Elephant Insurance is a customer-centric direct insurer headquartered in Richmond, Virginia. Founded in 2009, Elephant is a subsidiary of Admiral Group plc, a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and over 6 million customers worldwide.
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
| Friday | 8AM to 6PM |
| Saturday | 9AM to 4PM |
| Sunday | Closed |
9950 Mayland Dr, Henrico, VA 23233
The agents are kind and curtious with the service.
Everything I call I always get professional, friendly and informative service. Great company! I even had to process a claim through them and they took care of everything in very timely manner. Very impressed!
Excellent insurance and customer service. The agents and representatives that have handled my insurance and claims in the past were very professional and kind. Overall, they all provided excellent service.
Insurance agent at signup was awesome! He was extremely knowledgeable and the process was quick and for the most part painless. Everything was done electronically, which was great for me, not like previous agencies I’ve used where I had to drive to a office location for them to take pictures of my car. No complaints thus far.
I have a vanishing deductible that is now at $0. They offer free legal representation at traffic court and discounted legal services for all other issues.
I recently refinanced my vehicle. Every lender wanted close to $1000 for gap insurance. I used numerous price comparison websites and got rates from most of the larger carriers. Elephant offered the lowest rates across the board.. t priced …
I cancelled our auto policy a month and a half prior to the next renewal date, and weeks before the scheduled auto-pay for that next term. The auto-pay should have been cancelled by the Elephant agent, but they failed to do that (and there …
Progressive just raised my insurance, they said the reason for the increase is because, based on the wrecks OTHER people have been having in my area increased they are increasing my insurance. Nope not this guy. I told them they better …
Absolutely amazing customer service reps. Everytime I’ve called with questions or to make changes to my policies someone has answered the phone without me being on hold for long periods of time and they have been extremely professional and …
I had no issues until it was time to file a claim for a windshield. Safelite never could verify my coverage. I could never get in touch with a live person. I received an email telling me who my claims adjuster was and that they would …
Excellent customer service, when I was rear ended and needed assistance getting the other driver’s company to pay for repairs and medical bills, they did a great job handling the claim. I needed additional repairs after the initial repairs …
Elephant Auto…your rates are good, however, your claims department needs a shift in the way that it manages customer claims and complaints. With the exception of the rates your customer service Net Promoter Score would be negative based …
I have been with Elephant for 5 months and had to make a windshield claim due to a rock hitting it while driving down the highway. The process to have it repaired with Elephant could not have been easier. Very happy with their customer service so far.
Helpful, knowledgeable reps. Although the call center was a little noisy in the background, they helped me to get the best coverage for the money. I don’t have the best driving record. I was quoted monthly premiums from $333 – $1196. They …
This is the best insurance company I have been with. Not only are the rates cheep, the customer service is top notch. I filed a claim for my car accident through Elephant. The process was easy and my claims adjustor was phenomenal. They …
I really hope Elephant will work with me on lowering my insurance rate next month; that will strongly influence my future with Elephant; I left USAA because of the way I was treated with 3 minor accidents of 2 years with no accidents over a …
They were fine until I had an accident. It was an absolute nightmare to get anything done with them!! Getting a phone call answered was difficult, emails are never answered, and they forgot about my car!!! I had to do tons of paper work and …
I couldn’t be happier with Elephant Insurance. I’ve been driving for 50 years and have had coverage with many different insurance companies, and I have never had such consistently great customer service as well as good prices for the actual …
I was switching my insurance so I decided to call and check out the rates at the Elephant Auto Insurance. I had been with my previous policy for 6 months and had been paying $320 for JUST liability!! I received my rate from the Elephant I …
This month my autopay bounced (my fault, I know) but I didn’t realize it hadn’t gone through. I was low on Money due to the recent winter storm in Texas. My policy was cancelled with no warning. Literally no text, email or call until AFTER it was cancelled. Now I’ll be charged a fee to renew it. Thanks Elephant!
Were quick to respond, adjuster was very professional. They had good communication with shop working on my truck. Was very satisfied, got my truck repaired in record time.
Called to file a claim with this company due to one of there insured customers pulling out in front of me and causing me to wreak the front half of my vehicle, I requested a rental vehicle at there expense but I was told that I could not …
Very negative experience with claims process. Estimates were provided by 2 of Elephant’s preferred vendors. When I told Elephant I wanted to use the dealership they would not issue payment based on the estimates from their preferred vendors which were higher only on their estimate which was significantly lower.
BEWARE! After I was warned by my credit app that I was paying way to much, I canceled my policy a month ago. Without even issuing me a statement, they access my bank account for another payment without notifying that I owed them anything. …
Quick update 11/22/18: below you see a comment from Elephant asked me to send my contact info. They never called or contacted me anyways. Interesting 🙂 …
From the day I called about the car insurance on both cars and two days later I called about combining the house and autos the information and the people that I’ve dealt with were second to none. Everyone was respectful, thoughtful and …
They insured my family despite having claims — and it was at a better price than anyone else. They allow you to call and re-evaluate as claims fall off. Most of the agents I’ve dealt with have been very helpful and personable. I also have home owner insurance with them. We filed a hail claim and it was an easy process too.
