperwork provided a second time, actually 3rd time counting the paperwork provided at time of loan. The forced charges, raised …
I recommend Electro Savings Credit Union over any Credit Union or regular bank Electro treats you very well . The best credit union that I have been with period. I have banked with TogetherCU for years and no benefits, not even a cash back …
Used to be a great place back in the day, now it feels the same as everyone else. After a very long relationship with them I no longer feel valued as a member. I have paid off a house, cars, have great credit but when I asked for help they …
I’ve been banking with Electro since around 2012. Their customer service is stellar and they’ve been extremely helpful and prompt! They’ve helped me with so many services over the years, from setting up e-banking to credit cards to with car …
First time customer, and couldn’t be happier to have this account set up by Brittany. Such a warm welcoming environment and amazing service!! So happy to be apart of this new journey! Also, Sasha was a wonderful customer service as well.
Absolutely terrible bank, terrible customer service. I requested to close my account and they charged me for it and still didn’t close my account after weeks. Never recommend going here.
The folks at the Saint peters location are awesome. They’re always ready to lend the hand or just give moral support to me at any time. I’ve had quite a time with fraud on my debit card but they go to the wall and back to try to resolve the issue and figure out who’s doing it.
Expect latency in transactions over the weekend, a savings deposit rate barely any better than the national banks (+0.1% tops) and fees for overdraft transactions even if your account is not overdrawn. All the aforementioned issues are …
I would highly recommend Electro Savings Credit Union for your business. The experience is way more personal than a big bank. I was banking with them before the pandemic closures. When my business was shutdown, they were very quick in …
They have continually charged me twice for ATM usage. Just today, I withdrew $40, it charged me $43.. usual. But about 20 minutes later the bank throws another charge for $2.25 on my account. The people and establishments are all crooks. I …
I was having issues and I was contacted by both Christina and Brandon from two separate locations to assist me. These wondeful people got my problem fixed, got me refinanced for a lower rate on both my vehicles and continue to be most …
Excellent experience with obtaining a loan, it was all done completely over text. The loan representative was friendly and helpful, and the funds were in my account within 24 hours. At first when I went to ESCU from an old school stuck in …
As a new member of the ES family, opening up my account was a 5 -star customer service experience at the branch located at 1805 Craigshire Dr, St. Louis, MO 63146.
I was refused inside services at Electro Savings Credit Union in Maryland Heights Missouri because I refused to remove my head scarf. The teller did not ask me to remove my N95 COVID mask.
The branch manager is rude. The lady that answer my call was rude and alot of times I come thru the drive thru the tellers are rude. I am really thinking about closing my account. The Old branch manger Lisa had the credit union running great! Not so much now I think that entire staff needs to be trained on customer service!
This place absolutely sucks. Nobody answers the phones, there is no direct line to connect with somebody at the bank. Electro line has failed us every time. They take overdraft fees out every possible chance they get, even if you have money …
The absolute worst credit union to get a car loan from. My car was totaled in 2019 my insurance paid its portion, Gap insurance paid its portion and the car dealership paid its portion and there was still a balance left over. No one would …
I’ve always shared my pleasure with Electro, since they opened, boy I’m sure disappointed now the reviews I’ve read are awful . . . what’s happened up there? To be fair I hardly ever need to go to the office, I use a different CU in my …
Electro Savings Credit Union has been my “go to” for all my financial needs for 20+ years! Each and every time, staff has proven to be the best in the business. Recently, Rickey assisted me at the St. Peters branch. He was kind and quickly helped me resolve the situation I had encountered. Thanks Rickey!
Nice, helpful people 😌 …
Grossly incompetent staff.
Terrible customer service.
The people are friendly and helpful!
Jamie was excellent!
Great banking experience
Very Nice Place and Very Nice People.
Good Bank/Credit Union. Been here for years.
Have always been helpful in taking in care of my needs.
One of the best places to get a loan.
I’m always satisfied with the services at Electro.
