This is for Sterling Heights extra credit union but horrible customer service barley answers phones and they don’t tell you everything you need to know the first time you walk in there it’s been a hassle with this business and I completely do not recommend does not even deserve a star
THE PEOPLE WHO RUN THIS PLACE ARE VERY UNEDUCATED ABOUT THEIR POSITIONS. I AM A DEALER IN SOUTHEASTERN MICHIGAN AND I WILL RECOMMEND THAT NOBODY GOES TO THIS CREDIT UNION ESPECIALLY FOR A CAR LOAN. THEY HAVE NO IDEA HOW TO CORRECTLY READ A …
Don’t try to get a loan here you will be denied whether you have and account here or not I really wish I would have read the reviews before even dealing with them
This place is terrible. Always getting you for your pennies. And all the employees don’t care about no one but themselves. No sympathy for the public. They’ll hang up the phone on you too instead of working out a problem
Look at the reviews they just as many good as they do bad this credit union is horrible not to mention they charge for everything loving MICHIGAN first since my switch after being with ECU 7 years
I get text alerts 3 day after withdraws or deposit are there they said I could deposit money at any credit union I put cash in an they hold money for five days after u put to much money I put 206 in then another 145 the same day then cause …
Secured a personal loan. Very courteous, fast, efficient, accurate, caring and professional staff. Highly recommend this credit union for your personal financial needs.
The indoor staff are wonderful!! However, the drive thru takes forever and the lady took her sweet time laughing and having a ball. Meanwhile there is a whole line behind us!!
Closing my account ASAP the only reason I haven’t because it’s Saturday the Drive-Up ATM customer service rep was by far the rudest women I have ever met. Did not attempt to cash my check if I had the women’s name I would report her.
I HAVE BEEN TO PLENTY OF BANKS AND GOT TURNED DOWN.EXTRA CREDIT UNION GAVE ME A SECOND CHANCE TO GET MY CREDIT BACK ON POINT AND TO GET A LOAN.I PERSONALLY WANT TO THANK AMANDA SHAW, SHE WAS UNDERSTANDING AND WE KEPT IN CONTACT TIL MY LOAN WAS APPROVED.AMANDA DESERVES A RAISE OR A BONUS.THATS JUST MY OPINION.THANKS AMANDA!!!!
Was gonna look for a bank that I can walk into. After seeing these reviews, I’ll stick with USAA. They may have only online banking. But its hassle free and fee free.
The service at the warren Location is very rude I don’t like how they speak to people they don’t help you with anything I’m about closing my account with them. I never had a problem with the service at the Sterling Heights location but it’s close.
I like how rude the front office is. I like how that can just go back on my signed agreement and charge me 2x my payment, wish I knew why.. but they’ll just leave me on hold for 20+ minutes every time I call so I can never get an answer. …
Beautiful building filled with apathetic employees. I waited 10 minutes at the reception desk and then 45 minutes to talk to a customer service person. During that 55 minute waiting period I noticed that none of the employees smiled or …
DO NOT do business with this credit union. If you do you will regret it. When you need to talk to them, you can’t. You will sit on endless hold, get voicemails, never get anything resolved.
They need to figure out there defective debit card situation. My first debit cards chip kept falling off and when I did get it back on it wouldnt read at any stores and was unusable. I thaught ok things happen and called to have a new one …
This credit union is the worst! I have never been nickel-dimed like at this place. I have direct deposit. Funds in checking but payment made via ach from savings and this place charges nsf fees three times totaling $96 which was taken …
This bank is racist and I have had problems getting a loan. I have been harrassed by loan officers and asked questions that had nothing to do with a loan. I really want to file a lawsuit against them. Valerie and Connie are the worst and …
The only good thing are the loan interest rates, otherwise its a mediocre credit union that LOVES fees and a loan department that takes forever. i’ve been with them since the WSCU days, but with each name changes, the advantages get less and less.
