Ellijay Telephone Company, also known as ETC, provides a range of communication services. The company offers broadband and dial-up Internet services.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
224 Dalton St, Ellijay, GA 30540
I Needed my internet plan changed to be able to stream shows while my son was on Playstation and Matt took care of it on a Sunday morning excellent service.
Needed help on a small matter. I was contacted within minutes of requesting help with clear and precise information and instructions. Extremely happy with how the matter was handled.
They were very helpful to give me the service on time. We haven’t had any problem with their Internet service.
I am surprised to read the negative feedback from other ETC customers. I have just sold my cabin in Blue Ridge, so I will be leaving the area, but I wanted to put in a good word for this company. I used them for the 9 years I owned my home …
ETC was incredibly easy to deal with. Donna (CSR) and Brandon (install) were exceptional!!
Their customer service is quick to get back with you regarding questions, and the service has been reliable.
Jessica was absolutely incredible, she took the time to answer all of my questions and offered several alternatives. Thank you!!
Fast text back in response to a question in regards to fiber. The service has been satisfactory, but miss my ATT fiber we had in Woodstock.
Love ETC! Any time there’s an issue they respond promptly. You can tell they care about customer service.
Amazing customer service and top notch technicians. Thanks for all you do.
The men were very professional, courteous, and thoroughly explained the system. I really appreciate it. Will definitely recommend to other people.
Customer service is top notch. Technicians are great also. Pricing is a little bit overboard. But the service you get is good.
I ran a speed test on my DSL and the results were “Your Internet speed is slow 4.54 Mbps download and 0.48 Mbps upload”. Their tech said the speed I was getting was the correct speed for their system. It used to be much better.
Josh, with ETC was extremely personable, knowledgeable and efficient. He explained everything he did to repair my system.
Awful i canceled my acount over a month ago now havent had internet in over a month they said they would get me my refund check because they were prorating my account and i got in with costermer service over 3 weeks ago about the check still no check just awful
I had a problem with my router and modem. I contacted them and they had contacted the front office to have the equipment waiting for me. They worked hard to fix the problem with a friendly demeanor!
A YEAR AGO MY WIFE & i SWITCHED OVER FROM SAT TV TO CABLE. USUALLY IT’S BEEN THE OTHER WAY TO SAT TV. WE HAD SOME HICK UPS ALONG THE WAY BUT ETC PARTNERED WITH US TO GET ALL ISSUES RESOLVED. WE’VE HAD SMALL AND LARGE CABLE COMPANIES AND …
Customer service experience has been great. Very fast with responses and fiber internet has been great!
I needed to reach out via email to ETC regarding my account. My question and concern were answered prompting. I was very satisfied with my answers and have had no problems with our internet.
Just needed help setting up ETC email, Matt was great had me set up in a couple of minutes
Phenomenal response time and communication. Customer service is the best I’ve had with any internet company
6:00 am in a Sunday morning I didn’t think I would be able to get support when my cable wasn’t working. Customer service texted with me and helped me fix it immediately!
Quick and fast service. Good folks who care.
Fiber service is too notch too.
ETC responded quickly and resolved my issue within several minutes. The customer service was excellent.
Best customer service I have ever experienced from any telecom. I would give them 10 stars if I could.
Great help in getting my email added to my phone!
Used ETC text process to report internet/cable problem. Quick response that they are working on an outage in my area.
Messaged an internet outage. Quick response and notified once repair was made. Excellent service, well done.
Great service and timely coming to fix my security alarm system. Technician was helpful knowledgeable and professional. Thank you.
Clayton was very helpful going above and beyond to answer all of my questions thoroughly and professionally.. He made this experience easy and stress-free. Thanks Clayton 🙂 …
I’ve never had any issues with ETC , internet or employees. Always helpful and efficient. I had to disconnect service because I moved and internet is provided at new place. Thank you
Gwen has been so helpful and friendly.
Quick issue identification, plan to resolve, and fixed … all via convenient txt on my schedule. Overall very good service, highly recommended.
ETC, my Internet service provider, offers superior customer service. This was my first experience communicating my inquiry by text, and it was a breeze. Kudos to Kyle!
ETC has been very easy to communicate with and they’re transparent about all costs and procedures. Looking forward to using them!
Your internet is horrible. We can’t even watch tv while on the internet on our phones. The internet is constantly out. Please improve, it’s not fair.