They were quick with responding to my insurance inquiry. They called me within minutes of me requesting to speak with a Representative. The Rep answered my questions kindly (I had a lot) and patiently and gave helpful recommendations that …
These people should be out of business! I recently purchased them, and left them in less then a month. I filed a claim because I was a victim of a hit and run, and they refused to do their job. They wanted me to start calling everyone …
This is the worst insurance company! Please look around before using them. They will randomly charge you card not on the authorize dates and then tell you sometimes there are fees with the account, that they can apparently take when ever they feel like it. Please look around before insuring with this company.
Compared rates with 6 different providers. Elephant was cheapest for 12 Mo. This is my first time with this company. More can be said after 1 yr experience.
FURTHER —- Had a real bad experience, hence reduced the rating to 2 stars. My …
I am trying to get a settlement on a my car that was a total loss as a result of Elephant’s client. My car is being grossly undervalued, I can’t get a response to my counter, and I have been without a car since March 5. I have been generous …
Just hit with a data breach in 2022, seriously? 2.0.2.2.
I had a great experience with Elephant. I input my information on their website and as soon as I was quoted a price, I was contacted within 2 minutes by phone. I spoke to an agent, Lisa and she was GREAT. We customized my policy (auto and …
While searching for lower quotes I came across Elephant and they gave me a quote and it was low, however reading all of these reviews and contacting the BBB as well as both states Attorney Generals office. I see that this isn’t the company for me . I urge you to check them out thoroughly before signing on with them.
My husband was sitting at a red light and was rear ended. We had just purchased the car a few months prior, due to the fact that we were going on vacation and needed a new vehicle. And 3 days before vacation, wouldn’t you know..kabaam!! …
Cannot cancel my policy fast enough! If this is how you treat your customers who have been with you for years, never a late payment, never an accident, locked out of their car and refusing to help because I didnt have a call back …
My daughter was in a 6 car pile up wreck on the highway and after 4 months of waiting for the other insurance companies to complete their investigation we decided to file on our insurance with elephant. Elephant was on top of the situation …
This is the best insurance company I’ve ever seen, dealt with, and heard of. They offer the lowest rates hands down and good service. My friend had to file a claim with them before and didn’t have any problems. As for me, they have always been flexible with the terms of payment refund me immediately if I sell a car or cancel coverage.
We payed this insurance in advance for a year. Our car was hit in a hit and run in a supermarket parking lot. We had everything : witnesses, video footage, the name of the company that the car was from (it was a service truck). It has been …
I can truly say that this Insurance company is professional, reliable, and serious about following up with customers! They gave me the best quote in the state of Maryland in spite of my accidents. My representative was pleasant and …
The best car insurance I had so far. Very easy to deal with, very professional. I was rear ended by a tractor trailer and my car was total. Elephant took care of everything I need from the rental car up to allowance and the fair amount of pay out on my vehicle. I will stay with Elephant Insurance for a while. Thank a bunch!
Very similar to all of the other poor reviews. I was optimistic when my claims representative called me the same day I filed my claim. From there it was all downhill. A major issue with this company is to obtain the police report and the …
Frank T here just telling the truth about Elephant Insurance, USA. First I was hit from behind back in June, 2019 and submitted medical documentation as requested. What has been established Elephant Insurance is liable for my loss and that …
I called to removed collision from one of my vehicles because you can’t make policy changes online. Should have been my first clue something was about to go south. Instead I got a 3 day increase in rate because although my oldest son has …
Elephant Insurance has been my automobile insurance for years. It’s good to have an insurance company that has good value, quick response time with great customer service!
I just me came a member of the heard. Great price. The best part was with the representative. Her name is Amanda. So friendly and knowledgeable. Everyone
Should be so lucky to have a representative like her.. I was with progressive for 13 years and Amanda made me want to make the change. Someone give her a raise!
I’ve been a customer for over 4 years Everytime I call I get great customer service. I save money compared to other companies. I actually left one major company because of the savings. I ask you to get a quote it may save you. They are are always friendly helpful and fast. Thank you elephant.
On July 13 my son and his fiance were in a bad wreck,I could have lost them both. I had never been in a wreck myself and had NO idea what to do. The staff with Elephant Insurance were great. They led me step by step and kept in touch with …
Five year member, never been disappointed. I shop around for car insurance every year to make sure I’m getting the best deal and Elephant has always come out on top.
Great car insurance, good customer service, follows up with you on claims. You really do feel like your taken care of. And for the good prices, they got me as a long time member that’s for sure. I wish they had an app though. Sometimes I don’t want to log into the website!
Have both home and auto insurance with Elephant. The price was way below what I was previously paying, and the service is well organized and easy to use. Highly recommended.
They have the best customer service I have ever experienced. Understanding, helpful and flexible. I will never leave them as long as I am driving and need insurance. And besides, you couldn’t get a lower price anywhere.
What a terrible insurance company. I got their service and last month my payment didn’t go through because a deposit was processing. So instead of giving me a phone call or any notice, they send me a cancellation notice with a fat late fee …
Absolute Crooks. I’m not normally one to write reviews, however in this situation I feel I was swindled. My vehicle was in an accident that required body work. Upon taking my vehicle in I spoke with the people at the shop and my claims …
I will give them a five for now being that I just recently switched over to elephant. I was with home state county mutual through homeowners insurance dot com and they are horrible. I was with them for 4 years no accidents from me or my …
So far I am very pleased with Elephant Insurance.
