Family Heritage Life Insurance Company of America

Insurance, Globe Life Family Heritage Division

Family Heritage Life Insurance is an industry leading supplemental insurance company providing protection, service and security to American families.

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Family Heritage Life Insurance Company of America Reviews ( 250 )

  1. This company is fraud the agents arent trained properly and everytime i call they tell me something diffrent i will be filing complaints to anyone and everyone that will listen

  2. The process in a whole was quick and painless….the representative was very detailed and explained everything to me but simplified it so I could understand everything…thank you so much!!

  3. Continual and multiple daily unsubscribed emails – attempts to block have all failed — do not do business with companies that do not accept replies, forwards, and refuse to stop sending their ads.

  4. Victor was very informative and sincere when telling me about the different levels. It’s a great value for peace of mind should anything catastrophic happen.

  5. I am so excited to have this extra protection in case anything ever happens to me. As the only source of income in my household, it is nice to know that my family will be okay if I ever have to be out of work for an extended period of time.

  6. What a great experience I had with Aaron he makes it super easy and painless even with just a tuff subject to think about I am really glad I had a chance to work with them

  7. Zachary Keene was very friendly and explained everything done to the tee.. he made sure I knew all the different payments and whay to expect from the benefits of the life insurance

  8. This is the greatest plan! You have security with knowing if you are in an accident you are taken care of, along with if you are hospitalized! I love this with child riders included. You win all the way around.

  9. David was very professional and knew his products well. He answered all questions and didn’t seem bothered at all when I contacted him Sunday evening to make changes. A+ company 😊 …

  10. Petty as hell. I got a call from them. They said they saw my resume (no call center experience ever) and asked if I’d come in for a interview. I said ma’am no offense but I don’t do call centers. She said ok and hung up. They then called …

  11. A-1 service provided by my new agent Shannon Wingate. I am please to be apart of the Family Heritage group Thank you Shannon for being focused on assuring my every need was met!

  12. It was a very personal and professional presentation done through the Zoom platrom with Doug Gammom. Doug was very thorough in his presentation.
    Thank you‼

  13. This supplemental insurance is awesome. I hope I don’t ever have to use it but if I do I know I won’t go broke trying to pay the bill. Thanks for the great info.

  14. I can’t say THANK YOU enough about the Family Heritage products! I have filed several claims for my family AND I have referred ALL OF MY FAMILY to these products. Unfortunately my some family did have to file claims bc of cancer but they …

  15. I am so pleased!!! Jamie Ansley is the guy to talk to he will take the time to sit down and listen to your concerns from how much you can spend to how it works the whole nine yards you can not go wrong!!!

  16. Very proficient in the knowledge of what I was looking for. Best company for a reasonable price. If your searching like I was, then it should stop here. Great company to call my family as that is how I was treated.

  17. Terrible service! Tried canceling my policy multiple times and kept getting the run around. Was told 3 times over a year span that i would get a call back within 24 hours. NEVER happened. Still been fighting with them. Never a resolution.

  18. My agent, SeN Rivas, was amazing and very knowledgeable about all their products! Not pushy at all. Very happy with my policy for my own personal needs!!

  19. Gonna Canx My policy due to the fact I was told well advised any emergency hospital time or services My Family would be covered… Then I get a letter stating COVID-19 well COVID was not covered and today that is the supposed most high risk possibility so what am I paying for if not a lie I was told..?????

  20. I loved my experience with FHL. I own all the policies. I hope I never have to use the cancer policy. The best part, if I never have to use it I get all my money back. Now, that is awesome.

  21. Trying to cancel my “insurance” but no one answers the phone to get a policy number since this is required to cancel but they don’t send you the number when signing up. Do not recommend at all.

  22. Highly recommend exploring their offerings: if not for the actual health protection, then definitely for the peace of mind! Even basic things like ambulance rides can be covered, and give me a lot more confidence in my day-to-day

  23. To David Engle:
    Family Heritage is not a call center, nor do they even HAVE a call center. It is an insurance company that pays over a million dollars in claims each year to …

  24. I’m Virginia Hester Specks we liked what we were told by the rep and the videos he showed us. We really don’t want to leave our family to handle the finances after our death. and Cancer hits hard so we want to be ready if you can ever be ready for that to.

