(Translated by Google) My children are patients here and I am very happy with the service. Elisa Martínez is very attentive and professional. Whether it’s physicals or fever and cough, I trust him to take care of my children. …
(Translated by Google) The place is great, the attention is just the same, the wait is very long even if you have an appointment time but the consultation is very fast, the doctors do not take their time, so they are so interns …
(Translated by Google) The worst service, two months and they don’t serve me!
They give me an appointment and do not register it !!! The day to go arrives and I’m not even waiting!!! …
(Translated by Google) Personally, I like how the doctor treats. but they make you wait too long, the last time I went I was waiting almost 3 hours and I even stopped because the waiting room was full. They shouldn’t make so many …
Dr Elisa Martinez needs to stop using her own personal experiences as reasons to do, or not do work ups. She went on this long talk about how she has brain lesions doctors found and she didn’t want them doing surgery on her brain, so she …
Just bad experience the staff seam to be trainees and thier front of office is just plane rude and lazy i wish i could change clinic but my insurance only gave me this option so if you a choice don’t go to this provider
This office sucks. They take hours to answer the phone. They take hours to see you even with schedule appointments. I don’t understand how their wait times for everything are outrageous
I really like this office they are very friendly and helpful they helped me with all my testing I needed and were able to help me get all the right treatment thank you Dr Diego and staff
I’m giving this now of five star because I found my old physician’s assistant and counselor at family first again. Because of those two I gave it a five star!
BAD -zero stars you will die with them waiting for dam answer if you call or question is bad this dudes Not recommended bad service you call them all day they won’t answer they let you die 😡 …
Totally unprofessional did not like this place at all me and my wife got there at 12:40 PM for our sons 1 o’clock appointment and they never even called his name. we waited there till 2:00 PM When i got up to ask them what was Going on …
My appointment was 9:10. I got here at 8:45 and have been waiting an hour and fifteen minutes just to get called in. I have other appointments to be on time for and it’s hard to do that when this office is NEVER on time for the appointments …
I switched from golden valley last year. These doctors are caring and trust worthy. The operators are patient and quick to pass on a message and get a call back. Wouldn’t go any where else!
When calling to talk to the Dr, it takes about 19 minutes just to talk to the anyone. Its Ridiculous ,that your on hold for that long just to try and get anyone to talk too .
Friendly Staff. Amazing Drs. Beautiful facility. Especially love the children’s room for my two toddlers. And they always are able to make our appointments on the one day of the week I am free.
Been a pt for 2 years and so far i have no complaints. I strongly recommend Dr.Diego’s Office, staff is professional and friendly. I know i can count on them for colds, rash, physicals, obstetrics, geriatrics and much more.
My wife had an appointment at 10:50 but we waited in the lobby for more than an hour to see the doctor! This is The Worst system I’ve ever seen! I’m gonna change my wife care to a better place ASAP! It is not worth waiting.
“I cannot begin to express my satisfaction with the staff at the Family first medical grop . From the front desk, to the nurses, and the doctor. Each and every one of them was courteous, professional, and made my visit as comfortable as …
Elisa Martinez PAC is an excellent provider. My kids and I are lucky to have her as our primary doctor. Thank you Elisa for always treat us with care and professionalism:):) …
While I waited on hold for over 50 rings, I scrolled through the comments and reviews. Many were critical of the office staff. So I hung up and will look for a doctor closer to home. Thank God all I need is my annual check up
Long wait times staff is not perfesional. I would go other places first wife had appointment at 9:00 am called to reschedule and she told her to be here at 9:30 and don’t be late still waiting hour later and I go up and ask here how long …
This Doctor Diego.. Is Heaven Sent… She’s an Excellent Doctor… I’ve been with her for 2 Year’s now… And she take’s excellent care of me… Doctor Diego is also my Mother’s Doctor.. Regrets.. I have one ..Not finding her long ago… …
Love this office they have taken great care of me. Enjoy visiting them because always feel safe and in the best hands. Dr Diego and her staff is the best anyone can ask for. The care that they provided is worth the wait.
