Founded in 1935, Educators Mutual Insurance Association is a nonprofit organization has continued to evolve into the highly successful health insurance organization that provides health benefits at a…
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
5101 S Commerce Dr, Murray, UT 84107
I had an issue with my dentist’s claim. I contacted EMI about it. They responded about an hour after I submitted my question on their website. They also answered my question thoroughly and let me know exactly what I needed to do to get the issue resolved. They were very helpful to me.
I had to call in and spoke to Mariela, she was most helpful in solving my insurance coverage questions! Spent an extensive time on the phone with me, I’m very happy.
Katy G was amazing! She helped me with all of my questions and made sure I understood them completely. One of the many reasons I love EMI health.
Oh where do I begin? I am covered by them under my step-moms insurance until I am 26, and I haven’t had a problem with them until I got married. My husband is also covered under them through his mom and hasn’t had any problems. It started …
Tracy was absolutely amazing! She helped me with a very time consuming/involved issue. Never once did I feel like I was taking up too much of her time. She deserves 10 gold stars!!!!
Thanks Tracy!!
Happy with my service today! Little hold time, representative Katy was very helpful and able to give me the information requested within seconds after our phone call.
Very clear excellent coumication great service..
Customer service was fantastic. A quick and helpful call. I spoke with Kay and she got me set up quickly and then went over my plan for me. It was a great help! Thanks!
Robin was most amazing! She was so pleasant –
Helped me immensely – she went over and above !!
Thank you ! Terri King Beaver UT
Melissa was my phone rep. She was SO thorough and answered questions I didn’t even think to ask. THEN she called me back for a follow up we forgot to answer. So above and beyond. Thanks, Melissa!
Alexa was very helpful today. We had misplaced our card and she was able to send over an electronic copy as well as helped us unlock our account.
I do not have many complaints when calling to either check benefits or questions regarding a claim that was denied. The representatives are friendly, timely, and help us out so we can have our claims processed.
Works well, and customer support was awesome. I’d like it if it were possible to enroll for auto-pay online, but had a lot of trouble even getting into the bill pay page after resetting my password and everything. …
Representative was patient and helpful. I called to find a pediatric dentist and she explained all of our benefits and which plan would be the most effective for us. She even sent me a list of providers near me via email which made it easy for me to choose the location and dr that we wanted.
I was having a lot of problems finding out thorugh different rep’s to see if our patient about to climb into the chair was in network. He had gotten a-hold of Des West and she completely made a come-back for this company. She went well out …
We have called from a provider’s office several times regarding the processing of certain claims. Finally, after speaking with Shelly L. we have resolved the issue! She is very helpful and fun to speak to! Thank you Shelly!
The lady who helped me was incredibly helpful! I gave her a whole slew of codes to check and she explained to me how it all fit together. She also gave me some ideas on what to say to the office staff. Thank you!
EMI Health customer service, specifically Christy Castillo, is amazing! She jumped in to help me when I was having a hard time getting the specialty pharmacy to provide my medication. She answers emails quickly and makes phone calls to …
Kay was very helpful and answered my questions regarding logging in to my account. She said she would put in a request for my account to be merged so that I can see all my data including the dental plan not just my past account information. I appreciated her assistance.
The worst company I have ever worked with. Incredibly frustrated with their customer service team, extremely rude and condescending. Their plans lack clarity and required intense detailed work to ensure payment (Verify Office, Provider, …
Lexi was very informative and patient with me while we verified coverage for 3 policies for large families. She was kind and cheerful asking about my day and just putting a smile on my face. Thanks Lexi!
My only experience with EMI has been with the authorization department. For the most part, the experience has been a good one and while I was still in the auth dept where I work, I had developed several good relationships with people there. …
I work for a provider and called to get claims information. Talked to Christie and she went above and behind to take care of my inquiries. And when it wasn’t her level to try to fix some claims she contacted supervisor and all my claims got resolved. Awesome customer service and great managment!!!!
Customer service was very helpful in getting me the answers that i was searching for. Even after answering my initial questions in one email, the customer service agent followed up with a second email, reminding me that my insurance was …
The prices are so bad that my husband and I qualify for Healthcare.Gov (Obamacare). They take SO much from my husband’s paychecks (he’s a teacher–we’re not exactly rolling in the dough) yet this policy covers next to NOTHING. …
So earlier I posted a scathing review. EMI has since gotten back to me and we got everything worked out. I will say this, the people who reply to their emails are much more responsive, helpful, and knowledgeable than the people at the call …
Very helpful over-the phone and follow up. The provider search link was down and they were super helpful. Even when I wasn’t happy with the findings, they made sure to call me back and clarify what I was looking for. Turns out there is a difference from an OB/GYN and a Gynecologist. Now I know : )
When I actually had coverage it was great. When my employer was late paying me & I had Drs appts coming I called to verify coverage. Was referred to HR & payroll company. I received services. EMI paid then requested refund. The next month I …
I LOVE LOVE LOVE LOVE LOVE LOVE LOVE EMI!
I am an billing manager and wish all my patients had EMI.
The claims process so quickly with zero errors. …
Overall it’s been pretty darn easy to work with these guys. I haven’t been anywhere yet that hasn’t taken EMI yet so that’s nice too. What i like the most is when I call the number to talk to someone I’m usually put right through. I remember needing to wait so long to talk to anyone at Select Health.
