First Insurance Company of Hawaii, also known as FICOH, has been providing coverage for Hawaii’s families and businesses since 1911.
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
1100 Ward Ave, Honolulu, HI 96814
I n o peeps solid,
(Translated by Google) Problem-solving ability is close to bang
Guess I’ll have to pray that the problem doesn’t arise …
Affordable insurance
Secured facility
Nice building
Poor
No one answers the phone EVER
Very good service
Good
Very nice and quiet
Reasonable prices
Nice,clean and excellent staff!
I need my money du 2. A fix up
Idk but their a/c is cherry lol
Had an laser eye surgery done this day
Not customer friendly or considerate at all.
They are very helpful to St iors
Parking entrance on Beretania St
I was not there yet I did not go there ….
Their system billing sucks.
No parking have to park all the way to straub hospital parking garage
Great company. Great service.
Paid parking lot covered to,offices, there is a little l&l type restaurant inside
Paid my bills online. System worked well
Great service and insured me despite driving record.
One major entrance/exit and a very helpful security guard.
I don’t go there k ! It for business and it if you do saved it for your self there to go if you do have insurance first insurance there hawaii insurance it first insurance k ?..
Worst insurance company ever. They will find a way to rip you off.
It’s where my new doctor is funny parking secure and they validate cat people
The place is like a clinical hospital where you can enjoy being there with security, a cafeteria, Doctors offices and close to the action!
Jason O was very helpful. He replied to my emails right away and is very knowledgeable.
My doctor is in this building & I consider her to be the best in her field of chest diseases.
They’re ripoffs when it comes to paying out for claims they find a way to make it will you only get half of which are actual estimate should be
I cancelled this plan in April and they took out every month till today I keep on calling leaving emails to get back at me and and at this point I wanna bring it to a whole other level.there stealing money from me!!!and I want it back
We are very pleased with the help and knowledge we received from our latest claim. Fabulous customer service!
My claim was reviewed and payment issued quickly and the process was painless.
Did not go to the insurance company went to the 18th floor for the handi van
Been trying to settle a claim since June, and it is October. No one answers the phone or returns promised calls, and when they finally do, no one knows how to accomplish anything. So unhappy with this company.
Have had this insurance company for decades. Wouldn’t switch for anything. Very helpful via phone and can make payments on their website
Mahalo to Alton Porlas for his excellent service and attention to my property damage claim. I am very pleased.
Had appt. in building and worried it wouldn’t be open. Opens early, had security and felt safe.
This is a place for professional business. They have security, its clean , bathrooms for patients, must follow covid 19 procedures.
Still waiting for sereenna to call me back its been about 2 weeks. I sent emails and phone calls and so far nothing. Is there anyone else i can possibly talk to? I have my claim number and everything that is needed.
Got an email on the last day before my premium was to renew, to let me know they were not going to renew…this was an email sent to me after their offices had closed; with no explanation… I had not even one day to find another insurer.
Jason O. made the claims process much easier and comfortable than my other experiences with insurance companies. I appreciate his professionalism and communication skills!
Alton was great! Very responsive and attentive. He was very helpful and pleasant during the whole claims filing process
Jason O. was wonderful. He was kind and showed humor during a difficult time. He is the example of what every company wants to have on their team. Thank you Jason.
We’ve had our business insured by them for probably 4 years and have just now had to use them to settle a small claim. Worst experience ever! Stay away! Your just a policy number to them.
I’ve had First Insurance for quite a while and they’ve always took care of me. Very professional, courteous, concerning. Alton stayed on it. Mahalo Alton
Worked with CJ and the process was super easy with great communication. 5 stars
Alton is amazing!! He is so pleasant to talk to, answered all my questions and took care of everything for me. I would give 10 stars if I could!
I WOULD LIKE TO THANK CJ WHO HELPED ME THROUGH THE PROCESS FOR AN INSURANCE CLAIM FOR AN ACCIDENT I HAD WHILE DRIVING MY CAR . HE EXPLAINED THE WHOLE PROCESS IN DETAIL AND TOOK THE TIME TO ANSWER ALL MY QUESTIONS. THANK YOU CJ FOR THE GREAT CUSTOMER SERVICE
I was hit by a carrier, it’s been over 90 days since the accident and not one person from 1st insurance has contacted me though my company has contacted them again and again. There is a witness and a police report. These people are shisters.
The worst insurance ever! I would never recommend this insurance to my worst enemy. They are so unreliable. They don’t return their calls they refuse to pay their claims even after the courts order that they are responsible. Put families in stress and hardship in trying times. Very very SAD!
