Relax. You’ve got family at our Credit Union. Book an Appointment. Become a member. Apply for a loan. Save Money & Time. See more
Read More| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
100 Stephen P Yokich Pkwy, Spring Hill, TN 37174
Great customer service!
Great location great staff. Thanks.
Don’t waste your time, go to Ascend instead…..
The staff has always been helpful and corteous.
Always friendly and often greet me by first name.
You feel that it is OK to Steal Peoples money and not give them access to money in there accounts and don’t provide any reasoning.
Very poor customer service call to ask questions and call almost everyday and they never pick up the phone and never really help you with what you need very poor service.
Waiting too long for service inside. 15 minutes for a teller is not what I remember as service.
Great place. Never had any road blocks in any transactions.
Seems very behind with modern times. Update the way the bank does things please. Even the ATM is out dated
Father has had a Account here for over 15 years and today they wouldn’t cash a check written by him to me unless I had an account there.
Always great service, been a member with them for over 8 years now. Can’t say enough good things about these folks!
Good luck getting anyone to return your phone calls! A+++ work, guys. You must make your company very proud.
We have our personal account and our business account with FAFCU in Spring Hill and love them… you walk in the door and they know your name. Very Friendly and helpful!
The people here have truly helpful and genuine. We’ve done several loans through them and have had only great experiences. The rates are very competitive.
I have been a member here since 1997, and this place has gone straight downhill recently. Won’t answer phones, staff stands around talking while there are people waiting. I will be moving all of my accounts with them to another credit union.
Never, ever use this place the don’t ever communicate and then act like they are on the same level as true credit unions. They are predatory at best.
If you enjoy being ignored. Have no problem with no one answering the phone when you call. Enjoy waiting and waiting and waiting… This is the credit union for you. I am closing my accounts here!!! AWFUL!
If I could give this place negative review I would as well I’ve been dealing with cancer an have been out of work since August trying to keep my family a float the best I can have a car loan through them have gave them what I could as I …
Not super friendly or helpful, slow to answer phone and return phone calls. This credit union does not offer typical customer service that I’ve experienced with other credit unions so I chose another one.
The Spring Hill branch is awesome! Super great financing option on vehicles. Ultra fast loan approval. We wouldn’t bank anywhere else!
I opened a savings account for my son to put his savings and learn about saving money… Bad idea, they charged him $10/month “dormant fee” for almost a year before I caught it. All in all, they stole over $100 from my 9 year old. Take your business elsewhere or beware of fees.
So much wrong here. We just moved to Spring Hill and went in to open an account. We waited for 30 minutes (there was 4 people waiting before us with one person doing anything) when finally the person who was sitting at her desk the whole …
Good friendly staff and the renovated bldg looks great however the company should look into extending the canopy where the ATM is because during rain falls it gets pretty wet so doing a transactions can get a little frustrating. I hope that this suggestion will be looked into and hopefully it can be adjusted.
Walked in and basically had a staring contest with the three tellers who were sitting there doing nothing. Not a single one greeted me. Finally, one begrudgingly said “I can help you.” I just wanted to change out a few twenties for some …
If I could give a negative star I would. All they care about is taking your money. They have the lousiest customer service … Noone ever answers the phone. I suppose they are too scared too. Also I am at a different credit union now and guess what they answer their phones… Their customer service dept is great!!!
If I could give this place negative stars I would. I regret the day I ever got a loan at this place. It is nearly impossible to get anybody to answer the phone. You can’t make any payments over the phone. The place shouldn’t even be in …
We used this bank to get a golf cart through the dealer. Worst move of all time getting a loan. They took weeks to get loan drawn up. They never returned our calls and blamed everything on GM being on strike. Now they just called to let us …
Rarely can reach a customer service person on the phone. Have to leave a message and they do not return your calls. I often have to drive to the credit union to get information or resolve problems. After 17 years, I am looking for another credit union.
Have been calling for several days. No one answers the phone. They also sent my husband’s bank card to the wrong address. When we got it it had gone to a address that we had never heard of.
The Spring Hill location was the best I ever saw. Kara James was so helpful on my loan she took time to go through everything very efficiently. So good I want to move from my bank to there. I highly recommend them.
If I could give ZERO stars I would. They are the absolute WORST credit union I have ever experienced. Please save your time and MONEY and go to a place where people don’t lie to you and don’t steal your money.
They need to learn customer service. I had to pay $7 to replace my ATM card, ok I lost it so ok. Within 60 days the plastic splits obviously defective . I bring the card to them and ask them to replace it, they tell me $7. I asked again …
I will say this. I have a car loan with Family and a vacation loan. I went through a hardship, they have worked with me. Sure, if you do not pay your loans and have money in your checking or savings Family will take it and its …
Been with them for over 5 years.
Very unsatisfied with their staff. Unfriendly service now, its not like it used to be. …
Mariann sanders and Darcy Walkowiak are great to work with.
Thanks.
No one answers the phone. Calls go to voicemail. No one ever returns calls. Used to be a great place to bank. NO customer service anymore and no one seems to care.
I have very high expectations. Even higher for a local credit union supposedly serving the local community. The customer service and attention to detail at this particular establishment is extremely poor. I dropped off financial information …
WORST experience I have had in over TEN years with this credit union :(. Loan officer was NEVER prepared for our appointments – she literally would open my file when I sat down in front of her and then she would find things that still …
We have been members here since 1995. No more! One of our debit cards stopped working – it is NOT lost. Abby at FAFCU Spring Hill advises that they charge $7.00 for a replacement card. What?!! What a rip off! Our other Credit Union …
I rather do business with my local “LOAN SHARK”…. To the young man ( teller) your to good to be working in a dump like this !! To the lady on the right I told you my ATM card wouldn’t let me withdraw (15min before closing) you huffing …
This credit Union is awful. They never answer the phone, nor do they return phone calls. Customer Service is terrible. IF i could give them 0 stars i would. The mobile banking app is trash. I would not recommend using them.
Stay away stay away stay away. This particular credit union doesn’t deserve any stars, but this wasn’t given as an option here. The people who work at this particular credit union lack professionalism, organization, and respect for their …