Internet service provider, TruLeap Technologies (Formerly Filer Mutual)
TruLeap is dedicated to providing the Twin Falls & the Magic Valley with high quality, reliable internet & phone services at reasonable prices. See more
very inconsistent connection speeds, sometimes it’s too slow to use for anything and other times it can load two or three 1080p videos at once with no problem, so I don’t know what’s up with it
Worst customer service you can find lies about what they offer and blames you for all of the problems with their internet don’t get them would give less then a star if I could
This is who we get our internet service through. A few bumps at the beginning but has been great for the past year. Appreciate their dedication to the community with local events.
Fast service! Service technician was quick, knowledgeable, and professional. Highly recommend Truleap Technologies. Very impressed with their customer service.
The staff was knowledge, kind, and friendly. The office is closed to walk-in traffic however appointments can be made by phone. The service is fantastic
I love the price lock feature and the customer service was very helpful! I feel that we are paying a fair price for what we have. I’m a satisfied customer.
This young man was very kind and courteous. Explained things well and put up with my messy house and noisy dogs. Sorry goes to him! He did his job very well! Thanks
Talked with Tammy Graham at the fair. I cannot believe how knowledgeable and friendly she was! She was able to answer all of my questions to my satisfaction. I loved her!
Just tried to transfer service with my internet company since I moved and was told it would be a couple of weeks. TruLeap was very quick and Neal a huge help getting everything hooked up right away!!
The support here was very friendly and helpful. I have used this company for several years and I’ve been very happy with how they treat their customers. Thank you.
Truleap is very professional and courteous I’m glad I can be a customer to them. Tammy was very kind and fast on handling my situation would recommend to anybody.
We have had Filer Mutual for a few years but the service has been really unreliable. Everytime we call to have tech support help us they tell us the same thing, its your router. So we buy a new router and still have the same problems. We …
What a great company. When you call you get a real person on the phone! Service is quick and everyone I met from the office to the service people go out of their way to help you. I wish every company I get services from were as good as the flying squirrel compay! Gary Welch, Buhl
They are fast efficient and they have great customer service!! I’m truly happy that I decided to go with truleap. I have had other providers but these guys are by far the best.
Called in to inquire about services offered in Twin Falls. I spoke to a nice woman named Tammy who helped in every way possible. Unfortunately I live in an area you don’t provide to yet. But great customer service.
Literally the worst ISP I’ve ever had. Bad reliability, had it be out for days in the past, only company available where I live, their customer support is worse then comcast, they charge multiple times what is fair for the service they give …
Truleap always goes above and beyond to fix any problems or situations. I reccomend them to everyone all the time!! All the staff are super friendly and very informative. From the front desk, to the technical support, to the service …
Ronan was very friendly and professional. He scheduled an appointment at 11 and he was right on time. He got the job done quickly and answered any questions that we had. He has great Knowledge and Skills and does a great job!
These guys are simply the best to deal with. Been with them for over 5 years and they are really great service all the way. Thank you for your service and your always being so nice and polite.
In an attempt to be fair, my original review listed one positive amid a host of negatives. Unfortunately, that one sentence ended up being highlighted by Google or Filer Mutual. So here’s a review without me being nice. It will not load …
Super happy with my experience with Trueleap. Ginny was extremely helpful throughout setup and afterwards as well. She was patient and answered all my questions. Neil was fast, efficient, and explained everything throughout installation. …
I have been with this amazing company for over 6 years. Great, friendly service, priced just right. Tech service is so wonderful, they take the time to help even a non-computer person understand what is going on. Thank you again for the great service.
I’ve used tru leap for months with amazing customer service BUT, when I looked at safelink who could offer me faster speeds at a cheaper rate their manager Sam refused to discuss any options and told me he could disconnect me same day. …
Filer Mutual (now TruLeap Technologies) has been an amazing provider for me, my friends, and my family members for the past 7 years. They have awesome customer service when you need it, which happens quite rarely, and their internet service …
Sam C. was wonderful! He explained the different plans and set us up on what we needed. We told him which day we could be home for the instillation and the install man was promptly there. The internet speed is AWESOME! Even with five …
The only leap made here was a leap back in time. $50 for 6 down 1 up? The 90s are calling. If you want internet in a rural area, you’re better off buying a dedicated hotspot from Verizon or T-Mobile.
I am very happy with my high speed internet service from TruLeap. Practically no service issues (except when mice chew through my line), and any problems have been promptly dealt with. They have provided me with knowledgeable telephone …
Blake and Travis did an awesome job finishing the fiber optics at our home. Very professional and pleasant to deal with. There was a glitch that wasn’t discovered until later in the evening so I called after hours and received a call back …
We moved to a rural area and were worried about internet as we both work from home. TruLeap was able to get us reliable internet with a speedy installation that coincided with our move in date. We even got a box of TruLeap “Swag” and a hand-written thank you card in the mail. I am thankful for their great service.
