We understand that gathering up the courage to face your hearing loss can be tough, which is why our Hearing Care Professionals are trained to quickly and thoroughly evaluate your hearing needs.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
4775 Hamilton Wolfe Rd, San Antonio, TX 78229
(Translated by Google) Excellent
(Original)
Excelent
I had an appointment at 9:40 am and we weren’t called into a room until 11:30 am (not seeing the doctor yet but just called to a back room to wait for a doctor). We didn’t leave that place until 12:30 pm. The waiting room was so packed …
Close to home
Best doctor
Great help.
Friendly
Great staff
Great service!
Good doctors
Excellent care.
Wonderful doctor.
Awesome staff
Great doctors!!!
Excellent doctors
Dr. Hale is the Best!!!!
Dr Brown is excellent
Very Nice Friendly Staff
Good service
Dr Brown is great.
Best ENT Doctors in San Antonio
The wait time is stupid long.
Very good doctors
Very good help with ailments.
Great office staff.
My son like his doctor.
My ear and throat doctor
Great doctor and staff
Yearly ear exam
Dr Ruiz is the best
The staff really cares about your health.
Good dr.
Great doctor and staff
Expect to wait more than an hour to see a doctor.
Just began working there..so far so good
A great place for all ENT services.
Very nice people here…helpful and seemed very efficient!
Nice staff and quick service.
Very efficient. Thank you.
Love the care. Excellent
This place is Awesome, great doctors
Really good my Doctor is great …
Wait was long to see doctor but much worth it.
Very friendly and profesional practice
Excellent Staff and Doctors too !
Dr Newman the best Hamilton Wolfe location
Long wait time but great attention by doctors and staff
Excellent Dr’s office!! Been visiting DR. Bertino for awhile!!
Great location but really snobby people and the doctor won’t return your calls
Wonderful staff and Dr. Bertino is a great ENT doctor.
MY APPOINTMENT WAS AT 8:30 AND THEY CALLED MORE THEN 8 PEOPLE IN.
EVEN PEOPLE THAT SHOWED UP AFTER ME WENT IN BEFORE ME.
ITS SUPER PACKED
Excellent
No Wi-Fi.
Great doctors. Dr Brown is a good one, and cool.
Very professional and thorough. Took good care of my wife
They have great Doctors.
Nice staff super awesome Dr. Quick friendly visits.
Dr Brown and staff are great very professional and in network for United healthcare
Dr GILBERT Riuz is a great doctor but the meds didn’t really help to much
If you have nothing better to do with your day but wait over an hour for your appointment then this is the place for you! Never again will I return to this place.
They took really good care of my Mom
Dr Fleming is an awesome Dr. He is my Daughter and my Dr. The staff was very helpful
I highly recommend the ENT clinic with Dr Gilbert M. Ruiz located at 4775 Hamilton Wolf Rd ste1.
The doctors are good and the staff is very helpful and polite but, be prepared to wait and wait and wait…
Great care by Dr. Devang Desai and Vanessa. Surgery and care was an overall Good experience!
Great doctors, very friendly staff willing to go above and beyond to help you.
I like the location, the free parking, very clean inside & out, the staff is friendly & Dr. Nathan Hales is the greatest
Love where they are located not far from home and our doctor is very knowledgeable at his work
Dr. Ruiz and his staff rock everyone was friendly and helpful. I will definitely recommend Dr. Ruiz to my Friends and Family.
I love the staff and Doctors, They work really, really well with my son who has Down Syndrome. Thank You.
Dr. Fleming is excellent. Staff was friendly and careful about the COVID situation.
Always a pleasant experience! The staff is friendly and Dr Ruiz is an Amazing Dr. !
Oops! I thought I was posting a review for a water softener company that recently serviced my home! My apologies for the mistaken post!
Great place to find out what is wrong with your throat, ear and nose. The doctors and nurses are very friendly and professional.
Good drs but a lot of attitude from office staff. Long wait appointment visit. I Don’t recommend this place.
