First Internet Bancorp is a privately capitalized corporation that has more than 250 private and corporate investors.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
11201 USA Pkwy, Fishers, IN 46037
absolute joke of a bank! DO NOT DO BUSINESS WITH BANK! zero communication you are left in the dark then get hit up for more fees after your loan is closed. candice dana and paige this has been the worst loan experience of my life i now have …
Great experience
Very easy process.
My bank
Never bank here
Efficient process and good communication
Excellent customer service.
Great, honest, and easy.
GOING OUT OF THEIR WAY
Great so far, especially considering it is a bank
Great rate and easy approval.
Excellent Company to work for
Customer assistance by Gary was great
Excellent mortgage and loan originations.
Awesome staff. They care about your business and where you want to be in the future.
Awesome experience. Made things very easy to navigate though
They give you the run around. I wish the loan officers were straight up with you.
Informative and extremely efficient to work with. Highly recommended!
This company is amazing they were great to work with
so far, everything good, tried zelle and it worked
Low rates. Pretty simple process. Much better rates than big banks.
Would not recommend. They make the repayment of a loan exceptionally difficult and cumbersome.
Everything was great, I will be doing more business with them down the road.
almost all online except the closing. Derek Huffer was responsive and answer any questions that I have
We had a great experience with First Internet Bank, thank you!!!!
garbage bank will send you the credit for a simple account that all banks make easy and fast BEWARE OF THIS BANK
Good money market rate; simple, fast, easy to use website.
Great service, and they made it easy to compare loan options.
I have no experience or knowledge on this subject
Excellent service! Kathy answered all of my questions quickly and the process went very smoothly. Highly recommended!
My refi with First Internet Bank was quick and easy and the rate was the lowest available
Fantastic Bank! Customer service has always been outstanding and of course great rates.
I am glad that I can actually get a person to speak to when I call!!!
This bank suffers from a lack of professionalism. They have made major changes to my bank account without properly notifying me, and their customer service quality is severely lacking.
Chris Lawson is AWESOME!
Outstanding experience. Joey Newton was my loan officer. Hey is the best.
I’ve been a customer of this bank since it opened and I’ve always been very pleased! Thank you!
Two loans and both quick and painless processes. I used Mac Kotterman and I highly recommend him!
Working with Max Kottman was great. He was timely and explained the process extremely well.
Great experience on a refi. I also like my interest checking account. Customer for about a year at this time.
Brian is on top of things, keeps you updated at all times, and very easy t work with. Highly recommend him!
Second mortgage with this bank. Great service, closed in 28 days. Everything went like clockwork.
They have been great to deal with in all aspects. Derek Huffer goes above and beyond!
Jeff Cotton brought us through step by step, answering all questions in a matter of minutes through email. Pretty impressive, no pressure
Great sevice, rates are best.
Honest, prompt and Joye Newton is very helpful. Thank you!
Excellent customer service. They made the whole process easy and simple. By far this was easier than I was expecting it to be and happy that I went with First. I would highly recommend.
Best experience and their whole team ,especially Chris Lawson, made the process so easy!!
Very pleased with the prompt response and very professional team work , that created a successful outcome resulting in a new lower rate mortgage !!
Ray and the team did a great job underwriting, processing and closing our construction loan.
It’s a wonderful experience with firstbank Mortagage loan team, they give prompt and honest responses.
Kathy is outstanding and she closed my loan in 25 days.
Ashley Voynovich always delivers exceptional customer service along with First Internet Bank’s competitive rates!
Great mortgage lender. Open and honest communication plus competitive terms make them the best. Don’t be fooled by their silly name.
Great bank for business banking! If not the best in the country. Very happy with their customer service team that’s open outside of normal banking hours.
Call Grant. Good dude to work with. Made my refi pretty simple with an extremely good rate, with reasonable closing costs.
I’m very pleased so far!
Horrible for business savings account. Never able to get a hold of a real person. If you like poor automated systems this back is for you. Also very hard to move around money with other banks
Excellent team, did not have to stay on top of them as I usually do. I have bought and sold many houses with several refinancings and this was one of the good ones!
Scott and the team are fantastic. If you know what you’re doing or this is your first time financing something, their tools and people make the step-by-step process extremely simple.