Love this place!! love it!! Dr. Diego is the best doctor you will ever find. So the wait is not a problem to get the best care you can get. I have gone to several clinics and have waited long and did not receive the care that I have …
I had bad experience in this place. I have a medical condition and I make an appointment in this place with a Doctor GIL I was need a refill my prescription when I was in the doctor office she ask me a lot of stupid questions. And she said …
I don’t know why they waste our time each time. My daughter’s appointment is 8:50 and now it’s 10:30 but we have been waiting for Doc Gil to show up and my kid is crying . These people waste other’s time , no problem because they are earning , they lose nothing but I am losing my hours every moment . Just need to change Docs
The waiting time here is ridiculous they made me wait 2 hours just to get me in the exam room then I had to wait another hour for the dr to came in and be in a hurry couldn’t even ask anything because she was rushing everything… dont …
Great doctors when you actually get to see them.. horrible appt setters
If you schedule an appt for a time we shouldn’t be sitting here for an hour plus just in the waiting room with many people after us getting called first plus coming in being told it’s with a certain doctor and then it’s not.
I’ve honestly never been more disappointed in a medical office. The wait times are just ridiculous and when I go to sign in I notice that they are scheduling multiple patients for the same appointment times, which causes everyone to have to …
This is place is just plain unprofessional. I had an appointment at two o’clock, sat in the back room for 45 min before Elisa Martinez decided to join me. She started by asking me what I wanted her to do. I had been out of state for several …
To start… Dr. Diego and Valasco Rios are hands down the BEST physicians in town and fully deserve to be recognized for their knowledge and care for patients. Our whole family comes here and love the doctors and staff who actually assist …
The worst customer services ever including the doctor. They schedule appointments via phone and they forget to call and when you call, and simply, they tell you sorry, the doctor is gone. Also you have to leave multiple messages for one prescription, and constantly remind her, to send the prescription, which you prescribed.
I have been trying to get a hold of my Dr for several days now. When i do get someone on the phone they are rude and not helpful. Today i was on hold after speaking with another Dr. She assured me that MY Dr would be with me shortly…only …
If you’re seeking therapy/counseling, I suggest looking elsewhere. I scheduled my first appointment back in March, had a regular drs appt that lasted maybe 5 minutes and was referred to Sonia. Had my intake appt scheduled then cancelled and …
They have a few good doctors, but the medical assistants are horrible. Rude, lack of common sense. Whoever is in charge definitely needs to check their staff.
I’m only giving this place 5 stars because Dr.Diego is great as well as most of her team but PA velscovia or however you spell her name has been by far the worst person in the medical field I’ve came across. She is the only “DR” on call …
Every time I call, no matter day or time, it takes at least 10- 20 just to get someone to answer the phone. Then, if they give your child medicine it takes hours for them to call it in. There is no reason for this every single time
Horrible experience. Was told I’m healthy and probably had tooth infection, all appointments even (new patient) were the zoom regardless of covid all new patients deserve a physical exam. I demanded a physical appointment and during the …
Dr.Diego and the whole staff provide a wonderful and friendly care. All the ladies are super friendly and professional, and their offices are always kept super clean and organized. I became a patient when I became pregnant and the whole …
Love this office ! Dr.Diego is probably the best doctor I’ve ever encountered such a sweet person she listened and treated me how every doctor should treat their patients ,not to mention the care my children got from Dr . Hernandez !
