About Empire Management Group, Inc. Empire Management Group is a refreshingly different community management company that offers real solutions to real problems in all types of communities. Since 1993, EMG has been helping communities get rid of inefficient community management.
| Friday | 9AM to 3PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
770 Almond St, Clermont, FL 34711
(Translated by Google) They were concerned at all times to provide me with the information I needed in the language that I needed, very kind and professional …
(Translated by Google) It is so bad, but so bad, that there are no words to criticize or explain the entire extensive mess of this HOA. …
(Translated by Google) I have sent an application 4 times to make changes in my backyard and they return it to me because it lacks information, but the application they have does not mention the missing information, they do not have …
(Translated by Google) Good attention, I’m new to a community where they manage the association, we’ll see how it goes. …
They mishandle the cases and do not answer to multiple requests for communication. Highly amateurish in doing the roadwork
James was extremely patient, understanding, helped and RESOLVED a problem I was having turning in an architectural submission. I’m so happy I received him on the line when I called. This has been my one and only interaction with our HOA and I’m very pleased.
James was very helpful and speedy when I had questions. Highly recommend!
0 Star
Useless company.
Worst Management experience ever..
Unproductive. Crippled. They. don’t. do. a. thing!! Zero.
New management is trying. Getting better ! 😀 …
Now is the new Magnt Company but horrible, no one respond by phone just the machine.
There is no one to answer the phone and when you leave a message no one calls you back.
Terrible management. JAIME MENDOZA (HOA Manager) is the worst. Unprofessional!!! Don’t care about anything.
Lousy service no one ever replies weather email nor phone calls worst ever company….The majority of the star postings are negative as you can see for yourselves.
Justina was very knowledgeable
I am very impressed on how quickly responsive and attentive the staff members of Empire Managment Group were to all of my questions. You guys are awesome!
This is the people in changes of our HOA payment in our Neighborhood
Great service, great online acces to our payment history and paying process is super smoth.
Poor HOA company. Inconsistent enforcement of rules. No documentation of things they say aren’t right. Will be selling home to get away from this HOA
Absolutely terrible. Extremely difficult to reach and not helpful days later when you do reach them. I’m not an inconvenience, I’m the CUSTOMER. If you are considering Empire to manage your HOA, PLEASE look elsewhere.
Horrible management group and even worse customer service to include the owner of this organization Mike Miller. Should you have any issues or oppose anything as a homeowner they will not only be unprofessional and rude, not attending to issues but they also seem to enjoy lying and harassing people.
Justina was an amazing help. Thank you
This company does a horrible job! Never hire them! Formerly World of Homes, They had so many complaints. They changed their name. Continually harassed home owners and do not take care of the common areas. Horrible.
Theee worst HOA company I’ve ever had. They do nothing but steal community moneys with there outrageous budgets and false claims. Do not give them anymore business.
If I could give no stars I would. They will address concerns. They will not call you back. I personally think they are a scam, and not really a property management company.
Justina Urello was a great help. Thank you!
Terrible management, I live in Williams Preserves in Davenport, this manager doesn’t care about anything only the money you pay them. When I decide to move to a gated community with HOA I expect to live in a good community, I been here for …
Charged our community $10,000 for Christmas lights and it looks like a max of $300 might have been spent. Also, the H.O.A. would charge the community assessment fees and when i would call to get more information on the fees and fiture …
One star is to much for this unprofessional management company. Never answer emails, very confrontational and get nothing done. Since they took over our community it has been nothing but down hill. We finally got rid of them but the damage has already been done.
Joke of an HOA. You literally have to drive there to get answers as leaving a voicemail usually doesn’t get a return phone call and it’s 50/50 with emails. The neighborhood I live is loaded with houses that have violations that continue to never be fixed.
Empire management has been a great experience for me as a new homeowner in an HOA. Our manager Belinda was very informative on all my questions and she responded quickly. Thank you so much!
Absolutely no benefit to the consumer. Literally pointless and take no accountability. Shocked how they even have one star. I’ve had HOA’s in the past, this is the WORST ONE EVER. Payments used to be quarterly, and now they are monthly …
Justina was helpful resolving my compliance matter.
I can’t explain enough how much I appreciate this business specifically Harry Patel. I always pay my rent and I care for his home, every time I’ve had an issue, which is very few times,He gets right on the issue immediately. No questions …
absolutely terrible customer service. they don’t pay attention and they don’t help. they ignore everything and make you think you’re wrong even when you’re right. we are unfortunately stuck with this association since we just bought our house.
Thank you Sufeeya for helping me with my pool key!