I have been a banking customer for 20 years, and recently a home loan customer. Rates a very competitive, and customer service is excellent.
I got my home in that start of the covid 19 pandemic and my loan officer Nikko and his team were absolutely amazing!! He helped me through the process and answered everything I needed help with . Even now a month after i closed if I reach out to him he helps me !!
First Internet Bank is committed to making things easy and accessible for their personal banking and commercial clients. Their passion for community involvement and enhancing our city is commendable.
The absolute worst experience EVER!!! Talk about getting the run around and promises after promises after more. They even sent us the closing paperwork and scheduled a closing for us and never made the date and didn’t even call us to let …
This bank keeps sending important/sensitive information about my account to an address where I lived 10 years ago. When I brought this to their attention, they are not doing anything to fix it either. Worst customer service.
Execellant service by Scott Foster. He helped me closing the loan in less than one month. Will definately consider him for any future refinances.
I am in the process of closing a refi with Scott Forster at FirstIB and absolutely love the service that he has provided. Scott bends over backwards to keep me in the loop and to make things go as smoothly as possible. Between Scott’s …
Terrible customer service. They did NOT send out year end statements and account info as required by law. When i called to obtain those items…in MARCH…….the phone rep was rude, nasty, didn’t listen, interrupted. No supervisor …
Called to get help with dispute and after hours customer support hung up on me 3 times, after calling back each time asked to speak with a supervisor then was hung up on immediately after introduction, then once again after call backend ask …
Chris Lawson was great. Closed earlier than expected… These guys have great communication and wonderful to deal with. I will recommend them for sure…
Save yourself the time and trouble shopping around for the best REFI deal in the US. Just talk to Brian Lupert at First Internet Bank and you’ll never look back. He’s the absolute best!
Very good experience with first internet bank. Joey was very knowledgeable and patient to answer all my questions. Definitely recommend Joey. Nice work Joey!
Convenience is one of the many benefits of banking with us! We’re glad we were able to help you refinance your home, Ellison – and thank you for the kind words!
Someone tried to open a credit card account and First Internet Bank did stop the account creation from going through, but did not remove the hard credit pull from my credit report(s) automatically. Now I have to do the footwork to get that accomplished. Laziness! They should be paying me for MY TIME.
Hi Scott I really appreciate all the help that and your team gave me with my mortgage it was a very pleasant and learning experience!
If you are in need of a new loan, contact Mike Watson. He went the extra mile for me to get our loan through. Great customer focus.
Complete lack of customer service and no communication for a potential new client. Don’t think your application is completed. Their lack of care or concern scared me away from this Bank. Could have been a six figure business customer for them, but obviously they have too much business and are not interested in new business.
Ryan Stambaugh is my loan officer, i wish i had known him before all my other loans, would have made my life much easier. Plz give him a promotion for his service.
Joey Newton was my primary contact at First Internet Bank. Joey was very responsive to questions throughout the mortgage refinance process. Even as my loan was handed off to different departments, Joey stayed engaged as my primary contact. I knew if I had a question he could help. Thanks Joey!
Such an amazing lender! We worked with Arthur Haan on the purchase of our new home and we couldn’t be happier with our experience!
I’ve done all 3 of my home loans with First IB via Chris Lawson. It’s really been great and I highly recommend it.
I have been with them since 1999 and I am happy with every aspect of their service. I have always lived thousand miles away from their physical location. I can widthraw money from any ATM, interest rate is great. customer service is amazing and depositing check can be done with their app.
A wonderful experience from start to finish, easy and done all with the hemp of Jeff Cotton and his team. Do not hesitate to use First Internet Bank!
It was very fast and even though we did not speak the same language they tried to understand me
An “internet bank” that doesn’t allow a payoff over the internet. Easy to get a loan, royal pain to settle and payoff said loan early. Last time securing anything through these guys. Much better out there.
We approved Michael to run a hard credit check for a pre-approval. We approved ONE hard credit check. He ran 3 hard inquiries for EACH of us. I called him to clarify the wording on the online application and he said “Don’t worry about it, I …
First Internet Bank is the way people want to bank these days. Personalized touch from a local team, and convenient online services.
