Exact Sciences Laboratories is dedicated to delivering the most accurate colorectal cancer results, providing physicians and patients with world-class … See more
If i could give a zero I would. I participated in this back in May, 22 My doctor ordered the kit. They sent it to me. The insurance company has authorized the payment. As of todays date I have gotten 5 letters /bills saying I need to …
Customer service is terrible and the lady that answered my call was very rude and sounded like I was bothering her. Hire better employees. You can do better.
Not a good place to work. Open favoritism to some people. It doesn’t matter how much subject matter you know. You have to fit in with the inner circle. Managers listen to HR and higher ups and have no backbones of their own
I am very satisfied with the quality of services provided by this company.
They are very professional and have excellent 24/7 phone service to patients.
Do any of you readers of their reviews notice that the names of the reviewers are the same as the names of the people who are answering the posted questions with what seems like very specific knowledge of the company? Very suspicious, or just perhaps very knowledgeable respondents.
I would be very careful when paying your bill to this company. When I paid the bill online they withdrew two extra payments from my account the same day.
Worked here, company is great, but new. Alot of the insurance information in previous reviews is now dated, give them a call and ask about current policies.
OH MY- it’s SO MUCH easier- none of that horrible prep work – you literally can pop out of bed- set up the tent and just GO – add labels and liquid and call for pick up. So easy and hassle free!
Very hard place to work as someone below mentioned. You have to fit in culturally. HR and management will not listen to you. They will put you through hell and make you feel you did something wrong or put your job at risk when they should actually be helping you.
If your doctor orders Cologuard they will blow up your phone daily. If you block their phone number they use another one to bug you. Beware as this is a total scam!!!!!!!!!
DON’T Use This Service Ever!!
I would rather have a colonoscopy instead of going through the insanity that I’ve encountered with this Company! Double check your insurance also or you’ll end up with an unexpected bill!!
I received a false positive and had to go through the colonoscopy experience after all. I will not be doing cologuard again or recommending it to anyone.
This company clearly hates animals and nature. They removed an ugly, smaller fence to replace with an even uglier and bigger fence, completely displacing the wildlife in the area. The fence is way taller and bigger than it needs to be. Just a huge eye-sore for everyone else in the community.
This is a SCAM, Dr gets a good referral fee I think. It was a preventative care supposedly 100% covered by BCBS, but apparently was not, and was not adjusted as well, because of “out of network” provider. Usually Dr office and lab would …
I asked my physician for this test to alleviate “downtime” from work as well as the added expense of a outpatient procedure. I was absolutely stunned to find out that it was considered “out of network” and my insurance would not pay. Had …
Please let me know if there is a class action lawsuit against this company! Their advertising is misleading, and this test was NOT covered by my insurance – which is a MAJOR insurer. Upon investigation – Exact Sciences laboratory did …
My doctor ordered a test kit since a month ago and after many, many phone calls I am still waiting to get the kit. It is so sad that they have the monopoli on this test. Get organized! You deserve NO stars
I would rather have a colonoscopy which is 100 % sensitive and specific than going through this company. I have a great insurance and fulfilled my deductible yet I was hit with a $208 after insurance paid even though i performed the test end of 2018! When I appealed they still denied
Beware! Doctor’s office says they will check your insurance and call you if the cost to you is more than $100. They also say on their website :Exact Sciences Laboratories handles the entire billing process and discusses billing and …
I am having serious issues with the billing. My insurance company says they are in network. ESL says they are not and is demanding I pay the difference of what my company paid and what was billed. I have been on the phone with …
No stars. I was told that my test results would be in 3 to 5 days. 6 days later I still have no results, couple that with the complete hassle that they call a My Chart website and I have given up and am going to get tested elsewhere. The …
This company took a Medicaid payment and charged a credit card and now refuses to refund the credit card. Have spoken to 7 people so far and nothing! This is theft.
I’m laid off, as a lot, during this pandemic. The nurse practitioner at Town & Country Family Physicians (Lubna Momin) insisted I get tested and she knew I didn’t have insurance. I couldn’t imagine a lab test costing $665! Total ripoff!!!! …
Can’t believe this company actually got my new address in another state, than wrote and advised me to have another test. As this company is only in Wisconsin, why are they bothering me? Of course, with all the negative reviews they’ve received, perhaps they’re in need of customers no matter where they’re located. Unbelievable!
