Eye Care Physicians & Surgeons is based in Salem, OR, and provides professional eye care services to our patients and community. Call 503-585-2022. See more
It bothers me when my insurance only let’s me see the eye Dr once a year and they know we need to have another appt every year for contacts and that cost more money why don’t they give us a prescription for two year instead
My dad went to this eye clinic for his eye surgery and had a successful surgery . My dad does not wear contacts or glasses it was worth the time and money .
This place is awful. I had an appointment arrived on time and I wasn’t taken back for 30 minutes after my appointment was supposed to be. I was treated very rudely by staff who were extremely disrespectful. I’d recommend going somewhere else!
There is no Room For Improvement!
( Song ) ( Oh Lord IT’S Hard To Be Humble, —-
but I’m doing the BEST THAT I CAN!
* Can’t wait to look in the Mirror, ——- etc.
I was worried about my eye because I have eye problems, they got me in the same day and the dr checked my eyes and reassured me everything was ok and gave me some sample eye drops, which helped.
I went there for the first time a week ago and even though they were really busy every employee i encountered was very polite and helpful. there was a bit of a wait but the care i received was well worth the wait.
The office and the staff were all professional! A follow up call the the office was taken care of quickly I look forward to more interactions in the future!
My Appointment was at 9:40. I’m bored in the exam chair waiting to see a doctor and it is currently 11:20… If you love waiting forever, you’ll love this place. I don’t.
Went in today for something metal in my cornea .In an out within 1/2 hour , price was fair for cash visit and i feel better already. So far so good. Highly .Recomend.
The doctors and providers at Eye Care Physicians & Surgeons continue to provide outstanding service through routine eye exams, more extensive eye care, and fitting eye glasses.
They took excellent care of me and made sure I understood the procedure every step of the way. Cataract surgery can be intimidating till they make sure you understand it isn’t.
The scheduling staff here are EXTREMELY rude! The frame prices are ridiculously high. It used to be a great place to go but they have been starting to tank over the last couple of years. You might reconsider going elsewhere
I love this place. I have been a returning customer for 3 years and I highly reccommend it to others. The Dr. I see is wonderful, I have tons of choices for glasses and the service is great.
Would give zero stars if I could. These guys are shameless. The nicest when it comes to sell, the ugliest when it comes to dealing with insurance paperwork and warranty. Honest people own their mistakes, not these fellas. I should have read other reviews before coming here. Don’t waste here your hard-earned money, energy and time.
I would recommend the international and latino community to refrain from using this place. It is not only that they have very serious problems with racism but also they mess things up even providing wrong prescriptions. Seriously, if I were a doctor there, I would fire all their staff, those dudes have problems in so many levels.
Dismissed me from their care for calling in sick to reschedule an appointment, when I’m medically disabled, can’t drive, and in chronic pain 24/7. Seen Dr Nearhing 16 times in the last year, but apparently that’s not enough money for him to keep me as a patient.
Ordered new lenses at a very high price, contacted them after two weeks, got a call the next day saying it will be another week before they’re ready.
December: They apologized for the long, long delay and refunded the cost of the lenses.
I gave 1star because i waited for almost one hour and half before i could be seen. I was placed in an examination room, stayed there waiting for 50 minutes, and when the doctor and assistant came in, there were no apologies.
The doctor was kind and very professional
No problem booking an appointment and the doctor quickly assessed my situation and referred me to a specialist that corrected my vision the following week. Very grateful for the entire team at ECP$S!
I had a very good experience, the office is clean, they have taken the necessary steps for covid and Dr Warner does an awesome job great and a nice person. Only issue I’ve had over the years is parking.
My mother got new lenses and they cracked the frame, it broke completely soon and they denied any wrongdoing or responsibility. It’s always extremely busy and waiting 2-3 hours is normal. Very expensive too!
Allison was outstanding. She went beyond just adjusting the glasses to fit well. My glasses are progressive trifocal lens. Allison ensured the glasses fit perfectly for reading as well as long distance viewing. Thanks Allison.
I had a basic eye exam, completly done by the technician. The doctor came in, shook my hand, said, “you don’t need glasses.” Cost me $260.00 That’s the most I’ve ever been charged for a basic eye exam, and the least time I’ve ever spent …
was very nervous when I went in . But they put me at ease and were so caring and considerate and told me everything that was going to happen. I found the experience to be great. would definitely recommend them
I have had two experiences ordering glasses from this group. On both occasions, I was told it would take 4 to 6 business days for the glasses to be ready. In both cases, it was over nine business days, and in and one case, it was almost 3 weeks. I am taking my business elsewhere.
I have used Eye Care Physicians for many, many years and have always been very satisfied with the service I received. The doctors, medical assistants and optical personnel are the best!
Dr Rowell is well known as the finest eye surgeon, he and his staff are friendly, professional and smart. I had cataracts removed from both eyes and multi-vision Toric Lens implanted. There was no pain, no complications and now I have 20/20 vision. I see far and close without glass. I highly recommend DR Rowell.
Accurate vision test, but ophthalmologist seemed completely disinterested.When I ordered frames and they came in, they called on a very busy day, I confirmed I wanted frames and then they called later saying they were going to send my …
It was my son’s first time visiting this place, and I’d tell you this place is beyond our imagination. All the staffs were very nice even the eye doctor.
I saw Dr. Robert M. Paluska, O.D. on a Saturday (that’s a positive for all 8am-5pm 5 work day per week workers). Most of the work was done by the assistants and tough he didn’t spend much time with me, he was kind and listened to my …
Twice now in December, 2020, I have had occasion to be helped with Debra at Eye Care’s main office on Liberty. While everybody in the office is nice, Debra goes the extra distance to make sure she can do everything possible to ensure a good experience for a customer at Eye Care.
The doc and her staff are great. I have been treated by he for many years.The administration seems to be more production driven though. You just have to ask questions juat like any other place thst provides services. They seem to have a charge for anything . If your insurance doesn’t cover it, you end up paying for it out of pocket.
This clinic has been providing all my eye care for decades. The current pandemic protocol business regimen has done nothing to change the level of service and expediency of the same. I still get examined, prescribed, referred and rescheduled with both courtesy and respect. Not an easy task in this business environment.
I had an absolutely horrible experience!! I am not from the area originally, and scheduled an appt with Willamette Valley due to insurance acceptance. I had lost my glasses over the weekend, and needed to be seen asap. The next day, I drove …
Must say from start to finish I was very happy with the eye exam to surgery. All questions were answered before I needed to ask. My husband and neighbor have made appointments because of how happy I was.
Barb Durham
Must say, Because of COVID I enjoyed my appt. Went from check into the check up room. No waiting, In and out. Lots of parking spaces available. Professional service. …
Worst experience ever with a vision provider. I am special needs disabled and was treated harshly and impatiently by the provider during my exam. They are exteremly hostile and uncaring.
This was my first experience getting glasses and the customer service was awful. When I had issues with my prescription the assistants advice was to just stop wearing them. The optician was extremely rude and brusque and took a while to …
I have been a patient of Dr. Rowell and Eye Care physicians for several years. Making an appointment and checking in has always been an easy process. The wait time is minimal. Dr. Rowell has always been willing to answer any questions or concerns that I might have.
Routine exam – Quick, efficient, and assistant skillfully did prep work. Dr. Warner finished up with close-in eye inspection and talked about treatment options. Very satisfied…
You know the scene in Risky Business where a group are sitting around. Someone asks the question. Doesn’t anyone know want to accomplish anything, or we just want to make money? The response. just make money. make money , make lots of …
If I could give zero stars I would. Had 6 appointments with absolutely no resolution to my vision issues. That seems to be their scam, get you come in as many times as possible so they can keep charging you. Scheduling staff was rude. I …
I love everything, and I am having both eyes fixed. Cataract surgery soon . The last day of May ,and two weeks later my other eye . I praise ,God , for providing me with such beautiful people , the check in ladies are sweet , and they …
Have never had a problem with any staff member and when I had an emergency I got in on the same day to see my own doctor. Caring people. Have witnessed rude people trying to bully the front reception staff, and considering the situation, they acted professionally. All are wonderful people.
