Emerson Hospital is a health system headquartered in Concord, Massachusetts. Emerson provides advanced medical services to more than 300,000 people. We are a 179-bed hospital with more than 300 primary care doctors and specialists. Emerson Hospital has the highest scores for patient safety, including an “A” safety grade from The Leapfrog Group and five-star quality rating from Centers for Medicare and Medicaid Service. Our core mission is to make high-quality health care more accessible to those who live and work in our community. To further this mission, Emerson has outpatient facilities in Westford, Groton, Sudbury, Bedford and Concord, and urgent care centers in Hudson and Littleton.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
133 Old Road To 9 Acre Cor, Concord, MA 01742
I love this hospital! It is in Concord, Massachusetts. They have a great staff and plenty of services. My Mother spent a week here and had great care.
Horrible place!!!!!
great hospital!
So expensive and unpleasant.
Great place with nice services
Excellent job with my father.
Great people great service
Thank you
Parking was good and staff was friendly
Quality. Professional. Emerson doesn’t feel like a community hospital.
Great hospital with great doctors and a fantastic and quick ER
Everyone was very nice. They helped more than they needed to.
Too many bad experiences with specialists, customer service and billing. I do not recommend at all.
Too much waiting time for doing tests…not well organised…do not recommend for doing the tests…
Fantastic community hospital! So glad that it services our communities!
excellent staff and medical center. everyone is very happy to help you if needed
Very nice and fast service, they care about their patients.
I was born here 18 years ago. 10/10 would recommend being born in this hospital
Experienced the Endoscopy department. Excellent environment. Superior staff.
Knowledgeable friendly staff
This hospital really cares about people and they are very supportive when you are very sick
It’s inexcusable to charge visitors money to visit their sick or dying relatives. Shows me everything I need to know about the organization itself.
Billing department is awful. Have spoken to them on many occasions and no one seems to know why or how their system works.
Been coming here for over 25 years. Best care facility in Middlesex County, hands down.
One of the best area hospitals. Absolutely the kindest staff!
I’ve had a couple of procedures here, colonoscopy and a cateract operation. I thought they were very well organized.
Very rude and unprofessional. I’m not sure it is because of my skin color. Registrar was very rude and they way she talked was like we we’re there to just interrupt her.
Had to take my 2 year old daughter to the emergency room for a possible broken leg. The staff was nothing short of amazing.
Sue at the desk was amazing!
What a nice lady who took charge of a difficult situation. …
They took the hook out of my finger so quickly. Thank you!
the staff at the wound and specialty care, are great very caring and very professional i went there for a second opinion and they were very specific about what they were going to do and within a month my wound was taken care of and how to …
I come here for my cortizone injections. The nurses and doctors are so nice. I adore them.
This is the second time when I was disappointed with this hospital. My follow up appointment was booked not with the doctor but with the nurse practitioner and I did not even know that. I didn’t have the referral for that which was unconvenient.
Terrible. Wish I could give 0 stars. Was in ER for psychiatric issues and the staff laughed and yelled at me. Unprofessional, more harmful, and mean. Dirty hospital.
Good ER experience and caring understanding staff. Was reassured and taken care of for light injuries quickly
I wasn’t looking to go to Emerson Hospital but went over the handlebars on my bicycle somewhere in Concord and so spent some time in the ER before being transferred to Mass General. I thought the care there was excellent.
I’ve been here many times as a patient including a surgery. Never had a bad experience! Staff are extremely friendly and caring.
This hospital’s pricing was outrageously high. My wife did a CT scan and was charged nearly $3,000 whereas the same scan would only cost $400 in an independent imaging center. I would never go there again. The health care system is corrupt!!!
I was refused not refuse sorry I was ignored service at your facility Sunday in the emergency room had to have my wife drive me to a completely different hospital unbelievable as the lady was on her cell phone for 10 minutes as I stood …
My Baby Grand Daughter was born here!
Hey if you like dead cock roaches in your hospital room — this is the place for you ! …
my mother in law was sent to ER and had terrible experience with a “Dr. Greene”. Cruel and unprofessional. Beware of Dr. Greene. We complained to head of ER physician, but he just covered for her. Guess we know who runs that show.
I recently had shoulder surgery at Emerson. The facility was state of the art, staff was excellent, and process was efficient. I was very impressed. Highly recommend!
