Based in Colorado Springs – Ent is Colorado’s leading credit union, providing a full range of financial solutions to communities along the Front Range, from savings and checking accounts to mortgage loans. At Ent, you’re not a customer. You’re an owner-member. Our goal is to build long-lasting relationships to improve your financial life. We deliver value to our owner-members by offering higher dividends on savings, decreased rates on loans, lower or no fees for services. The Bon Service Center is located in the Bon Shopping Center, near Bonforte Park in Colorado Springs. This center offers drive-up banking, an ATM, a coin counter, instant issue debit cards and safe boxes. Insured by the NCUA | Equal Housing Lender.
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
7250 Campus Dr, Colorado Springs, CO 80920
I woke up one morning and my bank balance was -2400$ I have no clue why, I called in they said they were looking into it but no call back after a week. I have no charge for anywhere near that amount, I also have 3,000$ that I can not touch …
I’ve had an account here for 13+ years and they won’t waive a paltry $30 fee because ‘they don’t do that anymore.’ …
‘ll always polite and helpful
35 minute hold times?! Seriously?
Outstanding service and best rates!
Great people, great service!!
Rude people, poor customer service , my advice run away from this bank
30 minute hold on a call to get an anwser, ridiculous!
This is 2 giant buildings of offices for ENT. And no actual bank.
There very rude , unless your a mam 7th
I have been with ENT for the past 25 years and i have never regretted choosing them as my bank, thanks ENT
After months of talking back and forth with “mortgage officer”, when it came time to close, the selling price was not what we agreed. Horrible, horrible, horrible.
Beware of wasting your time. You wont matter to them. There are much better options. They are slow and wont take time to explain anything.
My teller is always extremely friendly and thorough. You deserve a raise Treebeard.
Thank you for all your help getting us into our new home. All the professionals at ENT lending are very much appreciated 😀
We have never had a problem with this bank. We have had mortgages, auto loans and business accounts with them.
Their mortgage department is the worst I have dealt with in my life. If you have an insurance claim they will create more red tape and delay getting repairs done. Insurance company cut a check, contractor is ready to do repairs and ENT is …
I recently received a loan from ENT for my new home and I cannot say enough good things about this experience! This is my second home and the first was over 14 years ago, so I had a lot of questions. Keri Gass was so responsive! It …
We have several accounts with Ent and have found their service to be excellent and the rates fair. I would recommend checking them out if you’re considering a loan.
I can state that I had a very negative situation develop concerning a particular agent. I attempted to speak to a supervisor but that was refused. My negative Google review however was answered very quickly and the result was positive. The …
As a Realtor in Colorado Springs and Monument, I’ve worked with different loan officers from Ent from both the buyer side and the seller side on many transactions. I’ve always found them to be very responsive, they provide excellent customer service to their members, and their rates are always super competitive.
Ent’s mortgage lending team is fantastic! I met with Shirley Stange in person to apply for a purchase and she went over several options with me. Communication was great. I knew exactly what was going on every step of the way. My loan was …
I experienced terrible customer service with ENT. I absolutely do not recommend using this bank. My account was recently hacked into and my money was stolen. ENT has failed me at every step through the process of getting this fixed. They …
We reached out and applied for a loan with the intention of purchasing our first home. From the beginning Suzi Gradisar (Who was assigned to our loan) was awful with communication. Throughout the process I expressed several times that we …
We tried buying a home about a month ago. We felt like a nobody, instead of explaining other options, or communicating back with answers felt like we were just pushed aside. I tried reaching out several times to the person we were working with and never got a response back. Wouldn’t recommend.
My review is way overdue (we bought our house a year ago) but my fiancé and I used ENT for our home loan and it was such a great experience! Our loan officer was Brad Shaw and he was the best of the best. He made the process of buying our first home great! If we ever refinance/buy another home we will use ENT and Brad again!
Bought my house with Ent and then later refinanced, the process was easy and smooth! Plus I get $75/year as a thank you for having my mortgage with them!
Don’t go to ENT for a home loan unless you have a straight-forward conventional loan. We worked with ENT to try to purchase a home that needed some renovation. At first they were very accommodating, working hard to find a product that …
One of my customers chose this credit union to finance a purchase recently, so far it has been the worst lender that I have ever worked with in my life
I recently refinanced my Mortgage with ENT. I’ve always had my car loans and banking with them so I decided I wanted to move my mortgage over as well. The process was much quicker than I expected and the team handling my loan kept me informed throughout the whole process! Thanks for always being there for my financial needs!
Been with ENT since I was in high school. 35 yrs yikes! Had a mortgage, car loan and my son has a UCCS account. Will be a member till Im dead and gone. Thanks ENT!
Very high interest rates. Website and app will go down every month right before payments are due, how convenient for them. Very few locations and terrible hours. Rude customer service. Charge fees every way possible, even if you’re up to date on payments.
I love Ent. Been banking here since 2012 and am always met with great service, excellent value, and a rewarding experience. It’s always better to deal with a local credit union than a big bank. You will save so much money and time it’s kind of rediculous. Great choice for anyone, especially those buying a vehicle. Best rates I’ve seen!