I tried to call the bank you get a lien release for a vehicle being traded in by a customer. The bank had the wrong vin the whole time, making the lien release void. Now I have to jump through hoops for fix YOUR mistake. Once I FINALLY get …
From the first day I became a member, they have treated me with respect and kindness. They have always been honest and trustworthy and helped me in paying off debt. I will continue being a loyal member for years to come. Professional staff highly recommend
Changing banks as SOON as possible. My aunt put me into this credit union when I started college because she is a member. I have had my identity stolen and it took 3 months to resolve the issue claiming that Microsoft was robbing me when I …
Horrible customer service. Charged me from my card while I told them to cancel automatic payments a month before my last loan payment that I was going to pay off with cash.. Drive thru tellers are very slow and have horrible attitude. Came …
Horrible experience with Jennifer in Auto loan department. Wanted 20% down on a $7000 loan. Provided $1400 weekly income verification with a 620 credit score and it was a process that was taking almost 4 weeks. …
My experience with Extra credit was amazing from the time I walked in the front door to a great smile and warm atmosphere. All the employees there are nice but it’s one that was amazing and I will only go to her from now on and her name is …
Went to open a savings account and sat there as people who came in after me, with no appointment, were serviced before me. After waiting for 47 minutes I decided to leave. Not one time did someone approach me to apologize for the wait, nor …
They gave me a debt consolidation loan when no one else would. They worked with my bruised credit (I’ve got to start somewhere to rebuild it). They didn’t give quite what I was asking for but, what I was given was reasonable. My only qualm …
I WAS a member going back to 1983 (Warren school’s credit union back then). Here is why I quite. I had an online account by did not login much, due to this inactivity they sent me a paper statement and then charged me a fee. I called a was …
They have been a great credit union up until now. I have fallen on hard times and need the credit union to work with me for a few months on my loans. I’ve talked to a couple people there one of which was the head of collections. I waited …
Really let down with the service here. I have accounts with 2 other major bank chains (great) and have had the poorest service with extra credit union. Went here for the low interest rates for a credit card consolidation loan the set up …
This bank has the right mentality to help those in bad financial standing but has poor execution. They don’t communicate or followup on loan decisions to know if you are approved. They also do not value confidentiality and listen well to …
HORRIBLE!!! Asked for a manager because Stephanie “call service senior rep” was super rude. Stepanie apologized after she realized she was extremely rude but would not let me speak to a manager saying they were busy. I’m going to withdraw everything and put my $$$ where they care about customers.
We have been members of Extra Credit Union for over twenty five years, and have witnessed her growth through her transition periods, from Warren Schools credit union to Metro Credit Union and currently Extra Credit Union. Our experience …
I wish I could give ZERO STARS. Do not get anything from this scamming bank. I got a auto loan from them they charged me extra for my monthly payment for GPS tracker . In March my truck was stolen and now they tell me that the GPS tracker …
Very good credit union to put your money in and they really work with you. Never had a problem with any load, auto or personal and were always will to help out. I alway hear friends crazy story about other union/banks and I can not say I have nothing but good things to say about extra credit union
I like the credit union but the ATM machine at Metro-parkway is horrible and needs to be replaced or fixed for eating debit cards. In the past year my debit card has gotten stuck in the ATM 3 times, and I know I’m not the only customer …
This place has given me the ultimate poor excuse for an Credit Union. I fell on hard times lost my job due to me having surgery on my back! Ok I was still trying to pay my loan off! They charged me over $300 in late fees Ok God blessed me I …
My husband and I worked with Jennifer and Carmen (who were both AMAZING) on an auto loan. Some tragic life events left our credit a bit beaten. Extra Credit Union was the ONLY financial institution that actually listened to our story and …
one of the best credit unions in SE Michigan. Service and rates are always fantastic. great customer support (Shout out to Connie)!!! gonna stick with EXTRA CREDIT UNION forver
I tried to get a small loan to get me on a path to better credit but they denied me. Every single time I call they say they go out of their way to give you money because they have plenty of it but that clearly doesn’t apply to me. I’m going …
I have been a Bank of America customer for ages and made the switch to ECU at the recommendation of a friend. I could not be happier. They have worked with my wife step by step to help counsel us to repair our credit and qualify for better …
I have been a member of this credit union for many years and it started out as one of the best decisions I’d ever made. Fast forward 2018. The are just like the money grubbing Big Banks. And you can forget speaking directly to a person …
Horrible service. Usually have to wait 20 minutes or more to talk to a real person, their online banking is awkward and if you have a problem they don’t have a number to call after hours. Moving our money to a credit union that has better service even though it’s going to be a total pain. I just can’t deal with them anymore.
I love this credit union, the best credit union I have ever been with. They really meets your needs in anyway possible. Everyone is so kind and friendly. I have been with them for over 4 years and I can say the are exactly what they say. They have millions to lean. I believe that. Thank you so much for meeting my needs.
I love Extra Credit Union. They are the best and treat you like Family. I would NEVER go to another Credit Union or bank. Summer Lewis is my favorite but everyone who work at the Branch have positive attitudes, even the call center. Thanks …
This place has terrible communication. Worked with them for nearly 3 months on a home equity loan. I wanted to free up some money by consolidating some debt as well as switch to a credit union closer to where I live (my current c.u was 40 …
***Real 5 star review*** I have been with Extra for a little over 2 years now and I’ve had auto and personal loans there and I must say, my experience has always been great. I had struggle credit and Extra gave me a chance to build my …
I was with my past, The Local Credit Union, for more than 20 years. When trying to refinance my auto loan, my wife found her Credit Union had a much better rate. Opened my new account at my new Credit Union this afternoon. And a HUGE THANK …
After having an issue with the bank and speaking to Amanda who was very sincere in her apology ,who got me approved for $300 more for a FlexLine of Credit, after explaining how busy the branch was and responding promptly where approval took …
Tell Lisa to update her records and stop calling me! I can’t believe a “professional” would be this poor at keeping records updated, especially at a CREDIT UNION with money involved. Had a voicemail from her, super cheery and friendly tone, …
I had a great experience at the credit union. I was looking to consolidate all my debt into one payment. All the other credit unions and Banks denied my request just making excuses to not help me. I applied at extra credit after hearing an …
If your looking to get a loan this is the place to go to. Ask for Michael please! Amazing and really helpful and tries his absolute best to get you whatever loan you need, with that being said you won’t get approved the next day the process …
If you work a 9-5, good luck getting any sort of assistance with accessing your account. Their hold times are ridiculous if you decide to use your lunch break to call for help. They have monthly maintenance fees on top of fees for NOT using …
I really like this bank but the problem is they never pick up the phone it’s like the phone is not an option lol would love to see some improvement on that, other than the phone everything is good
I’ve been a member through two names changes, all the way back when it was called Warren Schools Credit Union. They used to be a great savings institution. I can honestly say the only thing “Extra” about this credit union now are the extra charges.
