You may see the Fairfax Water Meter Reading Team in your neighborhood reading water meters. Our employees always have a photo ID with … See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
8570 Executive Park Ave, Fairfax, VA 22031
good water
Rude staff.
Poor customer service
Rude customer service.
Worst management..
Pay so much money for poo water
horrible service, racist staff, no alternatives.
Lol. Terrible.
Terrible water and even worse customer service.
Very bad customer service. No response for phone calls.
Worst Poo water Ive ever tasted
Very bad customer service they are not human.
Useless. Can’t even get the account number right. Aggressive and belligerent.
I can’t remember hearing so many wine in all my life.
Really crappy customer service. Don’t sound too enthusiastic, its not your job or anything…
I can never pay my bill because their website ****** sucks!!!!
Garbage Company payment systems seem like they are 20 years old.
Worst company service ever. The CEO and employees need to be fired immediately.
Customer service really is rude a.f. If I could give zero stars I would.
After being on hold for 15min and finally being the next in line to talk to a customer service, I was hung up on.
Terrible they sent a plumber at my steps to shut down water and they said that they sent emails
Extremely poorly handled customer service..I wish I have another options for water supply.
Very unfortunate that so many people don’t have a choice and are stuck with Fairfax Water and their lousy billing practices.
So sick of this no online services, no email notifications, no phone call when issues arise. I expect more for the price of service and the crazy amount of taxes we pay
Worst utility company I’ve ever dealt with. Lived all over the country and they are just the worst.
The worst customer service so many added fees .. their employees are extremely rude just so much attitude WTH you need a fortune to cover their fees and all the extra hidden charges they never discuss till you get your bill!!
You literally cannot hire customer service agents who are more rude and unprofessional. Train your customer service agents to be more professional or replace them.
Great customer service! Called about air in our pipes and they had a technician at our house in 2 hours.
worst company ever. this should be public service where they shouldn’t lien house because tenant didn’t pay their bill.
Did not have to hold at all to get a rep on the phone. They were able to answer all of my questions in detail within a few minutes.
Pond water taste better. They are just rude.
I hereby recommend that All of us who have had bad experiences with this company, write a strong letter to The Better Business Bureau to protest their inmature behavior and poor treatment of loyal paying customers!
You can’t get your balance online. Anything else you need to know? If you’re wondering how a company in this day and age could fail this badly, it actually makes a lot of sense once you work with them.
Terrible company. I sent them tenant authorization form many times by email. It is correct address, but they never receive it. I still cannot move in.
Configured for recurring payments… Next quarter rolls around, and it doesn’t auto-debit, then they charge a late-fee.. and their website didn’t have any of my bank account I had configured from our first quarter.
Worst service!! On hold FOREVER. Had to try them 3 days in a row each wait time over 20 mins! Customer Rep. was unprofessional and rushed me, she didnt want to answer any questions. I had to become rude, cut her off and let her know I have a question.
People, online payment (speed pay) closes during the holidays… I mean seriously… they actually close whatever antiquated, outdated, obsolete online system/server they have due to the holidays. I always knew their payment system was seriously showing it’s ages, but this is just on another level.
My dad paid eight times the price of my previous address because they didn’t close his account. So I asked for a refund, but she hung up.
i like the fact we have water but please. ive been emailing for months and no response. wait times are always 45 mins + i cant afford to stay on the phone wasting my minutes
The customer service here is awful. I have never met people more rude in my life. If you don’t like your job get a new one!!!!!
Can I please rate 0 stars? These people are unprofessional as they can be. $700 for a quarterly bill for a townhouse? Most of us are not at home most of the time. These peoe are thief’s.
I am so happy, the customer service is Excllent the people over there including the security guy is amazing!!! Thank you so much for your great support!!!
I called to report a leaking fire hydrant. I described the location with major landmarks, including a Fairfax Water water tower, and the operator kept asking me for an address. “I can not call it up without an address.” She did take down the information, and said she would pass it along.
Absolutely awful 1990’s era website and payment system. Terrible customer service and basic thuggery. To bad they have cornered the market and have a monopoly on water here in the county. I would rather collect rainwater in barrels but that’s probably illegal too….(Insert 4 letter word rant)
Outrageously antiquated billing & payment system. Why does Fairfax County have a company from North Carolina managing our water system? It is a NO STAR system.
Trying to pay a bill online is so frustrating. I had to add all of my information and validate it, but it pulled up the incorrect bank and it won’t allow you to change the bank name yourself. What am I supposed to do? It’s telling me funds will come out of an account from a different bank. Absolutely ridiculous.