Although the staff here is friendly….there is a lot left to be desired. When calling, be prepared to be on hold for at least 15 minutes. In these 15 minutes, a recording will remind you every 5 to 10 seconds that your call is very …
The front desk staffs are horrible. They never return a call when you left a relate msg for them. The Doctor treats me better than the staffs in the front. Don’t work at a place where you have to put up a fake smile for people to see. I …
The doctor is good but the in office service is terrible! You get an appointment and are asked to be 10 to 15 minutes early just in case you have to fill out paperwork (which it seems like you always do and it is the same questionnaire, …
I have gone from 5 stars to 4 stars and now 3 stars. Had my appointment at 2:41 and arrived at 2:30. No one in lobby. Only me. Was not taken back until 3:00 pm when i asked about wait time. Currently waiting at 3:40 writhing this review. …
As a first time mom I’m traumatized to have Dr. Silvia Diego Take care of me during my pregnancy and delivery. My question were never answered because the dr. Was to much of a hurry to answer them. I never knew how big my baby was during …
Very friendly staff who spend a lot of time with their patients. I held back one star because the phone-in appointment process sometimes hangs up on callers. I would encourage FFMC to allow users to leave messages either via voice mail or a secure messaging portal.
Dr. Diego is as good of a doctor you’re going to find in this area, but she is always too busy for a phonecall or appointment. If you need to speak with her about an emergency, that emergency better be ok to handle 2 weeks out. I have been …
Absolutely the worst doctors office I’ve ever encountered. They never answer the phone even if you’ve called when they just opened. I’ve made multiple appointments that were supposed to be over the phone, they will tell your your appts at …
I found this provider when they were located in Riverbank. They were always so busy so I switched to Golden Valley. Now, with my third child I wanted Dr. Diego to take care of us for prenatal, delivery and after. I especially like that she …
The worst customer service I have ever received even in the health care industry. Receptionists take at least 15-30 minutes to even answer the phone in the first place, then it takes another 10 minutes to direct you to another department. …
Terrible, I try to make an appointment right when they open over the phone and I get a message saying to stay on the line and get a busy tone then get hung up on. Avoid this office at all costs
Had a car accident. The front office and referral clerks delayed getting my Physical Therapy referral by 5 months! Called numerous times begging them to call PT or my insurance to see what needs to be done and leave my doctor a message. …
Dr. Diego’s office has gone down hill drastically. First off, I’m part of this office because if my wife’s insurance. She’s an RN locally and has heard many great things about this office. However, one payment Issue later, my wife was …
This place is HELL! Good luck trying to have your doctor call you back, or relay a message ! Good luck having your prescriptions filled or forwarded to your pharmacy. Good luck if they even answer the phone! This place is hell worst place ever!
Had a very bad experience and staff was really rude. I live 35 minutes away and they refused to see me, refused to pull my er records and refused to give me a covid test. Dr Gil and Dr. Diego are amazing but for some reason I’m always …
This office is terrible. The doctors are great and helpful, they deserve 5 stars but their office staff is rude and unprofessional. You wait on hold for over 20 minutes to make an appointment, you wait in the lobby for over an hour just to …
I wouldn’t refer anyone to this place. Everytime I try to give them the benefit of the doubt the same thing repeats itself. Very unprofessional and the receptionist have no sense of good customer service. They’re all rude, even over the …
(Translated by Google) The Family First Medical Care office is a very excellent office. I recommend them worth the wait. …
(Translated by Google) My children are patients here and I am very happy with the service. Elisa Martínez is very attentive and professional. Whether it’s physicals or fever and cough, I trust him to take care of my children. …
(Translated by Google) The place is great, the attention is just the same, the wait is very long even if you have an appointment time but the consultation is very fast, the doctors do not take their time, so they are so interns …
(Translated by Google) The worst service, two months and they don’t serve me!
They give me an appointment and do not register it !!! The day to go arrives and I’m not even waiting!!! …
(Translated by Google) Personally, I like how the doctor treats. but they make you wait too long, the last time I went I was waiting almost 3 hours and I even stopped because the waiting room was full. They shouldn’t make so many …
Dr Elisa Martinez needs to stop using her own personal experiences as reasons to do, or not do work ups. She went on this long talk about how she has brain lesions doctors found and she didn’t want them doing surgery on her brain, so she …
The staff is great !!!!!
