Founded in 1936, evolve Federal Credit Union, formerly El Paso Employees Federal Credit Union, offers full-service banking for anyone who lives, works, or worships in El Paso. With 4 branch locations throughout El Paso, a full range of online services, and our mobile app, we provide all of our members with a simple, fast, and easy way to bank. evolve Federal Credit Union is a local, member-owned financial cooperative serving over 20,000 members with over $300 million in assets. Our mission is to build member loyalty through service, trust, and value. Give us a call or visit us online and let us become your financial institution of choice in El Paso. Federally Insured by NCUA.
| Sunday Closed Monday 9:30AM–5:30PM Tuesday 9:30AM–5:30PM Wednesday 9:30AM–5:30PM Thursday 9:30AM–5:30PM Friday 9:30AM–5:30PM Saturday Closed |
8840 Gazelle Dr, El Paso, TX 79925
Evolve Federal Credit Union has the worst customer service. The bank tellers at the new location on Resler are so rude. I have tried getting a checking account twice with them and both times there have been issues opening the account and …
Free mobile check deposits and free ATM.
Yup this bank is horrible no help what so ever
Great customer service got done what I needed to do and like that I was on my way
Worst bank ever. Avoid at all costs.
Their online banking doesn’t give me any problems. I rarely come in person, but when I do the visit is quick and friendly.
Poor customer service! Service number times out and kicks you off. Teller help in the main office talked me in circles with my questions. Could not help.
You’re better off stuffing your money in your mattress instead of using this bank. 1 star is an overstatement of their usefulness.
app is always crashing. If you call the number just reroutes to some automated message. Not the best bank tbh
Terrible service. Don’t bank here. No one helps you!!!
Customer Service is bad. I don’t get paid till after 5pm when all other coworkers get paid at 2 AM. Lame. Couldn’t help a brotha out. Smh
Have trouble with services at Evolve CU. Called on Saturday and services are closed. Not good services to get help by phone on Saturday. Called before 12 pm. They need to expand their weekend services!
Came here to deposit money in the atm. Deposited over $300 and did not receive credit in my bank account. Went in to member services and did not receive any help. A bunch of useless morons. What kind of bank doesn’t care what happens to their members money?
They have awesome customer service, helped me with financing a new vehicle and they got me approved and drove my new car on the same day I would highly recommend them for you vehicle loan needs.
AVOID opening an account on the 29th or 30th of the month with this bank ! They charge $9 if you don’t make 15 transactions monthly. They don’t tell you the billing cycle runs from the 1st to the last of the month. If you open an account at …
Waste of time. They reach out to you telling you they can give you a lower percentage rate, but can’t deliver. They ran my credit after I specified that I wanted some questions answered about their “pre-approved” letter first. When they …
Customer service was horrible. They were rude and would ignore me. The supervisor refused to speak to us about the problem we had with our loan. They would give us the run around and sent us to different buildings. One would say that we had …
This review is based on the employee Rosanne. She is a loan banker and she is the absolute rudest individual. Very unprofessional and I am appalled by her behavior. Firsthand witness to her being super rude, not polite, ignorant, etc. to an …
Excellent costume service. Car loan aproved in 1 day. no needed to go to the sucursal everything over the phone and emails. Fast. I can’t understand the 2.8 rating. Costumer for more than 30 years.
Are you kidding me? 9 dollar fee per month for not meeting certain balance(for me and wife so thays 18 bucks a month)? They’ve changed their policies a few times on their checking accounts and this time I’m just out of patience for them. I …
To bad I can’t choose less than 1 star because Evolve is horrible horrible horrible financed a motorcycle with Evolve due to the great rate. Great rate not worth it, have to put $10 to $20 a month in to another account because there are …
Had a horrible experience with an evolve employee, Veronica Jara. We’ve had in the past gone in person and specifically explained to them and my husband told them that since I’m the one paying for the car to please give me info if I need it …
Closing my account. Customer service is non-existent. Over an hour wait on phone, always a bad experience.
I’ve read the reviews for this bank, and am unsure as to why there are so many negative ones.. I guess I should be thankful, but I must say I have never had a bad experience.. everything is always explained to me in great detail and …
Great customer service! I have all my auto loans with Evolve and they offer great interest rates. I also purchased a warranty for my BMW which covered all my repair cost when it broke down on me once. Mike Arzate helped me with each and …
Very bad experience with customer service . I’ve had an issue and been wanting to speak to a supervisor, no one is ever available , nobody answers. The ones who do answer are extremely rude , for example Ivonne, instead of helping their …
This bank is cold calling me. Not sure why they have my info🤔. That seems like a discussion between me and my actual bank, but seriously, what bank cold calls people? …
Very difficult to speak to someone through the phone. Takes hours for them to answer, if you select the option to leave your number and have someone call you back, nobody calls you back.
If I could give this Credit Union less than one star I would probably give them -5. They do not work with you. Baaaad Service.
RUN FROM HERE!!!! The robbed me money when I moved my vehicle from here bc I didn’t deposit monthly money. …
It’s been such a pain trying to close my account as they charge overdraft fees for almost anything. Also a pain you can’t go in person and have to wait on the phone, should have switched long ago.
This place is a scam they kept sending me mail and blowing up my phone for better rates and saying how I’m pre approve for a great rate etc. Did all the paperwork rate came back worse then what I had originally had with my current lender. Not just a little but a lot more.
If I can score a lower star than 1, I totally would. I waited over an hour to deposit a check that should’ve only taken 10 minutes from start to finish. No one in the drive thru line moved for over 45 minutes, it actually made me wonder if …
I do not think I can articulate the distain for this bank and advise everyone to stay away. Let me explain. Last year we had fraud committed on our account taking what was left of our loan amount and taking the checking account into the …
My experience was wonderful from beginning to end when looking to buy our new home. Luz, Stephanie and Yasmin were always very informative and responsive. It goes both ways. We provided all the information they needed asap when asked and it was smooth all the way. Thank you so much for your help in making this possible for us!
Horrible customer service. Who would close all 3 existing branches at the same time for “remodeling”? I lost my debit card right before a scheduled trip and it’s been a pain getting through to someone. I left a voicemail, requested a …