First Community is the largest credit union in Missouri and among the Top 10 financial institutions in the region. Our membership continues to grow … See more
its a shame the Good experiences aren’t shared more often, this credit union has been and still is great to work with, super happy. I think their explosive growth makes it very evident.
Do not bank here unless you want your banking app to update constantly and an online bill pay system that is total disaster and impossible to link with your utility bills. It used to be an amazing bank but they can’t stop changing the online systems. Ready to leave after 25 + years of banking.
They deserve negative stars. I am the treasurer for an organization. It has been MONTHS. I still don’t have online access, a card, or anything. The only thing this “Credit Union” has given me is a hard time. I have had to go to the branch, …
The service is the best bank I’ve ever dealt with. They are so nice answer the phone quickly you can tell they take pride in their jobs. Highly recommended.
Least secure financial institution ever. Been hacked, stolen checks, other people withdrawing from my account on accident. Each time they take forever to resolve
Went to apply for a secured credit card and after giving them all my info they told me i had to be 21 so I have an unnecessary hard inquiry on my credit because they forgot to tell me I have to be 21 before pulling it.
If it would let me rate with 0 stars I would I’ll never be so glad to have the auto loan paid off this is the worst place to have a loan from I will never and strongly suggest to others to not use them it has been 1 thing or another since I got the car in 2016 and there customer service is just as bad HORRIBLE
I started banking here three months ago. When I called the customer service line for questions the reps are very rude. Chesterfield tellers are very rude.
BAD CUSTOMER SERVICE. Their bank does not link to quickbooks and they followed up with bad customer service when trying to link accounts. THE ACCOUNT STILL DOES NOT LINK UP TO QUICKBOOKS ONLINE.
I have wrote them and called them with no response at all. How is someone supposed to know what is going on if they never answer your correspondence or calls???? Very very poor communication… would NOT recommend them to anyone!!!
The worst experience I ever had refinancing a home loan ..The loan person we had was just horrible and that’s being kind ..no communication etc ..almost 45 days and no close ..I canceled going elsewhere ..they can keep whatever money I …
Manager was very rude to me. I walked in for information on a home loan. Waited for my turn like everyone else. Another customer walked in and got preferential treatment and I got stuck waiting another 10 minutes. I said something to employees and got stuck dealing with that manager. She was very rude to me.
Absolutely horrible customer service. Unable to make last payments over the phone or on the app or on there websites when was out of town. They won’t resolve there problems and then puts blame on the customer.
I applied for a ppp loan July 24th.i just thought I would call and check on it as it has been a few weeks and I hadn’t heard anything.their reply? I’m sorry but more documentation was needed but since it’s past the cutoff date was August …
I am a strong FCCU believer. I have both my auto loans through them as well as most of my other personal banking and they have never let me down. They do what’s necessary and right, that’s why I’m a member for life.
I asked on 2/27/20 from a manager to get two unauthorized debits refunded, after detailing the reason, his supervisor sent me risk-management’s fax number and told me to do it myself. This is the second time I’ve felt discrimination at the Chesterfield location.
Elijah Richardson
They will not allow customers to call in their car payments with checking account unless they charge you a fee using your debit card. During these tough times in our country you would think they would make things easier on their customers. What a joke.
THE WORST COSTUMER SERVICE!! Coming from a server so I do not do this whole negative review situation!! Their ATM ate my money I was very polite about it filled out the paperwork I’ve waited the 10+ days they said it’d take to do the review …
I have had the most terrible experience with an so-called customer Service agent by the name Paige W. I really do not know when First Community get such a person from and assigned her the job of interacting with decent, hardworking …
this institution can provide good products, but god forbid you have any financial hardships due to no fault of your own. they will ,make it impossible to make reasonable arrangements, was laid off after having a bad year in a profession …
I wish I could leave a 10star rating on this review. I have been a member of FCCU for about 7 years. I have been turned down for loans before; both auto and home loans. However, after I requested of them the list of things I needed to do …
Wow! What a horrible Credit Union. We have been with them for many years but they have lost our business as of today. Please do yourself a favor and close your accounts. If you are looking for a bank look elsewhere. I can’t say enough how disappointing it is to see how poorly they treat their customers.