  25. Great guys not trying to push anything on you just want to really true help people it seemed like. I would recommend them to anyone also plans are super affordable.

  26. I asked our agent to cancel our policy before it went into effect. He did not return our email and submitted it anyway. Once we get our policy number, we will follow up the process of trying to get our money back as well as complaining to the BBB.

  27. It amazes me how your agents go around downgrading policies and selling them the same if not worse covererage for way more money and absolutely screwing over your own customers let alone replacing business and screwing over customers out of …

  28. Awful salesman. Came into my retail store which has a no soliciting sign on the door and attempted to sell us on insurance we already have. Secondly the representative from this company felt it was his right to take one of my employees …

  29. Seemed great until my son was born 9 weeks early and went to the NICU. While nervous how all would work out I knew my family had this policy so that would relieve some of the pressure. They then used hospital billing technicalities to not …

  30. Extraordinary service, always they have the best interest in customer. Plus if no service is used and get my money back not many companies allow this much freedom. I am grateful for Jordan and Michael for their essential care for me and my family

  31. Poor customer service when I try canceling my policy. Asked for policy number and haven’t received one. Tried canceling twice and both times was told something that didn’t make any sense. Horrible company don’t trust there agents

  32. Phil explains everything well and makes suggestions but isn’t pushy. He explained the differences between the plans and shows the different coverages and prices. Very pleasant, clear, and concise.

  33. My husband and I were very satisfied with the information we received, and the professionalism of the representatives. Everything was explained thoroughly and carefully to where I only had a few questions.

  34. The representative that spoke with me was very familiar with the products that he was selling! He told me about the policy that I have and the benefits in another policy. He was friendly and I am looking forward to him being my agent.Thank you!

  35. I was more than happy to see Dalton Oliver walk through my door and help me understand exactly how everything works. With me having to be in the hospital unexpectedly a few weeks before I was upset I had not signed up a long time ago!

  36. I took out a policy back in 2009 and have not heard from a representative nor have I been able to talk to a live person since!! I get emails once every couple of years. When I reply to the email, requesting a phone call from a …

  37. Awesome plan for a full time farmer and student. I would highly recommend Family Heritage to anyone! Luke and Tara drove out to my farm and gave me all the information, let me ask a million questions, and gave me plenty of awesome options. Thank you guys.

  38. The agent I deal with is super hard to get ahold of and almost never answers or returns calls. Filed a claim and it was denied because the doctors told them something completely different as to what they had told me. Going to try and cancel my policy first thing in the morning

  39. Globe life family heritage agent was very helpful with our insurance needs he was professional. I would recommend this company for everyone thank you for taking care of us

  40. i would not even offer 1 star but needed something – We had an agent come out – he seemed to be very helpful but his information is incorrect. Try to call and cancel but the agents (customer service) is very rude, and not helpful in this …

  41. Worse insurance company ever!! I have bewn trying to cancel my mom’s insurance policy since her passing 5 months ago. They give the run around like a dog chasing it’s tail. But they sure are quick to charge the premium!

  42. Our company has been associated with Family Heritage for several months now. I have come to know my agent and appreciate his dedication and loyalty to me and my company as well as to Family Heritage. He states to me how happy he is to be …

  43. I am so glad I l met with the agent, learned about Family Heritage, and what their policy/policies will do, if and when I need it. Dealing with medical issues alone can be stressful and difficult enough, nevermind the financial struggless …

  44. Megan Randall thoroughly knows her products and programs. Her sales pitch is informative and convincing. She continues to return and call on an office full of obnoxious guys with limited attention spans.

  45. My agent is Tray Warrior, he is excellent, knowledgeable and accessible. I can ask any question and he has a answer for me. I feel comfortable talking to him and feel that he has my best interest at heart would recommend him to everyone without any hesitation.

