EMSI is a medical device company specializing in home electrical stimulation devices, garments, and bracing for management of pain and … See more
Read More| Friday | 9AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
| Thursday | 9AM to 5:30PM |
3504 Cragmont Dr Ste 100, Tampa, FL 33619
They keep sending me bill for back garment but i haven’t bought any (i bought only electrostim and probes). I closed the account with them with all due paid (zero balance) and yet after that they issued me a bill for something i didn’t buy …
The EMSI Customer Service Department has always responded to my inquiries in a timely, professional, and customer friendly manner. Customer Service Representative David Morales responded to my email inquiry quickly and resolved my issue in an exceptionally professional manner.
Nicole Anderson provides phenomenal customer service for our physical therapy clinic and our patients. We like that she stops by every week to answer any questions that we and the patients might have. Keep up the great work Nicole!
EMSI has been a reliable and helpful company to work with! Chad is very knowledgeable about the products and always goes out of his way to help our clinic out. He is easy to get a hold of and very personable.
Exceptional customer focus and follow through. Making sure your needs are priority is a plus. Along with the bedside concern for you that is developed with the staff. I personally never had to wait or experience d any delay in receiving my Tenz unit. I would highly recommend EMSI as prescribed by your physician.
I am a very busy foot and ankle surgeon practicing in Southern New Jersey. We have a well diversified patient base and presently operate out of 6 locations. I have found my EMSI representative Amanda to be extremely professional, possess …
Why are you billing my insurance OVER and OVER and OVER again???? I recieved a tens unit from you 2 years ago. I just recently started monitoring my BCBS claims on-line because I’mbwaiting for reimbursement on unrelated claims. Why are you …
As a Physical Therapy Assistant I have used EMSI for over 5 years. They continue to supply my clinic with exceptional service and a quality product. I would recommend EMSI to other healthcare professionals seeking a home Electrical Stimulation provider.
If I could give it zero stars, I would. They do not respond to telephone messages. In fact, I have called several times and just get an answering machine. I received one message instructing me to endorse checks payable to me from the …
I have had the pleasure of dealing with Amanda and could not have been more satisfied. She did all if the ground work for my insurance and returned all my calls in a very timely manner. Amanda was very knowledgeable and did not hesitate to …
After receiving a unit that didnt help my issue and paying over $1500 for it, I asked if it could be returned and refunded to my PIP with State farm. They told me absolutely because it was within 60 days. They sent me a prepaid envelope. I …
I originally left a long review detailing my ordeal with EMSI, but when I called back I spoke to a women who saved the day, Her name is Maria and she should be promoted and put in charge of training your customer service reps. This review …
I have been doing business with Patrick Butler at EMSI for 5 years and my patients and colleagues are always happy with their services. Communication is consistent and reliable, and Patrick makes our lives as clinicians easy with getting patients access to the units they need.
Terrible Service. The were paid to provide a patient a TENS unit as post operative for knee surgery.