Taciana was so helpful in the long process of getting my claim reviewed. Was so nice to have one contact person to help in what took almost 6 months to resolve. Appreciated not having to restate my situation to multiple people.
Many thanks!
Tracy at EMI Health was extremely helpful today. I’ve had difficulty getting my Dentist office to call me back with an estimate. When I called she answered all of my questions and was professional and friendly.
My review is specifically for the dental insurance policies:
This is one of the worst dental insurances I have ever used. Selecthealth dental …
**Update**
After writing this review, I had the Customer Service Manager call me and personally take care of my concerns. Never did I expect a call and am very impressed …
The woman I spoke to to help me navigate through the medical plans, and website was fantastic. She did not stumble or studder. She absolutely knew what to do and was very knowledgeable in what I need to be aware of in my searches on my own …
Katy is amazing! I called in today on behalf of a patient and she was wonderfully sweet even though I had to put her on hold several times. She even called me back when the phone disconnected and I hope I get to talk to her every time I call! Thanks, Katy!!
After 40+ years of paying premiums and hitting the deductible 1 time (for my Dad’s wrist surgery), my mom finally needs to use her insurance plan to treat stage 4 lymphoma. We are fortunate enough to live near the best cancer center in the …
My customer representative went the extra mile to check with another department to make sure that a claim that had previously been denied was being reprocessed. I appreciate that she took that extra step over the phone to make sure the claims department had all of the information that they needed to reprocess the claim.
Patient came in today not knowing who their dental insurance was with. After looking up the employer we tried EMI and Katy G. was very helpful with dental coverage information. So quick and to the point with the email received.
In terms of customer service I give EMI 5 stars. I have been looking for a rhuemotologist for the past few weeks and finally today I decided to call EMI for assistance. Ben helped me find a doctor in my area and answered all my silly …
Christy Custillo went ABOVE AND BEYOND helping me learn how to find my providers with our new insurance. After numerous quickly responded to emails (Christy answering questions and trying to direct me) I was still having difficulties. …
I received thorough help today with my questions regarding my policy and coverages. Kay was patient and took her time explaining things to me, sometimes multiple times. She laughed with me and made the call personal. EMI Health needs more employees like this. Thanks, Kay!!!
I spoke with Tracy H. today and she helped me resolve quite a few claims! She was very professional and super sweet! She was highly knowledgeable and took care of everything that I needed help with! Thanks Tracy!
Deanne was so patient and amazingly helpful. I did not feel rushed or frustrated with her helping me. She welcomed my questions and didn’t mind when I asked the questions again in a different way to make sure I understood. I would use her services again, anytime!
I was able to get through without a hitch!
I spoke with Tracy regarding our patient’s dental benefits. She was able to send the information over quickly and also provided me with additional information I may need so that I did not have to call back! It was very thorough and helpful!
Ariann was very nice and quick to respond to my questions! She made me feel heard and had a great positive attitude!
Kaye was my customer service rep for the last two times I’ve called with questions. I had very little time in an automated machine (less than a minute it so), and Kaye was beyond helpful. I only want to deal with this insurance company for the rest of my life. Superb!
Christy Castillo by far is the most helpful employee yall have!, ive been struggling for over a week, with a birthday typo , ive spoke to at least 5 or 6 different reps, that had no idea what they were doing, and 1 even created a whole …
EMI has been such a blessing to me and to my husband who struggles with a number of health issues. We have had wonderful experiences when we have called with concerns. Our questions have been answered promptly and we have been treated with …
I do pre-authorizations for a doctors office and I spoke with Shelley and she was amazing!! She helped me with a conflict I had and then called me back with less than 20 minutes. So grateful for the fast service.
EMI decided to bill me $2,700 more than 2 years after a surgery I had. After my surgery I paid EMI the requested amount, but it turns out I was misquoted and they decided to correct it 2 years later. I called half a dozen times to try and …
EMI Health has always been a great insurance company to work with and their customer service is excellent. I recently had trouble with my EMI Health website login and Shelly L. was the customer service representative who helped me out. She …
Useless insurance. I can only get this insurance through my job. I’ve been going through hard times and needed help with depression as well as adhd. I’ve been using this insurance for 2 years and not once visited the doctor or hospital. My …
Nick was SO HELPFUL in clarifying what my coverages were in policy provisions. He was polite, happy and very quick to assist in giving me needed information.
I called EMI to verify benefits and Cheryl, the customer service representative was very professional and thorough. I wasn’t completely familiar with this and she helped explain everything. I was very satisfied with our interaction and ended the call with everything I needed.
She was so professional and knowledgeable! I really appreciated the way she answered my questions!
I had some questions regarding several claims. I had made previous phone calls to 4 other agencies/people ALL of which/whom were unable to answer my questions or give me direction as to where to go for assistance. Then I talked with …
Mariela, Handle my ‘callback’ very professional. She was able to be very friendly, answer my questions on quickly and accurately . You are lucky to have her. Give here a raise. …
Today I had a wonderful experience with a customer representative of EMI Health. She was polite, courteous, knowledgeable, extremely helpful and on top of that a well trained thorough professional. She amicably resolved my concerns. Thank you EMI
I work for a providers office and call insurances all day long. It is a real pleasure to talk to a customer service representative and get correct and accurate information for our patients. I can always tell when a csr has the stand up and smile attitude in there customer service.