  46. My experiance with Family Heritage reps Sean Rivas and Evan Winegarner was very good. They were very careful to explain the ins and outside of the company and their policies. They explained how the policy worked in detail. I really enjoyed their visit.

  47. My agent Lolita Smith did a great job explaining the product to me in my husband. She was very kind and patient with helping us with a claim that we had to file. Thanks for all your help.

  48. Brad Phillips was great at explaining the amazing benefits that Family Heritage offers and making sure we understood exactly how the plans work. We feel great having the peace of mind knowing that we will be ok financially if something catastrophic happens. Thank you!

  49. My representative, Lisa, is extremely knowledgeable with regard to unexpected health issues, and was very helpful before, during and after my enrollment. I’m glad for the the opportunity to learn about the benefits provided, and relieved to know I won’t have to worry about my future!

  50. Ins Rep Alicia Guerrero was Awesome, She helped me with all my insurance needs, the process was easy and fast , I am very satisfied with her professionalism and her work ethics❤

  51. Hello, Insurance companies, can be good & Bad, this company is not truth full, Sad because when your gone. Just exactly what’s that person going to do. Your grieving they sorry for your lose unbelievable. Think about it. & Don’t Pay, tie it up somehow with there small lettering. Again it’s Sad. BEWARE

  52. I highly recommend Family Heritage to anyone! You have nothing to lose, after 25 years you get all of your premiums returned to you minus any claims! It is a win win, in my book. A bonus savings account!

  53. Thankful to have supplemental accident policy for my kids. I recently had to file a claim on one of them due to an injury at school. The agent assisted in getting all the paperwork submitted & I had a quick return of the claim proceeds …

  54. Carol was extremely helpful and very informative by taking the time to explain thoroughly the importance of having supplemental insurance. Looking forward to doing more business with her in the future as well as providing referrals/recommendations. Thank You Carol!

  55. I was very pleased with Paul Haftel. He was very personable and very knowledgeable about our Cancer policy and on our new purchase of an accidental policy. He was great. Very pleased to have him as our agent.

  56. So grateful that this product is our there! We are thrilled to have signed up for our policies and highly recommend Wes Keene! This is an absolute no brainer–a MUST for anyone looking for peace of mind and/or really just a great savings plan.

  57. Our Agent Stephen Iliff was very knowledgeable and personable. He Knew an answer for every question we had. He made you feel more like concerned Family member then a sales man. If I could give him more then 5 stars i would.

  58. Cate and Leigh were both Professional and Very Informative. They answered all our questions no matter what it was that we asked..
    I would recommend this Program to Everyone because a Life tragedy can happen at anytime

  59. I just want to say that I am very satisfied, I am so thankful that I got a chance to met Mrs. Mia and Dr. Kuame, They were both so helpful and very nice! Mrs. Mia answered all of my questions without a doubt and I loved her smile! They both …

  60. My agent explained the policy well. The policy is a good price, and we know that this is something we could very well need in the future. Thanks to Globe Life for your great customer service!

  61. Lauren was very helpful and informative, she was very professional. I like how personable she was. I would definitely recommend her to show others her presentation. Matter of fact I did.

  62. Very satisfied with the agent that presented the information and services for supplemental insurance. Have pasted it along to my Employees that have taken advantage of the services also.

  63. My Family Heritage Representative is Awesome! She is easy to reach when I need her. In fact, she usually calls me before I know I need her 🙂 She is on top of things. Intake is quick and painless and always friendly.

  64. A few days ago, I met with Christi Mayes to discuss Family Heritage Life Insurance. Upon meeting her I found her to be very personable, professional, and knowledgeable about Family Heritage Life Insurance. I felt she took the time to …

  65. I have not had to make a claim as of yet (Thank goodness) but these people give off the chain great customer service! I had a very easy time making my choice to use this company.If you ever find yourself looking for secondary “insurance” …

  66. We already had purchased a cancer policy, and was very satisfied the benefits that it offers. After talking to agent concerning all this virus issue, we decided to take an additional policy for ICU confinments. Anytime I have a question about my policy, I can call our agent and get answers.