Justina was very helpful with our compliance matter
I have had to endure this HOA for over 15 years, first as World of Homes and now as this new incarnation. I understand that the management of HOAs is a difficult thing, however, this company does not care about the residents in the …
Never give me a response, after that they answer I called them nobody answer ??? So far bad experience and had read the others review I ‘m afraid.
Website glitches and they penalize residents for inability to pay when they make it so they’re not reachable. I have called multiple times, left voicemails, and they’re unresponsive and send bills without explanation. I’m going to file a …
Worst HOA company I have ever worked with. In less than a year the fees have gone up $20 a month and the community has not improved only made worse. The budget increases make no sense since the community has not been fully built. They …
Very helpful and informative staff. Issue resolved quickly. Would recommend.
All the previous one star reviews say it all!
We will be selling our home just to get away from Empire. We would love to stay in our community, but we are not living in a place that threatens the community …
I’ve had multiple companies and this one has been the best by far!
A neighbor trespassed on my yard and damaged property in doing so. I reached out to the HOA community as I think it was done so from someone working on their fencing. And after a month, I have finally received an email saying it’s not HOA’s …
Worst management company ever in my opinion. They like to change and make up rules on the fly. Oh yeah, nothing like having one of your employees go on the site and give them 5 stars. That’s the only way they’ll ever get 5 stars.
Incompetent and unethical. They are sending me letters threatening to levy fines and liens against my house for replacing a broken door in a color they didn’t like. Won’t tell what color to replace it with even though I’ve asked multiple …
If no star was an option that’s what I’ll give them!! It took almost 2 months for my pool to be approved and now I’ve sent 6 times by email an application for my fence to be approved and they keep telling me to re-send documents which I …
A friend of ours let us use their condo for vacation. Unfortunately we misplaced the keys at the pool. We went to the empire management group office to see if anyone turned in the keys. We spoke with Justine and she texted a few people and …
Why can’t I give 0 stars I am an owner and this poor excuse for a management company could care less. 2 Years with a roof leak and still no repair. Broken fences, potholes, and broken sprinklers. Are there kickbacks to the board that allow such incompetence?
The word professional should be taken off this company’s voicemail. This sir Sal has 0 professionalism. He refused to help, answer the phone and hangs up if he feels like. I never leave reviews but it is important for me to share this …
This company is abysmal. Absolutely avoid having anything to do with this company if you can. Their communication is terrible and nobody there ever seems to know what is going on. I emailed them a question and their response had NOTHING …
Sufeeya was great! Took care of everything over the phone with no issues
I had to call after Empire was non responsive via email about getting a key to our community playground. Something that should have been simple resulted in 2 rude encounters with reps. One who acted like I had secret insider info when I …
Totally unrealistic expectations for a middle class community. The homeowners in my community do the best they can with what they have and what time is afforded them. Some people work. Others are elderly on fixed incomes. There are a few …
Sufeeya Hanif did a wonderful job finding a home that suits me and my family
This is the worst home owner management group I have EVER experienced. They fine you for something every other week. The low rating for this company is accurate. No one is happy with their services.
I’ve messaged them and my wife has called them about a concern in our neighborhood. No response from anyone as of today. This is Friday it was Monday when we reached out I believe.
This company does not respond to emails or phone calls. I can’t believe how much money I pay in HOA fees to get no response. It is truly a very unprofessionally run business. I only clicked one star because that was the smallest amount I …
Sufeeya assisted me with my pool card today, I appreciated her kindness.
Sufeeya was a pleasure to deal with. Extremely helpful and informative over the phone!
I have not had a ton of experience with Empire as I just moved into the community however I will say that my recent experience with Alyssa (ARC) was great. Not only did she return my initial call in a timely manner she followed up with me …
They ignore simple requests and play favorites. They take weeks to respond to emails, but only the ones they choose to respond to. I’ve been waiting over a month for a request for white marble chips in my garden and they are holding up my …
Thanks for the great help and service from sufeeya hanif today I must say she is doing a great job thank you miss hanif
i came into the office and sufeeya helped me out she was very pleasant and professional
I’ve been using Empire for years and have always been happy with the customer service provided
Justina Urello is awesome, very helpful and super friendly and knowledgeable with the rules and regulations of our HOA
Justina is a wonderful asset for Empire Management Group! Justina is extremely knowledgeable and very helpful.
Thank you to Justina for assisting me with my violation issue in such a prompt manner, and getting me in contact with the correct manager.
These people are really something else, in a total negative, disrespectful way. I was denied through their HOA management group because I had a COSGINOR. People with bad credit need co-signers!! I met all the required background checks, …
This company is HORRIBLE. The people who work there are unreliable. I have expressed my concerns about things that were happening on the property. I’ve emailed several times and when my emails were not being responded to I began calling. I …
Sufeeya helped me with my questions and addressed all of my concerns. She went above and beyond to make sure I was taken care of.