Terrible experience, weren’t up front about costs, I told them I was interested in contacts but unsure. They encouraged me to try them without telling me it would cost money to even try. I waited another 45 minutes for a tech to help me try …
I visited Dr Paluska for new contacts. I had been going to Eye Care for over 20 years. He gave me an exam, then ordered them. When I put them in, not only could I not see (blurry, no distance vision), they hurt my eyes. When I told him the …
I have gone to this clinic for many years and recently had 2 successful cataract surgeries by Dr. Neahring. I now have 20/20 vision which I have not had since before I started wearing glasses at age 15! I do not mind waiting for awhile to have my eye test done.
I waited with my elderly mother for two hours past her schedualed appointment in the waiting room. I visited with 6 other people that were waiting for the same doctor, hours past their as well. I spoke with an elderly couple who told me …
Very satisfied with Richard Neahring MD, Surgeon. The staff is very professional and courteous. Will and have recommended to my friends who need cataract surgery to go to Eye Care Physicians. Once again, thank you!!!
The staff is friendly and helpful, thorough and efficient. I also want to leave a compliment regarding the artwork on the walls of the waiting area: Fabulous.
I have been getting my eyewear from here for several years and keep returning because of their excellent selection of glasses and great service…but most of all, their staff is exceptional. In particular, Beto, is the best at his craft. He …
I have gone to eye care since dr long merged with eye care. Besides regular eye exams have also been treated for shingles, eyelid surgery, and cataracts. Have seen dr mcdowell a majority of that time. Sorry to see her retire but am sure i will continue to get top notch eye care.
Eye Care Physicians & Surgeons did a great job of helping me understand my insurance coverage for the services I needed. They always take good care of me.
Been trying for two weeks to make an appt. for my cataract surgery. No emails. I work all day and have taken the time to call Dr. Stice’s scheduler and we play phone tag. It’s awful. He is a good doctor and I like the place, but am not able to comprehend why I can’t make an appointment for this surgery. So stressed out about it.
I waited for well over an hour without any explanation. My husband’s appointment time was “changed” without any notification. Don’t waste your time. There have to be better options out there – we are going to find a different eye doctor for our family.
I have been seeing Dr Neahring since I started having eye issues 30 years ago. He is an amazing doctor. I feel so fortunate to have access to him. The staff at the clinic is always professional, courteous and friendly. Who could ask for more? Thanks for asking.
I went for what was supposed to be my 2-year follow-up, but in fact had been much longer due to COVID and carelessness on my part. I have always been very satisfied with this clinic and with Dr. Neahring. I highly recommend this clinic.
This past summer (2019), I came to Eye Care Physicians and Surgeons following a referral from my optometrist, Dr. Daniel Bishop. The facility is pleasant, well-lit, clean, and functional. I found staff at all levels to be knowledgeable, …
The staff and physician I have dealt with are outstanding. Their professional attitudes and abilities are what a customer always hope
to experience when having to undergo surgery. I would recommend this clinic and staff to everyone.
I have been going there for 20+ years and have never had a complaint. They are professional & friendly. I have had eye surgery there and it was easy, painless and their offices are always very clean. Parking is limited but with patience I always find a spot.
I had my eye exam and was told I needed laser surgery. I asked for my prescription before I left and was told I would not need it because I was going to have laser surgery. I decided I wanted the prescription anyway so I could at least …
My appointment was great! But they are so busy, three weeks after my appt. the doctor called to confirm my choices. It’s now been three more weeks and I haven’t heard from anyone else, or anything else for that matter.
I found it curious that they could not perform cataract cleanup (a quick laser procedure) because of the Covid restrictions yet It was ok for me to have a consultation including a full eye exam in their office. The restrictions were …
Been going here for years and finally just had enough. Eye Care Physicians and Surgeons simply isn’t a place that provides the attention necessary to find the right contacts, and they make you feel like you need to hurry through your …
My experience at Eye Care Physicians was perfect!
The nurses & anesthesiologist were very attentive & explained everything.
The surgery & follow up was perfect!
Would highly recommend them!!!
my experience with eye care physicians & surgeons was good at first then they lied to me. They told me my insurance would not cover the surgery, when I called my insurance to ask them why. They said they never got a call from eye care …
The receptionist made me feel as if I was unimportant and I was a bother, they could care less if I was there. I was quoted $66 to be seen. It took a long time for the doctor to see me and when he finally did, it took him one minute and he …
I took the grandkids for their appts. Didn’t have to wait too long. Only problem I had was choosing frames. Insurance only covered a certain amount. One of the ladies that helped with showing us the frames, wasn’t very friendly. I wanted to …
Thank you for giving me my Eyesight back in my right eye. Everyone was very professional and had me as a priority,. Dr Neahring was amazing and up front from the start.
Everyone is very helpful. Dr. Warner is great! The staff always explains what they are doing and why. The Cataract surgery has changed my life. I can drive again at night with confidence! So grateful for everyone there.
This office is a joke, they are more concerned about liability issues than actually getting you into your appointment to avoid eye damage because you don’t have the exact forms of photo identification that they want from you even if you …
Everyone is extremely nice and helpful. Dr. Messenger takes his time to explain and answer my questions. I do not feel rushed. He’s understanding and genuine.
I’ve been with Eye Care Physicians and Surgeons for many years. Most of the time I’ve been with Dr. Rowell but the last few years with Dr. Gurdian. I have so appreciated the expertise of these physicians! There has been a number of …
I have been a patient at Eye Care Physicians for many years. I needed to hae a laser procedure done. This is actually not accomplished at Eye Care Physicians, but at the Salem Laser Center across the parking lot from them. A week before my …
Dr. Bingham is the worst provider I have ever interacted with. He was arrogant and dismissive, with absolutely abhorrent patient assessment “skills.” His version of an “apology” included the statement, “I’ve been told I don’t listen. Just …
I had a great experience from start to finish. Scheduling was awesome, my doctor was extremely helpful and I was fitted for contacts that same day. They even have a staff member help you put in contacts for the first time! Their office staff is very professional and welcoming.
I was leery with all the 1 star reviews, but had a good experience. They seem to mostly be in regards to wait times, which was ok in my case. I saw Dr. Howell and found him to be compassionate, a good listener, and interested in helping …
Being a senior and hearing from your eye doctor that cataract surgery can improve my vision was music to my ears. I knew that over time my left eye was not keeping up, even with new prescription glasses. Dr. Rowell and I discussed our …
I was a first time patient who was referred here after a visit to the ER for a scratched eye. I am very happy with my visit from start to finish, and everyone I interacted with was very friendly. I saw Dr. Gurdian and he was very quick to …
The doctor was very good and I got right in. I ordered new glasses here and after 2 attempts they are still not right. The focal area is way off. I have never had this bad of an experience before. Very disappointed. …
Receptionist and staff were all very friendly and expedient. Dr. Chung diagnosed my torn retina and I was referred with an appointment to a local specialist the same morning.
The wife and I had been longtime patients with Betsy McDowell who is as tall as me at 6-2. Rebecca Chung would be easy to overlook in group, but she seems very competent and likeable. I think she is definitely a keeper.
Kudos to Dr Russell Warner for excellent service all around. My vision was evaluated efficiently and my husband’s cataract surgeries were flawless, pain-free with excellent results. We are truly grateful.