Incompetent doctor and staff
Horrible just HORRIBLE
Horrible customer service
Providers and staff….Class Act!
I love this place . Best place ever
Wouldn’t go anywhere else!
Good costumer services and friendly
I recommend this family medical care go to it
Make you wait a long time I hate this place
This office is not punctual at all.
Love the staff awesome !!!! worth the wait.
Horrible customer services, and terrible doctors.
great service, worth the wait!
Dr.Diego is the best you will ever find
They have everything pretty much figured out.
Dr.Diego is very nice 👍 ,all the workers are very kind and friendly 🙂 …
I really love this office and the atmosphere very friendly staff
The office is always very friendly and the staff is amazing i love this office
The ladies that work in the office have no idea what they’re doing!!
The staff is very friendly and professional, awesome service.
Great doctor and has a very nice staff working with her.
I love this office the medical assistants are so nice and the front desk and operators are so helpful I highly recommend this office
Anywhere that makes you wait in the lobby for an hour to be seen can please be go out of business
Just bad experience the staff seam to be trainees and thier front of office is just plane rude and lazy i wish i could change clinic but my insurance only gave me this option so if you a choice don’t go to this provider
Dr Diego is very nice and kind and also the workers were kind i enjoyed that day and if i had to visit again i would
This office sucks. They take hours to answer the phone. They take hours to see you even with schedule appointments. I don’t understand how their wait times for everything are outrageous
I really like this office they are very friendly and helpful they helped me with all my testing I needed and were able to help me get all the right treatment thank you Dr Diego and staff
I’m giving this now of five star because I found my old physician’s assistant and counselor at family first again. Because of those two I gave it a five star!
They need new staff. Place has gone down hill
BAD -zero stars you will die with them waiting for dam answer if you call or question is bad this dudes Not recommended bad service you call them all day they won’t answer they let you die 😡 …
Totally unprofessional did not like this place at all me and my wife got there at 12:40 PM for our sons 1 o’clock appointment and they never even called his name. we waited there till 2:00 PM When i got up to ask them what was Going on …
Dr Diego and her staff is super friendly and they truly care about your well being! Yes the wait time may be a bit long but definitely worth the wait!
My appointment was 9:10. I got here at 8:45 and have been waiting an hour and fifteen minutes just to get called in. I have other appointments to be on time for and it’s hard to do that when this office is NEVER on time for the appointments …
I switched from golden valley last year. These doctors are caring and trust worthy. The operators are patient and quick to pass on a message and get a call back. Wouldn’t go any where else!
When calling to talk to the Dr, it takes about 19 minutes just to talk to the anyone. Its Ridiculous ,that your on hold for that long just to try and get anyone to talk too .
Friendly Staff. Amazing Drs. Beautiful facility. Especially love the children’s room for my two toddlers. And they always are able to make our appointments on the one day of the week I am free.
Been a pt for 2 years and so far i have no complaints. I strongly recommend Dr.Diego’s Office, staff is professional and friendly. I know i can count on them for colds, rash, physicals, obstetrics, geriatrics and much more.
My wife had an appointment at 10:50 but we waited in the lobby for more than an hour to see the doctor! This is The Worst system I’ve ever seen! I’m gonna change my wife care to a better place ASAP! It is not worth waiting.