Horrible. Just horrible. I am in property management and I would never ever suggest this company to ANYONE. I share with anyone I can not to go with Empire Management Group. All I can say is the negative reviews are very very true.
I just got an email that triggered me to write this review. Empire’s email says they will be closed on Monday in observation of Juneteenth. …
You write to them by mail and they do not respond, you call and they do not respond, it is a very expensive HOA for the little attention, especially when you pay more for the office than for the service.
Sufeeya was the best! She helped me with my pool keys when I lost them!! 10/10 recommend!!!
Sufeeya assisted me over the phone and explained my HOA dues. She was very clear and precise and I appreciate her patience.
Just made general inquiries with Ms. Hanif- she is very sweet & professional. Looking forward to the information requested & possibly working with this company, especially if everyone there involved is as hospitable as Ms. Hanif
I want to give a thank you to Justina for being so professional and informative. She definitely makes a good asset to Empire. 😊 …
It was a pleasure working with Sufeeya Hanif. She went above and beyond to help me with all my concerns. What I liked about her is that she was very patient and kind. Thankyou for everything!
Never responds to emails or phone calls but has no problem giving you violations for no reason. Simply picking up the phone or responding to an email three weeks ago would be nice since you told us we can’t call for security reasons.
Bad customer service. They are useless and unreliable. They dont help at all and they dont care about any situation, explanation, that someone could be going through. Hard to get in contact with them and when you finally get a hold of …
Be aware of this company , the money that home owners pay we don’t see it in our community, only rules . They give a camera to anyone to come and take pics of “ violations” that are ridiculous. Only to fine you and get more money out of you ! Vote them out as soon as your neighborhood can .
Very disappointed one of the members of the HOA who was cruising the neighborhood decided to park in front of my driveway and block me in. He was asked move and told me he would move when he was done in a minute it was also A-line of cars …
Customer service was amazingly prompt. A question I usually would wait weeks for got answered by email immediately. Refreshing!
After moving in my home in just a weeks time, I reached out to the HOA management company. I had not received my pool key card at closing and they were right on it to get that to me. …
My experience with Empire Management Group was great. I spoke with Sufeeya over the phone she was nice and provided me with clear information. Thank you for your help I appreciate it! ❤️
Sufeeya has been more than exceptional in helping me understand why I pay dues and how they help with our community, she’s very professional and friendly! Couldn’t ask for better!
I miss Vanessa DeAngelis as our community manager and her assistant Justina Urello her dynamite right hand person. Justina was on top of things and I’m sure an asset to Vanessa. …
Exceptional customer service. I spoke with Sufeeya yesterday and she helped me with my key for the playground in our community. Now my kid can enjoy the slides again thank you Sufeeya for assisting us !!
I had a simple question about screening in my porch and Sufeeya was very helpful and kind. She explained what forms I would need to fill out and how the process worked, she also suggested I verify all contractors and make sure they are all properly licensed and insured.
We own several rental homes and have to regularly communicate with the HOA. They are always quick to respond and have always been very helpful and understanding! We communicate frequently with Justina Urello who is always extremely helpful and knowledgeable!
I had the pleasure of speaking with Sufeeya over the phone today, she is exceptional at her job. She assisted me with all of my questions over the phone and was very helpful! Excellent customer service.
Such a disgusting HOA.
The property manager is the worst. Absolutely good for nothing. Just know how to deliver a speech. My 5 yr old could do a better job than what the people do in …
I don’t normally do this, but Sufeeya was wonderful. She responded right away with exactly the information I needed. We are responsible to send out over 20,000 payments for Jan 1, 2023. Any delay when requesting information really adds up! So I appreciated her prompt accurate response.
Sufeeya was very helpful with walking me through the process to add a fence to my property. She sent me all the documents I needed and explained them to me. She took the time to answer my questions throughout the process as well. She kept me updated every step of the way! Truly appreciated her help.
I appreciate Justina from empirehoa. I tried reaching out to the office in the pass with no avail, I am not sure how I got a hold of her since it’s been two years now, but she is awesome and responds immediately. Any questions and concerns …
Been waiting since August for them to approve my fence. Tried emailing and calling but no answer from anyone. I had to go in person to get a responses from them and all they say is “ARC has not made a decision….” Apparently they only meet …
When Empire first took fully responsibility over our neighborhood. It was great knowing that they were going to make a change. Then I attended a meeting and they made a decision in sending the owners for the colors chosen for our houses! I …