EnerBank USA is a highly specialized, national consumer lender that helps strategic business partners and independent home improvement contractors increase sales.
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
| Thursday | 7AM to 5PM |
| Friday | 7AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
1245 E Brickyard Rd Ste 600, Salt Lake City, UT 84106
Set up was very easy with the online banker
So far experience has been good. The process to get the loan was easy, they followed up extending the approval when the project got delayed due to COVID without me having to call them, and they followed up to make sure work was complete. The contractor wasn’t great to work with however I would definitely use EnerBank again.
Very helpful and informative throughout the process.
I would give zero stars if possible. This loan company works with fraudulent contractors and has no legitimate system to vet them. They will believe the contractor over the client’s proof in any dispute. Do not work with this loan company.
HORRIBLE experience for OVER one month! We had a young lady take our FIRST attempt at our loan application. We spelled out ALL names phonetically and there were still GROSS errors on the application we were to sign. It took MULTIPLE …
The lending process was excellent. Talking to the customer service people was a thorough, professional, and easy experience. I do have a concern with the website as the information about my loan is limited. I sent a payment 3 days ago, …
Made financing painless and they handled all the of paperwork
Was very easy to get the loan. They also were very careful to assure the loan was in fact myself getting the loan. Was super stress free! Thank you EnerBank USA!
It was a pleasure working with EnerBank. They are helpful and genuinely care about their customers. They followed up with us throughout the process and never released money without first checking with us.
The paperwork process was quick and easy to follow. Having to refile forms d/t time running out was stressful, but the process was seamless. We finally had our windows installed after applying last November. The 48-months same as cash deal is the best part!
I love the zero percent financing for 60 months. Can’t get any better than that.
The communication was great with Ease of applying, quick turnaround, and polite service reps. Including quick response time. Highly Rated loan process.
Our experience with EnerBank has been great so far. The application process was straightforward, quick, and easy. They offer multiple financing options. Our documents were delivered the same day after the project was completed. I highly recommend them.
So far everyone has been very pleasant and they seem to appreciate the customer. They seem to be very concerned about how they are doing and if they have provided great service. They called and asked a couple of questions concerning the …
My contractor was unbelievably impressive. Workmanship was impeccable and the unbelievable part was the loan wasn’t signed off until the job was done to our satisfaction… never been there before. All parts above and beyond exemplary. Would do this again any time the need arises.
Avoid this company completely. Do not use them at all.
1. They do not show your full account balance online. You can’t see your past …
This process was more difficult than refinancing a mortgage. After months of back and forth… being told “you are good for the full amount” 2 hard inquiries on my credit report by them drops my score so now all of a sudden “we can only do …
Very helpful and professional and got the job done
I was a very simple process to obtain funds for a home remodeling project
I would HIGHLY recommend EnerBank due to professionalism, timely contact, and exceptional customer service. I like the option of having a dashboard to view the contract and pay bill online. I received a good deal and rate for financing.
Excellent communication and easy to work with. Highly recommend.
The whole transaction for doing my home improvement project was extremely easy and financing it through enerbank was introduced to me by the contractor. A few clicks on an agreement via the internet and the job began in a couple of days. Super easy, well explained and more than convenient especially in these times.
I use a bill paying via my bank. Over the holidays, the post offices got backed up they couldn’t wait to charge me a late fee even though the check had been cashed and taken out of my way before it was late. It dated by the post office as …
There was some confusion on my part about signing paperwork. I didn’t realize it had to be signed twice until I got a call from the payee after the job completion. The online signing was very easy and convenient though. Very pleased with the different repayment options also. The application process was smooth and quick as well.
no issues and all communications with bank have been good.
This company is above the average lender. The process has been simple and straightforward.
This is such a scam. Don’t believe all the reviews on google. Look them up with the BBB first. My average credit score is 720. I have good debt to income ratio and a perfect record. A contractor suggested them so when I called and got …
Thanks for working with me had to change the kind of loan i got through a plumbing company in my area , they changed the amount i needed to get the job done. no problem, easy to set up payment to make from my bank to Enerbank, didn’t even need any paper work all online . great !
