Love Madeline D. Wiley – she is great with my son. It’s a little hard to communicate with the office but we do love Maddy! She’s been there for my son since he was born. ❤️💚💙 …
i got over charged for services i didn’t even get. talked and then got sent away. nothing was checked, horrible service, will not attend here any longer.
DON’T go to this doctors office if u have any type of pain or diabetes or illness I’ve seen two doctors here including Roberts smithing and my family has came here in the past they will not give u any help or feel bad in any way if u wanted the truth here it is
Have been a patient of Maddy’s for over 20 years and even though we have moved out of the area we still trek over from the Peninsula to get exams and treatments. Highly recommend.
I googled and read reviews before I selected this office so I figured I’d review as well.
The entire staff is very friendly & responsive to messages on the mychart app. Maddy is the dr I chose & she is great!!
My husband and I are traveling in a few weeks and need to get some vaccines. We called and told them what vaccines we needed. They tried to make an appointment for a consultation for three weeks out and take a down payment. It was weird …
Altering my review, and dropping it to a one star. Since writing my previous review. The actions of this location are just horrible. Confirmed that during your time there if you disagree with this location. It will result with you being …
Medical staff is great, office staff not so much. On more than one visit, office staff wouldn’t look at me at all. They checked me in and gave paperwork, but no eye contact and lifeless voice. I don’t need smiles and sunshine at front desk, just a little more pleasent human interaction.
They only care about money and what they can charge you. I was told there was an issue verifying my insurance upon arrival. But the lady at the front told me it was no big deal and we can figure it out later so I went on thinking everything …
This review is for my new provider, Spencer at FamilyCare of Kent. Being a healthcare provider myself, I truly appreciated the level of care, empathy and compassion that Spencer shows his patients. He makes sure to answer all of your questions and provided me with his direct email so I can get in touch with him.
Literally love this clinic. I’ve been looking for a care provider for years and i referred by a family member and Couldn’t ask for better care. They meet all my needs promptly. Any concerns Ive had get met with immediate attention. Thank you doctor bob
I had incredible medical care from dr smithing. Yes, he tends to run late. Yes, it’s very hard to get calls back and you’re better off just making another appt to speak to him. But he has incredible personal warmth, really cares about his …
2 star is being generous. I am a fairly new patient and so far I’m thinking of finding a different office that cares more. I have needed medical advice to manage pain and was told the nurse was going to get back with me. So far every time …
I’ve been going to this office for about 5 years now and I hate it there. My doctor is always busy and it’s so hard to get an appointment, it takes weeks to months to get in for somthing simple. Certain doctors don’t work on certain days so …
I’ve now been going to Family Care of Kent about a decade, and take my own son there as a new mom. They are all very thorough in ensuring we get the best medical care possible, and they always thoughtful about me and my son as people, …
Erica is the most amazing certified medical assistant she is so personable and charisamatic . Bob Smithing is a lifesaver in my bipolar life 10 nervous breakdowns he has managed to bring me into normality i love him….
I have mixed feelings about Family Care Of Kent. While the people I’ve seen there over the last 18 months have generally been pretty good, their communication skills leave a lot to be desired. They communicate ONLY through My Chart. I don’t …
These starts are for your new member Spencer Rizk. For 10 years I was told I had fibromyalgia and he saved my life by helping find what is really wrong with me. I left a doctor to go with him. My kids and I were all seen by him. His care …
I have seen my doctor Bob Smithing for many years now and I am more than happy! I am a college student at WSU so my schedule is difficult to maneuver around but the receptionists and my doctor always make it happen! My sister and I (both …
I give this office 5 stars and up. I’ve been coming here to see Maddy Wiley for over 10 years. Her and other doctor’s here take the time to talk and help you feel better. I love the themed rooms. Front office ladies always pleasant and upbeat and efficient!! 🤗 …
Several years ago I searched for a PCP that focused on some specific health concerns of mine. Robert Smithing and Maddie Wiley specialized in those issues. I’m very grateful for their counsel as they have helped me to greatly improve my …
This review is for Nurse Erica. She gave my not-quite-3-year-old daughter her first of two flu shots, and she made it so easy! She was so quick that my little one barely had a second to register the pain before Erica handed her a lollipop! …
We’ve been using this clinic on a regular basis from the last 4 years as our primary care doctor. Very experienced doctors, such a great and nice receptionists. Dr Kristen burns and Dr Butler are awesome and beyond anyone’s expectations. I strongly recommend this clinic for friends and anyone who needs medical care.
