Express Urgent Care (WY)

Urgent care clinic, Express Urgent Care

Are you worried that you might’ve caught the flu? Did you twist your ankle in a soccer game? Do you need testing for school or work records? Whatever the case, you can rely on Express Urgent Care for a wide range of medical care needs. We’re a walk-in urgent care clinic in Cheyenne, WY, seeing all patients from 2-month-olds to 100-year-olds.

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Express Urgent Care (WY) Contact Details

  • 7124 Commons Dr Unit C, Cheyenne, WY 82009
  • 307-426-4060
  • Friday 8AM to 7PM
    Saturday 9AM to 5PM
    Sunday 9AM to 5PM
    Monday 8AM to 7PM
    Tuesday 8AM to 7PM
    Wednesday 8AM to 7PM
    Thursday 8AM to 7PM
  • https://expresscarecheyenne.com/
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Express Urgent Care (WY) Reviews ( 236 )

  1. This place is ridiculous cause I sat in the waiting room for almost 2 hrs and they called another people back when I was there before them and I sat in a room for almost 30 minutes to an hr before a doctor came in!!

  2. Misdiagnosed my 6 month old son, talked to me in an accusatory manner me since the heat rash my son had apparently looked like I slapped him. Put him on antibiotics that he didn’t need when he actually had something else going on. I get how …

  3. You can make an appointment online and they will let you know 20 minutes before but when you arrive they tell you that appointments don’t matter and you have to wait until they call you in. It is usually a long wait.

  4. I recently got a covid-19 test here and all the staff were friendly and they made the process really easy! I recommend coming here if you are looking to get a test done.

  5. Pleasant staff in front and back. Made an effort to find out what is wrong with my child. If we need an urgent care in the future we will be coming back here!

  6. went in for a TB test only to sit here for over an hour and watch numerous walk ins be called back before me! if I’d have known it would be like this I would have gone somewhere else!

  7. I was seen quickly and cared for. All of the staff was great. Everyone was very kind. My pain and comfort were more important than just getting me stitches and out of there.

  8. NP was good, but when referred to the ER for probable Appendicitis and 45 minutes after released the receptionist still hasn’t sent my paperwork for an emergency CT Scan.

  9. Went in for covid testing and they had the most accurate machine in town. The service was also the best. I had no wait time and was done in less than an hour even with waiting for my results back.

  10. The nurse practitioner was awful. I’m not sure why this individual even decided to become a nurse, as she is not interested in the well-being of others. Save your money and find someone that will actually care.

  11. I went here last week and was told I had an ear infection Jennifer. Favilla gave me a prescription for ear drops. I went back yesterday because I’m still having problems with both my ears and the guy at the desk told me they couldn’t do …

  12. I have been going here for years for minor things and I have been satisfied. However, I recently went and I was pretty much told that I just have a common cold and not a serious infection. Now, I’m facing two other problems associated with what I thought I had– an infection. Waste of my time and money.

  13. I was seen for a horrific ear infection I was in and out with in 25 minutes and Dr. Steven Martin was so kind and helpful. The office staff was extremely thoughtful and kind .

  14. I have always been fond of this place because they’ve always taken good care of me. However, this last time I waited well over an hour and they were not even close to see me. I wasted an hour and didn’t even get seen. I don’t have the time …

  15. Went to the right place the new Pediatric doctors on Dell Range and they swab my son for influenza and it came back positive I wish I went there on Saturday instead of wasting my time Express Care will never go back to Express Care

  16. Went into the office a few days ago with my youngest daughter, who is 8, for symptoms of strep and muscle/joint pain. The tests came back negative and PA Jefcoat discussed the possibilities of a virus/flu. Then she stated that sore …

  17. Front desk staff rude and unprofessional. Called out questions across room, instead of asking me to come to desk. Upon entering establishment I stated that I eanted to pay cash and offered to pay up front was told I would pay after …

  18. At first, my review would have been better…I went in Monday with abdominal pain. Jennifer, CNP was great. Explained what her thoughts were and what the plan was for trying to figure out what’s wrong. Labs were sent out and Jennifer told …

  19. In town for Frontier Days from Illinois. Fell hiking and sprained my ankle. From the front desk to the person who did my x ray everyone was friendly, compassionate and comforting. You would not get this kind of customer service in Illinois!!! Thanks

  20. Had to go get tested for covid before I could go back to work because I knew people around me were exposed. I asked them to bill me for a COVID 19 test which is a global pandemic, the provider said she refused to write me a doctors note …

  21. Staff is very friendly, and professional. Best urgent care in town. Always fast and efficient at what they do when I go. They always try to help as much as possible.

