When the unexpected happens, you can trust our expertly trained staff at Cedar Park to care for your family. Family Emergency Rooms are committed to the well-being of all members of our community. We are very active in supporting local sports and are the only Austin area 24 hour ER care Certified Concussion ImPACT Center. We are actively involved in the cardiovascular screening of adults at risk of silent disease (contact us to find out more) throughout the year. We are growing and plan to bring our high-quality care and our community-centered philosophy to additional areas in surrounding North Austin.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
3620 E Whitestone Blvd, Cedar Park, TX 78613
I was seen very quickly and everyone was so nice and understanding.
Katheryn Smith had a system glitch when I tried paying off my final payment; It’s been a long year.
She sent me a picture of the screen shots of the note she uploaded to the system …
while the level of care was great the price was OVERLY ridiculous! For an exam, bag of IV fluids and 2 xrays…..they sent a bill for over $12,000!!!! HIGHWAY ROBBERY!! DON’T GO TO THIS PLACE unless you are rich!
The staff is very knowledgeable and everyone is friendly. We were able to get in and out quickly with very little wait time.
Great experience! The drive thru COVID testing was quick and the staff was professional and nice. I would definitely go back there if I needed a test.
Excellent practice and ver competent staff. My new PCP, Dr. Poole is the best. ❤️☺️👍 …
The lady doing the testing outside went above and beyond to accommodate me.
She was very courteous and helpful to make sure I was able to take a test and I really appreciated it.
Thanks again
It is easy to make an appointment online for Covid testing at this location, and they will test people who are asymptomatic. The staff is friendly, and there was no wait when we arrived.
The entire staff was awesome. The attention and care I received is above any other ER I have been too. I would highly recommend this facility if the need arises.
Scheduling was very easy. I was able to get a same-day appointment and the wait time once I got there was very short.
I came to CPEC after being turned down by The Medspring urgent care bureaucracy . My condition was serious and life threatening. Came in with a swollen left arm . I explained my situation and they said no problem we are here to help. i …
Everyone was very nice and the exam was thorough—chest X-rays, breathing treatment, 3 Prednasone tablets, and flu test. Left with two prescriptions (Tamaflu and Prednasone) as well as suggestion to follow up with my general practitioner when I get home to Florida.
Better off at home if you have a chronic pain illness and it flares ups. $100 co-pay for an immediate “no” for any treatment. Find another ER and save your money.
Family was so easy to work with and so friendly. I really felt like family there. Will definitely be back
I had a horrible experience there. I went there because I felt that being a fairly new place they would listen to my symptoms closely and give tbem a second chance but instead they did the bare minimum to dismiss me. Another time was when I …
My family loves this place! There is never a line, they take care of you quickly and the staff is SO friendly! It’s so much better than the normal ER experience, and it’s close by.
The peeps here are top notch! If you ever find yourself in need of expert treatment, this place certainly has the staff and facilities to patch you right up. Truly a gem in the heart of Texas!
The team at Family Emergecy Room was amazing. They took the time to determine what the root causes were to my ailments. They went above and beyond and I’ll definitely return if I ever have the need.
The receptionist insisted they take insurance. THEY DO NOT take insurance! They bill “in network” prices! And the doctors there have a separate bill from the facility! That’s too much! They will lie to you, take your insurance card, and then bill you later. Please be careful!!!
So much better than a traditional hospital ER! They had me in a room before I finished my paperwork!! Dr. Brooks saw me immediately and called me the next day to check on my recovery.
Everyone was great, professional. Well staffed, clean. Not very busy (oct 2021). Nice people. Couldn’t have asked for more.
I had a painful infection, and was seen immediately. Dr. Higgins was very informative about my condition, providing me with knowledge that alleviated my concerns. The facility was very clean. I would definitely go there again for ER care.
Great freestanding emergency room. No wait and everyone was so helpful. Drs and nurses had great bedside manner. Definitely would recommend them over traditional emergency room.
Very expedient. We were seen before I could even finish filling out the intake forms. The nurse was great. Very friendly. The Dr was thorough. Great overall service.
Amazing facility with great staff that really takes good care of their patients.
The staff was wonderful. They were nice, welcoming and kind. The facility was extremely clean. I highly recommend!!
We went in thinking my son may have broken his hand. Got in, got x-rays and out of there with no waiting at all. Took me longer to fill out the name and insurance info than anything else. I would say we’d gladly go back, but knock on wood….we never have a reason to.
This is a very nice place that I thought was reasonably priced for the services they provided. They were able to do a CT scan on my son in house and there was no wait in August of 2014. The doctor did misdiagnose my 14 year old son with …
THIS PLACE IS A SCAM!!! They are NOT an urgent care/emergent care facility! Their services are not covered by BCBS and you will be billed. Plus your copay is only a facilities charge .. REALLY??? Following your visit expect a statement …
I was well taken care of for my antibody infusion. Everyone there that day was kind, caring and helpful. I appreciated this a lot.
CPEC is by far the best facility that I have ever been to. My 19 year old son went to his doctor on wed after having to wait 4 days for the appointment. He had fever and inflamed and swollen tjroat. They sent him home without medication & …
Wonderful, helpful Dr and staff! They are great! Thanks so much!
Quick service. Competent staff who give great care! We felt so comfortable the entire time we were there.
Great experience at this facility, from the moment you check-in, meeting staff and the physician.