  67. Justin Roberto was very knowledgeable with the product and patient as we navigated the different policy options available. The personal response from the home office was refreshing. Knowing we will have a nest egg if something should happen brings great comfort.

  68. Cody does great job explaining all the options available. There is a lot of value here for people with active lifestyles. As accidents do happen, and life keeps moving regardless.

  69. I’m 66 and know that at my age I never know what could happen. Then I remembered age does NOT matter! I wish I would have had my family covered 34 years ago when my 6 month old was diagnosed with leukemia. We went for countless treatments and hospital stays. So never think “it can’t happen to my family”. Don’t wait

  70. My agent Michael was very helpful in explaining all the wonderful benefits of the Family Heritage Programs. I agreed with him that it’s better to have it and not need it then need it and not have it? Plus you get 100% of your money back if …

  71. Amazing benefits for a very reasonable monthly premium, that is really protection with a savings benefit. You can’t beat receiving all the money you put into a protection plan that covers you in an emergency and at the same time will return all premiums paid into the policy if not used. Total WIN, WIN!!!!!

  72. We were very pleased with our experience with Family Heritage. Our representative was very nice, friendly and knowledgeable about the products and was so helpful and patient as we worked through the application. We are very thankful for the …

  73. The agents are so knowledgeable and having this coverage at such a great price is an absolute win-win. Our entire company signed up and I think we all feel relieved knowing that there’s excellent and affordable life insurance plus the rest of the coverage available to us.

  74. I’ve never had such a great experience with an insurance provider. The agent took the time to explain every single detail the policy offered and compared multiple policies with me over the phone to find the the best fit. I highly recommend it.

  75. Jose was excellent in explaining everything about the insurance and other related questions I had .
    Very professional and very responsive to my calls and emails I highly recommend …

  76. Family Heritage sold me a cancer policy over 25 years ago and indicated that if I did not use the policy, after 25 years, I would get my premiums back. I forgot about it and remarked when I bought it. Yeah, in 25 years, I won’t even …

  77. This company will scam you if you ever try to cancel your policy. My wife has been trying to get hers cancelled for 5 months now. Each time she calls they assure her that she is cancelled and that the withdrawal was a mistake bit they …

  78. Amanda, our agent, is a lovely young lady that is knowledgeable and intelligent. She truly cares about her customers and the job she does. She is outgoing and personable at the same time takes her responsibility as the agent seriously. She …

  79. Do not recommend this company. They came to our house door to door and we were polite enough to listen to their message. I admit we should have known better and just immediately turned them down. Instead we listened to them. They took our …

  80. I was impressed with all the package plans you can go with. Each one details your coverage, monthly premium that fits your budget and the option to change plans if you like. Coverage is affordable and gives one the security you need in …

  81. We had a great experience with Catherine Vineyard ( field manager). She was very friendly and helpful. She gave us a lot of information and generally had a wonderful time with her. We are looking forward to doing business with the company and with Cate.

  82. Philip who was my contacting agent did an amazing job of explaining and directing me to what my best option was at this point. I never felt as being pushed nor forced to agree to anything. Working side by side and being able to see as a …

  83. As a first responder, I have a very busy work schedule. Krisana went the extra mile in meeting with me to ensure that my family and I have the very best coverage that fits our budget. The benefits and coverage that Globe Life Family Heritage offers are unmatched. I highly reccomend their company and using Krisana as an agent.

  84. I had the pleasure of having Yvette Moore as my agent. She was wonderful. She is very professional, full of knowledge and truly cares. She did not try to over sell me on what I did not need. She just wanted to hear about my life and then …

  85. Wow, for once an insurance policy that pays you back! We have paid into insurance half our lives, never used it b/c we are healthy and for the most part not accident prone. Jason Washington was brilliant in explaining this program, and was very knowledgeable and professional. I will refer people for sure!

  86. Chad Conley came into our business to check up with another co-worker about their insurance. Thankfully, I listened to all the benefits and cost of their policies and before he left, I ended up buying three policies . The overall cost and policies are amazing and at a wonderful rate.