I am just blown away how we are getting treated. For one. Apparently they will not cover our meds. We pay allot for one script of pain meds. That alone is ridiculous. And now my doctor is saying that she is not getting paid. Since 2021.. sure hope this gets resolved. We sure pay allot for insurance just too hear all this.
My husband and I are expecting our first baby this month, and I have had many questions about our coverage. Each time I’ve called, I’ve spoken with a different person, and they have always been patient and helpful in answering my questions. I appreciate their quick and professional response!
I had an issue with my account registration and Tracy helped walk through all the details in such a friendly and competent manner! I will be happy to speak with her again if I ever have another issue to resolve- thank you EMI.
Austin was extraordinary helpful. My doctor ordered eight different scans/tests that took Austin quite a while to look up and verify if they were covered or not, and my financial responsibility. He went above and beyond to provide me with extremely satisfying customer service! Sincerely thank you Austin, Charlotte
To be honest did not ecpect such a professional customer support, she did a great job, i was gonna ask her few questions related my plan, payment and so on, but without asking them she answered my questions within 2-3 minutes, explaining in …
I have to call insurances every single day for many different reasons, and EMI is one of the easiest ones to communicate with. You rarely have to wait on hold, and the times that you do it’s not long at all. Their reps are always kind and friendly, and definitely help resolve any issues that you may have.
Christi helped me SO MUCH! Over the past few months, I have spoken to numerous other people at EMI who were nice, but Christi was the first person who actually dug into the problem, followed through and solved it! She then assisted me by …
I called with a few questions about my coverage. The customer service representative I spoke to was very friendly and professional. She answered all of my questions, and then went a step further and offered to send the information directly to me to use for future reference.
I had a billing issue with a provider and Austin with EMI was extremely helpful! He took my call, looked up a number of call references that the provider made to EMI and also talked to a few colleagues about the way procedures are normally …
I called to get important and detailed information regarding our policy benefits in preparation for our oldest child to put in her mission papers. …
This is the best insurance company i have ever dealt with. They are over the top helpful with any question i have ever contacted them with, always easy to get a hold of without a wait and make sure my issue/question is resolved before ending the call.
Mariela Romero was wonderful to talk to. She took the time to go over all of my questions and answered every one. She made it pleasant to call. Thank you so much for having such capable employees.
I called EMI and Tracy answered my call. I called to figure out why my Pediatrician office would not schedule my child’s shots and asthma testing for the same visit. Tracy was very knowledgeable and able to assure me that EMI did cover …
After my 4th call to EMI, following up on claims pending after several days, Katie picked up the phone and went above and beyond with her services. I don’t choose to make these calls, I have to!! She was very understanding about my frustration. Thanks for marking my experience better. If I could I would call you directly.. lol
I had the pleasure of talking to Marsha S. today!
She was amazing. I have never had such a patient and cheery voice answer my phone calls to EMI. It was wonderful. I am so glad she received my phone call. I …
The representative that I spoke with (Marsha) was very patient and kind in helping me to look up benefits for 5 different patients. I even had to call back later in the day for another patient and had the pleasure of speaking with her …
I spoke with Katie today! Katie was both knowledgeable and upbeat! I appreciate her taking the time to give me a quick detail of the benefits in question without holding for long periods of time. I was able to get right on the next call …
I called and didn’t know quite what I was needing in response to coverage. Christy Castillo was great! She was patient and walked me through the whole process– professionally, knowledgeably, kindly, and efficiently. What a fantastic call! Thank you!!!
I called today on behalf of a providers office to receive member benefits for one of our patients. I had the pleasure of speaking with Abby to assist me with all of the questions I had regarding the patients policy. Abby was wonderful & …
Customer service representative was beyond helpful in getting me through my stressful concerns. Wait time was less than 1 minute and she detailed and thoroughly explained each aspect of my concerns. Was greatly relieved after the call!
The Emi staff was very helpful. I have been a member for 2 years and never had a bad experience. There staff is kind and patient always helpful. Weather paying a bill or answering any questions about my plan. Truly a company that cares. I …
EMI health takes great care of its customers! My claims were always processed quickly. When I called/emailed EMI with a question related to my coverage I always got clear and direct answers – and the staff is very, very kind as well. I …
This is my first with this dental company and calling their customer service. The representative Ms. Kaye Donahoe was very patient and helpful. She walked me through the process and explained my police to me. I very much appreciate her being honest about my plan and what to pay attention too. Thank you Ms. Kaye for all your help.
Abbie Butcher went above and beyond to ensure that our Prior Authorization request was received by the department and stayed in constant contact with us. …
When we found out my husband’s insurance changed without being informed by his former company we had to work with EMI Health to obtain medical coverage. They were supportive and worked with us to implement the plan as fast as possible. …
They helped me stay approved with medications that I have been taking for quite some time and also allowing for name brand on a couple special medications. Christy was helpful, understanding, and her customer service and communication flawless.
Sergio was such an amazing Customer Service Rep for Providers at dental. He helped me with all of my questions and didn’t put me on a limit of what codes he could help me with. I called before and the rep said she could only help me with …
When you have type 1 Diabetes if you don’t have insulin on an hourly basis it takes less than 6 hours for you to go into a hypoglycemic coma and die…. So when you run down to your last bottle of insulin and your replacement prescription …
Representative was so great to work with. I needed help with multiple patients and she never seemed bothered and was happy to help.
Tracy was extremely professional and answered all my questions. She was so helpful and took extra time to look into our policy to answer specific questions that we just didn’t have the answers to prior. She was cheerful and so nice to chat with! Thank you Tracy for helping my daughter & me!
