As a community-driven financial institution, we are here to help our members – in person, online or by phone. Visit a First Atlantic Federal Credit … See more
Employees at the branch are nice, friendly and helpful. Back office however didn’t take care of what they were supposed to until I called to remind them.
I am literally so confused on how to make my payment through this bank. I’ve been trying for almost a month now and I’m going to be late on my 2nd car payment. I don’t understand why I am not able to use the online banking on the app and …
Super childish at the neptune branch. Mailed 3 direct payments slips never was put into the computer, every time I called to see if they put it in there system so it automatically pay my loan every month there was an excuse not valid …
Actual rates vs advertised rates. I final rate was raised considerably more than my pre-approval rate. By the time they changed the rate it was too late for me to switch to another bank. When I asked them about why the rate changed I was …
All the staff are pleasant and patient. The interest rates are the best around and they were the reason I just got an amazing deal on a 2016 Nissan Altima 3.5 SL fully loaded with their auto draft…Great Experience! They are not open until 7pm Mon-Wed like it shows above unfortunately, they are only open until 6pm.
We have been customers for over 25 years. We have had our Mortgage, car loans, and a few personal loans and lines of credit through this institution and have been treated with the utmost respect. The entire staff from the Tellers to the …
I have been banking with First Atlantic for 40 years and have never had a problem. Everyone has been complaining they need coins so my daughter and I rolled up all of our change and wanted to bring it to FA. They were going to charge us a …
This place is a joke. It’s Saturday and they should just have a recording that states they don’t take calls on the weekend. When you select any extension, and I’ve tried them all, the recording states the extension is invalid. …
First Atlantic FCU made getting an auto loan easy for me, after a local bank turned me down, despite excellent credit history. I had to let go of my ’02 Prius after 15 years of service (and lots of servicing!). I found another used car, a …
This bank should be shut down I’ve been in the drive through for 25 minutes already they do not hire enough workers to even handle the normal traffic it’s horrendous you change the sign and the letterhead but do nothing to fix the …
I called to get some information about my application status. She was you called yesterday very nasty. I guess she needs time off or learn how to speak with customers over the phone. Some people.
Customer service at this location is non existent if you aren’t white. They treat you as if you are stupid and unwanted, and they have no problem letting you know they feel this way. Very unhappy that I’ve banked with them for the past 7 years, but this is becoming unacceptable.
After 25 years of banking, I’m out. I just can’t anymore. Despite calling and emailing my travel dates, the managers never updated my travel dates which left me overseas with no debit cardon a Saturday afternoon. Monday morning at 9, after …
I purchased a car back in February and got it financed through this Credit Union. Not only was I taken back by the $6.00 fee to make my payment over the phone but every customer service representative I’ve encountered has been absolutely …
My husband recently purchased a car and it was financed through this credit union. I called their member services number and spoke to Vern who had a terrible attitude that was very unprofessional. I have worked for a bank and credit union …
The structure & format of this organization/website are designed to take as much money away from their borrowers as possible. It is an absolute joke how difficult it is to simply do something like create a recurring payment on a vehicle …
So far a very positive experience. Credit unions are definitely better then established banks. The staff here is very friendly and helpful and at least we are not supporting pipelines here!
impossible to deal with, waited more than two months to send a piece of mail (not even call!) to let me know that the auto billing i *thought* i had correctly set up with the help of their own phone agent on their barely navigable client …
Applied for a used car loan of $10,000 for a 30 year old truck. I have excellent credit so I was surprised when I was told a representative would contact me in one business day and I wasn’t immediately approved, so I decided to follow up …
They should work on their app you have to call to lock your card if you lost it if stolen you should be able to lock it immediately after it was stolen .because you can’t get to them on the weekend and work company ever .that’s why I changed to chase
Terrible customer service. He put the money in my fathers account and into the checking not savings. I proceeded to tell him to put it in my savings and he processed it again and than he put it in my name BUT the wrong account AGAIN!!!! So …
I used FACU as a loan borrower for a vehicle that I financed. The vehicle was paid off April 2022. I was told by a higher up representative that my title will be mailed out up to 4 weeks after accounts is paid. Four weeks turned into five …
I have been an employee of FAFCU for 2 years now, and despite some of the negative reviews, I am here to tell you that where we were two years ago to where we are today, is a complete 180 turnaround. Ann Goldinak, since taking over as CEO …
Can’t say enough great things about Fern DeFalco. Truly a great asset to this credit union. She went out of her way repeatedly to help me resolve an important matter. She exemplified outstanding service with patience, understanding and thoroughness. She’s a keeper!
I just wanted to make a comment. In the chaios the world is going through and people falling on hard times I just want to say it is very said when a financial institution can not help someone going through hardships. My daughter went …
Great customer service!
Just like a bank they nickel and dime you to death
Thank you for approving my car loan
No customer service ever no employees interested ever
Disappointed. NO customer service response after multiple attempts to sort out an error made by the staff.
Terrible
This guys stolen u money don’t finance there
Employees at the branch are nice, friendly and helpful. Back office however didn’t take care of what they were supposed to until I called to remind them.