They ran my credit twice which is a hard inquiry and it took a bit to get my internet set up. It is more than what I need and more than I want to spend, but they are the only option I have at my residence. They do offer a price lock with …
I want to send a huge thank you to Jose and Casey, who were at my home today to see why my internet had stopped working. They both went above and beyond to get us back up and running today. To fix the problem, they had to get into our …
I was having trouble with my Internet going in-and-out. Call the office explained what problems I was having. She said that she’d would have a technician get hold of me. So it wasn’t even longer than a 1/2 an hour that the technician …
Best internet around
Best internet ever for me
Tammy is the best!
Great people.
Amazing people!! Amazing service!!
Great staff and technicians
Tami Graham was outstanding help !
Courteous, efficient and friendly staff.
They are the BEST!! Thank you all!
Great company, they do it right.
Always reliable and if something goes wrong always quick to fix it
Mary is awesome someof the technician’s are rude.
Small town values and personable services. Nice.
Always there to help us out of any situation.
We love the service they provide!
Love them! Always friendly and fast!
Always there to help when needed. Great service
I personally don’t work with them but I have heard possitive feed back from friends who do
Always great service. Highly recommend
Thank you, have had service for many years and works well.
Awesome internet service with fair pricing.
Best place to work. And we have unlimited data plans.
True Leap is always there when you need help! Great Customer Service👍 …
SAM AT TRULEAP IN FILER IDAHO, WAS VERY KIND AND EASY TO TALK TO. I WAS VERY NICE AND ENJOYED TALKING TO HIM.
very inconsistent connection speeds, sometimes it’s too slow to use for anything and other times it can load two or three 1080p videos at once with no problem, so I don’t know what’s up with it
Very easy fast friendly and helpful
I do it my self its a clean and friendly and the expectations are the best
IT’s always a pleasure speaking with the office. They are always cheerful and helpful.
They have a real person to talk to even when they’re closed this is an old business philosophy that’s lost on the modern world
Excellent customer service!!! They make you feel like family!
Worst customer service you can find lies about what they offer and blames you for all of the problems with their internet don’t get them would give less then a star if I could
Excellent personability. Prompt service. Everyone should use TruLeap Technologies!!!!!
I’ve had nothing but good experiences here so that’s why I use them
I love truleap everyone is so nice and helpful a huge thank you to Tammy Merry Christmas
I live out of town and boy is internet expensive when you do. Im happy with filer mutual good price and honest, best internet!!!
They have been amazing with asking questions and are always very nice and welcoming 😊 …
Blake was very nice, kid friendly, and got what I needed to get done in a timely manner. Thanks guys
The people working there are always polite and nice to talk too. Tammy was nice and helpful 😊 …
Everything worked perfectly. We could only use it one day because we were rained out and had to move our show.
The worst internet for online gaming and streaming nothing lagging and buffering. Look elsewhere if possible.
Staff is always friendly and prompt on fixing any issues we have! Great internet provider!!
Tammy is amazing, she solved my problem and gave me extremely fast service.
Jaime is the best groomer. She was very sweet and kind to my puppy Kali.
Awsome service had the pleasure of working with Tammy Grahm and I would recommend everyone to work with her.
Tammy has been great help on the phone. I got my locate and was very happy. Thank you
Nice friendly staff, they run very nice internet specials and you just have to catch them on the right day
This company has the customer at the center of its focus. We have been so pleased with the service and recommend it to all.
This is who we get our internet service through. A few bumps at the beginning but has been great for the past year. Appreciate their dedication to the community with local events.
I’ve been with these guys for almost 4yrs and and have never had a problem they couldnt fix or wouldnt address.
Fast and friendly
The service is always great, and the prices aren’t too bad. I love how you always get to talk to a real person whenever you call.
Every single employee here has been extremely friendly and helpful. Love doing work for these guys. Lots of honesty and integrity.
I had a great experience with TruLeap Technologies. Tammy was very nice and was able to answer all my questions right away!
Always very friendly and willing to help when there are issues. Quick response and service! Very quick and easy way to pay bill.
Fast service! Service technician was quick, knowledgeable, and professional. Highly recommend Truleap Technologies. Very impressed with their customer service.
I was helped by Lucy! And she did a wonderful job. Prompt, professional, and polite. I felt like she cared.
Great customer service from everyone I’ve interacted with… Good rural provider, better than the big names.l in my experience.
The staff was knowledge, kind, and friendly. The office is closed to walk-in traffic however appointments can be made by phone. The service is fantastic
I love the price lock feature and the customer service was very helpful! I feel that we are paying a fair price for what we have. I’m a satisfied customer.