Medicare and Senior Citizens patients – beware. Look elsewhere. Trust me on this. The treatment before, during and after was horrible. You are a number not a patient.
Came in 30 minutes early to fill out forms and wait. Or my turn.my spot was at 10:40. At 12:12 i am still waiting. Have not been seen by a nurse or a doctor.. Every client waiting is frustrated..
Dr. Brown is very attentive to his patients needs. Staff shows dedication.
Always a suuuper long wait, but Dr. Ruiz is one of the sweetest, most honest and comforting doctors ever.
What’s the point of a appointment time if your just going to be taken after any and all late patient. Who ever wants to come in and when you want to come in.
Your also not told they are running behind just left waiting. When you ask for a ETA it also can not be provided.
Took my dad to his appointment. Appointment was on time. Nurse was friendly & helpful. Doc Desai was friendly & efficient.
Dr. Ruiz is the best!! Listens and knows his business; an old school doctor that puts the dignity of the patient first.
Always received excellent treatment and service from Dr. Brown and his staff.
Worst staff handling of patients after consultation. Customer service is trash. You get hung up nobody answers only voice messages and if someone comes over phone they argue with patients
Insurance information given when I made the appointment completed on line forms, when I got to the office I had to answer the same questions on an a computer (what is the point of filling out the forms in advance) I waited for an hour, was …
Dr. Newman was friendly, informative, and a pleasure to see! All the staff were very nice and personable. Highly recommend Dr. Newman & his team.
Very little wait time! Was an emergency visit for n ear infection. Called on Monday was seen Tuesday! Dr and staff were friendly and knowledgeable!
I tried to get an appointment and thought I had called the ENT clinic I had been to in the past. The receptionist was very rude when she couldn’t find me in the system, as I had obviously made a mistake in calling the wrong clinic. Needless to say I will not be making an appointment here.
Fast friendly attention to patients.
Sign in right inside the door,go back to your car if they are busy and they will call. Social distancing in the waiting room.
Nice place and they still ask for the masks mandate which I think k it’s ok it is a nose and throat office.
Thoroughly unprofessional staff. Customer service is horrible.Insensitive nurses. Long ques to get attended. No patient focus , they just want to swipe your credit cards and extort money
Please don’t trust them. Get your bank account open if you do bc it’s their number one target. I did see dr Schilling H E all I get my problem become worst then use it to be. Oh now I have to pay like I owe his my life. Way to go doc.
I scheduled an appointment to see a specialist and do a biopsy on my thyroid. I waited a whole month for that appointment and on the day of my appointment, I was turned away because of my insurance. I had called in advance to provide the …
Dr Ruiz is wonderful. He has a soft tone that makes you relax. Exceptional doctor.
The office staff was very courteous. Dr.Fleming was attentive and very explanatory
Have an ear infection cant hear out of ear. How many days does it take to get an appointment and how many times do I need to call. I left 2 messages on 2-20-20 one around noon and the other around 3pm today is the 21st of February and just left a message with the director of operations. What does it take to set up an appointment?
I went to this clinic to have a nasal problem looked at. I was told they needed to do surgery on me. It was urgent!!! So I set up the surgery with the ENT doctor. I was admitted to the hospital. I was put under anesthetic, knocked out. When …
Totally professional environment. All medical personnel adhering to Covid protocols making it safe to attend to my medical needs. Thank you Dr. Brown and team!
Dr.Bertino is my son’s ENT doctor, Dr.Bertino is an amazing doctor, he listens to you and he’s very knowledgeable. My son had his tonsils and adenoids removed by Dr.Bertino and he did a great job. The surgey helped my son tremendously. If …
The lady with the light blonde hair in Dr flemings office is consistently rude to multiple customers. I’ve seen her every time I’ve gone in talk down to and be condescending to multiple people. Y’all need a new friendly person at your front desk if she hates customers so much.