I recently did some shopping around because Pregressive raised my rates AGAIN. It’s amazing how no accidents or claims and your insurance goes up! Anyways I talked to Katelyn and she was amazing, she was able to get all my information …
STAY AWAY FROM THIS COMPANY!!!! While other insurance companies lowered premiums during a pandemic this one raised ours big time! So we found cheaper insurance and canceled with them before our policy ended months ago. So we …
I have been with elephant insurance for 4 years and I’ve had no issues with them at all. They’ve responded to any and all questions immediately and without hesitation. I will say I’ve had no claims so I cannot discuss that side of the insurance company.
A pretty awesome experience. Since I don’t drive all that much my insurance kept going down. I actually pay to park my car in the garage.
The only reason I switched to another company is I bundles my house and car and …
Have been with Elephant for less than one year, but so far, they are very responsive and directly addressed my concerns, including follow up calls to my feedback. Great job!
After i was hit by someone with elephant insurance I had to reach out to the adjuster after a few days. I used the damage assessment app and reported the damage and heard nothing. After a week I randomly received a check well under the …
DON’T BUY ELEPHANT INSURANCE…I waited over 2 hours for roadsode assistance, due to a single flat tire. I had over 7 assigned drivers cancel on me and / or never show. For some reason they feel it’s ok to leave a single woman stranded …
Worst insurance to get in contact with employees. They severely undervalued my totalled car and missed many key features on my car in the evaluation .There’s 4 different people working on my total loss claim and none of these 4 people will …
I was very satisfied with my coverage and the premium I paid each year,
but when they tried to increase me $200+? for my 2013 vette, which I drive around 500 miles or less per year I decided to find another source which ended up …
My husband had an accident involving an insured elephant customer. A claim was filed immediately. It’s been a over 30 days and no one has contact us about repairs to our car. There was never a question of who’s at fault. I had to …
Totaled my car and they are refusing to pay anything for my loan/lease coverage. They took into account my deductible as well as an extended warranty that was expired almost a year ago and high mileage. These factors bring the payout amount …
I have had a policy for a few years with them. I received a great rate! I needed to make a change to my policy and the representative answered the phone quickly, was very polite and knowledgable about what I needed. He helped guide through …
I got my renewal today and I read the Our Option paragraph. This is what it said. They can pick the contractor take 30 days to do it. And they said they would get it back to a pre-loss functional condition without regard to cosmetic …
Unfortunately I had to make a claim to Elephant Auto
Insurance. It was handled extremely professional and the Customer service representative that handled the claim was terrific. Mr. Duffee acted as if I was his …
I’ve had Elephant insurance for a little over a year now. In March of 2021, I hit a deer on my way to work. I filed my claim, took my car to the body shop my insurance recommended, and did everything on my part to get my car fixed. After I …
Not good.
Increased the rate up from $114 a month to $180+ because I purchased a new …
Their customer service is amazing. I had a bad car buying experience, had to cancel the policy I just got, and they made it totally hassle free. The rep I got was so understanding and sweet. I wish I caught her name! I’ll definitely return once I have a vehicle. Seriously, from sales to customer service, The Elephant is outstanding.
Worst insurance company ever! DO NOT PURCHASE INSURANCE FROM THEM. First time buying my own car insurance and they gave me the complete run around. Had them for barely a month and as I was driving home from work the other day they send me …
Have my auto and home owner’s insurance with Elephant – saved me alot of money over my previous provider. I called them when my son’s insurance was up for renewal and they did it again. He is now with Elephant. Great customer services – Love them.
If you can choose ANY other insurance, do that. Elephant has got to be one of the WORST insurances I’ve ever had to deal with. My car has been sitting in an impound lot waiting to be picked up by them for 3 WEEKS now. Every time i call the …
I’ve had Elephant Insurance for my 3 autos and my renters insurance for 3-4 years. I like that everything is online and paperless. Anytime I’ve had to call or have used the online chat, they have been professional. Knowledgeable and friendly.
0 Stars Worst customer service had a accident Sunday and filled a claim the next day and was treated horribly and they didn’t even send anyone to look at the car or pay for towing fees! They canceled my policy and said that we are not …
I have been a customer with elephant Auto insurance and elephants renters insurance via home site for about 4 years. I can’t say enough good things about this company I have never had any issues I have always gotten through to a person I …
I had elephant insurance on my three vehicles and the rates kept going up. So I shopped around and found State Farm rates were far less expensive. So on my last day of coverage I insured with State Farm, then contacted Elephant and canceled …
I had a great experience with the customer service she was professional and truly care about giving us the best rate possible I would share this information with my family and friends which I have already done I have saved close to $1,000 a …
I pay automatically online once a year. After my credit card was stolen, I cancelled it, but forgot to update my Elephant account. When I received notice that it declined, I logged in and paid with my new card. Imagine my surprise the …
Candance walked me through the process to update my loan information and she was great! We are talking about insurance companies we know that, but as far as customer service experience, I’m glad!
Whenever I call Elephant Insurance they are Prompt, Helpful & Professional. I am a 65 yr. old Senior Citizen & when I explained my current situation, they helped find ways to save me $ on my monthly fees. I had talked to other Companies …
My premium with this company continued to go up despite my great driving record and continued good payments. I would have to call every 3 to 6 months to try and haggle and bring it back down. Recently I had an issue with auto pay because I …
I have not had to use the insurance for an incident. I can only speak in regards to the exceptional customer service when it was time for the policy renewal. The Elephant Representative was patient, knowledgeable, and he answered my questions. It was a great experience speaking with Thomas.
