Eye clinic optometrists and ophthalmologists providing comprehensive vision and hearing care for patients throughout northern and central Wisconsin. See more
I will sum my experience up in 3 words……Very rude staff. I would NOT recommend this place to anyone. My elderly mother did not deserve to get treated the way she did!!!!! A HUGE DISAPPOINTMENT!!!!!
My experience with everyone was wonderful and very caring. They are efficient and pleasant. Dr. Edwards is awesome. I recommend them with full confidence.
I worked with Debbie on the Contacts and Lens side over the phone about my contacts. She is amazing and went above and beyond to help me. Best customer service.
The clinic does not have good customer service, after Lasik. They never contacted us again for yearly reminders, or upcoming appointments. Not happy right now.
Truly the kindest staff I’ve ever experienced. They go above and beyond to make sure their patients are well cared for. Highly recommend this clinic and everyone that works there!
Incredibly professional and pleasant staff. Thanks for helping me understand the process and technical aspects of testing. This along with Dr. Kucharski’s review made feel very comfortable and safe in your hands!
The only place that I know,that can take hours to get one shot in the eye , And almost every time. Hope I can find else where to take my mother. No reason to make people wait like they do
Wait time is horrible. Came in for a post-op check with my mother and we waited 20 minutes past appointment time to be seen for the tech and then another 40 minutes to be seen by the doctor. Ridiculious. Many patients in the waiting room with similar wait times. Very poor customer service.
Very impressed with the care given by Dr. Luis Galang. He tried various solutions to my problems before scheduling surgery as a last resort. Would definitely recommend the Eye Clinic of Wisconsin.
Don’t over-schedule if it means your customers won’t be seen on time. If you expect me to adjust my schedule to be on time, make sure you’re also professional enough to be on time.
Slow slow slow. Appointment always run late-like an hour. Once in a room you are put in waiting room. Then wait. Then put in another room. Then wait. Then see the doctor then wait. The entire time spent with me was 15 minutes but total time at visit was 1.5 hours. Very slow and no one will tell you why you are waiting.
My 3 year old had a referral in the pediatric department and all I can say is WOW! I was completely blown away by how child centered they were. My son had no idea he was even getting an exam because the technician made it so fun and …
When I had my glasses delivered with new lenses, they were not ground properly or fit correctly. Krystel, Eileen, and Jennifer worked with me for nearly three weeks in rectifying the situation. Krystel stuck with it and got them to fit and …
I called this morning to make an appointment with Dr. Aschbrener for a family member with history of a serious retinal condition. The appointment staff Amy and Sarah were quite rude and unpleasant to speak with, and inexplicably had an …
Twice I have had a check up that has taken over 1 hour and 20 mins to even see a Dr. The first time things seemed backed up and busy but the 2nd time but just lack of planning on the clinics part. …
Went here after an emergency eye issue six years ago. Doctor was great, but their billing department is a nightmare. Had to send insurance information three times, they kept claiming they did not receive it even though I had the fax …
I visited the Stevens Point office and have had excellent service multiple times. Both eye doctors I have seen have superior knowledge and understand the trials and tribulations of wearing contacts and glasses in daily life. Contacts are …
I am very disappointed in my service at Eye Clinic of Wisconsin. I made an appointment for 8am (early enough that I did not anticipate a delay) and was nearly late for work due to the fact that they took over an hour and a half for my exam. …
Wonderful experience with two cataract surgeries. The staff was friendly and very efficient. Dr. Edwards was congenial and very willing to explain the procedure as he did it. Took 10 minutes for first eye and only 5 for the second. Good post care and setting up appointments, also!
I had appointment today only to find I didn’t. The clinic call on May 18 to cancel my appointment( I didn’t get). The note in the computer said they couldn’t leave a voicemail. No follow up call, no letter in the mail, and they had my …
My wife works at this place, and as of tomorrow, I’ve told her to quit. She goes to work to be ignored and complained about daily yet has over 20+ years in the field of surgery. Today she was written up for having family issues where she …
Billing Dept is rude. During my first call, I was told I wasn’t authorized on the account. Somehow I became authorized when I called a 2nd time to advise the claim had been resubmitted to our insurance by our HR Dept, since routine eye …
Friendly, helpful. Top Rated Experienced Doctors! I highly recommend! One of the best eye clinics in the United States! (We got recommendations from Doctors in Minnesota that had no affiliation with Eye clinic of Wisconsin about how great …
My elderly parents drive two hours to this clinic because it’s the nearest place they can get the treatment they need. EVERY time they are there, they wait for hours after their appointment time to see the doctor. They are both high risk …
**UPDATE**
Management of the optical department reached out to me after this review was posted. She was very apologetic of the entire situation. This situation was a …
Two and a half hours for a simple eye exam! People waiting all over…on a Tues morning. Complaints from many as they ask how long it will be. (They have 6 check-in receptionists but that’s where efficiency end) Expensive contacts vs …
My first visit to the Wisconsin eye clinic was very nice, it was the first time I took my Aunt (she was in a wheelchair) since her Husband had passed in Jan. 2021. Everyone was super nice and helpful but the first eye Doctor rushed in and …
I set up an appointment (in spring of 2020)to consult for lasik, but with covid they chose to cancel because everyone was trying to conserve PPE. So 8 months later, I try to reschedule. The scheduler lady asks if I wear contacts or …
New patients are not a priority, poor follow-through and lack of attention to needs. The majority of coordinators answering the phones are unable to be of true assistance.