This was ordered by my husbands doctor but no one ever mentioned that insurance would not pay for it, then we where hit with a $649.00 bill. The worst part is they “failed” his test, and he had to have a colonoscopy. The doctor found …
On October 28, 2021 my doctor order an occult stool test, UPS delivered the colon kit at my home November 4, 2021, completed procedure, shipped sample back to UPS site November 11, 2021, one week later I receive a phone call from Exact …
Sent the sample on a Tuesday via UPS with tracking. Arrived on Friday as noted on tracking. On Monday, Exact Sciences called me and said it may take three (3) weeks to have the sample tested because of backlogs. …
In all my years, I have never dealt with a more professional company than this one. Staff is knowledgeable, professional and very patient and helpful. They actually cared more about me than my own doctor. I definitely recommend their services.
This test was sent to me by my primary Dr. I am being billed $700 as they do not accept by BCBS. They will not discount the charge and did not notify me that they are out of network. DON’T DO IT UNLESS YOU HAVE $700 LAYING AROUND YOU WANT TO THROW AWAY!
BEWARE!!!! If I could give a big fat ZERO I would!!! Exact Sciences is the absolute worst and most incompetent group of individuals I’ve ever had the misfortune to deal with! I signed up for a payment plan because I didn’t have insurance …
A fantastic company that is growing as fast as is possible. Their products help diagnose and detect serious issues like colon cancer. The test is done at home and might help you avoid a colonoscopy.
I’m a little skeptical. For one…..I never had the option of receiving my results. I guess they were sent to my provider and were of no concern because I was never contacted. …
Yeah, it’s an easy test. Much easier than colonoscopy prep. But your results are questionable and with a very high false positive rate, you will have to get a colonoscopy anyway. And the angst felt over the positive result alone isn’t worth …
Exact Sciences surprise billed me! My test was no longer covered by them as it had been prior to that 3 years ago. I received Cologuard in the mail and assumed I would have the same coverage I had then. This is a scam!!! Today I called ( …
I received a Cologuard kit my doctor ordered for me. After reading the included instruction last night, I planned to take the stool sample and send it to UPS store the first thing in the morning. However, I had some difficult getting any …
If I could I would rate this company and this process 0 stars. They refuse to acknowledge my insurance company paid them. My insurance company does not allow the entire amount, as they are out of network. I then paid the whole …
Exact Sciences Laboratories are worse than DEBT COLLECTORS when pestering you to get their test!
My health care provider office suggested a Cologuard test as part of an ordinary …
PLEASE be AWARE that you will be charged $681 for a Cologuard test. As my Medical insurance plan pays 100% for full colonscopy with $0.00 cost to me whether In Network or Out of network, I INCORRECTLY assumed that the “cheaper” and quicker …
My family needed Covid testing within a 72 hour window to return to our home country. My wife and I got our results in 44 hours. Our daughter’s chart didn’t show up but when we called them, despite being the Sunday of Labor Day weekend, …
Do not ever accept Cologuard as a test from your primary health care provider. Both me and my wife were out of network and you will receive a huge bill from exact Sciences. Don’t bother with this company might as well get the full colonoscopy.
Exact Sciences surprise billed me! My test was no longer covered by them as it had been prior to that 3 years ago. I received Cologuard in the mail and assumed I would have the same coverage I had then. I mimicked another reviewer. I …
My doctor ordered this test, I was unaware of any additional fees. My insurance did not cover it ($681.00). I have called for a year and a half and each time, they say to just ignore the bill and they will take it up with my insurance …
I used to work for a physicians office. I am retired now. I suggest, “BEFORE” you get any test or procedure done “YOU”, call your insurance company to find out if Exact Sciences Laboratories is a covered provider on your insurance plan. Ask …
If i could give a zero I would. I participated in this back in May, 22 My doctor ordered the kit. They sent it to me. The insurance company has authorized the payment. As of todays date I have gotten 5 letters /bills saying I need to …
Love this place
Nest place to work!!
win!
Class action lawsuit anybody?
Really cool science is happening here!
Love it! Awesome people with a great vision for the greater good!
Very efficient and easy instructions. Customer service was equally courteous and very professional.
This is a total scam!Beware!
Super excited to start working here. Great company doing important work in the healthcare industry.