I’ve been a FCCU customer for 6 years and I’ve no problems with their services. I’ve been using credit unions rather than banks since the 2008 financial collapse. I don’t think FCCU is or expect FCCU to be perfect because no one is. What I …
I just had such an unpleasant experience with this financial institution. As I moved here because of my job I decided to open account at FCCU. First time I didn’t have proof of the residence on me, then a few days later I stoped by with all …
the vice president declined me an auto loan for a new car because i do not currently own a reliable form a transportation. i have tier 1 credit score, and a letter from my works franchise owner stating proof of hourly wage, multiple years of employment, and reliability.
Never had a problem with them and the peeps that do I.E. read the reviews have been burned by not paying their bills. I would not recommend having your auto loan house loan and banking at the same place. You need to cover your butt. CYA. …
Been banking with them for 12 years. I have 3 accounts, 2 are business accounts. Dealing with them has always been unpleasant. Now they won’t work with customers over the phone without a phone PIN. I don’t have the mental capacity to …
I have 3 auto loans threw first community never been paid late! Called because THEY messed up and took payment out 9 days early! They insisted it was my fault and not theres, was hung up on! And my bank account will still remain negative …
They lie about account policies, provide terms and information after having you sign based on their words, close accounts without notice, clear charges whenever they feel like it so you can’t avoid fees, disable your ability to pay loans …
My husband and I Applied for a morgage loan and they declined it, even with a decent credit score, great payment history, and great income, yes we had some flaws on our credit in the past like mostly others but we have kept an excelent …
This is not the bank it used to be! Very poor customer service last few years to the point that i am closing all my accounts..I’ve had first community for over 10 years. Just lost a direct deposit and until they were proven to have lost it …
I’ve had my car set for repossession twice by this institution and there is no communicating with them. They are not understanding they do not care at all and they run a cold-hearted business, with awful leadership in charge, their employees are nasty and arrogant, just like their leadership is.
Had an auto loan through FCCU, and after the loan was paid off, they refused to give my dad the release…with a notarized Power of Attorney drawn up specifically for this vehicle. I was stationed out-of-state and couldn’t just “stop by” to get this resolved. Had to drive 400+ miles to come in-person. This is a clown credit union.
Traded in my Vehicle four weeks ago. Called to see why it wasn’t paid off yet. Dealer stated the check was sent in. The Lady I talked to pretty much told me I was lying about my payoff amount. We called when I traded it in and got a 20 day …
UPDATE: In June 2017, my vehicle was repossessed by FCCU. I had my loan for 2.5 years but went into a financial hardship at 2 years into my loan. I was told I would need to payoff my loan (12k) in order to get my vehicle back. This credit …
During week home on vacation, I went to deposit money from an account outside of First Community and when I wanted to use my debit card to purchase an extra night at the hotel, it was declined. Fast forward 4 days to when I checked my …
Horrible. Do not do business with any First community credit union. They get you a great rate, but if you want to pay it off or move their customer service is the worse, they lose your information and make you go through hell just to get …
I gave 1 star because 1, customer service from in building and online chat is horrible. This happened on more than 1 occasion, several online. Today was the last straw. In trying to figure out some balance issues, they did not understand …
Very dissatisfied with the company as a whole. I have had 4 different vehicle loans, and every one of the interactions with them have been progressively worse than the previous. First loan was great and that’s why I went back. Second loan …
Worse banking experience I have ever had. After pulling credit and checking income I was approved for refinancing an existing loan. The loan officer, Julia, must have been new, because she kept making mistakes and would leave the office …
Got an auto loan from First Community and received an excellent rate. Dealers say they have to best rates in St. Louis. They also were very accommodating in terms of helping me close the loan at a more convenient location. …
I have been banking here for 4 years and in that time it has been great, unlimited transfers between my accounts, decent customer service and alot of local branches. HOWEVER, their new automated service line is HORRIBLE. I tried to transfer …
THREE times in the last 4 years of my mortgage FCCU has failed to pay my home insurance premiums without my goading them at the last minute. I don’t understand the purpose of FCCU requiring an escrow account when they can’t even pay my …
Got last minute word new car was in on Friday afternoon. FCCU got all info needed from dealer. I closed loan with them at 4:00. Drove car out with trade done Sat noon. FCCU couldn’t have been better.