The only quarrel I have is about the front desk clerk who seemed very cold and not people friendly. I showed up for an appointment on the wrong date to which she said .. “ we’ll see you tomorrow ” ( while typing on her computer ) without …
This clinic is unprofessional. I booked an appointment to be treated for sleep apnea in May. Here is a timeline of the events. After my initial office visit and being told I needed to have a sleep study performed, I ultimately made my own …
Went there after verifying this is in network. Had an appt @ 11 am and drove 30 min to get to office found out that the appt was at 1:30 that afternoon. Was offered to wait to see about getting worked in and after about 30 min was called …
To start, I had a hard time making the appointment. I was given a lot of attitude by the office staff when I would call. Then I felt like the dr and the nurse tried to scare me out of the surgery. I’ve had problems with my tonsils since I …
I was referred to Dr. Nathan Hales, MD, F.A.C.S. for dizziness. After through testing and speaking with Dr.Hales he discovered I had Vertigo. I was sent to a PT at Healthlink that specializes in Vertigo. After several appointments with …
Long wait and rude staff. Will never return. Stop packing people in like sardines. You cannot be that money hungry to make people wait so long to be seen. You clearly double book patients and think it’s okay. Also, the cleanliness of the …
Dr fleming has and always will be the best. My kids have been with him forever and he’s been the sweetest thing consistently. Never has an off day.
The people are nice. The service is awful. I had an ear infection, they kept scheduling me for more and more appointments even though it was clearing up. The last straw was me sitting in their waiting room for 2 hours to get an xray just …
Dr Hales was recommended to me for high calcium parathyroid troubles. Also found spot on thyroid. Had surgery today. I love that office and all employees. He just called to see if I was ok. All have shown great care!
The staff was so friendly and professional, the wait time was minimal both in the waiting room and once placed in the exam room. The Dr. was quick to attend to me and his bedside manner was excellent.
Was told to come here 15min early to fill out new patient paperwork. Got here 30min early and asked for my paperwork to fill out when I signed in. Young girl at front was very rude, saying she had a ton of patients before me. I said okay …
I’ve been here at dr. Ruiz’s ENT Clinic three times and each time I’ve had to wait at least an hour in the waiting room today was two hours and I wasn’t going to have that so I decided to go to a different doctor good luck with this office …
I visited this office in 2014. Doctor M Bertino gave me 2 RX which were for pain and anxiety, not prescribed for my issue. Immediately wanted to perform surgery, and for me to pay my entire deductible upfront. I paid my bill for the …
The person how do the allergy testing is rude and has a bad bedside manner, they need to get some how has is patient and able to accept or tolerate delays in patient response to his “orders” I said order because he order people to just sign …
The building was easy to find, the inside was smaller than the appearance of the outside. I am changing my review from four stars to three. Before, I had stated I was unsure of this doctor, I couldn’t tell if he was blowing us off or …
The place can certainly use updating. Receptionist was very cold, not at all inviting; probably worked for a collection agency before this. Doc Daniel Fleming was very personable and knowledgeable. Exit reception was very warm and answered all questions concerning billing and follow up appointment.
In the U.S. today, Americans struggle to trust their doctors for a multitude of reasons. Prominently among them are problems with lack of representation, discrimination and bias, and barriers to quality care. 💔 I will not beg for quality care, I will keep my dignity and trust my good Doctor God. …
Dr. Patrick N. Brown is the best, unfortunately the staff at the front have no customer service experience. …
I went here about 3 years ago for allergy shots, but ended up having to stop treatment because my work schedule didn’t allow me to make it to their shot clinic times. I recently went back because my current job is more flexible, and I …
Looks and smells old. But easy access, and parking. Friendly and professional staff. Doctor Fleming was punctual and very precise. I truly recommend this venue.
I had an appointment yesterday at 3:00 p.m. I got there early, around 2:45. I was shocked to see over 50 people in one small room, wall to wall people waiting. There was no room to even sit. I asked the receptionist how long of a wait I …
I highly recommend Dr. Gilbert M. Ruiz. He supported my efforts to resolve my medical issues in a kind and effective manner. His staff is kind and helpful as well. The only thing the office could improve is they could reduce their wait times in the lobby.