I don’t take the time to write bad reviews but I feel obligated to share. Came in for a basic basic eye exam , no dilation. And received a crazy amount for billing in the mail(over 400$). The billing dept was very rude answering a simple …
I called as I was concerned about a change in floaters. I called and explained that I was unable to wear anything on my face. I was told I was not able to enter the facility under any circumstances. …
Check-in/Front Desk Experience was not the best. My husband and I were the only ones there at the time, and stood in front of the desk without any acknowledgement, for a rather long time. They offer a self-pay-at-time-of-service discount, …
The service is great and the staff are so kind so that is why I keep going back. But I have had multiple eye appointments and each time I was there for over 2 hours. The wait time is ridiculous. Once is forgivable because things happen, but …
Doctor stayed late to help us and immediately found the issue which other doctors could not. The office is very nice and the doctor, albeit seemingly stressed, was a major help and gave us great guidance. Staff up front helped my girlfriend …
This review concerns my elderly mother. She gets shots in her eye at this clinic. I will be looking for a different clinic to get her treatment. We’ve been waiting for over an hour to even start this process. I’ve spoken to several …
My husband is on medicare and uses Eye Med insurance. He had an eye exam in Stevens Point. He wanted glasses for astigmatism for watching TV and bifocal for looking at a computer. He has glasses for night driving. He ordered glasses. …
Sandra & Leigh Ann from optical were AWESOME in helping my daughter with picking out frames. They were very personable, patient and knowledgeable and it was so appreciated! Also received a follow up phone call with final details on pricing, insurance, etc the next business day. Overall a fantastic experience…thank you!
After supplying Clinic with all my insurance information prior to eye exam, I was told when making surgery appointment, they will no longer accept Medicare Net Health after January 1, 2023. Should have told me before I wasted doctors’ and my time.
I will never get glasses here again. In addition to waiting ridiculous amounts of time to have glasses adjusted, while watching employees sitting around and chatting, they are not able to adjust my glasses to fit. I have never had trouble with glasses anywhere else, but after three adjustments, my glasses still don’t fit correctly.
Highly do not recommend. $400+ for a ROUTINE EYE EXAM. I cannot say enough. Do not recommend at all. Seriously $400+ for a routine eye exam just crazy. Nuts. I’m not sure how people go here at all.
The doctor we saw was very helpful and knowledgeable. The main problem with this place is the exorbitant prices that come with low vision aids that one purchases. A plastic tinted pair of sunglasses cost nearly $200. A flimsy plastic magnifying glass cost $85. Exploitative, shameful.
Dr. Galang did my eyelids. I am very pleased with the results. Please be advised you must follow the after care instructions you are given, in my opinion, to get good results and a shorter healing time. Also the staff was courteous and knowledgeable. Overall a very good experience.
Optical department is the greatest
Doctor Hoffmann is awesome
Same efficient, friendly, professional service as always
Best place around. The staff is friendly and helpful!
Quite personable! Expert care, easily understood!!!
Cataract removal. All staff were friendly and competent.
Very satisfied with Eye Clinic of Wisconsin. Improved vision!
Guess I’ll be skipping this place based on reviews.
Very courteous and professional staff. Helpful in every way. Highly recommended!
Staff is always friendly and very helpful. They stand by the products they carry
Absolutely amazing care and very friendly staff definitely recommend!!
Dr. Galang, pediatrics, is awesome! We are lucky to have him in the area.
Debra, just cancel the appointment. Don’t try to chastise clients who call in.
I called the billing department for a simple question regarding my insurance and all I got was bad attitude.
The doctors and technicians are professional and thorough and make you feel comfortable. I would recommend this clinic.
The staff in the eyewear dept are very friendly
And helpful. But their statements for eyewear are very confusing
ECW is great. My glasses are the best ever and they really care about you.
Good service, but the wait times can be long. Sometimes waiting almost an hour to be seen.
Doctor is really nice and great didn’t expect to wait 2 and a half hors for a short visit. Doctor said be back in 15 mins I waited over an hours.
