Our Resource Center team is here to help you in a clean, safe environment. Masks optional. We are ready to assist members and prospective members with enrolling or renewing in health plans. We also have a Customer Care Agent onsite to assist with your customer service needs. Outside of our business hours, for customer care or billing assistance with your current Excellus BCBS plan, please call one of the numbers below. For billing questions, pay by phone, or other questions, please call Monday-Friday 8 a.m.- 6 p.m.: • Essential Plan and Qualified Health Plan Members: 1-877-626-9298 • Child Health Plan Members: 1-800-650-4359 • Medicare Members: 1-877-883-9577 • TTY: 1-800-662-1220
| Friday | 9AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 4:30PM |
| Tuesday | 9AM to 4:30PM |
| Wednesday | 9AM to 4:30PM |
| Thursday | 9AM to 4:30PM |
165 Court St, Rochester, NY 14647
(Translated by Google) Good service
(Original)
Buen servicio
(Translated by Google) I thank all the staff who helped me. Excellent
(Original) …
(Translated by Google) I liked it a lot, when I arrived they were already waiting for me and they treated me very well, the person was very helpful, pleasant and excellent service …
Not trustworthy
It’s insurance
Great service
Nice and diffment
Great company
Nice
Amazing place to work
Wife works there
Woot!
I love this place
Great place to work!
Very much poor attitude
Treats us like the peasants we are.
No clue except I ride my bike past it
I work there very nice place.
Parking during Mass at St. Mary’s Church.
Located in the center of the town and in front of a large parking garage.
Great place to have health insurance.
Terrible no One picked up when I called all week to try and take of some business
A company of values and compassion for the communities it serves.
Easy to deal with. Just happy to have health care!
Better off just going to the hospital without insurance.
The people here are awesome! This is an amazing place. Its Huge!
Great building but they waste too much space with slow escalaterssrs in the middle of building. Crazy old idea
Amazing company. They always impress me with their customer service.
Wonderful food in the dining facility, Great staff. Overall great experience!! 👌 …
I don’t usually the word hate but that’s the best word to use bad customer service and over charged for bullshit insurance
Great Healthcare, good customer experience. Really can’t beat it when you compare to other companies
Terrible! Could not reach anyone via phone – kept getting sent to the main recording. One woman acted like a robot and ignored everything i said.
Every single time I call I’m on hold for 20+ minutes. It’s getting old and does not qualify as “good customer service”.
I appreciate that customer service took responsibility for their issues online with the website and later followed up with me. I feel I have a good plan too
Waited on hold for an hour and no one answered. Then waited on hold half an hour, someone answered but their system was acting up so they tried to transfer me and the call reseta and I was on hold for half an hour again. This is beyond ridiculous!
The service of this organization is terrible. The webiste is not user friendly. Best of all they do not take payment for anything over the phone. Pay them thousands of dollars a month for what?
I had wonderful service. Christina was my contact on the phone and she was very nice to talk to and gave me the info I needed. I felt I received excellent service. Thankyou Christina.
If I could give less than one star I would….they knew nothing about Medicare Group Based plans….I found out the information I needed by calling Medicare directly.
Customer service is professional and friendly whenever I call them. Seems like the culture within this place is fantastic and this resonates with customer service employees.
The lobby is confusing and the staff was completely rude. I hadn’t been there and was looking for where to pay an insurance premium. The lady at the desk was extremely rude to me and upset she had to look away from her phone for a second.
A bit biased, as I worked there 3 years, but in all honesty, the best health insurance I’ve ever had. Employees are dedicated, I know from personal experience.
for the last two days I have been called over and over by this company from a no caller id can not talk to a person so I called their number in rochester with my caller id blocked and a robot transfer said they didn’t offer any insurance in my state. I can drive to their main office in 15 minutes
As a provider, waiting on hold for more than 20 minutes is COMPLETELY unacceptable. I had a simple question that needed to be answered for one of your members and they are now upset at you as well.