While Emerson is a good hospital if you don’t have any significant medical problems, a hospital in Boston is better. I went to Emerson when I lived in Concord for many years then went to Beth Israel Deaconess Medical Center in Boston, where I received comprehensive care, unlike anything Emerson can offer.
Just got yelled at by nurse Melanie for asking for some ice chips for my wife to suck on after she’s been lying here in the ER for over two hours – first visit by nurse who has no knowledge of her medical history or that patient had been …
After having gone to the Emerson “NOT REALLY AN” Urgent Care facility, I was told I needed to go to the Emerson ER. All-in-all, I get to pay roughly $1000 for no-diagnosis, bad service, PLUS a rash I didn’t have going into the Emerson …
Would be dying to be in here, food is good one day I didnt go to school just for the food.
Best hospital I have been too so far. I went to Leanord Morse, Milford Regional, Newton Wellesley and Framingham…. but this one really delivers. Quick to be seen, doctors aren’t playing angry birds while you are waiting like in some …
Have delivered 3 children here, as well as used emergency services for them over the last 3 years. I’ve never found a better hospital in the last 10 years and 4 states we’ve lived in. Perfectly thrilled with the quality of care from Emerson, every time.
Even though the er was packed and they were short staffed the nurses, doctors, pcts and even the workers collecting the trash were wonderful. Everyone was so caring and put me at ease.
I have been seeing Dr. K since 2017 and am very pleased with his approach to patient care, and, I am notoriously picky!
My GP calls me “a challenge”.
The ER is pathetic and they don’t even pretend to care.
Been to Emerson Emergency twice and the service was great..The doctor the nurses and the aides are wonderful people..
This also goes to Dr. Gee and his staff.. …
Worst ER I have ever been to. Don’t come here. We wait and wait and the staff is rude. It takes hours to get anything done. Just find a place that is more up to date than this run down hospital and ER.
This place went downhill. A decade ago, service was stellar. Today? Negatory, nada, zip, zilch. The service is subpar, basics cant even be met. They lost a very important notation on my file articulating airway stenosis that I experience, …
Had to get my blood drawn. In and out in under 20 minutes.
Excellent! Wouldn’t feel comfortable going anywhere else
I can’t breathe. Shortness of breath. I came into the ER 2-3 hours ago. What in the world? It’s freezing in the room and they had me take my shirt off and put a thin apron on as cold air blasts about. Is this place even legal?
Very broken billing and insurance departments. I start seeing a good PT person at the Concord location – after several visits and no copay I inquired with the front desk staff. Ends up someone entered my insurance ID incorrectly, my …
Their emergency room staff don’t mess around!
A great community hospital with caring staff and good facilities. All 3 of my kids were born there and it was a great experience each time. Follow up care is excellent and staff are friendly and professional. …
On 10-30-2018 I was at Emerson ER for over 3 hours, I asked several times how long more would I have to wait and all I got all not so long anymore? I had my 4 yes old step daughter with me, there was no one to watch her and so they took my …
You can’t paint an organization this size with one large paint stroke. Overall, my experience here with labor and delivery and the maternity ward was very good good. Starting with the food, it is very delicious; in particular, the chicken …
Last night, while playing hockey I was hit in the mouth with a stick. My lip split open and I chipped teeth. Upon arriving at Emerson Hospital’s ER, I was quickly admitted, escorted by a nurse to a room where she took my vitals. Withing 10 …
I have never been more disgusted in my life than with the staff at this hospital. I would strongly recommend going anywhere else.
My adult autistic son had ear surgery at Emerson Oct 7. The night before I received a call from Vickie from Pediatric Intervention who wanted to know all about my son so that staff could interact with him properly. From the minute we got …
Labor, Delivery and the Postpartum Units were amazing! The billing department after the fact has been an absolute nightmare to work with. They are unable to provide clear and concise billing information, even struggle with processing credit …
The doctors here know what they’re doing. Clearly not the bottom of the barrel talent.
Extremely rude and unprofessional receptionists.
No one showed up at the reception for more than 20 minutes. They delayed my appointment time by 1.5hrs without even informing me about that. Never going to go there again.
Care was good in the ER. Very competent Drs and nursing staff. They kept me in the hospital overnight for observation of chest pains and put me in a double room. The nurse came in and asked if I had had the pneumonia vaccine.I said No and …
Not sure about the negative reviews. My wait at er was not long, about 1.5 hours which for an er is great. Especially compared to ers of the south where 6 hours in you start to think maybe you should’ve just fixed your broken leg at home. …
I had a surgery with an unfortunate complication so I had to stay in the hospital for 6 days.