Great security with your account and customer service was friendly
Great company with reasonable rates and easy approval process . I would definitely recommend. Update …. I had to come back and take away 2 stars . The online payment portal is horrible. There is no way to see your …
Nice Experience all done by phone. Approval was quick and the contract is straightforward and easy to understand. Just do not miss the end date for payment in full. Interest charges for top tire customers are off the chart. No pre-payment penalty.
Your agent provided excellent information and patiently listened to our frustrations with the vendor. She provided a contact number of the vendor and assured that if the vendor does not resolve the issue EnerBank will intervene. We appreciate her help very much.
Other than this survey – everything was great
The time to remodel the kitchen and dining room was here and my funds were getting low so after meeting with my final contractor they offered a payment option that worked for me, time to pay off debt with no interest. …
I really appreciated the fact that the payment didn’t start until the job connected to this loan was completed and satisfactory. This was a pleasant surprise. I felt like you were looking out for my best interest. Thank you!
Quick and easy process. (yes it is easy when my credit score in well into the 800’s). On the application date it was 826 (or 828). But they were easy to work with.
I was pleased with the interaction between myself and your company in financing my home improvement project.
Grateful for the quick loan approval, but can I be honest? What kind of company has a website that doesn’t show the balance you own anywhere on the entire account? I log in to enerbankpayments and absolutely no balance anywhere to be found. …
You made it very easy to set up financing for my insulation project through USA.
It is easy to get a loan but you can only view your overall loan balance by submitting a request on the website or calling their customer service number. That is a very scummy practice with no reasonable justification besides making it harder to pay off the debt.
When my furnace died, I had no idea how I was going to pay for a new one. EnerBank was there when I needed it. There was no problem with using their website, it shows how much you owe, what you paid so far, and allows management of your …
Enerbank treated me like a person. Went the extra mile in reviewing my credit worthiness to discover my salary was much more! As a result, I was able to buy a much needed heater and air conditioner for my home.
It was the fastest loan process. Vary poor after getting my loan I have called and the numbers are no good. Also on line payments you can’t pay more then the loan so freaking sad. I wouldn’t use this company at all again.
Very fast and simple to apply! Overall took me less than 5 mins to fill out and find out approval for. Terms are more than fair and would definitely use again for future home project loans.
Super easy and fast approval with all questions answered.
Enerbank has excellent service! I definitely recommend them to others!
without hesitation I would recommend EnerBank to family and friends. They are exceptional.
Very appreciative thank you for your services.
Very affordable plan no interest for the first year if you pay entire balance off.
EnerBank worked with my contractor and with me to finance my roof. As the bid changed, they made it very easy for me modify the loan. I was grateful that this part of the process was easy -as it was major job on the house and stressful. They made the financing the easy part.
Enerbank got us the loan and made the process relatively painless! They make it easy making payments, too.
Very easy application process. Also, VERY friendly and efficient Customer Service Representatives.
Very easy and customer service rep was very informative.
Great customer service and support when in need of help or any questions answered
We were easily approved for our loan to cover the replacement of our HVAC system. The representative was friendly, efficient and swift. The information that has been received since the loan was approved has been easy to understand and follow. All in all a great experience.
If you are in need of a loan or financial assistance do not use Ener Bank. The financial institution/bank is the absolute worst place to even attempt to get any assistance. The employees prefer to speak over their customers. I’ve called …
My loan was so easy to set up & even easier to release funds once the remodeling was done.
This went from 2 stars to 1 star after I talked to the second person. Poor customer service. Waited on hold for a total 45 minutes. The first guy that picked up, barely audible, speaking in a very low voice. It wasn’t a bad connection. I …
The people that I dealt with were very professional and courteous
Easy to use, make payments, and track history.
I was very pleased with the quality of service and exceptional attention I received from EnerBank for my hot water tank installation. They are great to work with you. I’m very pleased.
So fast and easy. Love the 0 interest option
I had never heard of EnerBank until we put a water treatment system in our home. Offering 48 month at zero interest was a major factor in choosing them.