My mother saw a physician at this office for a routine office procedure and is still completely traumatized by her experience several days later . She was treated with disdain and anger by the physician who did not have the time for the …
I get excellent medical care at Eye Care Physicians and Surgeons and would highly recommend them for their conscientious care, but like other medical offices I have contact with – the front desk and assistants need to be customer service …
They treated my mom with such patience and quality care. She has dementia so at times it can be difficult to really know what’s going on but they figured it out and provided her with great solutions. I definitely recommend this practice!
It’s always nice to have the parking help to get your appointment off to a good beginning. The receptionists took me quickly, I went to the waiting room and hardly had time to settle down with a magazine before I was called. Exam and …
I enjoyed the staff, they were very friendly, even got to see an old school mate! The only recommendation I would make is for glass frame selection to be prior to eye dilation. As I was having sight problems this made it even worse, it was …
Routine services at the clinic are a 5 star but getting follow-up calls could improve greatly. The last set of tests it took me two phone calls asking for the doctors take on the results. Never did I get a call back. I finally stopped by to …
I have always been treated very professionally at Eye Care Physicians, from the staff to the doctor. Sometimes there might be a bit of a wait, but I know that I’ll get great care when it’s my turn to be seen.
Man the Dr Morris was great, his helper was pretty rude and short with answers. Didn’t seem to care once the doctor left the room. The receptionists were all free when I walked in but had to wait 10 minutes to be helped for the appointment. …
If you want to feel like a number, a piece of paper going through a conveyer belt with many more behind you, this is the place for you. I’ve never felt like the medical staff cared less about me, and this was my first and very last visit. …
COVID protocols clearly explained which included checking in in the parking lot, nurse coming to get me in the parking lot clearly explaining what she would do and the procedure the doctor would do as well as post op directions. She then walked me to my car when I was done. Excellent doctors and support staff
I like the people. They are very friendly and they make you feel comfortable. Any questions I might have are answered in a professional manner. I wouldn’t dream of changing doctors. I am completely satisfied with Dr Nearing and his staff.
Great Doctor, but horrible business practices. Front desk not very friendly; you cannot call and reach anyone; billing department does not return messages….again, medical care and facility is excellent, but the business management side …
Having only one eye surgically corrected due to cataract problems, so far, I have experienced kindness, considerate care and respect especially in the face of my PTSD situation from the war in Vietnam. Since I have a major challenge with …
I was very pleased with the entire experience at Eye Care Physicians & Surgeons. Everyone was so helpful and informative. I didn’t really know the process for cataracts, removal, etc. When the I left the office I knew what to expect, …
It is a nice clinic and the staff was professional and friendly. However, after the exam I was told that I needed cataract surgery and that a staff member would see me before I left. The staff member handed me an information packet (after I …
I had cataract surgery. It went well the Doctor and the nurses were great. My biggest concern was the fact that my wife was told remain on site for the duration of the procedure. The parking lot has no shade and it was almost 100 degrees …
Employees were great. My only problem is that the room I left in to wait for my eyes to dilate was FREEZING! I ended up standing outsite in the hall, it was soooo cold.
Very nice and honest experience. I worked with Mataya who had vast knowledge in what worked and didn’t work for me. Prices were a bit out of my reach though, so I didn’t end buying anything.
Staff was friendly, helpful and very efficient. There was nowhere to sit in a rather crowded waiting area. Went to this office for a cataracts assessment for complex corneal issues. Doctor was knowledgeable and professional, but time spent …
My glasses were run over buy a car and destroyed! Eye Care came to the rescue and replaced my glasses promptly! They even replaced my broken sunglasses case at no charge! Great service and great people! I cannot recommend them any higher – they are the best!!
The staff was great, the assistants were awesome and the results were PERFECT!!! It’s terrifying to a lot of us to have anything done with our eyes. These people were absolutely wonderful at putting me at ease and not blowing off my fears. …
I awoke with unexplained vision loss and my new eye dr referred me immediately to a retinal specialist. They were able to work me in same day with no notice, expressing care and concern for my vision. The staff were efficient & …
I was sent to your place for the opinion of when I needed catarac surgery. I now have an appointment on November 1st. I do not know if this a surgical appointment or what. Let me know.
Excellent caring and capable culture, committed to serving customers above and beyond any other provider.I have experienced in 55 years. I live 2 hours away, and had a sudden eye problem that needed immediate attention. My local doctor said …
I can’t saw enough good things about this vision care facility. I am a very complex case, with several eye conditions that give me terrible eyesight. I’ve been underserved at best by many optometrists and turned away at worst my whole adult …
Have had the same opthalmologist for several years, and he’s pretty straightforward about things, which I appreciate. Didn’t go in for a while and now have a condition which needs surgery; however, no openings for a few months. Wish I could …
My appointment was great and the wait time was very reasonable. My time in the clinic from check in to check out was smooth and comfortable. My eyes were dilated and a full refractory diabetes eye exam was done in one visit. I was very …
I called regarding what I thought was most likely a floater. The receptionist was very empathetic and went out of her way to see that I could be seen asap. Transferred me to my regular doctor where I left a message regarding the need for an …
I really struggle with giving a poor review. I want to like places and think I’m super understanding having worked in customer service for years and with health insurance even longer given chronic health issues. The customer service was …
Recently had cataract surgery on both eyes. I was greatly pleased with the doctors and staff that made it a very easy experience. I would highly recommend them to everyone.
My first visit to the clinic and Dr Ericsson. Very knowledgeable and professional. I want to see him every time my eyes need attention or for my yearly exam.
Knowledgeable staff, professional and friendly . Put me at ease by explaining what they were doing and what the next steps would be. Doctor explained the procedure and answered all questions ina way that was easily understood. Would recommend the doctor and his staff .
Dr. Erickson was very nice and helpful. My vision was not as good as it was the last time I was there. He discovered that my eye needed laser treatment. I am waiting to have it done and feel very good about the exam!
I have been to this location several times so as to assist a family member. I have been unimpressed with the service at every visit. No greeting upon checking in and long wait times with no communication from staff to let us know doctor is …
Recently had cataract surgery on both eyes. Dr Neahring was excellent. My entire experience could not have been more satisfying. Staff was well versed and attentive throughout the procedure. …
Dr.Morris was thorough and eager to solve my eye care needs.He can be very humorous at times as well. Dr . Morris directed me to an eye surgeon who was very thorough as well. My surgeon made me feel extremely comfortable and satisfied with …
Can not believe this company let go of their BEST optician. My parents have had the pleasure of working with Joe Chadwick for years. He had always been there to go the extra mile to assure my parents were taken care of. Others have not …
I went there for first time with my mom for appointment n we got there early for the appointment n so we were seen rapidly n the nurse was very friendly n answered mom questions I’m liking this place
Very professional, caring and friendly staff, doctors and front desk support. They are so informative and will take the time to answer questions you may have. I never feel rushed – they are so patient. I am diabetic and I trust my eye …
Wait was 15 minutes before assistant did the tests, then 45 minutes after dilation before the doc got in for the exam. Over 2 hours for an eye exam is ridiculous. Not an apology or a thanks for waiting. Shocking.
This office is the most frustrating eye care location I have been to. From insurance girls being uninformed about coverage, long waits that make me think I was actually a forgotten, to the lab tech who returned my phone call only to be very …
The MD Dr. Brandon R. Erickson I had for my exam was really excellent , very bright and very professional!! I feel very confident in this place. The staff is also very friendly!!
My appointment was everything I needed–careful eye exam, and attention to details relating to obtaining new eyeglasses to replace a pair that was lost.
I have been going here for over 30yrs and have never had issues until this year. The billing department needs to be overhauled. They do not answer the phone or return calls. This can be very frustrating especially for individuals that …
Everyone was friendly and courteous. They explained everything to you in a manner you could understand. It put you at ease. They never seemed like they were rushed. They genuinely cared.