And no branches, means lower overhead and the savings are passed on to their clients. Highly recommend you consider them for your business banking needs.
Excellent service with First Internet Bank to get our refinancing. They are easy to work with and keep you informed as you go through the process.
Fantastic bank. Great people. Have been extremely impressed with the emphasis they place on client satisfaction. Wouldn’t hesitate to recommend First Internet Bank to anyone looking for world-class customer service and professional banking needs.
The bank is probably the worst I have ever dealt with in 40 years! I was told by Chuck Gearhart and assured that they would overnight my IRA funds on Thursday 3/5/20/. They packaged it at 12 pm and looked at it for the rest of the day …
Great team! I found myself hardly ever visiting my branch and I heard of First Internet Bank. Couldn’t have made a better decision! I highly recommend their ease, especially for people who enjoy online banking!
This is my second refi with First Internet Bank. Their rates and fees can’t be beat. Everyone was quick to respond and always straightforward. The online portal and user interface couldn’t be simpler to use. I highly recommend this company.
Closed a loan in April 2021 ist payment due 6/1/21. They sent someone to my house and hand a worker an unsealed unmarked letter stating we were in default and that they had been unable to reach me by phone or mail now letter had personal information that now a stranger has this information on May 24 BE AWARE
First internet has the best rates for a mortgage.
They also have great people working there.
I have and will continue to recommend them for mortgage use.
Just received very poor advice from First Internet Bank (FIB) and I would caution people to use this bank as they don’t take any accountability for the incorrect process they told me to follow. My late husband had an account with FIB for …
Worked with Scott Forster. Scott was very helpful, responsive and followed through with what we agreed to and answered all of my questions. There wasn’t any typical sales pitch. He understood my goals quickly and presented numbers that made sense. Thank you Scott!
Art is great to work with. Knowledgeable, quick to communicate, very helpful. Recommend!
Rates are a full 1% higher for a jumbo loan than most banks I’ve gotten quotes from. Person I spoke with was pretty arrogant…he was on speaker phone and my wife was shocked with the conversation.
I have used a number of banks for my businesses throughout my decades. The customer service from First Internet is fantastic and they have a better web portal than most banks and great interest rates. …
Awesome bank that offers great rates on check accounts, mortgages, savings accounts, CDs, etc. They have been extremely fast, professional, thorough, and accurate with their customer service. I am extremely happy I switched to banking with First Internet Bank. I recommend this company to all my friends and family.
We used FirstIB mortgage for the purchase of home. FirstIB wasn’t a local bank. My real estate lawyer’s team said that FirstIB were really closers in the end, better than our local banks.
I LOVE this bank! I have been a customer since 2000 and have saved lots of money using an interest-bearing checking account that gives me free ATM withdrawals each month. I got my mortgage from them at 4%, a home equity line of credit at …
From the very beginning I had nothing but problems with First Internet Bank. When I decided to build my new home in November of 2015, I did extensive research on potential financial institutions. In the end I selected First Internet Bank …
As always, Ray Berger exceeded expectations on the financing of our new home. He is very thorough and professional and our closing went without a hitch. I highly recommend Ray. Couldn’t be happier.
This is my second mortgage with FIB, and my last.
The repitive submission of paperwork requires a full time effort, they seem to …
I opened up two three year ROTH IRAs with this bank at about 3%. They just notified me that they will be cancelling the IRAs as of 10/1/20. Let me get this: I commit funds to them for a certain time frame and in turn they promise me a 3% …
Ashley did an amazing job. Appreciate all her hard work in providing quick approval and closing. Would definitely recommend Ashley and First Internet Bank.
My experience with Scott was a great experience. Scott was great to work with. Scott always answered my questions always kept me informed and up to date. I have nothing negative to say about my experience with Scott. It was smooth stress free and great learning experience on the home refinancing process.. Thank You Scott
Our loan process with First Internet Bank was a waste of time and effort for an entire month. Initial promises of “No initial fees” up front and leading us to a meaningless dead-end result completely changed our perception of this bank …
Great company to work with. Two loans with Chris Lawson both went very smooth. No hiccups or misinformation. Don’t hesitate.
I did apply for a mortgage online. The process was fast and straight forward. Rates and costs were lower than other banks. I recommend to do business with them. I close in approximately 60 days. Richard was excellent.