I’m thankful that EnerBank was there to help me with my project!
Wonderful experience from start to finish. The process was simple, the people we dealt with were kind and courteous and professional, and we are so very happy to have quickly and easily secures the funds to get the new shower we needed at a super-affordable interest rate. Highly recommend!
Fast, easy, and INTEREST FREE!!……….
Wonderful to deal with! Love that the loan is no interest as long as it’s paid back in one year!! Very easy to set up my account with them!!
Contacted them about offering to finance to our customers. Sales rap changed the terms of the agreement twice then send the paperwork that did not match anything discussed on the phone. Very unprofessional will not do business with them.
Deceptive. Definitely not looking out for the consumer. Be careful what you sign.
Great experience – love the 0% 12 month financing option!
VERY PLEASED AND GRATEFUL, absolute professionalism from the onset to finish. Lee was the first person to come to my home and gave a thorough inspection of my issues, I explained to him I have had several others to come out, so now I …
EnerBank made application & approval for a loan incredibly EASY !!! The application process took only minutes, and enabled us to replace our antiquated Air Conditioning with a totally NEW System. Your phone representatives were courteous …
I made a mistake similar to others. I was sold a solar system and was told the interest would be the low fixed interest rate. I decided to help pay the loan off quicker. I would more than double the payment. The problem is identifying what …
I used EnerBank for a small $5,000, 12-months same-as-cash financing company on a home project. They were referred directly by the contractor. What I didn’t know when I agreed to use them was how difficult it would be to find out about the …
They need to update their website so customers can see their balance. Not all customers want to wait for a statement to be mailed.
We went into financial hardship back in 2018 and entered a debt consolidation program and informed Enerbank about this on several occasions and attempted to negotiate some type of settlement with them. They were not willing to work with us …
my wife and i are both very happy with the way the bank took care of us. they were very professional and fast with both the approval and the paperwork. and it was nice to have them call and check up on how good the contractor was
Wouldn’t allow me to give no stars. This bank gave the construction company that i used an extra 6 months to prolong my project, then when i asked for more time to be put on my loan… all i got was No!
Great customer service! We received a quick response at each stage: – At the origination of the loan request for purchase from Windows Doors and More. – Once the project was complete we received information via USPS – Received a follow-up by phone to ensure we were satisfied with WD&M
This was the easiest over the phone loan approval I have ever done. I will definitely let others know that working with USA Insulation and EnerBank was the best I could ask for.
EnerBank was very easy to deal with. We had some problems with paperwork on our end and they were very understanding and helped us with the process. They even checked to make sure our project was completed by our contractor to our expectations. Thank you for all your help !!!!!
Process was quick, efficient and professional. I was pleased with the outcome.
This is the second time I have been able to finance a home improvement project through EnerBank. I am again impressed by the process. Your associates were efficient and reliable in getting the paperwork ready and to us. They were helpful and made the process nearly stress free. We appreciate all of their work and assistance.
To get a loan at EnerBank is the best choice for your projects at the time you need it. Thank you EnerBank!
Terrible! Was entered in to business with Enerbank when I selected a 1 year same a cash option with a company doing my window replacements. The window company was excellent, but Enerbank has been a nightmare. …
The process was so easy and customer service was great.
Everything was just great and the service top notch. Customer seervice is exceptional.
Getting a loan approved was very quick. One phone call and got the answer while on the line
I used EnerBank for a small loan, 12-months same-as-cash financing company on a home improvement project. They were referred directly by the contractor. What I didn’t know when I agreed to use them was how difficult it would be to find out …
Friendly, easy process to get an unsecured home improvement loan thru EnerBank
Very nice people, very informative and always friendly. Definitely recommend.
To get a loan at EnerBank is the best choice for your projects at the time you need it. Thank you Enerbank!
Easy process to set up my account for my HVAC purchase
Loan approval was fast and easy. I enjoyed being able to approve budgeted amount and pay contractor via tex message.