I was so impressed that on a Sunday then I got such a quick response. Helped me resolve my problems along with sending out someone to continue to fix the issue ASAP.
I am only sharing my experience of using the office to sign up. The process was painless, and the lady who helped me, Debbie Scott, could not have been more helpful and charming. She explained all the options clearly and was very patient. A great introduction to ETC.
Excellent and responsive. Tech support has always been very helpful for me. Mathew was excellent. Thanks.
The only issue that I had was that I hate texting. But that is a me thing. They were quick to check and answer all my questions in a timely and professional manner. Very polite and curtious.
Jessica was prompt and courteous in helping me troubleshoot my issue with my cable box.
The office staff were sweet and helpful, I had a few glitches because of my cabins location and the tin roof, but the Techs that came out to service my account went out of the way to provide awesome service for us. I am an Author and my …
The installation was seamless from scheduling to install. Lance was friendly, professional and got everything working in no time. Great service from start to finish.
Great. Could not ask for better service. Technicians are super super. Especially Jacob! Thank you ETC. …
Have had etc for several years. Their customer service is excellent and anytime I’ve had an issue it was resolved quickly. They are the best!
Very friendly and professional staff. Lance came out in March and did the initial install and was not able to enter the house due to Covid restrictions. He came back and finished the install as scheduled. Pam scheduled the appointments and she was also very friendly!
Josh was great! Very efficient and explained everything to us.
Always simple to do business with them. The staff at etc has constantly prevailed helpful. Pricey other than that I’m pleased.
Great, responsive service. I especially love the text message quick service!
We’ve had a number of conversations with Josh & a few with Matt over the past three weeks and they’ve both been very polite, professional & most helpful. We appreciate all of you.
I was needing to figure out how to do online payments to ETC and there was a chatting option which worked out very well for me. I gave them my cell phone number and they texted me and were able to help me quickly and efficiently
Texting was easy, fast, and efficient with ETC! They have always been able to help me. I would highly recommend their services.
Clayton was amazing, helped me with all of my questions quickly. So nice! Thank you ETC
Kyle is awesome. ETC is great!!!
They have the best internet service in the area, I just wish I could get it where I live now.
Lost WiFi, contacted ETC and David responded immediately. Resolved issue through text. KUDOS to David and ETC.
Offer high speed internet only to members around the city of ellijay if you live down a road over 2 miles they wont offer high speed only dsl this is shameful in this day and age where everyone should have fast internet by now…… paying for cable internet and only getting dsl .
ETC is by far the best internet provider. Repairs are done promptly and efficiently & always understanding with regard to billing.
Always courteous and replies to my messages very quick. Usually resolves my technical problems on the spot. You can always get in touch with them 24/7. For help with my account., Which is email , internet, ,and cable.
Had a speed issue and used the etc texting support option. Issue was on my side of the router but the tech was excellent and the use of texting vs online chat worked out wonderfully!!
ETC is the best internet community in Georgia. HANDS DOWN!!!! Super helpful and quick to respond. Thanks for helping out tonight Clayton!
Prompt response to issues with channels. I checked fittings on tv in question and had to do a channel scan twice. Now all is good.
It’s 2020. There is absolutely zero reason for this company to have not expanded its high speed connectivity throughout the entire county. People literally move out of this county/town because of ETC’s horrific internet. Notice they respond …
People do what and when they say and always
Professional, positive and friendly …
Josh was professional and understanding of the questions I had. Great company to serve our home.
My Internet was down and I was able to text ETC who quickly determined that my modem was connected to the Internet but not my router and had me reboot it and it worked!
Used the text ETC to report my slow internet, they were fast to respond and help us find out the problem, It was on our end not theirs. But they knew exactly what it was. Had it fixed within a min! Thanks ETC!
I am searching for a vacation home and much of the area I am considering is serviced by ETC. …
As always, prompt and helpful responses to my questions!
Kyle was quick to contact me via internet, walked me thru the router etc and I was able to reconnect. Very pleased with your service availability and the tolerance he showed me.
I texted with ETC representative at 10 PM, not really expecting anyone to be there to answer, but David responded and answered my question.
David was very helpful and responded quickly.
ETC, very unfortunately, has a monopoly on providing internet service in most of their area. As a direct result, their actual internet service is quite slow, and their customer service is poor. They have made few, if any, improvements in …
Jessica was very helpful and quickly provided me with the information I needed to sign up for Web Pay!
Very responsive when answering my text. With the help I received I was able to get set up. The online system was also easy to navigate.
