Family Eye Physicians

Family Eye Physicians

Chicago Eye Doctor Providing LASIK, Cataract Surgery, Glaucoma Treatment and More. Family Eye Physicians has locations in the Greater … See more

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Family Eye Physicians Reviews ( 236 )

  1. SLOW, SLOW, SLOWWW. The SLOWEST OF THE SLOW. Be prepared to sit and wait 2+ hours even to have a simple 15 minute procedure done. I’m sitting here waiting on my mom as we speak, got so bored as I’m nearing the 1 hour mark now, which is why …

  2. Patient for 2+years at the Oak Lawn location. Good services, until I was seen by Dr. Sanjay N. Rao.for ‘Immediate Care’.
    He is a Non-Listening, RUDE, HEAVY HANDED guy who believes and loudly stated:” …

  3. My husband and I have been coming here for years – really appreciate the convenient location and nice doctors. But, that is not worth the shady ways they try to force you to buy lenses and frames from them. …

  4. The staff was very incompetent and unhelpful. Very inconsiderate of your time and very disorganized. They don’t communicate with their own staff.
    Nobody knows anything.

  5. FRONT DESK IS FRIENDLY AND WONDERFUL!!!! VERY HELPFUL…BEST DOCTORS AND STAFF…RECOMENDED MY WHOLE FAMILY AND FRIENDS, MY GRANDMOTHER HAD CATARACT SURGERY WAS VERY CONTENT WITH THE WHOLE EXPERIENCE….BEAUTIFUL OFFICE AND BILINGUAL STAFF, NOW THATS A PLUS!!! I GIVE THEM 10 STARS…MAX IS AWESOME

  6. Well let me start off by saying all the ladies at the front desk was wonderful and the other staff was excellent the only problem I had was when I had to see Dr Mohammad assistant he checked my eyes before Dr Mohammed came in to check them …

  7. Sally thank you so much your amazing and so helpful
    You got us in so fast, and thank you for understanding 😊 can’t wait to come in with my niece and see you all
    Once again thank you …

  8. They are taking advantage of the elderly..This company charged over $800 for a pair of eyeglasses to a 94 year old woman..I definitely do not recommend this company..

  9. The staff is really great they take time to answer your questions and someone is always there to answer any questions when you call and they make you feel comfortable.

  10. I did not like anything about it I think all the docters have to back to school the worse experience I ever had I would not recommend anyone to come there I honestly don’t know why u guys are even open u guys should just close out I won’t …

  11. I never.write reviews but their doctor saved me from going blind when Christ nor little company’s ER could remove multiple pieces of metal from my eye they did so on with only an immediate over the phone appt

  12. It is the second time I come to this office and the service is terrible, I have given my insurance information 3 times and they always seem to forget to check my benefits. The first time I came with an appointment I was received an hour later than the scheduled time .

  13. I am patient of Dr. Al khudari at family eye physicians for couple of years. he & other doctors are very good. I really love the place its well equipped clinic with wonderful staff . i will recommend everyone who has any eye problem should go to this clinic

  14. The place is very nice and clean but the service is awful. Too much wait time and you have to make multiple apointments for contact lenses which is only 1 apointment anywhere else.

  15. They over book patients. I’ve been here for 1 1/2 hours. Still have not seen doctor. No refund on co pay. Wasn’t seen by any doctor. This company is about profit not about patients.

  16. Excellent service, very friendly and knowledgeable staff. And Dr. Nguyen is absolutely brilliant. Best experience I have ever had. I’ll recommend this place to everyone eye know.

  17. This place is terrible. I wasted a lot of time and money here. Their first prescription for eye glasses made my vision worse. Their second prescription was so bad I had to get Pearl Vision to correct it. I spent over $500.00 for a “Comprehensive Exam.” I don’t trust anything they told me.

  18. My husband has/had cataracts and glaucoma. Dr Al-khadari (?) has been on top of things from day 1. He had surgery in both eyes, and is doing so much better.

  19. I got Laser eye surgery about 4 months ago….AND I LOVE IT!!!!!!!! Dr. Al-khudari did a fantastic job! He’s great! ….and it only took 15min. 20/20 vision or better!

  20. Great experience. Kind and intelligent staff. Wait time can be long but I haven’t been to a healthcare related place that doesn’t have long waits while also being a high quality experience.

  21. My wife has Lasik surgery performed by Dr Al Khudari and he was great! He consistently followed-up to make sure all was well after the surgery. I would definitely recommend this place to my family and friends.