A driver hit a pole damaged 2 of our cars. 1 accident but had to pay 2 deductibles.
I love my insurance company!! Elephant has the best customer service, I feel like every time I call my rate goes down and I make a friend. Made my husband join and he loves it too. When we’ve made claims or adjustments, we have always been really impressed with the promptness and personability.
My son is high risk due to several accidents in the last 4 years but he has to have full coverage due to his new car. I called 8 other companies and the 6 month was gonna be over 3k! I finally called elephant and they gave us full coverage …
Our customer service representative, storm, was AMAZING! He totally walked us through the process, and made sure we had the most accurate quote possible. My fiancé is a new driver, under 21, and just purchased his first car, so you can …
Someone broke into my car and damage the locks mechanism. The adjuster at elephant kept the car for over two weeks just to tell me its no physical damage so they won’t repair it. I was so shocked because the person that did it was on camera! Elephant wants your money, but don’t give any service to care for their customers.
My truck was hit by one of their clients about two weeks ago and the claims department is dragging their feet. I was told by the policy holder that according to the claims agent, he’s supposedly been trying to get ahold of me for awhile, …
I rarely change Insurance companies but I left Geico after 7- 10 years, bc they just kept raising my Insurance just from moving back to my home state.. so I don’t have the best record..I applied to the newer online Insurance companies. I …
I have had a very good experience with Elephant Insurance. They settled my claim in a timely manner and they are very responsive and professional. I highly recommend them.
I was hit by one of their customers 2 months ago in a very clear cut case. They drug things out and waisted so much time. When I finally got the claim approved and got my vehicle into a shop they said it was totaled. Now its been weeks and …
Professional service to enroll with Elephant Insurance. Prompt service to respond to any questions I have had. Services have been of good quality. Cost of insurance for the same exact coverage was more than $100 less than previous Geico. So happy I switched!
I’ve only seen ONE other company move as quickly as Elephant did…
First, the agent who I purchased the policy through is an ANGEL! I called her …
I saved over $1,200 on my auto insurance. On top of that, I receive great customer service and fast claims processing. I was with Elephant before and switched to a different company. They raised our premium after 6 months, so we switched back to Elephant.
Today we found out that we had to reinstate our insurance for a total of 45 dollars because we was late for 1 payment due to me graduating so we didnt have the money. Now, they are telling me it is a 45 dollars cancelation fee and if you …
So far this company is great. I gave 4 stars only because GA tag office requires the insurance declaration to say Binder on it. Elephant said they have no documents that say Binder and there is nothing they can do. Had to wait a week to get my tag for it to be uploaded to the DOR system.
Spoke to someone on June 4th to renew my insurance. The rep told me I could provide my verification of address when my policy renewed. I ended up getting a call from a friend who is a broker for insurance and told me I didn’t have insurance …
Although the person I spoke with who set my policy was very nice. I felt fully taken advantage of purchasing the quote .I stated that I needed insurance at that moment to drive off the lot with the car I was buying. I was charged 30 dollars …
This is literally the worst insurance company ever no one ever gets back to you everyone is very very rude they don’t care about the customers they just want money
Easiest insurance company I’ve ever dealt with.
A lady that works at Elephant,Cindy gave me a real good price that had all the = coverage of my old ins.so I took it. Saved my self about 125% now that means I was being way over charged for my ins.by a co. I had been with over 10 years.Now …
I was actually skeptical on how filing a claim would go with this company at first. I just got insurance through them a couple months or so ago, I’ve really never heard about elephant insurance before then and then bam! My husband hit a …
Claim delay tactics have gone on for months. Delayed response time, lack of communication, unethical, unfair and dishonest. I have conflicting emails from several different employees. Blame is repeatedly placed on 3rd parties for their …
I really like Elephant. My only complaint is talking to people who have a strong accent which I find very difficult to understand at times especially as I wear hearing aids. The first two people who really helped me with car and home were …
Well the lady was very nice that took my payment and information and put my coverage and payment seculde In affect but the under riteing company has emailing with a bunch of stuff like prove my address and who lives here and do they or not …
They talked to me and everything was going great he was unable to pull up my DL info and was supposed to call me back, but never did. I tried to call them and there was a phone connection problem for 3 days then I stopped
I made the switch to Elephant Insurance about 6 months ago and couldn’t be happier with them. I recently had to make some updates to my policy and they made the process smooth and easy over the phone. I had my updated policy documents …
My experience with Elephant has been fantastic. The Representative I spoke was amazing in helping and resolving my issues with my account. I recommend this Insurance company to everyone to at least let them show you how they can help you.
Literally the best car insurance out there. Low rates and great customer service! I switched from progressive because they kept going up on my monthly rates every time I had to renew which is ridiculous because I was barely able to afford …
Poor customer service, randomly increases payments without notice.
The “fixed rate” on my auto insurance police changed continuously until I switched insurance companies. It went up for 3 consecutive months, for no reason. My ex from 2016 was added to my policy because we once shared the same address. He …
When i told them , i would like to cancel the auto pay, they said it will charge $10.0, that is the first time that i know that if cancel auto pay need extra charge. When i ask them to mail the bill to my address, they said they can not, only can send by email. SO disappointed. That is the reason that i have to give them 1 star
I had my first claim for a minor accident. Vanessa Harrell contacted me promptly, was very thorough in her explanation of how my claim would be handled, and treated me with kindness. Elephant insurance has been top notch from policy …
I’ve been with Elephant for 2 years and the Customer Service has been EXCELLENT!!