Editing review from 2 years ago – While I’ve had an issue recently with their customer service, I went into the branch and they were able to resolve. They were understanding and figured out quickly what needs to be done. After …
By far the most rudest branch there is. Almost all the workers there are nasty and argumentative. Nobody is willing to even hear what your trying to say. Their so called customer service reps don’t even listen to comprehend, they only …
I’m shocked by these negative reviews. I’ve been with First Community since my parents opened a savings account for me as a child (I’m 36 now) , and they’d been with FCCU many years before that. Excellent rates for multiple car loans over …
If I could go lower I would. Should have known that after being with them my whole life that once they started showing up in Walmart’s things would turn into the awful experience it has turned into. No communication, no one to speak to on …
The communication between loan officers in the mortgage department is horrible at best. My appointed loan officer never contacted me. FCCU misplaced documentation I sent to secure my loan. When finally submitting a contract it took over 10 …
Called in with a few new business start-up questions and spoke to Chris Nicholas. He was a wealth of knowledge and was very patient while delivering an amazing education that could only be based upon years of experience and wisdom. …
So I paid gap insurance I’m paying my insurance every month and now I have forced insurance on my car note every month. Meanwhile I’m calling trying to get to the department of my loan after talking to the guy who was in collections who …
I’m satisfied with the bank itself. However, the mortgage department sucks. ZERO communication from the person that was supposed to be handling my refi. I Called her multiple times and she never answered. When I left a voicemail, I never …
I’ve had 2 auto loans through first community. I changed insurance companies on the car I currently have financed through them and they requested a new insurance declaration, which I submitted. I then find out they placed insurance on my …
TERRIBLE credit union. Nothing is user friendly, no one can help ever. I’ve been trying to pay my car loan for over a month and no one can help. Save yourself time and shop around before getting a loan from this institution. Such a nightmare.
Absolutely horrible. My car payment went up because they tacked on insurance. Now I’m going through hell trying to get the payment back down. When I call, everyone says something different, the only common thing said was no one could get …
Has always been great service, but it is starting to slip. Recently had a personal banker who did not follow up on an important wire transfer and caused our closing to be pushed back, very frustrating. Also, you can lon longer call a …
Repossession of property illegally
Did not post payments in October 2021 made 2 payments in September 2021
Protested repo was forcefully removed from truck on my personal property. Tried …
This is the worst Credit Union on the planet. I chose them because of their good rating for credit unions. However, the place is disorganized and they don’t know which way is up when transferring a car loan to them. Took many many phone …
I’ve been an account holder and have had loans with FCCU for years. The last loan I took out with them was on a zero turn mower that they required proof of insurance on. I sent the insurance information in on at least 4 separate occasions, …
Do NOT finance anything with this bank. We bought a car in July and financed through them. They required a declaration of insurance which we submitted electronically TWICE and through the mail. They claim that they have never received any …
I cannot recommend First Community Credit Union any longer. Bill pay is a nightmare. Missed payments and late fees. The new bill pay does not add a thing for the customer, the old system was great. If you need a guide on how not to deploy …
its a shame the Good experiences aren’t shared more often, this credit union has been and still is great to work with, super happy. I think their explosive growth makes it very evident.
Do not bank here unless you want your banking app to update constantly and an online bill pay system that is total disaster and impossible to link with your utility bills. It used to be an amazing bank but they can’t stop changing the online systems. Ready to leave after 25 + years of banking.
They deserve negative stars. I am the treasurer for an organization. It has been MONTHS. I still don’t have online access, a card, or anything. The only thing this “Credit Union” has given me is a hard time. I have had to go to the branch, …
The service is the best bank I’ve ever dealt with. They are so nice answer the phone quickly you can tell they take pride in their jobs. Highly recommended.
Helpful and nice to deal with
Great operation to work with! Recommend theses professionals to EVERYONE!!!
The customer service should be so much better.