Care was good… doctors and nurses generally very nice and knowledgeable…
I wish there were only one bed per room instead of two
This is regarding the Cardiac Rehabilitation Program at Emerson Hospital. I am a little critical, in part because it didn’t work out for me. It started when I was, apparently, recommended for the program by my cardiologist. I had had a …
I hope to never end up in this hospital. I was in excruciating pain and the front desk only cared about my insurance card. Got IV which was not inserted correctly. I requested the nurse to remove or reposition it but she claimed she was …
I am very satisfied with the service and care I received at Emerson Hospital.
Unfortunately had to bring my daughter there Wednesday morning to the ER. I cannot say enough good things about the nurses and doctors in that unit. I wish I could remember all their names. They took such great care of my daughter. The …
Sat in the waiting room with a friend for FIVE hours. For 3 of those hours, I listened to a man in excruciating pain. 3 hours. Finally, the poor guy just collapsed on the floor. Where he stayed for another hour. Nurse walked by him 2 or 3 times and never even checked on him Talk about inhumane. Jesus.
Went in for emergency, needing urgent surgery & received such high quality care! It’s a very clean, comfortable facility. Each & every medical team member I encountered was knowledgeable, kind & personable.
Relatively pleasant atmosphere, reasonable wait times, knowledgeable nurses
The best hospital I have been too. The staff were wonderful! Dr Laust was amazing. Shout out to Emma, Jess, Christine, Delaney, Micheal the PA, Mya, Karen and Jess. There are so much more but I didn’t get some names. The female PA was very professional to a patient that was nasty. I highly recommend this hospital.
When it comes to Pediatrics this hospital gets a 5 star from this mommy!!! Let me start off by saying I was feeling like a horrible mom because I thought my son got ahold of one of my pain pills that I thought I left out. Thank God it went …
Most of the staff has the utmost professionalism. I have been here for several medical issues and nearly never disappointed. The only times Ive ever had a issues here was when I’ve visited during busier hours, such as when I visited on …
10/10 we were just there for our second child birth and they were amazing. Our nurses Lilly and Karen were phenomenal. Could not have gone better.
My daughter spent the day in the emergency room seeking help for acute anxiety and depression. She is a hair stylist and has pink and purple hair. While waiting for help she overheard a nurse refer to her as Rainbow Brite. I would not …
Everyone on staff was amazing! I can’t say enough how kind and caring the entire team was.
Excellent doctors and nursing staff. They literally saved my life!
Wonderful place with dedicated staff who take every opportunity to go the extra mile for their patients.
Great hospital! Very clean and well organized! Great staff!
My mother was in the care of nurses here after going through a major surgery. They are alarmingly negligent in managing her pain or simply keeping her comfortable. With her conditions, she is no stranger to the hospital setting- NEVER …
Very rude and unprofessional. The nurse I spoke to could have cared less about my family member. They discharged my family member after 10:00pm and didn’t make sure they had a ride to get home. It’s 16 degrees. When I asked why he was …
I brought my almost 2 year old son hear after accidentally putting the wrong eardrops in his ears. I was very terrified and stressed, the ear drops were ototoxic and had the risk of making him lose his hearing. The ER rushed us in and took …
I had an MRI done here and every step of the process was extremely difficult. I had to preregister 3 times – twice over the phone and once when I came in for my appointment. They kept losing my information. …
I recently had knee replacement surgery at Emerson and had great care during my stay. I want to especially thank Donna(pre-op), Helen, Sam, Calli and Maria my nurses on Wheeler 5 for their kindness, levity, thoroughness and expertise in …
Speaking as a parent and a former patient, I’ve had nothing but positive experiences at Emerson.
Love the receptionists at the front. Just talking to them helps put me at ease before I even see the specialist.
I’ve never had such an awful experience in my life! Please trust me when I say if you struggle with any mental health issues and looking for help DO NOT go to this ER! My 14 year old daughter will now fear expressing her feelings and …
Horrible experience at this hospital- waited hours on end in the room after being triaged without being checked on or updated by staff. Triage staff were also extremely unprofessional and room was dirty. If you live in the area make the drive to Worcester or Boston for better and quicker care
Everyone that I was in contact with (doctors, nurses, admissions and PT) were the most professional, friendly, attentive and empathetic.