I have been trying to get reimbursement for a CPAP mask for6 months. It was a $200 mask that they will (if the ever do) reimburse me about $25. No one can give me an explanation why it hasn’t been paid.I have talked to two different service …
worst experience and customer service ever, is taking over 1 hour on the phone just to add a doctor to the insurance plan. no option to walk in to any office to provide the name of the doctor or just a simple form stating which doctor you …
If I could rate this worthless disgrace of an health insurance company any less I would, by far the worst company ever I pay 100% of all cost when I go to the doctor untill I meet my insanely high deductible of $6,200. After that I pay 20% …
The customer service is awful. A guy named Steven hung up on me twice I called back to notify someone that being hung up on was rude and encountered him again. If I had the wrong number and he was unable to help me it is fine but being hung …
Today I had a huge issue involving a member who has the same name similar dob and social as me thus causing an issue with my insurance and this wonderful rep was able to fix the issue she is a god sent her name is Michelle M. She was very knowledgeable and efficient!
I had an “overdue” amount, due to a move. I called customer service and made arrangements to make the late payment and confirmed that everything is OK. Apparently the amount that the rep told me to pay was incorrect – I owed a later …
If your employer or agent offers a Medicare Advantage plan through Excellus do not sign that plan! I am relating this after the disaster that befell my 87 year mother who had to have a permanent colostomy after a week in ICU and a bowel …
Insurance for profit is not good. So 2 insurance issues. first I get a mamogram which IS covered by my insurance but this time when I go they tell me I need a ultra sound mamogram too as I have dense breast tissue and fibroids. OK – new …
Obligatory 1 star rating because zero stars is not an option.
Much like all insurance providers- collect your money but don’t actually provide any service. While their revenue soars, our children cant get health coverage. …
I was with Excellus for many years, the last several up until 2014 through the Rochester Business Alliance. When the business alliance stopped offering healthcare plans and I went to Excellus directly, my experiences with them became …
This company can care less about people. I’m desperately trying to receive effective mental health treatment, and I spent $1,200.00 in one month without reimbursement. Forget sitting in a room with a therapist for years talking about …
Back in February I had some blood work done. I then switched jobs and insurance that same month, to which my insurance was RETROACTIVELY terminated to the end of January, so the payments were removed and the entire bill was sent directly to …
Terrible health care. Was out of state and developed a nasty ear infection with a swollen and closed ear canal . Went to a clinic, they took my Excellus card and treated me. Also an antibiotic was prescribed. Six weeks later I get a bill …
I called to renew my account today. I have been a loyal customer for many years! …
I filed a reimbursement claim last June 5th for services dated May 20-22th. Excellus made a mistake and paid the provider again instead of me last Aug. 9. I was told it will only take 2 weeks to fix their mistake but it’s been more than a …
Worst insurance company ever with no respect for human life. $$$$ is their God and they worship it. It’s a matter of how much they can get in premium and then God knows what they do with it. They have not helped me so far. …
No matter when you call expect a half hour to be on hold. They claim to be open 8:00-7:00 for calls but call after 9 or before 4, if you want less than hour wait time. They rather not take your money and cancel your coverage than hire …
This is an extremely frustrating company to deal with. As a small business owner, I have been trying to get a refund for paid premiums for an employee that left my company over half a year ago. I have attempted to call several times …
I switched insurance companies because of premium increase. These Excellus through Obama Care was a much better deal.
What a nightmare it has become in such a short time. In one month, after paying …
On 1-24-20 my insurance was cancelled. It took 14 business days for BCBS to mail the cancellation and another 2 days for postage. This is unacceptable. The customer service was horrible. They couldn’t answer the why questions. I was …
I want to recognize the absolute wonderful work Ms. Kari Ritchie provided me this morning in unraveling a very confusing billing issue. She contacted several agencies on my behalf and had to deal with at least one supervisor of a …
Wanted to drop supplemental dental insurance. Sent the appropriate forms for both myself and my wife; two separate envelopes, and after 6 weeks of not hearing from them I called and was told they never received the forms. I resent, and …
DON’T GET THIS INSURANCE !!!
This is the last insurance you want
to have especially if you turned sixty-five!!! They keep refusing to pay my …
Insurance companies are for profit the only way to make money off of the sick, elderly, dying, disabled, poor, children and all other vulnerable people is to deny them service that’s the only way an insurance company can make money – to …