Great experience getting service set up. Very happy after the first few weeks. Overall very happy and it’s been a totally different customer experience vs my terrible years with Comcast.
Extremely satisfied with Lance Adams! Definitely an ASSET to ETC!!! I would like for him to come to my home when I need a service call! Cannot say enough about his character!!!! Thank you for sending!!;
These guys are very customer focused. Sure happy we moved to the mountains. Best “utility” company we’ve ever used and we moved around the country a lot!
ETC came to our house to mount a tv on the wall. Drew and his partner went above and beyond to make sure that all was set and ready for us before they left.
They seem to always be helpful no matter the situation.
Find another way. These people are dishonest and can not be trusted. They took over $500.00 from my checking account by “mistake”. I still do not have the money credited to my checking account. If I could give them a minus star, I would do …
I could not find the Braves game for my 92 yr old grandfather and I messaged ETC and they responded quickly with the channel. Made his day! Thank you!
They were very responsive and gave me the info I needed in a very timely and professional manner! …
Terrible $50 a month for 3 mbps and it’s the only internet that is available in my area. They could at least bring out better inter or lower the prices. They know it’s the internet in this area so they can get away with over charging. Such scum
Great company from customer service, sales personnel and most importantly their excellent technical staff! This is very rare and much appreciated in today’s world.
I wanted to add channels to my package. It was done via text. Very easy and very accommodating. Larger cable companies sure could learn from our local ETC.
Kyle was awesome, he was very helpful when we had a problem with our modem and he took care of the issue quickly and professionally.
My phone call was directed to choose between a text service call or make a call to the business office. I chose text. Within 5 minutes, I had a pleasant response to my questions and my issue was resolved. I appreciate fast, courteous service.
This locally owned business is responsive and professional. As a property inspector, I’m very detailed about people that work for me. I would highly recommend them. Efficient, on time and completely satisfied!
Our Theatre suffered a lightning strike. Our systems were all glitching and ETC discovered the cause and worked with us to repair some systems. They are always knowledgable and professional.
Download speed of 2.68 and upload of .60 and this is at 4am. Imagine if it was daytime and others were online. …
The people who work there are nice, hours are pretty much banker’s hours, actual internet service is subpar. Every speed test i run, half the time is only half or less of what i pay for. Pricing is ridiculous. For the same price for 40 …
Cable was down due to the recent storm. I texted and got an immediate response. They knew of the outage and were working on it. Less than a half hour later, cable and internet back up. Great job!
The staff have responded quickly, via phone and text, to my concerns. Unfortunately though, the internet connectivity issues have continued this evening and I’ll have to contact ETC again tomorrow. But the staff are friendly and helpful!
I was having problems with my internet just spinning round and round when trying to connect. My device said to unplug everything and start over so many times. I just texted ETC…and they fixed it !! Right over the phone ! No …
Matt was quick to resolve my issues. He explained the upgraded service I was needing. Still can’t get over the quick response and how easy it was to upgrade!
Chat tech support was very quick, friendly and addressed my concerns! Thanks for the great service!
I did a chat/text with Bill in Tech Support. He was very courteous and answered my question in a few seconds! Thanks ETC for great Internet Service and great Customer Service! Regina Morgan Mathis
ETC provides excellent internet service and support. On the very rare occasion that there is an issue with service, ETC support is attentive, effective, and professional.
Andrew communicated very well before arriving and was in and out when updating our security system!
DSL has been the only choice in our area for 20 years. Fiber was recently put in roughly half a mile from our location during the USDA grant money “Reconnect” program. We were told we would not be part of this fiber expansion and that if …
Used the chat feature and was able to get my questions answered and Remote control issue resolved.
I was having problems getting my emails on my new iPhone. The internet customer service at ETC was very quick in responding to my problem. In a matter of minutes case solved and email issues with phone resolved.
The Internet is slower than I was expecting. I had Xfinity for 5 years, and it was faster. …
ETC is the VERY BEST. I switched to them following several very unhappy and unsatisfying years with TDS. Mum died, TDS really fecked up in switching account over to me and I decided it was time for a change. ETC has been fabulous all the way ‘ round, and I have not spoken with anyone who doesn’t offer glowing reports for ETC.
ETC has gone above and beyond any other internet provide I have ever used since we moved to North Georgia. I couldn’t ask for a better company!