Had a 9AM appointment waited for almost 2 hours to see the Dr.
I will sum my experience up in 3 words……Very rude staff. I would NOT recommend this place to anyone. My elderly mother did not deserve to get treated the way she did!!!!! A HUGE DISAPPOINTMENT!!!!!
My experience with everyone was wonderful and very caring. They are efficient and pleasant. Dr. Edwards is awesome. I recommend them with full confidence.
Very rude and disrespectful nurses.
I always tell myself to keep my eyes open. I don’t need the nurse to repeat …
Getting a short notice appointment for an emergency eye exam was no trouble at all, plus the on-call doctor was really friendly.
I worked with Debbie on the Contacts and Lens side over the phone about my contacts. She is amazing and went above and beyond to help me. Best customer service.
The clinic does not have good customer service, after Lasik. They never contacted us again for yearly reminders, or upcoming appointments. Not happy right now.
Eye Clinic of Wisconsin are fantastic, staff is very friendly and very professional. Dr. Edwards did surgery on both eyes and highly recommend him.
THIS PLACE IS A TOTAL JOKE !!!’ WAUSAU LOCATION !!!!
You make an appt and they don’t see you till you have been waiting a hour …
Truly the kindest staff I’ve ever experienced. They go above and beyond to make sure their patients are well cared for. Highly recommend this clinic and everyone that works there!
Wait times are the worst of the worse…and its always like this. I would not recommend this business unless you don’t have a choice.
Outstanding service from start to finish. They have the most caring and friendly staff and their physicians are top notch. Way to go Eye Clinic!
Large parking lot, easy location to access downtown, great team of providers, spacious waiting rooms, and polite staff.
Incredibly professional and pleasant staff. Thanks for helping me understand the process and technical aspects of testing. This along with Dr. Kucharski’s review made feel very comfortable and safe in your hands!
The only place that I know,that can take hours to get one shot in the eye , And almost every time. Hope I can find else where to take my mother. No reason to make people wait like they do
Wait time is horrible. Came in for a post-op check with my mother and we waited 20 minutes past appointment time to be seen for the tech and then another 40 minutes to be seen by the doctor. Ridiculious. Many patients in the waiting room with similar wait times. Very poor customer service.
Very impressed with the care given by Dr. Luis Galang. He tried various solutions to my problems before scheduling surgery as a last resort. Would definitely recommend the Eye Clinic of Wisconsin.
Don’t over-schedule if it means your customers won’t be seen on time. If you expect me to adjust my schedule to be on time, make sure you’re also professional enough to be on time.
Slow slow slow. Appointment always run late-like an hour. Once in a room you are put in waiting room. Then wait. Then put in another room. Then wait. Then see the doctor then wait. The entire time spent with me was 15 minutes but total time at visit was 1.5 hours. Very slow and no one will tell you why you are waiting.
My 3 year old had a referral in the pediatric department and all I can say is WOW! I was completely blown away by how child centered they were. My son had no idea he was even getting an exam because the technician made it so fun and …
When I had my glasses delivered with new lenses, they were not ground properly or fit correctly. Krystel, Eileen, and Jennifer worked with me for nearly three weeks in rectifying the situation. Krystel stuck with it and got them to fit and …
I called this morning to make an appointment with Dr. Aschbrener for a family member with history of a serious retinal condition. The appointment staff Amy and Sarah were quite rude and unpleasant to speak with, and inexplicably had an …
Twice I have had a check up that has taken over 1 hour and 20 mins to even see a Dr. The first time things seemed backed up and busy but the 2nd time but just lack of planning on the clinics part. …
Went here after an emergency eye issue six years ago. Doctor was great, but their billing department is a nightmare. Had to send insurance information three times, they kept claiming they did not receive it even though I had the fax …
I visited the Stevens Point office and have had excellent service multiple times. Both eye doctors I have seen have superior knowledge and understand the trials and tribulations of wearing contacts and glasses in daily life. Contacts are …
I am very disappointed in my service at Eye Clinic of Wisconsin. I made an appointment for 8am (early enough that I did not anticipate a delay) and was nearly late for work due to the fact that they took over an hour and a half for my exam. …
Wonderful experience with two cataract surgeries. The staff was friendly and very efficient. Dr. Edwards was congenial and very willing to explain the procedure as he did it. Took 10 minutes for first eye and only 5 for the second. Good post care and setting up appointments, also!