Dr. Chung is friendly, and she really listens to her patients. The eye exam is thorough, and she takes the time to explain each procedure, the results, and the next steps.
Dr Erickson was courteous and professional. He took the time to answer questions and address my concerns. I’ve been to this practice three times and the entire staff displays a high level of professionalism.
I really appreciate the help and treatment that Robin gave me, since she is Dr. Harrington’s assistant she is great!
Dr. Harrington as usual did an outstanding job, professional and they take the time to make sure I understood before I left!
Been seeing Dr. Warner for many, more than 10, years. Cataract surgeries and routine exams. Always extremely professional and competent. I have moved out of state but still come to Dr. Warner
Doctor and all staff were very helpful. I just wished my appt was on time. Even 15 minutes late makes me miss more of my work time. Overall, great experience
Both personnel I met with were attentive to my discussed problems. Discussed with Doctor Neahring possibility of cataract surgery and he explained that my eyes are not yet there. It was, as usual, a positive interaction.
Support people were cheerful and efficient. Doctor Neahring took plenty of time to explain cataract surgery. He answered all my questions, and there was no pressure to have the surgery.
Everyone at Eye Care Physicians & Surgeons has been absolutely fantastic. Dr. Erickson, his assistants, all of the receptionists and every single person I talk to on the phone or in the office is always so helpful, friendly and kind.
Hostile environment is absolutely right!!! Straight from Orville the administrator all the way down to the lab tech. If this facility does not get your glasses right or your appt right all you have to do is get angry and mistreat the …
I am treated with respect and care. Dr. Brandon asks me if its ok to do certain things, explains as we go through the visit, and is very nice and caring to me. I got a winner with our new doctor! All of the helpers,, nurses, etc. who …
On time appt with optometrist Dr Rebecca Chung. Personable, friendly. Asked several times if I had any questions for her but she explained everything very well to me. Medical assistant Jessica was also professional. This is why I keep returning to Eye Care Physicians & Surgeons.
Well I posted a review and then it didn’t go through apparently. So saying again the long waits are ridiculous. You need to not book in too many people. Heard people laughing outside the door but no one comes in. Stared at the walls for 40 …
Dr Erickson is very kind, professional and thorough. He took time to talk about my new eye prescription and tweaked it after discussing my need for more magnification for reading. A great experience!
I had an semi-emergency and was able to see Dr. Chung right away!
She fully explained, using an eye model, my problem. I didn’t feel rushed or hurried even though they were extremely busy during the time I was there. Her technicians were also very, very, personable!
I felt the front end staff was very helpful and friendly. The assistants that do the exams and photos are very knowledgeable and helpful. The Dr was pleasant enough but seemed dismissive and anxious to pass me on to my retinologist. I can’t …
Only wait time was for my eyes dilated. Office staff couldn’t bill medical and a refractive charge so need a separate appointment for that. Dr Chung was very careful. Next time will schedule a non medical exam and just VSP. That way you …
The doctor is great, but Patrick is worth his weight in gold. Give this guy a raise, and never let him go. He explained what he was doing, gave me the results, told me why they were important, educated me about what the normal range was and told me what to be concerned about and what was not a worry. He’s fabulous.
I’ve been a patient here for at least five years and enjoy it. Although it is a relatively large clinic I’ve never felt like just a number. I’ve always been able to thoroughly discuss any issue with support staff and the doctors.
Had an absolutely horrible experience with this clinic. Apparently they have two facilities in town. The appointment was set up on phone and they told me to come to their commercial street facility. I reached there on time, but I was told …
Dr Chung is wonderful every time I see her. Very grateful to be a part of Salem Eye Care. So many of the staff members are kind and knowledgeable. When going into something like this, you always want to feel comfortable and know that you …
It was a great experience from moment I walked into office. Everyone was nice and caring making me feel comfortable. Doctor Morris and his assistant did a great job of explaining everything they did and answered any questions I had. Picking …
Dr Erickson is an excellent physician. He listens to you and is very professional. The staff is also very friendly and helpful.
I am glad I went to this practice. It is nice to know you will be treated with …
She was fine, no complaints. I wish everyone would stop wearing the masks it makes it hard to communicate with the staff. I can’t make eye contact with people who have half their face covered. Jay and I were being helped by a woman and I …
No waiting, appointment was on time. Staff very friendly and professional, and Dr. Neahring is great.
I have been going to Dr. Paluska for 20 years. Always a great experience. Great selection of eye wear as well.
Always a great experience.
I’m still waiting for the contact lenses that will be accommodate the staff time instead of my time!
Excellent care and service. I could not be more pleased with their professionalism and level of care!
I would recommend Eye Care Physicians and Surgeons to anyone. The doctors and staff are very professional.
Dr. Neahring is outstanding
Best eyecare I’ve had in 63 years, Eyecare Physicians and Surgeons comes highly recommended.
Had a great experience. Took less than 5 minutes to fix my problem. Thank you so much. Excellent service.
Very professional. Recommended I wait till after lab results, or prescription might outdate itself.
The staff is friendly and welcoming. The exam by the Dr. was quick and complete.
I was very pleased with service I recieved . wish I remembered the name of the gal who helped me. She was excellent!!
Very professional and efficient, beautiful facility. Just WAY too expensive for glasses, even with insurance. Feels like a gimmick!
It bothers me when my insurance only let’s me see the eye Dr once a year and they know we need to have another appt every year for contacts and that cost more money why don’t they give us a prescription for two year instead
My dad went to this eye clinic for his eye surgery and had a successful surgery . My dad does not wear contacts or glasses it was worth the time and money .
This place is awful. I had an appointment arrived on time and I wasn’t taken back for 30 minutes after my appointment was supposed to be. I was treated very rudely by staff who were extremely disrespectful. I’d recommend going somewhere else!
Great experience with all the staff. Really appreciated the awesome selection of glasses.
There is no Room For Improvement!
( Song ) ( Oh Lord IT’S Hard To Be Humble, —-
but I’m doing the BEST THAT I CAN!
* Can’t wait to look in the Mirror, ——- etc.
Dr messenger is awsome. Very thorough and kind with our 89 ur old parent!
They are always professional. Dr B McDowell is great. I am saddened that she will be retiring.
I received the care I was expecting to receive.
Very friendly, I was put at ease immediately, quick procedure, amazing competent doctor. Cookies and coffee would have been nice😀😀😀 …
I was worried about my eye because I have eye problems, they got me in the same day and the dr checked my eyes and reassured me everything was ok and gave me some sample eye drops, which helped.
Prompt professional staff completed my follow-up
Exam in a short time! Also adjusted my glasses! Many thanks!
Friendly and pleasant staff.
I love the staff and Doctors they truly care. Plus they ave really cool frames.
So happy with Dr. Bingham’s surgery for ptosis correction that he completed for me. Excellent results!
I went there for the first time a week ago and even though they were really busy every employee i encountered was very polite and helpful. there was a bit of a wait but the care i received was well worth the wait.
Excellent, professional, and timely care.
Very thorough. Pleasant manner.
Dr. Bingham has terrible bed side manners. Never going back to him. Rude and acts like he’s too busy to explain things or to answer questions.
The office and the staff were all professional! A follow up call the the office was taken care of quickly I look forward to more interactions in the future!
My Appointment was at 9:40. I’m bored in the exam chair waiting to see a doctor and it is currently 11:20… If you love waiting forever, you’ll love this place. I don’t.
Very thorough and very nice.
I have been treated at both the Keizer and Salem locations. My doctor is excellent. The staff is very warm and helpful.
Change or update your hours vs phone hours.
They won’t pick any calls after 4 even if they are open till 5.
Dr morris was wonderful!
I can’t say enough good things for this Dr and staff! Very calming and the work done was very effective.
I had a wonderful visit.
Went in today for something metal in my cornea .In an out within 1/2 hour , price was fair for cash visit and i feel better already. So far so good. Highly .Recomend.