I got rear ended and car was a total loss. The other driver’s insurance wouldn’t …
i was in a car wreck that totaled my car and wasn’t my fault. the insurance company i was with more than doubled my rartes!! i did a google search and came across elephant insurance. they were all very pleasant and very helpful and …
Good quotes, but once i updated my address my payment went up. I tried to give driver’s license number to see if payment will decrease but couldn’t do it on the app. So far they are ok.
The agent that I spoke with, Edward, was very helpful, polite, and professional. He provided me with the info that I needed and was able to write my auto policy, take my payment and BOOM, I was insured, as of midnight. He was very …
My first contact was Trish. Trish was very helpful and empathetic. She asked about both parties welfare. She filed the claim quickly and was very professional and knowledgeable. Before we finished speaking the claim had already come through …
The WORST insurance company EVER. I had purchased a Premium 12M Auto policy in May 2014. I sold my vehicle in February 2015 but I thought it’s no big deal I didn’t want to ask for a refund. I noticed last year that there was a $115 sent to …
They messed up my autopay, and won’t waive the late fee because I haven’t given them enough money yet (not eligible for fee waiving until you been a customer for 3 months apparently.) This company will absolutely try to screw you over, pick another.
App sucks
When my husband switched our family’s insurance over to Elephant I was more than a little skeptical. I had only been with the big name companies in the past, and admittedly had never heard of Elephant insurance. Unfortunately, I’ve had to …
This is the second week after my incident: a storm toppled a tree onto my vehicle. It took two days to remove the tree from the car. Another three for the service to tow the car. I have not received a declaration that the car is a total …
Elephant Insurance is the worst insurance anyone can have. My experience with this business is that they not only, out of the sky, cancelled my policy, which they had no liable reason to do so, but they would not refund me back the money I …
Always attentive and very polite. Help make sure you are getting the best deal. Although their website is very well done, take advise from an old IT guy. Call and speak with one of their representatives. We were able to do a quick review and we saved an extra $200. Nothing like good old fashioned customer service!!
* if I were you I would just call your insurance and just take what ever offer they give you. Don’t waist your time with them. …
I am satisfied with the Insurance and the service provided.
I have a good driving record, but I was shocked at the cost of automobile insurance in Texas, compared to what I had been paying in California. Shopping around …
The entire process was simple, smooth, direct and professional. They were there for me in all aspects. If you’re looking for an Insurance company that cares for their clients Elephant has been the best one for me by far!
I just got my auto insurance with Elephant. The experience with the Agent (Zachary) was Awesome!
He was very polite and very professional. I highly recommend Elephant …
Not once was I ever told about the status of my car from a pothole incident. It’s been almost 7 days and they still can’t figure out whether or not it’s gonna be fixed. Very disappointed in this agency. It has caused me Financial hardship …
I have had Elephant Car Insurance for quite a few years.. every year had to pay more and more money with a excellent driving record. When I finally decided to leave I was issued a payment to an old bank account; in which, was closed out. I …
We have been with Elephant Insurance for several years and never had a problem with them. Their policies are for a full year instead of six months and that saves us money. Being 2 old retired people on fixed incomes, that savings is very …
I can honestly say Elephant is the best overall company for insurance I’ve been with. I’ve been with State Farm, geico and progressive previously and had issues with all the other companies. Great be prices and phenomenal customer service!
As someone who has Elephant auto and works for a different insurance company, they are not good. …
I have had a great experience working with Elephant car insurance. When COVID-19 hit and I was not working. I was able to pay my bill10 days late without any problems. They have worked with me many times and I really appreciate them.
The worst company if they are a company they just scammer and worthless I call for quotes over year ago and I just received a letter stating that my personal information get leak …
The incompetency of Elephant Insurance to do literally anything is gross and damaging. I was hit by someone they insure 3 months ago and despite multiple efforts from myself and my insurance company Elephant will not send over much needed …
They’re horrible they argue over $0.12 they’re ridiculous and then they don’t want to pay you ever they will draw it out forever to try to wear you down to pay you Pennies on the dollar worth insurance company I’ve dealt with in my entire life and I’ve been in the automotive industry my entire life center terrible
i have been a satisfied customer with Elephant for about a year prior to the pandemic crisis. I called and made a payment arrangement that was approved and guarantee. When it was the date for the schedule payment to be process Elephant did …
By far the best insurance company I have worked with. Anything I have had come up…they were right on it and had it resolved quickly. I recommend Elephant auto insurance to anyone who don’t like dealing with a bunch of BS…thanks guys.. y’all are awesome.
They are fine until you have a claim! It was so bad that I had to contact Texas Department of Insurance, BBB and consult with an attorney. The senior claims person actually told me on a recorded line “I have to do what is right for the …
They are very nice and helpful people they helped me out really good and they made things very convenient and easy I would recommend elephant to anyone who are in need for some good and reasonable insurance Thank you Elephant.
I had a very good experience when I requested a quote from Elephant Insurance. One of the things I really appreciated is that I had asked for an online quote and they actually me one. …
With all the insurance companies that are out there. Elephant Insurance has been the best I have had I. All my driving days. Policy set up is great even getting the add ones that I wanted is great. Name a insurance company that will help …
Elephant Insurance is a great insurance company! Customer service is the tops. They served my claim right away. Thanks Elephant!