I had appointment today only to find I didn’t. The clinic call on May 18 to cancel my appointment( I didn’t get). The note in the computer said they couldn’t leave a voicemail. No follow up call, no letter in the mail, and they had my …
My wife works at this place, and as of tomorrow, I’ve told her to quit. She goes to work to be ignored and complained about daily yet has over 20+ years in the field of surgery. Today she was written up for having family issues where she …
Billing Dept is rude. During my first call, I was told I wasn’t authorized on the account. Somehow I became authorized when I called a 2nd time to advise the claim had been resubmitted to our insurance by our HR Dept, since routine eye …
Friendly, helpful. Top Rated Experienced Doctors! I highly recommend! One of the best eye clinics in the United States! (We got recommendations from Doctors in Minnesota that had no affiliation with Eye clinic of Wisconsin about how great …
My elderly parents drive two hours to this clinic because it’s the nearest place they can get the treatment they need. EVERY time they are there, they wait for hours after their appointment time to see the doctor. They are both high risk …
**UPDATE**
Management of the optical department reached out to me after this review was posted. She was very apologetic of the entire situation. This situation was a …
Two and a half hours for a simple eye exam! People waiting all over…on a Tues morning. Complaints from many as they ask how long it will be. (They have 6 check-in receptionists but that’s where efficiency end) Expensive contacts vs …
My first visit to the Wisconsin eye clinic was very nice, it was the first time I took my Aunt (she was in a wheelchair) since her Husband had passed in Jan. 2021. Everyone was super nice and helpful but the first eye Doctor rushed in and …
I set up an appointment (in spring of 2020)to consult for lasik, but with covid they chose to cancel because everyone was trying to conserve PPE. So 8 months later, I try to reschedule. The scheduler lady asks if I wear contacts or …
New patients are not a priority, poor follow-through and lack of attention to needs. The majority of coordinators answering the phones are unable to be of true assistance.
I don’t take the time to write bad reviews but I feel obligated to share. Came in for a basic basic eye exam , no dilation. And received a crazy amount for billing in the mail(over 400$). The billing dept was very rude answering a simple …
NEVER, NEVER, NEVER GO HERE!!!
This place is speed to have a good reputation, but has failed in the miseravly …
I called as I was concerned about a change in floaters. I called and explained that I was unable to wear anything on my face. I was told I was not able to enter the facility under any circumstances. …
Check-in/Front Desk Experience was not the best. My husband and I were the only ones there at the time, and stood in front of the desk without any acknowledgement, for a rather long time. They offer a self-pay-at-time-of-service discount, …
The service is great and the staff are so kind so that is why I keep going back. But I have had multiple eye appointments and each time I was there for over 2 hours. The wait time is ridiculous. Once is forgivable because things happen, but …
Doctor stayed late to help us and immediately found the issue which other doctors could not. The office is very nice and the doctor, albeit seemingly stressed, was a major help and gave us great guidance. Staff up front helped my girlfriend …
This review concerns my elderly mother. She gets shots in her eye at this clinic. I will be looking for a different clinic to get her treatment. We’ve been waiting for over an hour to even start this process. I’ve spoken to several …
My husband is on medicare and uses Eye Med insurance. He had an eye exam in Stevens Point. He wanted glasses for astigmatism for watching TV and bifocal for looking at a computer. He has glasses for night driving. He ordered glasses. …
Initial visit to deal with cataract surgery was phenomenal. Every staff member was attentive. thorough and professional.
Sandra & Leigh Ann from optical were AWESOME in helping my daughter with picking out frames. They were very personable, patient and knowledgeable and it was so appreciated! Also received a follow up phone call with final details on pricing, insurance, etc the next business day. Overall a fantastic experience…thank you!
from the front desk (i actually conversed with 2 gals) to the med assists to Dr micalski, my experience was friendly, professional and so helpful. …
After supplying Clinic with all my insurance information prior to eye exam, I was told when making surgery appointment, they will no longer accept Medicare Net Health after January 1, 2023. Should have told me before I wasted doctors’ and my time.
I will never get glasses here again. In addition to waiting ridiculous amounts of time to have glasses adjusted, while watching employees sitting around and chatting, they are not able to adjust my glasses to fit. I have never had trouble with glasses anywhere else, but after three adjustments, my glasses still don’t fit correctly.
Highly do not recommend. $400+ for a ROUTINE EYE EXAM. I cannot say enough. Do not recommend at all. Seriously $400+ for a routine eye exam just crazy. Nuts. I’m not sure how people go here at all.
The doctor we saw was very helpful and knowledgeable. The main problem with this place is the exorbitant prices that come with low vision aids that one purchases. A plastic tinted pair of sunglasses cost nearly $200. A flimsy plastic magnifying glass cost $85. Exploitative, shameful.
Dr. Galang did my eyelids. I am very pleased with the results. Please be advised you must follow the after care instructions you are given, in my opinion, to get good results and a shorter healing time. Also the staff was courteous and knowledgeable. Overall a very good experience.