I’ve been going to this clinic for just over a year because a friend referred me. I don’t live close to this clinic but continued going because I trusted my friend’s advice. I’ve had a different nurse practitioner every time I’ve been to …
I’ve been going to Family Care of Kent for about 7 years now. Bob is terrific and always spends the amount of time I need to feel assured my problems are addressed. He genuinely cares and it shows. He takes the time to fully explain the …
Not only does Bob Smithing go above and beyond for his patients, but his MA Erica does too. They are a great team and both very knowledgeable and always helpful! The front office staff are always upbeat and professional. You can feel and see that they love what they do, and I love it. I recommend Family Care of Kent to everyone!
Bob and Erica are amazing! So supportive and caring. I have seen bob for 15 years! I’ve seen Maddy a couple times. Every time I have come in for a visit, I have felt well cared for by everyone from the front desk and their greeting to the entire medical staff. I have, and will continue to, recommend Family Care of Kent to everyone!
I’ve seen Bob, Maddy, and Spencer (one of these is my primary PCP) and they have all been fantastic! I’ve been a patient here along with my family for ten years and can’t imagine a more caring and hard working team. I also enjoy knowing …
Bob Smiting at Family Care of Kent is amazing. He really listens and really cares. He makes you feel like when you are talking to him you are the only thing that is important. Erica is so fabulous. She always puts me at ease even when I’m …
Maddy has been my provider for almost 36 years. She always made me feel like I was the only one she saw. Always willing to listen and even joke with. I will miss her now that she has retired but wish her well.
I’ve simplified my original, detailed review because I don’t want to publicly describe a traumatizing experience but I do want others to be aware: I was told, not asked, that a student would be completing a procedure on me and I wasn’t …
The SERIOUS lack of customer service and care at this facility now since Bob and Maddy retired is really quite sad after the amazing practice they built. I was a patient for over a decade and have NEVER experienced anything like it …
Love Madeline D. Wiley – she is great with my son. It’s a little hard to communicate with the office but we do love Maddy! She’s been there for my son since he was born. ❤️💚💙 …
Bob is super amazing.
In one hour no body call to visit doctor very slow
Over charged my daughter for a service she never received and treated her like everything was in her head.
It’s wonderful to have a PCP LIKE MUNA. Thankyou so much for helping us.
This place is the best, My niece has been going here for years and they are very experienced with disabilities.. 💖💙💚❤️ …
i got over charged for services i didn’t even get. talked and then got sent away. nothing was checked, horrible service, will not attend here any longer.
DON’T go to this doctors office if u have any type of pain or diabetes or illness I’ve seen two doctors here including Roberts smithing and my family has came here in the past they will not give u any help or feel bad in any way if u wanted the truth here it is
Do not trust this place with your children. Also expect bills a year after your visit. Total mess
They have been absolutely great! My whole family goes there. Susan Mitchell is fantastic!
My appreciation goes to the nurse practitioner Monah for her compassion, optimism and kindness.
Erica and Dr burns are great duo. I felt like they actually cared about me and my issues
Thank you
This group of NP’s really listen & truly care about each patient individually….we commute 25 miles each way because there amazing!
Bob is the best medical provider I have ever had! I left for a bit but I am back and never leaving again!
All the ladies up front and my doctor Madeline Wiley are amazing.
The lady at the front desk is always rude and has a horrible attitude. Don’t go here unless you want a bad experience and get treated poorly.
My entire family has been coming here for years. We see Bob and Maddy, both greats PCP’s. We love Family Care of Kent!
Have been a patient of Maddy’s for over 20 years and even though we have moved out of the area we still trek over from the Peninsula to get exams and treatments. Highly recommend.
I googled and read reviews before I selected this office so I figured I’d review as well.
The entire staff is very friendly & responsive to messages on the mychart app. Maddy is the dr I chose & she is great!!
Have been seeing Maddy since I was a small girl. She now is MY sons primary physician and we absolutely adore her! Clean office, friendly staff 🙂
My husband and I are traveling in a few weeks and need to get some vaccines. We called and told them what vaccines we needed. They tried to make an appointment for a consultation for three weeks out and take a down payment. It was weird …
Altering my review, and dropping it to a one star. Since writing my previous review. The actions of this location are just horrible. Confirmed that during your time there if you disagree with this location. It will result with you being …
Medical staff is great, office staff not so much. On more than one visit, office staff wouldn’t look at me at all. They checked me in and gave paperwork, but no eye contact and lifeless voice. I don’t need smiles and sunshine at front desk, just a little more pleasent human interaction.
They only care about money and what they can charge you. I was told there was an issue verifying my insurance upon arrival. But the lady at the front told me it was no big deal and we can figure it out later so I went on thinking everything …
This review is for my new provider, Spencer at FamilyCare of Kent. Being a healthcare provider myself, I truly appreciated the level of care, empathy and compassion that Spencer shows his patients. He makes sure to answer all of your questions and provided me with his direct email so I can get in touch with him.