Reliable on time service, josh was friendly and did know his job very well , would recommend to use
After years of AT&Terrible at ridiculous prices, we were so happy to finally get reliable, fast internet at a fair price. Also refreshing to be able to talk to someone local. Reps are very helpful answering questions.
I called ETC to ask about their security package. I had my conversation completely by text. The person helping me answered all my questions clearly and completely, and I was more than pleased with his/her information and way of presenting it. Thank you so very much!
I just had DSL installed at my RV in the Coosawattee Campground. When I contracted for this, I was told I would get 6 MBPS download speeds. I am not even getting 2 MBPS. I contacted ETC and was told that my speed is throttled due to my …
The young man was awesome an went way beyond any customer service an a great tech abilities….
Tech folks are amazing and bend over backwards to help. Kyle could not have been any nicer, understanding and helpful. Just love ETC. Thank you!
I had a request and they responded immediately. Answered my questions and helped me. Quick & painless
Kyle quickly diagnosed the problem to be in my router, not the modem. He then offered to give me a phone call and help me troubleshoot my equipment. Great company great support thanks Kyle.
Had a problem,Kyle went in depth to find my modem had dropped out thousands of times and set up my visit the next day for an exchange! Only had a five star rating, I would have left a 10 Thanks Kyle and ETC !!
Update:
It has been more than two months since this review and they deserve even less …
My CSR Karen and Installer Marlen both provided excellent service from explaining my service options and costs to how to use my new equipment. I am very pleased with my ETC experience and would recommend their service without hesitation.
I received a new phone and could not remember my email password. I sent a text for help and had a response almost immediately. After verifying my identity they were able to give me my password asap. Thanks Matt!
The servicemen were very professional, they arrived on time, explained what they were going to do and asked if we have any questions. I would highly recommend ETC.
Great and friendly people. Very knowledgeable and helpful. always show up at scheduled time. Services are great. Treat you like family! Love ETC!
Overpriced slow internet. Been waiting 4 days to get it fixed from storm on Friday night. Unbelievable the customer service here sucks
We were having problems with the internet staying up I called got a new modem seemed to help . The customer service is always nice.
I am not sure how well the internet service is as we are a brand new customer in Ellijay but the customer service so far has been great. Customer service on the phone was pleasant to deal with and the technician that came to the home was …
I had internet service set up in Jasper Ga. The girl that took my order was very nice and easy to understand. She took the time to answer all my questions. I don’t hear as well as i used to hear, so she had to repeat a few things. She …
Technician was very hepful and patient. I needed a lot of detailed help on bundles and Kyle was very knowledgeable and made a huge impact on decision to try one of your packages.
As always, great, friendly customer service from the ETC team. I have been a customer for years and would highly recommend doing business with ETC. Thank you!
The text communication you offer is the absolute easiest process to use. The technician, customer service representative answered all my questions (I had alot) and had me up and running with high speed internet access within 30 minutes from the start of our conversation. Thank you so much for your excellent service!
The techs that came out were quick and courteous. The service is excellent as well. Highly recommend ETC over satellite any day of the week!
I had issues Setting up a device that needed 2.4G Wi-Fi. They were able to connect my device for me so I could finish the process. Thanks guys!
I really was very impressed with the installer that came out today to install our system. He was very pleasant and professional. He explained everything he was doing and made sure he answered all our questions. We are very pleased with ECT.
From when I was first emailing to inquire about availability at different properties we were looking at, to talking to them about best time to schedule install, to scheduling, to having the service installed, everything was awesome. …
We recently moved into a new home and we got many recommendations to use ETC for cable, phone and internet. When I called to set up service I had a great experience. Very thorough explanation of our options and really reasonable rates. …
Very helpful, I have been experiencing this issue for days and Michael was able to get me fixed up very quickly.
My issue was resolved quickly and efficiently – Thank you
Quick to respond even at 10pm on a Saturday and give us options!
Brian was great! Texted with him at 7:30am and he answered all my questions. Got the problem solved in 5 minutes. Very professional and easy to work with. Thank you!
WiFi is so sketchy in Ball Ground and there’s not many choices but this review is for ETC customer service. I was setting up my online account and had a question about the “pin” so I used the text feature to speak with an agent. The …
Very reliable phone and Internet service. No random failures or reboots. Needed to modify a service and Matt replied and made the necessary changes within 5 minutes. We are very happy with ETC.
They have a way to contact via text, first time I used it. They returned my text very promptly and answered my questions. Highly recommend.