Edit: a manager reconciled
Staff is very friendly and they get to know you as a valued member
Great credit union there for me when my credit wasn’t great was only bank that gave me a chance now I have perfect credit thanks 👍👍👍 …
They make it near impossible to make an auto loan payment and will no longer take payments over the phone. Very disappointed about this.
I opened my fisrt account nearly 40 years ago in Ellisville and have had nothing but good experiences!
The best place to do business with been with them for over 20 years. If you like paying fees go to the competition!
They’ll get six stars when they open a location in Crestwood later this year. Great bank/credit union.
We do all our banking with First Community and have always been satisfied with the service that we received.
My family and I have had accounts with First Community since my parents were young and it has been great!! Love the workers and love the perks!
Least secure financial institution ever. Been hacked, stolen checks, other people withdrawing from my account on accident. Each time they take forever to resolve
Went to apply for a secured credit card and after giving them all my info they told me i had to be 21 so I have an unnecessary hard inquiry on my credit because they forgot to tell me I have to be 21 before pulling it.
If it would let me rate with 0 stars I would I’ll never be so glad to have the auto loan paid off this is the worst place to have a loan from I will never and strongly suggest to others to not use them it has been 1 thing or another since I got the car in 2016 and there customer service is just as bad HORRIBLE
Been a customer here for 20 years. I could go to
military based credit unions. But I love First Community.
I started banking here three months ago. When I called the customer service line for questions the reps are very rude. Chesterfield tellers are very rude.
Left after 20 years of being a member. I would not recommend this credit union to anyone. Unethical snakes of employees.
BAD CUSTOMER SERVICE. Their bank does not link to quickbooks and they followed up with bad customer service when trying to link accounts. THE ACCOUNT STILL DOES NOT LINK UP TO QUICKBOOKS ONLINE.
I have wrote them and called them with no response at all. How is someone supposed to know what is going on if they never answer your correspondence or calls???? Very very poor communication… would NOT recommend them to anyone!!!
Place is arrogant in loan approvals even with 760 credit and 60% down with our home loan and car with them. Won’t ever do business with them again.
Very smooth process of refinancing auto loan. Loan officer Celina Cella has provided an outstanding customer service. Excellent credit union.
The worst experience I ever had refinancing a home loan ..The loan person we had was just horrible and that’s being kind ..no communication etc ..almost 45 days and no close ..I canceled going elsewhere ..they can keep whatever money I …
Manager was very rude to me. I walked in for information on a home loan. Waited for my turn like everyone else. Another customer walked in and got preferential treatment and I got stuck waiting another 10 minutes. I said something to employees and got stuck dealing with that manager. She was very rude to me.
Absolutely horrible customer service. Unable to make last payments over the phone or on the app or on there websites when was out of town. They won’t resolve there problems and then puts blame on the customer.
I applied for a ppp loan July 24th.i just thought I would call and check on it as it has been a few weeks and I hadn’t heard anything.their reply? I’m sorry but more documentation was needed but since it’s past the cutoff date was August …
I am a strong FCCU believer. I have both my auto loans through them as well as most of my other personal banking and they have never let me down. They do what’s necessary and right, that’s why I’m a member for life.
I asked on 2/27/20 from a manager to get two unauthorized debits refunded, after detailing the reason, his supervisor sent me risk-management’s fax number and told me to do it myself. This is the second time I’ve felt discrimination at the Chesterfield location.
Elijah Richardson
They will not allow customers to call in their car payments with checking account unless they charge you a fee using your debit card. During these tough times in our country you would think they would make things easier on their customers. What a joke.
THE WORST COSTUMER SERVICE!! Coming from a server so I do not do this whole negative review situation!! Their ATM ate my money I was very polite about it filled out the paperwork I’ve waited the 10+ days they said it’d take to do the review …
I have had the most terrible experience with an so-called customer Service agent by the name Paige W. I really do not know when First Community get such a person from and assigned her the job of interacting with decent, hardworking …
this institution can provide good products, but god forbid you have any financial hardships due to no fault of your own. they will ,make it impossible to make reasonable arrangements, was laid off after having a bad year in a profession …
I wish I could leave a 10star rating on this review. I have been a member of FCCU for about 7 years. I have been turned down for loans before; both auto and home loans. However, after I requested of them the list of things I needed to do …
Wow! What a horrible Credit Union. We have been with them for many years but they have lost our business as of today. Please do yourself a favor and close your accounts. If you are looking for a bank look elsewhere. I can’t say enough how disappointing it is to see how poorly they treat their customers.