Literally love this clinic. I’ve been looking for a care provider for years and i referred by a family member and Couldn’t ask for better care. They meet all my needs promptly. Any concerns Ive had get met with immediate attention. Thank you doctor bob
I had incredible medical care from dr smithing. Yes, he tends to run late. Yes, it’s very hard to get calls back and you’re better off just making another appt to speak to him. But he has incredible personal warmth, really cares about his …
2 star is being generous. I am a fairly new patient and so far I’m thinking of finding a different office that cares more. I have needed medical advice to manage pain and was told the nurse was going to get back with me. So far every time …
I’ve been going to this office for about 5 years now and I hate it there. My doctor is always busy and it’s so hard to get an appointment, it takes weeks to months to get in for somthing simple. Certain doctors don’t work on certain days so …
I’ve now been going to Family Care of Kent about a decade, and take my own son there as a new mom. They are all very thorough in ensuring we get the best medical care possible, and they always thoughtful about me and my son as people, …
Erica is the most amazing certified medical assistant she is so personable and charisamatic . Bob Smithing is a lifesaver in my bipolar life 10 nervous breakdowns he has managed to bring me into normality i love him….
I have mixed feelings about Family Care Of Kent. While the people I’ve seen there over the last 18 months have generally been pretty good, their communication skills leave a lot to be desired. They communicate ONLY through My Chart. I don’t …
These starts are for your new member Spencer Rizk. For 10 years I was told I had fibromyalgia and he saved my life by helping find what is really wrong with me. I left a doctor to go with him. My kids and I were all seen by him. His care …
I have seen my doctor Bob Smithing for many years now and I am more than happy! I am a college student at WSU so my schedule is difficult to maneuver around but the receptionists and my doctor always make it happen! My sister and I (both …
I’ve seen a few providers there and really liked them. They listened and were open about treatment plans and care. …
I give this office 5 stars and up. I’ve been coming here to see Maddy Wiley for over 10 years. Her and other doctor’s here take the time to talk and help you feel better. I love the themed rooms. Front office ladies always pleasant and upbeat and efficient!! 🤗 …
Several years ago I searched for a PCP that focused on some specific health concerns of mine. Robert Smithing and Maddie Wiley specialized in those issues. I’m very grateful for their counsel as they have helped me to greatly improve my …
This review is for Nurse Erica. She gave my not-quite-3-year-old daughter her first of two flu shots, and she made it so easy! She was so quick that my little one barely had a second to register the pain before Erica handed her a lollipop! …
We’ve been using this clinic on a regular basis from the last 4 years as our primary care doctor. Very experienced doctors, such a great and nice receptionists. Dr Kristen burns and Dr Butler are awesome and beyond anyone’s expectations. I strongly recommend this clinic for friends and anyone who needs medical care.
I’ve been going to this clinic for just over a year because a friend referred me. I don’t live close to this clinic but continued going because I trusted my friend’s advice. I’ve had a different nurse practitioner every time I’ve been to …
I’ve been going to Family Care of Kent for about 7 years now. Bob is terrific and always spends the amount of time I need to feel assured my problems are addressed. He genuinely cares and it shows. He takes the time to fully explain the …
Not only does Bob Smithing go above and beyond for his patients, but his MA Erica does too. They are a great team and both very knowledgeable and always helpful! The front office staff are always upbeat and professional. You can feel and see that they love what they do, and I love it. I recommend Family Care of Kent to everyone!
Bob and Erica are amazing! So supportive and caring. I have seen bob for 15 years! I’ve seen Maddy a couple times. Every time I have come in for a visit, I have felt well cared for by everyone from the front desk and their greeting to the entire medical staff. I have, and will continue to, recommend Family Care of Kent to everyone!
I’ve seen Bob, Maddy, and Spencer (one of these is my primary PCP) and they have all been fantastic! I’ve been a patient here along with my family for ten years and can’t imagine a more caring and hard working team. I also enjoy knowing …
Bob Smiting at Family Care of Kent is amazing. He really listens and really cares. He makes you feel like when you are talking to him you are the only thing that is important. Erica is so fabulous. She always puts me at ease even when I’m …
Maddy has been my provider for almost 36 years. She always made me feel like I was the only one she saw. Always willing to listen and even joke with. I will miss her now that she has retired but wish her well.
I’ve simplified my original, detailed review because I don’t want to publicly describe a traumatizing experience but I do want others to be aware: I was told, not asked, that a student would be completing a procedure on me and I wasn’t …
The SERIOUS lack of customer service and care at this facility now since Bob and Maddy retired is really quite sad after the amazing practice they built. I was a patient for over a decade and have NEVER experienced anything like it …