They have always been great, and I really like the personal and my doctor.
The doctors and providers at Eye Care Physicians & Surgeons continue to provide outstanding service through routine eye exams, more extensive eye care, and fitting eye glasses.
They took excellent care of me and made sure I understood the procedure every step of the way. Cataract surgery can be intimidating till they make sure you understand it isn’t.
The scheduling staff here are EXTREMELY rude! The frame prices are ridiculously high. It used to be a great place to go but they have been starting to tank over the last couple of years. You might reconsider going elsewhere
I could feel the confidence of the staff throughout the building which provided comfort to my anxious soul
Very knowledgeable doctors, friendly staff. Super efficient. Fixed both of my eyes, now see better than ever. Highly recommend this office.
I love this place. I have been a returning customer for 3 years and I highly reccommend it to others. The Dr. I see is wonderful, I have tons of choices for glasses and the service is great.
Very nice staff and great interactions
Would give zero stars if I could. These guys are shameless. The nicest when it comes to sell, the ugliest when it comes to dealing with insurance paperwork and warranty. Honest people own their mistakes, not these fellas. I should have read other reviews before coming here. Don’t waste here your hard-earned money, energy and time.
I would recommend the international and latino community to refrain from using this place. It is not only that they have very serious problems with racism but also they mess things up even providing wrong prescriptions. Seriously, if I were a doctor there, I would fire all their staff, those dudes have problems in so many levels.
The personnel and Medical staff are knowledgeable and helpful. They dealt with my issues and questions quickly and professionally.
Everyone was awesome to deal with. Making my appointment very easy due to my wheelchair restrictions.
Friendly, professional, answered all my questions, helped me with my needs.
It was a very positive experience!
once i saw thru a glass darkly
now i see in HD!!
thank you to all there at the clinic …
Quite kind at all times. Explained everything completely .
I’ve been going to these folks since 2015 (cataracts removed/new lenses). Always a great experience from front desk through exam. Thank you!!
Dismissed me from their care for calling in sick to reschedule an appointment, when I’m medically disabled, can’t drive, and in chronic pain 24/7. Seen Dr Nearhing 16 times in the last year, but apparently that’s not enough money for him to keep me as a patient.
Ordered new lenses at a very high price, contacted them after two weeks, got a call the next day saying it will be another week before they’re ready.
December: They apologized for the long, long delay and refunded the cost of the lenses.
Efficient and kind staff. Doc informative and kind
I gave 1star because i waited for almost one hour and half before i could be seen. I was placed in an examination room, stayed there waiting for 50 minutes, and when the doctor and assistant came in, there were no apologies.
The doctor was kind and very professional
No problem booking an appointment and the doctor quickly assessed my situation and referred me to a specialist that corrected my vision the following week. Very grateful for the entire team at ECP$S!
I had a very good experience, the office is clean, they have taken the necessary steps for covid and Dr Warner does an awesome job great and a nice person. Only issue I’ve had over the years is parking.
My mother got new lenses and they cracked the frame, it broke completely soon and they denied any wrongdoing or responsibility. It’s always extremely busy and waiting 2-3 hours is normal. Very expensive too!
Allison was outstanding. She went beyond just adjusting the glasses to fit well. My glasses are progressive trifocal lens. Allison ensured the glasses fit perfectly for reading as well as long distance viewing. Thanks Allison.
Dr. Morris was very kind and explained things clearly.
I had a basic eye exam, completly done by the technician. The doctor came in, shook my hand, said, “you don’t need glasses.” Cost me $260.00 That’s the most I’ve ever been charged for a basic eye exam, and the least time I’ve ever spent …
was very nervous when I went in . But they put me at ease and were so caring and considerate and told me everything that was going to happen. I found the experience to be great. would definitely recommend them
I have had two experiences ordering glasses from this group. On both occasions, I was told it would take 4 to 6 business days for the glasses to be ready. In both cases, it was over nine business days, and in and one case, it was almost 3 weeks. I am taking my business elsewhere.
I have used Eye Care Physicians for many, many years and have always been very satisfied with the service I received. The doctors, medical assistants and optical personnel are the best!
Dr Rowell is well known as the finest eye surgeon, he and his staff are friendly, professional and smart. I had cataracts removed from both eyes and multi-vision Toric Lens implanted. There was no pain, no complications and now I have 20/20 vision. I see far and close without glass. I highly recommend DR Rowell.
Accurate vision test, but ophthalmologist seemed completely disinterested.When I ordered frames and they came in, they called on a very busy day, I confirmed I wanted frames and then they called later saying they were going to send my …
I had an overall great experience because the Dr and staff explain everything and all procedures and information they give out is thorough.
It was my son’s first time visiting this place, and I’d tell you this place is beyond our imagination. All the staffs were very nice even the eye doctor.
I saw Dr. Robert M. Paluska, O.D. on a Saturday (that’s a positive for all 8am-5pm 5 work day per week workers). Most of the work was done by the assistants and tough he didn’t spend much time with me, he was kind and listened to my …
Twice now in December, 2020, I have had occasion to be helped with Debra at Eye Care’s main office on Liberty. While everybody in the office is nice, Debra goes the extra distance to make sure she can do everything possible to ensure a good experience for a customer at Eye Care.
The doc and her staff are great. I have been treated by he for many years.The administration seems to be more production driven though. You just have to ask questions juat like any other place thst provides services. They seem to have a charge for anything . If your insurance doesn’t cover it, you end up paying for it out of pocket.
This clinic has been providing all my eye care for decades. The current pandemic protocol business regimen has done nothing to change the level of service and expediency of the same. I still get examined, prescribed, referred and rescheduled with both courtesy and respect. Not an easy task in this business environment.
I enjoyed my visit every time I go
I had an absolutely horrible experience!! I am not from the area originally, and scheduled an appt with Willamette Valley due to insurance acceptance. I had lost my glasses over the weekend, and needed to be seen asap. The next day, I drove …
Must say from start to finish I was very happy with the eye exam to surgery. All questions were answered before I needed to ask. My husband and neighbor have made appointments because of how happy I was.
Barb Durham
Must say, Because of COVID I enjoyed my appt. Went from check into the check up room. No waiting, In and out. Lots of parking spaces available. Professional service. …
Very efficient and professional. Strong communicator.
Worst experience ever with a vision provider. I am special needs disabled and was treated harshly and impatiently by the provider during my exam. They are exteremly hostile and uncaring.
This was my first experience getting glasses and the customer service was awful. When I had issues with my prescription the assistants advice was to just stop wearing them. The optician was extremely rude and brusque and took a while to …
I have been a patient of Dr. Rowell and Eye Care physicians for several years. Making an appointment and checking in has always been an easy process. The wait time is minimal. Dr. Rowell has always been willing to answer any questions or concerns that I might have.
Everyone at this practice is so kind and helpful. The assistants are great. The receptionists are great. Dr Messenger is an excellent doctor.
Routine exam – Quick, efficient, and assistant skillfully did prep work. Dr. Warner finished up with close-in eye inspection and talked about treatment options. Very satisfied…
You know the scene in Risky Business where a group are sitting around. Someone asks the question. Doesn’t anyone know want to accomplish anything, or we just want to make money? The response. just make money. make money , make lots of …
If I could give zero stars I would. Had 6 appointments with absolutely no resolution to my vision issues. That seems to be their scam, get you come in as many times as possible so they can keep charging you. Scheduling staff was rude. I …
I love everything, and I am having both eyes fixed. Cataract surgery soon . The last day of May ,and two weeks later my other eye . I praise ,God , for providing me with such beautiful people , the check in ladies are sweet , and they …
Have never had a problem with any staff member and when I had an emergency I got in on the same day to see my own doctor. Caring people. Have witnessed rude people trying to bully the front reception staff, and considering the situation, they acted professionally. All are wonderful people.