  22. Wonderful experience! I now have back my 20/20 vision because of the RESTORE LENS placement after cataract removal. It had been 40 yrs. since I’ve seen this perfection. No more contact or glasses fussing. My eyes are well worth it! Thank You Drs. Nuygen and Al-Kudari

  23. The staff and doctors are all so friendly and helpful. I am very happy with my experience at Family Eye Physicians and will continue to go come back. Best doctors in area! Highly recommended.

  24. Ordered an expensive pair of glasses from them and was told that in 3 weeks they would call me when they came in…. Never received a call. After over a month I finally called them and they were in. Probably had been in for a while but they …

  25. I went to see Dr. Bhattia several years ago for dry eyes. After his exam, he informed me I had high pressures and narrow angles. In all of my eye exams over the years, I have never once had anyone tell me that. He was the only one who …

  26. I’ve come here three times for the same reason, which is having bumps on my upper lid, and still have the same problem.
    Every time they charge me the appointment fee and the small surgery they do for …

  27. Me and my husband had a great experience. We would like to thank Miriam Ballesteros who is the Surgical Coordinator. Shewas soo helpful.She made my husband more relaxed. She took the time to go over things twice. Miriam is professional and is an asset to the company. Thanks again Miriam!

  28. I have been seeing Dr. Al-Khudari for macular degeneration. He has been dealing with me for years. My experience with him has been a great one! I would recommend him to any of my family and friends. The staff is very kind and pays great attention to detail.

  29. Family eye physicians is one of the best equipped Ophthalmology offices. The whole staff, specialists and Optometrists there are very attentive to their patients needs. This office fitted me the best for eye prescription, they have some …

  30. I have been coming here for a long time with Dr. Al- Khudari and he did a great job with my eyes. He performed surgery on both my eyelids and it looks great and I look 20 years younger now and will recommend Dr. to all my friends. He is a great Doctor and God Bless him and keep up the good work.

  31. This was my first time at family eye physicians Dr.Sanja Rao was great he took very good care of my eyesight cataract surgery went well thank’s Doc👍😉 and now the healing process begins God bless you all for the work you do helping people like us see thing’s more clearly.🙏🙋‍♀️ …

  32. I am extremely pleased with the care I have received. Everyone is very helpful and have informed me every step of the way in the treatment of my eyes. They have answered every question that I have had. They had made it a very comfortable experience. I recommend the Family Eye Physicians to anyone who needs any type of eye care.

  33. There is nothing “family” about this office, more like the big box retailer of eye care. The front desk employees were inconsiderate and snarky. I came in for a specific condition and they still tried upselling me on a full eye exam. The doctor I saw seemed knowledgeable but still not a place I would go to for personalized care.

  34. This place is the worst! Do not go there for glasses or contacts! I had to go back for at least ten contact fittings. TEN! Because the doctor couldn’t figure out my prescription. …

  35. I didn’t have to wait very long this time which was a nice change. They are very organized. The only thing I wish was better was to receive a statement with an invoice so I know what I’m paying extra for.

  36. RUN…this place is a pure ripoff. They obviously hide it with very nice doctors, but the underlying billing system and how they bring you in for multiple appointments (3 appointments to do what could have been done in one). All designed …

  37. I used to recommend this place but no more! My first cataract surgery and lense implant was great and i paid out of pocket since had no insurance. Same surgery was recommended For my left eye and since now i have insurance the surgery seems …

  38. I have several complaints about this business. My biggest concern is that after two appointments, I never received the services that I requested while booking my initial appointment. It seems like they wanted to just run up charges on …

  39. I can honestly say that I love this place. I took my niece here because she was blind as a bat. She saw Dr. Mohammad Al-Khudari who was really nice and really took his time explaining things and making her feel comfortable and at home. …

  40. I have NEVER been to an eye doctor’s office who has less complete disrespect for your time. I was seen for a routine contacts lens exam last week and the whole process took 2 hours despite having, and being on time for, an appointment. I …

  41. Do not expect them to respect your appointment time! They have completely over extended themselves and everyone is waiting for more than hour just schedule me at 11:40!! My appointment was at 10:40am and didn’t get to the back till 11am and …

  42. I recommended this eye doctors office to all my family and friends. I sent my niece here and she feels real comfortable with her lady doctor. My father comes here as well and likes how nice the doctors are. The staff answer the questions I …

  43. I had Ptosisof my eyelids. ALWAYS told it was cosmetic. Dr Khaja knew I needed Surgery to regain full sight. My vision was approximately 40/20.After surgery my eye sight is 20/20 with my glasses. The caring and Kindness of Family eye …

  44. My eye doctor is the best!! She explains everything clearly & concisely. She’s very personable & very good at her craft. I think her name begins w/a N?? I love her to pieces ❤.