I visited the Handi-Van eligibility office to renew my ID cardand everything went smoothly checked in and was seen between 5-10 minutes I was asked a few questions and finished, wonderful experience
Ryan was awesome handling my claim for my truck. He was fast and great communication.. thank u ryan! I love my insurance company
From the econd I walked into their facility to the day I picked up my car every bit of their service and performance was the best ever. Glad they could fit me in and would definitely go again
Nice security at location but disabled parking is blocked by delivery vehicles with no care for the disabled. L&L operated cafeteria is awful rice was old and prices for portions outrageous.
Beware of parking prices. Though there are Strab doctors there, the parking does NOT price their parking the same. A lot of signs in these offices have Strab parking prices but doesn’t First Insurance parking prices. I have brought this to several people that work there but nothing has been done to inform patients.
I would look elsewhere for business insurance. When I called to submit a claim, the receptionist on the mainline gave me several excuses why they didn’t call us back. She also talked down to me (condescending) as to imply I was impatient …
Not convenient. But, maybe it is our broker(?) The delay to get a COI is unacceptable. Some insurance companies have websites where you merely login to your own account, then choose your policy number, and type in the name address etc of …
Jason was absolutely wonderful. He was so helpful when my car was vandalized and I needed to make a claim. He was caring and understanding and that made a world of difference.
Called several times and they could not help me. I wanted to cxl my insurance and have the new owner buy or take over. I was told no can do, call your agent. She did not respond after I left 2-3 msgs.
Our plumbing leaked last July 2019 and the plumber reported it to his insurance company which is first insurance. It is now 6 months later and we are still without hot water and walls and are still waiting for the repair work to be done. …
I am currently filing a claim with this company and i am very disappointed with the agent that’s helping me through it. She doesn’t answer her business phone everytime i call her during business hours. I call and call and call but no answer …
Alton was in regular contact and made the repair experience as painless as possible. He made arrangements for a loaner and provided advanced information about what to expect from the repair shop and took care of all the paperwork.
1st Insurance of Hawaii offered me homeowner and hurricane insurance at a fair price. Service is responsive and their website is useful.
Yesterday the Honuakaha Senior Apts. received Hurricane Preparedness Kits for each apartment. Thank you First Insurance Co. for
your generous donation. I am forever grateful. Mahalo a me Aloha, MKS
Ryan was most helpful. He made the process easy and painless when we had to repair damage to our car. Service from First Ins has been great.
Jason Okamura, Claims Supervisor
always kept me informed and would do frequent check ins on how i am doing and how’s my vehicle during my claim process. Rental process was smoothly, upgraded to …
Recieved excellent service from Jason O. In handling my claim. He was patient as I sought multiple quotes for my windshield replacement. Timely assistance and follow up was provided in helping to satisfy my claim. Mahalo, Jason!
Our First Insurance Claims Adjuster, Alton Porlas made our claims experience easy and pleasant. We’ve had to deal with other insurance company adjusters and they were terrible, ie saying they’ll call and don’t, saying that they’ll follow up …
My experience with a hit and run incident started slow because we didn’t know who hit my car. Once that was resolved there was thorough full through from Alton, periodic checkups, my rentacar was there and I would rate the service excellent.
Almost a year into our claim of a total loss, the company decides that they will scam hard working mortgage paying customers out of their policy and not pay up for what they owe to rebuild this house, pay demolition and other additional …
This insurance company is horrible. My vehicle was rear ended by a semi truck covered by this company on Jan 23. It’s now April 9 and I’m finally getting my vehicle back. The adjuster was unresponsive and I had to keep on asking about …
Alton Porlas made the process of getting my car repaired simple. He was clear about my choices, let me know what was going to happened and checked to ensure that I was satisfied with the results. He is great to work with.
Agree with the 5 star comments. Alton was an awesome person to work with, very prompt in responding phone calls and email. I had 2 claims that occurred about a month apart and although the first claim was assigned to another adjuster Alton processed both claims in a very expeditious manner.
I’m typically very hard to impress and I would never rate a company with 5 stars unless the company was deserving. However, FICOH has earned my trust and I will forever remain as a loyal customer after my first automobile collision. …
My claim was a hit and run…Jody Aki, Associate Adjuster was very easy to work with, friendly and efficient. She also took the time to educate me on the process of getting my car repaired. Pearlridge Fender completed the repairs before …
When you make an agreement with someone, you keep it, you don’t break it!! you explain everything up front, you agree to it, but when you make up rules as you go along that does not qualify as agreemen.The agreement,it is not to be changed …
Alton Porlas wins a gold star from me! My car was struck while parked. My broker directed me to call Alton and I could not have been happier with the very friendly service and fast response. Very pleased with First Insurance.
Alton was very nice and easy to talk to while going through the process of getting my car repaired. He also gave me good recommendations for autoshops in the area and often followed up to make sure everything was going smoothly. Communication was also good and very helpful when I had questions or concerns
Alton Porlas was very helpful and thorough with explaining the process and my options as I waited anxiously for the other driver’s insurance company to get back to me. He followed up with the other insurance company and provided information to help me take care of the damages caused by the other driver. Mahalo!