Customer service is terrible and the lady that answered my call was very rude and sounded like I was bothering her. Hire better employees. You can do better.
A very nice website well put together except patients can’t check the lab results and it would be nice if I could.
Please Beware!!!!!!!!!!!!!!! Not covered by BCBS/NC State Employees at the screening level. You will get charged the full amount because of it.
Not a good place to work. Open favoritism to some people. It doesn’t matter how much subject matter you know. You have to fit in with the inner circle. Managers listen to HR and higher ups and have no backbones of their own
If you are not in the state Wisconsin and elect to do Cologaud you will be considered as an out of network provider. You will be charged $650.00
I am very satisfied with the quality of services provided by this company.
They are very professional and have excellent 24/7 phone service to patients.
Do any of you readers of their reviews notice that the names of the reviewers are the same as the names of the people who are answering the posted questions with what seems like very specific knowledge of the company? Very suspicious, or just perhaps very knowledgeable respondents.
I would be very careful when paying your bill to this company. When I paid the bill online they withdrew two extra payments from my account the same day.
Worked here, company is great, but new. Alot of the insurance information in previous reviews is now dated, give them a call and ask about current policies.
OH MY- it’s SO MUCH easier- none of that horrible prep work – you literally can pop out of bed- set up the tent and just GO – add labels and liquid and call for pick up. So easy and hassle free!
Very hard place to work as someone below mentioned. You have to fit in culturally. HR and management will not listen to you. They will put you through hell and make you feel you did something wrong or put your job at risk when they should actually be helping you.
If your doctor orders Cologuard they will blow up your phone daily. If you block their phone number they use another one to bug you. Beware as this is a total scam!!!!!!!!!
Bravery Honor Loyalty & Sacrifice on the frontlines of operations in these critical times
Standing, Ready to Deliver dedication. …
Test results unexpectedly greatly delayed. This ended up to cost a lot. Exact Sciences has no way to speed things up or track.
PLEASE STOP SENDING ME SNAIL MAIL!
I’ve requested this several times. It’s TERRIBLE for the planet (print on paper, …
DON’T Use This Service Ever!!
I would rather have a colonoscopy instead of going through the insanity that I’ve encountered with this Company! Double check your insurance also or you’ll end up with an unexpected bill!!
I received a false positive and had to go through the colonoscopy experience after all. I will not be doing cologuard again or recommending it to anyone.
This company clearly hates animals and nature. They removed an ugly, smaller fence to replace with an even uglier and bigger fence, completely displacing the wildlife in the area. The fence is way taller and bigger than it needs to be. Just a huge eye-sore for everyone else in the community.
This is a SCAM, Dr gets a good referral fee I think. It was a preventative care supposedly 100% covered by BCBS, but apparently was not, and was not adjusted as well, because of “out of network” provider. Usually Dr office and lab would …
I asked my physician for this test to alleviate “downtime” from work as well as the added expense of a outpatient procedure. I was absolutely stunned to find out that it was considered “out of network” and my insurance would not pay. Had …
Please let me know if there is a class action lawsuit against this company! Their advertising is misleading, and this test was NOT covered by my insurance – which is a MAJOR insurer. Upon investigation – Exact Sciences laboratory did …
My doctor ordered a test kit since a month ago and after many, many phone calls I am still waiting to get the kit. It is so sad that they have the monopoli on this test. Get organized! You deserve NO stars
I would rather have a colonoscopy which is 100 % sensitive and specific than going through this company. I have a great insurance and fulfilled my deductible yet I was hit with a $208 after insurance paid even though i performed the test end of 2018! When I appealed they still denied
Beware! Doctor’s office says they will check your insurance and call you if the cost to you is more than $100. They also say on their website :Exact Sciences Laboratories handles the entire billing process and discusses billing and …
I am having serious issues with the billing. My insurance company says they are in network. ESL says they are not and is demanding I pay the difference of what my company paid and what was billed. I have been on the phone with …
No stars. I was told that my test results would be in 3 to 5 days. 6 days later I still have no results, couple that with the complete hassle that they call a My Chart website and I have given up and am going to get tested elsewhere. The …
This company took a Medicaid payment and charged a credit card and now refuses to refund the credit card. Have spoken to 7 people so far and nothing! This is theft.