As a lender, you are fine. You should have another customer care call to verify if all the work has been completed. If the the work has not been completed, then call company as to when it will be completed. I say this, because all items are installed, but not completed
Very quick service and courteous. Getting a loan was super fast and easy.
The portal is hot garbage. Overall horrible experience. Customer service leaves you feeling like you’ve just drank a large gulp of exipired milk. I’d rather eat my own socks than deal with Enerbank again.
Estimate time was 20 minutes, but ended up to wait 45 minutes to reached someone on the phone.
EnerBank has made it very easy to secure a loan for home improvements
Whole process was easy. Person on the phone was very friendly. He explained the entire process and how it would work.
Would like to pay electronically but can’t locate an option to set up payments.
The loan was easy to apply for and approval was fast. The new kitchen we had installed looks great.
The process was easy and the financing rate is reasonable. I’ve already recommended the bank to a neighbor.
Worst customer service rep ever. I sent in a request for payoff with the authorization from our client. I called and spoke to a TOBIN who was completely rude. I advised that this was a rush and if i could please speak to his supervisor and …
They helped me out when I needed to get some work done on my house. I would recommend them to anybody!
Very smooth experience. I appreciate the ease of the application and payment process.
So far so good. Only bad thing is the wait time on the phone to talk to them.
Ener Bank USA was able to help us with our personal loan to have our roof replaced. Couldn’t of done it without them. Thank you for what you do! Appreciate you and what you do
Absolute worst. If you call, you have to stay on hold at least 30 minutes. There is no app to navigate account information, only make payments. Payoff sent on the account 2 weeks ago and has been cashed, but not posted on the account yet!? …
It was a very easy process, and all the representative were hopeful and professional. The house turned out so beautiful.
Overall was thankful for the last min home repair loan, but unfortunately you can not pay in advance without it getting dinged. I paid $ 1,000 towards my loan during Covid. (In case I wasn’t able to work) Me trying to pay my $89.00 …
While the application process was fast and easy for my “12 month same as cash” loan, the instructions regarding the payment schedule weren’t very clear. The paperwork I received made it sound like I had to make 2 payments, 1 prior to 6 …
Monthly statements are concise and easy to read. Funds available are easily and quickly transferred.
I have never had a worst experience in my life. I called today to pay off my loan amount in full. It was in my husbands name who is currently on orders with the national guard and unreachable and will be for a while. When I called I had all …
Great communication and easy set up of the loan we needed for a fence.
Nice to deal with, simple processes, convenient for home improvement loans!
I understand that the statements for this particular loan can be confusing. If you do the 12 months same as cash balance it does not matter what the principal balance says, it’s all in the same as cash balance. I noticed that most of my …
The website is useless. You cannot find your account balances. They say the service offers 12 months no interest but they take out interest from each monthly payments. I have waited on the phone for an hour trying to reach customer …
The process of working with Enerbank was very smooth and seamless. Would recommend for your borrowing needs.
One of the easiest credit applications ever. Hassle free and Bam..DONE! Very reasonable rates as well.
Doesn’t get much easier than EnerBank to get a home improvement loan. Can’t beat the rates either.
The entire evolution was simple and was completed with no problems. Look forward to doing business in the future when I have another project that needs to be done.
Enerbank has done a good job at keeping us informed and following through with all loan related matters.
Very easy to apply. Request results given immediately. Easy to work with.
NO. DO NOT USE! Scam. Lies. Good luck trying to get a hold of someone, knowing your balance, or what they did with your previous payment.
The job was recently completed. I appreciate the loan. Not much interaction yet with Enerbank.
very easy to get a loan so long as you are working with one of their contractors.
Do recommend to anyone that need a quick loan. Easy to apply and everyone is very professional.
Comment
EnerBank is a great loan company. They always communicate with us. The staff is always polite and knowledgeable.
Great experience thus far. Very accommodating, zero hassles and seem to genuinely care.
getting the financing was easy and uncomplicated. I need the rest of my windows and doors finished and I hope I can continue business with you.
