(Translated by Google) I have been a customer of many of the credit union for a long time, I am very happy with the service, especially with Nadia Solomon, she always helps me with financial decisions, I trust her a lot, thank you for all …
(Translated by Google) Nadia Solomon, she is always willing to help me with my doubts about my finances, she is very kind, I like working with her, thanks for always helping me she deserves a raise …
(Translated by Google) I have been in this bank for almost 10 years and I thought it was the best but I had a terrible experience with a payment that I made through them and they do not respond for the payment since they neither help nor …
(Translated by Google) I have been with this credit union for 3 years and I have always been very well attended, especially by Nadia Solomon, she takes her time to explain and give me advice on my finances. I am very grateful to her and …
FCCU Customer Service is unmatched! I had the pleasure of speaking to Brianna Garrett in the servicing department today. She was very helpful, knowledgeable, and patience. People like Brianna confirm that I made the right decision by choosing FCCU for my mortgage. Thank you again.
Kerry always does an amazing job taking care of my banking needs. Very cool, calm and collected person. I really appreciate your positive attitude every time I come by Kerry. Thanks!
We recently went to First Community Credit Union at Morton & 99 Hwy, to open an account. We were helped by Julio Cordero and he was an absolute blast to work with. Not only did he make the process smooth and painless, we had so many laughs …
The financial advisor was so knowledgeable in assisting my husband and I. The purpose of our visit was to refinance his 2016 Toyota Scion to lower his monthly payments. Also, we were fortunate enough to have help in opening 2 new checking accounts and 2 new savings accounts. I have to say the Bryant family is extremely satisfied.
This Banks speed bumps are so high you would think they were parking lot blocks, they hit the bottom of my car every time so now we bank with another bank and just keep our savings account there because we can’t get in and out of the parking lot without damaging our vehicles
The worst credit union in the world
I called at 4:45 on Friday to make a pmnt the lady who answered the phone put me on hold for 25 minutes and she came back to me after 5 saying that she cannot take the payment after 5
This bank is absolutely horrible not only did they modify and extend the length of my car note without informing me they also destroy people with interest for example I have a 21000 car note as to date I have paid a total of 19500 dollars …
Really bad customer service, recurring problems I had to get an attorney to handle, website is cheap and functions poorly, I can’t get statements, credit card interest rate goes up for no reason and without notice
Worst customer service ever!! Sat in the drive-thru for more than 5 minutes with no acknowledgement, I had to press the call button just for some lady to say, Yes what can I do for you? Like, I don’t know, take care of my freaking transaction I sent 5 minutes ago!!
I came into the branch to take care of some business today & Scott Uong was extremely helpful with assisting me everything that I needed he even went the extra mile in making my visit very pleasant. Thanks Scott Uong for all your help!!
Nadia Solomon provided excellent customer service. She was very helpful and guided us through the process. I am very thankful for her assistance. Awesome!
The mortgage department is incompetent from the VP George Chears to the processors. My husband and I had the worst experience trying to purchase a home. A total waist of time and money. The entire department should be closed down.
Literally THE WORST bank I have ever dealt with. They charge 15$ to make a payment by phone on a loan! Good luck trying to get anyone on the phone in the first place.
So, I just got notified by my credit monitoring service that this bank did a hard pull on my credit for a basic checking account. Had I known this was going to happen, I would have avoided this place all together. Highly upset.
Just a bunch Nuts that run this place! I can’t believe how much money they spend on having a sponsorship with the Houston Texans and Brian Cushing. That money they spend, which is hundreds of thousands of dollars, comes right out of our …
To Whom It May Concern:
I would like compliment Scott Uong for excellent service by helping me with my request this afternoon. He took the time to walk me through my problem with a …
I tried twice to make a car payment online but I get a message that both checks did not go through. I don’t get a message from them or nothing. They completely leave me in the dark and not let me know of any changes.
A loan representative failed to share important information before I applied for a loan. He did share the information after he ran my credit. In my opinion, this is an international deception.
This is not a trustworthy credit union.
I not sure about the person below me but I think he might be thinking of First Community Bank. I bank here and receive phenomenal service. Also this is a Credit Union.. I just wanted to comment that I always received great service from here …
This Credit Union is a joke. I advice everyone to keep driving to CyFair or MCCU. This place will threat you like S@#$, they have no customer service and management sucks. Even the teller manager once you speak to her she will threat you like an idiot. Keep moving this place is infested with $$$ hungry roaches..
Terrible customer service all around. Very unclear about when signing up for a credit card and I am having to come again because my information was not put in over 2 months ago and just now finding out. As well as the app is completely useless do not recommend them to anyone.
DO NOT I REPEAT DO NOT CHOOSE THIS CREDIT UNUION TO FINANCE A CAR THROUGH THEY ARE COMPLETELY UNPROFESSIONAL AND VERY SLOW! No one told us that the person there to sign off wasnt there they had us waiting on a email to esign that was never …
Scott Uong HAS GIVEN ME THE SMOOTHEST PURCHASE OF MY NEW VECHICLE I HAVE EVER EXPERIENCED IN MY LIFE! HE IS TIMELY AND VERY RESPONSIVE. FIRST COMMUNITY IS VERY FORTUNATE TO HAVE HIM AS AN EMPLOYEE! HIS SERVICE WAS SO GOOD I ASKED MY WIFE TO …
Jose assisted us with a vehicle purchase. He was friendly and extremely helpful. He guided us through the entire process and his communication was spot on. …
Been using for years. Good service. Can always see a teller. I always walk in and get a preapproved auto loan same day I get a new car. Website is good and they have mobile check deposit.
***update*** nope changed it back to 1 star, liars and reps don’t communicate the same thing ! So many inconsistencies that hurts the “member” annoying ! …
Nadia Solomon was the best. She was very patient as well as informative. She was very knowledgeable and took the time to point me in the right direction .. Even in my time of confusion, she repeated herself and answered with a smile. . Thank you so much Nadia… You are the greatest
From what I’m told my mobile deposits go to the Copperfield Branch who wants to hold my checks for 10 days or more!!!! This feedbacks for you Copperfield!!!!
HORRIBLE BANK!
DO NOT BANK HERE UNLESS YOU WANT A HOLD ON YOUR MONEY. Even if you deposit your check thru the ATM BEFORE 5pm on a WEEKDAY you cant access your money until the …
Just a very dishonorable bank. I disputed 6 transactions on my account and they didn’t want to credit the overdraft fees associated with the unauthorized transactions. Are yall really that low on money that yall willingly know that those …
We have been banking with FCCU since 2003. We have dealt with them with car and home loans and so far no issues. We just did a loan with them for a new home and everyone we have dealt with along the way has been nothing but helpful. Thanks FCCU!