Update: again, extremely helpful via text, moved my TV and couldn’t get anything to come on my screen, they helped me out quickly.
I was a customer for about 20 years give or take. We moved and have been out of state for 7 years. When we moved back of course I went back with our home town telephone Co. …
Phone rep was very nice and knowledgeable. Tech was very thorough and good explaining the service. He installed a dual wall connector and marked each one. Great job!
We’ve always had good service with Etc and recently upgraded. The process was really easy, and any time we ever needed help they’ve always been extremely helpful and quick to reply and get to us!
When I moved to Jasper in 2016 I had TDS internet. It was slow, but decent enough. When Covid hit I decided to try and find faster internet. Can you believe that the highest I could get with TDS was 15mbps?? Working from home that was never …
Our DVR Receiver wasn’t working, I called support on a Sunday night. They reset the DVR remotely, took about 15 minutes and now works fine. Then I used their online chat/text for the steps to switch the display back to time, they were texted to my phone in seconds. Great responsiveness, thanks!
We are very happy with the job well done by ETC. Everyone that we talked with from start to finish were so helpful! We are thankful for Amanda, Brent, and Adam! Josh Howard came to the home and helped us make the best decision for our family. All four made our experience great!
Our internet went down on Thursday. Tech came Friday left new router still no internet. Tech called sat to say it was wrong IP address the entire time. …
ETC is ALWAYS on top of any situation when called for Service.
Their Tech JOSH was so helpful, polite & he gets right to the problem & fixes it! …
Thank you Michael for helping solve my wifi connection issues!! Hulu is my friend when I can’t get out of bed due to my disabilities and leaving out of town doesn’t help in the rural areas. Really appreciate you taking the time to explain my options and problem solutions thoroughly!
I have not had to call ETC for assistance with their services many times over the years (because of the quality of their services and equipment), but when I have, the experience has been most positive. They are helpful, polite, friendly respectful, knowledgeable, and professional. I would highly recommend them to anyone.
My chat with support was quickly answered, and was helpful
Ellijay telephone companies tech-support has taken care of some very small issues and a great deal to me. They’ve been very helpful especially with the messaging tech :thank you Amanda!
I had a question and texted ETC directly from their website. I got a very prompt, professional reply. I must say, too, that any time we have a technical issue, the techs are very responsive and helpful. They are easy to talk to as well, and are very patient.
I’m a new ETC customer and I couldn’t be more pleased. Everyone I talk to is super nice (talked to Latecia and Mike today) and the techs that have come to my house for installation are super nice and helpful also. Nothing beats good old home town customer service. Kudos ETC!
ETC did a great job setting up the home alarm. Explained everything and made me feel like a valued customer. 5 stars!!
I had my internet set up today, and it slipped my mind to have my computer connected to the wifi. I wasn’t able to find the eight digit security code & Clayton was happy to help after a few messages, changed password, & one photo we were …
Solved my problem in no time! Very professional and knowledgeable.
I accidentally deleted my Apple phone ETC channel listings app. Jacob from ETC sent me a new link, but it showed about only 20 channels. After several emails that it was not working he coached me to hit the “All Channels” button. Who knew? …
Needed help setting up new email. Used the CHAT feature and tech support had my email set up in no time. As a new customer with new service to my new built home ETC had been responsive to all our needs.
Hate waiting on the phone for next available agent, ETC operators usually respond in a timely manner but with text assistance its quicker to respond and even faster to resolve my payment issue…
Fastest and easiest order process I’ve ever had. No waiting through automated call processors with 100 menus. The representative was get pinkie and within 10 minutes, I had an order in for 3 days from now for install. My last 3 providers …
ETC is quick to respond even after business hours. They are patient and talk you through technical problems. Customer for life!
I pay for upgraded High speed. I just upgraded again, thinking it might improve my speed. But randomly it drops down to 20Mbps, and drops connections randomly. I have notified Tech support multiple times and nothing is ever done about …
I went to the ETC website and did the Live Chat because my router was not connecting to the internet after a storm. I messaged on a Saturday thinking that I wouldn’t get a call or msg back until Monday. Someone msged me right away and …
Very pleased with the setup of my new service. I’m lucky enough to be in an area that offers Ignite and I couldn’t be happier. Jessica, the Customer Care Specialist, was a total pleasure to work with. The Tech who came out was quick and …
Contacted ETC after hours (1:04 am) to get help paying my bill online (needed my customer number) and to my surprise, Bryan answered via Chat and kindly helped me get my bill paid online. Great IMMEDIATE customer service!👍😁 …
Simply my internet wasn’t working and about 5 minutes later it was working again. Thanks.