  22. Driving through town after visiting Yellowstone with a bad sore throat. Stopped at clinic. Was in and out quickly, staff was very friendly and attentive. Would highly recommend to anyone passing through the Cheyenne area!

  23. Usually have to wait a very long time to see anyone…they are very slow and don’t seem to care. Went in yesterday for sinus infection to get antibiotics. The nurse practitioner Jennifer saw me…she was very rude and hateful! Wanted to …

  24. Friendly staff. Unfortunately they were so concerned with Covid testing (which came back negative) they missed that my son had pneumonia. His fever continued for a week, after negative Covid result took him somewhere else where they actually took time to properly examine him.

  25. Waited 2 1/2 hours to see someone for less than 7 minutes. I was diagnosed using Webmd from her phone and sent home. No prescription, no exam, no tests…didn’t even get on the table. Charged $250. 2 stars as front desk was friendly, but nurses not so much.

  26. Went in with a sore throat and felt terrible but the service was amazing! The staff was so nice and considerate and I was taken care of extremely quickly especially considering the pandemic! I would absolutely go back!

  27. Best experience I’ve had at an urgent care! Lady at the front desk, the nurse, and Dr. Means we’re all very friendly, knowledgeable, and helpful. I highly recommend going here!

  28. Was not impressed with Jefcoat. When she entered the room she didn’t even introduce herself and seemed like she was very inconvenienced to have to be seeing us. Upon examination my son was upset and started to cry. She told him in a stern …

  29. I have NEVER experienced anyone so rude and condescending in my life. I saw the np Deborah for my son who has had a bad cough, mucus and fevers. She wouldnt let me finish a sentence without interrupting me. She said she was looking at a …

  30. Very short wait time to be seen, they got me in almost immediately after walking in the door. The staff was friendly and knowledgeable. I will continue to visit this location for any future health concerns.

  31. Traveling through Cheyenne and needing a COVID antibody test. Received personalized quick service, and almost instant results. Truly felt as though I was treated by family.

  32. We are extremely impressed with Dr. Steve. He was understanding, down to earth and extremely effective during our visit. We would not hesitate to go back with him with any type of issue.

  33. I was not impresssed with nurse practioner Deborah Scheldigger?? We went to have my husbands bandages changed after him soiling it with urine during the night. We sere called into back room and I could hear her say she cannot change the …

  34. I was in and out, taken great care of and treated quickly! The Staff was AMAZING and I did not have to wait forever, like I normally would at an Urgent Care. Thanks Cheyenne, YOU GUYS ROCK!!!!

  35. My grandaughter had a bad cough for weeks..visited other doctors in CO that treated her for a bad cold…while she was visiting me during a weekend I took her to the urgent care..she ended up having a walking pneumonia..the doctor gave her antibiotics (thk God) and she got bck to normal in less than a week. Recomended!

  36. If I could give you no stars I would. I came in with my 6 year old daughter, we have been going here since she was born mind you she wasnt in the system.ok filled the paperwork out just to see people walk in and go before us. We finally got …

  37. Joined virtual line at 730 am, app told me to come in at 900 am. It is now 10 am, and I still have not been seen. You’re better off staying home with a nasty sinus infection that being seen here.

  38. Amazing service. I’ve never had a problem here! Everyone is nice, fast and careful. Today I got stitches; the lady that stitched me up was very sweet and made sure I felt no pain.

  39. Very pleased with Express Urgent Care. From the front desk, to the nurses, to the provider, everyone was so nice and easy to talk to. Was in and out in under an hour. Highly recommended

  40. This is a very clean, nice facility. We love the online check in system so we don’t have to wait for hours in the waiting room to be seen. The hours are helpful too because they are available when my kids’ primary doctors are not.