I would not recommend this insurance to anybody I
know. my spouse wrecked his vehicle and was told after 4 years of having this plan that they only signed him up for liability! Mind you this was a brand new …
The food and customer service here is GREAT. I’ve been a customer for 7 yrs and have never been disappointed.
I’ve been with Elephant insurance for years. They have the cheapest car insurance rates compared to all insurance companies. The coverage is legit. I’ve gotten into a couple of accidents and they were reliable, and efficient. I would recommend this insurance company to everyone.
I had this insurance since 2015! They took care of me
At this point, I highly recommend Elephant. I had an at-fault accident a couple of years ago, and my truck brings insane rates from other providers. Elephant gave me a GREAT deal, with rates that were roughly half of what everyone else …
My wind shield had a large crack so the glass would need to be replaced. Contacted Elephant Insurance. The service agent quickly processed it with a glass vendor in my area. I waited for a few days as the glass would need be ordered. They contacted me for a date for the install and it went smoothly!
I just got with Elephant Insurance last week. They are AWESOME!! From their customer service representatives to their policies. I also got my boyfriend a policy with them as well and they gave me 10% off on my complete policy. THEY ARE AMAZING!!!! THANK YOU SO MUCH ELEPHANT INSURANCE 🙂
Absolutely horrible experience throughout the entire process. Incompetent workers who can’t answer phones or emails for week. Terrible “supervisors” specifically Catherine Reese, who lied about the repairs not being covered to save money to …
Elephant was going to charge me for double my payment in the amount of $205 for February and March at the same time instead of the regular $102 for each individual month. My budget wouldn’t allow for both payments, especially without …
Elephant Insurance company has helped me with reasonable rates. I own 4 vehicles and only drive one, the other vehicles are not driven at all. There staff is very professional and helpful. Thank you Elephant Insurance.
This insurance company is a joke. The claims department is garbage and the adjusters are garbage. They will charge YOU for storage fees after they wait 6 weeks to deem your car a total loss. They take it from the value of your car. Don’t …
My experience with elephant insurance was great. They set up the estimate on my vehicle quickly. Called me back with an appointment for the body shop quickly and set up the rental. In all it was a quick process. No issues at all
Great customer svc. My rate drop by 30 dollars.
I was with Geico for a long time and after adding another vehicle MT insurance went up a lot. I found better deal with Elephant and saved tons of money. Signing up was easy on the website and I received confirmation email immediately. I highly recommend Elephant if you are looking for a better rates.
My car was in an accident just before Christmas. The staff at Elephant was very responsive and professional! They took care of everything in less than 2 weeks from towing the car to setting up the rental, to giving me the final valuation! Great job to everyone there! I would definitely recommend them.
I was getting home owners insurance quote it was something I was able to afford so before we hung up he offered just to do a quote on auto insurance I said go ahead the price was cheaper the deductible was lower I was hesitant at first …
After being with Liberty Mural for a couple of years I decided to go back to Elephant after they were able to save me a good amount on my premium! My customer service rep was amazing and so helpful. I definitely would recommend giving Elephant a try. Their online access makes it very convenient as well.
Honestly this company is the absolute BIGGEST joke
WOULD NOT RECOMMEND TO MY WORST ENEMY!!!!
Took them 3 months to send the correct documents to pay off a total loss on our …
My 2020 Nissan Versa was sideswiped on 4/12/22.
It was parked in street legal parking outside of my friends house.
The person who hit my car did not stop. …
The best insurance company in the world!!
I have always been very pleased with customer service. They are always more than helpful. Their claims department is a whole other story. My son survived a hit and run that totaled his vehicle. I have been talked to in a very condescending …
Very cheap especially compared to progressive where they wanted a huge down payment and this place did not. The only thing is they want to do automatic withdrawal from your account and to get off of that you have to pay an additional $10 …
Been with Elephant for about 4 months now. A couple of weeks ago I needed road assistance for key lockout and getting assistance was very easy and quick. My 6 month payment for a premium coverage is very affordable. So far so good.
I never gave a lot of thought (nor did I ever need to) about my car insurance company. When I signed up with Elephant, I did so because they got great reviews, and they offered the best quote. When my daughter was in a car accident, …
I have been with Elephant for 2 years, outstanding customer service……
I have been a customer for several years. The rates are competitive, and the claims process was easy when someone hit my car in parking lot at my complex. I wish it would have been a little quicker but the adjuster was in contact and …
So I filed a claim yesterday evening. It’s Saturday and can’t get anyone on the phone to discuss my claim or my coverage, recording saying offices are closed. This will be in the forefront of my mind upon renewal next year, trust and believe.
Unfortunately I had to file two claims on my insurance this year. One claim was for a stolen catalytic converter and the other was for a hit and run which resulted in my vehicle being a total loss. Elephant took care of the first claim …
My renters insurance was to be charged monthly. I was charged for one year. Also it was to start Feb 6, not asap! It makes me wonder how accurate everything else will be. The people on the phone were very nice and professional. I will …
Decided to give the company a shot after being a progressive customer due to cheaper rates having a teenage driver. This was a mistake. After being involved in a hit and run accident i immediately filed a claim. When I purchased the policy …
After being with elephant 5+ years, i finally had to say goodbye and find other auto insurance. I traded my old vehicle in and bought a new vehicle, and they did a 90$ increase on my premium up to a total 235$ a month. I knew this was …
Elephant Insurance always has the lowest rates. Their customer service is always first rate.