“I cannot begin to express my satisfaction with the staff at the Family first medical grop . From the front desk, to the nurses, and the doctor. Each and every one of them was courteous, professional, and made my visit as comfortable as …
Elisa Martinez PAC is an excellent provider. My kids and I are lucky to have her as our primary doctor. Thank you Elisa for always treat us with care and professionalism:):) …
While I waited on hold for over 50 rings, I scrolled through the comments and reviews. Many were critical of the office staff. So I hung up and will look for a doctor closer to home. Thank God all I need is my annual check up
Long wait times staff is not perfesional. I would go other places first wife had appointment at 9:00 am called to reschedule and she told her to be here at 9:30 and don’t be late still waiting hour later and I go up and ask here how long …
This Doctor Diego.. Is Heaven Sent… She’s an Excellent Doctor… I’ve been with her for 2 Year’s now… And she take’s excellent care of me… Doctor Diego is also my Mother’s Doctor.. Regrets.. I have one ..Not finding her long ago… …
Love this office they have taken great care of me. Enjoy visiting them because always feel safe and in the best hands. Dr Diego and her staff is the best anyone can ask for. The care that they provided is worth the wait.
It’s an upsetting place until you learn what to do. Here’s what to do:
1) don’t ask to be scheduled with your physician and then expect to see them, it …
Love this place!! love it!! Dr. Diego is the best doctor you will ever find. So the wait is not a problem to get the best care you can get. I have gone to several clinics and have waited long and did not receive the care that I have …
I had bad experience in this place. I have a medical condition and I make an appointment in this place with a Doctor GIL I was need a refill my prescription when I was in the doctor office she ask me a lot of stupid questions. And she said …
I don’t know why they waste our time each time. My daughter’s appointment is 8:50 and now it’s 10:30 but we have been waiting for Doc Gil to show up and my kid is crying . These people waste other’s time , no problem because they are earning , they lose nothing but I am losing my hours every moment . Just need to change Docs
The waiting time here is ridiculous they made me wait 2 hours just to get me in the exam room then I had to wait another hour for the dr to came in and be in a hurry couldn’t even ask anything because she was rushing everything… dont …
Great doctors when you actually get to see them.. horrible appt setters
If you schedule an appt for a time we shouldn’t be sitting here for an hour plus just in the waiting room with many people after us getting called first plus coming in being told it’s with a certain doctor and then it’s not.
I’ve honestly never been more disappointed in a medical office. The wait times are just ridiculous and when I go to sign in I notice that they are scheduling multiple patients for the same appointment times, which causes everyone to have to …
Sandra front desk is totally great caring and professional appreciate it
This is place is just plain unprofessional. I had an appointment at two o’clock, sat in the back room for 45 min before Elisa Martinez decided to join me. She started by asking me what I wanted her to do. I had been out of state for several …
To start… Dr. Diego and Valasco Rios are hands down the BEST physicians in town and fully deserve to be recognized for their knowledge and care for patients. Our whole family comes here and love the doctors and staff who actually assist …
The worst customer services ever including the doctor. They schedule appointments via phone and they forget to call and when you call, and simply, they tell you sorry, the doctor is gone. Also you have to leave multiple messages for one prescription, and constantly remind her, to send the prescription, which you prescribed.
I have been trying to get a hold of my Dr for several days now. When i do get someone on the phone they are rude and not helpful. Today i was on hold after speaking with another Dr. She assured me that MY Dr would be with me shortly…only …
If you’re seeking therapy/counseling, I suggest looking elsewhere. I scheduled my first appointment back in March, had a regular drs appt that lasted maybe 5 minutes and was referred to Sonia. Had my intake appt scheduled then cancelled and …
They have a few good doctors, but the medical assistants are horrible. Rude, lack of common sense. Whoever is in charge definitely needs to check their staff.
I’m only giving this place 5 stars because Dr.Diego is great as well as most of her team but PA velscovia or however you spell her name has been by far the worst person in the medical field I’ve came across. She is the only “DR” on call …
Every time I call, no matter day or time, it takes at least 10- 20 just to get someone to answer the phone. Then, if they give your child medicine it takes hours for them to call it in. There is no reason for this every single time
Horrible experience. Was told I’m healthy and probably had tooth infection, all appointments even (new patient) were the zoom regardless of covid all new patients deserve a physical exam. I demanded a physical appointment and during the …
Dr.Diego and the whole staff provide a wonderful and friendly care. All the ladies are super friendly and professional, and their offices are always kept super clean and organized. I became a patient when I became pregnant and the whole …
Love this office ! Dr.Diego is probably the best doctor I’ve ever encountered such a sweet person she listened and treated me how every doctor should treat their patients ,not to mention the care my children got from Dr . Hernandez !