  41. I went to express care for a covid test. They got me right in and I received great care. The staff is friendly and knowledgeable and take the time to make sure I was ok. Best services I have received in town. Highly recommend this place!

  42. Such a kind, courteous, and knowledgeable staff. I have always appreciated the care I have received here and would recommend Express Urgent Care without reservation.

  43. I went there with my girlfriend to get a COVID test on Saturday. We traveled from Laramie to here because the results were supposed to be returned within 48 hours, and we had a trip planned 7 days later so we wanted to get results as soon …

  44. Absolutely the best urgent care in Cheyenne. Hardly any wait, everything was clean, the providers were attentive and paid attention to what their patients were saying. Won’t go to any other urgent care again and highly recommend!

  45. I was referred here and showed up 30 minutes before closing. Apologizing I said I could go else where and they insisted on helping me!! Still here 30 minutes After closing and they are caring for me. They are all extremely nice and well …

  46. The entire staff was awesome and friendly! The receptionist was so nice and welcoming that I knew it was the place I would visit anytime I was in need of urgent care! The doctors and MAs and the receptionist were very knowledgeable and polite! I will recommend to everyone I know!

  47. Great friendly knowledgeable staff who always seem to care about the patient. I have never felt like just another patient there. They take the time to listen to a patient and get to the bottom of what the complaint is. They will also make sure you don’t leave with any questions.

  48. this place helped me make sure i didn’t die! thanks to them i am here, healthy. i still managed to get covid but that was not their fault. thank you so much for all the hard work. we appreciate you❤️

  49. I needed to get a covid test ASAP and express urgent care was able to get me in right away! Everyone was so nice and welcoming. It was a quick process and I will go back for other needs. Thanks express urgent care of Cheyenne!

  50. I have been coming to Express Urgent Care for several years. They are the only non doctors office I have gone to and will go to. The wait has always been minimal, and the care is outstanding. Friendly, knowledgeable, and caring. I reccomend it to anyone needing quick professional medical care

  51. Always get solid service here!
    I’ve been bringing my family here for years now and have had consistently professional and friendly service for minor issues. Further, the staff has taken time …

  52. Both my son and I went to get check ups. The wait wasn’t too long and the staff are all very nice. They got me back pretty quick. I was really appreciative that they listened to what I had to say and all my concerns. the doctor I saw, dr. …

  53. Staff is friendly in person. But don’t try to call, they either hang up on you or don’t answer their phones. I called at 6:15 for Covid results, was hung up on 3 times and the 4th time it took 10 mins for someone to answer the phone. They …

  54. They’ve stitched my hand and got me headed in the right direction with a broken foot. They’ve also dug glass out of my daughters heel, run a bunch of strep tests and done stitches for another kid. …

  55. Dr. Molly Means is so great! Down to earth, yet still very personable. And she gave the type of care you would expect from your family doctor, not the standard in-and-out, follow up with someone if you don’t feel better lines. My wait was less than three minutes both times I’ve seen her.

  56. Had a hard time breathing the other day, came into clinic just before
    closing and worried they wouldn’t see me. They were very pleasant and didn’t seem to mind it was late. I was diagnosed with bronchitis and treated immediately. Excellent care, would go back again.

  57. I had an appointment at 2:55. It is now 4:25 and I’m STILL waiting! Absolutely ridiculous! Will never come here again or recommend this place. A lot of good it did to schedule an appointment!

  58. The staff at this facility go above and beyond for their patients. I will definitely be attending this facility for all my last minute medical needs. Thanks Express Urgent Care!!!

  59. This is my go to urgent care due to location and convenience to my pharmacy. I’ve had fairly decent care here over the years, until today. The nurse (I think she was a nurse?) who checked me in was friendly and compassionate. The PA …

  60. I went for a COVID test, I did the state test. I was informed three times I would have my results the next day if I got my test done before 1. I went it on Wednesday between 12-12:30, got the test done, and was HOME by 1pm. It is now Sunday …

  61. We just went in for Covid tests. Everyone was so kind and had great attitudes in the midst of this outbreak in Cheyenne! Our results came back quickly and when they called, they were kind and fun to talk to! We appreciate their service and humor in the midst of a pandemic. We will always go there for any medical needs!