I have had a terrific customer service experience with Christy. She was responsive, reliable, friendly, and went above and beyond to help. It’s not often today that someone in customer service is accountable and guides a customer all the way through a process, but Christy stuck with me. Thank you!
Darby Kaldor (AWESOME) was my personal Customer Service Representative today. Can I PLEASE just ask EMI (CIGNA) to hire more professional and kind employees like Darby. She was very sweet and caring about my situation and put in the time to …
Katy was the most amazing rep. She answered all my questions in a timely manner. Katy was professional and has great customer service skills! Thank you for hiring great people to represent your company. Thanks for being dedicated, Katy!!
Used to be the go to insurance company. Now they have waiting periods up to 24 months, don’t contract with granite or Jordan school districts and generally deny everything, even basic cleanings. Horrible customer service.
All the representatives I’ve worked with have always been very helpful and great to work with especially Kristy. I had a problem with a patient account and she took it upon herself to make sure the situation was handled and called me back to let me know what I needed to do.
Horrible dental insurance. If you happen to not live in Utah and your employer saddles you with this insurance, beware. Their Usual and Customary/Table of Allowances is so far out of whack that the dentist I have seen for 30 years, who was …
Marisa was amazing at answering my questions and going above and beyond at helping me!
Providers office here–I called EMI today to get an insurance breakdown. My call was answered quickly, and Katy (the rep.) was extremely friendly and efficient. I love EMI’s fax back options as they are very detailed. After reviewing the …
I was very satisfied with the information Kaleigh Sasagi provided excellent customer service. She explained everything and I didn’t have any questions she couldn’t answer. …
Christy went above and beyond to help answer my questions. I felt like she had my best interest at heart and searched to find the help and answers I needed. I hope all EMI employees have her heart and willingness to help. Best customer service I have ever experienced!
Worst company to get coverage from. Stay away from this health insurance. You can’t even make a payment on their website. Received an email on 4/19/2022 to make my monthly payment called customer service to do so been told that my plan was terminated what a shame !
Christy is amazing at customer service. She is friendly, understanding & patient. I don’t know if she can solve my insurance issues. But, I believe she will do her best. I also admire that she promptly returns emails and called me right …
A very patience and knowledgeable customer service. She spent time to answered my questions and solved my problems although I speak very basic English. Thanks.
I was blown away by your representative’s attentiveness and commitment to resolving my issue. She went above and beyond to make sure things were taken care of in a timely fashion. That included calling me back multiple times when I lost …
I work as an Insurance Claims Specialist and deal with Customer Service on daily basis. EMI is the easiest and most friendly Customer Service by far. There is no hoops to jump to get a real person on the phone and when you get them they are knowledgeable and helpful. Really enjoy working with this company.
I contacted EMI a with a claim issue and it was resolved within the hour. The representative I talked to was so nice and so helpful. She didn’t keep me on the phone long and took full control of my request and got me a resolution so fast. I couldn’t be more impressed with them!
BEWARE EVERYONE, IF YOU HAVE TO ACTUALLY WORK WITH THE PEOPLE AT THIS COMPANY THEY ARE SOOO SLOW AT RESPONDING AND CANNOT HELP YOU!!! …
I have been calling all day to get information and the customer service was exceptional. There were 3 people that helped me but it was Austin, sadly I don’t have his last name that was Amazing!!! He took the time I needed it, very …
The gentleman I spoke with was EXTREMELY helpful and polite. I’m not fond of EMI and the mistakes the have made regarding our account so I’d give the overall insurance company 3 stars. However, based on the phone call I just made, that certain experience gets 4.
EMI has been such a blessing for me. I highly highly recommend EMI (educators mutual) There high plan covers 500 more than the others yearly (along with the discounts for having insurance) which is.awesome because I use it. There customer …
I called very confused about about my benefits and deductible with a current surgery I had and the Agent who helped me, Kristine, was ABSOLUTELY amazing, patient and helpful!!! She took the time to look up every one of the claims and …
They answered all my questions over the phone without any “bullsh*t”. Just fast, efficient, and friendly service!
Suzy was extremely helpful and went above and beyond to solve my issue. This was a breath of fresh air as my previous 2 calls to EMI, (all within the same hour), were extremely unhelpful and gave me the run around on other places I needed to call.
Katie was awesome!! She was so friendly and helpful. She was patient with me and all my questions. When I call for a patient’s insurance I’m always excited when I get to call EMI because I know they are so friendly and give me ALL the information I need.
I have been with EMI for three years now in February my crown was chipped and I found a dentist through their app. Insurance covered 0% of three visits (including just a regular cleaning), worthless insurance.
I just spoke with customer service representative Lexie, and she was friendly, professional, and very, very helpful. She took the time to listen to my question, find definitions and details, work with another department, and ultimately resolve my query. I’m very pleased with the level and quality of service she showed me.
Katie helped me out today with a question on a claim that paid for a patient and she was so pleasant and helpful! Not my typical experience with an Insurance provider…wished more Insurance companies had people like her in customer …
I was having issues with my drs office providing me with information on what a surgery would cost, and weather it would be covered under preventative.
Alysia was seriously the best to help out in my situation she went above and …
Great customer service! They are always willing to look into calls made and help with any benefits or claims questions I have. If you have any problems, talk to the representative named Marsha, she is so helpful and will make everything to easy!