  45. I am so excited to come to the Family Eye Physician. I read great things about this institution. Ms. Sally was so kind and patient as well as extremely helpful. I am glad I called & talked to her.

  46. I have been a patient approximately 8 years. I have never experienced the 45 minute wait to have my child’s eyes examined by the doctor today. The staff in my opinion was inconsiderate. I repeatedly questioned why I observed others who …

  47. Office was clean and they were fast. It was for my son for school, he didn’t know all the shapes, colors, etc. They came up with a solution for him to have his test done. Totally out the box idea for a little one I loved it!

  48. One hour wait among over 30 person during a pandemic… So today My daughter had an appointment at 2h30, I had to have her interrupt the after school e-learning to be there on time, got a nanny for my other babies and filled out the form …

  49. I’m pleased with the staff. The place is clean. I’ve seen Dr. Rao only twice but I like him he seems to be patient and kind. He explains what’s going on with your eyes clearly. I don’t feel pressured.

  50. I’ve been a patient of Dr. Al-Khudari for many years now and he’s always been kind and professional. He always makes sure to answer all of my questions, which was especially appreciated before my Lasik surgery with him. Even after the …

  51. I would like to thank Dr. Al-Khudari for taking great care of my son before, during, and after his esotropia surgery. As a mom of a two year old it was a stressful time but the doctor made the experience as positive as it could be. Now more then a year later my sons eyes look great and his vision is great as well. Thank you 😊 …

  52. I had been going to the Family Eye Physicians on the Kedzie for several years. Loved them, never had an issue. But when I decided I wanted to have Lasik done they sent me down to the Oak Park office. At my first appointment/consultation my …

  53. I’ve been waiting for over a month and a half for trial contacts to come in – which by the way a doctor never tested me she just went off of what her assistant told her- so I’m not sure if it’s even right – I went in with my daughter – …

  54. I am very happy with my visit- scheduling was very easy, check in went smooth and DR. was very informative. Rubi, Marylou & Rana were very helpful choosing my glasses. They not only fit me with the perfect frame, I was educated on all my …

  55. The worst service and doctor, please dont deal with doctor Alkhodairi he gonna tell you that your surgery is covered by inssurance then he will tell u its not covered. I submitted a claim against the Clinc with meridian

  56. Was in for routine checkup. From making reservation to checking out, everyone very professional and pleasant. Excellent technicians and doctors. Been patient since 2014 and would not even consider going anywhere else.

  57. My daughter needed new eye glasses and I brought her to Family Eye Physicians at Oak Lawn. The office was very nice and the whole staff was very welcoming and pleasant. We did not have to wait long before we were called for the eye exam. …

  58. Takes advantage of our senior citizens. Was told by Family Eye Physicians that Medicare will not pay for laser cataract surgery. Not true! I talked ty father’s Medicare Plan and schedule with another doctor. I encourage potential customers to ask lots of questions.

  59. Everyone was very professional and very nice. The doctors are very knowledgeable and patient to answer all questions. The whole process moves like a well-oiled machine. I would recommend Family Eye Physicians to anyone. Their service is impeccable.

  60. I’ve been going here for 2 yrs. They’ve done a thorough job every yr to monitor my enlarged optic nerve that was cause for concern at my previous eye clinic. Rosa is always so sweet and walks me through my visit and makes sure all my questions are answered. All the drs are great and professional.

  61. I have been going to Family Eye Physicians about once a year for over a decade. And there’s a reason for that! Everyone here from scheduling and registration, to the clinical staff, have always been friendly and professional. Most recently, …

  62. Like a well-oiled machine. They keep you moving from station to station, and everybody was very competent in what they’re doing. Both of my visits were not to get glasses, but other issues. I highly recommend Dr Ahmed and all the technicians at this office!

  63. I was told by the surgery scheduler here that my Aetna Medicare does not cover cataract surgery. and that laser surgery was not covered due to my age and that I had to pay 1500.00? …

  64. We waited 1hr and 30mins! before being called. The appointment was for my 5 y/o son and imagine the agony of waiting that long, he wanted to go home already. By the time he was seen, he was having a meltdown. …

  65. I enjoy coming for my eye exams. The staff is super friendly especially Rosa. I even referred my father here who was seen Dr. Garcia, who was excellent and spoke Spanish which is a huge us! Thanks for the wonderful service!