My daughter recently was seen by Dr Goudie at Emerson’s ER recently with an on-going issue. While Children’s Hospital was helpful in the initial diagnosis, they gave little sense of importance to a recurrence. Even my daughter’s own …
Going to Emerson, even for an emergency is like going to the spa compared to other hospitals. The care is excellent, everything is beautifully updated, super clean and doesn’t have that weird hospital smell. My daughter and I have been …
Everyone here is so friendly! They’ve always got a smile on their faces and they never seem irritated or annoyed. It makes such a difference.
It’s great. Far superior to any hospital I’ve been to in the past, both in terms of environment and staff.
Went to psych ward in Fall 2019 for an attempt. Dr. Maxwell is a good psychiatrist. My only problem is when I was being checked out, they did not give me a belonging until I asked for it. Did they want to take it from me? Did they want to …
A trans friend was a patient here. He could not say enough great things about how he was treated with respect and kindness. Thank you
Brought daughter in at 8 at night they kept her next day its lunch time cannot get anyone to tell us whats going on receptionist in ER is useless very rude put us on hold for 10 minutes never came back called again had to leave name and …
First time at the ER with my 1 yr old today and everyone was so nice especially having a sick child. I’ve never had generous care from start to finish so it was very refreshing. My nurse, Kristin, was amazing so, THANK YOU.
This hospital needs to be shut down. How can I take a 1 year old to the ER for high fever of 105 they made us wait over 2 hours to be seen until we decided to leave and take him to another ER.
The level of service I received at Emerson was just incredible. Truly a top-notch hospital (and this is coming from someone who really, really hates hospitals).
One of the least stressful ER experiences I’ve ever had! These guys deserve 100 stars!
The staff here are so friendly! They always smile and I’ve never once spoken to anyone who had a bad attitude.
Immaculate rooms, kind staff, quick service. Best hospital I have ever been to.
Came in with a broken arm the other day – hardly any wait, put back quickly and neatly, all in all was in and out in under 3 hours
My son was hit by car last year and went to the emergence room. It was the other car driver’s fault. Recommended by the hospital, we authorized this 3rd party to represent us to work with the driver’s auto insurance company for all hospital …
chief Nurse is a bit**. gave me attitude for no reason. I came in for emergency. fire her I will change it for 5 stars.
This place is awesome, clean, friendly, professional, and they know what they’re doing. I’m glad to finally be confident in a hospital around here.
Unfortunately I had to be hospitalized for a few days for a serious infection. For a very scary, unpleasant situation, they made my stay as pleasant as it could have been.
Treated like a 1ueen today in outpatient care. There for the day… surgeryw/urologist. Staff amazing. On top of everything.
Just wanted to say THANK YOU for taking such great care of my child was going through a crisis. You made a potentially disastrous situation so much better with your kindness and expertise.
Came here recently after I sprained my ankle (stupidly) trying a new trick I wasn’t ready for. Thank god they were able to get me in quick bc I was in A LOT of pain.
i sent my grandma here after she had rabies AND SHE DIED i cannot believe the nurses. the NURSES fed her CAT FOOD until she FLAT LINED! my family is so sad! never again, my life is ruined!
Spent a few days in the maternity ward following the delivery of our fourth. On a positive note, the nurses and doctors were for the most part very helpful and friendly for our extended stay. I do have a critical recommendation, however, …
They took good care of my mom when she fell and broke her hip. They made her feel very comfortable and didn’t talk down to her or patronize her.
Top-notch medical professionals! They truly care about getting you the treatment you need instead of giving you some generic answer just to make room for the next person. Highly appreciate them!
Very respectful of patient rights and comfort. An awesome group of medical professionals. Stay well, stay safe, and thank you for being there when people need help.
Once again disappointed in Emerson. Have not even had my CT scan appt. and they are already calling me asking how I’m going to pay! Last time I barely got out of the hospital and they were calling asking about payment. I complained and the …
Eh, this place. I showed up at a typically not busy time (10:30 am on a weekday), with a request from my PC for an x-ray at the radiology dept. I found it annoying that validation for parking only worked for the garage if you were being …
I had my top surgery here and had it with Dr Joanna NG-Glazier and her team was absolutely amazing. They were sweet, had a lot of patience, talked me through every step of the prepping stage before my surgery. Once I am fully recovered as I …
I would say the doctors are excellent. The one complaint I have is cleanliness of some of the floors. Some floors are better than others and much improvement is needed.