I’ve been a member for 15 years and I still get amazing help. Katelyn is a great member service person and helped me and my husband with our accounts. She explained everything to me esp about refinancing
Always had a pleasant experience working with ECU – hands down my favorite bank to work with!!! If you need financial services, this is the place to go 100% recommend
I’ve been with this bank for nearly a decade and feel it is a huge scam. They do not have adequate overdraft protection and associates are “not allowed” to fix this mistake. They have told me to send a letter to the committe. And after …
Have been a member since 2002 when i opened my first Save-A-Saurus account when i was in elementary school. It sat dormant for years and I would use it for car loans, HELOC, Credit Cards, etc. …
At my age I have never been so pleased with the complete transaction from the beginning to the end excellent customer service Mike Carr is the best I have encountered in my lifetime.
I have been a member at this Credit Union since 2018 and I’ve only encountered a few problems in that time. Unfortunately, today I’ve had the most unbelievable experience with this Credit Union. I called on January 7th, informing …
I would give this bank no stars if I could. Their in-person tellers are nice, but hope you don’t have an issue after hours! There is no way to unlock your online account after hours. They freeze your debit card on a whim. Their website …
Michael Carr was Awesome appreciate him getting me approved so quickly on my loan he is very professional his energy was spectacular I look forward to building my rep with this bank!!!!
Have had great experiences with all the staff especially Connie Brandt and Amanda. I was in such a terrible place and these two put my life back on track and made things alot easier. Very appreciative.
Michael Carr is the absolute best I have been going to him for four years and he is always so helpful and goes above and beyond to get me the best options!!!!
Joshua Ouellette is such a great help at EXTRA CREDIT UNION always nice and polite he also did an amazing job with helping me with all my questions and concerns about my financial needs he was very helpful and I would like to give him a 5 ⭐ THANKS AGAIN
Very professional,polite and expedient. I was very happy with their effort in helping me with my concerns. I would recommend their service to everyone.
Long story short, I’ve had ECU for my entire banking life ( I would say around 14 years ) and I’ve never had any issues what so ever with ECU. They have always been pleasant to work with, they give me great deals and always bring up better …
Wow what can I say This place is Awesome I worked with Michael Carr he is the most nicest hard working person he was so patient with me and helping me with my credit such a Good Guy Extra Credit Union Thank you and now I have transportation Micheal Carr ❤️
I’ve been banking with Extra Credit Union for 4+ years and I have no intentions of leaving them. They really help their customers and Ik my money is safe with them.
My Loan officer Jamie is very nice and talked to me about the loan I wanted and followed through after everything was done. Very happy with Extra Credit union.
Jamie helped me get a vehicle loan and she was awesome. Communication was fantastic and every step was easily done over the phone…either calls, texts or emails. Picked up my check with no questions asked with a gas card gift attached! Couldn’t of asked for better service!
We are in the process of getting a loan from Extra Credit Union, Chauna Ace has been the person that we have felt with so far in the process and I have to say she has gone the extra mile to help us move along. Chauna always has a smile …
The employees make me feel like family. Joining this CU was the best financial decision I’ve made. I refer as many people as I can. Thank you Extra!! Lisa is the best est
My Credit agent Linda Davis is thee most wonderful and skillful person I’ve ever worked with, everytime I call if I’m having an issue with money she is so helpful and I don’t think she’s ever turned me down. She’s help me better structure my finances and given me great financial advice…I love her she is so wonderful.
I love Extra Credit Union but today I had the worst experience. My daughter noticed multiple fraud transactions on her account. We tried contacting Extra Credit Union but they don’t have an after hour contact. It’s frustrating that there is …
I received a car loan with no problem, easy transaction. Never EVER late with monthly note in fact insigned up for automated payments. Fast forward 3 years later I applied for a personal loan it wasn’t a good experience. Not sure of her …
The Credit Union of choice!…Michael Carr in the lending department, made personal and auto loan experiences seamless…Michael was very knowledgeable, insightful and was just a pleasure to work with…Thanks again Mike for your exceptional customer service!!!…
I was working with Michael Carr and he was awesome he has been working on assisting me with my loan for a couple of months and he has been very persistent and patient with me and he is awesome he deserves in a ward and I want to say thank you so much Michael Carr for everything you have done for me
UPDATE: Because of this review they removed me from the overdraft service. I know I’m not the most financially responsible person, but I’m underwater and sometimes overdrafts are the only way to keep the heat on or put food on the table, …
Michael Carr helped me get a small loan that was greatly needed. He went above and beyond my expectations. I’ve been with Extra Credit Union for years. They hav never disappointed me.
