Engineered Protection Systems, Inc. was founded in Grand Rapids, Michigan in 1955. What began as a modest, local operation with a handful of … See more
Originally marked lower, however, EPS went ahead and corrected the issue. Which was greatly appreciated. Five stars for working with customers to fix mistakes.
EPS installed our home security system in 2012. The installation went well, the operation has met all expectations, and, most importantly, our EPS Security Consultant Barbara Thompson has been a “10”! Thank you Barbara and all of EPS.
Just when you thought customer service was gone for good…I spoke with Laura, a separate customer service representative, who was courteous and helpful. Not only did she answer all of my questions, but she gave me real solutions. Thank you Laura for your assistance and making sure my family and home are secure.
DO NOT GET THIS COMPANY FOR YOUR SECURITY SYSTEM! They will lie to you and never assist you when you a have a problem without charging you. If you sign a contract with this company, good luck. A 3 year contract turns into a lifetime …
Drew and the rest of the team were great to work with. From the planning to the execution it all seemed seamless. Better, they were patient with us as a new business and the changes that came with construction and time schedules. They continue to be responsive to ongoing needs. Cheers to a great team!
Every holiday that I’m scheduled to be open, EPS locks my doors and I can’t get into my own business. Customer service is not available and it’s very very frustrating.
I used EPS at a business for a number of years. When I moved locations and no longer needed their service, the cancellation process was quick and very easy. EPS is a great company to do business with.
I would not trust my family to anyone else! The installers were absolutely SPOTLESS!! The support is amazing. I would never have the same company that screws up my cable bill every month secure my family. You would not believe how pleased I am with EPS! You get what you pay for people!
From sales to install, these guys were great. System is easy to use and provides a nice sense of security whether out grocery shopping or out of town on vacation. Lots of choices out there when it comes to home security systems – very happy with our decision to go with EPS Security!
I bought a business that had video tech tronics install a system in years ago. EPS bought them out so when we wanted to update the system I tried to contact them. Four attempts over the course of two weeks with no response. I would not recommend this company.
Great service and efficient communication. The install crew 3 years ago was very conscientious and took attention to detail. The service schedule has prevented us from having any equipment problems.
We’ve never been happy with EPS and their monitoring practices. Originally when we signed our contract in 2014, we were each assigned a random 7 digit number we would need to provide in the event of a false alarm if we didn’t want the …
EPS and staff, specifically Laura Topp (sales) and technicians were amazing! They were helpful, professional, timely, affordable and very kind to work with! I’m thankful for my new home security system and the peace of mind that it gives!! Thank you, EPS!
My wife and I have been wanting a security system as our family continues to grow. We invested in an EPS home security system when one of our children were followed home by a stranger from their school bus and a day-time home break-in …
We’ve tried a few other systems. The national brands and DIY stuff. But we’ve never been happier with EPS. The local monitoring and customer service is hands down the best we’ve experienced. We didn’t have to wait long to get the system …
EPS was great from start to finish. The sales consultant worked with me to plan a system that would work in my home. The installation went pretty well and the gentlemen were very personable. I feel very confident in EPS helping to keep my family and home safe.
SO glad we are moved and done with EPS. Whenever THEY need to update their equipment, it involves a longer contract. We sold the home, moved out, yet their equipment remains, and they charged a hefty fee at the end, claiming that they …
EPS was great to work with. The sales team answered all of my questions, and the installers were not only super friendly but also efficient. They finished my install ahead of schedule. I got a follow up call, and was happy to receive …
Humble, helpful, friendly, knowledgeable, thoughtful, useful, timely- yes I may run out of words in talking about Laura Topp a sales person who works at EPS. She never came across as sales person she seemed to be happy working at my house …
We have been using EPS service for several years. Always very pleasant and helpful. Our sales rep Kerry is great! Had a couple alarm set offs while not at home and they took action and called us, luckily just the doors not shut tight! Thanks for your promptness.
All of the negative reviews are spot on with my experience. They are very deceitful and had me sign a contract for years when they told me it was just for the instal. Extremely unhappy with the service and customer service. The installers …
Worst security company ever!!!! I signed a contract, based on their advice, to get the install done. 4 months in and the system still doesn’t work. Sent a repair guy, he arrived early and I wasn’t home. He left 5 minutes before I …
Friendly and Honest people
Excellent Service
Good job….easy installation.
Scammers
Prompt, reliable, friendly – we feel safe and have peace of mind!
Why didn’t EPS work at Vandenberg Jewelers? When you cut the phone line..shouldn’t this trigger some kind of alert? Anyone?