These people are the most rude people I have ever encountered. Especially the Pam (I don’t give last name) person. I’ve been a customer since 2016 and have never dealt with such rudeness.
I have dealt with EnerBank for a few years now, and they have always been a good resource to conduct business with.
The process was easy, the representatives were knowledgeable and friendly. Highly recommended!
Fast service. Great options!
I used for home improvement on a second home to put on the market. Ez payment.
Fast and efficient thanks very much EnerBank you came through for my family when we needed you most!!! Thanks again.
Everyone was fast and efficient and had answers to all our questions. Very pleased with your service
Very easy to work with – great customer service – one hiccup but taken care of immediately!
Highly recommend this company. I was very pleased with how great my bathroom makeover was and will be getting another bathroom done in the future.
I am happy this company is in business. They are awesome!
If we can be of more service,
So far not a problem at all. Appreciate the opportunity Real nice customer service.
The most horrible online payment system. I have been trying for dayyyys to pay and they have changed me a late fee. I have been on the phone 3 days in a row waiting a longgggg time only to get disconnected.
EnerBank is great. When I called them they always was helpful. Their employees are friendly and giving great service.
Fast, efficient service. Knowledgeable phone support personnel.
My encounters with EnerBank have been polite and helpful staff. The set up for payments online was easy.
Very easy to work with and always have more than 1 option available to you
Enerbank contacts have been professional and helpful throughout the loan process. We would definitely use them again.
I’ve talked with EnerBank employees a couple of times regarding my 0% interest loan for my insulation project with Budget Exteriors and they have always been helpful and personable and they answered all of my questions.
Last year my contractor crawl space ninja did work at my Delaware home their lending bank was enerbank we took a loan out with them at 14percent interest we have paying for almost about a year and haven’t paid anything towards the loan I …
I was very impressed with the quality of customer service this company provided with during my application process I will definitely recommend this company Thanks again
Tangier
The online application was a simple process and a decision was made within minutes. I highly recommend Enerbank for your next project.
I am really happy to see my basement finish thanks to EnerBank, it is a easy process and answer in mutes for approval, everything is electronic soo happy hopefully will do it again for another project
Easy to work with and great customer service. I appreciate the quickness of the application process. Thank you
Quick approval. The staff is friendly and with a calm voice. We appreciate that they called to check if the garage door has been installed.
THANK YOU ENERBANK FOR TAKING CARE OF MY ROOFING NEEDS. WITHOUT YOU, I WOULD NOT HAVE BEEN ABLE TO GET A NEW ROOF OR HOMEOWNERS INSURANCE. THANK YOU. YOU MADE THE PROCESS SO EASY FOR ME. YOUR REPRESENTATIVES ASSISTED ME QUICKLY AND EFFICIENTLY. GOD BLESS YOU ENERBANK USA!
Ener bank made the process easy. After work was completed by contractor, I received a call to make sure the work was completed to my satisfaction.
Very easy to get qualified and to set up payments online. Customer service rep. was also pretty friendly. Thanks.
The qualifications process was super easy. After that they followed up to see if the project was completed. I definitely recommend 👌 EnerBank USA …
My experience has been satisfactory, expedited quickly and professionally. I recommended EnerBank to others.
Not sure yet just how I like this company/svc so my review is a bit premature. Just started with them via an installation of a heat pump system via BGE/Constellation Energy. The payment information is a tad bit ‘unclear to me’ as of this …
The only thing that I was displeased about was I did not get notifications that in a text message or email that the money was released to my contractor. But I got the bill before I was notified of release of funds.
The service we needed to be done on our home worked with Ener Bank! Horrible! If I could give negative 10 stars I would! Nothing works out, many times customer service does not even know what you are talking about or they tell you that …
EnerBank was easy to work with and helped make my remodeling easier with deferred payment.
It was easy doing business with you. The people that I spoke with were kind and professional.
EnerBank makes Loan payment seems easy!
Very supportive and interactive through different media platforms. This helps me to keep abreast with changes on my account!
I was surprised at how easy the application was! Lots of communication and immediate statements. No hidden fees, easy pay set up.