Always Always amazing service . The facility is so clean and well kept . The staff is just tooooo good , they make you the priority and attend you in a timely manner . …
My wife was suffering terribly with nasal congestion and we stopped at CPEC. And, we were very glad we did. …
This will be the only place I go in the future. Living in Vista Oaks, it couldn’t be closer. I sprained my ankle Easter weekend, and I was seen immediately, received an X-Ray within minutes, then had my diagnosis and treatment… all …
I needed a physical for BSA. I went into Family Emergency Room and they were very welcoming and accommodating. I was checking in and physical completed in a timely manner. It was a great experience with very helpful and friendly staff.
The nursing staff made it less anxious for Alan to take his 1st pedCovid vaccine. Good job guys.
Amazing care for the patient. They really listen and try hard to get to the route of the problem. I’ll definitely be going there again should the need arise. Thank you Family Emergency Room!
Excellent service! They even helped guide me through the process of getting the right long term help! They listened!! Instead of just putting a bandage on the issue, they were truly concerned with my overall health both short and long term.
Fast and very courteous staff. I had to see a Doctor early Sunday morning but most locations were closed. I saw that CPEC had 24 hour service so I decided to try them out. Could not be happier with my choice. …
Everyone there was friendly. No wait time. The doctor was very thorough and explained everything as we went along in the process. I even received personal phone call from the doctor the next day!
The people are very professional and I love the location.
WARNING:
I feel extremely deceived – they MUST put out information BEFORE TREATMENT that …
They got me back extremely fast & stayed with me continuing to figure out what was wrong. Fast check in & check out. Really friendly & love Dr. Bo. He even texted me the following day to see how I was doing. Just be pre-pared if you do not have insurance thought. Other that that, great place to go.
CPEC is the best emergancy center ever. Our 2 visits first with my sons broken ankle, Henry Higgins (owner) and his medical staff was super efficient and extemely kind. The second visit, my husband was having panic and extremely high blood …
Nurses and receptionist are amazing very kid friendly. Dr was kinda short and asked why I didn’t take child to a primary when can’t get a appointment anywhere else and child needed help. But love the nurses
Had all my vaccines done by these folks. Not only they are extremely organized, they are very courteous professionals.
This place had me admitted quickly, everyone was so friendly and caring. I was treated with respect and compassion
Came in last week for poison ivy. Got a shot and prescription. Half way through the pill pack I noticed no change so I called and they said to come back got another shot. They said if it doesnt help i need to go elsewhere. Cool thanks charging me $400 and I still have poison ivy. Never going back
I took my husband who’d broken his arm. The only ER doctor working did not have a DEA number in Texas, but he sent my husband on his way with a Tylenol #3 prescription that we obviously couldn’t fill. I’d called ahead to make sure they …
Everyone we encountered here in the drive through testing area was kind and patient with us. They were so proffessional and quick. This is a scary time, so we appreciate the kindness we received.
Went to this urgent care, was diagnosed with a sprain knee. Needed a knee brace to stabilize the knee. Had to go to Walgreens to purchase the knee brace. Wished they had those things in stock. Great staff, very friendly, and knowledable.
First of all I have to say the young man that did our test was very gentle and pain free. …
First experience with Family Emergency Room and I’m very pleased with the health care I received! Staff was extremely helpful and I’m on my way to a speedy recovery. Thanks again!
Great experience. Was referred from urgent care for abdominal pain and elevated white blood count. Seen promptly, given CT promptly, saw doctor promptly. Blood and CT came back normal, and was released. Everyone was very nice and professional, and everything was very quick.
Paolo was very polite and informative when giving me the Covid vaccine. I left feeling more positive about being vaccinated.
I went in last friday and they got me back very fast, the nurses and doctor were very kind and patient with me, they did everything they could to make sure I was comfortable. I was really hurting and I feel they went above and beyond to really help me. It’s places like this that I would highly reccomend to anyone.
Quick and incredible care. From the receptionist to the Nurses to the Dr. Great experience. I’ve found my ER! We’ll done!
Everything about my visit was easy , fast & convenient. The hard working staff @ FER were all pleasant , efficient & knowledgeable. FER will definitely be my first choice in the event of emergency care!!!
First off I absolutely hate going to see the doctor. I have had bad experiences with the service and the cost at the Round Rock hospitals and wanted to try something new. I went straight into the treatment room and saw a doctor within 2 …
I had a sinus infection which I had been treated there before and everything was fine then but this time the doctor would not treat my sinus infection without a covid test which was not the reason I was there for
My husband took my daughter in late last night after a fall at the park. We were going in expecting a minimum of a 5 hour stay. They saw them immediately. Had x-rays with in 15minutes and within a little over an hour we’re headed back …
We had to go to CPEC with my daughter one evening. The doctor saw her immediately and was very nice and efficient. He ran some tests and quickly diagnosed and resolved the problem. The rest of the staff is very professional as well. …
Avoid this place if you can. I showed up one night at 2am because my teenage daughter walked into my room complaining about chest pains. I took her in to be safe even though I had a feeling it was just chest pain from bad cough. Anyways I …
The drive through set up for COVID testing is spot on. This place really has their stuff together. Unfortunately the provider talked me OUT of an antibody test. I left feeling slightly bullied. Be strong enough to advocate for yourself.
Scheduled my daughters’ Covid shot here. We had a very sweet nurse come out and help talk my anxious 11 year olds through their shot.