The service we receive from here is great! Anytime I have a question they are quick to answer me. Very pleasant people to work with too .
Josh was excellent. Friendly, courteous, and professional. It also helps that he’s a Braves fan like we are. Very happy with this visit.
Both ETC Technicians that came to set up our service were awesome!! However, Chris is phenomenally, extremely professional and went above and beyond to ensure we knew how to set up our system and educated us on proper use!!
Every time I’ve ever need it help ETC Support is always there. Amazing and top of the line ISP. I love how fast tech support responds and how they hang in there with you until issues are resolved. Thank you ETC.
Response was immediate. I had my information in minutes and my problem was solved.
Great customer service s as bd very very patient
Had renters in our cabin when internet went down. ETC reset it remotely and back up and running within 15 minutes of notification. He followed up with text and offered to call the renter to talk to them as well! First class all the way! Thanks ETC!
I filled it out once! Something must have happened.
DREW WAS VERY HELPFUL AND GAVE ME IDEAS THAT MADE SENSE….
CANT WAIT TO GET THIS SCHEDULED. BUT WE HAVE A LOT GOING ON IN THE NEXT 5 …
Whenever I contact the Ellijay ETC Office either by phone call or email I always get a quick response to my questions and my issues are immediately resolved. It’s such a pleasure when calling the Ellijay ETC office you automatically speak …
We received a text reminder about our installation. I responded with a question and Jessica answered my question. The response was super quick and very professional. I was so happy with the ETC office when calling about the services …
I was visiting my mother-in-law, and she was encountering issues with tv. I tried everything that I knew to do to fix it, but I was having no luck. I went to the ETC site in search of help options, and was able to open an after hour chat. …
My internet & tv went out so I text ETC. They communicated back to me throughout the day. The rep by text & tech that came to do the repair were excellent. So much better than other companies I have dealt with for these same services. Thank you ETC.
ETC usually has stable internet service and their prices are fair. When there is a problem they provide a quick response. I like the online chat (text) support. Everyone I’ve spoken to there has been helpful, especially Bill.
I had some issues with changing my wifi information and Mike was great! He was patient and walked me through the whole process at a steady pace. I am greatly appreciative of the tech support I’ve received over the years.
ETC customer service has consistently been great. We have had a couple of problems over the last 7 years and they have always been professional, courteous and prompt. And have always fixed the problem. Their techs seem to know what they’re …
Service back on same day I called about outage! Thanks ETC!
I was having a hard time finding what channel Nascar was on. I text ETC and in a couple of minutes they told me the channel. Thanks ETC!!
Josh and Justin were excellent! We just received our new ETC alarm system and they were both professional and nice and patient with my wife and I. Brent the Supervisor was extremely communicative with us! Brent kept us informed every step of the way! We are extremely happy with the product and service of ETC!
We received wonderful customer service prior to getting hooked up with ETC for our cable, internet and phone service. The rep was knowledgeable about the service, answering all of our questions and finding just the right package for us. …
I used the Text to Chat option offered on the ETC website, and it gave a secure number it texted me from (which it told me before texting me). Amanda was my service technician, and she was amazing. She helped solve each of my questions and provided me all the information I needed going forward.
Sent a text via ETC website for some Internet assistance. Got an immediate response and offered a solution. Thanks ETC! Great customer service and support.
I love having my service through ETC !! I needed help with resetting my password after hours and on a holiday weekend. The Tech Support was amazing and extremely helpful in resetting it ! I really appreciated Tech Support, Kyle, for all his help and getting in contact with me as quick as he did !!
Great customer service! They are always very quick to answer questions and provide help whether it be via phone or text.
Absolute worst customer service I’ve had to deal with. And the install was lazy. Would not recommend anyone use this company.
Always great service with ETC. Had a small change request, Clayton responded promptly and professionally. Enjoyed working with him and ETC. Cheers
We love ETC and all the work they do to keep us safe! Josh with security is wonderful. 🙂 Also Drew is great! Y’all always go above and beyond and we really appreciate everything you do.
Great customer service,! You can actually talk to a person without waiting on hold for hours. They take care of your needs with only one call.
Debbie is great every time I call up there. She is a true gem and sweet as pie. Service providers are polite, professional, and prompt. Great all around experience with ETC!
