When it comes to quality and reliable water services, you can depend on Far West Water & Sewer, Inc. in Yuma, AZ. Our team uses the most … See more
Read More| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
13157 E 44th St, Yuma, AZ 85367
This company sucks.
Shoddy operations period!.
HORRIBLE customer service!!!
How about a monthly autopay?
Monopoly pricing and service.
Horrible, cannot pay online or over phone. Need to advance into this millennium.
No customer service. If you are not there then you go without water.
Very poor customer service. The lady we worked with over the phone was extremely rude.
Too bad they don’t have a website so you can pay your bills online.
Awful service. The people at the front desk are very condescending/patronizing. I’d rate it 0 stars if possible.
Recently tested our tap water here in Foothills. We found that it had a Bacteria in it. Don’t know what kind. this is July 2017.
Closed Saturday and Sunday and they close at 4 when I get off work very inconvenient and they don’t open till 8 and charge way too much
Very prompt and courteous service
Terrible payment plan i cant pay online, because of where i am this company has a monopoly on water so i cant switch and the water has a very chlorinated flavor
Poor water quality. TDS higher than epa standard of 500 and they don’t warn us.
Power went out so now we have no water shouldn’t they have backup generators that’s what people pay for reliable water supply farwest is the worst
The sewer smell in the foothills tonight is so bad it is nauseating. This winter has been the worst ever and the sewer smell is more frequent and worse than ever. How can a utility be allowed to operate like this especially with the rates they charge? I wish I could give 0 stars.
They charge a fee for online bill pay, then they only accept cash or check when you go in to pay your bill. Ridiculous. It’s 2020 get with the times.
Disconnected water without notice. Now they want a 60 dollar re connect fee in order to use water. …
This place is the worst they are liars and thieves they doubled there rates after have to pay out on a wrongful death lawsuit they have the worst customer service ever and you can’t even pay your bill online or over the phone if people had …
The employees think since this is an essential service they can speak to people as they wish. The most rudest employees I have ever dealt with. I guess this is a welcome to Yuma. Unbelieveable!!
We need another option. Antiquated services. Charge you $2 to make an online payment. Water quality is disgusting.
Nichole needs to find a different job other than being at the phone and pretending to give customer service. Horrible and degrading service and when I asked her a question she hung up with out answering it.
This is by far the worst company ive ever had to deal with and that is saying a lot. NICOLE wouldnt even give me her last name when i politely asked for it and for Roxanne, much the same. I wonder what it is that keeps them employ?
Their bills come on these little postcards that are easily lost and God forbid you miss one payment–you’ll get a cancellation notice within a few weeks. Can’t wait to move away from this area and these yahoos.
Far west sewer is robbing every snowbird and permanent residence. They leave no alternative for you leave your residence and keep on paying for services that you are not using. They have the right people in their pocket. They get away with …
Service has been good, but my bill was $19.49, and I had to pay $2.00 surcharge (10%) to pay it electronically. If i send a check it doesn’t cost a surcharge AND THEY HAVE TO PAY A PERSON TO PROCESS IT. That costs more than $2.00. STUPID.
This is the only bill that I have that does not have automatic payments.
Awful customer service phone representative. She was rude and like most people in this town that supposed to know something, they offered the tired Yuma saying: “We don’t know anything.” Apparently they don’t. Water was off in the morning …
The water company is ok as long as you can live with almost no water pressure for a week + each year. The water pressure the week after Thanksgiving has been as low as 21 psi most of the time at the south end of the Foothills. Our ice …
Talk to a Maria c.s. lady and she was very nice. But Far West is not the best company. They asked for a $163.84 deposit to start water service (a basic necessity) however, they take 45 days! to return your deposit…45 days is a very long …
This company has a monopoly on the areas water supply and the way they treat their customers sucks. I’d bet they only want to deal in cash because it’s easier to avoid a paper trail. No shame to their game they’ll shut you off and smile while you pay the 55 reconnect fee, leaches.
We moved here in Dec 2018. We are full time residents and we’ve never had problems with Far West. They offer a service and as property owners we pay for said service, just as with every utility we need. I used to work for a water & sewer …
I called today to set access to my account, I thought it would be easy but the customer service representative needs some customer service training, She was loud and not helpful. I just bought a home in the area and not dealing with this …
Far West Water and Sewer does not offer any customer support. In fact, if you go to their website and click on “customer service”, it simply offers you the definition of customer service – no actual customer service. In addition, there is …
In all the places I’ve lived (Montana, North Carolina, Georgia and Florida), I have never dealt with such a low performer. They are over priced, with the base price for sewer already putting you over $75 per month. They don’t except card …
They really take advantage of the snowbirds in the Yuma Foothills. When you leave and have your water/sewer turned off, if you come back within 12 months they will back charge you $55.95 per month for sewer charges even though you weren’t …
I was surprised to see such bad reviews. I have been a yuma resident for 8 years now and 6 of those with far west water. I have NEVER been overcharged or have had any sort of problem with this company. The employees are NOT mean or rude, …
Horrendous company….telling me 130,000 gal leak…no leak found. Had them replace and test the meter. Said it fine and put it back…ha…no more leak, but they say yes there was and u have to pay. Rude customer service cant explain …
To get someone out to clean out drain lines when your house smells like a toilet is one thing. But the mess they leave behind, OMG. Need a street sweeper stat!
Yeah, you can make your payments online now, but it’ll cost you $2.00 per transaction. A water bill of $75 per month, regardless of whether you have the service turned on or off, IS exorbitant, AND they have the monopoly on this area. I’d …
Rude customer service and didn’t turn on water when said they would had to pay for hotel for two days because of them not turning on the water in a timely manner
They answer the phone promtly, and have always been efficient, professional, and polite. But they don’t facilitate payment options since they charge a $2 fee for paying online to their already high prices for their services, and they don’t …
It is too bad that this is the only company that supplies water for my neighborhood. I just moved in three days ago and normally you have a grace period to get everything in order. They shut my water off with absolutely no warning or …
The bad smell
The bad taste
The bad water pressure …
Our housed burned down so i called to turn off the sewer, there is no way to use the sewer system (the water lines are completely gone to the house and physically impossible to use). Was told its a yearly rate and cant do nothing about it. Our water quality has always been bad but this makes no logical sense to me.
They are the worst! If you have a problem, you will be met with hostility right away. I wish we had a choice for water companies in the foothills because they would be out of business! How many law suites do they need to have to be closed down because they had a few and we just got notification of ANOTHER ONE!
UGH…Absolutely horrific “customer service” and I use the term “service” very loosely! …
Absolute worst utility I have ever had. No option for autopay, and just for fun, they charge a “convenience fee” for using a debit card
Just moved to Yuma from Michigan. So far the only issue I have is the fact that we are charged a service fee to pay online. Cost more than service fee to drive to pay it. Where’s the convenience?
Can’t do any kind of auto pay, can’t pay over the phone, charge a “convenience” fee to pay online. For forcing you to pay online (or in person) their website is not intuitive at all. I forgot some of the details to log into my account and …
After years of dealing with a Democrat run city water & sewer department it was a pleasure to move to the Foothills 36 years ago.
I’ve had several properties and the service by far west has always been …