I went in with my puppy that was limping and was in pain. I had to wait 3 hours and they wouldnt give him pain meds during that time so he had to lay there and shiver in pain. When I was done waiting and asked for meds and discharge they then had time to do xrays .. wont go here again.
Went to Family Emergency Room to get a drive thru covid test. I made an appointment online first as it is required and also filled out the forms online before I headed down there. Once I got there the whole process took about 10 minutes and was seemless. Easy peasy.
Visiting family in the area and my son hurt his head and needed some staples. Such wonderful facility, and very nice staff. Bob and Dr. Gill took great care of us. Highly recommend this ER.
Took my son in for stitches for a small cut over the eye: just got a call from my employer about the bill for $5,500! Our family will have to pay $4,000. No wonder it was the only place in town that wasn’t full (in fact it was empty and we got great fast service… this is a great place if you are a millionaire).
This place is amazing. Great, fast, friendly, and efficient service every time! We’ve taken the whole family here for broken bones, UTI, staff infection, croup, RSV, stitches, etc. we love the people and can’t say enough great things about this ER facility. So glad we live nearby.
The most knowledgeable, caring, sweet nurse and Dr. They took the time to explain everything and genuinely cared. Professional and clean environment. This was a much better experience than going to any hospital. I love this team and am so grateful for them.
While Christian at the front desk and the nurses that treated me deserve 5 stars and were wonderful, kind, and helpful- Dr Guyon Hill that saw me there while getting the antibody infusion was cruel, angry, and I felt unsafe in his care. He …
I want to share my wonderful experience I had at this place. I was seen not long ago for my high blood pressure. It was late at night and my husband suggested we come here. We were greeted as soon as we walked in. I was called back …
Our medical experience there was great. We were slapped with a really high out-of-pocket bill, though, despite having good insurance coverage. However, the billing staff was willing to help us reduce that bill quite significantly.
Short wait, awesome staff, super kid friendly rooms, and fully equipped. This place made the very best of a bad experience when my daughter needed a CAT scan. I recommend it to anyone!
Been to this place several times and am always received by nice staff. Timely treatment, professional attire and assuring altitude.
They seemed out out I was there for help and didn’t really listen to me. Overall it was a fine visit because I got the prescription I needed but it came with judgement.
Awesomeness, the doctor, nurses and everyone in this location are just awesome, so caring, so professional and they took great care of my 2 month old baby. I hope I won’t need to go to an ER again, but if I ever needed to, this is definitely the place. Highly recommended
I was in pain and could not treat my own patients. I was able to walk in and be seen as soon as I finished the paperwork. The nurse and doctor checked me and offered treatment options that were appropriate for the injury and and fit my needs. This is my go-to place for urgent issues.
Altogether, pleasant. Impressed by the courtesy of the staff and the professionalism of the attending nurse, doctor and X-ray technician. I appreciated the prompt service, care and compassion I received. Kudos to all. Thanks!
Wonderful experience getting a booster shot. The person who administered my vaccine was so kind and helpful. Thank you!
Great experience in a tough time. We have always got compassionate and quality care. Recommend you to all of my friends and family. Very comfortable clean and attentive great job!!!’
They saw me right away, I probably sat down for 5 mins before they had me hooked up to the iv to relief my pain. Now I’ve been to numerous ER and this is the nicest one I’ve ever been too they also don’t try to keep you there for hours like …
Whatever you do, do not come here for covid testing. I called to ask about testing and was told to come straight through to the drive through as there is no wait time. I arrived 10 minutes later along with TWO other cars so it wasn’t busy. …
The best ER I’ve ever been to. This team is unbelievable! Dr Greenwood really cares about the patients and families that walk in these doors. I recommend this facility to all of my family and friends in the area.
Fast, Friendly, Courteous, Professional, Caring and thorough. They figured out my health issue. Everyone was very kind and helpful.
My visit to the ER was because of shortness of breath! Doctor Than was very informative and explained all the testing! We will definitely use this ER again! I highly recommend it!
Wonderful care of my daughter! Wish I could for the same for Walgreens! The Walgreens on Duval refused to fill a prescription because they couldn’t read the doctors handwriting even though the name matched the ID!
Excellent service. I was taken in quickly, assessed and treated for my injury the day after Christmas. Everyone was professional and attentive. They patched me up before I could get the registration paperwork done.
Couldn’t have been happier with my experience. This place is like a full service hospital in al emergency room. But cleaner, quieter and quicker. The staff were friendly and helpful. I was seen within minutes of arrival, diagnosed, provided …
Although I was not the one who was receiving treatment I took a friend of mine here and cannot say enough good things about CPEC! The level of care and compassion was outstanding – everyone was very thorough and professional. Unlike some …
Speedy in and out. Dr. Hinds was very kind, and the staff had good bed side manners. Thank you so much.
We went in this evening from an incident involving our small puppy biting my husbands nose pretty deeply ( accidentally). The experience was very pleasant. We were there a while but were taken care of really really well. The staff at …
My wife came in late at night for High blood pressure and heart rate and within only one hour she had seen the doctor twice, had an I.v. and a chest xray. The staff was very nice and extremely courteous. BEST E.R. experience we have ever had, and we have been to many!
Came in on Monday late afternoon after suffering cough and aches for a few days that I just could shake. Was taken straight back and began work up right away. Everyone from the front desk assistant to the nurses and Dr Matulich were so nice …
Very easy to schedule, very efficient and quick (drive through) so it was absolutely no hassle to get our vaccinations.