The young woman who helped me was kind and considerate. Even though she couldn’t tell me what I wanted to hear, she was excellent in her Customer Service.
EMI has been a very easy experience, they answer the phone, are quick and responsive, they took excellent care of every detail of my account. Very pleased to be in board!
I had to call in 3 times and email twice to actually receive my ID cards, but it wasn’t even the physical card. I have been waiting almost 2 months for the card. Shelly Loveridge was the only competent person I spoke too. She emailed my …
Called Marsha today and she was extremely helpful with assisting me with a claim. She went above and beyond to make sure that my document was submitted and attached to our claim. Thanks so much Marsha!!!
I don’t remember her name, but she was wonderful! I had her on the phone for about 45 minutes talking about 7 different clients who had multiple claims that we needed to follow up on. She was so patient and fun and professional. I really appreciated the help that she gave me today.
This was my very first call to EMI Health customer service. Though myself I chose the wrong option, I got quickly to the correct department. Leen assisted me with all my confusion and questions and took the time to explain all my options …
I love EMI !! Customer support has been great. Every time I call with questions they are very knowledgeable and helpful. They have paid every claim I have submitted and some have been a good chunk of money. Would recommend to anyone considering Insuring with them.
I was so happy with the help I received. The representative was patient in teaching me how my plan worked and clarified very clearly what my benefits were. I was very grateful for the extra time she took to help me understand. And she even took the time to send me a new list of providers. Thank you
On 09, 18, 2018, I called EMI for a problem in my dental policy…
When the dental office, as my wife wanted to take an appointment, spoke to the representative in EMI health and gave them the policy ID he stated that this …
The representative I spoke with was very friendly and helpful. She was not able to complete my request because their website was down but she did everything she could to get me the information I needed and offered to call me back after the …
Crystal in the call center was rude and transferred me to medical which I don’t have with EMI. I was on hold forever.
Shelly was absolutely amazing. She answered all of my questions and we even joked together. Very welcoming and I definitely felt like I was speaking with a friend I’ve known for years. A truly great experience. Thank you so much again, Shelly!!!
Katy was so helpful and made it a great experience. She went over the breakdown with me even after it was faxed and even went out of her way to find out a specific question that neither of us were sure on about a code. Even though I was on hold for a long while it was worth it in the end since she was so nice.
I called in with some questions about a bill I received, and Sam was so helpful! He explained the charges and also helped me find the error from the doctors office. He is going above and beyond and is calling them to explain the problem and have them resubmit. That meant a lot to me! I will always try to request Sam for all future help!
I called with a sensitive question and customer service was amazing. She was friendly, respectful, knowledgable and eager to help with my concerns. She went above and beyond for me and made sure I got all my questions answered. Wish I …
Tracey was the best representative that I have ever had. She went above and beyond to help me which in turn helped my patient. She was so quick to respond and her follow up was incredible. I cannot express how amazing Tracey made this experience.
I’ve used EMI for dental insurance for the past 2 years. There was a glitch earlier this year where I paid my monthly premium a few times but it did not register in their system (glitches happen) and it showed my insurance was cancelled. I …
Thanks so much Tracey H.!!! After being ping ponged from insurance and providers regarding missing claims and in accurate billing, I was losing my mind! Until Tracey. Tracey took the time to help me sort out a claim issue I was dealing …
I have been very impressed with their courtesy, respect, and willingness to assist me with any claim concerns. A special thanks to Deanne, Austin, and especially Miranda for there kindness and ability to go even further to ensure my …
Calling customer service is not something I look forward to, but EMI customer service is quick, helpful, and friendly. I appreciate knowing that when I call customer service, I’ll get a friendly and understandable person on the other side …
Representative was very kind & helpful in getting me the providers needed in several areas: primary physician, dentist, optometrist, vascular doctors in my area. She even waited for me to check to see if I got the emails. This was definitely a great experience! Thank you!
Kate was absolutely amazing! She was friendly and upbeat which isn’t the norm for insurance representative. She even asked me if I needed more information than what I was asking about. I could feel her smiling over the phone which made my job a lot easier. She didn’t make me feel as though I was bothering her.
I spoke with rep Sam B – he provided all the information I needed and has a professional and cheery disposition and it was a pleasure to speak with him today regarding the benefits requested for a patient.
Customer service is always helpful, willing to explain anything you need to go over and able to send things back for reprocessing. They respond to emails quickly and any left messages. I have also spoken to management their and they too …
Our representative was extremely helpful! She took the time to research the problem and even made the necessary calls to get everything fixed and then let me know when that was done. She was also very quick. It probably took less than 30 …
The website is intuitive and easy to use. Provides you with all the information you need right at your finger tips. …
They want to back charge me for something from over a year ago! Simply because they failed to notice I was no longer with my previous employer. Just goes to show how unorganized this company is.
Candice was so very helpful to me today. She went out of her way to check on an ambulance billing issue I’ve been having. I now have a direction to take with the ambulance people. She was very patient, she listened to what I said, and truly heard me. I am so grateful for her help. Sh deserves a big kudos!!! Thanks Candace!!! 😉💐 …
If I could rate it lower, I would. Do not use EMI Health for your dental needs!! I had a broken tooth. Went to my dentist for an extraction and he accidentally broke it off to the jaw bone line. He sent me over to an oral surgeon who is …
I signed up at the beginning of Dec. 2021, have had to call them repeatedly to beg to be sent a bill, and have been lied to every time. Today, a supervisor was supposed to contact me, and – surprise! – they lied again. No phone call.
