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34 N Main St, Prattsburgh, NY 14873
They are by far the best internet for the best price and I live in a rural area where internet is hard to find for good speed and pricing. We can run two Xboxes, and multiple phones without any glitching- and that is using they’re most …
Great internet
Constantly glitches.
not too bad
Very nice people.
Very friendly and helpful
Fiber speeds are out of this world!
Hard working and knowledgeable staff!
Love how fast it is. It’s awesome
Started service then price i said no
Great Service, and fast internet!!!
Great service! No complaints
Great customer service.
Never have a problem with our internet.
Awsome customer service!
Always kind, courteous, and helpful
Faster wifi…great service and value
Great internet and TV providers
Works great and a lot cheaper than anyone else
Can’t beat the fiber to the home. Leaves spectrum and greenlight in the dust
Can’t provide services to my apt complex even tho our place is marked in the area that they provide for.
Super rude customer service. You will never get my business again that’s for sure.
Really good service and very reliable
Fantastic customer service. Keep up the great work!
Need to offer online security
They are unable to deliver a reliable internet connection, and technical support is really poor.
channels keep going out daily… they don’t offer small discount for this but yet I can pay over 100 for Internet and cable
Wish you had service where I am moving. Your service is seriously the best.
Great internet service and speed. Never have an issue. Great pricing
Great speedy internet! I have only had 1 month with no issues.
There service is terrible
The people who work there will lie to you repeatedly and are very unprofessional. They shouldn’t even get one star for there service but it requires at one star .
Great Cable with the best service I have ever experienced in a company.
Can’t seem to keep internet access available to my business in Prattsburgh where it’s headquarters are. Also can’t get a service technician in a timely fashion to keep me going.
Always there to help if there is an issue. Have used them now for 4 years and never had an issue that they weren’t right there to help with. Thank you!
Great communication, prices are way better than spectrum, timely service instation.
no issues at all…over 100mb download speed also..definitely best internet in the PY area
Great customer service, great services and fair prices. So glad to be rid of Time Warner and frontier.
Always very helpful and very nice no matter the time of day or night.
Good company, people are friendly. Great customer service
Excellent customer service! Thank you Sue for your assistance.
It’s really disappointing service. There is no technical support. They only have ppl to answer phone and not assist with any technical problem that you may have. The only reason I am still using their service is because my apartment does not allow other service providers.
Calls are always answered by PEOPLE. And the people are pleasant,well informed and extremely helpful.
Great internet service and great customer service with “Jane”! Thank you!
very good internet provider . no scams and very helpful costumer supporter thtas on call 24/7
I was looking for pricing and potentially signing up but the Very poor customer service turned me away! Rather pay a little more and get appreciated . Good bye Empire
Fast internet, good pricing and great customer service!
Sue was very helpful with my payment concerns .
Thank you for your assistance.
Very good service spoke with Jane very helpful .
New service and so far it is working great and the customer service has been amazing.
I was excited to try this service as it just became available in my area. Then they started right off by asking me for my SSN over the phone. That was the end of that. Terrible policy!
Best quality Wi-Fi service out there for way less. We love them.
Tuesday- router goes out.
Wednesday- called Empire. Said they would have a tech out the next day. …
Service is ok sometimes we have glitches with picture breaking up and freezing!My biggest complaint is every time the bill comes the price seems to change latest increase was blamed on major networks raising there prices total increase this time 10.00 seems it’s something different every time!!!!
Thank you Sue. You walked me through how to get my home phone working again. I appreciate your patience. Thanks again
My parents have had empire for some time about 2 years, I’m a teenager who likes to game and can honestly say that they promise high speed internet but do not give it daily I experience terrible connection constant lag and all while two …
This company is completely garbage ive called 9 times in the last 3 days because my WiFi is out and they said they have a guy come look at it no one showed up so I called again and they said I’m so sorry we will have a guy come.out I …
Very pleased with the product and the service. Great company with which to work. Highly recommended.