I’ve used FCCU for decades on my car loans and checking/savings accounts. Service has been excellent and no complaints.
I’ve been a FCCU customer for 6 years and I’ve no problems with their services. I’ve been using credit unions rather than banks since the 2008 financial collapse. I don’t think FCCU is or expect FCCU to be perfect because no one is. What I …
I just had such an unpleasant experience with this financial institution. As I moved here because of my job I decided to open account at FCCU. First time I didn’t have proof of the residence on me, then a few days later I stoped by with all …
the vice president declined me an auto loan for a new car because i do not currently own a reliable form a transportation. i have tier 1 credit score, and a letter from my works franchise owner stating proof of hourly wage, multiple years of employment, and reliability.
Never had a problem with them and the peeps that do I.E. read the reviews have been burned by not paying their bills. I would not recommend having your auto loan house loan and banking at the same place. You need to cover your butt. CYA. …
Been banking with them for 12 years. I have 3 accounts, 2 are business accounts. Dealing with them has always been unpleasant. Now they won’t work with customers over the phone without a phone PIN. I don’t have the mental capacity to …
I have 3 auto loans threw first community never been paid late! Called because THEY messed up and took payment out 9 days early! They insisted it was my fault and not theres, was hung up on! And my bank account will still remain negative …
They lie about account policies, provide terms and information after having you sign based on their words, close accounts without notice, clear charges whenever they feel like it so you can’t avoid fees, disable your ability to pay loans …
My husband and I Applied for a morgage loan and they declined it, even with a decent credit score, great payment history, and great income, yes we had some flaws on our credit in the past like mostly others but we have kept an excelent …
This is not the bank it used to be! Very poor customer service last few years to the point that i am closing all my accounts..I’ve had first community for over 10 years. Just lost a direct deposit and until they were proven to have lost it …
I’ve had my car set for repossession twice by this institution and there is no communicating with them. They are not understanding they do not care at all and they run a cold-hearted business, with awful leadership in charge, their employees are nasty and arrogant, just like their leadership is.
Had an auto loan through FCCU, and after the loan was paid off, they refused to give my dad the release…with a notarized Power of Attorney drawn up specifically for this vehicle. I was stationed out-of-state and couldn’t just “stop by” to get this resolved. Had to drive 400+ miles to come in-person. This is a clown credit union.
Traded in my Vehicle four weeks ago. Called to see why it wasn’t paid off yet. Dealer stated the check was sent in. The Lady I talked to pretty much told me I was lying about my payoff amount. We called when I traded it in and got a 20 day …
Terrible, terrible service. Won’t let me pay my bills online bc an email changed. No one over the phone was helpful in any way.
UPDATE: In June 2017, my vehicle was repossessed by FCCU. I had my loan for 2.5 years but went into a financial hardship at 2 years into my loan. I was told I would need to payoff my loan (12k) in order to get my vehicle back. This credit …
During week home on vacation, I went to deposit money from an account outside of First Community and when I wanted to use my debit card to purchase an extra night at the hotel, it was declined. Fast forward 4 days to when I checked my …
Horrible. Do not do business with any First community credit union. They get you a great rate, but if you want to pay it off or move their customer service is the worse, they lose your information and make you go through hell just to get …
I gave 1 star because 1, customer service from in building and online chat is horrible. This happened on more than 1 occasion, several online. Today was the last straw. In trying to figure out some balance issues, they did not understand …
Very dissatisfied with the company as a whole. I have had 4 different vehicle loans, and every one of the interactions with them have been progressively worse than the previous. First loan was great and that’s why I went back. Second loan …
Worse banking experience I have ever had. After pulling credit and checking income I was approved for refinancing an existing loan. The loan officer, Julia, must have been new, because she kept making mistakes and would leave the office …
Got an auto loan from First Community and received an excellent rate. Dealers say they have to best rates in St. Louis. They also were very accommodating in terms of helping me close the loan at a more convenient location. …
I have been banking here for 4 years and in that time it has been great, unlimited transfers between my accounts, decent customer service and alot of local branches. HOWEVER, their new automated service line is HORRIBLE. I tried to transfer …
THREE times in the last 4 years of my mortgage FCCU has failed to pay my home insurance premiums without my goading them at the last minute. I don’t understand the purpose of FCCU requiring an escrow account when they can’t even pay my …
Got last minute word new car was in on Friday afternoon. FCCU got all info needed from dealer. I closed loan with them at 4:00. Drove car out with trade done Sat noon. FCCU couldn’t have been better.