I had the pleasure of speaking to Chandler with EMI. He was very professional and went above trying to figure out our patients ID#. He was very pleasant to talk with and answered all my questions.
My experience was phenomenal. Carol was very helpful the entire time. We ran into a few hurdles along the way, but we were able to get me access to my account and set up for automated payments by the end. I’ve called once before, and the customer service was also excellent. I am so glad to be a member of EMI Health!
Working with a lot of insurances, I speak to a lot of agents over the phone. Abbie was the second person I spoke to, but she was amazing! She was knowledgeable, polite, and helped fix the issue I had. I wish I could speak to her every time! She is invaluable and your company is very lucky to have her.
We go above and beyond for our patients-that means calling Out of network insurances… usually when the insurance companies find out we are OON- it means the calls are short, unpleasant and frustrating because they do not want to disclose …
I called in just to obtain my ID card and it literally took me three calls to get it. Kaylee assisted me on the third try and she was awesome. I was able to obtain the information I needed and she was patient and friendly through the whole …
The EMI website is difficult to navigate when your only a dental benefits subscriber.
Nice, new building. They have chargers for electric vehicles in the parking lot!
First off, my experience with Chantell Evans was great! I was almost about to cancel my membership because I was misinformed. However, she was able to explain and correct whatever the problem was. 5 stars go to this great employee. Average help is everywhere, but great help is a diamond in the rough. Thank you Chantell.
I got a letter saying my health insurance would end March 2021. I got new insurance and thought everything would be good. In May 2021 I received a different letter saying that my coverage had actually ended September 2020… and that I needed …
The worst insurance company we have ever dealt with. I have no idea where all these good reviews came from. Their customer service is terrible. There has been two occasions where we have had to send in paper work to get reimbursed. On both …
I have been more then impressed with Christy Castillo. She is helpful, kind, responsive and overall wonderful. Thank you for hiring people who truly make a difference.
I called in with 3 different issues – some stemming from a year ago, and Chantell was able to help me resolve them all. She was professional and helpful and went the extra mile for me and my wife! She really understands customers and is compassionate and understanding, yet very thorough as well. – Thanks!
I’m still waiting to get ID card, for one thing. I called the company to inquire, or at least get my member ID, etc, only to get stuck in aloop, with a response of (no matter which option I chose) “if you wish to pay your premium…”. Ugh! …
I would give EMI Health zero stars if I could. Their IT network was hacked back in August 2021 and my sensitive personal information (along with everyone in my family) was stolen. From when they learned about the data breach, it took EMI 65 …
Tracy helped me figure out a claim that has been very difficult. She was friendly, patient, and quick to handle the issue. So grateful for people like her! I’d call her again for help in a heartbeat!
I had the worst experience every single time I’ve called. I haven’t had the help I was looking for or answers until I spoke with Katie. She was incredible at her job, very sweet on the phone, and she actually cared about getting my issue …
I have just been trying to pay my bill, and have been given the run around for a month now. The issue may be a glitch in their system, but calling the customer service line, being put in a line, then getting a voicemail anyway, leaving a …
I was having trouble with a claim getting to the claims department, so I asked to speak to a supervisor. They connected me with Kaitlyn. She was phenomenal! Very educated and took personal attention into getting the claim taken care. She …
Marc was absolutely outstanding! Was very patient and helpful through all our questions and answered them very professionally. I don’t think I could have completed the process of reapplying for my insurance without Marc’s assistance! To be completely honest, this man deserves a raise! Much appreciated Marc!
Melissa Burridge is the best insurance customer service representative I have dealt with. Many insurance representatives want to do everything in their power to help you as little as possible, get you off the phone as quickly as possible, …
We met our out of pocket and yet we still had to pay more than $600 to IHC these guys are a joke.
Trying to call in and get someone live and it keeps going to a recording on the toll free #. 15 minutes of wasted time. You cannot go online to update a credit card… I’m trying to help EMI here, but it has no option to do so. They even …
If you have any question regarding your benefits, you have to listen hours of music on the phone before speaking to a representative. Very poor service. …
I’ve had EMI as my insurance twice and have loved working with them. Their bills are hard to read, but customer service is good!
I was helped in a very timely manner and was sent an email with my dental card while I was still on the phone with them. Great efficiency.
I called EMI and Lexi was my representative and she was so helpful and informative that I knew what my action plan A and B was immediately. GIve her a raise!!!
i called EMI health to inquire about testing i had done, this was literally the easiest conversation i have ever had with an insurance company representative! the woman i spoke with (a million apologies but i cannot remember her name) was …
Who loves calling their insurance company to understand your EOB? Usually I hang up the phone more frustrated and with more questions than I started with. Not today!! I received some amazing customer service with an amazing rep! Lexi killed …
I have been paying my bill for three plus years and needed help with my little baby girls teeth. Cost is around $1000.00 and they will only pay $57.00 I pay more than that every month for my bill! Crooked insurance!!
Horrible customer service on billing questions or billing mistakes created by them. Engage in Customer Service Dictatorship tactics.
I have used EMI for a number of years and their people have always been very polite, helpful and
extremely knowledgeable. …
Today, I was really impressed with the outstanding service I received when I called EMI. My problem was quickly analyzed and resolved in a positive manner. I was pleased with the friendly and professional way I was treated!