I’ve been a member for over 30 years. They are always willing to help out with auto loans to personal loans. Anytime I have a issue or encounter a problem, they fix it immediately. Will never bank anywhere else.
My loan specialist is Connie Brandt she is very professional with great customer service! Overall this credit union is the absolute best they help bring my credit up & gave me my first credit card & credit line
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My experience with extra credit union was amazing. We did have a little hiccup but, they pulled it through and made it happen for me. Thanks to mike care and the team he has behind him. I truly appreciate!!!!
I came in to Extra Credit Union on a weekday at around 4pm to open a new account. After signing in on the tablet, I waited for 20 minutes in an empty lobby. Nobody came to help me so I left. While waiting, I observed multiple employees coming in and out of their empty offices but it seemed like no one cared.
Very happy with Extra Credit Union. Lynda helped me with my boat loan and it was quick and easy. She is professional and very customer oriented. We always ask for her when we need anything to do with loans or credit. My wife has an auto loan thru ECU and my son is becoming a member as well.
After being a long-time member, I have had enough. The way I was just treated tonight shows me closing my accounts, and placing my money in other banks was the right choice. I waited 45-60 minutes in an empty lobby, trying to close …
This Credit union has a great Family atmosphere! The new and improved App makes it easier to navigate. Lastly, Lynda D. has been knowledgeable, patient, and great. Rep. Over the years!! I appreciate her and the Extra staff!
Extra Credit Union is the best banking facility hands down! C. Brandt from their Lending Department listened to me and actually cared, she helped me when no other lending company would. She has been a blessing! Thank you!
We have several loans through Extra…auto’s, boat, snowmobiles etc. and every experience has been seamless! Not only the low rates but the exceptional customer service…..Michael Carr goes above and beyond and his follow up is spot on! Thank you for the amazing customer service Michael!
Everyone at Extra Credit Union is awesome. I am always greeted with a smile when I walk in. Jamie took great care of me! If you need any help please go to Jamie she works extremely hard and goes above and beyond! I will be doing more work with her soon. Thank you so much! Btw the app is awesome and super user friendly.
Stephanie in the call center was the amazing person that took my call today. She went above and beyond with her service and not only helped to set my mind at ease with some financial issues we have experienced lately, but she also had some …
I worked with Lynda D. She was so passionate about getting my loan approved. It really made me feel like my lender was my friend. I had the best experience even though there were obstacles beyond our control Lynda was always on top of …
I’ve been a member of Extra Credit Union for many years and been doing business with them for decades. It’s always a great experience doing my banking with them. The ECU employees are friendly and knowledgeable. The loan officers are top …
(Translated by Google) It’s fast
(Original)
Fast n ez
Great service! No long waits, and the people there are amazing! Always friendly and uplifting
Mike Carr it’s always very helpful and makes my loan process nice and easy. Highly recommended
i can never get through to talk to someone on the phone !!!!!!!!!!!!!!!!!!!!!!!!
Terrible, just terrible!!
professional, efficient, amazing.
Love this credit union
Awesome people great service!
Extremely lazy representatives. Don’t waist you’re time!
They were AWESOME! Peggy ROCKED!!!
This credit union sucks! Wish I could give a zero rating.
Great service! Always willing to help when you need it most!
Lacey took through everything and she was the bomb with assisting with opening my account.
Horrible!!! Came to open a new account, sat for over an hour and name was NEVER called. Worst customer service ever
Wonderful Place,Everyone I Came In Contact With Was Friendly & Pleasant….
Horrible customer service, when you call them it’s loops of automated service, I’ve called several times and left voicemails no one answers the phone!
I didn’t meet the requirements to open an account here, this credit union is not open to everyone.
This bank sucks under staffed 6 cars in the drive thru 1 lane open. This place is a joke
This is a great place to bank until you need their “customer service” department. What a joke.
Love extra credit union they have super speedy service and accuracy 😀 …
This is the worst bank ever do not go to them the lied to me and repossessed my vehicle for no reason they can go to hell closing my account
Refinanced my car loan with them,payment amount is same plus they added 2 more months
Love this credit union. They have give us a second chance. Forever grateful.
This is for Sterling Heights extra credit union but horrible customer service barley answers phones and they don’t tell you everything you need to know the first time you walk in there it’s been a hassle with this business and I completely do not recommend does not even deserve a star
I love this credit union. They’re always going out of their way to assist you.
THE PEOPLE WHO RUN THIS PLACE ARE VERY UNEDUCATED ABOUT THEIR POSITIONS. I AM A DEALER IN SOUTHEASTERN MICHIGAN AND I WILL RECOMMEND THAT NOBODY GOES TO THIS CREDIT UNION ESPECIALLY FOR A CAR LOAN. THEY HAVE NO IDEA HOW TO CORRECTLY READ A …
Don’t try to get a loan here you will be denied whether you have and account here or not I really wish I would have read the reviews before even dealing with them
This credit union is the best I’ve been too! I’m glad that I joined!!