Every time the electricity is interrupted, every box in the house has to be manually re-booted., sometimes more than once. If you have a tangle of wires like we do, not fun. Info button sucks; only gives one line of info, no …
Frequent Random Disconnects. Called a few times, sent a tech out. Still having issues a month later. It’s wide area problem, Im not the only one having this issue. I have been keeping a log and will request credit. Road Runner isn’t as fast, but doesn’t disconnect like this….
We’ve had internet for a year with no issues, getting tv in a few weeks customer service is great,and great price have no issues paying bill online very easy so far very happy with service
Awesome customer service. Highly recommend.
Worse than TWC drops connection every 10 minutes don’t be like me and think just because it’s fiber optic it much be better no it’s garbage canceling my service
WiFi is wonderful when it works. I’m on hold right now, calling for the oh . . 5th time to complain that the WiFi drops out. Sad thing is, is that sometimes I don’t notice it on my cell phone at home and then my cell data gets hammered! Service has been to my house three times already. I’m about ready to go back to Road Runner.
Great customer service with reliable internet.
Great service, installer arrived on time! Internet best we’ve had and at 2/3 cost$$
Switching to Empire Access was one of the best things I have ever done! Great customer service too!
The technician who installed my new service, Patrick, was excellent! He was very friendly, efficient, & patient while explaining how to use the new features to me!
I thought fiber optic was suppose to be better and faster. Worst service I’ve ever had. Internet cuts out and TV’s glitches and disconnects daily. Been like that since I’ve signed up. Contract or not, I’m canceling service.
I have empire access for three years now. The tv is always loosing signal and my bill keeps going up. I am about to changeover to spectrum because they keep sending me promotional prices of $89. For two years with no contract. Im paying $160.for basic cable internet and phone and I don’t even need a phone. I have my cellphone.
I’ve been with Empire for over two years now. In that time I have had, at the most, a few hours of service interruption. Maybe I’m the exception to the rule. However, thus far my experience in the Big Flats, NY region has not been sub-par by any stretch.
Horrible! I’ve experienced nothing but trouble since I got it! The price for WiFi and cable that you can’t use 95% of the time is just ridiculous, and they charge more than Spectrum for special movie packages! Shotty service. Not impressed.
scheduled install from 8:30 to 12:30. I finally called at 1 to see what was going on. They got back to me at 3 and said probably around 4:30. Scheduled a month in advance since i needed to drive 6 hours to meet them for install. It meant …
I have found Empire to have excellent service and the price was far less than Spectrum. High speed internet works very well. I also have cable and telephone service. No complaints!
I am a new customer with Empire and had a very good experience with the account representative who spoke with me. We are looking forward to a continued good experience with Empire.
Bad customer service they say open 24/7 but what that really means is you can call 24/7 and talk to someone who can’t do anything, I’ve had my internet go out for the 3rd time in the last 6 months for more then 24 hours this is completely …
Their Dsl is horrible! I have had them for about a year and a half and it hasn’t worked right since then. Dsl is very slow(sometimes non existent) and disconnects a lot. I have had the technicians out several times. The one guy just blamed …
Sue did an excellent job assisting me with what i needed
Can not get my email. In less than a year they have changed their mail program twice. Now I have to inform all of my contacts of a new email. They lied about receiving current emails during the migration. Not only have i not recieved …
Empire is run by incompetence. I couldn’t even get them to tell me if they serve my area. I waited for a call back that never came. I went to Dish instead. They know how to treat people. Good riddance to cable.
You can’t do anything with the Internet from roughly 1pm-8pm without the Internet just cutting out and not loading. The cable is not high definition for most channels, such as AMC. …
The WiFi started off great with a great price, then a month later they raised the price per month and the WiFi is to the point where I can’t even play my PlayStation without either lagging out of any game I play or not being able to play it …
Customer service is nothing short of atrocious. They said that they would have Fiber delivered to our house 8 months ago. Still no fiber and the date on which it is to be delivered is continuously pushed back.