I, for one, am NOT happy with my dealings with First Internet. I feel scammed, my credit rating has been hit and I am still awaiting a refund from them a week after they claim it was credited. Our needs were different then most but as a …
Worked with Ray Berger. Excellent and caring loan officer. Helped navigate a difficult and complicated construction loan process and helped ensure it closed. Easy online portal to upload documents. Great company to work with.
Unfortunately my last experience with First IB has not been the greatest. I had a previous horse trailer loan with them which the financing part went VERY smooth with Steve Cartwright, he was awesome! This time around the experience has not …
Excellent Easy to work with I recommend them very much
Have banked at FIB for 18 years and love the very personal service I receive. They have always accommodated me with one-off issues and this is the only bank I know that will give you full access to mobile-deposited funds the same day they …
This company is the definition of predatory lender. Did they will know that leaves me alone, no matter how many times I’ve asked, they just keep calling, and emailing, and sending me copies of my credit report in the mail. We have unsubscribed from emails and called customer service many times ask them to leave us alone.
It is really a benefit working with some that is not practicing or learning on your loan. Michael McCarthy is pleasant, however very direct and professional. None of my interactions with him were pointless or wasted time. If you want it done right the first time, without fanfare or drama, this is your guy.
Recently refinanced our hone with First Internet Bank. Super easy and smooth process and the bank offered us the lowest rate out there with minimal closing costs. Highly recommend!
Love this bank. Got 2 investment mortgages within a few months of each other no hassle. Michael Mccarthy was my mortgage lender. Nothing but awesomeness from this guy. Just provide proper documentation and it will go through in a breeze
For me – a waste of a lot of time, and in the end I was left void of any clear explanation for why they couldn’t help me with a 40% loan to value mortgage.
The whole experience was very similar to having to communicate with a computer …
Another excellent transaction with Max Kotterman! I already lost count to the number of deals we have closed together! Thank you First Internet Bank for beating out the competition, keep up the great work and keep up the great customer service!
Could not recommend Arthur Haan enough. He made the process easily digestible. Thank you for all of the help!
My husband and I just completed refinancing our home and had the sincere pleasure to work with Jacob Strain. Jacob was professional and easy to communicate with. He answered all of my many, many questions, kept us informed as to the progress of our loan application, and responded to my emails and voicemails promptly.
We worked with Paige Ruedisueli on our refinance, and she did a superb job! From start to finish, she was personable, informative, and efficient. Every commitment she made was kept, and the whole process was highly efficient and fast. Wish I had another refinance to work on with Paige and team.
I opened a saving account last month. The staff is incredibly friendly and the interest rates are amazing for a savings account. Every time I go in to make deposits, I am handled quickly and professionally. I am highly considering …
First Internet Bank and Jessica specially have gone above and beyond to meet our needs. She is very professional and knowledgeable in her field and that helps tremendously whether you are buying investing or expanding your real estate portfolio.
This was the smoothest easiest loan application I’ve ever Done
Not all banks offer business accounts. FIB does and does pay a higher than normal interest rate. You would expect an internet based bank to offer a superior online experience. Not so! I have been a business customer for a year. A …
Ray and his team were excellent with education, communication, and patience as my wife and I went through our first mortgage process. I would highly recommend Ray and First Internet Bank team!
First internet bank helped for home loan refinance and they did an amazing job. They provided the best rate and very cooperative.
I’m extremely happy with Max Kotterman and first internet bank services and I would highly recommend them for mortgage loans.
We used First Internet Bank to refinance our house. Nikko Grant, our loan officer, was very professional and friendly. He quickly responded to all of our questions and was very informative. I would highly recommend FIB.
Michael McCarthy was the best! He was always responsive to any questions and or changes made. I would definitely recommend him and First Internet Bank for your mortgage needs!
This is the third time I have used First Internet Bank – FIB. I’ve done two mortgages and one refi. They consistently hold some of the most competitive mortgage rates and their team is great at answering questions and working through …
I found First Internet Bank online in early 2000. It was a new concept to me. I decided to try it and for all the years I was with them I was more than pleased with my service. Even though I travelled a lot they delivered a service that I was pleased with. Keep up the great work!😬 …
Years ago (back in 2002 or something) I new I would be traveling a lot for work and this was before getting money from any random ATM would always work. This bank, despite it’s rather Y2K name, had great rates and promised a refund of my …
The banking has been easy with higher money market rates than competitors. Their mortgage office was fantastic, helping us close in less than 30 days.
