Fidelis Care strives to help Medicare members better manage their Original Medicare and Medicare Part D benefits, and offers top-quality programs … See more
Read More| Friday | 9AM to 5PM |
| Saturday | 10AM to 2PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
9525 Queens Blvd, Rego Park, NY 11374
(Translated by Google) Excellent service
(Original)
Excelente servicio
Quick and Friendly staff
Worst insurance in the world.
Nice easy safe access to take covid test
If you go there ask for Jessica Vasquez, she is super helpful, knowledgeable and very caring and friendly.
This Fidelis Insurance is really great for the services we need.
The people for the customer service are of no use. They know nothing and do not care to resolve on going problems
Try to get and contact with the people for home care.Horroble !!!
Garbage tier health care provider, worst customer service experience I ever had.
the worst insurance ever! i cant even go to see my provider and have an ultrasound without authorization which takes ages!!!!
Absolutely awful customer service. Totally incompetent. I can’t wait to change insurance companies
Extremely terrible. trying to get hold of my case manager over a week she never return my call. It hurts my heart to give this one star. they do not deserve this star.
Incompetence and apathy reigns supreme at Fidelis!
Left hand does not know where the right hand is
Total waste of time . …
I hate this company because they are incompetent with my health care. They are unwilling to be helpful and im tired of being neglected by them.
I am blind and these creeps cancelled my medicare advantage and were very nasty on the phone; ignorant customer service has resulted in me signing up with Emblem! A truly horrible company
Worst place and rude personal! I am 36 weeks pregnant and im a member with fidelis! I just went in to take a 1 min brake from walking and the front desk girl kick me out! She did not even care that i was pregnant even if the place was empty ! Definitely changing insurance eventhough i went to this place to get it!!!
My husband needs to do a very urgent surgery and since October he has being applying to Fidelis Care and until now this company have giving him a hard time. Their customer service have being the worst in the whole entire world. You should NEVER apply for this insurance.
Horrible! Avoid Fidelis Care. They do not return calls. The supervisors do not want to get involved! After months, still poor aervice. I wouldn’t lie to you. Think about it. Why would i?
Horrible experience!
This is the worse instance! This place really stresses me out! I wouldn’t go to them if this the last insurance on EARTH! The people there are very rude! They can’t do Transportation right! What do they don’t know that my doctors office …
I called to complain about my paper they put you on for convenience between you and my paper one time I did it I heard and his unprofessional receptionist was on they never answer the phone to make appointments to get refills this is …
Quite possibly the worst “insurance” companies out there. In the 6 months I’ve been with Fidelis, I have found ZERO doctors from their “Extensive Network of Providers” that will accept their insurance. Either their listings are completely …
I started my application with Fidelis over the phone and decided to finish it at the Rego Park office. Johanna welcomed me to the office and helped me throughout. She was very kind, professional and a delight to work with
Co. deserves minus 20 stars Ultra incompetent staff. Filing grievances does nothing. So far, 4 months on their plan, certified May 15th 2020 for 14 hours/ home aide care/week. June, July Aug, Sept, Oct 21, not ONE second of care. Can’t …
IF I WAS ABLE TO, I WOULDN’T EVEN GIVE THEM ANY STARS!!
We received a phone call from the patient advocate inquiring information …
This is the worst customer service I have ever experienced. I have paid twice for a month by mistake, they claim they refunded both payments which they have not. I am trying to sort this out by providing my bank statements and it seems I am …
Terrible. I made a horrible mistake and switched from UHC to Fidelis. I will regret it every day until I can switch back. They have denied a prescription despite my doctor advising that their alternatives have not worked for me. One of …
” Fidelis, the worst company I ever worked with.”
Fidelis is the worst insurance company I have ever worked with. I am a …
Trying to reach someone about home care services to make an appt. They called but didn’t leave a voice message and only called once. When I called back I was told they didn’t have a call back number and to wait until I get a call back. Who …
I cannot begin to describe how terrible and frustrating my experience has been with this company. I’ve been waiting 6 months for reimbursement of pre-authorized services that I paid over $3k out of pocket for. My 5 year old son needed OT …
Such a bad costumer service . Each time they update a portal I have an issue with them either applying premium payments to only one child instead of 4 or showing balance from years ago . Always have to call multiple times to get to the …