Excellent care with Dr Warner and Diana in sight shop
Terrible experience, weren’t up front about costs, I told them I was interested in contacts but unsure. They encouraged me to try them without telling me it would cost money to even try. I waited another 45 minutes for a tech to help me try …
I visited Dr Paluska for new contacts. I had been going to Eye Care for over 20 years. He gave me an exam, then ordered them. When I put them in, not only could I not see (blurry, no distance vision), they hurt my eyes. When I told him the …
I have gone to this clinic for many years and recently had 2 successful cataract surgeries by Dr. Neahring. I now have 20/20 vision which I have not had since before I started wearing glasses at age 15! I do not mind waiting for awhile to have my eye test done.
I waited with my elderly mother for two hours past her schedualed appointment in the waiting room. I visited with 6 other people that were waiting for the same doctor, hours past their as well. I spoke with an elderly couple who told me …
Very satisfied with Richard Neahring MD, Surgeon. The staff is very professional and courteous. Will and have recommended to my friends who need cataract surgery to go to Eye Care Physicians. Once again, thank you!!!
The staff is friendly and helpful, thorough and efficient. I also want to leave a compliment regarding the artwork on the walls of the waiting area: Fabulous.
I have been getting my eyewear from here for several years and keep returning because of their excellent selection of glasses and great service…but most of all, their staff is exceptional. In particular, Beto, is the best at his craft. He …
Excellent customer service. Really like doctor that did the cataract surgery. The cost was a little unexpected even with insurance.
She is caring and, knows what she’s talking about.
I have gone to eye care since dr long merged with eye care. Besides regular eye exams have also been treated for shingles, eyelid surgery, and cataracts. Have seen dr mcdowell a majority of that time. Sorry to see her retire but am sure i will continue to get top notch eye care.
Eye Care Physicians & Surgeons did a great job of helping me understand my insurance coverage for the services I needed. They always take good care of me.
Been trying for two weeks to make an appt. for my cataract surgery. No emails. I work all day and have taken the time to call Dr. Stice’s scheduler and we play phone tag. It’s awful. He is a good doctor and I like the place, but am not able to comprehend why I can’t make an appointment for this surgery. So stressed out about it.
I waited for well over an hour without any explanation. My husband’s appointment time was “changed” without any notification. Don’t waste your time. There have to be better options out there – we are going to find a different eye doctor for our family.
I have been seeing Dr Neahring since I started having eye issues 30 years ago. He is an amazing doctor. I feel so fortunate to have access to him. The staff at the clinic is always professional, courteous and friendly. Who could ask for more? Thanks for asking.
I went for what was supposed to be my 2-year follow-up, but in fact had been much longer due to COVID and carelessness on my part. I have always been very satisfied with this clinic and with Dr. Neahring. I highly recommend this clinic.
This past summer (2019), I came to Eye Care Physicians and Surgeons following a referral from my optometrist, Dr. Daniel Bishop. The facility is pleasant, well-lit, clean, and functional. I found staff at all levels to be knowledgeable, …
The staff and physician I have dealt with are outstanding. Their professional attitudes and abilities are what a customer always hope
to experience when having to undergo surgery. I would recommend this clinic and staff to everyone.
Good experience. They were all efficient and timely.
I have been going there for 20+ years and have never had a complaint. They are professional & friendly. I have had eye surgery there and it was easy, painless and their offices are always very clean. Parking is limited but with patience I always find a spot.
Friendly, professional. Easy to talk to, helpful
I had my eye exam and was told I needed laser surgery. I asked for my prescription before I left and was told I would not need it because I was going to have laser surgery. I decided I wanted the prescription anyway so I could at least …
My appointment was great! But they are so busy, three weeks after my appt. the doctor called to confirm my choices. It’s now been three more weeks and I haven’t heard from anyone else, or anything else for that matter.
I found it curious that they could not perform cataract cleanup (a quick laser procedure) because of the Covid restrictions yet It was ok for me to have a consultation including a full eye exam in their office. The restrictions were …
Been going here for years and finally just had enough. Eye Care Physicians and Surgeons simply isn’t a place that provides the attention necessary to find the right contacts, and they make you feel like you need to hurry through your …
My experience at Eye Care Physicians was perfect!
The nurses & anesthesiologist were very attentive & explained everything.
The surgery & follow up was perfect!
Would highly recommend them!!!
my experience with eye care physicians & surgeons was good at first then they lied to me. They told me my insurance would not cover the surgery, when I called my insurance to ask them why. They said they never got a call from eye care …
The receptionist made me feel as if I was unimportant and I was a bother, they could care less if I was there. I was quoted $66 to be seen. It took a long time for the doctor to see me and when he finally did, it took him one minute and he …
I took the grandkids for their appts. Didn’t have to wait too long. Only problem I had was choosing frames. Insurance only covered a certain amount. One of the ladies that helped with showing us the frames, wasn’t very friendly. I wanted to …
Thank you for giving me my Eyesight back in my right eye. Everyone was very professional and had me as a priority,. Dr Neahring was amazing and up front from the start.
Everyone is very helpful. Dr. Warner is great! The staff always explains what they are doing and why. The Cataract surgery has changed my life. I can drive again at night with confidence! So grateful for everyone there.
This office is a joke, they are more concerned about liability issues than actually getting you into your appointment to avoid eye damage because you don’t have the exact forms of photo identification that they want from you even if you …
Very friendly and professional. Wait time is perfect my Provider was professional and well explained everything. Thanks
Everyone is extremely nice and helpful. Dr. Messenger takes his time to explain and answer my questions. I do not feel rushed. He’s understanding and genuine.
I’ve been with Eye Care Physicians and Surgeons for many years. Most of the time I’ve been with Dr. Rowell but the last few years with Dr. Gurdian. I have so appreciated the expertise of these physicians! There has been a number of …
I have been a patient at Eye Care Physicians for many years. I needed to hae a laser procedure done. This is actually not accomplished at Eye Care Physicians, but at the Salem Laser Center across the parking lot from them. A week before my …
Dr. Bingham is the worst provider I have ever interacted with. He was arrogant and dismissive, with absolutely abhorrent patient assessment “skills.” His version of an “apology” included the statement, “I’ve been told I don’t listen. Just …
I had a great experience from start to finish. Scheduling was awesome, my doctor was extremely helpful and I was fitted for contacts that same day. They even have a staff member help you put in contacts for the first time! Their office staff is very professional and welcoming.
I was leery with all the 1 star reviews, but had a good experience. They seem to mostly be in regards to wait times, which was ok in my case. I saw Dr. Howell and found him to be compassionate, a good listener, and interested in helping …
Being a senior and hearing from your eye doctor that cataract surgery can improve my vision was music to my ears. I knew that over time my left eye was not keeping up, even with new prescription glasses. Dr. Rowell and I discussed our …
Was very satisfied with doctor and the nurses.
I was a first time patient who was referred here after a visit to the ER for a scratched eye. I am very happy with my visit from start to finish, and everyone I interacted with was very friendly. I saw Dr. Gurdian and he was very quick to …
The doctor was very good and I got right in. I ordered new glasses here and after 2 attempts they are still not right. The focal area is way off. I have never had this bad of an experience before. Very disappointed. …
Dr. is very knowledgeable about his field, & does a very good job, of treatment!
She addressed all my concerns. Was very helpful
Receptionist and staff were all very friendly and expedient. Dr. Chung diagnosed my torn retina and I was referred with an appointment to a local specialist the same morning.
Very nice place to be. Everyone was nice and friendly to me.
The wife and I had been longtime patients with Betsy McDowell who is as tall as me at 6-2. Rebecca Chung would be easy to overlook in group, but she seems very competent and likeable. I think she is definitely a keeper.