The touted fast WiFi buffers and it shouldn’t have to with streaming. Also when I added Tier 1 TV to my internet I constantly had difficulty switching back to my streaming from the channels. When I followed the instructions both from the …
Get the fastest internet, not only in town, but in Upstate NY. Used to be on their DSL plan which was less than stellar, now since switching to their Fiber network everything’s been super fast! Downtime is a thing of the past. Their gigabit …
Very unhappy with the internet service. We currently are only able to get DSL and have asked for fiber to be ran up to our area, but they won’t do it. Internet is very slow and cuts out alot. Also paying the same price for DSL as people pay for fiber.
Absolutely the worst! We have been dealing with slow speeds for a while and had to shut off and turn Wi-Fi router several times. Router was replaced last week and wires were fixed in box and now the service is worse than ever! My download …
Empire worked great in the beginning but now after a year an my second router because speed keeps going down to 40mps when I’m suppose to have a 100. Being a gamer I rely on the speed but this is just getting frustrating. An when I called …
Installers were very efficient and friendly. I am fussy keeping my light carpet clean (I have a dirt cellar). They put on booties to keep it clean. The only channels I miss from my previous provider is the Smithsonian and the BYU channel. I would like to see them in your lineup. Everything else is great.
Seems like they just gave up trying. They were gonna make me wait two months for internet and even that wasn’t guaranteed… Like what?! The very first person I talked to I could already tell I didn’t want their service. Sounded like they …
The fiber optic internet through Empire Access has been excellent. No issues with service, great speeds, and a very reasonable price. No idea where some of these negative reviews are coming from. Highly recommended.
I will remove this review when my service is consistantly fixed. This company has great staff, but their product is unreliable and goes in and out constantly i do not reccomend their product to anyone at this time. I have been trying for 2 …
Empire Access has been an amazing internet provider here in Horseheads, NY. I trusted my business with them and now my home. The install, service, and data connection could not be better.
I’ve had service in Batavia since it was available, one of the first. Blows away Spectrum or any other service around here. I had an issue with speed once and it was resolved with in a few hours. My router was replaced and all was well. …
Great service and a live person when you call 😉
Not Happy, The internet keeps dropping out. This is very frustrating. When calling empacc to complain the person on the other end is very pleasant. The service people in general try to be helpful. BUT they are unable to fix my problem. We …
Worked painlessly right out of the box and the speedtest.org results were outstanding and matched real time use. A++. Spectrum should be VERY worried and lower their outrageous prices for mediocre service.
I highly recommend this service. It blows away the competition! Super fast fiber optics provides double the speed downloads (of the rainbow folks) and virtually no waiting while it buffers video. Real nice folks at the office. Great wifi coverage for the entire home. Empire is by far the superior service provider available! Thank You.
We are SO pleased with Empire Access! We have had EXCELLENT customer and technical support… and in a very timely manner. We learned that our Wi-Fi connection wasn’t what it should be. We were given an education as to why – that was …
Had Empire for almost a year in Elmira Heights – no problems at all. Bought a new house in Corning and switched service for all utilities. Empire was the ONLY one that was seamless. Empire rep was cheerful and empowered to help. Other …
EDITED: Price is low and internet is fast. I had a billing issue after canceling our service after we sold our home, but they did a great job correcting the issue. Awesome internet and great customer service. Would recommend.
Was very glad to have an alternative to Time Warner Cable in my area, and for about six months the service was amazing. …
I worked with both Ryan and Anthony to get my service up and they were both absolutely fantastic. We use them at our business location and they’re 10x better than the other guy around here. (Binghamton) Highly recommend!
The time to get internet set up took time but I blame Covid and 2020. The installer was professional and helpful. The service is better than Spectrum. The call backs from the reps are pretty quick too. Overall, a nice find on the Ontario County website. I’d be pulling my hair with Spectrum, who’s internet dropped throughout the day!