Editing review from 2 years ago – While I’ve had an issue recently with their customer service, I went into the branch and they were able to resolve. They were understanding and figured out quickly what needs to be done. After …
By far the most rudest branch there is. Almost all the workers there are nasty and argumentative. Nobody is willing to even hear what your trying to say. Their so called customer service reps don’t even listen to comprehend, they only …
Loan payment system is a mess. Dealt with their mess years ago on just a savings account. Do yourself a favor and stay away
I’m shocked by these negative reviews. I’ve been with First Community since my parents opened a savings account for me as a child (I’m 36 now) , and they’d been with FCCU many years before that. Excellent rates for multiple car loans over …
If I could go lower I would. Should have known that after being with them my whole life that once they started showing up in Walmart’s things would turn into the awful experience it has turned into. No communication, no one to speak to on …
The communication between loan officers in the mortgage department is horrible at best. My appointed loan officer never contacted me. FCCU misplaced documentation I sent to secure my loan. When finally submitting a contract it took over 10 …
Called in with a few new business start-up questions and spoke to Chris Nicholas. He was a wealth of knowledge and was very patient while delivering an amazing education that could only be based upon years of experience and wisdom. …
So I paid gap insurance I’m paying my insurance every month and now I have forced insurance on my car note every month. Meanwhile I’m calling trying to get to the department of my loan after talking to the guy who was in collections who …
Mortgage lending department was horrible to deal with. Underwriter was rude, unprofessional, and lacked basic knowledge of how to do her job. …
I’m satisfied with the bank itself. However, the mortgage department sucks. ZERO communication from the person that was supposed to be handling my refi. I Called her multiple times and she never answered. When I left a voicemail, I never …
I’ve had 2 auto loans through first community. I changed insurance companies on the car I currently have financed through them and they requested a new insurance declaration, which I submitted. I then find out they placed insurance on my …
TERRIBLE credit union. Nothing is user friendly, no one can help ever. I’ve been trying to pay my car loan for over a month and no one can help. Save yourself time and shop around before getting a loan from this institution. Such a nightmare.
Absolutely horrible. My car payment went up because they tacked on insurance. Now I’m going through hell trying to get the payment back down. When I call, everyone says something different, the only common thing said was no one could get …
Has always been great service, but it is starting to slip. Recently had a personal banker who did not follow up on an important wire transfer and caused our closing to be pushed back, very frustrating. Also, you can lon longer call a …
Repossession of property illegally
Did not post payments in October 2021 made 2 payments in September 2021
Protested repo was forcefully removed from truck on my personal property. Tried …
This is the worst Credit Union on the planet. I chose them because of their good rating for credit unions. However, the place is disorganized and they don’t know which way is up when transferring a car loan to them. Took many many phone …
I’ve been an account holder and have had loans with FCCU for years. The last loan I took out with them was on a zero turn mower that they required proof of insurance on. I sent the insurance information in on at least 4 separate occasions, …
Do NOT finance anything with this bank. We bought a car in July and financed through them. They required a declaration of insurance which we submitted electronically TWICE and through the mail. They claim that they have never received any …
I cannot recommend First Community Credit Union any longer. Bill pay is a nightmare. Missed payments and late fees. The new bill pay does not add a thing for the customer, the old system was great. If you need a guide on how not to deploy …