The nurses and doctors at Emerson Hospital was absolutely amazing!! Great bedside manners, professionalism and care! World class customer service!!
I had 2 procedures here 2 wks apart… 1 was out-patient and 1 was an overnight. The staff was amazing, pre-op and recovery nurses really made me feel comfortable and were very helpful.
“Was referred to Emerson for a knee xray and went in on a Saturday and was checked in through Emergency. It was super quick and efficient, and the staff were very friendly. I was in and out in 30 mins, which included 15 minutes of me …
I would like to thank all the staff for the wonderful care and attention during my stay. I cannot express how much it meant to me to be surrounded by people who showed me so much caring attention. I will never forget this experience.
I love the nursing staff here! They’re always so pleasant when I come in! They remember my name and always ask how I’m doing. I feel like they really care about me.
This is the closest hospital to our house, so even if they were awful we’d still probably end up going here because of where it’s located. Thankfully they’re not. The staff is actually really great and the doctors are competent and take the time to listen to what you have to say before jumping to conclusions.
Emerson Hospital provides such a positive healing environment! The nurses especially were incredibly kind and accommodating. You’re in good hands!
After not getting a great feeling with one of the Emerson Doctors I called the ENT department to insure that I had all my ducks in a row before showing up there for an ENT. I could NOT have been treated ruder and the woman on the line …
Pleasant hospital with nice people. The doctors actually listen instead of talking over you. The nurses are lovely. Even the front desk staff are always friendly.
I came here in an ER visit with terrible stomach pains. They got me conformable and admitted me to a room surprisingly fast. I feel bad because I was a bit of a bad patient at first. I took my pain out on the staff. They were still so kind …
Very satisfied with my experience overall. I came in with a broken arm and they took me immediately into a room and got the first available doctor to set it. I wasn’t waiting there for hours in pain – and believe me that DOES happen, I’ve …
I was very disappointed with the treatment the front desk gave my daughter making her wait and making her feel not welcome when she mentioned that her throat was itchy I understand that we all have to be cautious about covid. but they should have more training on how to treat a patient without making them feel unwelcome.
I recently had my first ever surgery ever at this hospital, and I was absolutely terrified. I was about ready to run out of there! Thankfully, the staff reassured me and helped quell my nerves. I’m happy to report that the procedure went smoothly, and wasn’t nearly as scary as I thought it would be!
I went in for surgery recently. First time – very nervous and had high anxiety. My nurse was so amazing! Gave me a satchel of lavender and played ocean waves to help me relax. So sweet!
Do not go to this hospital services is extremely poor. Lab services take 2-3 hours at any location and unprofessional staff services. I complained to patient relations feedback to R Perry. She responded quickly and send my concerns to Lab …
They took good care of me and my cardiac issues, but unfortunately, a few minutes after I left my issue returned after being there like 4 hours because an x-ray wasn’t taken. Lol.. but generally, they have been really good about their …
My family moved here recently and because we’ve got three boys we’ve already become VERY well acquainted with the staff here at Emerson (moms of boys will understand only too well and if you only have daughters, count your blessings!). They …
My outpatient surgery experience was top notch. Everyone with whom I came into contact was personable and professional. They inspired confidence, plus they were likable. Prep work went off without a hitch.
All of the medical professionals I interacted with made me feel safe and like I was in good hands. I never felt rushed, or that my symptoms were being dismissed. They spent more than enough time with me and sent me home feeling better with clear, detailed instructions on my next steps.
The entire Emergency room staff was so caring and concerned about me. I was brought in by ambulance with a severe asthma attack and Hypertension, not able to breathe right and I was scared. The receiving nurses and Dr’s. were very …
I had gastric bypass surgery and was there overnight and I have never ever dealt with a more amazing staff. Everyone, and I mean everyone, was super helpful and friendly. As I was walking to surgery everyone was cheering for me on the …
I had spinal fusion on Tuesday. 8/9. I received the very best care pre op, during surgery & post surgery. The nurses, anesthesiologists, nurse assistants were all compassionate, caring people with only providing me with the best care …
Having moved to MA three years ago it was interesting finding new physicians. I finally found some amazing doctors at Emerson. Recently I went to the lab for a blood draw. When I was finished, walking to my car, I had a bad fall. A kind …