After completing the mortgage refi process with FIB, I have complement them on having competent staff who actually desire to make the process go smoothly. We had everything work out as expected without a hint of BS from start to finish. Very happy with our morgage loan officer Greg Norwood and our refi with FIB!
Super easy to work with and made getting a RV loan simple! Great experience and was very quick. Matt was very helpful and walked us thru everything. Impressed with his customer service! Got a great rate and new RV to boot!
I did my homework when choosing FIB the first time in 2012. Since then, I’ve done my homework each of the subsequent 6 times we’ve purchased or refinanced with FIB. What I compared each time were 1) APR, and 2) Closing Costs. In almost …
We shopped lenders and found that First Internet Bank could give us a better deal. Max was great at walking us through the steps and keeping in communicate. He checked in along the way to make sure we didn’t have any questions and got a great deal that really worked for our specific needs.
Chris Lawson is the best!! He’s helped us out on numerous occasions and we’ve always been so pleased with his knowledge and expertise. We highly recommend Chris for all your home loan or refinance needs. We are customers for Life. Give him a try and I promise you won’t be disappointed!!
I’ve been a First IB customer since before anyone really knew what Internet banking was (17 years), and I’ve always loved their customer service. However the mortgage team exceeds even my high expectations. I’ve been lucky enough to work …
I had a very pleasant experience with Derek Huffer and the First Internet Bank team. My son referred Derek to us after his experience. Derek is very professional and was very responsive. If I was unable to speak to him directly, he would …
This is the bank and service one thrive for. I enjoyed every instant of work with Gary and his team. Highly , Highly, Highly recommend to give it a try. …
I filled out an application and they denied to give me a checking account. If you don’t want my money, I cant help you. This isn’t an application for a credit card, it’s an application for a checking account. Is it that hard???? I also …
I have done many mortgages and re-fis in my life. But none was as effortless as the one with Jessica at First Internet Bank. I’m self employed, so that adds extra wrinkles. But First IB made it as painless as possible, and we went from application to close in 3 weeks. A really great experience.
Great rates and I got the refinance loan on the terms that I wanted. The process was very thorough and once all the paperwork was submitted the loan was quickly approved. I am very happy with the results that will save me money during the term of the loan.
Ray was very easy to work with and helped us lock a favorable interest rate on our one-time closing construction/mortgage loan.
Chris was very helpful and professional. I look forward to continuing business with him.
I was a long standing member of USAA for years, I decided to bring my business over to Fist Internet Bank, since I have done that the rate sharing, personal service, professional staff, & the Paycheck Protection Program department has been …
By far the WORST experience! Took over 2 months to open a small business account. Only one customer service/banking representative, Will Hernandez, was responsive. …
Rick was direct and thorough, netted select options on a quick call and explained the details clear and concise. We actually found a mortgage type we had not previously considered that turned out to be a great choice. They came in lower …
This bank definitely has issues with their internal processes. Different reps give you different information on the same issue which causes the problem to linger for a long time before reaching the final solution. …
First Internet Bank has consistently had the lowest interest rates and closing costs the last five times I have obtained a new mortgage or refinanced a mortgage. Max Kotterman and the other employees provide great customer service.
I spoke to many loan officers while shopping around for a bank to facilitate my refi for my home. …
I had a very smooth and surprisingly stress-free experience refinancing even during this entire COVID19 pandemic. My brother has used First Internet Bank twice to refinance already and recommended Greg Norwood! He was extremely helpful and …
From start to finish Joey Newton and First Internet Bank took care of my re-finance. The whole process was smooth. Joey, was very helpful and made sure the process stayed on track. I’ve never experienced an easier process.
Grant was conscientious, professional, efficient and dedicated in every way to make a great customer experience. He helped minimize the difficulties and especially the time consumption for the requirements of a loan refinance. He was a pleasure to work with and I highly recommend him.