Great credit union.This is exactly why credit unions are so much better than banks.People friendly and extremely professional.
The atmosphere was welcoming and friendly.
Quick and Friendly Service. Been with Extra Credit Union for 30 years and they are the Best!!
Nice design. Helpful.
Slower service.
This place is terrible. Always getting you for your pennies. And all the employees don’t care about no one but themselves. No sympathy for the public. They’ll hang up the phone on you too instead of working out a problem
Look at the reviews they just as many good as they do bad this credit union is horrible not to mention they charge for everything loving MICHIGAN first since my switch after being with ECU 7 years
I was looking for a credit union. Extra Credit Union was recommended and I have zero regets about joining. Friendly staff.
I get text alerts 3 day after withdraws or deposit are there they said I could deposit money at any credit union I put cash in an they hold money for five days after u put to much money I put 206 in then another 145 the same day then cause …
Anytime I go in 11am, 2pm, 4pm, there’s only 2 tellers and a line a dozen strong.
That’s insulting to any customer and incompetent.
Secured a personal loan. Very courteous, fast, efficient, accurate, caring and professional staff. Highly recommend this credit union for your personal financial needs.
This financial institute is by far the best.
They really work things out with you period!
Chauna knows her stuff and was a pleasure to deal with.
The indoor staff are wonderful!! However, the drive thru takes forever and the lady took her sweet time laughing and having a ball. Meanwhile there is a whole line behind us!!
By far the best Credit Union!
Closing my account ASAP the only reason I haven’t because it’s Saturday the Drive-Up ATM customer service rep was by far the rudest women I have ever met. Did not attempt to cash my check if I had the women’s name I would report her.
I HAVE BEEN TO PLENTY OF BANKS AND GOT TURNED DOWN.EXTRA CREDIT UNION GAVE ME A SECOND CHANCE TO GET MY CREDIT BACK ON POINT AND TO GET A LOAN.I PERSONALLY WANT TO THANK AMANDA SHAW, SHE WAS UNDERSTANDING AND WE KEPT IN CONTACT TIL MY LOAN WAS APPROVED.AMANDA DESERVES A RAISE OR A BONUS.THATS JUST MY OPINION.THANKS AMANDA!!!!
Was gonna look for a bank that I can walk into. After seeing these reviews, I’ll stick with USAA. They may have only online banking. But its hassle free and fee free.
The service at the warren Location is very rude I don’t like how they speak to people they don’t help you with anything I’m about closing my account with them. I never had a problem with the service at the Sterling Heights location but it’s close.
I like how rude the front office is. I like how that can just go back on my signed agreement and charge me 2x my payment, wish I knew why.. but they’ll just leave me on hold for 20+ minutes every time I call so I can never get an answer. …
Excellent experience . My experience was great wonderful. Thank you.
After 37yrs with this credit union, I’ve had enough with the substandard service.
It’s time to move on to bigger and better.
Thank you for your very efficient process in my car buying. Service was excellent.
He does a very good job and is very helpful thank you for the help
Beautiful building filled with apathetic employees. I waited 10 minutes at the reception desk and then 45 minutes to talk to a customer service person. During that 55 minute waiting period I noticed that none of the employees smiled or …
DO NOT do business with this credit union. If you do you will regret it. When you need to talk to them, you can’t. You will sit on endless hold, get voicemails, never get anything resolved.
Have been banking with extra Credit Union since 1969 when they were Metro credit Union. Always received good service, staff always pleasant.
They need to figure out there defective debit card situation. My first debit cards chip kept falling off and when I did get it back on it wouldnt read at any stores and was unusable. I thaught ok things happen and called to have a new one …
Very nice staff and always trying give you the best service possible
Great place. ONLY down fall is only ONE location!!!
This credit union is the worst! I have never been nickel-dimed like at this place. I have direct deposit. Funds in checking but payment made via ach from savings and this place charges nsf fees three times totaling $96 which was taken …
Michael carr is is the best member service rep ever he helped me get out of a very tough financial situation
This bank is racist and I have had problems getting a loan. I have been harrassed by loan officers and asked questions that had nothing to do with a loan. I really want to file a lawsuit against them. Valerie and Connie are the worst and …
The only good thing are the loan interest rates, otherwise its a mediocre credit union that LOVES fees and a loan department that takes forever. i’ve been with them since the WSCU days, but with each name changes, the advantages get less and less.
I tried to call the bank you get a lien release for a vehicle being traded in by a customer. The bank had the wrong vin the whole time, making the lien release void. Now I have to jump through hoops for fix YOUR mistake. Once I FINALLY get …
People are nice but thats all i can say. No hurry to fix any issues they have. Example only 1 branch and there coin machine has been down for a month.