I am pleased with my experience with Empire. The installer who came to my home today was very professional. He took the time to install the exterior wires with care, hiding them in the siding with precision. He respected my home which is …
Had fiber run to my house in May 2019. The installer, Alex, was prompt, courteous, and did a great job. Alex ran speed tests before leaving and the results exceeded my expectations. Service has been phenomenal ever since, no issues.
Internet barely ever works. When you call support over any issues it depends who you get if they can help. They will tell you to reach out to your sales rep and when you do she doesn’t respond. You only get response from her until you sign. …
Hands down the best internet we’ve ever had in any location we have lived. Having lived in multiple states across the country, we have experienced quite a variety of service providers. Empire is amazing for their connection and speed. We’ve …
Have had this for 3 months.
When first installed we had a bad storm that knocked out the internet.Called at 11pm, got a real person.It was fixed super fast the next morning. Works perfectly ever since! So glad I switched!!
Called twice once to set up service and once to change date both representatives I spoke with took time to answer questions in a professional, friendly courteous manner. Contractor that arrived (on the earlier side of quoted time frame) …
I cannot say enough good about the fiber optic service and benefits of Empire providing high speed internet access to our rural area. The staff who installed the wiring in our house were courteous, careful, and took into consideration the …
Fiber is where it’s at! Empire has yet to let us down and the importance of that today in our WFH and Remote Learning environment. Great service and great provider. So glad to be out from the Dish that didn’t worked when it rained?
Been a customer for over 18 months and am satisfied. Internet is reliable, fast and excellent but TV price kept creeping up so I discontinued it. Local technician is terrific. Empire seems always available by phone. I recommend Empire over other telecoms.
Always quick efficient service and answers to my questions. When you call you t a lk to a local human!!!!
Have been a customer for years. Very happy with the performance of the network, and there is limited downtime. Just had a downed cable, called Empire and they had the cable fixed and our internet back up and running smooth in about an …
Great customer service which is lacking at spectrum. I hghly recommend Empire to anyone seeking great service at a great price.
We recently moved to Corning from out-of-state. Empire came highly recommended and now we know why. Our call to the customer service rep was a few months ago. She kept our information and provided her direct line so we could sign up just …
I called to investigate services and spoke with Tia who was so very helpful. She offered information and guidance as well as asking great questions to determine my service needs. She researched issues for which there were no immediately …
My internet service in Prattsburgh is very fast and almost never goes out. Installers are friendly and knowledgeable. My bill hasn’t gone up in years!
Not only have we been SUPER HAPPY with our internet and cables services through Empire Access….now, We are also extremely happy with their customer service!!! Yesterday there was a very bad thunderstorm that knocked down a tree, but with …
I’m a software engineer and work from a home office so reliability and speed is essential in order to stay on top of all my work and client meetings. Empire has incredible speeds and the reliability in my area has been amazing!! I was paying 4-5 times the price for a much slower connection I would highly recommend Empire!
Friendly, Fast installation and so far I’m very happy with my high-speed internet from Empire. Customer Service is also very friendly and easy to contact. Tom P my technician was prompt, courteous, and helpful during the entire …
I am so happy with Empire Access’s service! Having fiber has really improved the quality of my Internet and has made my streaming and virtual meeting experiences much faster and better. I would highly recommend Empire Access not only …
Your service this fantastic. Customer service is wonderful, thank you Sue for your assistance today. It is so refreshing to talk to an individual instead of having to type in prompts to get anyone on the line. I recommend Empire to everyone I know.
Gig fiber, phone with included domestic long distance at outstanding price. Great installer and customer service.
We switched to Empire Access almost 3 years ago for our business and personal phone, wireless and television services. We are extremely satisfied and happy we made the change. Everyone we have worked with from sales, installation, office …
Their internet is by far the best. Very polite employees that are helpful and knowledgeable. Thank you.