ETC is great place, anytime there is a problem. I am able to chat with them and get the issue resolved in a timely manner. Very nice people.
Had an outage associated with an ice storm and was out of town. We returned to the outage and immediately made the call to ETC customer support. While they were unable to provide an ETA for service resumption, I talked to real support …
David was a great help getting me signed in to my email on my new laptop.
Josh was, as always, thorough and professional. He is a great asset to your business!
Thank you for giving me the opportunity to remark about him! …
Different from Comcast/Xfinity, still informative and helpful.
Etc has a very professional team! They make appointments and keep them. They come prepared and know their stuff. I am always impressed by my interactions with them and this one was no different! Chris did a great job!
ETC has always been responsive to any calls, questions or problems we have had in the past three years!! We have internet, cable and security services through this company. The service personnel are courtesy, professional and timely with …
While the internet in Copperhill is subpar, still cable not fiber, their tech support is all star. They answered all my questions quickly, made affordable suggestions on how I can fix my problem without having to wait or pay for a service call.
Our company uses ETC for most of our communication services and we have never been displeased. Their biggest strength is always answering our calls and showing up when they promise. We can’t think of any reported problem that they haven’t resolved for us. Great work from a great company.
Helpful response information with service offers while looking to move into new area.
Chad at ETC Tech support was very helpful at resolving our issues within minutes! Thank you so much for knowing your job so well!
I have never had anything but great service and excellent customer support from ETC. Had some questions about improving some specific areas of my service. Not issues with what I’m provided but rather how I wanted and needed to use it. This …
Thank you Cody w tech support for an outstanding and professional service with my email problem. I am a loyal 17 year ETC customer. I know great service. You went the extra mile!! Thanks so much a job well done. Susan Shaw
Fantastic customer service. I love that it is a person that follows up to a question, not a computer. They are always quick to respond. …
The staff at ETC are always very helpful. They are kind and considerate of my time.
I would recommend this company and their service. It has worked really well for my family. It has been very responsive, along with the excellent customer service. They have a 24 hour phone line where you can speak to an actual person rather …
I used the chat option for a late evening question on ETC’s website. I was very pleasantly surprised to be assisted by a real person who provided a solution to my issue. As a brand new customer I was very impressed with such responsive customer service.
We had a horrible storm that took the power off twice. When power came back my tv had no sound. The tech worked with me and got the sound working. I am very happy!
Needed to program my new tv to the Rover remote. I used the text help service. Had the answer in minutes! So easy especially after I had no luck searching for the answer.
I just used the online chat to text pictures of my issues and everyone I have talked to by phone has been extremely friendly, professional, and solved my issue even through my stress.
I had an issue resetting my ETC account and Bryan came to my rescue. He was very knowledgeable and took good care of me. Thank you, again, Bryan.
I have been with ETC for several years, no issues and good customer service.
ETC Blue Ridge is always happy to help. They make everything so easy and fast, from paying my bill, to questions I have about my bill, to tech support questions. Customer service is everything to me, and ETC Blue Ridge always puts a smile on my face.
Lost our internet connection this evening after storms moved through our area. After a few texts back and forth, ETC walked me through getting us back on line. And was handled at 9pm. That’s the kind of support I love!
Thank you ETC !!!
ETC has THE best & fastest customer service I’ve ever seen. They have a text line that replies to me within 5 minutes, every time! They’re always nice, patient & professional and there’s no other company that can hold a candle to those guys!! Thanks guys, you absolutely rock!!! 💯💪 …
I had a strange device connect to our Wifi and start downloading/uploading. I froze the Wifi and immediately contacted customer support. Within minutes I was communicating with a Rep who had no problem removing the device. ETC has always had wonderful and fast customer service. I will not use anyone else in our area.
I must caveat my review by saying that I live in downtown Ellijay, there are a few negative reviews and they all seem to be from people who live or have service in out of town locations. My service from them has been great! I work in …
ETC is such a pleasure to deal with. They are prompt, courteous, and personable. I am extremely satisfied with their service I’m both professional and personal. They are so much better and nicer than the cable service I had to deal with before.
Fantastic customer service. I was able to text a customer service representative after hours and they solved my problem in a few minutes!
We have been using ETC for the past 3 years and our primary service technician has mostly been Josh. The service is always prompt, courteous amd reliable. Josh always goes out of his way to make sure any issues we encounter are taken …
We have always thought ETC was the best company with the best employees. From the ladies that work the desk, to the techs that come out to our cabin. Everyone is so nice and professional. Tonight I used the chat/text option to ask questions about recordings. At 12:30 am and the customer service rep was awesome!