It’s nice to work with professionals, thanks Elephant 👍 …
They must have cheap rates. But if you ever have a claim, good luck collecting! I had a door dent from an Elephant Policy Holder. Customer service was practically non existent. I was passed around from agent to agent. After 40 days in the …
Best insurance I have had
Elephant has been extremely prompt and its super easy to make changes by the 800 number and online. I signed up fairly quickly, since their quote was cheaper than my old coverage. I’ve even had to make a couple changes due to issues with my …
This company was ripping my girlfriend off. Always compare your rates with other companies
I love being a member of the herd! Customer service is only a quick call away if I have any questions and having my payment automatically taken out each month really simplifies things. I’ve been completely satisfied with Elephant Insurance.
Insurance companies are always very easy processes to help there Clint’s. But, this company is a lier they’re so big players. It is 2 months now that I had a claim finally they answer and phone call and asked to send my title so they can …
Elephant was a really great company at one point in time. I’m not sure when they switched their roadside to urgent.ly but if it isn’t broke then don’t fix it. I have used elephants roadside before and I’ve never experienced what I did …
No good customer services when I ca for my rental car
Just know your insurance goes up even when you are in incidents that are not your fault. Many companies don’t do this. Also, they will not fight for your case. They only care about getting the most money they can, usually from your pocket. …
Efficient service, knowledgeable, people/caring employees, great rates and benefits#angelinebcoward
Elephant saved me so much money by bundling my auto and rental insurance. I recommend Elephant to everyone. Thank you
Awesome customer service, been with them since 2014, what does that say about Elephant, join the herd
Honestly the absolute worst!!! Stay far away I rather pay more for actual quality insurance. This insurance company left myself and my 2 year old stranded in the middle of the road. THEY NOTHING, NEVER SENT A TOW, NOR GAS (EVEN THOUGH I OAY …
I’m only leaving two stars because The auto insurance department is amazing. However, the homeowners department really needs to get it together. I went through them October 1st for coverage. They were very vague informing me of my policy by …
I’m an agent in Virginia and called Elephant for an urgent policy correction due to an agent error. Audreyel answered my call and helped me resolve the error. She was courteous and professional throughout the resolution process. Yay!
Elephant Insurance is the best insurance company I’ve ever used, I had to file a claim and they made the process so easy and were extremely helpful. Elephant Insurance also has the best rates and coverage by far.
I am satisfied with the service that I am receiving from the elephant insurance carrier. Thank you
1/19/23 I am still happy with Elephant insurance, highly recommend for your insurance needs!! Great customer service and low cost for Insurance. Claims made are handled with care and professional, not given the runaround, they ae there for you and very helpful. I am very happy with Elephant Insurance.
Great deals and awesome people.very caring people at that, loved the lady I talked to last.
Elephant insurers were helpful and professional. The process was seamless..
This Insurance company is the worst stay away from it as much as possible you call them to make a claim they never answer the phone Or comunícate with shops or my self and you ask to speak to a manager and they claim they are always in a …
Do not get this insurance ever . It’s not worth it TRUST ME . Terrible customer service
Excellent customer service and attention to my needs & concerns. Easy & convenient with good policy coverage…it’s win-win.
From the very beginning of my accident involving a hit and run, these folks have been on it. Super courteous and very quick to get me in a rental and settle this claim. While it ended up being a total loss and I was sad about that, I was able to get the ball rolling very quickly to find a new car. Thank you, Elephant!
Elephant has been great, especially with customer service. I rarely have to contact them but I recently needed a renter’s policy and they got me started in no time with decent rates.
So far everything is going smoothly. Someone was sent to my house, and took pictures. The whole process took about 10 minutes.
Hello, im very pleased with elephant insurance, i had called for the road side service twice for my car a short time, they were able to assist me with no problem. Thank you elephant insurance…
They have been really good to me with customer service and 2 claims. Very good company 👌 …
Hassle free and internet accessible
So glad we made the switch!
Awsome as always they work with me every 6 months to match my fix income
I paid for a 6 month premium in full on June 6, 2022 (the bill was due June 9, 2022) I have a $12.00 bill due August 9th for no reason. I have not received any tickets or filed any claims. I have called customer service twice and emailed …
Very friendly😇, helpful, fast service. Grt8 rates👍I definitely recommend Elephant insurance 😉 …
No long wait on hold. Lisa understood my issue right away and fixed it then and there. She was pleasant, fun, quick and professional.
Due to an error on my part; misspelling my email it was impossible for me to go into my account. So I want to thank you for your prompt response through email. For providing me your person to person contact number. The Representative was very knowledgeable and very professional and with her help I was able to get in. Thank you again!
Totally helped me with my car insurance and accident needs. I’m glad to be a part of the herd. Tgey take care of your insurance needs.
Money being taken out on a fake policy, now mva want a big chunk of change thanks don’t know who dropped the ball but doing a good cover up job, side note bank statement don’t lie but elephant did if you use this company make sure you get updates monthly and keep proof I’m still giving a 3 because before this I was treated well
They are good had my car fix and had no worries about them paying for the damages
I had gotten yelled at by an employee over the phone for trying to get to a manager, for an extension on providing a utility bill or lease papers. I was living with my parents at the time and i didnt have any bills in my name. Well they …
Fairly new with Elephant but so far I can say I have received excellent service and great rates! Added a vehicle after a month with them and couldn’t be more satisfied! Give then a try and you will be happy you did!