Jane Andreason has provided me with TOP NOTCH customer service & support! She is so friendly and helpful and a pleasure to deal with! Empire Access is the best, blowing Spectrum out of the water!!
Today I had empire internet installed in my home in Lodi, N.Y. by Alyssa, and I cannot say enough about the customer service. She was prompt, professional and made the whole experience really exceptional. I’ve had a rough few days and she …
Just called about my bill and Shannon was very kind and very knowledgeable. We love Empire and love the hometown business and all they do for our community.
We’ve had empire for 3 months now. It has gone off an entirety of 3 minutes 2 times. Have never had to restart the modem, unplug everything out of frustration or repeatedly turned on and off my phones WiFi trying to get a better connection. So much better than what we used to have, and it’s less expensive. 10/10
We switched over to Empire Access from Cable. What a tremendous improvement! Very consistent, no outages and much faster. I was very pleased with the installation and onboarding process as well. The installers in Endwell NY, Tony, and Ken, …
Ill update or delete this if and when this gets fixed….i got internet a week ago. No issues. Installed quickly. Runs great. Much faster than Spectrum when it comes to gaming. Today i got home and it was out. Neighbor has it and had no …
Very happy with the experience we have had with Empire’s internet speeds and customer service so far I’m so glad we switched when they became available in our area. I would highly recommend the switch from cable to Empire Access.
Solid internet but horrible customer service. Super disappointed with how Empire Access has handled this situation. Completely destroyed our Japanese Maple Tree on Monday morning by dropping a 30 foot ladder on it. The technician said he …
Had used empire before when I lived in corning and the service was good. But since moving to Watkins Glen it had been far below expectations. To start I canceled service at my old house and the lady on the phone said that she had canceled …
I LOVE this company. Straight forward communication, no heavy sales pitches or gimmicks. A real person answers the phone, and each of them have been friendly and knowledgeable. I have enjoyed their services for the past 5 years, no issues!
Everyone that I have spoken to on the phone has been very helpful and friendly. We love it!
Just got empire access a month ago. Experienced my first outage today, and Jane was super helpful and got a technician to call me right away. Amazing to finally have an internet service that takes pride in taking care of their customers!
Pixelating problems have been occurring for months now and although they’ve gotten better, they’re still persistent. Especially annoying during a football game.
I cannot thank Alyssa and Larry for all of their help. The two of them went above and beyond to fix an issue at my office. Alyssa came to the office several times to troubleshoot the issues. She is an angel Larry spent several hours on …
Our living room TV hasn’t been working for 2 days. I called 3 times and no one called back or was able to help me fix it. Just called again for 4th time and got Sue. She’s awesome! Told me to click this, then that, she did her part on her side and voila—TV is back working properly. Thanks Sue!
Empire is PHENOMONAL!!!! I have internet, TV and phone service for past couple years. In that time I have never been without service. Customer Service is excellent and very responsive in getting your issues taken care of. I would recommend them to anyone.
I’ve been using the service the past couple years. Just got my own account. I’ve always been impressed with the internet service, and the customer service. Reliable for sure. And the guys put shoe covers on! which goes a long way with me. Keep it up empire.
I was left a message about streaming access for my daughter. I called back and spoke with Shelby. She was so sweet and helpful!!! Thank you so much, Shelby!! 🥰 …
I wish this company cared about their customers, better yet, their potential customers. Asking one customer to pay $20,000 to run fiber just a mile further down the road when it could potentially gain them over 20 customers is selfish, rude …
Faith was extremely helpful on the phone line for customer care just now. I really love the internet apeeds, the availability of talking to actual people on the phone, and the prices!! I absolutely *love* empire access. We are moving in the …
Does anyone remember customer service of the 1950-1970’s? A live person answered the phone and spoke the language you did. Customers were treasured by the company. That’s how Empire Access treats you. Try calling Spectrum, Directv, …
I am a new customer. I find the customer service to be very responsive and the technicians to be knowledgeable and friendly.