Mike Watson at First Internet Bank is the reason why we choose this bank over and over again. He is extremely professional, friendly, true subject matter expert. He is prompt to respond, and is very honest and helpful. …
This is my second loan processed with FirstIb and Mark helped me process both the loans on time and also upfront in all the communication and sets the expectation right. He worked diligently and met some aggressive deadlines in closing this loan. I am very happy working with FirstIb and wouldn’t hesitate to work them in future as well.
From the initial inquiry with First Internet Bank on refinancing our home through the closing of the transaction, they have been very responsive and supportive throughout the process. While First Internet Bank doesn’t have local branches …
Worked with Mr. Chris Lawson AGAIN for a mortgage refinance through First Internet Bank. Once again Mr. Lawson delivered a great experience, explaining things throughout the entire process. I have worked with Mr. Lawson on 3 or 4 …
It has been a wonderful experience working with Scott and the First Internet Bank on my house refinance .Scott is absolutely incredible. He’s been so responsive, so patient, and just wonderful at his job.He was very professional at all …
I am very satisfied with Ashley Voynovich
Mortgage Loan Officer | NMLS # 1515362
She is very thorough and helped me all the way from beginning to the end. I strongly recommend Ashley at First Internet Bank for any mortgage purpose.
I initially bought my mobile home with FIB and now I’m refinancing with them. Jacob Strain and Grant Gaylor are absolutely amazing. 10/10 would recommend, will use them for all my home purchases
Joey Newton was extremely easy to work with for the refinance of our current home. He was very responsive and was always available to answer any questions that we had. He made our refinance process quick and easy thanks to his excellent customer service. I highly recommend his services!
I absolutely LOVE this bank! I recently tried a local brick & mortar bank—no comparison! Great customer service. I can do anything I need with them over the web. Been with them for over 20 years. Couldn’t be happier.
I’ve banked with First IB for nearly 20 years. The ease of being able to use ANY ATM and get reimbursed the fees is remarkable. Plus, I just refinanced with Chris Lawson (my second time with them) and got a great rate, with a very smooth …
Joey made the mortgage application process smooth and comfortable from start to finish. He is able to explain the process well and is quick and responsive to follow up questions and requests. All parties involved, from the borrower …
First Internet Bank of Indiana is a great place to get mortgage product. I usually get my mortgage refinancing done with them when interest rate drops. They have awesome deals at market rate and they deliver what they promose. I will go to them again when rates drop.
My experience with Jessica at FIB was an absolute pleasure. She was extremely timely in her responses and always kept me posted on what was going on throughout my refinance process. Reviewing my options with her was easy, and she was …
Jessica Callahan did a fantastic job setting up our HELOC. Very knowledgeable and kept us informed every step of the way.
The loan officer, Destiny Ballinger, was professional and helpful throughout the process. She kept me updated and answered all my questions very promptly. She made the refinance experience as fast and easy as possible.
I had a very good, professional relationship with First Internet Bank. Everyone I corresponded with, was very helpful. They responded to my emails and phone calls quickly. Their ReFi rate and costs were phenomenal. I highly recommend them if you are thinking about a mortgage. Call them and ask for Ashley. Pat H.
This is very shady bank. i have tried to open a cd account and they refused to open without any explanation. I called their customer service and they also have no reason for denying and told me to open account at another Bank. I do not recommend this bank to anyone looking for a reliable banking experience.
This is our second time working with FIB and Greg Potter on a refinance. We went back because our first experience with them was really great – and our second was the same. Greg is super helpful, very knowledgeable and easy to work with. …
We had a great experience with first internet bank for our mortgage refinance. They gave us the best rate around and our consultant Destiny guided us through the process from beginning to end. They were quick to respond to questions and emails which I greatly appreciated.
First Internet Bank provided us with a very competitive rate. Brian Lubert was our loan officer, and I highly recommend him. He was so fast with his response time, and he answered all of our questions. He made a complicated process make sense. He will be the first person I call for any future mortgages or refinances.
I have banked with FIB since their inception. I have since used them for an auto loan and now a mortgage. FIB is a quality outfit! I would not bank anywhere else. Always personable and awesome technology. My recent mortgage experience was …
This was my first time with refinancing my home, and Derek was very through, quick to respond, and walked me through every step so I was comfortable with my decisions. He was great to work with, would absolutely recommend! I had excellent customer service from every member of my team and I really appreciate their timely responses.