This place is amazing . I bought a membership plan that Includes all 5 of their facilities after going there after a car wreck. To be honest , I was kind of skeptical but I can’t afford health insurance and their plan says “all inclusive …
No wait when I came in this week, which was crucial to me when my son was in pain and needed to be seen right away. I have taken my kids here for physicals, I came in for a miscarriage when the OBGYN at another clinic wouldn’t see me (I was …
If I could give them 10 stars I would. I called ahead and spoke to the receptionist who was super helpful an even offered to let me speak with the Dr. (Dr. Greenwood) was super helpful too over the phone. Ended up bringing my son in soon …
Started at the Avery Ranch Urgent Care. They were not urgent and they did not care. They should change their name to Avery Don’t Care and Quit Bothering me… Transferred over to Family ER and night and day difference. They had a sense …
Recently moved to TX and was in of a Dr’s evaluation, as my clinic could not get me in this week. Had a great experience Family Emergency Room. Was in and out very quickly and received what was necessary. If you are in need of excellent service and very friendly staff, go here.
We have really loved our experience each time we visit this emergency room. We would give it 10 stars if we could! Great staff, hardly ever any wait, we got blood drawn and an x-ray all done here for a physical that we would have to go to several locations if we went to a family care doctor. Highly recommend!
I am constantly impressed by the service I’ve received here. I’ve been 4x now for vaccines and all 4 visits have been friendly, fast, and efficient.
One of the nicest, well run emergency facility I have ever been to. I was seen almost immediately, diagnosed and test run quickly and accurately. The employees were friendly and efficient. I felt well cared for and safe!
I loved the prompt service! The doctor was very thorough in explaining and answering all my questions. The man that took my blood was so gentle and I didn’t even feel the needle go in. I was in and out faster than any place I’ve ever been to. So I will come back. Thank you!
App’t was at 2:00 and 2:15 got there ten mins. Early waited till 2:20, I Guess that’s not bad in todays market. The nurse was pleasant and did a good job
I came into the Family Emergency Room @ CP at about 5:30 am a few months ago in severe abdominal pain. The staff was amazing in getting me set up in a room & comfortable. The doctor that treated me and everyone else involved in my care had …
I received my COVID booster here. There was a drive thru with no line and the whole experience lasted about 2 minutes. Very convenient.
The covid-19 PCR Test was very easy to schedule online. Drive through area well arranged and the test was quick done. FER Staff were friendly, professional and caring. Special thanks to Melanie who did her best to get my family’s tests results asap, required before International Flights Departure.
My visit was for purpose of getting COVID test as a precautionary measure. Appointment setup was easy. I showed up about 5-10 min early and only 1 car was ahead of me. I was seen on time and the man completing the test was courteous and he …
We received our boosters there at the drive through. The gentleman who administered the shot was very professional and kind. We were in and out within a few minutes.
Very nice people. However when I was trying to leave through the front door the lady at the front desk said “those doors are locked after (specific time)” and then proceeded to sit there and stare at me while I tried to look around for …
Took my daughter there for nursemaid’s elbow. Dr.Higgins was excellent. He took time and explained things to us very well. Staff was very caring and friendly. Wait time was pretty much none. Thanks again for great service !
I’m telling you, this is the place to go if anyone you know or love needs ANYTHING medically. We had our second visit tonight at the Cedar Park location…a completely different staff and doctor from our first visit. BOTH TIMES THE CARE …
I have six children and so we have tried several options for emergency care. After a very bad experience at ARC-now. we started using Family Emergency Room and it is, by far, the best place in the area to go—-hands down. Competent and fast care, the billing is great. On our last visit, their COVID protocols seemed very solid.
Great experience! Had a bad cut on my arm that needed stitches, waited over a hour at seton before getting fed up and calling cedar park family emergency. First off this place is very nice inside, smells nice and I would even say relaxing, …
Drive through COVID test was easy to schedule online. The testing area was well marked. The doctors were very friendly and really cared about making certain I was okay. I would use this facility again if I am in need of urgent care.
The most caring and professional staff I have ever dealt with during an emergency situation. My nurse Kayla was especially kind and informative.
We have used this facility several times over the past few years for anything from sports physicals to appendicitis, and have always had a good experience. Fast service, good facilities, friendly staff who don’t seem overworked and …
Needed a retest at a different facility after a positive COVID-19 rapid test at St David’s Surgical Center. Called Baylor Scott & White which came up first in search for a testing facility, but they did NOT do the testing. Family Emergency …
I utilized their drive thru vaccine service for myself and my two kids, and it was excellent. Friendly staff, no wait, painless stick. Thank you!
Physician on duty Dr. Nasser and team Stan and other nurses really helped when we were there and also receptionist was helpful. Thanks for taking care of my son with injury.
I have been here multiple times for issues ranging from ingrown toenails to CT scans for possible heart issues. In all my interactions, the staff has been professional and friendly. I highly recommend going here for your medical needs.
Didn’t have time to sit down in the waiting room, they took me in so fast!