From the first day I became a member, they have treated me with respect and kindness. They have always been honest and trustworthy and helped me in paying off debt. I will continue being a loyal member for years to come. Professional staff highly recommend
Changing banks as SOON as possible. My aunt put me into this credit union when I started college because she is a member. I have had my identity stolen and it took 3 months to resolve the issue claiming that Microsoft was robbing me when I …
Horrible customer service. Charged me from my card while I told them to cancel automatic payments a month before my last loan payment that I was going to pay off with cash.. Drive thru tellers are very slow and have horrible attitude. Came …
Horrible experience with Jennifer in Auto loan department. Wanted 20% down on a $7000 loan. Provided $1400 weekly income verification with a 620 credit score and it was a process that was taking almost 4 weeks. …
My experience with Extra credit was amazing from the time I walked in the front door to a great smile and warm atmosphere. All the employees there are nice but it’s one that was amazing and I will only go to her from now on and her name is …
Went to open a savings account and sat there as people who came in after me, with no appointment, were serviced before me. After waiting for 47 minutes I decided to leave. Not one time did someone approach me to apologize for the wait, nor …
Terrible service, they hung up on me. Never deal with anything that causes them to lift a finger.
They gave me a debt consolidation loan when no one else would. They worked with my bruised credit (I’ve got to start somewhere to rebuild it). They didn’t give quite what I was asking for but, what I was given was reasonable. My only qualm …
I WAS a member going back to 1983 (Warren school’s credit union back then). Here is why I quite. I had an online account by did not login much, due to this inactivity they sent me a paper statement and then charged me a fee. I called a was …
They have been a great credit union up until now. I have fallen on hard times and need the credit union to work with me for a few months on my loans. I’ve talked to a couple people there one of which was the head of collections. I waited …
Really let down with the service here. I have accounts with 2 other major bank chains (great) and have had the poorest service with extra credit union. Went here for the low interest rates for a credit card consolidation loan the set up …
This bank has the right mentality to help those in bad financial standing but has poor execution. They don’t communicate or followup on loan decisions to know if you are approved. They also do not value confidentiality and listen well to …
HORRIBLE!!! Asked for a manager because Stephanie “call service senior rep” was super rude. Stepanie apologized after she realized she was extremely rude but would not let me speak to a manager saying they were busy. I’m going to withdraw everything and put my $$$ where they care about customers.
We have been members of Extra Credit Union for over twenty five years, and have witnessed her growth through her transition periods, from Warren Schools credit union to Metro Credit Union and currently Extra Credit Union. Our experience …
I wish I could give ZERO STARS. Do not get anything from this scamming bank. I got a auto loan from them they charged me extra for my monthly payment for GPS tracker . In March my truck was stolen and now they tell me that the GPS tracker …
Very good credit union to put your money in and they really work with you. Never had a problem with any load, auto or personal and were always will to help out. I alway hear friends crazy story about other union/banks and I can not say I have nothing but good things to say about extra credit union
I like the credit union but the ATM machine at Metro-parkway is horrible and needs to be replaced or fixed for eating debit cards. In the past year my debit card has gotten stuck in the ATM 3 times, and I know I’m not the only customer …
This place has given me the ultimate poor excuse for an Credit Union. I fell on hard times lost my job due to me having surgery on my back! Ok I was still trying to pay my loan off! They charged me over $300 in late fees Ok God blessed me I …
Your guys old app was way better this new app and whatever you’re doing it needs to get fixed
I worked with Jamie to open an account and get a loan, she was nothing short of phenomenal! Thank you, Jamie!
My husband and I worked with Jennifer and Carmen (who were both AMAZING) on an auto loan. Some tragic life events left our credit a bit beaten. Extra Credit Union was the ONLY financial institution that actually listened to our story and …
TL;DR- Leaving after 14 years to go to a credit union who is better able to take care of my needs. …
one of the best credit unions in SE Michigan. Service and rates are always fantastic. great customer support (Shout out to Connie)!!! gonna stick with EXTRA CREDIT UNION forver
I tried to get a small loan to get me on a path to better credit but they denied me. Every single time I call they say they go out of their way to give you money because they have plenty of it but that clearly doesn’t apply to me. I’m going …
This credit union needs help!
I went to the Warren location on THREE different occasions to open a NEW account …
I have been a Bank of America customer for ages and made the switch to ECU at the recommendation of a friend. I could not be happier. They have worked with my wife step by step to help counsel us to repair our credit and qualify for better …
I have been a member of this credit union for many years and it started out as one of the best decisions I’d ever made. Fast forward 2018. The are just like the money grubbing Big Banks. And you can forget speaking directly to a person …
Horrible service. Usually have to wait 20 minutes or more to talk to a real person, their online banking is awkward and if you have a problem they don’t have a number to call after hours. Moving our money to a credit union that has better service even though it’s going to be a total pain. I just can’t deal with them anymore.
I love this credit union, the best credit union I have ever been with. They really meets your needs in anyway possible. Everyone is so kind and friendly. I have been with them for over 4 years and I can say the are exactly what they say. They have millions to lean. I believe that. Thank you so much for meeting my needs.