Great experience with Chris and his team . He made everything so effortless, he was always available even on weekends or vacation, he helped us twice for a refinance and there is no doubt we would use him again, for a moment a thought about …
Joey Newton with First Internet Bank was very helpful and let us know what was needed and when. It was a smooth transaction from start to finish.
We researched for the best interest rates and lowest closing costs and best customer ratings and located First Internet Bank filled the bill on all counts. We worked with Brian Warden and could not be happier with the process and outcomes. …
Our business (The Christmas Stand LLC) had applied to have a business checking account with this company. Their internal team should do an audit of their processes, as we were not dealt with fairly and with integrity. As our company grows …
First Internet bank and my loan officer are the best people to work with in obtaining a home loan. Very professional and trustworthy. I have completed 2 separate home refinances with Brian Lubert and I could not be more pleased with the …
For an online bank they are not user friendly within their site. We use BOA also and their site is amazingly user friendly. FIB you need to step up your and make your site user friendly!!!!!! Then you would be an amazing bank!
I would give 0 stars if I could. I had a very negative experience with First Internet Bank. I was denied a Money Market Savings Account for reasons they refused to divulge or allow me to address, other than to say it was related to …
Very thorough and helpful loan officers who will get you through the process quickly and with plenty of communication.
This is my THIRD refi with Kathy Ray and the team at First Internet Bank in Fishers, IN. I live in San Francisco and my properties are here, too. I found First Internet a few years ago when checking rates on Bankrate.com — their rates …
Nikko Grant was very experienced and helpful in the home buying process. Highly recommend him.
The process was very easy. I shopped around for a while on a refinance and First Internet Bank came back with a good interest rate and very low fees. With other lenders I spoke with the fees were very high on similar rates. Communication …
Thank you so much Ashley Voynovich, First Internet Bank! We really appreciate all your assistance and effort! I can’t thank Ashley enough for all she did for us! Ashley and her team were amazing! She was very professional, available …
Chris Lawson and his team have helped us buy our house and refinance our house now in the past three years. Chris was very helpful and informative in everything that had to do with the home buying and refinancing process. Some of the home …
Nikko at First Internet Bank was great and responsive throughout the whole process. There’s not anything I was guessing about through the whole process and communication was always quick. Would no doubt use him again, and was very happy …
Grant was exceptional. His communication was proactive and he was quick to respond to questions. Highly recommend!
At the end of the process,my mortgage banker Derek Huffer felt like family.First Internet Bank made the process seamless and painless.Thank you guys!!
Joey was incredible from beginning to end. He helped smooth the road bumps and keep the process stress free. Would recommend 1000%!
FIB has never let me down. They simply do what they say they’ll do- do it well- and do it every time- on time!
I took advantage of refinancing at today’s rate and found First Internet bank to be much more easy then any other refinance I’ve done in the past. All on-line, all quick, and efficient. Chris Beggs and his team were quick to respond with any questions I had as well discussed in detail all options. Highly recommend.
Great experience working with Brian. He got me some great rates and made this process as easy as possible.
Rick Anderson at First Internet Bank made it easy to communicate, fill out paperwork, and most importantly made it easy to compare loans to determine that First Internet Bank had the best rates! Will use them again and refer them to family and friends. By the way, this is my second refinance with them!
This bank might give you higher interest rates compare to other banks, but do not open an account with them. Very slow with fund transfers and worst of all, they set a limit of $500 fund transfer per day and maximum $5000 per month. You …
Bertie was very helpful and made my first time homebuyers experience run smoothly. I work a lot, but Bertie took the time to work hand and hand with my realtor to make sure the process continued to flow. Thanks again Bertie and First …
Great experience overall. Joey was very helpful and responsive to all my questions. Portal to upload documents was simple to use. Would recommend First Internet Bank to anyone looking to finance their home.
Very professional and helpful. Great experience, easy and efficient. I reccomend using this bank for any banking needs.