NOW, who would know I wasnt the only one disappointed by there customers service. Lol, I had the worst service from them and it was regarding employment and not there services no wonder they are looking to hire a super hero for the customer …
CUSTOMER SERVICE HORRIFIC, WHEN ASK TO SPEAK TO A SUPERVISOR – GET VM….called ABOUT ALL THE FEES INVOLVED EVERY TIME I HAVE A TENANT MOVE OUT AND IT SWITCHED TO MY NAME- ALWAYS A $36 FEE, BUT ALL THEY DO IS AVERAGE USE OF WATER. the home …
One of the most bad customer service in the world
The most high water bill in the state plus If you forget to pay your bill they will never call or email you to remind you to pay but they will easily shut off …
I used the link in the email to get set up in the new website, entered by username, clicked, and asked for my password. I put in the password and got an error message. I tried to register as a new user and the system won’t let me do that either, because the account already exists. New Website Launch — FAIL
I have noticed that the taste of water has been changed the last couple weeks. Taste bad and smell bleach. ( swimming pool water) hopefully it gets back to normal soon.
I love fairfax water! Not only has my service been perfect, they give out free cups of ice water during the weekend of fairfax fair – when everyone’s dying from the heat! I’m sorry you guys have such bad reviews, I’ve never had a problem.
Helena (Helina, whatever), the customer service rep was very rude. It was a struggle to get information out of her because she cut you off every time you tried to speak, and did not want to help because as she said ” We close in 5 mins”. Please hire people better suited for customer service.
Total incompetence. Why cant they fix a waterline without damaging the sewage. I came home and thanks to Fairfax Water I had sewage backed up in my house. They weren’t even sorry. For the nearly 100k on damage
If you have a water emergency don’t expect a whole lot of information or help from this woman who answered the phone on March 22, 2019 at 7:15 pm. She was surly, cut me off mid sentence, said that the tech already knew about the problem …
Customer service has got the be the worse, they all have the same rude and belittling demeanor and obviously know they can get away with it, the 2 representatives I spoke to on the same day had the exact same attitude, as if paying …
I have never had worse service. I called customer service after being a customer for 20 years. When I asked why I had to pay $190 lien payment after being a customer for 20 years, the person was rude and hung up on me. I was researching other water companies. Their service is deplorable.
Horrific customer service. I called to schedule my water to be cut off on the street to get my water main replaced. The woman explained the horrific process to me and was insanely rude on the phone. If I had options for this service, they’d never get another dollar from me.
Never had an issue with billing. I’ve stopped service at one house and started service at 2 other houses. When they’re in the neighborhood reading meters the people are friendly and helpful.
Get water from the stone age? No online billing? No automatic billpay?! What is this…1990?! I actually had to drive out to Fairfax (45min to an hour in traffic) to set up my account. Why can’t I do it online?! The guy behind the desk …
It is the worst customer service ever. They hung up without saying anything when we called them. I wish there could be any other water company to switch to. My neighbors have the same problem with them.
SO far the worst water provider, they said I have received 3 notices that I was past due on my bill today, never did actually get the notices in the mail let alone the actual bill for the month of august water was cut off while my daughter …
This is worst than the DMV, I apologize to compare them to the DMV because the DMV is a 5 star compared to them. Conversations with any customer service representative has been horrible. If you don’t like your cushioned county government …
Verny antiquated customer service; prehistoric website with outdated information and no ability to view account or anything else there. Wasteful in that they send out bills by postal mail (no email billing option????) which wastes paper and …
Great service, immediate and professional answer when calling in. Expedited service for no additional fees. Courteous and knowledgeable people. The water!!?? 🙂 The water never talks back, washes…everything 😉 well, boils without ever complaining, makes great coffee and runs like a devil even when storms hit. Need to say more? 🙂
I can’t get a person on the phone at all!!. They want the payments on time??? What are we paying for?? This is a service if I am not mistaken right?! Get your act together if you want people’s business!
I had leaking and they sent bill with $1.100.00
So I fixed the leaking and they adjusted for me to $100.00 the next bill was the second quarter and the same months of leaking and got the bill for 509.90 …
Quality water, very poor service. Came home to no water only to find out they claim they sent notices but they were never received. I had just moved and was still getting familiar with bill due dates. They are quick to shut off water and slow to take payments. Considering selling and moving because how horrible service is.
It is a twenty first century and it is the United States of America. Providing clean and drinkable water for the customers who pay their dues is not an achievement, it is a required service. I give this company ono star for its customer …
Incredibly difficult process to set up a new water account!