All staff were friendly and professional. I was treated promptly. In and out with xrays and a splint in about an hour and a half. Most of the wait was at the …
Emergency center was excellent in providing me with excellent and expedient care as I was amiss to my condition. They took me fight in and proceeded to treat my issue and prescribe medication and insisted I follow up if I had any issues …
I had fallen down some stairs and needed a doctor to check out my injuries. The team at Family Emergency Room was wonderful, friendly, and knowledgeable. I felt better immediately. I highly recommend this facility for any type of urgent care
After an eleven hour drive back to Austin after the holidays, my back decided it had just given up on life. FER at Cedar Park I’m near our house and my husband all but insisted I go on our way home. They were exceptionally kind and took …
I went to this location in Cedar Park for a Covid-19 test due to some concerning health issues. I completed all the required paperwork online prior to arriving. Once I arrived at the drive-thur testing area I was met by 2 awesome staff. …
My wife and I had to be tested for Covid. We signed up thru their website and selected the Whitestone site. We received an email shortly after to complete registration and confirm our appointment. We then went over there where we met Chris …
This ER has been so kind to my family. They got me in right away for an ultrasound when I was worried about my baby. Thankful for the reassurance and the excellent care. They even gave my toddler a little stuffed elephant. A much different …
Very clean ER and fast. The environment is beautiful and relaxing. I’ve been there 3 times and every time great personnel. From doctors to nurses to imaging and lab specials very professional but very friendly. You get treated like a human not like a thing. The price is reasonable too.
Nice, clean, well built and nicely furnished facility. State of the art equipment/diagnostics, friendly / competent staff, and quick service. What more can you ask of an Urgent-Care or ER? …
Getting a covid test couldn’t be easier. I needed one to visit my mother at her new place and decided to do both an antibodies and nasal test. Both were easy. I appreciate the information that Wilco residents could get a test for free of …
Every single member of the staff was great. They even called to make sure I was OK the next day. We also had a great experience when with a previous visit with my son a month ago. Consistent quality. …
This emergency center is very professional, quick and effective. My younger sibling had a very bad dehydration and stomach bug issue around 3am one night and we had to take him there. I would definitely recommend going here rather than the …
We made an appointment for our Covid booster shot. It was a drive up appt. Very efficient, friendly & easy. Thank you for what you do.
This is not the first time that I’ve had to come here, but the staff that work here are always awesome. Being courteous, hospitable, completely knowledgeable in everything they do. They explain as the talk to you making you feel …
This past week you have taken care of my 14 year old son and my 13 year old son. Both were sick with COVID. Thank you so much for the kindness and professionalism shown to my family and me. Everyone was was wonderful and my boys are on the mend. Thank you!!!
Easy to check in and I was seen without a wait by a very caring staff. I was given a warm blanket and each encounter with the staff was very pleasant. I left feeling well cared for and feeling better. I am thankful to have such a nice …
Exorbitant charges sent to Insurance company- All I needed was a few stitches and it was Sunday night and my nearby urgent care had closed so I went here where I was charged our co-pay of $300 which should have been more than enough to …
We had to take in our 10 year old boy for seizure/not breathing. The office is very nice and clean. The staff was kind and the nurse was calm and helped us become less anxious with her demeanor. As for the doctor on staff, he was …
The team at Family Emergency took the time to listen carefully to my symptoms and medical history during my visit. The appointment was efficient (great wait time) and they had the equipment on site to diagnosis my condition. Would highly recommend!
Visited ER as daughter was shivering with fever in the morning. Had been suffering with a viral infection but fever never subsided. ER doctor rightly diagnosed as strep throat, (pediatric couldnt find out 🙁 ) . ER staff was friendly and made us feel comfortable. Thank you
Everyone is super friendly! I’ve only had to come here twice and each time, there was never a wait. The nurses/doctors are awesome with kids and they make sure they are comfortable and not scared. Highly recommend Family Emergency Room!
Very friendly and helpful staff. They take time to listen and while making you feel like you are the only patient they at that current time. The nursing staff is great, as the doctors that are treating you. The doctors will not let you leave until they fully believe you have been helped.
Great staff!!!!
Such a great experience! Far different from any other ER I’ve visited in the past! The staff was very friendly and most accommodating. Especially the receptionist who greeted us at the door and helped us fill out paperwork. There was no …
Could not have asked for a better team, they took care of me from start to finish! I had a chunk of my finger bitten off by a dog and they kept me calm and laughing! The team the day after was amazing as well! The dr. working the day after …
I had a little accident and had to go get stitches. The staff, nurses, and doctor made my experience as easy as possible. Everyone was so nice that it eased the discomfort of the situation. I highly recommend them to anyone that finds themselves needing a place to go to get immediate attention. They were awesome!
Everyone was kind, professional and took care of my issue in a timely manner. Despite the need to seek emergency care, it was a first rate experience. It had come highly recommended to me, and I now see why.
My partner and I were amazed at the kindness, skill, and throughness of all the staff members here. We felt safe and cared for, and will definitely recommend to anyone else in an emergency. Thank you for helping make the best of a very scary situation!
The Healthcare Team at Family Emergency Room was absolutely outstanding. Everyone from Katheryn who took care of the registration process, Kristen the Med Tech, Leslie the Rad Tech, Megan the RN and Dr. Elder who provided expert care. They …
I had to go in for stitches after a bike wreck. They were able to see me right away, the facility was very clean , and the staff was super friendly and knowledgeable. I highly recommend this facility over a standard hospital ER.
In and out quick & easy. The nurse/assistant running the drive through was very calming and helped ease my anxiety before the test. He even tested himself to show me there was no pain. 5 stars all the way!
This was my first visit to any Minor Emergency or Family Emergency Room. I was apprehensive and didn’t know what to expect but was pleasantly surprised and pleased. From beginning to end my visit was great. Staff were wonderfully attentive and warm. I was there longer than I had anticipated but was well cared for by all. Thank You!