I’ve had FIB for 7-8 years. HIGHLY recommended. Excellent customer service. Accessible people. No one reading to you off some bureaucratic script when you call in. No automated bologna or bots if you email the bank with a concern. Everyone …
Tom Merrill is as professional as they come. He is very thorough in his communication and helped us with any questions and concerns we had in a very timely manner. Highly recommend!
Update: They called me after noticing my review a couple years later which reminded me that I have had two mostly good experiences since the poor refinance process. So I added two stars. Always the lowest rates available. …
No problems so far but it’s only been a week since I opened my first account. Friendly phone service and are able to answer all my questions.
Destiny communication was stellar!!!! She was ALWAYS there when I needed her, answered every questions in its entirety and to perfection. Being a first time home buyer, she made everything very easy, I’m happy and I honestly appreciate her. GIVE HER A RAISE!!!!
All of my interactions with First Internet staff were prompt, informative, honest and effective. I recommend them each and all.
I have closed many properties and First Internet Bank is the best lender I have worked with. Professional, timely and transparent every step of the way! Tom Merrill was great…he said what he would do and did it!
I would definitely use again and recommend to family & friends.
They managed to take the complicated process of applying for a home loan and made it easy. Everything from Arthur’s patient explanations to the awesome online tools to aid the process.
It’s a slow, tedious process “connecting” bank accounts (at least for me;-) for transfers, but the APY should make it worthwhile.
(One note, our Banker in CA asked why we did not “simply write a check”.
I’ll look into that and try to post what I find.
Hi Katherine Ray,
Finally, Closing ls done without any issues. …
This will be the 3rd or 4th trailer that we have financed through First IB. The process has always been smooth, efficient, fast and super easy. The rates always beat our local banks and it’s just so easy!!! Brandon Connor is who helped me …
Rick Anderson with First Internet Bank was the the most attentive person I’ve ever dealt with regarding my refi. He was able to extend & hold my rate at 3% for almost 2 months while I waiting for personal & business documentation. If he …
I would like to know who has shares in this bank. Probably a lot of fishers politicians. Your sign is a black eye on our city. This is not Shitcago.
FIB has great MM interest rates, and, unlike many Internet banks, actually answers the phone and follows up with customers. I recommend them to anyone for any range of banking needs.
Arthur Haan and the team helped me qualify for a quick and relatively painless mortgage. I closed in a matter of weeks and the bank was helpful and communicative through the entire process. I would absolutely use them again!
If you are looking for a good loan company this is the one! I did a lot of loan shopping for a great lendor and my search ended with First Internet Bank! Ashley Voynovich was amazing! She was very helpful, and a enjoyable person to work with! Thanks again Ashley and First Internet Bank!
Tom Merrill is amazing. Extremely responsive and helpful. He made the mortgage of our first home purchase the easiest part of the process. Would highly recommend.
I had an amazing experience working with Nikko from First Internet Bank for my loan application. His communication and guidance throughout the whole process was vital to me as I navigated through the loan application. I will highly …
Jeff Cotton was absolutely amazing in his abilities to find us a great interest rate, a low monthly payment and zero points on our cash out refinance. He answered all of my questions and promptly delt with all of my concerns. He was …
Grant Gaylor and his team over at First Internet Bank made my loan process simple and easy! The upload portal made my internet experience a breeze and their constant communication through the entire process was honestly a blessing …
The lending experience with this bank was fine when I purchased my home in January of this year (2022). My loan officer was timely and helpful with email responses. In that regard I have no complaints. …
I have used the the services of First Internet Bank a couple of times now over the years. I loved working with Richard Anderson he kept me informed while guiding me through the mortgage process, but most importantly the recommendations he …
Rick and his team were fantastic! They helped us expedite closing and went above and beyond to make sure we got the best rate available. I would recommend First Internet Bank to anyone in the market for a home mortgage.
From Day 1 of working with Greg Potter was THE BEST. I COULD NOT WAIT TO SHARE MY EXPERIENCE!!! This is indeed a real person/real review. I initially started my mortgage process with other banks, but they didn’t work out. Credit Karma …
Thomas Merrill, a loan officer, has the heart of a teacher. He assessed my loan situation (new home loan with endless delays) and offered me the best options in simple terms yet very detailed. He is very knowledgeable, patient, kind, and …