I appreciate the one year interest free but I would not recommend you to anyone who couldn’t pay it off in a year. The 19% interest rate is Extreme.
1. Too much incompetence to even list.
3. Then add 28 minute wait time on my SECOND call. This second call occurred after.. …
Very easy process to apply and get the loan to pay for installing new windows. I had some technical difficulty accessing/creating an account on the website but the persons I dealt with were very helpful and efficient. I would recommend EnerBank.
Great company willing to work with you. Very approachable. They make you feel comfortable.
My experience was a good one, some how i believe a higher power was in control in helping me.Thank you so much EnerBank ☺️👍 …
They are very fast and efficient and guide you trough the whole loan process but very hard to get on the phone.
Very easy to use and quick approval process. Will look at them again for next home improvement project
Very smooth experience overall. We needed to finance an AC system and the application process was quick and easy. After the project was done, Enerbank called to check in. Within a few weeks we had paid off our same as cash loan and they …
It was very easy getting financing for my roofing project and the loan terms were excellent.
I’m pleased with the streamlined and efficient process surrounding the loan process. I also appreciate the time allowed for repayment without interest.
Great overall experience and as advertised by the contractor. I’ve been a lender for 16 years, own my own company. and have lots of finance avenues. This product fit best! Great communication, no surprises once the loan docs came, and the rep was uber responsive. Keep it up!
Very nice people to work with and very easy to set up loan to repair my roof. Thank you very much.
I’m still in the construction phase but very good experience so far and appreciate being able to pay off early with no interest.
I am happy that I discovered your service and appreciate the fact that it gave me peace of mind and confidence to tackle my projects.
EnerBank has been very thorough with us from application to completion of our project. Everyone has been positive, friendly, and a great help!
The process was easy and quick. I also like the terms and how they have the process to pay contractors convenient and easy.
When I asked what the interest rate was they said it was 6.99 % which is a great rate but if they told me it accrued daily I would have not opened the account, You should inform your new customers of this before they open a account with EnerBank.
Excellent service upon set up of loan. Very knowledgeable staff answered all our questions politely and professionally.
From start to finish, with Evergreen doing the install to EnerBank finishing..it was very easy. They took great care of us.
On Sept 29, by mistake, I made an overpayment of $ 1,605.24 to Ennerbank. Today is Oct. 21 and despite several calls, nobody can tell me if and when I am going to be refunded. Every time I call they give me a different answer. Last four digits of my account are 5033 and my name is Alejandro Russell.
This company does not offer electronic loan statements. You can’t even view your loan balance electronically. The only online option you have with your loan is to auto-pay.
This is the first bank I have ever had that you could not make a payment over the phone unless it was business hours. …
I recieved 2 text msgs asking to approve payment and after replying to both as directed, I recieved a notice saying I did not reply so it was approved automatically. Almost seemed like the communications were spam.
Professional and courteous help as we applied for the loan. Process went smooth and fast. Great experience. Thank You!
Easy to work with and mobile site easy to set up & use to make payments. Also customer service checked to see if I was happy with my fence install
New customer so i have no history to rate you. For ease of getting the loan you are a 10. As far as service , time will tell.
Very easy process, great customer service support and very professional through the entire process. I would definitely recommend.
EnerBank is the best…y’all are very professional and caring, I will recommend y’all to my family and friends, everything was done very quickly, I was happy to get what I needed done. Thank y’all so much.. …
great cooperation with contractor included.
Following hail damage cooperation between bank, contractor and homeowner worked well, did not even think it existed like this. Thank you.
Be very careful with Enerbank as they do everything possible to hope you do not pay on time so they can charge you accrued interest. I was set up on 12 month 0% interest loan program so if my loan is paid off BEFORE twelve months. I do not …
If you love calling and sitting on hold for hours and MAYBE get to talk to someone or MAYBE get disconnected, this is the place for you. Clear your schedule and give them a call.
Spoke to two of the rudest most unhelpful customer service representatives ever. I just wanted a loan payoff letter and had routing numbers and payoff dates. They refused to look beyond my account to figure out why they weren’t showing the payment.