$6991 – Be Careful!! I went in with a small scrape on my foot that had gotten infected and was causing pain. They didn’t do anything to my foot. They tested my blood sugar since I’m diabetic, gave me two shots – tetanus and an antibiotic – …
The staff was very friendly and helpful. They had several different payment plan options and found one that best fit our financial situation. We even received a courtesy checkup call the next day. My husband and I strongly recommend them …
Beware of this companys BILLING Practices! Not what you would call a good integrity Company and results to their clients Not a Patient ! Get everything in writing and Ask for pricing before their services are given if you are a smart Person. They talk out of two sides of their mouths!
I had a terrible allergic reaction to an antibiotic and had to use the ER at 2am. The staff in the Cedar Park facility were so comforting putting me at ease in a horrible situation. Rochelle, Thomas and Dr. Chumak did everything to not only …
Amazing caring people, they got me in before I could even fill out my paperwork for admission. They checked on me all the time, from the manager Justin, to the nurse Michael as well as the doctor. I feel bad as I don’t remember his name, …
The doctor and nurses (and the whole staff) were amazing. They actually listened and were empathetic to my pain. The doctor went over what I had and even discussed the cost to my absolute satisfaction. I would highly recommend this place.
Review specific to covid booster – everything went smoothly with no waiting at all. Best part is it’s drive thru. Online booking is good and got a next business day appointment.
Amazing. They were super fast and friendly. In and out in less than 90 minutes while urgent care had a 4 hr wait. I will def be back and I’m bringing everyone with me!
Very fast vaccination drive through. Everything was solid and we’ll put together. Appreciated their good attitudes as well. Very helpful and smiley group 😁 …
This was the worst experience I’ve had by far. I am in pain for my tooth that is extremely infected. So the dr.Jackie Hinds did nothing and than wanted me to pay $400.00 for what…. We the people need to stand up and put are Heath care system in check. STAY AWAY FROM THIS ER IM DISCUSTED…
The staff took care of my husband and I quickly, with compassion and sympathy. I feel the Family ER at Cedar Park has done an incredible job of supporting local doctors and providing excellent medical care in our area.
Kind reps at front desk. Nurses and Doctors listen well. This is my second time going unfortunately but I feel good about bringing my kids here. The Rouse Dad Doc is really down to earth.
The doctor on duty appeared quite agitated with my baby’s movement. This place is not well equipped for handling babies.
The nursing staff was great though.
Went in at midnight to get stitches for a deep cut on my finger. Doctor took care of me instantly and even called in regularly to track my healing. Highly recommend the ER.
Easy to schedule appointment and enter all information online. Have used their drive through vaccination three different times and it is always well run. Staff was professional, helpful and friendly.
The experience was great under the circumstances. The 2 front end girls could have been a bit friendlier.
The nurse performing the injection was friendly and quick. He also gave me information on what to expect and suggested methods to keep symptoms under control. The place was fairly easy to find, but a bit out of the way.
I was stung in the face by a wasp and was having a generalized allergic reaction. We went to Family Emergency Room and were immediately brought back and within 7-10min had an IV and medicine given to resolve the symptoms. The nurse and …
Great care at a fraction of the cost! Family ER did their best to be creative about treating my daughter when she had an emergency, and the doctors are all tenured, knowledgeable, and helpful. I wish our medical billing system was easier to …
The doctor was kind, informative, and did an excellent job on my son’s stitches. His sense of humor made the situation easier to handle. Everyone in the office including the nurse were easy to work with, thoughtful and helpful. We received excellent, speedy service.
I was so impressed the minute I walked through the door. I was greeted with a smile, and couldn’t help but immediately notice the cleanliness of the facility! Each individual, I apologize for not remembering all their names, helped me feel …
I had an allergic reaction to my Covid vaccine and was taken to Family Emergency. If I could give them 10 stars I would.
My doctor and nurse had great bedside manners. The place was immaculately clean …
The staff and treatment I received were excellent! Although very ill, I couldnt have asked for a better experience. I highly recommend Family Emergency Room. I was seen immediately and treatment started before I even finished completing paperwork. They went above and beyond to make me comfortable and take care of me.
This is my go to ER. Rib injury and I was in and out in 90 minutes including X-ray and interpretation of results. Staff is always so friendly and immediately attentive. I’ve used their locations for COVID testing (PCR with QR code on their results) and for COVID vaccinations. Love the Family ER team
Treated me as soon as I walked ins me took amazing care of me
A bit pricey because it’s an out of network ER but the nurses are extremely nice and it’s a good stop if you don’t want to wait hours in a typical emergency room. The doctor I saw was nice as well.
I am 9 months pregnant and had swelling in my hands, so of course, my wedding ring was stuck in my finger. I went into the emergency clinic complaining of tingling, pain, severe swelling and discoloration. I asked them to cut the ring off. …
I was in some of the worst pain of my life last night when I came into Family Emergency Room. I was promptly greeted and given paperwork to fill out and before I was escorted back by Thomas, the best RN ever. He quickly set me up with a …
I took my son in for a high fever, the staff was so incredible and so quick. He was admitted and cared for with tremendous support from the nurse and doctor. They quickly got his fever down and he was awarded with a plushy monkey and some jello which definitely perked my son right up 💜 I highly recommend this ER to anyone of any age. …
*Amazing* people!! I recently went to my first ER in 19 years. The night staff at Family Emergency Room at Cedar Park was absolutely amazing! They got me in quickly, they were responsive, on top of everything at all times. Thomas was my …
I have been here for emergency they take care of very well and fast service
Everyone was very nice. They executed there job to with profession. They also call me the next the. day to see how I was doing.I was very pleased with their service.