I’ve done my banking and loans with ENT for many years now. Whenever I’ve had any kind of issue, they’ve been quick to resolve or provide an explanation. If I reached someone by phone that couldn’t help, they quickly got me to the correct person. I can’t imagine being with another institution during these trying times.
I have been an Ent member for 5 years. We had a unique housing situation where we needed a mortgage sooner than we thought. We started with Ent since we had a relationship with them in hopes we could get approved quickly. …
I’m a local realtor here in town and have worked with many different lenders – both good and bad. My clients and I have had nothing but good experiences each time we work with ENT Mortgage – they made the whole process smooth and enjoyable from beginning to end.
Terrible customer service when refinancing my mortgage loan. I was told one thing at the beginning of the process (a process that took 3 months) and then everything completely changed only a week and a half before closing date. A couple of …
Worst mortgage experience I’ve ever had. I have bought and still own 3 other properties with other mortgage companies and have never been treated so awful right up and at the closing table. Beware of how they will handle your loan.
I have had great service from ENT. “A Google User” seem to expect the bank to research bad money orders that HE/SHE acquired from who knows where. As far as I can tell, every bank I’ve ever used in the last 30 years has stated that there is …
As a businessperson, I have had many great interactions with a handful of managers at this headquarters location (in Colorado Springs) in just the few weeks we have worked together. Comfortable campus, improvements to the space, security, …
This bank is terrible. No matter what they don’t protect you or your money. Do not use this bank. They said they are good at everything they do and that’s a lie. I have problem Everytime I contact them or go in a building. Absolutely terrible credit union and just keeps getting worse. DO NOT RECCOMEND TO ANYONE.
Just Awful. Do not get an auto loan through them. Their online banking is just horrible. Took forever to attach my outside bank account to them to make payments online. Owed about $5700 left on my loan and I wanted to pay it off. Turns out, …
Ent used to be awesome, but over the last couple years their service has declined significantly. Call wait times have increased by a lot and you will go days and days before receiving a response to any message you send. It is a shame that such a good institution has been driven into the ground like this. Shameful!
Went thru them for a consolidation loan. When it came time to close I was stuck with a completely inconvenient location to close because I guess not all ENT bankers can close a loan? So where you get to close is completely dependent on who …
Do your research before deciding to form a relationship with a bank. Here is a real world example of how Ent takes advantage of customers. I finance a motorcycle with Ent. I switched insurance carriers. My insurance costs $316/year for …
When Ent was a Federal Credit Union there were none better, but since becoming simply a Credit Union (state of Colorado chartered) their service is rapidly slipping. The new Bill Pay is an abomination, sending out payments way too early …
I managed 2 branches of a different credit union years ago. Now I own an insurance company. ENT is a MESS! They are awful with collecting insurance for their customers and they have awful customer service. My customers at my agency have …
First, Ent credit union claims to be an equal opportunity lender. I find this impossible to believe since during my application process I was asked for the color of my skin. What does the color of my skin have to do with giving me a loan? …
This Credit Union has never let us down and we are proud to be members. Online banking is easy and they are always polite and ready to help us when a issue arises.
Thank you ENT.
We signed up with ENT few months ago and I can tell you, this is by far the worst banking experience we’ve had in our 41 years in business. They treat you like a criminal, questioning your deposits, restricting your bank wires (business to …
Ent used to be an amazing credit union. Over the years of them expanding though they have picked up the corporate bank feel. Lots of hidden fees, surprise fees they claim they can’t waive, customer service has declined drastically, etc. 5 …
Absolutely the worst service I have received from any credit union. Left me in a bind. Wasted time. Didn’t follow through with any of my needs for the business account. Now I’m stuck last minute trying to deposit checks for my business. …
Top-notch customer service, knowledgeable team and quick response! Recently, I purchased my first home and everyone told me it would be stressful. Stephanie Dombrowski and her team made it SO easy! I’ll go with Ent Credit Union for any loan from now on. Thank you Ent for caring about your members and your community!
Please open a location in west Denver/Arvada! You’ve opened locations throughout the state, but it is an inconvenient to drive from
Arvada to other cities for banking since Arvada is the one dead spot in your service area.
I only had my accounts there for three months. During that time I had fraudulent activity on my account not caused by me. No provisional credit provided while they investigated. No empathy for how frustrating the fraud was. Misinformation …
I’ve been waiting for a paper title for my car to be sent to my house. They sent it out June 22nd. I called about once a week since then to check on the status and they just kept saying it’s coming. So today I pushed for them to check a …
Worst bank ever. Does not protect you against fraud. Was hacked and 2500 stolen. Ent refuses to help. Ive hired a lawyer and gone to cbc. Both are working togther to compile my case. It would seem im not the only one they have done this to.
You all just lost my business after nearly 18 years that i had been with you, I just closed all my accounts since you all refused to let my husband on my account all because of something that happened welll over 15 years ago and is no …
Tellers in the banks are super nice. BUT, attempting to pay off a vehicle loan is not easy, and customer service was not kind when I said I was refinancing the vehicle loan with another bank because of a much better rate. It was very …