Poor service experience …. They refused to verify if checks drawn on their institution were good or not … Pathetic …
Best Bank Ever! Have been a customer with them for many years, they always have competitive rates and the best customer service!
Services are always poor…today was the worst. They treat their customers as enemies…possibly racially profiling. How dare them! Shame on you!
I am literally so confused on how to make my payment through this bank. I’ve been trying for almost a month now and I’m going to be late on my 2nd car payment. I don’t understand why I am not able to use the online banking on the app and …
Excellent Credit Union. Helped me out. I highly recommend this location if you want to bank with First Atlantic Credit Union. Thankyou for your help.
Super childish at the neptune branch. Mailed 3 direct payments slips never was put into the computer, every time I called to see if they put it in there system so it automatically pay my loan every month there was an excuse not valid …
Actual rates vs advertised rates. I final rate was raised considerably more than my pre-approval rate. By the time they changed the rate it was too late for me to switch to another bank. When I asked them about why the rate changed I was …
All the staff are pleasant and patient. The interest rates are the best around and they were the reason I just got an amazing deal on a 2016 Nissan Altima 3.5 SL fully loaded with their auto draft…Great Experience! They are not open until 7pm Mon-Wed like it shows above unfortunately, they are only open until 6pm.
customer service is so painful, it violates the Geneva Convention.
if you’re thinking of loaning through them, don’t do it. You don’t have to take …
We have been customers for over 25 years. We have had our Mortgage, car loans, and a few personal loans and lines of credit through this institution and have been treated with the utmost respect. The entire staff from the Tellers to the …
I have been banking with First Atlantic for 40 years and have never had a problem. Everyone has been complaining they need coins so my daughter and I rolled up all of our change and wanted to bring it to FA. They were going to charge us a …
This place is a joke. It’s Saturday and they should just have a recording that states they don’t take calls on the weekend. When you select any extension, and I’ve tried them all, the recording states the extension is invalid. …
First Atlantic FCU made getting an auto loan easy for me, after a local bank turned me down, despite excellent credit history. I had to let go of my ’02 Prius after 15 years of service (and lots of servicing!). I found another used car, a …
This bank should be shut down I’ve been in the drive through for 25 minutes already they do not hire enough workers to even handle the normal traffic it’s horrendous you change the sign and the letterhead but do nothing to fix the …
I called to get some information about my application status. She was you called yesterday very nasty. I guess she needs time off or learn how to speak with customers over the phone. Some people.
Customer service at this location is non existent if you aren’t white. They treat you as if you are stupid and unwanted, and they have no problem letting you know they feel this way. Very unhappy that I’ve banked with them for the past 7 years, but this is becoming unacceptable.
After 25 years of banking, I’m out. I just can’t anymore. Despite calling and emailing my travel dates, the managers never updated my travel dates which left me overseas with no debit cardon a Saturday afternoon. Monday morning at 9, after …
I purchased a car back in February and got it financed through this Credit Union. Not only was I taken back by the $6.00 fee to make my payment over the phone but every customer service representative I’ve encountered has been absolutely …
My husband recently purchased a car and it was financed through this credit union. I called their member services number and spoke to Vern who had a terrible attitude that was very unprofessional. I have worked for a bank and credit union …
The structure & format of this organization/website are designed to take as much money away from their borrowers as possible. It is an absolute joke how difficult it is to simply do something like create a recurring payment on a vehicle …
This office has updated to 21st century. No more slips to fill out. Two tellers. John was very helpful and professional.
So far a very positive experience. Credit unions are definitely better then established banks. The staff here is very friendly and helpful and at least we are not supporting pipelines here!
impossible to deal with, waited more than two months to send a piece of mail (not even call!) to let me know that the auto billing i *thought* i had correctly set up with the help of their own phone agent on their barely navigable client …
Applied for a used car loan of $10,000 for a 30 year old truck. I have excellent credit so I was surprised when I was told a representative would contact me in one business day and I wasn’t immediately approved, so I decided to follow up …
They should work on their app you have to call to lock your card if you lost it if stolen you should be able to lock it immediately after it was stolen .because you can’t get to them on the weekend and work company ever .that’s why I changed to chase
Terrible customer service. He put the money in my fathers account and into the checking not savings. I proceeded to tell him to put it in my savings and he processed it again and than he put it in my name BUT the wrong account AGAIN!!!! So …
I used FACU as a loan borrower for a vehicle that I financed. The vehicle was paid off April 2022. I was told by a higher up representative that my title will be mailed out up to 4 weeks after accounts is paid. Four weeks turned into five …
I have been an employee of FAFCU for 2 years now, and despite some of the negative reviews, I am here to tell you that where we were two years ago to where we are today, is a complete 180 turnaround. Ann Goldinak, since taking over as CEO …
Can’t say enough great things about Fern DeFalco. Truly a great asset to this credit union. She went out of her way repeatedly to help me resolve an important matter. She exemplified outstanding service with patience, understanding and thoroughness. She’s a keeper!
I just wanted to make a comment. In the chaios the world is going through and people falling on hard times I just want to say it is very said when a financial institution can not help someone going through hardships. My daughter went …