David Hernandez is the best to work with! Every time we have problems with our account, David always take the time to explain what going on and how we will resolve the problem. If you come to this bank I would recommend you to go to David!
I just opened my account and it’s the worst choice I’ve ever made, I’ve yet to get my debit card and the customer service is horrible I spoke with Irean a branch manager that has poor customer service, when she got on the call she didn’t …
Only have 2 atm machines available to do any transactions inside. There were more security people than tellers available. I’m not waiting 30 mins to make a deposit. Was in and out in less than 5 mins at the other bank I use because they had actual people I could talk to, not machines.
This place is bad about fees as someone else said, and their website is atrocious. I am closing my account with them and will go with Wells Fargo. Their tellers are not the most friendly and if there is something wrong with your account …
I apply for a loan here because they told me I had a good chance to get one here, but to my surprise I was denied of 1000 loan that I wanted . I know my credit score is not that good only 650 but at least they could of made an attempt to help me. Maybe the owner can give me a break and help me.
While they do indeed have ATROCIOUS service overall (customer service both in-person but especially over the phone), there are a few good people working there. Perhaps they should move on. These folks are more fee-oriented than Bank of …
Don’t bank here! They have a real problem with fees and their online site does not show your true current balance. I closed my account and went with Chase, where they have excellent customer service, and their website shows your true …
If I could give this bank NEGATIVE stars, I would. We should’ve listened to the negative reviews, do not make the same mistake! In less than two months, this bank has stolen more than $500 from us in “fees”. They do NOT care about their …
Bought a new Jeep and FCCU was terrific to work with- Juan was terrific- ask for this man! Explained clearly and made me feel important. Nothing was a surprise. He checked back to be sure everything worked out well. Thank you FCCU
My bride and I cannot say enough praise for Juan Alatorre. He took full ownership of the tasks for the refinancing of 2 vehicles. Shorten the term and lower our rates….Thank you Juan
I have been with this back for over 15 years and it has increasingly gotten worse. Customer service is a joke. They rape you with fees and they try to justify the fees. The fees are much higher than standard banks. They pretty much steal …
Only problem I have is that with my credit card they won’t let me pay off the entire amount. They want to to bring in an actual check. No I’m writes checks anymore. How do you not take an ach payment.
First time in this Bank, walked in and walked around lost no one greeted me or reached out to me for anything. Front desk lady had bad customer service skills. Not once did she look up to see who she was talking to. The tellers are ATM, and …
You know everyone needs there money. Since they change some things. You may not get your money when expecting sucks. Then you spend money and to make sure you dont go over you check your account. It shows you have money. But Tuesday comes …
I have been with FCCU for many years when I reached out to them to refinance my house, I was so surprised of the customer service and the professionalism. I was first “preapproved” for an interest rate through the customer service rep in …
We have been a customer of FCCU for many years. We have financed 4 cars with them. The last transaction was the transfer of an existing loan on our Mercury to FCCU for a better rate and at the same time the purchase of a new Ford Super …
Customer Service is HORRIBLE. There is one lady I have spoken to on a couple occasions and she treats you like you are a peon. I would like to see where in your terms and agreements that show you re sequence debits to maximize your profits. …
Poor slow inaccurate info and unprofessional service. I was a customer for 5yrs….They don’t help people with previous minor financial problems. They try to be too strict with the rules on basic products. I really think they use these …
Word of advice..if you lose your loved one and they banked here make sure they are the last people you talk to. I was not sure what to do so I went in talked to the VP. Explained what was going on. She told me that she would not freeze the …
I am surprised about the reviews they have here – I wish a lot more customers will review here to increase their rating. I have been banking with this company for almost 20 years already in my early 20’s in their Spring Branch branch. I …
This place has went to from a great place to do business to a horrible place to do business with….3 teller machines in the lobby and 2 are always not working….drive through not much better….smdh
If I could give zero stars, I would. No one at the front desk, and the “officer” up front doesn’t speak to anyone, just points at a machine. And having a night drop is pretty useless if it is unavailable during bank hours.
DO NOT BANK HERE. These people are both incompetent and uncaring towards their own members. You are better off with a conventional bank like Chase because at least they will give you courtesy fee waivers and have ATM machines that do not …
I really like the employees attitudes and willingness to help when you need something. I did have a problem in the past and Logan resolved my issue within the hour on a Saturday! I’ve dealt with Amy, Logan and Robert frequently and the …
I am not a member. I stopped by to make a deposit into one of their coop branches. I learned at the drive-thru that this had to be done inside the lobby. The teller line was horrible. You wait in a long line only to speak to a teller via a …
Before I wrote my review I read a few others to see if it was just me. Nope Ive has same experience as everyone else, the worst possible customer experience a banking institution could offer. Been here multiple times, rarely had a good …
The website is confusing and I am constantly changing the password. Their bank statements are confusing to read and it takes forever to get through to a live person. I can’t get my money and my safe deposit items out of here fast enough. I …
We recently moved to Houston from St Louis and wanted to bank with a Credit Union do to our great experience with one in St Louis. FCCU was close to our home so we went there. We open the account and were told that there would be a 9 day …
My account info was stolen. I was a nervous wreck. Nadia Solomon took care of all of the details to safeguard the account for me. She was patient, kind & very knowledgeable during the whole time. I’m extremely grateful.
Amazing service and great people I have been a member since the early 80s without a problem. I financed my home and all my cars. I don’t live in Houston anymore and my house is paid off but I still find them very helpful and with the lowest rates. I’ll go back to them again and again to purchase all my future vehicles.
Don’t ever apply for financial auto loan they will put you all kinds off conditions to
Drop your interest rate disappointed I don’t trust this place I will close my account and will never used their service ever again
If you want your loan payments skipped (offered service), you have to set it up yourself, turn it off yourself or the payment will still go through. Small stipulations like that are on EVERY service they offer so don’t expect any help on …
I have been a member for years and due to the COVID Pandemic am having financial issues. A rep named “Margedda”(sp) in the loans department(?) was condescending, uncaring, and flat out disrespectful. I will be changing institutions for my …
I just wanted to leave a review since I’ve seen so many negative ones. I normally use the Tomball location, so I can’t speak for this one, but I’ve had nothing but positive experiences with FCCU. My credit was nonexistent before I opened an …
Last year I left an extremely heart felt review for FCCU, this year I’ve removed that review and can say I’m extremely disappointed in there service altogether and I’m actively seeking another credit union. The online banking system is …
My husband and I have had nothing but issues with this bank since we first opened the account a few months ago. We have experienced unreasonable holds on checks, excessive fees, and very poor customer service. We cannot trust that anything …
Never dealt with a more rude or unprofessional customer service department, ever. And this is on multiple occasions. Looking for somewhere else to take my money
I have various accounts with the FM529 Branch.