  66. Poor customer service skills the receptionist are rude and obnoxious After my visit I was told to have a seat to schedule a returned appointment I sat there for 20 mins people coming and going I sat and sat So I decided to go to front …

  67. I had an okay first visit but the second visit the Dr. Dzubar was rushing me when I was trying to ask questions. He also contradicted facts he told me the first time which made the visit overall confusing. I was also quoted a price twice on …

  68. It’s a shame, I’m not able to rate this place 0. Would not recommend at all and I would advice you to go somewhere else. I experience the worst medical negligence I’ve ever encountered. First of all, Doctor did not even wash his hands when …

  69. I awoke to not being able to see out of my right eye! I flushed out my eye thinking that some night cream had gotten into my eye; but to no avail!
    I called my eye doctor and she had me come in that afternoon. After a battery …

  70. I would have appreciated a heads-up that my doctor was no longer with the practice. I was not given the opportunity to research any of the doctors and make a choice but was arbitrarily given someone I had never met. She seemed like …

  71. Very bad service, I had an appointment at 1 pm, arrived at 12:45, and waited but they never call my name, so at 1:45 I had to tell the receptionist to refund my $40 co-pay so I can make it to my work on time.

  72. Have a quick and friendly visit for both of my daughters and myself. They are very reasonable on price and I’m very picky with my glasses so they let surf the web for my preference and were able to get me the frames I wanted. I also got …

  73. Everyone is polite and professional. Punctual. I have never had to wait more than 5 minutes . The doctors take their time with you and allow you to ask any questions. They want to make sure that you understand what is happening to your eyes.

  74. Well dog sitting out in the suburbs I decided to schedule my annual eye appointment at the Buffalo Grove location. I couldn’t of been more pleased with Dr. Nagpal and the staff. Nicole was so awesome doing the prep for the exam. Friendly and very concerned answering all my questions. Highly recommend!

  75. Great Staff . The Receptionists at the counter were courteous,and helpful. The Techs were considerate,efficient.and knowledgeable. The testing was very thorough. I would like to recognize these staff members individually, but …

  76. My mother spent over $2200 on hard contacts for her stigmatism. Each time she went, Dr.Dzubair didn’t calibrate the lenses well and she went back to adjust them on multiple occasion, and was charged every time. He’s a friendly doctor but …

  77. 10/10 recommended! Drove all the way from downtown Chicago as the doctors all came highly recommended at the Oak Lawn location. Beautiful office, extremely kind staff, and was in and out so fast! They also helped me pick out some new designer glasses, which I have been long overdue to find! Thank you team!

  78. Definitely recommend coming here. This was my first time here. I was highly impressed! I had an emergency & they were able to get me in right away. They saw me in a very timely manner & their staff was friendly & extremely professional. I …

  79. Terrible experience, had to redo the procedure that I did here. They also wrote script to only one pharmacy, they won’t send scripts to CVS or any others that are covered by insurance. Their pharmacy won’t take insurance

  80. This place told my mom she has cataracts and needed surgery ASAP, and tried to force her to schedule an appointment. She went to a different doctor who confirmed to us that SHE DOES NOT have cataracts. This place is a scam. If I could I would give them zero stars.

  81. Terrible customer service. I already have a scheduled 8:40am appointment. I checked in, and it took them 20 minutes to even call my name. I understand things happen and schedules can run behind, but why wouldn’t anyone tell me this? Also, …

  82. Been going to them for a few years. I trust that I’ll get an accurate eye exam and the right prescription. The glasses (frames) can be expensive, but my prescription is complicated so I don’t trust just anyone.

  83. Oh my goodness that whole staff was very nice the nicest people you want to meet is at that doctor’s office wow the young man that took me back was so nice the doctor was beautiful she took time with me and explained everything and the …

  84. Family Eye Physicians, Dr.Garcia, Dr. Nathan Chan, Miriam Ballesteros, surgery scheduler given me excellent journey in my eye care. You all are life changing!!!
    Thank you

  85. I been with them for 12 years. My Dr listen to my concerns and answer all my questions . Very kind & friendly place. No long waiting time. Love it here and it’s very clean.