  62. I always make the drive across town to this urgent care because it is by far the best in town. Friendly staff and helpful providers. I drive 15 minutes when I could drive less than 5. One evening a provider gave me a follow up phone call after my appointment to provide additional ideas for my daughters care. Above and beyond!!

  63. Great care. The entire staff was attentive to my needs, listened, and responded. I have seen both Robin and Molly. They have addressed several cares of the years for me, my husband, and our two smaller children, from colds to X-rays. We …

  64. Best express care facility in town! I’ve visited their office for a multitude of reasons and have always been greeted and cared for by a professional and friendly staff. Facility is clean and well-maintained and I simply cannot recommend them enough!

  65. I went to this location after I suffered from a large facial laceration. Molly Means was my provider on the case, and at first I thought she was a doctor because of the excellent care and attitude that she showed me. I was absolutely …

  66. I live on the opposite side of town and I will always come to Express Urgent Care. I’ve tried other urgent care clinics in town and wasn’t as impressed. I love that Express has a short wait time, especially when bringing my kids. Highly recommend!

  67. Our kids got sick over the weekend, we called to our primary dr and could not get them in, they suggested to come here so we came in and got us checked in waited a few min before being called back too the room, Dr. Molly came in she was …

  68. Terrible place and customer service. Went there to update my cdl physical. Everything went fine. I don’t have insurance so I am self pay. Paid my bill and now I am getting bills in the mail threatening further action even though I have my …

  69. We have been to this urgent care several times for multiple reasons. They are always friendly and take great care of my whole family. When my 14 year old got a hard to treat case of pneumonia, Molly had us go back a couple of times until …

  70. Got a COVID test here with my cousin. There were no problems with the initial test but we had to get back on the road so we were told our results would be emailed. An hour later, I get a call regarding my results. I asked if they’d be …

  71. I went to this urgent care last weekend when my son was under the weather. Very kind staff and great with kids. Molly the provider was patient and has a really good bedside manner. She reassured us that it was just a virus and needed to run its course. Shaina and Cody were the staff and they were great with the little kiddos!

  72. I’m impressed! Everyone from the front desk, to the nurses, to the nurse practitioner were great! They took the time to listen to me, provide treatment and I feel like I have a solid plan moving forward. The wait time was no problem and I will not hesitate to visit again the next time I’m under the weather!

  73. I have gone to Express urgent care since shortly after they opened. Every person there is wonderful! They listen to their patients, normally shorter wait times! They are wonderful with kids!! Today I went in so afraid of tearing me fore …

  74. Hours before I went in, I gave this place a call just to see if I can treat my specific issue there. To my great surprise, a doctor that worked at this urgent care center picked up instead of a receptionist and was very helpful and …

  75. I have been there numerous times and they are all very efficient and organized. Wait times are minimal and the providers listen to your concerns. Molly is awesome and we highly recommend her.

  76. The providers care more about the limits and obsolescence of their knowledge than actually caring for their patient. It seems the information I provided overwhelmed the PA’s medical acumen so she became controlling and physiologically …

  77. We took our child in for a COVID-19 test. We had to wait over an hour to get in a room then had to wait more time to be seen. I asked the front desk lady why they are not administering tests from peoples vehicles and she didn’t know why. …

  78. This is the worst urgent care in town, we went in for a Covid test. They did not properly document my receipt with necessary coding. I have made 3 trips to the office and spent countless hours on the phone in an attempt to get this …

  79. Loved the doctor that treated my son for an ear infection. Everything was clean, service was as fast as possible for a steady day. Front desk was very friendly, as well as the second nurse/assistant we saw. Only giving three stars because …

  80. Kind of conflicted because this place was my go to for so long until seeing the older NP Robin I think. She has seen my son daughter and me and was horrible every time. Especially bad with the kids so now I only go here if I can see someone else everyone else is usually great but I don’t trust or feel comfortable with the one NP.