I’ve been a customer for over 15 years. I’ve never had a bad experience. I’ve always felt the small town hospitality.
I’ll never change banks.
My wife and I opened a new checking account on Friday, September 18, 2020 with Nadia Solomon. We already have a large CD and and a very large Monet Market account there. Nadia told us it would take 10-14 days to have the checks delivered by …
I have been a member for 46 years. I got my first loan with FCCU to purchase a CB radio back in 1975 when FCCU was known as Spring Branch Educators Credit Union. I actually met my wife in the building where their first location was in …
I have been with this credit union for over 7 years. I have had 2 car loans and and credit card with a pretty high limit. I have A+ credit (even according to what fccu lenders told me ). I have my business AND checking account with them. …
They don’t offer l denominations in cast. ( no 10s,no 50s). Ay one of their other sites I was trying to turn off my bill pay, and seeing that Iocked myself out he just rest is and had me change my lock in password. I don’t do banking on my phone.
I completed my 2nd auto loan in the last 9 years with FCCU and specifically Juan Alatorre. FCCU has been fantastic to work with on interest rates, options and service. Juan truly went above and beyond to get the loan on my new Chevy Tahoe closed.
Been banking with this Credit Union easily over 25 years (started at Spring Branch location) without an issue. Five stars for that… Financing dropped the ball with me once and since then I’ve financed almost everything I own with another Credit Union. Sorry for that, they’ve lost a lot of money there…
I’ve been banking with FCCU for almost 10 years and their customer and loan service has taken a complete nosedive. I have great credit and have paid off an auto loan with them in the past with a 2.84 APR, but when I recently tried to get a …
Do NOT use FCCU for a home loan. I have used them in the past for two auto loans and a motorcycle loan. All of those experiences were great. Everything was handled in a timely manner and the rates were very good. I had no reason to believe …
FCCU is amazing, the staff is friendly and great and the rates is excellent.
I had the pleasure working with DeAndre M and he made my experience extremely enjoyable. …
I’ve had a checking/savings account and various loans with FCCU beginning in 1997. The customer service has steadily declined over the years as well as non-competitive auto and credit card rates. This has forced me to switch to another …
I applied for a vehicle loan inorder to replace my 2007 jeep. My paycheck is directly deposited to the Credit Union, yet my loan application was rejected. I will only give 2 stars because I have not cancelled my direct deposit. This I …
Juan was amazing. I needed and wanted help and he came through when the first door was closed. He gave a darn and that means the world to me. Thank you Juan and FCCU for helping me turn my life around after a nasty divorce.
don’t waste your time coming here go somewhere else where they value customers and customer experience….I just moved here not to long ago and needed a new bank so I went in to open an account I was told I could start using the account right …
This place is the ABSOLUTE WORST!! Customer service is like getting in contact with a dead person, and if you do get in contact with them they do not do anything to help you. I have had my debit card hacked 3 times this year i don’t know …
Ever since they put these New teller machines its been horrible, I’m in a 2009 Honda Civic and I’m 5’8 and can’t reach the screens on ALL of them here, and have to open the door to use it. Horrible.
Special thank you to, Randal W. Ward EVP-CLO and other members of the Team at First Community Credit Union for assisting my niece with financing. This amazing team went above and beyond to make the deal happen and fix a complicated …
Nadia was amazing! Went in with a few questions and left with the answers and all my needs met. She exceeds customer expectations and is very pleasant to work with. She diligently helped me with me no hesitation. She was professional, thorough, and.personable!
Customer since 2014. I went in to make a car loan payment. The website doesn’t allow payments from another institution’s checking account without a fee. …
Do NOT do business with FCCU! Have been a member for six years with $100k’s in loans. As of the past two years the customer service has been horrible. But the biggest issue is the process they use to steal from there customers by tacking on …
Just refinanced my car loan through FCCU unbeknownst to me this was the second to working with the same Loan Officer Rafael over at the E – branch in Copperfield is the best!. Great customer service and outstanding knowledge about …
I’ve been banking with FCCU for 19 years and have never had any major issues. I really enjoy the convenience of their app, online banking and virtual tellers. They’re easy to get a hold of while also being friendly and helpful. …
I have been working with De’Andre for years now and I will absolutely keep working with him. He has always taken the best care of me with the best service and relationship than I have experience at any other bank! With FCCU offering its …
It was a pleasure working with First Community. Scott Uong at the FCCU Copperfield location was my consultant and did an outstanding job. He was available almost every time I called, and if he was busy he always followed back up with me. He …
I just do not understand the logic. I am a member of another credit union, but First Community works together with my credit union….so I am a share branch. First Community has a policy where share branch people can’t make deposits in the …
We received excellent service on our new mortgage from First Community Credit Union Copperfield (Corporate office). Jasmine Ford in the Real Estate Department was incredibly helpful and professional in all of our communications.
Incredibly disappointed. I have banked with them for over 13 years and have only ever had positive things to say about them. Until, my husband and I decided to contact them for a loan. The person we dealt with in the branch office was …
I am starting to lose faith in this credit union. I applied for a loan to try to get financed for a vehicle through FCCU since they are who I bank with, I got denied. I was told I would get an email explaining why I was denied but have yet …
COLD HEARTED THIEVES!! My parents and I have had accounts at this bank for more than 20 years. When my mom passed a couple years ago my dad had her removed from their account and had me added to it. They also had a credit card through them. …
Charges fees they are not supposed to. This Credit Union is supposed to be one of the credit union partners also know as a co op or sister bank with my credit union. But First Community refuses to honor that agreement and tries to charge $3.00 transaction fees.
Juan Alatorre and FCCU team helped us secure a great car loan that was better v/s the car dealership offer. Juan and team helped us get this through on time during a very busy time of the year. Staff was friendly, efficient, and we were happy with this experience
I had a personal loan with Fccu. Though I paid the loan, my checking account was closed and then reopened. When I couldn’t used my card, I inquired. They said the account was closed due to non-payment. I told them that the loan had been …
Jasmine in the Mortgage Department was great! She got us closed on our home refinance in less than 30 days from us submitting the application. Super attentive, very easy to get in contact with, extremely professional, and kind! Thanks for making our 2nd mortgage through FCCU close so smooth! We appreciate it!