I have had to call several times and I’m on the phone each time for 30 – 60 minutes. …
Unquestionably the most antiquated policies and customer service I have found in recent memory. Shut my water off without even so much as a phone call. If you want a model in what to not do and how to not act, study Fairfax Water. …
Why this place doesn’t have more stars blows my mind. I’ve always had clean eater to drink and use which is a luxury not found everywhere. Then last night we had a water main break in our area. I found out about it and called within an hour …
Most terrible customer service I’ve ever encountered. I asked to explain how I am being billed for sewer usage because we don’t get charged for water as we have a well, instead of explaining clearly the rep was very vague, then got rude …
This company has outdated auto-pay processes in place. Instead of clicking a couple buttons on a website after setting up an online account like with Dominion Power, they require you to fill out a form with a voided check to start… and …
Charged me 20 bucks extra to my bill apparently for accidentally attempting to pay them twice for the same bill. Who does that? I have to pay more because I gave you too much money?!?! When I contacted customer service they were rude and of …
My water bill is 32% higher than the same period last year for a townhouse – when we weren’t even home for 2 weeks during the quarter. They know you have to pay it and keep raising prices ridiculously. Just a scam. We need more choices for water.
$190 deposit makes no sense. They charge you an additional $48 if you miss the payment and cut off the water. …
Fairfax Water has such a poor and arrogant and unhelpful customer service support that even genuine questions seeking clarifications receive a snub, snide and a nasty response. They can get away with anything, because Fairfax Water is the …
Terrible and rude customer service. We had a water leak for over two years, and they didn’t bother to notify us. They will ONLY adjust the previous water bill after the repairs been done. However, they will not change the current water bill …
I worked with the water company in San Diego, CA and this Water Authority is not but and if all the reviews want online service, that means the bills will go up even more because software development and installation is not free. I guess …
HORRIBLE! I have all my utilities paid online automatically, but this company has an antiquated system where you can’t enroll online for bill pay, rather you have to print out a form, attach a check, and send it by snail mail. I have been …
One star is too generous. Water was disconnected 10 days after end of quarter billing cycle due to sale. I am being charged for services from that date to end of the quarter. So I am paying for services for another 2 1/2 months in …
To be frank, I typically do not take the time to write bad reviews and this is my first. This is by far the worst water service (out of four) I’ve dealt with. The first time I was supposed to get a bill, it never came in and I had to call …
I come from Memphis, Tn, where they bottle our sink water and sell it. Its delicious and comes from underground wells. When I moved to Fairfax county 6 years ago, the water was unbearable. I would go without drinking water until i could go …
Normally I don’t have to deal with the customer service. Never had a issue with water service. Been drinking the stuff for the past 15 years and its premium. I am less concerned with service as I am clean water. Also I get free cups and clean tasty water every year at the Fairfax fair.
I had service with Fairfax Water they always provided me great friendly service. I never any problem their service. I am now moving back to Fairfax, I am very happy to be back in Fairfax Water Service area. I today spoke to very friendly …
I recently purchased my first home in Va. Fairfax water refused to refund my deposit because they are saying I owned the property I rented! Apparently there was a management change a few years ago and my record were clearly compromised. …
Literally the worst website I have ever used. Multiple logouts, pages not loading, info not loading etc on multiple different browser and devices. Took 20 min just to “quickly” log in and pay my bill. It wouldn’t be as big of a deal if we …
Their online portal is hot garbage. Completely inaccurate information. Completely not in sync with paper letters that apparently go out. If you send out notices on paper, shouldn’t they be available on the online portal? What is the point if it doesn’t?