  81. The staff was very friendly and professional I went in and was taken care of right away . Went in for Covid test Miss Sarah was very professional was back with my results with in the time they said . She answered all my questions and …

  82. I went in for treatment for sickness. All they did was test me for 3 things. I waited 3 days for the results, which would have been fine had I not had to call to get them. The lady on the phone explained that they don’t usually call with …

  83. Not at all impressed with quality of care. Would not return nor recommend anyone to go here. Brought my 3 kids in for coughs that have been on going for over 2 weeks and previous fevers and was told their ears are red and have ear …

  84. they were friendly, but the covid testing was a little odd. i know a lot of places aren’t doing covid like they did before, but i waited in line…. waited in the waiting room with 10-15 other people… then got tested in the room… i had covid …

  85. We have had some great experiences with this clinic. However today I was extremely extremely sick. I waited an hour to see someone. I saw a gentleman who was only interested in a flu test and a covid test. My wife had a cold and was in …

  86. Yikes… I came here to get just an antigen Covid test to attend a concert in Denver. The waiting room was okay. They have signage clearly explaining they will see people based on the severity. However, I waited for about 10 minutes to be put …

  87. After having a poor experience at another clinic in Cheyenne, I came here and was pleasantly surprised by the care and attentiveness I received from Dr. Molly! There was some confusion with my paperwork, but it was taken care of fairly quickly.

  88. I took my daughter in to get tested for Covid. I was very impressed. Friendly staff, Check in was fast, we waited only a few minutes before she got seen by a provider and we got her results back in less than 30 minutes.

  89. Horrible, got online for a 12:20 appointment and was there by 12. Got in and filled out paperwork and was told a wait so waited until after 1:30 went in and asked how much longer and was told 2 patients ahead of me would be about another …

  90. I have been 3 times. For a urgent care wight time was short. The front desk is very helpful. And the doctor are amazing. Most urgent care you fill like your just a nother number coming through. Not this one though. The doctor even remember …

  91. Everything about this urgent care is so nice! When I walked in the staff was very helpful and was super friendly. The building was very clean and I received great service when I had to visit! Definitely would go there again if I ever need to!

  92. the staff was very friendly, i was in and out in a timely fashion. i will most definitely be coming back to this clinic. 100% recommend to family and friends!

  93. I was able to be seen very quickly and the people at the front desk were very nice and helped me get my information fast. I have been so sick recently but they were able to make me feel better. this place is great!

  94. Short notice visit for two family members. Kaylee at the front desk was super helpful and got us checked in really quick. The Nurse and Molly were super friendly and squared away what they could, which helped in eliminating several things to find out what was making us sick. Would go back again.

  95. I normally have the best experience at this facility, have been there several times between my entire family. Today, however, I was extremely disappointed with the care I received from the P.A. I saw. She had the worst bedside manner and …

  96. So I have to give my daughters visit today 5 stars. Molly was absolutely amazing! I seriously can not thank her enough for how fast she was when she heard my daughters breathing! She explained so much and actually showed she cared and …

  97. Best urgent care in Cheyenne. My grand daughter had an ear and sinus infection. The staff were efficient, professional and compassionate. Second time here this month…my new go-to place for caring, medical attention!

  98. Front office staff and the nurse who took my sons vitals were very nice and very understanding. The provider who saw him was incredibly rude however. I’m heavily pregnant and can’t lift my son as he’s to heavy. He can however get on and off …

  99. I can’t say enough about this urgent care. I have been in Cheyenne 2 years now and it has become very apparent the health care in the town is far behind. Having gone to several doctors I haven’t received care anywhere near what is given …

  100. I called ahead to see if appointments we required for Covid testing and I was told no to come on in. I live less than a minute away and when I walked in with my mom in a wheel chair the receptionist was speaking with a patient about how …

  101. While the front desk was friendly, I got in very quickly and the assistant was friendly and the PA came in quickly, I felt very rushed and like the PA was not thorough. I came in with an ear ache and pain under my scalp. She only checked …

  102. Made an appointment today on the website for my wife. Got notified by text that they were behind (understandable).
    New appointment time now 2:25. Went in and was told that it would be a two hour …

  103. My Daughter required stitches after cutting her finger. She recieved immediate care and her doctor and nurses made the experience very easy at a stressful time. We would like to thank them for all their help. …

  104. Went in with a sprained finger and left feeling worse then when I arrived. No treatment and except a flimsy splint. No pain management instructions at all.