Nurse didnt fill out our foster kids paperwork. Then she told us she was to busy to fill out the work they did. They were extremely rude to my wife and unprofessional. I will be heading there tomorrow to make sure people do their jobs I payed for.
Great experience. As an avid q-tip ear cleaner i now know the error of my ways. I had a large amount of earwax blocking my eardrum due to q-tip use. Dr. Newman was patient, compassionate and really helped me. After extracting the ear wax …
I went there to get treated for a problem, an infection and some other thing in one ear. It was solved with a single treatment in one day without using tablets. So great! Treat was excellent. I am very happy of having gone there.
Dr. Fleming is fantastic. I never felt rushed or pressured. He listens when I speak. All COVID precautions in place in waitingroom. Short wait to see Dr. Easy parking.
One problem is that your going to wait hours to be seen but the Dr’s are great
Dr. Brown is AMAZING!!! I highly recommend him. I had a problem with my inner ear. I went to the Texas Med Clinic twice to seek help. I wish I would have started with Dr Brown. I am so grateful that I read some of his positive reviews on …
Dr Ruiz is a very caring skilled doctor, and I highly recommend his services for medical treatment, says the patient. However, office does not let other persons to be in the room with their patient. This is a drawback to their office …
I have never been to see a EN&T Dr. in my life. I had an ear infection that needed a specialist and I was referred to the good Dr’s at ENT clinics of San Antonio by the people at CareNow off of De Zavala road. …
The office was immaculate and comfy; the staff was very competent and well trained. The Dr was great, soft-spoken, well-mannered, and exceptionally knowledgeable about his stuff. The office visit was a success for me. Took out all the fear-of-it-all. As one might confess.
Great people there they know what they’re doing they answer your questions when you ask good service good doctors I know exactly what they’re doing and their business
Very unprofessional front office. Rude and not at all helpful. I waited over 2 1/2 hours for my last appt. I refuse to go back into the office, and then was told the PA does not do Telemedicine appts, even for just test results. REALLY ANGRY and seriously disappointed in the lack of caring and the serious rudeness.
Been seeing Dr. Brown for quite some time. They’re professionals here and I truly appreciate them all. Clean place, follows CDC guidelines, very professional when it comes to patients and staff health. Energies there are awesome!
I rate this ENT office with zero stars. Worst experience EVER!!!! No one in this office knows that they do ear piercings, so BEWARE. I made two separate appointments for my 7 month old baby and both times got to the office and people looked …
ENT Specialist was attentive to my concerns plus asking questions about the unbearable pain I have been experiencing since the beginning of the year. But unfortunately I still have pain while following his medical advice…have a follow up …
Not a great experience. For a medical facility, this place should really clean up around the office. Front desk is pretty pushy and threatens everyone with canceling appointments if you don’t bring your own mask. Should use that bossy energy to clean up. Dr was cool though.
Have to quest the validity and education of ENT as they require a mask but allow staff to wear below nose or not at all. The wait area is from the 1980’s and dirty. Plus the room is crowded and no means of wiping any surface. Wake up Covid is done.
They scheduled me on wrong day. Won’t return voice mails, won’t fix appointment, I have left multiple voice mails no one has called me back. Good luck trying to see a dr here.
I am so happy to have found this place. Needed an ‘emergency’ wax removal from BOTH ears AND as a new patient. No one else in the area (from Boerne, to New Braunfels to San Antonio) would see me until at least mid-August or Sept. I couldn’t …
Dr Fleming is great. Have been coming here for sinus and allergy issues for almost 3 years. Staff has been excellent. …
I’ve had vertigo and loss of hearing for most of my life and gone to a LOT of doctors about it. Dr Talley was the first to find out that I have something called Meniere’s Disease by being very thorough. He’s awesome 😎 …
The staff should take a good 15 minutes learning the different between advice and a question. Everyone knows you legally can’t give medical advice. That’s cool. But you look ridiculous when I’m asking a Non-advice question and you keep …