We just went through a house purchase with FCCU and Jasmine Ford was outstanding. She provided steady guidance, feedback, and assurance that the process was going well. She also reached out to check on our progress and made sure we …
This bank will say and do anything to have my whatever loan request rejected, 3 years ago my auto loan refinance request got rejected because i was not a US citizen, last week the same person who is a US citizen today applied for a personal …
Wonderful credit union and wonderful employees! Over a year ago, FCCU helped me open a checking and saving accounts with merry minimal amount required to keep open…very little and no fees. Then they were able to set me up get a great car …
Got a strange text from email addresses about a direct deposit being on hold. Problem is I don’t have an account with this bank. Called them to verify that no accounts were open in my name. They were very respectful to my regards for …
I refinanced my home. My FCCU loan officers were Jasmine Ford and Tricia Summa. These ladies made me feel as I was their only customer. Their professionalism, thoroughness and wonderful customer service went above and beyond. Both of them …
The call center at this location is the worst, Shannon and the Supervisor Shanice does not help with your account. They purposely ask you so many questions until you get one wrong so they can not assist you with a transaction. Beware!
Believe the bad reviews, DO NOT BANK HERE! Their charges are outrageous and I will call it exhortation, they charge you without notification. I have said my piece, bank at your own risk. Horrible customer Service!
Bill pay customer service leaves something to be desired. Don’t know if Denise was reading from a script that says “make sure the customer feels stupid and that the “system” is the Supreme being” or what. Maybe she was having a bad day. …
It is a good financial institution. However tellers are behind atm machines. If u need help u sign in on pc and wait. Lost its customer service appeal. 😒 …
I’d like to take this time and acknowledge Yalni Rodgers on her exceptional customer service during my family’s lending process. Home buying can be daunting and she was responsive and professional throughout.
I financed a home through FCCU and worked with Yalni Rodgers some time ago. I reached out to her recently for some more help and I wanted to give her a shout out for being excellent at everything she helped me with thus far. She helped me …
First Community Credit Union (Copperfield Branch) is NOT the same credit union that cared when I first became a member over 20 years ago. It was more family oriented. Now, they have become so greedy and tasteless. …
Ive been to different fccu buildings but none of then have given me such a horrible experience as this one. I only say this because one staff member who was a male who looked in his 20’s called me stupid to snother worker. When your going …
I hate this credit union, they will not help with loan info or servicing without going into a branch. They are the most difficult auto loan I have ever had to work with. If you move out of state good luck.
My first ever home purchase was a time of tremendous stress for me as a single mom with two boys, for many reasons, as it usually is, but FCCU was as much professional as they were compassionate, understanding and supportive every step of …
Excellent customer service provided by our loan consultant Scott Uong! Him and his funding team stayed late to help us get a vehicle financed before the dealership closed for the night. Thank you very much FCCU for the great and prompt service. Will highly recommend friends & family here.
Leaving two stars, because there is hope. I have dealt with a few knowledgable people at this establishment. I am trying to get an Auto loan, and there were a few small issues. Going on 3 weeks now to wrap it up is Ridiculous. It …
I have been a member since about 1990. Have done loans and paid them in full and on time. Have a debit card and credit card with FCCU. The other day I needed a money order for $15.00. The lady up front said they were $3.00! I’m a loyal …
Where do I begin? I contacted several lenders for my home purchase and by far FCCU was the smoothest process with the best rates, all thanks to LO Jasmine Ford! We stayed in contact throughout the process to make sure my ducks were in a …
Nadia Solomon provided me with the upmost customer service Sept. 27, 2022. After expressing my needs, she immediately took control and was well informed on how to help. She treated me like I was family and a friend. In the past I would …
For about 10 years this has been the best financial institution. The past year I have had a 4 instances with fraud. It’s become unbearable to deal with. No one has taken the time to hear me out. I have been to two different branches and …
(Translated by Google) Service, Not Good.
(Original)
Service, No Bueno.
(Translated by Google) excellent bank
(Original)
Exelente banco
(Translated by Google) I have been a customer of many of the credit union for a long time, I am very happy with the service, especially with Nadia Solomon, she always helps me with financial decisions, I trust her a lot, thank you for all …
(Translated by Google) Nadia Solomon, she is always willing to help me with my doubts about my finances, she is very kind, I like working with her, thanks for always helping me she deserves a raise …
(Translated by Google) I have been in this bank for almost 10 years and I thought it was the best but I had a terrible experience with a payment that I made through them and they do not respond for the payment since they neither help nor …
(Translated by Google) I have been with this credit union for 3 years and I have always been very well attended, especially by Nadia Solomon, she takes her time to explain and give me advice on my finances. I am very grateful to her and …
Kerry was very helpful on opening another account for me, trying to build up my credit.
Doro was very friendly and helpful to me during my visit.
On a Saturday (which are normally busy day) they only have one teller working.
Great customer service
FCCU Customer Service is unmatched! I had the pleasure of speaking to Brianna Garrett in the servicing department today. She was very helpful, knowledgeable, and patience. People like Brianna confirm that I made the right decision by choosing FCCU for my mortgage. Thank you again.
Nice man, knowledgeable, helpful and attentive.
Kerry always does an amazing job taking care of my banking needs. Very cool, calm and collected person. I really appreciate your positive attitude every time I come by Kerry. Thanks!
We recently went to First Community Credit Union at Morton & 99 Hwy, to open an account. We were helped by Julio Cordero and he was an absolute blast to work with. Not only did he make the process smooth and painless, we had so many laughs …
Fast & Friendly customer service! I am happy to be a member of FCCU! #Thankyou, Mayra! 🤗 …
Doro pushed to help my with my loan situation which I had been waiting two weeks for answer. He helped me within the hour.
The financial advisor was so knowledgeable in assisting my husband and I. The purpose of our visit was to refinance his 2016 Toyota Scion to lower his monthly payments. Also, we were fortunate enough to have help in opening 2 new checking accounts and 2 new savings accounts. I have to say the Bryant family is extremely satisfied.
Slow a$$ F-word
good service.
Great customer services
Very helpful respectful and friendly
I hate the phone tellers
Very Rude in Front Desk … 😡 …
Drive thru is slow, very slow.
Very helpful, but it takes a few minutes.
Best place I’ve ever banked.
Long time member, no problems.
They rip you off with hidden fees and customer service is horrible
Worst banking institutions ever, slow dim witted incompetent staff
Very slow customer service at the tellers’ window inside the branch.