I’m laid off, as a lot, during this pandemic. The nurse practitioner at Town & Country Family Physicians (Lubna Momin) insisted I get tested and she knew I didn’t have insurance. I couldn’t imagine a lab test costing $665! Total ripoff!!!! …
Can’t believe this company actually got my new address in another state, than wrote and advised me to have another test. As this company is only in Wisconsin, why are they bothering me? Of course, with all the negative reviews they’ve received, perhaps they’re in need of customers no matter where they’re located. Unbelievable!
This was ordered by my husbands doctor but no one ever mentioned that insurance would not pay for it, then we where hit with a $649.00 bill. The worst part is they “failed” his test, and he had to have a colonoscopy. The doctor found …
On October 28, 2021 my doctor order an occult stool test, UPS delivered the colon kit at my home November 4, 2021, completed procedure, shipped sample back to UPS site November 11, 2021, one week later I receive a phone call from Exact …
Sent the sample on a Tuesday via UPS with tracking. Arrived on Friday as noted on tracking. On Monday, Exact Sciences called me and said it may take three (3) weeks to have the sample tested because of backlogs. …
In all my years, I have never dealt with a more professional company than this one. Staff is knowledgeable, professional and very patient and helpful. They actually cared more about me than my own doctor. I definitely recommend their services.
This test was sent to me by my primary Dr. I am being billed $700 as they do not accept by BCBS. They will not discount the charge and did not notify me that they are out of network. DON’T DO IT UNLESS YOU HAVE $700 LAYING AROUND YOU WANT TO THROW AWAY!
Excellent alternative to a colonoscopy, great service, deceptive in not telling you cost upfront.
BEWARE!!!! If I could give a big fat ZERO I would!!! Exact Sciences is the absolute worst and most incompetent group of individuals I’ve ever had the misfortune to deal with! I signed up for a payment plan because I didn’t have insurance …
A fantastic company that is growing as fast as is possible. Their products help diagnose and detect serious issues like colon cancer. The test is done at home and might help you avoid a colonoscopy.
I’m a little skeptical. For one…..I never had the option of receiving my results. I guess they were sent to my provider and were of no concern because I was never contacted. …
Yeah, it’s an easy test. Much easier than colonoscopy prep. But your results are questionable and with a very high false positive rate, you will have to get a colonoscopy anyway. And the angst felt over the positive result alone isn’t worth …
Exact Sciences surprise billed me! My test was no longer covered by them as it had been prior to that 3 years ago. I received Cologuard in the mail and assumed I would have the same coverage I had then. This is a scam!!! Today I called ( …
Something you should know:
Exact Sciences refuses to go IN NETWORK.
So, what ends up happening is, you use your annual preventative screening (which …
I received a Cologuard kit my doctor ordered for me. After reading the included instruction last night, I planned to take the stool sample and send it to UPS store the first thing in the morning. However, I had some difficult getting any …
If I could I would rate this company and this process 0 stars. They refuse to acknowledge my insurance company paid them. My insurance company does not allow the entire amount, as they are out of network. I then paid the whole …
Exact Sciences Laboratories are worse than DEBT COLLECTORS when pestering you to get their test!
My health care provider office suggested a Cologuard test as part of an ordinary …
PLEASE be AWARE that you will be charged $681 for a Cologuard test. As my Medical insurance plan pays 100% for full colonscopy with $0.00 cost to me whether In Network or Out of network, I INCORRECTLY assumed that the “cheaper” and quicker …
My family needed Covid testing within a 72 hour window to return to our home country. My wife and I got our results in 44 hours. Our daughter’s chart didn’t show up but when we called them, despite being the Sunday of Labor Day weekend, …
Do not ever accept Cologuard as a test from your primary health care provider. Both me and my wife were out of network and you will receive a huge bill from exact Sciences. Don’t bother with this company might as well get the full colonoscopy.
Exact Sciences surprise billed me! My test was no longer covered by them as it had been prior to that 3 years ago. I received Cologuard in the mail and assumed I would have the same coverage I had then. I mimicked another reviewer. I …
My doctor ordered this test, I was unaware of any additional fees. My insurance did not cover it ($681.00). I have called for a year and a half and each time, they say to just ignore the bill and they will take it up with my insurance …
I used to work for a physicians office. I am retired now. I suggest, “BEFORE” you get any test or procedure done “YOU”, call your insurance company to find out if Exact Sciences Laboratories is a covered provider on your insurance plan. Ask …