Quick and simple solution to our credit needs when building a fence around the yard. When we had questions, customer service was friendly and professional in helping to address out needs.
I received a quick no hassle response to my loan request. Everyone I communicated with during and after the process was very helpful and friendly.
Quality First gave us a good recommendation for you bank. The process to apply was very quick and easy, and the rep that helped me was very courteous and helpful throughout.
STAY AWAY from EnerBank! They do not provide you copies of loan documents once approved so if you can’t remember specific, important info regarding your loan, good luck. Their website fails to give you account/loan information and if you …
I appreciated that I was contacted to ask about my experience with the contractor I borrowed the money to have work done. I think it is good to check up on the reputation of the work/professionals you financially support
Enerbank is the bank that financed my window replacement, and I am thrilled to have an 18-month, 0% loan. It takes a little off the financial strain of taking out such a large loan. All representatives of Enerbank with whom I’ve spoken have …
The representative for this company was very patient and polite. Made sure that I understood my contract.
Absolutely the worst bank I’ve ever had the misfortune to become involved with. They have a website that will take your money but you can’t get any information about your load. I tried to get my loan balance and it’s not available on the …
Great customers service, the process was easy and fast. Was able to get my project going because of them. Thank you so much EnerBank for making it possible.
I gave a rating of 8 because I haven’t yet tried to repay my total loan amount within the one year limit, as I understand it. I read all your documentation looking for some loop hole, but could not find one. It seems as if as long as I …
Customer Service was very friendly and helpful. They contacted us when there was an issue with the contractor so we would know what was going on. We appreciated their efficiency!
so easy to use and was approved in under 5 minutes. money was sent to contractor within 2 days
I’ve basically communicated with the contractor and haven’t needed to interact with EnerBank but a couple of times. Each time the bank personnel were very responsive. 😊 …
They made securing our home improvement projects with easy financing through our contractor. The rates are very reasonable. They also called to inquire about the contractor’s work and if we were satisfied . A nice touch.
Love the ability to get a loan to replace HVAC and pay it off in 12 months with no interest. Thanks for your service!
Horrible customer service. I paid off my acct balance with this company after being with them for nearly 3 years. Called multiple times. Be prepared to hold forever until you finally give up. I simply wanted them to confirm they received my …
Ener Bank made the process very easy and fast. Their representatives were very courteous on the phone. They were recommended by my contractor whom they paid promptly. …
Doing business with EnerBankUSA was an easy process. Once my project was completed, they called to make sure I was happy with the work and confirmed the amount to be borrowed. Good customer service at the start of my loan. I expect the …
Service is easy to use. It took me like 10 minutes to apply for a loan. I was able to use the loan money that day to pay for a new well. Representatives were friendly and called to make sure that the work was done to my satisfaction which …
Easy to understand, customer service very pleasant & knows their stuff! My payments are a bit high so thats the only negative comment I have.
My husband and I are very pleased with EnerBank they were there when we needed a Home improvement loan. They processor Aron less than 48 hours. Thank you
Other than scaring me, I have no complaints with EnerbBank. That mistake was computer generated I am sure, but it was extremely disconcerting! Otherwise, I have enjoyed doing business with Enerbank,
The process was very quick and easy! Making payment to our contractor could not have been any easier.
I retain a loan with this company for windows to be financed. My loan payment was due even though the work wasn’t finished and was delayed for over six months. …
very pleasant to talk and work with, all transaction is smooth and clear. Highly recommended if you need a loan.
We had no issues with using EnerBank for our home improvement loan and would be willing to recommend to our family and friends. Staff is very professional and eager to answer all our questions.
If you like paying late payment fees us this company. They will not post on time payments. Bank will say is was received by these people on the 14th but but they don’t post it for another week or so and then charge you a late fee. DO NOT USE THEM.
Easy to deal with , no hassle & friendly & open to any questions I had while speaking to a live person on the phone ! Not some dumb computer , back and fourth tag game. A real person to talk explain & reason with .