Very good office, technicians and Dr. Warner is great.
Dr. Warner is a kind and knowledgeable doctor with a pleasant bedside manner.
Kudos to Dr Russell Warner for excellent service all around. My vision was evaluated efficiently and my husband’s cataract surgeries were flawless, pain-free with excellent results. We are truly grateful.
My mother saw a physician at this office for a routine office procedure and is still completely traumatized by her experience several days later . She was treated with disdain and anger by the physician who did not have the time for the …
I get excellent medical care at Eye Care Physicians and Surgeons and would highly recommend them for their conscientious care, but like other medical offices I have contact with – the front desk and assistants need to be customer service …
They treated my mom with such patience and quality care. She has dementia so at times it can be difficult to really know what’s going on but they figured it out and provided her with great solutions. I definitely recommend this practice!
Was a very good experience, and everyone was professional and thorough.
Friendly, upbeat and positive. Plus the visit was quick and no waiting.
It’s always nice to have the parking help to get your appointment off to a good beginning. The receptionists took me quickly, I went to the waiting room and hardly had time to settle down with a magazine before I was called. Exam and …
I enjoyed the staff, they were very friendly, even got to see an old school mate! The only recommendation I would make is for glass frame selection to be prior to eye dilation. As I was having sight problems this made it even worse, it was …
Routine services at the clinic are a 5 star but getting follow-up calls could improve greatly. The last set of tests it took me two phone calls asking for the doctors take on the results. Never did I get a call back. I finally stopped by to …
I have always been treated very professionally at Eye Care Physicians, from the staff to the doctor. Sometimes there might be a bit of a wait, but I know that I’ll get great care when it’s my turn to be seen.
Man the Dr Morris was great, his helper was pretty rude and short with answers. Didn’t seem to care once the doctor left the room. The receptionists were all free when I walked in but had to wait 10 minutes to be helped for the appointment. …
If you want to feel like a number, a piece of paper going through a conveyer belt with many more behind you, this is the place for you. I’ve never felt like the medical staff cared less about me, and this was my first and very last visit. …
Very good with my 5 year old. Very patient and kind
COVID protocols clearly explained which included checking in in the parking lot, nurse coming to get me in the parking lot clearly explaining what she would do and the procedure the doctor would do as well as post op directions. She then walked me to my car when I was done. Excellent doctors and support staff
Dr Harrington was great and so was the staff that helped me.
I like the people. They are very friendly and they make you feel comfortable. Any questions I might have are answered in a professional manner. I wouldn’t dream of changing doctors. I am completely satisfied with Dr Nearing and his staff.
She was very helpful to let me know what was going on with my eyes
Great Doctor, but horrible business practices. Front desk not very friendly; you cannot call and reach anyone; billing department does not return messages….again, medical care and facility is excellent, but the business management side …
Having only one eye surgically corrected due to cataract problems, so far, I have experienced kindness, considerate care and respect especially in the face of my PTSD situation from the war in Vietnam. Since I have a major challenge with …
Excellent. Very informative and good chair side manners.
Very thorough!
I was very pleased with the entire experience at Eye Care Physicians & Surgeons. Everyone was so helpful and informative. I didn’t really know the process for cataracts, removal, etc. When the I left the office I knew what to expect, …
Great provides clear and concise explanations for medical terms.
Knew exactly what my problem was and I’m getting treatment fast!
I was impressed by the level of service I received. All staff was courteous and professional
Far from quality care. Shocked by the level of disrespect.
As a new patient, who has never needed glasses before, I went in for a …
It is a nice clinic and the staff was professional and friendly. However, after the exam I was told that I needed cataract surgery and that a staff member would see me before I left. The staff member handed me an information packet (after I …
I had cataract surgery. It went well the Doctor and the nurses were great. My biggest concern was the fact that my wife was told remain on site for the duration of the procedure. The parking lot has no shade and it was almost 100 degrees …
Very professional and thorough. Answered all questions and never felt rushed.
Employees were great. My only problem is that the room I left in to wait for my eyes to dilate was FREEZING! I ended up standing outsite in the hall, it was soooo cold.
The staff were courteous and efficient and Sr. Martin Morris is the best doctor in this practice!!! 👍👍👍👍👍👍👍👍👍👍👍👍 …
Smooth setup, answered my issues. Check in again in 12 months. Cheers!
Dr Morris was very thorough with my son and his eye issue.
Fairly short wait. Dr Chung is very thorough and professional.
Very nice and honest experience. I worked with Mataya who had vast knowledge in what worked and didn’t work for me. Prices were a bit out of my reach though, so I didn’t end buying anything.
The only reason I did not rate a 5, is felt the wait to be called back was a little to long.
I’m very pleased with the service from everyone at the eye clinic. Thankyou
Staff was friendly, helpful and very efficient. There was nowhere to sit in a rather crowded waiting area. Went to this office for a cataracts assessment for complex corneal issues. Doctor was knowledgeable and professional, but time spent …
My glasses were run over buy a car and destroyed! Eye Care came to the rescue and replaced my glasses promptly! They even replaced my broken sunglasses case at no charge! Great service and great people! I cannot recommend them any higher – they are the best!!
Very nice indeed!! Everyone was ON TIME and polite…quite professional
Rob Thomas
The staff was great, the assistants were awesome and the results were PERFECT!!! It’s terrifying to a lot of us to have anything done with our eyes. These people were absolutely wonderful at putting me at ease and not blowing off my fears. …
I awoke with unexplained vision loss and my new eye dr referred me immediately to a retinal specialist. They were able to work me in same day with no notice, expressing care and concern for my vision. The staff were efficient & …
Dr Chung was very gentle & thorough. I’d be happy to see her again
I was sent to your place for the opinion of when I needed catarac surgery. I now have an appointment on November 1st. I do not know if this a surgical appointment or what. Let me know.
Excellent caring and capable culture, committed to serving customers above and beyond any other provider.I have experienced in 55 years. I live 2 hours away, and had a sudden eye problem that needed immediate attention. My local doctor said …
Dr. Erickson is very patient and thorough. He always answers all of my questions and concerns.
I can’t saw enough good things about this vision care facility. I am a very complex case, with several eye conditions that give me terrible eyesight. I’ve been underserved at best by many optometrists and turned away at worst my whole adult …
All went well and appreciated the doctor’s interest in my general well fare as well as my eye health.
Dr M is kind, funny and outgoing! It was a pleasure to see him!
Family has using this facility for 7 years. Staff is friendly and services are thorough.
Have had the same opthalmologist for several years, and he’s pretty straightforward about things, which I appreciate. Didn’t go in for a while and now have a condition which needs surgery; however, no openings for a few months. Wish I could …
My appointment was great and the wait time was very reasonable. My time in the clinic from check in to check out was smooth and comfortable. My eyes were dilated and a full refractory diabetes eye exam was done in one visit. I was very …
I came in for my two yr. exam. All of the staff are observant, welcoming, and helpful. I am very pleased with my new glasses.
Great experience and very helpful he did spend the time to explain me everything, very happy
She explained everything so I understood. I was very pleased with her and my experience.
Thanks
I called regarding what I thought was most likely a floater. The receptionist was very empathetic and went out of her way to see that I could be seen asap. Transferred me to my regular doctor where I left a message regarding the need for an …
The checkup was very enjoyable. There was a longer than normal wait for my appointment.
Iwas treated very kindly by everyone involved in my exam!
Dr Erickson was very personable and informative.
I was pleased with the care that I received from Dr. Erickson and his assistants.
L.T. Eschelman
Dr. CHUNG is great – informative and friendly. Enjoyed my visit. Also, appreciated her assistant, Cheryl.