I have been to this place multiple times over the years for anything from a sinus infection to a torn ACL. They are always very friendly and professional. The facility is nice and well maintained. The best part is how fast they are. The …
Used this location’s drivethrough Covid vaccination service for my child. Paolo was very patient with my nervous kid, and helped her get ready for the shot. After all the buildup, she was very happy to tell me she barely felt anything. Thanks Paolo, you’re awesome!
The staff at this Family Emergency Room was outstanding! What a group of highly professional yet warm and caring people. Certainly deserves a 5 star rating. I was extremely impressed and would go back anytime I needed emergency care!!
We got 2 appointments next day for the kid’s Covid vaccine, and were able to drive through. One kid did great, while the other freaked out, but they were ready. We stepped inside, and I held her in a recliner while the nurse got the shot in …
The facility and personnel were thorough and pleasant. I got right in at a time they were not that busy so that was good. However, I’m not sure about going back because after they gave me an IV they pretty much left me all alone. I wasn’t …
Outstanding ER. Amazing service. ALL medical professionals and staff should receive instruction from this group on how to engage with patients. Compassion and empathy flowed from the entire staff as I strolled in at 5:30am on a freezing …
The procedure is somewhat slow. I had to wait 25 minutes past my appointment time to get the Covid booster. When making the appointment online, I didn’t see anything that said it was a drive-up. Everyone I saw got out of their cars to …
On March 6 I became ill with a severe sore throat, coughing and congestion. I took over the counter medications and began using a humidifier. Two days after my visit, I called my primary doctor and was told that since I didn’t have a fever …
We were seen immediately! The staff is very kind. We were there due to our toddler having an accident and they are incredibly kid friendly! They spoke sweetly to him, for the job accomplished and no tears were shed! The nurse gave him a little yellow duck afterwards. Very happy with our experience!!
Weird to say how awesome an ER visit was however the staff was amazing. I hope to never need a return visit but this is where I would be headed! From the nurse to the ultrasound tech to the doctor, super friendly, engaging and attentive. I …
I’ve been here several time with sport injuries with both my kids and recently used them to get an infusion when I tested positive for Covid. The staff is great. The facility is great and the infusion has left me feeling so much better. This will be my go to place for any medical emergencies.
We were promptly taken care of upon arriving at the ER. Excellent service.
The staff was super friendly and saw us right away. They treated my 7yr old like you would expect from a pediatrician. Great experience under the circumstances
The staff is extremely friendly. I was seen immediately and on time. No time spent in the waiting room. The nurses and doctors where very thorough and addressed all my medical concerns. The doctor followed up next day with my problem …
I had a minor emergency several weeks ago. Since I am only less then 2 miles I used the satellite ER for treatment . Thinking I was going to be there half the night but it was not the case. Quick check in(even though she got my Birthdate …
Service is quick, I’ve never had to wait, and the doctors are knowledgeable and kind. I love would also recommend getting your Covid Vaccine through their drive through. There is no need to leave your car and the wait is never long. Great professional services.
It’s the best ER room I’ve been too Dr and nurses were excellent and kind
Came in for a severe allergic reaction. Amazing team of doctors and nurses took great care of me.
This is the third time we have been treated/cared for by the Family Emergency Room at Cedar Park and the quality of the care has been, on every occasion, truly exceptional. They treated us in a time efficient manner but at the same time …
Easy to schedule my son’s Covid vaccination (plenty of available appointments) and we just drove through – did not have to leave the car. Injection happened within minutes of the scheduled appointment. I’m really impressed with the precision scheduling of medical care.
I had my daughter vaccinated here and the nurse was fantastic. She was anxious, and he talked her right through the process calmly and successfully! I’m sure it’s not easy to vaccinate these kids all day, and I’m grateful that he had great energy and patience. He is truly gifted at his job!
I had an outstanding experience at The Family Emergency Room at Cedar Park. The staff is very professional and also they made it very easy to get my Covid booster shot. I went there expecting to make an appointment for a later date. One Of …
Everyone was awesome. Very attentive and considerate. Came in with chest pains and they took care me right away and got everything under control.
Facility is nice and comfortable, didn’t freeze me out like other facilities. Highly recommend
Very efficient staff and wonderful care for ER situations. We’ve been multiple times over the years and it’s always the best medical service without the full hospital price tag and you’re in to get help fast.
The place was clean, staff was so kind and compassionate. They were efficient and answered all my questions. I’d recommend this ER to anyone.
Thanks, April
Friendly staff and a thorough exam made my visit a pleasant experience. I highly recommend FER.
Dr Greenwood and staff were excellent. It was late on a Sunday.
Dr G helped come up with a plan to get me by until I could get into see my dr.
His course of treatment was in alignment with my dr and very helpful for me to get relief.
Thank you!
Thomas was my nurse and he was absolutely fantastic! He had a great bedside manner and gentle touch. …
Wonderful and knowledgeable nurses and doctors! They made me feel comfortable while easing my fears and helped me to feel like a person not just a patient. I am confident that they covered all their bases in order to find a diagnosis and the cause of my pain. Thank y’all!
