First Northern Credit Union is one of the largest, healthiest & most progressive credit unions in Illinois. Visit FNCU for banking, loans, mortgages … See more
The Customer Service agents are Rude and they do not let You Explain Your Problem without interrupting you. I will no longer be doing my business with them
My experience is always great. I generally ask assistance through Rosa, she is awesome and very helpful. But everyone their can and will take care of you! Thank You ROSA For All That You Do!
This credit union doesn’t accept Documents from state of Illinois or irs documents but don’t worry they will do hard inquiries on your credit score
And after that they just say sorry we can’t proceed with your app
Extremely rude. The rep James Church was upset that I did not provide him with personal information quick enough so he decided to make a rude comment and hang up. I was asking to see if a fax could be sent and his response SHOULD HAVE BEEN …
Their customer agents have terrible nasty attitudes. Their tone always sounds like they’re annoyed. Like ma’am, this is my money, my account I should be the one mad if I have an issue. They’re so dry and cut you off. I will be closing my account at FNCU.
Don’t even bother with this Credit Union (not just this branch). I ordered a replacement debit card on January 22. As of February 23, I STILL have not received it. This is not the first time something like this has happened. Take your business to another place.
I have never written a review online however I was that heated up about my experience today. I sprinted across town to get to this credit union and got there at exactly 4:30.. clearly panting and tired, the guy working said “we’re closed”. …
I was looking for an auto loan. I just happened to find First Northern online . I found Belinda and she was so awesome! She guided me through the process so professionally and with such a beautiful soul. She was so helpful and I appreciate …
This place is something else. never have I been so insulted and treated with such horrible customer service in my entire life and I only have just refinanced my auto loan with this place a week ago their website is so backwards and …
I have used FNCU and have always been very pleased with the service and costs for loan products. This week I have been working with Michael Arturi over the phone and email to help me pay off and transfer title on a car I am selling that …
This review applies to my interaction with First Northern in general, not to any specific branch. I am rating one star due to a recent negative experience. I had just paid off my auto loan called to requested the vehicle title. I spoke with …
For some reason, even though I mail my car payments on time, they take a week or more to show up at this Chicago location. Michael could not wait for my check to show up (even though I told him it was mailed a week ago), so I had to pay …
My experience with FNCU was incredibly frustrating. I tried to open a new account upon moving to Chicago. Even after providing evidence of purchasing a home in Chicago and providing multiple other pieces showing Chicago residency I still …
I bank with Kane County Teachers Credit Union (CU). There’s only 3 locations, maybe 4 now, all located in the suburbs. This is their sister CU for transactions needed far from home base. Very convenient and great customer service. You’ll …
I’ve been a member since 2008 and have had zero issues. I don’t do too much banking; sometimes mobile deposits, internal/external transfers, but that’s about it. I have a debit card. Honestly, I’ve been quite pleased as a member. I’ve …
Rude people enough said
Pleasant
They truly are rude.
The Customer Service agents are Rude and they do not let You Explain Your Problem without interrupting you. I will no longer be doing my business with them
I just refinanced my car with FNCU and got the best interest rate possible thanks to Rosa. Thank you FNCU and Rosa for exceeding my expectations!
My experience is always great. I generally ask assistance through Rosa, she is awesome and very helpful. But everyone their can and will take care of you! Thank You ROSA For All That You Do!
This credit union doesn’t accept Documents from state of Illinois or irs documents but don’t worry they will do hard inquiries on your credit score
And after that they just say sorry we can’t proceed with your app
NOTE: I see poor reviews. I personally only use them for withdrawals and deposits really. Not loans or more in-depth transactions FYI. …
Extremely rude. The rep James Church was upset that I did not provide him with personal information quick enough so he decided to make a rude comment and hang up. I was asking to see if a fax could be sent and his response SHOULD HAVE BEEN …
Their customer agents have terrible nasty attitudes. Their tone always sounds like they’re annoyed. Like ma’am, this is my money, my account I should be the one mad if I have an issue. They’re so dry and cut you off. I will be closing my account at FNCU.
Don’t even bother with this Credit Union (not just this branch). I ordered a replacement debit card on January 22. As of February 23, I STILL have not received it. This is not the first time something like this has happened. Take your business to another place.
I have never written a review online however I was that heated up about my experience today. I sprinted across town to get to this credit union and got there at exactly 4:30.. clearly panting and tired, the guy working said “we’re closed”. …
I was looking for an auto loan. I just happened to find First Northern online . I found Belinda and she was so awesome! She guided me through the process so professionally and with such a beautiful soul. She was so helpful and I appreciate …
This place is something else. never have I been so insulted and treated with such horrible customer service in my entire life and I only have just refinanced my auto loan with this place a week ago their website is so backwards and …
I have used FNCU and have always been very pleased with the service and costs for loan products. This week I have been working with Michael Arturi over the phone and email to help me pay off and transfer title on a car I am selling that …
This review applies to my interaction with First Northern in general, not to any specific branch. I am rating one star due to a recent negative experience. I had just paid off my auto loan called to requested the vehicle title. I spoke with …
For some reason, even though I mail my car payments on time, they take a week or more to show up at this Chicago location. Michael could not wait for my check to show up (even though I told him it was mailed a week ago), so I had to pay …
My experience with FNCU was incredibly frustrating. I tried to open a new account upon moving to Chicago. Even after providing evidence of purchasing a home in Chicago and providing multiple other pieces showing Chicago residency I still …
I bank with Kane County Teachers Credit Union (CU). There’s only 3 locations, maybe 4 now, all located in the suburbs. This is their sister CU for transactions needed far from home base. Very convenient and great customer service. You’ll …
I’ve been a member since 2008 and have had zero issues. I don’t do too much banking; sometimes mobile deposits, internal/external transfers, but that’s about it. I have a debit card. Honestly, I’ve been quite pleased as a member. I’ve …