I called to inquire about my dental plan coverages and the customer service representative was the sweetest. She was very knowledgeable, thorough, and made sure that I got all the info I needed. Much appreciation to her!!!
I have had EMI for many years. The coverage and service used to be good. Recently we have had more and more problems with their coverage and service. With increasing insurance costs you would think that at least the coverage would stay …
I’ve been paying them this whole year and they didn’t even cover my children’s check ups AT ALL. will be cancelling. I paid less when I was uniksures and covered the bills myself.
Christy with the Customer Service team is amazing and has above and beyond service. I called her a bit agitated with a situation and she helped me resolve it and went out of her way to make sure I was able to find the resolution I needed.
EMI Health’s customer service could be improved. It takes forever to speak to an actual person. Then once you start texting a person, if you forget to respond for 5 minutes, a new person starts talking and you have to explain the problem …
The customer service rep that helped me was amazing. Even though it was the end of the day, she was happy and spent time finding out the answers to my questions. She is a great asset to this company and I hope they realize what a gem they have. I hope I get her every time I call in = )
Usually when you need to call an insurance company they read from a script, your on hold 30 minutes, you can’t understand them, and they go so slow. I worked with Marsha, I didn’t have to wait, I understood her, she was very fast and …
EMI Health—where have you been all my life?! These people are awesome! I receive prompt, friendly service every time. Aside from that –no referrals needed from a PCP to see a specialist? WOW! EMI Health–you just made a lifelong …
Red flags galore.
Right off the bat you see people writing reviews at the same time. One person …
I talked to Jaquelin from EMI and told her my dilemma with a patient. I went back and forth between patient and EMI previously for about 3 days, and she was the only one to call around and get my problem solved efficiently. We are now able …
This is the insurance I’m stuck with because it’s what we have available to us through employer. They have tried to snake their way out of paying several claims. Review your EOB’s carefully, guys!! Genetic testing was preapproved by my …
I would like to send a shout out to Nick Mallory. I was having a problem with a dental office claiming they accepted my ins when that was not the truth. The receptionist finally called back over 2 weeks later and without even trying to hear …
I have been calling regarding a September claim since Fall of 2020 but only started recording my calls beginning February of 2021. I have spoken. to several customer service reps where each time, I had to start from scratch about why my …
I called her the first time and got a hold of Penny Bower. She was kind, responsive and knowledgeable even on a Monday morning. She quickly helped me with all my needs. Got all my paperwork and affairs in order. And was fun to talk with. Very good customer service representative. Would like all to be like her.
EMI used to be pretty decent years ago, but they have changed dramatically. They are one of the worst companies to work with for dental insurance and they always seem to go the extra mile in using cheap tactics to deny paying for submitted …
Almost a complete scam. They will wriggle their way out of paying for anything no matter how much it costs you. When you call for answers you have to go through a long processes of pushing buttons listening to a robot only to be on the line …
These guys are a scam. They state they have insurance in your area and when you look, they do not have dentists in your area. Then you cancel and they continue to bill you. You call and tell them its cancelled, then they send you a bill …
Traci was amazing! I called with so many questions and she helped me with everything! I actually felt like she cared that I got the best service possible and all my needs met. Whoever is Traci’s boss I hope you listen to a lot of her calls and realize how amazing she is and give her a MASSIVE raise. Thanks again Traci.
I had requested a needed procedure from EMI for my newly adopted son and was having a difficult time getting approval. Kaitlyn listened to my concern, discussed the issue with me and was amazing to work with. Kaitlyn helped me get the …
Today I was reminded as to why I’m a member of EMI Health. Because of Covid I haven’t visited a dentist in over two years. When I called to seek information I was treated with the utmost respect, patience and professionalism. I wish more companies could exhibit making their customers feel they are the most important call of the day!
I called into EMI to check on my coverage and Tracy helped guide me through the process and was super helpful. She was friendly and cheerful and made sure my concerns were taken care of. Just want to say thank you Tracy for your kind and friendly support.
My first phone call with EMI Health was fast, efficient & answered my questions. Thanks Isaac!
There systems are cumbersome their employees can’t understand the most simple of information. They are so difficult to work with.
We are a provider
EMI is easy to work with. Quick payers. Website is user friendly and their staff including Christy in user set up is amazing.
Thank you for the help that I got today. The agent that helped me was very nice and courteous
Excellent customer service very easy to understand what the representative was saying and very polite
Beware of this dental benefits scam. They seem like a normal benefits company on the surface, but then turn around and deny all claims submitted to them, both large and small. They play games with providers and doing business with them is …
They were super helpful explaining our deductibles and costs. The lady was willing to go through each one of my kids bills and help me understand what was needed to be paid.
The Agent was very professional, very helpful and kind, I love the way that she helped me.
A representative was really professional and knowledgeable. I was satisfied with EMI health customer service representatives.
My doctor’s office said they could not get through to verify our insurance but I had no problem. The recording let me know there were several people ahead of me but offered a callback. The call came back to me in less than 15 minutes and …
We’ve had EMI through my husbands’ work with the local school district for years. I have never had a bad experience with them. They pay the doctors and hospital really quickly. When I do have to contact them, the reps are always very polite and professional.
Annie was very efficient in my request as well as friendly and fast.
I was on a call with a super nice lady, I forgot her name. I had a great experience throughout the call and was able to receive the help I needed. I am more than thankful for the great service.