Doctor was great I saw him for 10 minutes out a 2 1/2 hour appointment. So if you don’t have anything else to do 🤷🏻♀️ …
I really struggle with giving a poor review. I want to like places and think I’m super understanding having worked in customer service for years and with health insurance even longer given chronic health issues. The customer service was …
It was ‘all good’… like always. I’ve been seeing (that’s a pun) Dr Nearing for a number of years. Always a pleasant experience.
Dr. Warner is an excellent physician.
His staff are professional and give a quality eye exam.
Short wait time, thorough exam. Dr. Chung is very friendly and knowledgeable.
Recently had cataract surgery on both eyes. I was greatly pleased with the doctors and staff that made it a very easy experience. I would highly recommend them to everyone.
Staff was kind and knowledgeable. Dr. Chung was efficient and gave me all the information I needed.
My first visit to the clinic and Dr Ericsson. Very knowledgeable and professional. I want to see him every time my eyes need attention or for my yearly exam.
Knowledgeable staff, professional and friendly . Put me at ease by explaining what they were doing and what the next steps would be. Doctor explained the procedure and answered all questions ina way that was easily understood. Would recommend the doctor and his staff .
Dr. Erickson was very nice and helpful. My vision was not as good as it was the last time I was there. He discovered that my eye needed laser treatment. I am waiting to have it done and feel very good about the exam!
I have been to this location several times so as to assist a family member. I have been unimpressed with the service at every visit. No greeting upon checking in and long wait times with no communication from staff to let us know doctor is …
Recently had cataract surgery on both eyes. Dr Neahring was excellent. My entire experience could not have been more satisfying. Staff was well versed and attentive throughout the procedure. …
I really like Dr. Chung. She is very quick, efficient and explains herself clearly. The wait time between tests and seeing the Dr was extremely long.
Good visit today with Dr. Morris….all questions were answered. My appointment was on time! See you next year
Dr.Morris was thorough and eager to solve my eye care needs.He can be very humorous at times as well. Dr . Morris directed me to an eye surgeon who was very thorough as well. My surgeon made me feel extremely comfortable and satisfied with …
Can not believe this company let go of their BEST optician. My parents have had the pleasure of working with Joe Chadwick for years. He had always been there to go the extra mile to assure my parents were taken care of. Others have not …
Their service that I had at the eye care was outstanding top notch everybody there that waited on me deserves five stars all the way around
I went there for first time with my mom for appointment n we got there early for the appointment n so we were seen rapidly n the nurse was very friendly n answered mom questions I’m liking this place
Very professional, caring and friendly staff, doctors and front desk support. They are so informative and will take the time to answer questions you may have. I never feel rushed – they are so patient. I am diabetic and I trust my eye …
Wait was 15 minutes before assistant did the tests, then 45 minutes after dilation before the doc got in for the exam. Over 2 hours for an eye exam is ridiculous. Not an apology or a thanks for waiting. Shocking.
This office is the most frustrating eye care location I have been to. From insurance girls being uninformed about coverage, long waits that make me think I was actually a forgotten, to the lab tech who returned my phone call only to be very …
The MD Dr. Brandon R. Erickson I had for my exam was really excellent , very bright and very professional!! I feel very confident in this place. The staff is also very friendly!!
My appointment was everything I needed–careful eye exam, and attention to details relating to obtaining new eyeglasses to replace a pair that was lost.
All of the admin people were friendly and helpful! Exam was quick and thorough! People were smiling and laughing. Great visit!
I have been going here for over 30yrs and have never had issues until this year. The billing department needs to be overhauled. They do not answer the phone or return calls. This can be very frustrating especially for individuals that …
Everyone was friendly and courteous. They explained everything to you in a manner you could understand. It put you at ease. They never seemed like they were rushed. They genuinely cared.
Dr. Chung is friendly, and she really listens to her patients. The eye exam is thorough, and she takes the time to explain each procedure, the results, and the next steps.
Dr Erickson was courteous and professional. He took the time to answer questions and address my concerns. I’ve been to this practice three times and the entire staff displays a high level of professionalism.
I really appreciate the help and treatment that Robin gave me, since she is Dr. Harrington’s assistant she is great!
Dr. Harrington as usual did an outstanding job, professional and they take the time to make sure I understood before I left!
Been seeing Dr. Warner for many, more than 10, years. Cataract surgeries and routine exams. Always extremely professional and competent. I have moved out of state but still come to Dr. Warner
Doctor and all staff were very helpful. I just wished my appt was on time. Even 15 minutes late makes me miss more of my work time. Overall, great experience
Both personnel I met with were attentive to my discussed problems. Discussed with Doctor Neahring possibility of cataract surgery and he explained that my eyes are not yet there. It was, as usual, a positive interaction.
Support people were cheerful and efficient. Doctor Neahring took plenty of time to explain cataract surgery. He answered all my questions, and there was no pressure to have the surgery.
Everyone at Eye Care Physicians & Surgeons has been absolutely fantastic. Dr. Erickson, his assistants, all of the receptionists and every single person I talk to on the phone or in the office is always so helpful, friendly and kind.
Hostile environment is absolutely right!!! Straight from Orville the administrator all the way down to the lab tech. If this facility does not get your glasses right or your appt right all you have to do is get angry and mistreat the …
I am treated with respect and care. Dr. Brandon asks me if its ok to do certain things, explains as we go through the visit, and is very nice and caring to me. I got a winner with our new doctor! All of the helpers,, nurses, etc. who …
On time appt with optometrist Dr Rebecca Chung. Personable, friendly. Asked several times if I had any questions for her but she explained everything very well to me. Medical assistant Jessica was also professional. This is why I keep returning to Eye Care Physicians & Surgeons.
Well I posted a review and then it didn’t go through apparently. So saying again the long waits are ridiculous. You need to not book in too many people. Heard people laughing outside the door but no one comes in. Stared at the walls for 40 …
Dr Erickson is very kind, professional and thorough. He took time to talk about my new eye prescription and tweaked it after discussing my need for more magnification for reading. A great experience!
I had an semi-emergency and was able to see Dr. Chung right away!
She fully explained, using an eye model, my problem. I didn’t feel rushed or hurried even though they were extremely busy during the time I was there. Her technicians were also very, very, personable!
I felt the front end staff was very helpful and friendly. The assistants that do the exams and photos are very knowledgeable and helpful. The Dr was pleasant enough but seemed dismissive and anxious to pass me on to my retinologist. I can’t …
Only wait time was for my eyes dilated. Office staff couldn’t bill medical and a refractive charge so need a separate appointment for that. Dr Chung was very careful. Next time will schedule a non medical exam and just VSP. That way you …
The doctor is great, but Patrick is worth his weight in gold. Give this guy a raise, and never let him go. He explained what he was doing, gave me the results, told me why they were important, educated me about what the normal range was and told me what to be concerned about and what was not a worry. He’s fabulous.
I’ve been a patient here for at least five years and enjoy it. Although it is a relatively large clinic I’ve never felt like just a number. I’ve always been able to thoroughly discuss any issue with support staff and the doctors.
Had an absolutely horrible experience with this clinic. Apparently they have two facilities in town. The appointment was set up on phone and they told me to come to their commercial street facility. I reached there on time, but I was told …
Dr Chung is wonderful every time I see her. Very grateful to be a part of Salem Eye Care. So many of the staff members are kind and knowledgeable. When going into something like this, you always want to feel comfortable and know that you …
It was a great experience from moment I walked into office. Everyone was nice and caring making me feel comfortable. Doctor Morris and his assistant did a great job of explaining everything they did and answered any questions I had. Picking …
Dr Erickson is an excellent physician. He listens to you and is very professional. The staff is also very friendly and helpful.
I am glad I went to this practice. It is nice to know you will be treated with …
She was fine, no complaints. I wish everyone would stop wearing the masks it makes it hard to communicate with the staff. I can’t make eye contact with people who have half their face covered. Jay and I were being helped by a woman and I …