Abby, has been awesome, I highly recommend them.
The employees really try to help you with your finances. I feel like they are looking out for me.
Erica thank you and your team for all your efforts!!!
Terrible customer service. The assistant manager Karen treated me with almost no respect. I feel sorry for her employees. What a wretched place.
Erica and everyone else is always super professional and friendly to both my husband and I. We go to the Tesson Ferry Branch.
Service sucks glad I am not a member here. I just go to make deposits to my credit union in other town.
i was on hold for 30 mins no one answered the phone. i called back twice on hold for 10 mins each and the phone automatically hung up. i do not recommend their services.
Their website needs work. Instructions to move to the next step are missing or don’t work. They need to first try it out before putting it out to the customers!
I love this credit union! The only thing I would like to see changed is the online banking platform.
This is absolutely the most unprofessional banking establishment I’ve ever encountered. If I could give negative stars I would.
Amazing staff with amazing service.
Best Credit Union ever. The representatives are so polite and helpful. Totally recommended 100%.
they do NOT protect your account against sales online fraud as a matter of fact they will give every excuse in the world not to help even when their own credit card security stopped the first transaction and was told not to allow any more …
Customer service here is the worst in the business. Barry Jones,head of the loan department fails to return calls and is extremely rude and demeaning when talking with him. Don’t have business with this bank.
3 days in a row ATM machine not accepting cash, with all the overdraft fees taken from the people they should get a new one.
I have never had a bad experience, whether it be a phone call or in person. Every one that I have encountered is ready to help if I need it and sometimes I did. Keep up the good work😍 …
This is the worst business I have ever worked worth. They have worthless, lazy employees. They are impossible to get ahold of. They treat their customers awfully. Do yourself a favor and stay away. Electro Savings is the worst.
Barry is the rudest manager ever. Very unprofessional. Im taking my buisness and money out this Credit Union. They are unprofessional period. Do not .I repeat Do not Bank here !!!!
I absolutely love all the staff at the Maryland heights location. They always help me even over the phone when I’m at work and have a question for them. I’ll never change credit unions that’s for sure!
Electro has some of the best employees working for them, they are friendly, and professional. They get things done and are super easy to work with.
Honestly I understand the need to prevent bank fraud but the Snotty Elitist “older” women who seem to populate the Wildwood and Manchester Branches are over the top with their arrogant attitude, to the point of being obnoxious. One should …
Just opened this account last month and all I can say is don’t waste your time. I get paid on Thursdays so please tell why it’s now Monday and I still haven’t received my direct deposit due to how their direct deposit works. I repeat find you another credit union because this one is horrible
Outstanding service by Cassandra and Ana. Highly recommend. Cassandra was informative, easy to understand, and the experience was overall quick. I look forward to banking with Electro
I had given up on banks when I found this credit union. Since I moved my money here I’ve saved more, and managed my money better. Love the Save to Win account.
This people are so arrogant disrespectful and no morality. It is all about money with them in bought my car with them 3 years ago and lost my job after a surgery a year ago and I can’t get a job for almost a year now but I still pay them …
Didn’t inform me of any of the cost or policies they have like it would take two weeks for a check to deposit if your account is less then six month old which had ended up costing me valuable points on my credit score because my bills are late due to this lack of communication
Horrible, horrible credit union. They won’t help you with anything you need beyond opening up a simple checking account. Looking forward to canceling my account with them!
I find it egregious you have abandoned S County. Great customer service. Wait, I mean no customer service. I am not driving to Wildwood nor Maryland Heights to a drive through. If you cannot remedy this situation, then I will abandon you when you reopen my branch. I am quite unhappy! Fix it!
The old lady with short hair helped me. She was rude from the start. She didn’t come great me like other banks or credit unions. She got snotty and also didn’t hand my cards to me like I did her instead she slid them to me across the …
Always very friendly and attentive at the Craigshire branch. Always a wave when I come in the building. When my 20 year old son needed a car loan and I did not want to co-sign, we worked together to help him establish credit and get a loan that was in line with the risk. They are always easy to work with.