  87. My agent Dana Hobika explained all the plans in complete detail, answered all my question throughly, giving me peace of mind in signing up. I am hoping to never need the plan, but knowing it is there, allows me to know I will not be a …

  88. I was very impressed with the Family Heritage Life Insurance plans. Being an insurance veteran myself, I am always skeptical when an agent tries to sell me something, however, Colin was able to answer each and every question fully and …

  89. The agents that came by my work were great! They knew how to speak to you like they genuinely cared. I did not feel pressured to purchase a policy. But the way he presented the information made perfect sense.

  90. Eva Ramirez at Global Life Family Heritage is very knowledgeable, her customer service skills are off the charts. I genuinely appreciate her reviewing my family’s coverages and the different policy option Heritage offers. I look forward to continue working with her.

  91. Loved the agent that came out to our home and talked with my husband and I. He was very funny and kind and most importantly he had the same Christian values as myself. With all the talk about cancer these days, it’s best to be rather safe …

  92. Ms.Riley was very professional and informative regarding the policy. She was very knowledge of the policies and most importantly I received the coverage that I wanted and needed without it being forced upon me. She is excellent at her job …

  93. I hate to write any bad reviews about anyone , but I could not avoid this. I have been trying to cancel my policy for weeks now since I have had a decrease in my income. I tried to cancel long before the date it’s supposed to come out of my …

  94. I was introduced to Globe Life Family Heritage seven years ago, and feel my policy would provide much needed funds if I were to need them. I received an annual review recently where the agent acted professionally and showed great …

  95. Make sure that your agent explains all details to you. We were under the impression that they paid for each treatment for cancer but it was not. They also do not pay for 2nd opinions are not paid if any kind of treatment is not giving, …

  96. We appreciate Mrs. Brown for everything, she explain everything very professional. When we ask question she really new here stuff. Just want to thank you for your kindness. …

  97. Paul came to the house to explain how everything worked with this company. After asking our trusted financial advisor about the company, it was a no-brainer to purchase this policy

  98. Great explanation of benefits and Mr. Roach , the agent was very informative when asked various questions. I feel great about the decision we made to get the policies!

  99. This is a scam of “insurance”. It is insurance you can use if you get hurt on the job. It doesn’t cover anything, they just give you a small payout “to help you get by”. That’s what unemployment and disability are for. Save your money. …

  100. Tyler took the time to explain the different kinds of policies that are available. It gave me piece of mind knowing that even tho I may be in the hospital I will be able to still help my family by having this coverage. Thank you

  101. I meet with my local rep Amanda and she was very informative, professional and best of all she wasn’t pushy or over bearing. She showed me the numbers and what the company was about and I couldn’t pass up the opportunity. Having been sick …

  102. I would give negative stars if I could. I was lied to when buying my policy and would have never even bought it if the man selling it to me was honest with me. They have made canceling my policy such a pain. Already tried to cancel once, …

  103. Jake was very informative about the policy’s offered. it makes life less stressful just knowing I will be covered for any accident I may encounter. thanks again.

  104. Set up appointment with Josiah M. Carr III to discuss cancer insurance as we have had many family members pass due to cancer and saw the cost of what it takes to travel and motel rooms. Bought the cancer policy. Josiah was very thorough, …

  105. Andrea’s professionalism and knowledge of her product is amazing. She has a great sense of humor and we had a great meeting. She actually came to our company 3 days in a row to visit in small groups with employees so that others could …

  106. I love the quality and value offered by this company. In addition, the customer service and professional attention provided by my Agent, Amanda Kelley is PRICE LIST. I have other policies by other companies and they CANNOT compete. Globe Life Family Heritage is WORTH the investment.

  107. Kammi Baye is a really awesome agent to work with. No pressure when discussing policies. She laid out the details and explained why/how they were important and how they can help. Good experience! Highly recommend!