Although the staff here is friendly….there is a lot left to be desired. When calling, be prepared to be on hold for at least 15 minutes. In these 15 minutes, a recording will remind you every 5 to 10 seconds that your call is very …
The front desk staffs are horrible. They never return a call when you left a relate msg for them. The Doctor treats me better than the staffs in the front. Don’t work at a place where you have to put up a fake smile for people to see. I …
The doctor is good but the in office service is terrible! You get an appointment and are asked to be 10 to 15 minutes early just in case you have to fill out paperwork (which it seems like you always do and it is the same questionnaire, …
I have gone from 5 stars to 4 stars and now 3 stars. Had my appointment at 2:41 and arrived at 2:30. No one in lobby. Only me. Was not taken back until 3:00 pm when i asked about wait time. Currently waiting at 3:40 writhing this review. …
As a first time mom I’m traumatized to have Dr. Silvia Diego Take care of me during my pregnancy and delivery. My question were never answered because the dr. Was to much of a hurry to answer them. I never knew how big my baby was during …
Very friendly staff who spend a lot of time with their patients. I held back one star because the phone-in appointment process sometimes hangs up on callers. I would encourage FFMC to allow users to leave messages either via voice mail or a secure messaging portal.
Dr. Diego is as good of a doctor you’re going to find in this area, but she is always too busy for a phonecall or appointment. If you need to speak with her about an emergency, that emergency better be ok to handle 2 weeks out. I have been …
Absolutely the worst doctors office I’ve ever encountered. They never answer the phone even if you’ve called when they just opened. I’ve made multiple appointments that were supposed to be over the phone, they will tell your your appts at …
I found this provider when they were located in Riverbank. They were always so busy so I switched to Golden Valley. Now, with my third child I wanted Dr. Diego to take care of us for prenatal, delivery and after. I especially like that she …
Why is it so hard to get through to the office all the time. About 2 years now. And I have never heard so many excuses for not getting a call back.
The worst customer service I have ever received even in the health care industry. Receptionists take at least 15-30 minutes to even answer the phone in the first place, then it takes another 10 minutes to direct you to another department. …
Terrible, I try to make an appointment right when they open over the phone and I get a message saying to stay on the line and get a busy tone then get hung up on. Avoid this office at all costs
This use to be my favorite doctors office but now iv noticed new receptionist and new workers who are just rude :/ i really hope management improves
Had a car accident. The front office and referral clerks delayed getting my Physical Therapy referral by 5 months! Called numerous times begging them to call PT or my insurance to see what needs to be done and leave my doctor a message. …
Dr. Diego’s office has gone down hill drastically. First off, I’m part of this office because if my wife’s insurance. She’s an RN locally and has heard many great things about this office. However, one payment Issue later, my wife was …
This place is HELL! Good luck trying to have your doctor call you back, or relay a message ! Good luck having your prescriptions filled or forwarded to your pharmacy. Good luck if they even answer the phone! This place is hell worst place ever!
Had a very bad experience and staff was really rude. I live 35 minutes away and they refused to see me, refused to pull my er records and refused to give me a covid test. Dr Gil and Dr. Diego are amazing but for some reason I’m always …
This office is terrible. The doctors are great and helpful, they deserve 5 stars but their office staff is rude and unprofessional. You wait on hold for over 20 minutes to make an appointment, you wait in the lobby for over an hour just to …
I wouldn’t refer anyone to this place. Everytime I try to give them the benefit of the doubt the same thing repeats itself. Very unprofessional and the receptionist have no sense of good customer service. They’re all rude, even over the …