Been banking at Electro almost since they opened. My dad was the treasurer when it first opened and he opened an acct for me when I was 14. Lots of changes since then but the staff’s hospitality and helpfulness is still top notch. Always have had good experiences at ESCU. Highly recommend.
I am always greeted with a friendly smile and the service is quick and precise. Mobile services are excellent. I love the card controls feature that allows you to enable and disable your cards with a click of a button. I keep my credit card off until I want to use it. Great Security feature.
Kim Donnoly, branch manager of the Craigshire location is probably the s ill-mannered and most unprofessional person I’ve dealt with during my 9 years with Electro Savings. Kim doesn’t respond to voicemails or keep her word on returning …
The worst bank I’ve ever experienced. My account was set up her with the assistance manager here. I was never offered for over draft protection from the manager. They mailed me a paper to sign up for protection and I was told to leave it …
BARRY’S BOSS SHOULD READ THIS!!
If I could give this place a zero I would. If you value people who value your business go somewhere else. I have a major issue with Barry(the loan VP or …
We had a problem with the original representative we spoke to, he just seemed like he had no interest in helping us get a solution asked for a supervisor and he wouldn’t get one. Later I had one want to contact us and we resolved the …
Been with them since 2015. Have been with other big named banks previously I have never liked and always paying tons of fees. Everyone I have ever spoke too has been very pleasant, even if they are having to pass the news of denying a …
I have been with this credit union since 2013-2014 and at first they were great but over the years they have gotten terrible. They have lost their touch as far as customer service for members. Bank elsewhere i know i will be soon not sure …
Fix your ATM’s!!!! It seems that they are down every other week! I went to this location to try and deposit a check, ATM says it is not in service. Went all the way down to the Wildwood location and the ATM says they do not take deposits! …
Always does a great job with helping with our personal and business accounts. Highly recommend
Setting up online banking is a nightmare. I gave Electro 3 tries, and now I guess I will change banks as they couldn’t/ or didn’t know how to help me. First, the bank closed my neighborhood branch, and maybe I see why now. Who puts up with a lack of knowledge to set up online banking?
If I could I would give zero stars. Banking with these people is insane. My account gets locked all the time. I can never see what’s in my account because my online banking stopped working. I tried to reset my pass code so I can use my …
This bank has shown me over and over again through this pandemic that they were willing to work with me. I fell on hard times and got behind on payments. What surprised me was how willing they were to help. I see alot of negative reviews, …
Have never had such personal care as I have had with Erica (Member service rep @ Tesson Branch), she goes above and beyond to meet any financial situation you have. …
Erica Deckard has been my loan officer for a few years now and I can tell you that because of her above and beyond customer service, my business will always remain at Electro Savings. She has answered emails after hours, and has made …
I’ve banked with them since 2017, and today I closed my account. Below are my experiences. …
Credit unions are supposed to be for the members and the shareholders. It’s supposed to be tailored to your experience as a member. This credit union is not. They are just as scammy as a regular bank. Hidden fees, overdrafts despite paying …
I have been banking here since they opened. I have never had a problem with direct deposit. My deposit is not available early money but it’s always in the account by 9 am. They financed my car loan and I got a great rate. I have not had any problem with this credit union. They have always been accommodating and pleasant.