They delivered a unit that was inoperable. I spoke to manager of Tampa Area. She …
This is one of the most unethical companies that I’ve encountered. As with other reviews, my wife’s physical therapist prescribed the EMSI device, which didn’t work and was returned after a week… yet they continued to send supplies that …
I was fortunate enough to be helped by Heather, she was very knowledgeable an so kind. I have never been assisted by a representative with such compassion an a willingness to do all they can to find a solution to my issue. Heather went …
0 stars if I could. Fine print in their paperwork you sign authorizes them to send you supplies every month, which costs more than the device itself. This is a scam and general sleazy business practices. They will continue to send supplies …
So a little background info: I was receiving a statement from my insurance provider stating THIS IS NOT A BILL, but in the additional member responsibility column it said 80.00 dollars. Also the Insurance plan I was on when the treatment …
I’ve used several units over the years including ones from Walgreens and larger units inside the doctor’s office. EMSI’s units are portable, easy to use, and they’re so much stronger than the over the counter units. I found their regular …
Terrible experience, the lady who came to instruct us how to use my husband’s TENS unit told us that there was no cost associated with it and everything would be covered by insurance. Such a lie, we kept getting bills (around $400) and even …
Kelsy Nygren is an exceptional Assistant Territory Manager! She called me very quickly after receiving my referral and talked to me in great length about my medical issues and needs for a TENS/IF unit. Everything was explained in detail …
When I contacted EMSI customer service to update my address, the customer service representative was helpful, friendly, and really made me feel like she cared. Took care of my address change, and then asked me if there was anything else I …
Similar story to other reviews. Went to PT office, suggested I get a TENS unit through the EMSI sales rep. Assured me that it would be covered by my insurance. EMSI sends me a back brace I didn’t ask for, EMSI sends me three sets of pads I …
They SUCK!!! Do not use any of their products. My husband’s physical therapist recommended the flex it tens. Told us it was a couple of hundred dollars but that our insurance would cover it. Our insurance company was billed $1566.88 for …
Bad business practices and poor customer service. I too got a tens unit from my PT and then started receiving replacement pads from EMSI without asking for them. I then started receiving bills for product I didn’t ask for AND was the …
I had good results using ESTIM for shoulder pain after a stroke.
however , getting clear instruction on exactly how to use the device is almost impossible : Finally consulted U-tube lots of equally confused users! …
Nicole Anderson always provides exceptional service for our physical therapy clinic and our patients. We love that she stops in every week just to check in, see if we have any questions, and make sure we have everything we need for our …
Payment system worked great. My issue was pads were not available when needed. I had to call on two occasions to get pads shipped because I ran out. I also bought pads on Amazon because of EMS. It appears that there is an issue between …
Do not buy from them. Their stuff is WAY OVERPRICED. After I discontinued business made a payment to start settling the account and they added stuff “they claimed was shipped” and INCREASED my balance. I wish you could rate with ZERO stars.
They would have more stars because I have benefitted from my ELE Stim Machine and I love it! But customer service was sometimes not knowledgeable about my account options and I was continually transferred. I also got billed for things I …
I was seeing a physical therapist who recommended for me to get a Tens unit for my chronic lower back pain. My PT assured me that I WOULD NOT have to pay anything for it. It would all be covered under my insurance plan. I then shortly after …
Our EMSI representative Ross Jackson has been exceptionally helpful in explaining benefits and financing for our patients. I feel this is critical in being able to provide this service to patients as if they are unable to financially obtain …
Be careful when your PT gets you to sign up for an electrostim machine. Some do not let you know that you are also signing up for a reoccurring order of batteries and electrodes from this company. Unfortunately you may not find out until …
Horrible business practices and more like a scam than anything! My pt contacted my insurance company to see if I qualified for a TENS unit. They said I was and would not be billed at all. This was back in March 2017. I received a bill from …
Would not recommend doing business with them. Was handed a unit by my PT to use with no explanation or idea that I was purchasing a unit. Attempted to call and of course no supervisor was in the office that week. Hard to know you are …
EMSI Company I would recommend any who my need a medical device that EMSI carries order them. They’re reasonable with payments, for me I get my electro pads every couple of months they’re always on time. I give them 10 stars if I could.
Thanks EMSI
Nicole Anderson has been a remarkable EMSI supplier for our busy therapy clinic. Nicole and EMSI are always willing to help our patients and employees receive the best service and provide top of the line equipment. Nicole always stops in …
I am a physical therapist who has been working with Amanda Mills for several years and could not be happier with her services. She is easy to reach and is able to provide units to my patients extremely quickly and easily. She thoroughly …
I was shipped a back brace from EMSI through a physical therapist. The first one came in October 2017 and then I was sent a muscle stimulator/tens unit. I contacted the rep because the back brace was too small. I was told to just keep it …
My physical therapist prescribed EMSI’s device. They were unable to give me any information regarding the costs of the unit (except for an “estimate” of about $50-$100 out of pocket), supplies, etc. until over six months after it was …
EMSI has provided our family the very best customer service possible over the last several years. They are fast, efficient, business-like but very compassionate in all our dealings.