Abysmal service! Decided to shut off our water for “non payment” on a bill which was neither overdue NOR without any prior notification whatsoever. This includes written or by phone (we’re easily accessible by BOTH)….and the way we found …
Company refused to establish water service for me despite having a valid lease. They require landlord to provide permission for tenant to have water. I have leased over 10 homes and have never had a utility company refuse to provide water …
Incompetent as can be. I called to start water services, and was told that they could not since they did not serve the area I lived in. The person didn’t bother checking and continued to argue with me. I waited 30 minutes after which they …
Never had a problem, used for multiple properties. Their quarterly newsletter is informative and their online account management is easy to use. The water is pretty good and they seem responsive to issues with water mains. I recall a …
For the amount of taxes we pay and being one of the most expensive counties in the country we deserve much better service. They are filthy crooks. I paid $190 for a lein off-set fee before the due date and they never took money from my …
The worst. They shut off water with no notice and if you get home after they’ve closed at 4:30pm you’re SOL for water until 8am the next day when they open – even if you pay immediately. When this happened to me the last bill I had from …
Received a bill due June 1 that was postmarked June 14. Then I got 2 more letters on June 15 threatening debt collection. Seriously. …
We woke up this morning without any running water. I called the Fairfax Water emergency number and told them about the problem at 11:13am. By 2:15pm, the nicest guy showed up at our door. He opened the manhole when our water meter is under, …
My tenant asked for service to start when she moved in on Wed. They asked if she wanted to start Tuesday even though they knew she wouldn’t be moving in until Wed? She thought they meant for billing purposes or something so she said ok. …
$190 lien to start services that will not be repaid until you final bill + $39 start up charge + $12.20 quarterly charge means you’re going to need to factor in over $200 extra just for a move. Since it’s not being repaid until your final …
I signed up for paperless billing last year. Provided my e-mail address that I use for ALL paperless bills for all of my service providers. …
Not that you have any choice of who provides your water service, but consumer beware. A word of warning to anyone signing up with Fairfax Water for the first time: they will tell you an amount of money you will owe on a certain date. They …
If I could give 0 stars I would. A prime example why monopolies and utilities companies are trash.
I have similar points to all the other negative reviews on here, the main one being that their customer service is terrible. I established an account with Fairfax water years ago and have switched addresses multiple times. This time they …
I work with Fairfax Water and a lot of utility companies in the area and have to say they are one of my favorites. It’s easy to use their online services, and their staff are always friendly over the phone. Sharita is a representative I speak with often, and she not only knows her stuff but always has something kind to say.
Lost about $70 so far to late fees on a lien offset payment I’ve been actively trying to make for weeks. Got my water turned off without notice (a couple days before the warning letter arrived), thought I got my payment cleared up with …
Double charging on the last bill after stopping service. Tried to pass the bill onto the owner of the property after being fully paid out. And you can barely login to the website….
It’s almost 11:30pm on a Sunday night and Fairfax water is out drilling in front of my house trying to repair a water leak that has surfaced to the street. It’s been like that for weeks and Sunday evening at almost midnight was the best time to repair it? Absolutely ridiculous!
I drive 4 hours to Falls Church from VB to have Fairfax water turn on the water at our new business yesterday. They rescheduled to today due to a possible water leak, requiring either me to be here or the water main turned off. Since its a …
The online billing interface is easy to use and I’ve always been pleased with their customer service. I’ve called several times about my bill & starting/stopping service and have always had competent / helpful service reps. Wait times also …
All of the 1-star reviews regarding customer service seem to be pretty accurate of the actual workplace as well. My boyfriend was employed here for a little over a year and out of the clear blue was fired given little reasoning and NO …
I am a plumber. And dealing with these people to get water turned off is an excruciatingly painful experience. Period. Avoid at all costs
Terrible service. Emergency service is a joke. It took them more than 24 hours to despatch someone to come return my water. I called many times, to have the same indifferent rude employee answer only to tell me he can’t give me an ETA of …
Helena was the best a great customer service representative! I spoke to another and she was awful I don’t remember her name but not only rude but utterly useless.
I requested an inspection a month ago be done due to a orange cone placed on a deep hole indicating issues on the land, just bought home, and they said they would…still waiting on it even though I made them aware there may be a water leak……
I just start my services in the mothe of July 2022, and I contra the worst and rude services ever,
Their portal system is working accordingly and so I get doppelt charged one with …
I called a plumber to repair a leaking bathtub faucet. He found the newly installed cartridge was clogged with pieces of what appeared to be pipe liner. He pulled pieces out of the cartridge and the pipes flushing the line to that …
While I can see what the 1 star reviews are trying to say, I’ve worked with different water utilities over the years, and I can say hands down that Fairfax Water is top notch. From service techs to the call center to the warehouse workers, …
This company thinks it’s a good idea to shut down almost all lanes of Route 28 South at 5PM with zero regard to anyone’s time causing thousands of people to sit in miles long traffic. What kind of a bonehead project manager thought of …
impossible to access online account without having to update to a new password EVERY FREAKING TIME. when you do access customer service, their communication is very poor, defensive, and there is no follow through. lastly, their crew is …
Early Christmas Eve morning an old water main in front of our townhouse burst. The crew was here immediately and worked all through Christmas night in freezing temperatures. They were so polite and informative when we asked for updates and …
This is not the first time I had an issue with Fairfax Water. I am writing a review as their actions are unacceptable. …
Not sure why the rating is so low. I had to attend in person today to arrange a new tenant lien. The ladies in the office could not have been more friendly or helpful. Everything was sorted quickly and water was on at the property in less …