529 location always has the ATM closed after 5:00. Sucks!!!
Their call experience is bad can’t talk to anyone.
Slow service, notory didnt answer our questions. Acted as if we weren’t there.
Worst credit union ever. Don’t do business with them. Horrible customer service.
No tellers available, everything is done via an ATM.
I’ve been banking with these people for many many years never had a single problem.
I have had nothing but a positive experience with this bank my husband joined in 1988.
Juan was helpful getting me all setup!
Great customer service, Olivia was very helpful ! She should get a raise and promoted ! 🙂👌🏽 …
The lady in the front is very rude. I am the 2nd person to complain about her. The company needs to look in to this matter.
Customer service is terrible!!
Good customer service
I have been a member since 1983; I have encountered ONLY the best: integrity, professionalism, intelligence, dedication, experienced EMPLOYEES!
A common watering hole for us!!
This Banks speed bumps are so high you would think they were parking lot blocks, they hit the bottom of my car every time so now we bank with another bank and just keep our savings account there because we can’t get in and out of the parking lot without damaging our vehicles
The worst credit union in the world
I called at 4:45 on Friday to make a pmnt the lady who answered the phone put me on hold for 25 minutes and she came back to me after 5 saying that she cannot take the payment after 5
Horrible bank. Wont let me get more than 500 out a day from atm… Holding my money hostage. Thats theft. …
This bank is absolutely horrible not only did they modify and extend the length of my car note without informing me they also destroy people with interest for example I have a 21000 car note as to date I have paid a total of 19500 dollars …
Really bad customer service, recurring problems I had to get an attorney to handle, website is cheap and functions poorly, I can’t get statements, credit card interest rate goes up for no reason and without notice
Kinda hard to get to during heavy traffic hours. Staff is courteous and they occasionally have Houston Texans players there signing autographs.
I have always had excellent and timely friendly service anytime I have needed to go by in person to any branches for any reason. Mostly I use online….
This company is a joke. They mistreat their employees and don’t respect their members either. Avoid this place AT ALL COSTS!
DO NOT BANK HERE UNLESS YOU WANT A HOLD ON YOUR MONEY!!! IM NOT TALKING ABOUT 3 OR 4 DAYS. IT TOOK 7 DAYS FOR MY CHECK TO CLEAR.
I would like to express the excellent customer service from
Ms Melisa Saldana I appreciate you care to me as a customer
Conviently located with plenty of parking. Plenty of self serve teller stations. In the stage of a major expansion for drive thru.
I.D. death trap drive thru 🏧. You know what I’m taking about. Make sure you got an extra 15 minutes aside when you come on your lunch break. 😤 …
How is the main branch can not exchange money and make you drive 40 min away to do it over because they have a teller? Worst bank
Worst customer service ever!! Sat in the drive-thru for more than 5 minutes with no acknowledgement, I had to press the call button just for some lady to say, Yes what can I do for you? Like, I don’t know, take care of my freaking transaction I sent 5 minutes ago!!
I came into the branch to take care of some business today & Scott Uong was extremely helpful with assisting me everything that I needed he even went the extra mile in making my visit very pleasant. Thanks Scott Uong for all your help!!
Employees could improve and get trained better to get more clients and keep them satisfied, the manager at this branch was very kind and helpful
Did a car loan with them it was fast easy and received a great rate without ever having to visit the branch.
I have had an account here for 7 year. They offer first rate service
Quick deposits. Easy withdrawals. Love the updated drive thru experience! Tellers are very nice and helpful
Jonathan was a great help and has excellent customer service!
Scott was wonderful to work with getting my auto loan. He was so responsive and didnt get tired of my endless questions 🙂
Nadia Solomon provided excellent customer service. She was very helpful and guided us through the process. I am very thankful for her assistance. Awesome!
The mortgage department is incompetent from the VP George Chears to the processors. My husband and I had the worst experience trying to purchase a home. A total waist of time and money. The entire department should be closed down.
Literally THE WORST bank I have ever dealt with. They charge 15$ to make a payment by phone on a loan! Good luck trying to get anyone on the phone in the first place.
So, I just got notified by my credit monitoring service that this bank did a hard pull on my credit for a basic checking account. Had I known this was going to happen, I would have avoided this place all together. Highly upset.
Just a bunch Nuts that run this place! I can’t believe how much money they spend on having a sponsorship with the Houston Texans and Brian Cushing. That money they spend, which is hundreds of thousands of dollars, comes right out of our …
To Whom It May Concern:
I would like compliment Scott Uong for excellent service by helping me with my request this afternoon. He took the time to walk me through my problem with a …
Pros
The bank in Tomball has extremely nice people
They got gave a secured credit card to start my credit when Bank of America …
I tried twice to make a car payment online but I get a message that both checks did not go through. I don’t get a message from them or nothing. They completely leave me in the dark and not let me know of any changes.
A loan representative failed to share important information before I applied for a loan. He did share the information after he ran my credit. In my opinion, this is an international deception.
This is not a trustworthy credit union.
I not sure about the person below me but I think he might be thinking of First Community Bank. I bank here and receive phenomenal service. Also this is a Credit Union.. I just wanted to comment that I always received great service from here …
Super filling at home
Thank you Nadia Castañeda Salomon
Very professional
This Credit Union is a joke. I advice everyone to keep driving to CyFair or MCCU. This place will threat you like S@#$, they have no customer service and management sucks. Even the teller manager once you speak to her she will threat you like an idiot. Keep moving this place is infested with $$$ hungry roaches..
Terrible customer service all around. Very unclear about when signing up for a credit card and I am having to come again because my information was not put in over 2 months ago and just now finding out. As well as the app is completely useless do not recommend them to anyone.
DO NOT I REPEAT DO NOT CHOOSE THIS CREDIT UNUION TO FINANCE A CAR THROUGH THEY ARE COMPLETELY UNPROFESSIONAL AND VERY SLOW! No one told us that the person there to sign off wasnt there they had us waiting on a email to esign that was never …
Scott Uong HAS GIVEN ME THE SMOOTHEST PURCHASE OF MY NEW VECHICLE I HAVE EVER EXPERIENCED IN MY LIFE! HE IS TIMELY AND VERY RESPONSIVE. FIRST COMMUNITY IS VERY FORTUNATE TO HAVE HIM AS AN EMPLOYEE! HIS SERVICE WAS SO GOOD I ASKED MY WIFE TO …
Jose assisted us with a vehicle purchase. He was friendly and extremely helpful. He guided us through the entire process and his communication was spot on. …
Been using for years. Good service. Can always see a teller. I always walk in and get a preapproved auto loan same day I get a new car. Website is good and they have mobile check deposit.