Prior to purchase, the sales rep was very friendly, helpful, and had great follow-up. Now, that my unit is defective within the one year period of purchase, she won’t return my calls or answer my texts. I filed a complaint with the BBB, and …
Initially, I was pleased with the services I received. However, I no longer need the electrodes for the device they sent me. I tried to call and cancel the deliveries. I called at 4:30pm EST (last week) and received a voicemail telling me …
We couldn’t be happier with the service we’ve received from Stephanie and Heather. My son’s TENS unit stopped working over the weekend. I emailed the company on Monday morning and received a call Monday afternoon. When troubleshooting over …
Better hope you don’t miss a call from these people when they say they “called”. We hit our max out of pocket and my husband was given this unit from an in-network provider. Turns out the company is out of network and billing us over $700 …
I was connected with EMSI through my physical therapy service as I needed a TINS unit to help with the pain from tight muscles/tendon in my lower back from surgery. EMSI handled everything with my insurance company related to getting …
Great product. However, the payment solution could use some upgrades to simplify the customer’s experience:
1. Autopayment since there are reoccurring fees. …
EMSI reps were very knowledgeable and super friendly. Unlike another company that I dealt with for back pain equipment; EMSI reps demonstrated functions of my equipment and it took forever to get my equipment. Your reps explained everything that I needed to know to operate it.
I deal with ESMI through mail or virtually (how they call it now). I had an issue with my device not keeping a charge – due to being a few years old and we all know batteries end their life over time. I just called them up, asked them for a …
Update 10/30/21: Do you see the companies response? Yeah.. all just words. It’s a year later and I STILL receive statements that I owe money. And when I call they tell me it’s all a misunderstanding, that there is no balance. And then I …
If I could only give one star I would.
In December of 2020, I received a Unit from my physical therapist for pelvic floor issues due to surgery and was told via Email that it would be covered by my …
I received a tens unit through my physical therapist. We talked about getting one and based upon her experience/knowledge Medicare would cover. I’ve never received a bill so the statement that insurance will cover was accurate. …
I spoke with Mr. Rodriguez on March 16th regarding a bill I received for a tens unit July 2021.He explained the unit was being billed as a “rental” thru Medicare-I was not aware of this but was told insurance would cover it. Since I no …
Worst company ever to deal with. Equipment didn’t work for me so I asked to return it. Three months later I finally got the return prepaid envelope.
Now 5 months later I am still getting the pkg. of additional electrodes and have …
The associate that I contacted to order a TENS device was extremely helpful, very polite and also very patient with my questions. Explained how to charge the device and also program it so that I could begin.
Steven Fritch went the Extra mile! im getting emails from EMSI regarding
my acct. He actually took the time to research the issue and texted me back! These days when customer service is just about non-existent Steven impressed me and …
Horrible customer service. Sent me an outrageous bill for orthotics that should have been settled in 2019! The wreck wasn’t even our fault and should have been settled years ago. Sounds like they are just trying to get $ from people. I wish I never had to deal with this company!!
Company is a complete scam. They continued to send me items after I canceled to run up the bill. I called made a large payment in September 2021 to pay a outstanding bill for mostly items I shouldn’t have got since I canceled and now …
DO NOT BUY/RENT ANYTHING FROM THIS COMPANY. My orthopedic surgeon recommended that I order a TENS unit from this company after my knee surgery. They sent me the unit but then took 6 months to give me an actual estimate of what I owed. By …
This company is so unprofessional. I receive a message with a billing statement. I call to see what can be done to rectify the situation because I’m baffled to why I’m being billed for equipped I haven’t used since the first few months of …