Have been banking here for 10 years.
I received my first credit card through this bank (altura mastercard) not long …
I love Extra Credit Union. They are the best and treat you like Family. I would NEVER go to another Credit Union or bank. Summer Lewis is my favorite but everyone who work at the Branch have positive attitudes, even the call center. Thanks …
This place has terrible communication. Worked with them for nearly 3 months on a home equity loan. I wanted to free up some money by consolidating some debt as well as switch to a credit union closer to where I live (my current c.u was 40 …
Preface: I have been a member of this bank since I was a child. I’m nearly 40 now. …
***Real 5 star review*** I have been with Extra for a little over 2 years now and I’ve had auto and personal loans there and I must say, my experience has always been great. I had struggle credit and Extra gave me a chance to build my …
I was with my past, The Local Credit Union, for more than 20 years. When trying to refinance my auto loan, my wife found her Credit Union had a much better rate. Opened my new account at my new Credit Union this afternoon. And a HUGE THANK …
After having an issue with the bank and speaking to Amanda who was very sincere in her apology ,who got me approved for $300 more for a FlexLine of Credit, after explaining how busy the branch was and responding promptly where approval took …
Tell Lisa to update her records and stop calling me! I can’t believe a “professional” would be this poor at keeping records updated, especially at a CREDIT UNION with money involved. Had a voicemail from her, super cheery and friendly tone, …
I had a great experience at the credit union. I was looking to consolidate all my debt into one payment. All the other credit unions and Banks denied my request just making excuses to not help me. I applied at extra credit after hearing an …
If your looking to get a loan this is the place to go to. Ask for Michael please! Amazing and really helpful and tries his absolute best to get you whatever loan you need, with that being said you won’t get approved the next day the process …
If you work a 9-5, good luck getting any sort of assistance with accessing your account. Their hold times are ridiculous if you decide to use your lunch break to call for help. They have monthly maintenance fees on top of fees for NOT using …
I really like this bank but the problem is they never pick up the phone it’s like the phone is not an option lol would love to see some improvement on that, other than the phone everything is good
I’ve been a member through two names changes, all the way back when it was called Warren Schools Credit Union. They used to be a great savings institution. I can honestly say the only thing “Extra” about this credit union now are the extra charges.
Michael Carr has very good customer service willing to help you out with whatever you need.
Thank you very much
I’ve been a member for 15 years and I still get amazing help. Katelyn is a great member service person and helped me and my husband with our accounts. She explained everything to me esp about refinancing
Always had a pleasant experience working with ECU – hands down my favorite bank to work with!!! If you need financial services, this is the place to go 100% recommend
I highly recommend going to see Michael Carr. He has helped me and is amazing at his job.
I’ve been with this bank for nearly a decade and feel it is a huge scam. They do not have adequate overdraft protection and associates are “not allowed” to fix this mistake. They have told me to send a letter to the committe. And after …
Have been a member since 2002 when i opened my first Save-A-Saurus account when i was in elementary school. It sat dormant for years and I would use it for car loans, HELOC, Credit Cards, etc. …
Extra credit union was really there for me when I needed them the most, thanks so much.
At my age I have never been so pleased with the complete transaction from the beginning to the end excellent customer service Mike Carr is the best I have encountered in my lifetime.
I have been a member at this Credit Union since 2018 and I’ve only encountered a few problems in that time. Unfortunately, today I’ve had the most unbelievable experience with this Credit Union. I called on January 7th, informing …
I would give this bank no stars if I could. Their in-person tellers are nice, but hope you don’t have an issue after hours! There is no way to unlock your online account after hours. They freeze your debit card on a whim. Their website …
Michael Carr was Awesome appreciate him getting me approved so quickly on my loan he is very professional his energy was spectacular I look forward to building my rep with this bank!!!!
Professional and thorough as well as charismatic and personable team members. A Pleasant banking experience.
Have had great experiences with all the staff especially Connie Brandt and Amanda. I was in such a terrible place and these two put my life back on track and made things alot easier. Very appreciative.
Thank you Michael Carr for assisting me with my loan! Thank you for being patient with me and thank you for your great customer service
I’ve been with them for 5 years, and I love everything about this credit union
Michael Carr is the absolute best I have been going to him for four years and he is always so helpful and goes above and beyond to get me the best options!!!!
Joshua Ouellette is such a great help at EXTRA CREDIT UNION always nice and polite he also did an amazing job with helping me with all my questions and concerns about my financial needs he was very helpful and I would like to give him a 5 ⭐ THANKS AGAIN
Very professional,polite and expedient. I was very happy with their effort in helping me with my concerns. I would recommend their service to everyone.
Long story short, I’ve had ECU for my entire banking life ( I would say around 14 years ) and I’ve never had any issues what so ever with ECU. They have always been pleasant to work with, they give me great deals and always bring up better …
Wow what can I say This place is Awesome I worked with Michael Carr he is the most nicest hard working person he was so patient with me and helping me with my credit such a Good Guy Extra Credit Union Thank you and now I have transportation Micheal Carr ❤️
I’ve been banking with Extra Credit Union for 4+ years and I have no intentions of leaving them. They really help their customers and Ik my money is safe with them.