***update*** nope changed it back to 1 star, liars and reps don’t communicate the same thing ! So many inconsistencies that hurts the “member” annoying ! …
Nadia Solomon was the best. She was very patient as well as informative. She was very knowledgeable and took the time to point me in the right direction .. Even in my time of confusion, she repeated herself and answered with a smile. . Thank you so much Nadia… You are the greatest
From what I’m told my mobile deposits go to the Copperfield Branch who wants to hold my checks for 10 days or more!!!! This feedbacks for you Copperfield!!!!
Nadia Solomon is fantastic & wonderful. She was extremely helpful with my business @ the 1st Community Credit Union.
HORRIBLE BANK!
DO NOT BANK HERE UNLESS YOU WANT A HOLD ON YOUR MONEY. Even if you deposit your check thru the ATM BEFORE 5pm on a WEEKDAY you cant access your money until the …
Just a very dishonorable bank. I disputed 6 transactions on my account and they didn’t want to credit the overdraft fees associated with the unauthorized transactions. Are yall really that low on money that yall willingly know that those …
We have been banking with FCCU since 2003. We have dealt with them with car and home loans and so far no issues. We just did a loan with them for a new home and everyone we have dealt with along the way has been nothing but helpful. Thanks FCCU!
David Hernandez is the best to work with! Every time we have problems with our account, David always take the time to explain what going on and how we will resolve the problem. If you come to this bank I would recommend you to go to David!
I just opened my account and it’s the worst choice I’ve ever made, I’ve yet to get my debit card and the customer service is horrible I spoke with Irean a branch manager that has poor customer service, when she got on the call she didn’t …
Only have 2 atm machines available to do any transactions inside. There were more security people than tellers available. I’m not waiting 30 mins to make a deposit. Was in and out in less than 5 mins at the other bank I use because they had actual people I could talk to, not machines.
This place is bad about fees as someone else said, and their website is atrocious. I am closing my account with them and will go with Wells Fargo. Their tellers are not the most friendly and if there is something wrong with your account …
I apply for a loan here because they told me I had a good chance to get one here, but to my surprise I was denied of 1000 loan that I wanted . I know my credit score is not that good only 650 but at least they could of made an attempt to help me. Maybe the owner can give me a break and help me.
While they do indeed have ATROCIOUS service overall (customer service both in-person but especially over the phone), there are a few good people working there. Perhaps they should move on. These folks are more fee-oriented than Bank of …
Don’t bank here! They have a real problem with fees and their online site does not show your true current balance. I closed my account and went with Chase, where they have excellent customer service, and their website shows your true …
Mayra Arizpe helped us out. Great Customer Service, very nice and welcoming!
If I could give this bank NEGATIVE stars, I would. We should’ve listened to the negative reviews, do not make the same mistake! In less than two months, this bank has stolen more than $500 from us in “fees”. They do NOT care about their …
Bought a new Jeep and FCCU was terrific to work with- Juan was terrific- ask for this man! Explained clearly and made me feel important. Nothing was a surprise. He checked back to be sure everything worked out well. Thank you FCCU
My bride and I cannot say enough praise for Juan Alatorre. He took full ownership of the tasks for the refinancing of 2 vehicles. Shorten the term and lower our rates….Thank you Juan
I have been with this back for over 15 years and it has increasingly gotten worse. Customer service is a joke. They rape you with fees and they try to justify the fees. The fees are much higher than standard banks. They pretty much steal …
Only problem I have is that with my credit card they won’t let me pay off the entire amount. They want to to bring in an actual check. No I’m writes checks anymore. How do you not take an ach payment.
First time in this Bank, walked in and walked around lost no one greeted me or reached out to me for anything. Front desk lady had bad customer service skills. Not once did she look up to see who she was talking to. The tellers are ATM, and …
You know everyone needs there money. Since they change some things. You may not get your money when expecting sucks. Then you spend money and to make sure you dont go over you check your account. It shows you have money. But Tuesday comes …
I have been with FCCU for many years when I reached out to them to refinance my house, I was so surprised of the customer service and the professionalism. I was first “preapproved” for an interest rate through the customer service rep in …
Have banked here for over 30 years and have always been satisfied
We have been a customer of FCCU for many years. We have financed 4 cars with them. The last transaction was the transfer of an existing loan on our Mercury to FCCU for a better rate and at the same time the purchase of a new Ford Super …
Customer Service is HORRIBLE. There is one lady I have spoken to on a couple occasions and she treats you like you are a peon. I would like to see where in your terms and agreements that show you re sequence debits to maximize your profits. …
Poor slow inaccurate info and unprofessional service. I was a customer for 5yrs….They don’t help people with previous minor financial problems. They try to be too strict with the rules on basic products. I really think they use these …
Word of advice..if you lose your loved one and they banked here make sure they are the last people you talk to. I was not sure what to do so I went in talked to the VP. Explained what was going on. She told me that she would not freeze the …
I am surprised about the reviews they have here – I wish a lot more customers will review here to increase their rating. I have been banking with this company for almost 20 years already in my early 20’s in their Spring Branch branch. I …
This place has went to from a great place to do business to a horrible place to do business with….3 teller machines in the lobby and 2 are always not working….drive through not much better….smdh
If I could give zero stars, I would. No one at the front desk, and the “officer” up front doesn’t speak to anyone, just points at a machine. And having a night drop is pretty useless if it is unavailable during bank hours.
DO NOT BANK HERE. These people are both incompetent and uncaring towards their own members. You are better off with a conventional bank like Chase because at least they will give you courtesy fee waivers and have ATM machines that do not …
I really like the employees attitudes and willingness to help when you need something. I did have a problem in the past and Logan resolved my issue within the hour on a Saturday! I’ve dealt with Amy, Logan and Robert frequently and the …
I am not a member. I stopped by to make a deposit into one of their coop branches. I learned at the drive-thru that this had to be done inside the lobby. The teller line was horrible. You wait in a long line only to speak to a teller via a …
Before I wrote my review I read a few others to see if it was just me. Nope Ive has same experience as everyone else, the worst possible customer experience a banking institution could offer. Been here multiple times, rarely had a good …
The website is confusing and I am constantly changing the password. Their bank statements are confusing to read and it takes forever to get through to a live person. I can’t get my money and my safe deposit items out of here fast enough. I …
We recently moved to Houston from St Louis and wanted to bank with a Credit Union do to our great experience with one in St Louis. FCCU was close to our home so we went there. We open the account and were told that there would be a 9 day …
My account info was stolen. I was a nervous wreck. Nadia Solomon took care of all of the details to safeguard the account for me. She was patient, kind & very knowledgeable during the whole time. I’m extremely grateful.