  105. I’ve been once and this was recently. The Dr who seen me was Jeffcoat… I think. She was not very nice. Her bed side manner is unpleasant, she talks so fast I didn’t even hear her name. I was uncomfortable half of my visit. The Xray tech …

  106. Don’t go to this place you will regret it. They’re a sham. Messed up on my first COVID test and said they would pay for the second but do you think they paid for it? No!!! Bunch of liars!! Called their office several times. Never got a call …

  107. Getting ahold of anyone at this clinic was an absolute headache. Half the staff is absolutely rude and the other half is incredibly nice. So it’s definitely a toss up as to whether or not you will get good service or a horrible attitude and …

  108. Dr. Molly Means was the best, she gave me the care that I needed, although I had to go to the hospital for what I found out to help me. she did everything and more! I didn’t have to wait in the ER and Cheyenne medical center was able to …

  109. As a provider, I very much understand how urgent care works. There is always a wait, but the staff was knowledgeable and prompt when they were able which is what counts. Some people take longer than others, I watched some people who needed …

  110. Robin Duncan was the physician assistant that saw my son today. She was short, interrupted my son while he was describing his illness, and also interrupted me. She did not understand the symptoms because she did not take the time to listen. …

  111. Tonight was my first time coming here and I must say I was very impressed. Check in was quick and easy. My daughter was having some dizziness from her medication and they immediately made sure she had a wheelchair and that she was …

  112. While there were quite a few people, the lady at reception did a great job handling each patient. Each person was greeted in a cordial manner and made to feel at home. Paperwork was explained. As far as the medical staff, we dealt with a …

  113. Came here today as a new patient.
    The front office was great, very friendly and quick. The Nurse came out to get me was so nice and efficient! The PA Nate came in and he was awesome! So nice and …

  114. The staff here are always friendly and accommodating. I have a hard time with new places and new people but they always make me feel welcome. I never go anywhere else.

  115. Unfortunately would not recommend. I came in feeling absolutely awful on Dec 4th 2022. I was throwing up and using the restroom. I suspected I maybe had the flu. Tested negative for that but positive for a UTI. I was prescribed Bactrim UTI …

  116. Signed in online, website said to sign up and wait comfortably from home. Received a text saying it was time to head to the office for my visit, got to the clinic, turned in patient paperwork and then was told it was another 90 minute wait. …

  117. I was there the other day and the service was perfect. Jenna was the girl that made all the paperwork in the reception. She answered to all my questions. Because english is not my first language, she helped me with some of the questions in the form by translating them to spanish. She was really nice!

  118. I absolutely love this urgent care, it’s the best one in Cheyenne! Everyone there is so nice and helpful with whatever issue you come in with. They always take great care of me!

  119. My family and I recently moved to Cheyenne and were pleasantly surprised during our first visit to Express Urgent Care. The staff was very responsive and kind and our physician did an amazing job of not only diagnosing us (yes all four of …

  120. Went in with feeling sick for three days, a temp 100.6 and was told more than likely a virus, and that day 7 would be the worst. No recommendations on what to take or do to relieve symptoms. Asked for a flu and strep test. Never called me …

  121. Robin needs to take her time when seeing patients. I saw her several weeks ago for a covid test. I had many questions, knowing how much everything has changed. She seemed rather put out with my questions and I didn’t get them all …

  122. The team at Express Urgent Care consistently takes good care of my family whenever something comes up. I trust their expertise and I know I can count on fast, professional, caring service with easy online check in! We are grateful for the care we get every single time!

  123. The receptionist was polite and kind when I arrived and I was brought back almost right away. The doctor was kind and attentive and was able to diagnose my sinus infection and call in a prescription within an hour. The doctor and nurse …

  124. This was my first time at this location.
    The receptionist was knowledgeable, kind, and professional.
    The nurse was cheerful & friendly. She was such a delight to speak with for the …

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