EMI does my dental plan, very pleased with their call center customer service & website tools.
I had a great experience talking with Molly at EMI health. She helped me with all my billing questions and provided me with all the info I needed to move forward. Thanks, Molly!
Super opaque and shady. Several times I have called to get estimates of services and they won’t provide a straight answer. They have secret negotiated prices with their dentists and as a result I as the consumer have no I idea what I will be charged until after the fact.
Vi was amazing! Very polite and thorough when checking multiple claims for me. Provided all information I needed in a timely manner. I look forward to working with her again.
The insurance is really good, and the customer service representatives have been very nice.
The Customer Service representative that I spoke with was pleasant, professional and patient as I tried to get an understanding of past claims files. She meticulously researched each claim date to provide me with the information I sought.
I had ACL surgery on my knee and the damage was exstensive and I had to have a meniscectomy as well. I have been in physical therapy trying to regain my mobility and have been making progress, it has just been slow. I was told that EMI has …
I signed up through the marketplace. Worst insurance ever. Lousy customer service, weak network of below average dental providers, they don’t pay claims, and don’t follow through. They kept billing me premiums long after I cancelled the insurance. Nothing but headaches with this insurance company.
Virginia Harley, was very professional and very kind. Her voice made u feel very comfortable and so pleasure to talk to. She is the kind of person that you want on your team. Keep up the good work Virginia…👏👏👏 …
Customer service representative was able to help me with my claim questions as well as helping me with a web issue.
Lenox the customer service representative was fantastic and super helpful. He needs to be promoted to the Escalation department
double insured. only EMI health is Causing issues. refusing to pay anything at all!!!. do not get dental insurance from this company.
what a scam!!!
I spoke with Jacquelyn (?) I’m not sure how she spells it, but she needs a raise.
She was so professional but also so personal. …
The low cost plan costs me 500 a month but they don’t cover anything until I pay 6000$ in the deductible. Not even a primary care doctor.
Apparently covering newborn care does not include the mandatory visit from a pediatrician you have to have before you can leave the hospital with your newborn. Typical insurance company taking advantage of every opportunity to take your money!
We paid out our full out of pocket and still were charged by the hospital. They can’t figure it out because their records are terrible. It’s very clear to us what we have and have not paid. They don’t have a clue so they just have the hospital continue charge us again:
No respectable dentist takes EMI, so if you want decent care, you have to pay.
Horrible health insurance that’s essentially being forced on me by my company. They offer no coverage for pretty rudimentary and common drugs, forcing me to take drugs with very harsh side effects. Easily the worst insurance company I have ever worked with.
The agent was very professional and willing to help. I would say it is Very good customer service.
They answered my questions. They did not have immediate results for all my inquiries, but the customer service representative worked as efficiently as possible.
The man I worked with over the phone at EMI Health was extremely helpful to me today. He answered mental health benefit questions, orthodontic questions, general coverage questions, and out of state in-network coverage in a very friendly tone of voice, with patience, and with confidence. It was a very pleasant and informative call.
I would give 0 stars if I could. I have been paying for their dental insurance since Oct. 2021. They refused to cover a bill for $900 for an emergency crown I had done in June 2022 claiming they have a 12-month waiting period on major …
I had a very short wait time to speak with a representative, and then Isaac was very knowledgeable and proactive in answering my questions and getting me the information I was after. Thank you for the help!
It’s been a week trying to pay my bill online it was so frustrating that it’s really giving me a very hard time logging in to pay!!! It’s always says incorrect username password and all Evn asking social security number, email verified that I am a membet but still cant get to pay online to their online portal website grrrt
The representative I spoke with was very patient and kind and explained everything clearly and in detail. She was amazing.
Marsha had great customer service skills and provided me with the information I needed very quickly. She was very kind and friendly.
Worst dental benefits I have ever had. I actively work with my employer to drop them like a hot rock. My childrens dentist has already dropped them from because they are so difficult to work with. EMI’s ‘benefits’ amount to zip for us. …
The worst insurance on earth. My husband and I had emi for us and our kids. Worst decision ever. We tried canceling and they kept charging us. Stuff wasn’t covered they said would be. We screwed ourselves over and now we are in debt over …
Christy Castillo helped to resubmit a dental claim that was being rejected as out of network. She researched the dentist and found they were in network. The claim was corrected as in network. …
Do not use EMI, they are horrible. I had dental work done on my child, who is covered under the insurance and later was told that EMI would not pay the couple thousands. EMI later made an exception to approve and pay and then later decided …
Lisa in enrollment was excellent. Very helpful when we were actually leaving EMI only because we needed more comprehensive dental coverage for our needs being older. I would highly recommend them— esp Lisa Benzley as the enrollment supervisor for Amy problems. She’s great and so kind!!!!
I worked with Lexi as my call representative. She was so helpful and knowledgeable! The professionalism was through the roof. World class customer service. If every person I called was as thorough and informative as Lexi, we may experience world peace!
Ask for Chandler in claims. He is courteous, professional, and kind. He is also easy to work with. Lisa is another favorite in claims! We love the team at EMI- They hire the right kind of people to work with providers. Thank you and great job! Amanda- Owner, Star Kids Pediatric Home Health
My customer service agent was wonderful! She gave me important information that no one had ever given before, and walked me through my plan, even helping explain my new HSA, and how it will work with my current EMI plan. She was patient, …