My Loan officer Jamie is very nice and talked to me about the loan I wanted and followed through after everything was done. Very happy with Extra Credit union.
Jamie helped me get a vehicle loan and she was awesome. Communication was fantastic and every step was easily done over the phone…either calls, texts or emails. Picked up my check with no questions asked with a gas card gift attached! Couldn’t of asked for better service!
We are in the process of getting a loan from Extra Credit Union, Chauna Ace has been the person that we have felt with so far in the process and I have to say she has gone the extra mile to help us move along. Chauna always has a smile …
Lynda Davis is awesome! I cannot say enough good things about her.
My husband recently passed, and Lynda was able to help me get started in my new …
The employees make me feel like family. Joining this CU was the best financial decision I’ve made. I refer as many people as I can. Thank you Extra!! Lisa is the best est
My Credit agent Linda Davis is thee most wonderful and skillful person I’ve ever worked with, everytime I call if I’m having an issue with money she is so helpful and I don’t think she’s ever turned me down. She’s help me better structure my finances and given me great financial advice…I love her she is so wonderful.
I love Extra Credit Union but today I had the worst experience. My daughter noticed multiple fraud transactions on her account. We tried contacting Extra Credit Union but they don’t have an after hour contact. It’s frustrating that there is …
I received a car loan with no problem, easy transaction. Never EVER late with monthly note in fact insigned up for automated payments. Fast forward 3 years later I applied for a personal loan it wasn’t a good experience. Not sure of her …
The Credit Union of choice!…Michael Carr in the lending department, made personal and auto loan experiences seamless…Michael was very knowledgeable, insightful and was just a pleasure to work with…Thanks again Mike for your exceptional customer service!!!…
I was working with Michael Carr and he was awesome he has been working on assisting me with my loan for a couple of months and he has been very persistent and patient with me and he is awesome he deserves in a ward and I want to say thank you so much Michael Carr for everything you have done for me
UPDATE: Because of this review they removed me from the overdraft service. I know I’m not the most financially responsible person, but I’m underwater and sometimes overdrafts are the only way to keep the heat on or put food on the table, …
Michael Carr helped me get a small loan that was greatly needed. He went above and beyond my expectations. I’ve been with Extra Credit Union for years. They hav never disappointed me.
I’ve been a member for over 30 years. They are always willing to help out with auto loans to personal loans. Anytime I have a issue or encounter a problem, they fix it immediately. Will never bank anywhere else.
My loan specialist is Connie Brandt she is very professional with great customer service! Overall this credit union is the absolute best they help bring my credit up & gave me my first credit card & credit line
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My experience with extra credit union was amazing. We did have a little hiccup but, they pulled it through and made it happen for me. Thanks to mike care and the team he has behind him. I truly appreciate!!!!
I came in to Extra Credit Union on a weekday at around 4pm to open a new account. After signing in on the tablet, I waited for 20 minutes in an empty lobby. Nobody came to help me so I left. While waiting, I observed multiple employees coming in and out of their empty offices but it seemed like no one cared.
Very happy with Extra Credit Union. Lynda helped me with my boat loan and it was quick and easy. She is professional and very customer oriented. We always ask for her when we need anything to do with loans or credit. My wife has an auto loan thru ECU and my son is becoming a member as well.
After being a long-time member, I have had enough. The way I was just treated tonight shows me closing my accounts, and placing my money in other banks was the right choice. I waited 45-60 minutes in an empty lobby, trying to close …
This Credit union has a great Family atmosphere! The new and improved App makes it easier to navigate. Lastly, Lynda D. has been knowledgeable, patient, and great. Rep. Over the years!! I appreciate her and the Extra staff!
Extra Credit Union is the best banking facility hands down! C. Brandt from their Lending Department listened to me and actually cared, she helped me when no other lending company would. She has been a blessing! Thank you!
We have several loans through Extra…auto’s, boat, snowmobiles etc. and every experience has been seamless! Not only the low rates but the exceptional customer service…..Michael Carr goes above and beyond and his follow up is spot on! Thank you for the amazing customer service Michael!
Everyone at Extra Credit Union is awesome. I am always greeted with a smile when I walk in. Jamie took great care of me! If you need any help please go to Jamie she works extremely hard and goes above and beyond! I will be doing more work with her soon. Thank you so much! Btw the app is awesome and super user friendly.
Stephanie in the call center was the amazing person that took my call today. She went above and beyond with her service and not only helped to set my mind at ease with some financial issues we have experienced lately, but she also had some …
I worked with Lynda D. She was so passionate about getting my loan approved. It really made me feel like my lender was my friend. I had the best experience even though there were obstacles beyond our control Lynda was always on top of …
I’ve been a member of Extra Credit Union for many years and been doing business with them for decades. It’s always a great experience doing my banking with them. The ECU employees are friendly and knowledgeable. The loan officers are top …