Wonderful service impressed with the quality of treatment by the Doctor and caring staff. God bless them all.
We took our 7 and 5 year old kids to be vaccinated yesterday at the Family ER in Cedar Park and couldn’t recommend it more highly! Paolo did an amazing job at making our youngest feel comfortable and easing her into the shot without adding …
This was our second time at Family Emergency Clinic here in Cedar Park. Dr. Brook and the male nurse who was helping him were both excellent. …
Plenty of parking. Front desk quickly and clearly answered my question about accepting Medicare (they do accept it). Intake paperwork was quick and easy so I was soon talking to an RN and MD. On site CT scan was quickly reviewed by a …
My daughter couldn’t breath and was very scared. The staff did an amazing job of getting her in and were super sweet to her and calming in such a scary situation. They were also very patient with her when she was scared of the blood work …
This is my go to place for emergent care. You get in fast. The doctors and staff seem to really care about you versus the feeling that you’re just another one to be treated before I go home
This is a great ER. My only complaint is that they are no long accepting medicare so I won’t be back. Otherwise I would rate them 5 stars
Amazing experience. Was seen within 5 minutes. Staff were so attentive to my needs. I highly recommend
No wait time! Friendly and knowledgeable staffing team!! I will definitely be using this facility for all my emergency needs! Thank you guys for always being available.
From check in to discharge , the facility was very organized and efficient . The care was great and the staff very friendly and caring . I would definitely recommend this ER to others .
Absolutely the worst doctor ever. Went here for help for a week long anxiety attack that left me unable to work or function. The doctor came in and immediately accused me of going through withdrawal. I asked her to take blood or any other …
Dr Aaron (or Erin) was amazing! We had a very tramatic experience at the emergency room in TX while traveling which they actually misdiagnosed my daughter with a UTI & Yeast Infection which she didn’t have and also tried for over 30 min to …
Our day was missed diagnosed by her pediatrician and they where quick to figure out what is going on. They where also very nice, friendly and very helpful with an uncooperative 4 year old.
Excellent care at a very reasonable price. The wait times from arrival to being placed in a room and seen by a physician was under 20 minutes. If you need care, this is the place!
Great little ER. Front desk and nurses were 5star. Not impressed with Dr. That’s why he’s a Dr and not a nurse!? Would definitely go here again. Hopefully, we don’t need to.
The Cedar Park Family emergency room was great, I went in feeling very unwell (turns out it was Covid) and all the nurses and doctors were very friendly and attentive. They gave me lots of useful information to continue my care at home, 10/10
Staff were very friendly and kind. I was seen immediately. The facility was clean and quiet. The nurses and doctor took time to explain everything and it never felt like I was being rushed back out the door.
Everyone there was really kind and helpful. Got in super fast and did not wait in between xrays.Highly recommend going there.
Nurses and staff were helpful, experienced and understanding. I felt like I was taken care of during a moment of vulnerability when that was so important.
Rolanda. Was very kind and helpful. So was the PA and dr ashraf was very helpful and you charged me nothing
I was fearful of my swollen elbow when I arrived but I walked out hopeful for my condition thanks to all of you! Cheers Milo Hamilton
Very much appreciated there service, no queues, they take you straight to your room and start the treatment, cleaned and staff are also very friendly. I recommend them.
Extremely fast and efficient. I went over Christmas Eve with Covid symptoms and the doctor and nurse were super helpful and got me on a treatment plan immediately
We have had occasion to visit this location several times over the past 8 years or so for after-hours or weekend health services. The staff is always welcoming, competent and friendly, and we so appreciate their being at this location for …
Very professional. Took all the time I needed to feel comfortable about my issue. Only complaint is you don’t take Medicare which means I won’t be able to come back again if needed
The staff was amazing there was no wait at all I was in a room before I completed the paperwork! They took time to listen and address all my concerns. Best ER experience ever!
When I visited this place , I was in acute pain. Staff and the Doctor were empathetic and attentive. Their demeanor is assuring and service is great. I am totally and completely happy with my experience.
I’m sorry but I feel like all these other reviews are fake. This place is in network with absolutely ZERO insurance companies. There are signs all over the place once you get in the room. Thankfully my insurance company negotiated the …
Not busy..Quick service getting us back and evaluated. Easier registration with a tablet. Can pay a monthly fee to have this emergency room as an easier option than the big hospitals. Would be good addition to supplement insurance.
There was no long wait. They got me right back to a room quickly. They were all so nice, caring and friendly. Even calling to check on me the next day. I would definitely go back if I had to go to the ER again
Service and visit were good up till check out. The checking in woman , forgot her name to I’m so sorry , was very friendly and amazing. The nurses Kyla, Stephen, and Shauna were amazing. Docter hill I wanna say his name was, I’m sorry if …
The staff during the day is ok, night staff… not so much. Front desk lady was nice, but there’s a man at the back that has a horrible attitude. NOT a fan. The doctor I had was named Jackie Hinds I believe. I didn’t get home from the ER …
Emergency means should be like this. Very fortunate that this emergency is just near to my place. Staff and doctor prompts quickly and treats the patient. Special thanks to the Nurse/Physician assistant, she is life saver. Please continue the same service forever and save many lives. 🙏 …
We’ve visited the Family Emergency Room more times than I wish to count over the years, and every time we get premium service. From the moment we enter the doors, to the days following our emergency, you can tell just how much the staff, …