Amazing service and great people I have been a member since the early 80s without a problem. I financed my home and all my cars. I don’t live in Houston anymore and my house is paid off but I still find them very helpful and with the lowest rates. I’ll go back to them again and again to purchase all my future vehicles.
Don’t ever apply for financial auto loan they will put you all kinds off conditions to
Drop your interest rate disappointed I don’t trust this place I will close my account and will never used their service ever again
If you want your loan payments skipped (offered service), you have to set it up yourself, turn it off yourself or the payment will still go through. Small stipulations like that are on EVERY service they offer so don’t expect any help on …
I have been a member for years and due to the COVID Pandemic am having financial issues. A rep named “Margedda”(sp) in the loans department(?) was condescending, uncaring, and flat out disrespectful. I will be changing institutions for my …
I just wanted to leave a review since I’ve seen so many negative ones. I normally use the Tomball location, so I can’t speak for this one, but I’ve had nothing but positive experiences with FCCU. My credit was nonexistent before I opened an …
Last year I left an extremely heart felt review for FCCU, this year I’ve removed that review and can say I’m extremely disappointed in there service altogether and I’m actively seeking another credit union. The online banking system is …
My husband and I have had nothing but issues with this bank since we first opened the account a few months ago. We have experienced unreasonable holds on checks, excessive fees, and very poor customer service. We cannot trust that anything …
Never dealt with a more rude or unprofessional customer service department, ever. And this is on multiple occasions. Looking for somewhere else to take my money
I have various accounts with the FM529 Branch.
I’ve been a customer for over 15 years. I’ve never had a bad experience. I’ve always felt the small town hospitality.
I’ll never change banks.
My wife and I opened a new checking account on Friday, September 18, 2020 with Nadia Solomon. We already have a large CD and and a very large Monet Market account there. Nadia told us it would take 10-14 days to have the checks delivered by …
I have been a member for 46 years. I got my first loan with FCCU to purchase a CB radio back in 1975 when FCCU was known as Spring Branch Educators Credit Union. I actually met my wife in the building where their first location was in …
I have been with this credit union for over 7 years. I have had 2 car loans and and credit card with a pretty high limit. I have A+ credit (even according to what fccu lenders told me ). I have my business AND checking account with them. …
They don’t offer l denominations in cast. ( no 10s,no 50s). Ay one of their other sites I was trying to turn off my bill pay, and seeing that Iocked myself out he just rest is and had me change my lock in password. I don’t do banking on my phone.
I completed my 2nd auto loan in the last 9 years with FCCU and specifically Juan Alatorre. FCCU has been fantastic to work with on interest rates, options and service. Juan truly went above and beyond to get the loan on my new Chevy Tahoe closed.
Been banking with this Credit Union easily over 25 years (started at Spring Branch location) without an issue. Five stars for that… Financing dropped the ball with me once and since then I’ve financed almost everything I own with another Credit Union. Sorry for that, they’ve lost a lot of money there…
Mayra Arizpe was great, helpful, knowledgeable, excellent, and a trully exceptional experience!!!
I’ve been banking with FCCU for almost 10 years and their customer and loan service has taken a complete nosedive. I have great credit and have paid off an auto loan with them in the past with a 2.84 APR, but when I recently tried to get a …
Do NOT use FCCU for a home loan. I have used them in the past for two auto loans and a motorcycle loan. All of those experiences were great. Everything was handled in a timely manner and the rates were very good. I had no reason to believe …
FCCU is amazing, the staff is friendly and great and the rates is excellent.
I had the pleasure working with DeAndre M and he made my experience extremely enjoyable. …
I’ve had a checking/savings account and various loans with FCCU beginning in 1997. The customer service has steadily declined over the years as well as non-competitive auto and credit card rates. This has forced me to switch to another …
I applied for a vehicle loan inorder to replace my 2007 jeep. My paycheck is directly deposited to the Credit Union, yet my loan application was rejected. I will only give 2 stars because I have not cancelled my direct deposit. This I …
Juan was amazing. I needed and wanted help and he came through when the first door was closed. He gave a darn and that means the world to me. Thank you Juan and FCCU for helping me turn my life around after a nasty divorce.
don’t waste your time coming here go somewhere else where they value customers and customer experience….I just moved here not to long ago and needed a new bank so I went in to open an account I was told I could start using the account right …
This place is the ABSOLUTE WORST!! Customer service is like getting in contact with a dead person, and if you do get in contact with them they do not do anything to help you. I have had my debit card hacked 3 times this year i don’t know …
Ever since they put these New teller machines its been horrible, I’m in a 2009 Honda Civic and I’m 5’8 and can’t reach the screens on ALL of them here, and have to open the door to use it. Horrible.
Special thank you to, Randal W. Ward EVP-CLO and other members of the Team at First Community Credit Union for assisting my niece with financing. This amazing team went above and beyond to make the deal happen and fix a complicated …
Nadia was amazing! Went in with a few questions and left with the answers and all my needs met. She exceeds customer expectations and is very pleasant to work with. She diligently helped me with me no hesitation. She was professional, thorough, and.personable!
Customer since 2014. I went in to make a car loan payment. The website doesn’t allow payments from another institution’s checking account without a fee. …
Great Customer 👍 service from Kerry Bernard. He answered all my questions. …
Do NOT do business with FCCU! Have been a member for six years with $100k’s in loans. As of the past two years the customer service has been horrible. But the biggest issue is the process they use to steal from there customers by tacking on …
Just refinanced my car loan through FCCU unbeknownst to me this was the second to working with the same Loan Officer Rafael over at the E – branch in Copperfield is the best!. Great customer service and outstanding knowledge about …
I’ve been banking with FCCU for 19 years and have never had any major issues. I really enjoy the convenience of their app, online banking and virtual tellers. They’re easy to get a hold of while also being friendly and helpful. …
I have been working with De’Andre for years now and I will absolutely keep working with him. He has always taken the best care of me with the best service and relationship than I have experience at any other bank! With FCCU offering its …
It was a pleasure working with First Community. Scott Uong at the FCCU Copperfield location was my consultant and did an outstanding job. He was available almost every time I called, and if he was busy he always followed back up with me. He …
I just do not understand the logic. I am a member of another credit union, but First Community works together with my credit union….so I am a share branch. First Community has a policy where share branch people can’t make deposits in the …
We received excellent service on our new mortgage from First Community Credit Union Copperfield (Corporate office). Jasmine Ford in the Real Estate Department was incredibly helpful and professional in all of our communications.