They are so awesome. Love these guys. The staff is just wonderful. Easy to work with. Would highly recommend to everyone.
This young man was very kind and courteous. Explained things well and put up with my messy house and noisy dogs. Sorry goes to him! He did his job very well! Thanks
Talked with Tammy Graham at the fair. I cannot believe how knowledgeable and friendly she was! She was able to answer all of my questions to my satisfaction. I loved her!
Just tried to transfer service with my internet company since I moved and was told it would be a couple of weeks. TruLeap was very quick and Neal a huge help getting everything hooked up right away!!
The support here was very friendly and helpful. I have used this company for several years and I’ve been very happy with how they treat their customers. Thank you.
Truleap is very professional and courteous I’m glad I can be a customer to them. Tammy was very kind and fast on handling my situation would recommend to anybody.
We have had Filer Mutual for a few years but the service has been really unreliable. Everytime we call to have tech support help us they tell us the same thing, its your router. So we buy a new router and still have the same problems. We …
What a great company. When you call you get a real person on the phone! Service is quick and everyone I met from the office to the service people go out of their way to help you. I wish every company I get services from were as good as the flying squirrel compay! Gary Welch, Buhl
They are fast efficient and they have great customer service!! I’m truly happy that I decided to go with truleap. I have had other providers but these guys are by far the best.
Called in to inquire about services offered in Twin Falls. I spoke to a nice woman named Tammy who helped in every way possible. Unfortunately I live in an area you don’t provide to yet. But great customer service.
Literally the worst ISP I’ve ever had. Bad reliability, had it be out for days in the past, only company available where I live, their customer support is worse then comcast, they charge multiple times what is fair for the service they give …
Truleap always goes above and beyond to fix any problems or situations. I reccomend them to everyone all the time!! All the staff are super friendly and very informative. From the front desk, to the technical support, to the service …
Ronan was very friendly and professional. He scheduled an appointment at 11 and he was right on time. He got the job done quickly and answered any questions that we had. He has great Knowledge and Skills and does a great job!
These guys are simply the best to deal with. Been with them for over 5 years and they are really great service all the way. Thank you for your service and your always being so nice and polite.
In an attempt to be fair, my original review listed one positive amid a host of negatives. Unfortunately, that one sentence ended up being highlighted by Google or Filer Mutual. So here’s a review without me being nice. It will not load …
Super happy with my experience with Trueleap. Ginny was extremely helpful throughout setup and afterwards as well. She was patient and answered all my questions. Neil was fast, efficient, and explained everything throughout installation. …
I have been with this amazing company for over 6 years. Great, friendly service, priced just right. Tech service is so wonderful, they take the time to help even a non-computer person understand what is going on. Thank you again for the great service.
I’ve used tru leap for months with amazing customer service BUT, when I looked at safelink who could offer me faster speeds at a cheaper rate their manager Sam refused to discuss any options and told me he could disconnect me same day. …
Filer Mutual (now TruLeap Technologies) has been an amazing provider for me, my friends, and my family members for the past 7 years. They have awesome customer service when you need it, which happens quite rarely, and their internet service …
Sam C. was wonderful! He explained the different plans and set us up on what we needed. We told him which day we could be home for the instillation and the install man was promptly there. The internet speed is AWESOME! Even with five …
The only leap made here was a leap back in time. $50 for 6 down 1 up? The 90s are calling. If you want internet in a rural area, you’re better off buying a dedicated hotspot from Verizon or T-Mobile.
I am very happy with my high speed internet service from TruLeap. Practically no service issues (except when mice chew through my line), and any problems have been promptly dealt with. They have provided me with knowledgeable telephone …
Blake and Travis did an awesome job finishing the fiber optics at our home. Very professional and pleasant to deal with. There was a glitch that wasn’t discovered until later in the evening so I called after hours and received a call back …
We moved to a rural area and were worried about internet as we both work from home. TruLeap was able to get us reliable internet with a speedy installation that coincided with our move in date. We even got a box of TruLeap “Swag” and a hand-written thank you card in the mail. I am thankful for their great service.
They ran my credit twice which is a hard inquiry and it took a bit to get my internet set up. It is more than what I need and more than I want to spend, but they are the only option I have at my residence. They do offer a price lock with …
This internet company is not good.
We purchased their $1000 dollar router and then we was locked into a 2 year …
I want to send a huge thank you to Jose and Casey, who were at my home today to see why my internet had stopped working. They both went above and beyond to get us back up and running today. To fix the problem, they had to get into our …
I was having trouble with my Internet going in-and-out. Call the office explained what problems I was having. She said that she’d would have a technician get hold of me. So it wasn’t even longer than a 1/2 an hour that the technician …