ETC ‘s internet service is wonderful!
We have very few outages in our area.
The reliability is outstanding.
Some of the best pies and baked goods you will find in North Georgia.
I have been with this company for over a year since moving to Blue Ridge and I am a happy customer. I have great internet service. It is fast and reliable. The tech who installed services a year ago was so nice and explained everything. I …
Great, stable service. The texting option for customer service support worked great! They were responsive and had good suggestions to get us back up, would use it again.
Clayton did an amazing job troubleshooting my internet problem and fixing it. He was responsive, professional and efficient. It was a great experience to have him text back and forth to determine the issue then present the solution. I was thrilled with the awesome customer service. THANK YOU!
I love this company. They have 24-hour support, and when you call during the day you actually get a live person that answers the phone. Tech support is very helpful. If you need internet I highly recommend them. Worked with Matt today on a connection issue and he solved it quickly. Definitely five stars!
I have always had great internet service – what makes ETC even better is their customer service! I had some guests who unplugged one of my wireless boosters and when I contacted ETC via “chat” close to 9 pm they responded immediately!! They confirmed it was working with very little input on my part. Great organization!
Drew, called and asked if he could come early- very impressed! He was so very polite and courteous. We had several questions to ask – Drew was very articulate and informative in his answers. You never felt he was in a hurry when answering …
They have an option to chat even after hours. Someone will text you back and will help resolve any problem. Comes in real handy and I appreciate it each time.
Comcast and other internet providers could learn a lot about service from ETC. The tech installer was great and their support is terrific and quick. I’m really glad I switched to ETC.
Thought the Interweb was down. I texted ETC and they advised that the modem was online but, alas, there was no IP address for my router. David guided me into rebooting the modem and router by powering off both and after a few minutes to …
We’ve had ETC for years, even back when dial-up Internet was our only real option. Things have changed quite alot over the years, but they continue to be reliable and on top of things. …
Finally a customer service that really helps the customer. I signed up with ETC because the other provider I was using had moved there customer service to another country. I dreaded calling them because I had to repeat myself 3-4 times and …
My internet went out strangely after a brief power outage. I spent hours troubleshooting my router to no avail. Thought maybe it was the modem. Only problem it was 11:00pm. I googled ETC to send an email and saw a “chat” option. Robot, I …
This company and there employees are so well prepared for any problems you may have. That is a rare thing these days. Had a problem with the connections on my TV, called ETC and they sent Tony out the same day. Took him no time to figure …
The ETC security installation team was top notch. They called before arriving, showed up on time, were professional and communicative. The system appears to be operating as expected (2 days of use thus far). I appreciate the professionalism of the ETC team and services.
Unbelievable customer service !!! My WiFi was down and after about 10 minutes texting with the help desk and troubleshooting at 9pm I’m back up!! Love ETC
The best customer service I’ve ever had with an ISP. So glad I was able to get them as my internet service. High recommend them.
Anytime I’ve ever had an issue, service request / change, or just a question, ETC is very fast in responding, very efficient and effective, and best of all just down right pleasant to work with. Their services and prices are by far the best …
After several power interruptions yesterday I noticed my internet was very slow this morning, I texted support and within a few minutes Chad had me up and running smoothly. He walked me through what I needed to do on my end and the process was very smooth. All in all an excellent result!
We have used ETC for the last 9 years and nothing but great service & customer service. Customer Service is always there 24/7 with help by phone or text. Just an amazing group of people and the service is always dependable.
ETC customer service & Josh our technician were extremely helpful. They answered my questions over the phone, came out promptly, and fixed the problem in one visit. Everyone I have met at this company is very knowledgeable and polite. We are customers for life for telephone, security & internet.
I was having internet connection issues and they were quick to help and get things up and running again. Excellent customer service and support. Done everything through text so it was easy to send pictures and get guidance with ease.
I called ETC for help setting up mt ETC email on my phone. I am definitely challenged when it comes to electronics. The tech that walked me through getting my ETC email on my phone was super helpful and patient. Now I can check my email when I’m away from my laptop. Thanks ETC!!
Awesome hometown customer service. Spoke with Lisa on the phone and I had tough questions. She was extremely knowledgeable and professional. Even had a technical question at the end and she put me in contact directly to a tech op. I …