To be honest the name threw me at first but the coverage and the price were unbeatable. My initial contact with customer service was so easy and fast. They were fantastic, would recommend The Elephant to anyone looking for lower cost and great customer service.
Rates on premiums are reasonable especially full coverage . However I did not like how they handle the claim when I got into an accident. Yes my Pathfinder was old and yes it has a lot of mileage on it . Despite that I have always kept up …
I have a full coverage policy with Elephant Insurance for a little over two years and in that small length of time my vehicle has been in three at fault accidents and they have taken care of those involved every time, and I have learned no matter what don’t let anyone that isn’t on your policy operate your vehicle.
Be cautious!!! Company appears very good at customer service initially; however, after you end or cancel your policy they hit you with charges that they don’t notify you of after cancellation. …
With exception of one vehicle addition all of my interactions have been great! Been with them 4 years or so and no complaints! The most important part of auto insurance is the customer service. Thats the main reason i stay.
Their policy holder was at fault and getting the adjuster on the phone was next to impossible. Everything they would tell me would take a very long time. The adjuster said they would send me a link to upload pictures that I should have it …
I feel bad for the elderly, and people that are probably getting drained out of their hard earned money who cannot call and play these games with this insurance company. This is by far the worse service and coming on board experience I’ve …
I was rear ended at a stop light by one of their customers. Worst insurance I have ever dealt with. Past 1 month of waiting and they only want to settle for what their adjuster wrote up. Completely ignored two other seperate adjusters …
I was impressed with the prices for auto insurance and very pleasantly surprised at the ease of filling a claim. I live in a very rural area but the adjuster found someone to fix my broken windshield quickly. Great customer service.
Another blow for Elephant Insurancea …
US insurance company Elephant Insurance and its subsidiary Apparent Insurance …
Great experience!! Customer Service was superb. So glad to be a member of the herd. I highly recommend.
While visiting my son in Iowa for a collegiate basketball game, a deer and I had physical altercation. I called the claim number the next day and my experience has been nothing short of amazing! My claim ambassadors Terry and Ms. Marcus …
Had a quote built and was told $329 with a deposit. Paid it up front only to find out that the guy dated me back 10 years and that my price was gonna be more 400 with another down payment. Nothing was waived and now I missed out on a better …
this insurance company is a joke, if you wreck your car dont expect them to fix everything. the third party adjusters are a joke and take months. plus to top everything off…. they call the body shop to ask if i’m in a rental? but prior denied me a rental because it would take to long for repair lol
Wow… I’ve had a positive experience with Elephant Insurance and it’s been consistent. Pricing, benefits, coverage, customer representatives, service, adjusters, underwriting, appraisers, prompt and professional with follow ups, all of this …
When my husband’s Dad passed away we had the world come down on us! He found out that the house had been put in his Mom’s name years ago and when she passed away the VA fiduciary had stopped paying the taxes on the house and property. …
I have been with them for 3 yrs and never had any issues with this company.
My teenagers are on my policy and thank God that they don’t charge crazy outrageous fee for having them on it.. How can young kids be able to afford a policy on …
Terrible customer service. My claim has been bounced to three different representatives and now I can’t even get a response. I’ve emailed and called multiple times. They also charged us for renewing as a customer – almost doubled the first month of the renewal term, then went back down.
I’ve been waiting 3 weeks on my claim to be processed and for the last 3 days I’ve been calling my adjuster and get sent straight to voicemail then put on hold for 25+ minutes waiting for a different adjuster to answer. Can’t get through to anybody. WORST INSURANCE I HAVE EVER HAD!
Elephant insurance has been great to me ! To be honest I didn’t even know who elephant was, but I was blown away with their amazing customer service. I myself have been in banking for over 20 years and I expect great service for anything I …
I’m 100% satisfied with your service. During my process they commit to the claim, everyone was very kind and quick to assist me and give me solutions. They communicated via tex, call and email. They solved my rental problems, including …
I have this insurance but I’m not sure I’m going to keep it. They don’t really honor their contract they change it or go up after you make initial payment that’s very shaky just like progressive who are biased to the type of customer or vehicle model or year.
April was very knowledgeable and helpful. I was very happy to get to speak with her upon my second phone call. I thought I would have to explain it all over to a new person…but I luckily was connected back to original agent.
I was paying an outrageous amount with Progressive and switch to these guys and exact same coverage and I save almost 500 dollars
When I called them for service , I always hang up the phone satisfied
They provide excellent customer service and quick response. The claims department does not waste time when processing your claim. That is an added bonus in stressful situations. You can’t go wrong with coverage from a Elephant!
So far so good. The sales rep was very helpful and knowledgeable. And Elephant’s rates are much more reasonable. I am hoping and trusting that my switch to Elephant will prove to be a good one.
I found Elephant Insurance after being unhappy with my previous automobile insurance and wanting to change. Elephant Insurance offered the best prices and so far have been very easy and enjoyable to work with. I personally do not like …
The overall experience is a 3 star because Prices and affordability is good however, the system is so messed up it took 2 payments from me for the same month and yet shows I still owe money. Quite unfortunate..