I recently completed the process of refinancing my car for the first time with Electro savings. Not knowing what to expect, I can say this was the best experience! I worked with Lisa Corley and she is the best of the best hands down. She …
I’ve never experienced such bad customer service from a bank. Tiera Hightower believes she can just do and say whatever she wants. Son’s refinance is waiting on a document she is too lazy too request. Maybe Capital One wants our business …
My problem started with forced insurance. The paperwork requested was provided. Next month, same issue, paperwork provided a second time, actually 3rd time counting the paperwork provided at time of loan. The forced charges, raised …
I recommend Electro Savings Credit Union over any Credit Union or regular bank Electro treats you very well . The best credit union that I have been with period. I have banked with TogetherCU for years and no benefits, not even a cash back …
Used to be a great place back in the day, now it feels the same as everyone else. After a very long relationship with them I no longer feel valued as a member. I have paid off a house, cars, have great credit but when I asked for help they …
I’ve been banking with Electro since around 2012. Their customer service is stellar and they’ve been extremely helpful and prompt! They’ve helped me with so many services over the years, from setting up e-banking to credit cards to with car …
First time customer, and couldn’t be happier to have this account set up by Brittany. Such a warm welcoming environment and amazing service!! So happy to be apart of this new journey! Also, Sasha was a wonderful customer service as well.
Absolutely terrible bank, terrible customer service. I requested to close my account and they charged me for it and still didn’t close my account after weeks. Never recommend going here.
The folks at the Saint peters location are awesome. They’re always ready to lend the hand or just give moral support to me at any time. I’ve had quite a time with fraud on my debit card but they go to the wall and back to try to resolve the issue and figure out who’s doing it.
Expect latency in transactions over the weekend, a savings deposit rate barely any better than the national banks (+0.1% tops) and fees for overdraft transactions even if your account is not overdrawn. All the aforementioned issues are …
Very easy personal, unsecured loan process from start to finish. Very professional! Would reccommend to anyone.
I would highly recommend Electro Savings Credit Union for your business. The experience is way more personal than a big bank. I was banking with them before the pandemic closures. When my business was shutdown, they were very quick in …
Opened my account online with no problems. The lady helping with this for me and my mom was Alisa and we had no problems.
Very friendly people helpful Get it started and get it done Help every step of the way Next loan will be through electro also
They have continually charged me twice for ATM usage. Just today, I withdrew $40, it charged me $43.. usual. But about 20 minutes later the bank throws another charge for $2.25 on my account. The people and establishments are all crooks. I …
Electro Savings CU has helped me for years with finance. And I will continue to use Electro Savings CU for more finances
I was having issues and I was contacted by both Christina and Brandon from two separate locations to assist me. These wondeful people got my problem fixed, got me refinanced for a lower rate on both my vehicles and continue to be most …
Excellent experience with obtaining a loan, it was all done completely over text. The loan representative was friendly and helpful, and the funds were in my account within 24 hours. At first when I went to ESCU from an old school stuck in …
As a new member of the ES family, opening up my account was a 5 -star customer service experience at the branch located at 1805 Craigshire Dr, St. Louis, MO 63146.
I was refused inside services at Electro Savings Credit Union in Maryland Heights Missouri because I refused to remove my head scarf. The teller did not ask me to remove my N95 COVID mask.
The branch manager is rude. The lady that answer my call was rude and alot of times I come thru the drive thru the tellers are rude. I am really thinking about closing my account. The Old branch manger Lisa had the credit union running great! Not so much now I think that entire staff needs to be trained on customer service!
You charge members for bank checks when I can go to shared branches and get them free. …
This place absolutely sucks. Nobody answers the phones, there is no direct line to connect with somebody at the bank. Electro line has failed us every time. They take overdraft fees out every possible chance they get, even if you have money …
The absolute worst credit union to get a car loan from. My car was totaled in 2019 my insurance paid its portion, Gap insurance paid its portion and the car dealership paid its portion and there was still a balance left over. No one would …
I’ve always shared my pleasure with Electro, since they opened, boy I’m sure disappointed now the reviews I’ve read are awful . . . what’s happened up there? To be fair I hardly ever need to go to the office, I use a different CU in my …
Electro Savings Credit Union has been my “go to” for all my financial needs for 20+ years! Each and every time, staff has proven to be the best in the business. Recently, Rickey assisted me at the St. Peters branch. He was kind and quickly helped me resolve the situation I had encountered. Thanks Rickey!