Our comprehensive auto insurance really came in handy this time. A wind storm caused extensive superficial damage to the exterior of my vehicle. Nohea expedited our claim quickly and was always gracious and easy to get a hold of. First …
Alton Porlas handled my comprehensive claim with professionalism, and quickness. I filed my claim, and the same week I was able to get my car into the shop, and was set up with a rental. I was able to put my 100% trust in First Insurance, …
Our car was parked on the street and got hit by someone. We couldn’t identify who. We called the first insurance and they said we had to contact the Ford company to get estimate. We contacted Ford who didn’t care to help. So we contacted …
Alton was absolutely wonderful! He was easy to work with, paid attention to detail, and followed up. Service was speedy, as well. He set up the body shop to fix my car, as well as set up the car rental. He always encouraged me to call …
The staff do a great job in prepping your case. I worked with a friendly and smart claims adjustor. I got advise throughout the claims process. There was good communication and no fuss from the beginning.
Alton was so easy to deal with! I got rear ended and although it took a while to fix my car, it wasn’t because of the service from 1st Insurance, and I had a loaner the whole time that they took care of! I was very happy that I had first insurance as my insurance company!!!
My personal adjuster, Alton Porlas did an excellent job for me. My claim was handled quickly. He set me up with the body shop I wanted to go too. He also made sure my rental car was scheduled. He followed up quickly with the other …
Being in an accident is very stressful. I’m so happy with how I was treated by Alton and first insurance. Alton Porlas was always very available, responded quickly to any communication and was so reassuring and helpful during the entire …
I was very happy with my experience. Ryan Almiranez contacted me right away, was very pleasant to talk to, and answered all of my questions. I am happy that he quickly worked with the other insurance involved and that my claim was accepted the same day.
AVOID THIS INSURANCE COMPANY AT ALL COSTS!!!
I had water damage due to my air conditioning unit and rain and it took 2 months …
When things go wrong and you need your insurance, you would expect a company to only help you with what you paid them to do. That’s until I met Alton. This was our first major accident. Alton treated us with respect and caring. He went …
This review is for Ryan Almiranez of First Insurance Co. He recently handled a claim for me after getting rear ended. I know sometimes it can be a lengthy and tedious process but Ryan kept me in the loop through it all. He gave me updates …
This week my auto insurance company was involved in an unexpected incident claim about my van. Very fortunately, I had an excellent work experience with both the Adjuster CJ and the inspector Joe. They both were extremely professional, …
Ryan was so great to work with. His client hit my car, but Ryan at First Insurance treated me like his most valued customer. What I liked best were his fast, honest, and helpful responses to my questions, and how he carefully and …
Alton was great to work with. His client hit my SUV, but Alton treated me like his own customer. He was prompt to contact me and make sure I was taken care of every step of the way. He personally guided me through the entire process of getting my Pilot repaired and a rental for me during that time. Thanks, Alton!
I had a great experience with First Insurance Company of Hawaii. Their Associate Adjuster, Alton, is very friendly and made sure that all my questions were answered. He scheduled my car rental and confirmed my appointment with the auto …
I wanted to say I recently used First Insurance to fix my car and they were excellent. Ryan was helpful and immediately assisted me. I was impressed with his helpfulness and efficiency. I would recommend First Insurance to everyone looking for insurance.
I was involved in rear-ended accident. The at-fault party’s insurance was rental car company. I thought I could handle without involvement of our insurance claim adjuster. The rental car company took 3 weeks and sent the check for amount …
I chose them for my commercial insurance due to their reputation as affordable and great customer service. I was recently rear ended and the insurance agents/adjusters were all super helpful kind and very on it with follow up calls and …
I manage rental properties and recently a couple of them experienced water damage during some severe unexpected weather. Fortunately my clients had insurance, but unfortunately some of them did not have First Insurance. Working with 4 …
I had a great experience with the adjuster, Alton Porlas. When my daughter was in an auto accident last year, Alton, guided us through the whole process of dealing with the other person’s insurance to getting our car repaired. He was …
I operation for brother-in-law went very well. This is the second eye Jenkins clinic with Dr Peterson and others assisting. I had my right eye done 15 years ago, still works well. And another brother-in-law had both eyes done. He wears glasses for reading. Lifetime guarantee if follow up surgery is needed
Rip off!! I had 3 vehicles insured by this so-called Auto Insurance Company for about 10 years. Paid my monthly premiums of about $300-$400. Got into 1 car accident which was my fault. No one was injured so there was no medical costs. Next …
I was Involved car accident with one of the first insurance holder..My car was hit in back.My insurance carrier contacted first insurance. I waited 3 days no one contacted. I left two messages. …