Incredibly disappointed. I have banked with them for over 13 years and have only ever had positive things to say about them. Until, my husband and I decided to contact them for a loan. The person we dealt with in the branch office was …
I am starting to lose faith in this credit union. I applied for a loan to try to get financed for a vehicle through FCCU since they are who I bank with, I got denied. I was told I would get an email explaining why I was denied but have yet …
COLD HEARTED THIEVES!! My parents and I have had accounts at this bank for more than 20 years. When my mom passed a couple years ago my dad had her removed from their account and had me added to it. They also had a credit card through them. …
Charges fees they are not supposed to. This Credit Union is supposed to be one of the credit union partners also know as a co op or sister bank with my credit union. But First Community refuses to honor that agreement and tries to charge $3.00 transaction fees.
Louis Corona assisted me today. Very pleasant, helpful, Great customer service . Thank you Louis from Ruthie Childs
Juan Alatorre and FCCU team helped us secure a great car loan that was better v/s the car dealership offer. Juan and team helped us get this through on time during a very busy time of the year. Staff was friendly, efficient, and we were happy with this experience
I had a personal loan with Fccu. Though I paid the loan, my checking account was closed and then reopened. When I couldn’t used my card, I inquired. They said the account was closed due to non-payment. I told them that the loan had been …
Mayra arizpe was amazing! She took her time to make sure I understood everything about my loan and my accts. Thank you so much mayra!
After 25+ years at FCCU it’s time to shop for a useful credit union.
FCCU has become useless. …
I loved to be received and served by Mayra.She’s cheerful, welcoming and helpful.Thank you Mayra
Update: 7/26/2022
DON’T BANK HERE.. Customer Service Is Truly Aweful!!. They are very Rude! They …
Jasmine in the Mortgage Department was great! She got us closed on our home refinance in less than 30 days from us submitting the application. Super attentive, very easy to get in contact with, extremely professional, and kind! Thanks for making our 2nd mortgage through FCCU close so smooth! We appreciate it!
We just went through a house purchase with FCCU and Jasmine Ford was outstanding. She provided steady guidance, feedback, and assurance that the process was going well. She also reached out to check on our progress and made sure we …
This bank will say and do anything to have my whatever loan request rejected, 3 years ago my auto loan refinance request got rejected because i was not a US citizen, last week the same person who is a US citizen today applied for a personal …
Mayra A. Is awesome! She is always very nice and offers speedy service. Thank you!
Mayra A. Is awesome! She is always very nice and offers speedy service. Thank you!
Mayra very helpful personal bank.I personally appreciate her patience and her way of serving.
Wonderful credit union and wonderful employees! Over a year ago, FCCU helped me open a checking and saving accounts with merry minimal amount required to keep open…very little and no fees. Then they were able to set me up get a great car …
Got a strange text from email addresses about a direct deposit being on hold. Problem is I don’t have an account with this bank. Called them to verify that no accounts were open in my name. They were very respectful to my regards for …
I refinanced my home. My FCCU loan officers were Jasmine Ford and Tricia Summa. These ladies made me feel as I was their only customer. Their professionalism, thoroughness and wonderful customer service went above and beyond. Both of them …
Came to see Nadia solomon. She is one of the best advisors, she help me bring my credit score up. Come see her!
The call center at this location is the worst, Shannon and the Supervisor Shanice does not help with your account. They purposely ask you so many questions until you get one wrong so they can not assist you with a transaction. Beware!
I’ve been banking with y’all for 21 years and never had any problems that you couldn’t fix for me. This guy especially is great
Believe the bad reviews, DO NOT BANK HERE! Their charges are outrageous and I will call it exhortation, they charge you without notification. I have said my piece, bank at your own risk. Horrible customer Service!
Bill pay customer service leaves something to be desired. Don’t know if Denise was reading from a script that says “make sure the customer feels stupid and that the “system” is the Supreme being” or what. Maybe she was having a bad day. …
Very happy Member!
I have been a member of First Community Credit Union since 1996, I left the …
Doro provided excellent customer service! Very patient and helpful to my elderly mother and handling all her banking needs!
It is a good financial institution. However tellers are behind atm machines. If u need help u sign in on pc and wait. Lost its customer service appeal. 😒 …
I’d like to take this time and acknowledge Yalni Rodgers on her exceptional customer service during my family’s lending process. Home buying can be daunting and she was responsive and professional throughout.
I financed a home through FCCU and worked with Yalni Rodgers some time ago. I reached out to her recently for some more help and I wanted to give her a shout out for being excellent at everything she helped me with thus far. She helped me …
First Community Credit Union (Copperfield Branch) is NOT the same credit union that cared when I first became a member over 20 years ago. It was more family oriented. Now, they have become so greedy and tasteless. …
Ive been to different fccu buildings but none of then have given me such a horrible experience as this one. I only say this because one staff member who was a male who looked in his 20’s called me stupid to snother worker. When your going …
I hate this credit union, they will not help with loan info or servicing without going into a branch. They are the most difficult auto loan I have ever had to work with. If you move out of state good luck.
My first ever home purchase was a time of tremendous stress for me as a single mom with two boys, for many reasons, as it usually is, but FCCU was as much professional as they were compassionate, understanding and supportive every step of …
Excellent customer service provided by our loan consultant Scott Uong! Him and his funding team stayed late to help us get a vehicle financed before the dealership closed for the night. Thank you very much FCCU for the great and prompt service. Will highly recommend friends & family here.
Leaving two stars, because there is hope. I have dealt with a few knowledgable people at this establishment. I am trying to get an Auto loan, and there were a few small issues. Going on 3 weeks now to wrap it up is Ridiculous. It …
I have been a member since about 1990. Have done loans and paid them in full and on time. Have a debit card and credit card with FCCU. The other day I needed a money order for $15.00. The lady up front said they were $3.00! I’m a loyal …
Where do I begin? I contacted several lenders for my home purchase and by far FCCU was the smoothest process with the best rates, all thanks to LO Jasmine Ford! We stayed in contact throughout the process to make sure my ducks were in a …
Nadia Solomon provided me with the upmost customer service Sept. 27, 2022. After expressing my needs, she immediately took control and was well informed on how to help. She treated me like I was family and a friend. In the past I would …
For about 10 years this has been the best financial institution. The past year I have had a 4 instances with fraud. It’s become unbearable to deal with. No one has taken the time to hear me out. I have been to two different branches and …