  86. The Staff is very professional. Dr. Garcia is very knowledgeable and she takes the time to explain everything to you and show’s you pictures of your eyes and points out what’s going on with them. Dr. Garcia takes the time to answer whatever …

  87. 1st time went here was awesome in and out in 40 minute that with picking out glasses. 2nd came here to pick up glasses took me 20 minutes and that was only because I went and told the tech I was picking up glasses because she was not …

  88. All around a very professional medical provider & facility with great front desk customer service. Dr. A. Garcia provided a thorough medical examination. She made sure explain her findings while ensuring I was at ease. Very knowledgeable answering all my questions. Thank you.

  89. Work is good but call ahead of time to see if appointments are running on time appt was at 330 and its now 430 for a simple shot .time is money and well I guess I lost money by taking off of work . So ya they run late foe appointments about 60% of the time

  90. I was happy with this place at first well my doctor is no longer there. I told these people I cant see…they didn’t bother to check the inside of my eye…dilate it at all. All the Doctor said was…we will see you soon. Very …

  91. Dr. Sanjay Rao is a wonderful doctor who has taken care of my eyes, as well as my husband’s eyes, for over twenty years. He has performed our laser surgeries, kept our glaucomas and cataracts under control, and prescribed the correct …

  92. Dr. Nguyen is very professional, and kind. She will take the time to show you test results and explain, and answer questions. The staff always treats me with understanding. I never feel rushed

  93. I am always treated well on all my visits. The doctors and assisting staff are professional, courteous, knowledgeable, and friendly. I go there every four months for follow-up exams.

  94. Dr Sanjay Rao is exceptional both as a physician and person. He’s been my ophthalmologist for over 12 years, navigating me through a variety of complicated eye issues, including trichiasis and MGD. He is quietly confident with broad …

  95. Personnel are friendly and courteous. The office is very clean and organized in their procedures. Dr. Rao is very personable and has a vast knowledge of Opthalmology. I am very happy with the service I receive from the Docs and personnel here.

  96. I have been a patient of Family Eye for over 25 years. Wouldn’t trust anyone else with my vision the way I do with them. From the receptionists to the support people that administer the tests to the doctors they’re awesome.

  97. I’m very appreciative of the clinical and administrative staff at this location. They squeezed me in for a last minute appointment, got me in and out very quickly and did everything with empathy. There’s nothing more you can really ask for in the healthcare world.

  98. First time there & greeted by a very friendly, helpful staff. Dr Al-Khudari is a wonderful, patient, caring Dr., who takes the time to explain things very thoroughly. Very happy with my visit!

  99. The doctors are very good here, but I feel they over book appointments everytime I come my wait to be called can be 30 to 40 minutes. Then you may have to wait an additional 15 to 20 minutes for the doctor, after the support team prepare you for any test requested by the doctor. Be prepared to spend 1 1/2 to 2 hours here!

  100. I’ve been coming to this place for years but I won’t come back because the way Angelica treat me when I pick up my contacts, 1st she said my husband didn’t pay for something on 2021 that was not true we’ve been coming for years and we never …

  101. My experience was good.
    The receptionist and technicians did their jobs well. I’m pleased with my Cataract Surgery and the care the Ophthalmologist gave me. I Would recommend this place to a friend.

  102. I visit the Oak Lawn location a few times a year. They are always friendly and professional. The only issue is the wait time after you check in for an appointments. My Appointment was at 1:35pm, I check IN at 1pm I’m not seen till 2:30pm. However the service is always fast once they call you back .

  103. I have been with Dr Khodari for well over 10 years. Excellent Dr very thorough, considerate and caring. Happy with the service and the staff. Equipment most up to date and always being updated. Gives the patient more confidence. …

  104. Never had a bad experience with Family Eye Physicians and I have been coming to see them for 10 years already. Waiting 30-40 minutes isn’t out of the ordinary, but that should should expect from group of dedicated ophthalmologists who care …

  105. First I received a text to review my appointment, while I was still in the waiting room. I had not seen anyone except the receptionist at that point. I do need new glasses. I have had my currant glasses for six years. They remarked …

  106. I’ve been going to Family Eye Physicians in Oak Lawn since my cataract surgery by Dr Rao. My follow up physician is Dr Garcia. SHE IS THE VERY BEST! I’ve been seeing her for several other eye conditions and cant say enough positives about her.and her assistants. The staff and technicians are polite and efficient.

  107. I was happy to find a facility that serviced 4-year olds which was hard to do. The day of my appointment the service was great. The follow up was not. I was running a little late and called to let the office know. I was informed that I was …

  108. If I could give 0 stars I would. We made this appointment over 5 weeks ago. We drove all the way from the city to see Dr. Becker. There was construction on 294 and we couldn’t get off at the correct exit. This was at 7:58am for an 8am …

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