Empire has been great the entire step of the way. I just called to pay our bill over the phone and spoke with Sue. She was incredibly helpful and efficient.
Empire access is the best cable, internet service that I have ever had, unlike spectrum who raises their rates all the time. With empire access you speak to a live agent immediately, not a prompt. They are open 24/7 and are hassle free. …
We have been Empire Access customers for around two years and have loved the fast internet and amazing customer service. Any time we’ve had a problem we’ve had technicians here on the same day to sort it out. Any time I’ve called, including …
I wanted to say that we have been customers of empire access off and on for the last five plus years. Today our cable and internet got turned off due to non-payment. We thought we were set up for automatic but we weren’t. My fiance is a …
I’m two months in now from switching from Spectrum to Empire and have never been happier. Bill is significantly lower, no random charges and I haven’t had a single outage since switching. When I was with Spectrum my internet would go out …
I’ve been a customer of Empire Access for over two years now and they are THE BEST ISP you could ever hope to be a customer of! Not once has my service gone down since connected. Sure couldn’t say that about spectrum (although spectrum …
Sue helped me tonight and she was so sweet! She was kind, patient, and helpful as she waited for my problem to be resolved. It was a great customer experience!
Top notch service from top to bottom.
I’ve had impeccable internet uptime over my 3ish years of using this service, and today, when wires were physically severed to my house; they were on site …
Had a conservation with Jane about how to record a program on streaming. She sent me a e-mail with instruction on how to do it. It was very easy to do. Thanks again!
Well started off good. Then we had a lot of buffering. We are in Canandaigua so we had to elect streaming tv. We have had them out several times even brought a new wireless router. Then was told our rokus were not up to date. Then we needed …
We were in need of assistance so I called and spoke with Heather who was totally Awesome! Thank you so much! She is an excellent customer service rep!
So Charles came to fix our problems (which I created btw) and he was awesome and …
I have had the pleasure of having Empire Access Internet service for a few years. Empire Access provides excellent, reliable and affordable internet service. Additionally, today I called Empire Access and spoke with Jane a customer service …
Empire Access. Our install date is not til later in August so I will give another review at that time. However so far the staff have been amazing on the phone that is so important. I wasn’t put on hold I spoke to a knowledgeable …
They are great. The service people are kind and considerate and very helpful. I talked with a representative named Sue and she did great. Our internet service has been exceptional since we upgraded to the fiber optic line. Thank you.
Would highly recommend using this company. Their service is fantastic. Internet is amazing. Very fairly priced and can actually talk to someone 24/7. Way better than spectrum for sure. Spoke to Michelle earlier she was very very …
Internet speed is fast but lags to much for to long , rather have 30 ping no lag ever than 0-10 ping with lots of lag spikes that last long. Spectrum is better for gaming
When it’s good, it’s great, but every so often my TV gets so pixelated that it’s unwatchable. I call Empire and they always treat me like I’m some old fogey (I’m in my 50s) who doesn’t understand technology. I know I’m paying for cable I …
Empire provides great high speed internet which they just increased at no extra cost! But perhaps their best attribute is their fabulous service department. They help with any problems, 24/7!
Fast internet and long-distance telephone for a fair price! Makes working from home while you’re in your house in the woods a breeze! Excellent customer service from the office help to the service technicians! Thank you.
The switch to Empire Access was well worth it. Customer service was wonderful and the technicians that setup our service did an excellent job. The setup went perfectly, and we have had no issues streaming tv and our Wi-Fi is excellent. So far everything has been great.
I can’t say enough good things about the service provided. I have had two service issues in six years, one weather related. That’s it, just 2. Supported all our devices without a lag. Dependable, reliable, friendly, respectful and …
I have had empire access internet service for almost 3 years.
During that time, my service has been exemplary, not once has it ever gone out. …