Had to update my review. I use this bank to help pay for my windows update. We make about $200 extra payment each month but for some reason the bank does not update this on our credit report and the amount just stays stagnant for months. …
This is our first experience with setting up an account and making a payment online. It was much easier than we expected. Thank you for a confirmation number for our payment. We appreciated that.
Homeownership sometimes comes with some unwelcome surprises, like plumbing and sewage emergencies that cannot wait until convenient. Enerbank makes the process of paying for expensive home projects like these easy. The terms are agreeable, …
AVOID THIS COMPANY.
Only use EnerBank if you want to ruin your credit score then have them tell you …
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I had a whole new HVAC system installed 6/30/22. The original loan was very quick and handled by the HVAC company over the phone so it was hassle-free. I just had to electronically sign docs and received a $20,000 loan amount to be used by …
Called twice during the original approval process. Both times i was able to speak with someone quickly and my questions were accurately answered. That doesn’t happen very often in todays computer automated world. I greatly appreciate that!
Anytime I call I’m on hold for over 30 minutes. One time I held for 25 minutes and the system just hung up on me. The daily interest rate is crazy and if you are trying to pay it off it’s like pulling teeth to speak with someone. I also was …
Very quick approval online, easy to apply. Kept informed of progress. Asked by a human, not a computer, if I would like to disburse the funds for my HVAC installation.
They financed my emergency need and for that I am thankful, but I wish their interest free terms were just a little longer. 12 months no interest is good, but really who can make an over $400 a month payment for 12 months to avoid …
Easy applcation process and quick decision. Funds were approved and dispersed without a hitch. Would use again and recommend to anyone looking for construction/home repair financial help.
The application process is quick & easy. Immediate approval. We like the 6 month, no interest plan. You can either make 6 equal payments or one lump sum.
This is a convenient method to finance my home renovations. The process from the point of application up to approval was simple. Any questions that I had regarding the loan were answered clearly by Ener bank USA customer service.representatives.
Very easy process from application to funding the project. They stayed on top of the issue we had getting our product as well. We will definitely recommend and use them again!
My loan was approved in 15 seconds. They called me to authorize the release of the check to my roofer. Very easy! Just wish they would let me know how I go about paying the loan payments and when I need to start. I don’t like surprises!
Terrible service. We recently bought a home and had the solar panels transferred to us. At first, we received all the necessary paperwork from Enerbank, but after moving in they refused the transfer even after we sent them the assumption …
If I could give negative stars I would, but I can’t. This company is horrible to deal with. They don’t send out monthly statements via email or mail, then they send you collections. They can’t even balance their accounting process very …
This is not the first time I borrowed money from this Bank. It’s so easy to deal with and if you ever have any concerns or questions there’s always someone there. If you leave a message that respond within 24 hours if not the same day. Recommend anyone to use it.
This lender was communicative and even called to check on the work we had done on the house. I’ve never experienced that before. It was easy to set up auto-pay and there’s no fee for early pay off, which is awesome. I highly recommend them.
Everything went smoothly for this “loan” through Enerbank. The process was beyond super easy. Well today I got my credit report as I get it monthly. My credit score had dropped almost 50 points. I called and spoke with representatives. The …
Easy website. Breaks down all details and let’s you pay as you can for 12 months SAC. Love it! I’m happy I’m all paid off within one month of my loan. Working all the extra overtime in contract work so glad there’s easy flexible repayment terms and no prepayment terms. 5 star lender.
The process of applying for the loan was very easy. The only negative issue I ran into is that the general language around the 1 year loan doesn’t explain how it works. If there are monthly payments, what the interest rate is after 1 year, …
Working with EnerBank was probably the easiest financial institution I’ve ever had. The process was easy, no stress. EnerBank communicated very well when it was time to pay my contractor, if I wasn’t happy, they weren’t happy. Even though …
Setting up the account was painless. The terms of the agreement are very good. It enabled me to proceed with ordering some doors and windows and scheduling a home remodel without having to put down a sizeable deposit 3-4 months before the …