Noah & Scott were super helpful and personable! Great service 🙂
Laura Topp is top notch! Explained everything about our system and is ALWAYS there when we have a question!
Originally marked lower, however, EPS went ahead and corrected the issue. Which was greatly appreciated. Five stars for working with customers to fix mistakes.
EPS installed our home security system in 2012. The installation went well, the operation has met all expectations, and, most importantly, our EPS Security Consultant Barbara Thompson has been a “10”! Thank you Barbara and all of EPS.
Just when you thought customer service was gone for good…I spoke with Laura, a separate customer service representative, who was courteous and helpful. Not only did she answer all of my questions, but she gave me real solutions. Thank you Laura for your assistance and making sure my family and home are secure.
DO NOT GET THIS COMPANY FOR YOUR SECURITY SYSTEM! They will lie to you and never assist you when you a have a problem without charging you. If you sign a contract with this company, good luck. A 3 year contract turns into a lifetime …
I like the 24/7 service when needed. Great customer service.
Drew and the rest of the team were great to work with. From the planning to the execution it all seemed seamless. Better, they were patient with us as a new business and the changes that came with construction and time schedules. They continue to be responsive to ongoing needs. Cheers to a great team!
Every holiday that I’m scheduled to be open, EPS locks my doors and I can’t get into my own business. Customer service is not available and it’s very very frustrating.
I used EPS at a business for a number of years. When I moved locations and no longer needed their service, the cancellation process was quick and very easy. EPS is a great company to do business with.
I would not trust my family to anyone else! The installers were absolutely SPOTLESS!! The support is amazing. I would never have the same company that screws up my cable bill every month secure my family. You would not believe how pleased I am with EPS! You get what you pay for people!
From sales to install, these guys were great. System is easy to use and provides a nice sense of security whether out grocery shopping or out of town on vacation. Lots of choices out there when it comes to home security systems – very happy with our decision to go with EPS Security!
I bought a business that had video tech tronics install a system in years ago. EPS bought them out so when we wanted to update the system I tried to contact them. Four attempts over the course of two weeks with no response. I would not recommend this company.
Bruce is such a fantastic tech. He helped walk me through how to use my cameras and had an amazing work ethic. He was very pleasant to work with.
Great service and efficient communication. The install crew 3 years ago was very conscientious and took attention to detail. The service schedule has prevented us from having any equipment problems.
We’ve never been happy with EPS and their monitoring practices. Originally when we signed our contract in 2014, we were each assigned a random 7 digit number we would need to provide in the event of a false alarm if we didn’t want the …
EPS and staff, specifically Laura Topp (sales) and technicians were amazing! They were helpful, professional, timely, affordable and very kind to work with! I’m thankful for my new home security system and the peace of mind that it gives!! Thank you, EPS!
EPS is a great security partner….
We worked with EPS to develop a Z-Wave automated solution for our home, …
My wife and I have been wanting a security system as our family continues to grow. We invested in an EPS home security system when one of our children were followed home by a stranger from their school bus and a day-time home break-in …
We’ve tried a few other systems. The national brands and DIY stuff. But we’ve never been happier with EPS. The local monitoring and customer service is hands down the best we’ve experienced. We didn’t have to wait long to get the system …
We couldn’t be happier with our experience with EPS team! A few highlights…
Sales rep was very professional and didn’t push anything more than what we …
EPS was great from start to finish. The sales consultant worked with me to plan a system that would work in my home. The installation went pretty well and the gentlemen were very personable. I feel very confident in EPS helping to keep my family and home safe.
SO glad we are moved and done with EPS. Whenever THEY need to update their equipment, it involves a longer contract. We sold the home, moved out, yet their equipment remains, and they charged a hefty fee at the end, claiming that they …
EPS was great to work with. The sales team answered all of my questions, and the installers were not only super friendly but also efficient. They finished my install ahead of schedule. I got a follow up call, and was happy to receive …
Humble, helpful, friendly, knowledgeable, thoughtful, useful, timely- yes I may run out of words in talking about Laura Topp a sales person who works at EPS. She never came across as sales person she seemed to be happy working at my house …
We have been using EPS service for several years. Always very pleasant and helpful. Our sales rep Kerry is great! Had a couple alarm set offs while not at home and they took action and called us, luckily just the doors not shut tight! Thanks for your promptness.
All of the negative reviews are spot on with my experience. They are very deceitful and had me sign a contract for years when they told me it was just for the instal. Extremely unhappy with the service and customer service. The installers …
Worst security company ever!!!! I signed a contract, based on their advice, to get the install done. 4 months in and the system still doesn’t work. Sent a repair guy, he arrived early and I wasn’t home. He left 5 minutes before I …