  108. I just signed up for Globe Life. It was the easiest thing to sign up for, my agent, Pam, was very knowledgeable in everything that they offer and was not pushy at all! I have had a similar type of benefits in the past that were more …

  109. I had Hunter Stine come to my job (Metro by T-Mobil in Bristol Va) and spoke with me and one of my employees and both of us got polices from him that day and I ask him to come back on Monday to speak with my other employee and he showed up. …

  110. My representative was Karen Barton. She was friendly, informative and caring. This is not always the easiest subject to talk about, but I felt very comfortable with her. I purchased a package, and I would recommend.

  111. The agent who came to my home was very professional and knowledgeable. I had been researching various supplemental insurance packages that would be flexible for my needs for the last couple of months. The package I decided upon works even …

  112. Very helpful, not pushy and completely understanding of peoples financial situations, never downed the competition. glad they stopped in our small family ran business.

  113. Tried telling the agent I didn’t have medical and that I needed to think it over he signed me up anyway for something i didn’t need or want just hoping that when I received the email that says my policies were terminated and I will receive confirmation in the mail is true and that I don’t get billed next month

  114. Jordan was the absolute best representative I have had the pleasure of doing business with in a very long time. He stayed on track to the point and was able to fit nit one but all of mine and my family’s needs. Thank God we crossed paths. Thank You for having us be a part of the Family Globe Life!!!!!!

  115. The Representatives for Globe Life represented themselves well. Their information was very informative on what the company offers and everything was given in expletive detail on paper as well as in person. Continue to do an excellent job. They will carry that company far and it will continue to receive customers. Well done Globe Life.

  116. Dujuanne Johnson, is my Globe Life rep. He did a thorough job explaining the product and plan options so I fully understood and could choose the best plan for me, without the aggressive and/or selfish approach some representatives take. …

  117. Your Agent took the time to thoroughly explain everything in detailed and he was also comfortable to be around plus the bonus was late night and brought us pizza (I forgot his name) but thanks very much again.

  118. Scam. Nothing but a straight up scam. Canceled my policy / services with the scammers and the scammers are still continuing to scam me out of money. Maybe they will ask me to send them another hand written letter to cancel my policy I have …

  119. Agent Bell was very knowledgeable and helpful. You purchase insurance for protection and hope you never have to use it; however, I am so glad that we have this policy just in case. I appreciate your product and your service.

  120. The policy benefits and quality representation by Ryan Bunkley were excellent! This is a no brainer if you are shopping for any sort of accident, cancer, heart or ICU coverage! I highly recommend, especially contacting Ryan directly!

  121. These people should be ashamed of themselves for lying to disabled people, they just take money whether or not you have an active account with them. They told me my account was canceled (it had never started) I still got 2 months of …

  122. I called Customer Service (if that’s what they want to call it) to get info on my policies. I was sent literature that didn’t answer a single question I asked. I called back and was told to call an agent as though they couldn’t answer my …

  123. Family heritage will sell you on this promise that it’s an additional savings account. Cancel anytime and you get all your money back. When you call to cancel you have to send an email or fax stating you wish to cancel. Not only did they …

  124. Great customer liaison. Ivan Camare was my contact person and he walked me through every step, explaining and answering every question I had. Highly recommend to anyone looking for health and life insurance.
    Ezra

  125. Cody and Bryan were fabulous. They gave very informative information about all of the plans they had. It seemed like I’d known them my whole life and made you feel like a part of their own family. They made sure me and my dad both …

  126. I met with Dustin Gregg yesterday and I was very impressed with his presentation and knowledge of the Policies. He was able to meet with our Executive Director to introduce Global Life to her as well and I will be referring him to others! Great experience!!

  127. The agent, Rachelle, was knowledgeable and answered all my questions quickly. There was absolutely no pressure to purchase anything, just simple explanations of the benefits, coverage, costs, etc. I took a day to review everything and do a …

  128. They aren’t bad as far as policy goes.
    Where I draw the line is improper billing processes borderline criminal.
    Can’t stand companies that don’t charge upon agreed dates. …

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Location

6001 E Royalton Rd, Broadview Heights, OH 44147

Family Heritage Life Insurance Company of America reviews