First Service Credit Union is a member-owned financial cooperative. We understand the importance of a healthy financial life. That’s why 15 Brown … See more
(Translated by Google) It is an excellent bank, here they treat you as a person, as a friend, as a family, they try to help you in everything, I thank the entire team, in all the branches that I go they have very good attention. Thanks …
(Translated by Google) The app does not work, the web side does not work, very good staff on the phone, but I want faster. Delete all the web side and the app and start again …
I would like to thank you Susan and Jessica for outstanding service. The whole process of conducting business with FSCU has been very smooth and was aided by the expertise brought by its amazing staff. …
Great service here. Victor Hu was great to work with when I was needing an auto loan. He communicated well with me whether that was through email, text or phone call. Look forward to working with him again in the future.
This the best credit union outhere I’m happy to be a member of it, I would definitely recommend friends and family also they have outstanding services.
Refinanced my auto loan through them
my previous finance company never received payment Now Im stuck with late fees
Cannot seem to reach anyone
Extremely disappointed with FSCU
I had the BEST EXPERIENCE with loan officer GHIZAL as she was EXTREMELY helpful and went out and beyond for me and my husband, if I could give a million stars i would…THANK YOU SOOOOO VERY MUCH!!!
I no longer reside in Houston, but still have you as my bank. I’ve had this account over a year… Terrible customer service not noting the account. I requested replacement card 6/22 said it didn’t entered until 6/28 didn’t out till 7/3 …
I recently got an auto loan with them and the process went so smoothly thanks to (Alexis Moseley) who was super helpful and answered all my questions so quickly. Definitely a 5 star ⭐️
What an amazing customer service experience !
Jimmy Galvan was very professional, quick and very kind!
I was surprised of how quick he worked things out! …
Superior service was provided by Raoul Cortes with my car loan. One of the fastest and courteous loan service i ever got from Raoul and FSCU. Glad to be member of this CU. Thank you Mr. Cortes for everything!!!!!!!!!!!
I’ve been with FSCU since 2019 when they financed me my very first 2015 ford mustang, recently the motor on the car blew and i was stuck paying for a car i no longer drive, i was stressing day in and out, until i had the guts to reach out …
I have bought many vehicles over the years and have never gotten the quick responses and great service as I, have had with Raul Cortes of FSCU. Fast, friendly, and simplified. Keep up the great work!
Horrible customer service called before the bank was closed was on hold, when my call was taken it had just turned 5:00pm teller pretended not to hear me so she could hang up the call
Absolute worst customer service i’ve experienced in my life. Everyone is so rude not willing to help. It’s like pulling teeth to get any help. Calling the customer service line is even worse everyone has such a bad attitude not willing to …
I must say that I am very impressed and would highly recommend receiving loans from Michelle Ryba. She was patient and very helpful with me.
Thank you Michelle for all your hard work!
My loan officer is Raul Cortes and I have been working with him for over a year now. He is great and has always taken care of my family with our loan needs! I highly recommend you going and seeing him at the West Sam Houston location!! …
I have been with FSCU going on 3years. Had excellent experience. Had a chance to work with the loan officer Ghizal Askaryar. I cannot thank her enough to work with me on my loans by going above and beyond to resolve my problems. She’s …
Call Center has no patience with the members and have terrible attitudes. Honestly, how do you have fabulous in person member services but horrible phone skills? Don’t get me wrong, I love FSCU and believe that the products are A-1 along …
Have been a member of this Credit Union for a number of years and can’t say enough great things about the staff here! All the benefits of banking that we expect but with the personal touch that is missing from traditional big name financial …
Just spoke with Leara and she was the worst. Unfortunately we have been with this credit union for years but we are going to be changing that really soon. This Credit Union steals from your account and they have liars working there. We had …
I transferred both vehicles to this credit union with liability insurance and everything was okay and the process was completed March 26th 2021. 4 months later I get an email stating I will be charged extra for not having full coverage so I …
I really enjoy going to this location every week. Blanca is there every morning with a big smile on her face to greet and help me. Christian and Tanner are always happy to help with anything I need too! The security is also a cool guy.
I highly recommend getting a loan over the phone if you don’t have the time to hop online. I Inquired about a loan during a branch visit and had a loan officer reach out to me during the hours I requested. I highly recommend Michelle Ryba …
This a truly a great place to get banking services! Michelle R in the Park Ten office did an amazing job today and was able to answer all of my questions and complete the end to end application process. She was quick and efficient by …
First Service Credit Union is Awesome. I had fraud on my account and called the Credit Union at 6:00 to report it and cancel my card to my surprise they were open and took care of it immediately. Then I went into the Spring Cypress location …
Michelle Ryba helped us get a loan with a lower interest rate than other places while still keeping our monthly payments low. Communication was top notch and everything was handled on time. She answered all my questions as I was new to the …
They tell you one thing and then do the exact opposite. Then look at you like yup your SOL try back anyother time. not to mention the call center. Leave you on hold to avoid answering you when you ask legit questions. Terrible all around.
I was very disappointed when I tired to apply for home refinancing. I got a call from a representative. She was courteous but unfortunately, I was occupied and unable to talk. I asked her to call me back at 4pm on 02/8 Tuesday but never got …
I have been a member at FSCU for many years after I left Bank of Texas for ripping me off by strategically running payments so my account can charged NSF fees. It turns out, First Service is no different. How is it that in less than 24 …
Have been a member since 2020 and ever since they have been really help full and attentive to me and help me in so many ways to make me feel successful in what I am doing in life. Thank you Victor Hu.
These guys deserve negative stars and should rename to Last Service Credit Union. I applied for a personal auto loan and I clearly explained to the lady that I have other vehicles which are tied to my business and could prove they’re being …
I was assisted by Suzanne via phone while filing a dispute, this was my second time dealing with her and I absolutely hated this experience more than the first time, she’s not friendly, helpful or professional , our interaction was more …
My wife and I were helped by Michelle at First Service Credit Union and she made the loan process a great experience. She was very efficient, knowledgeable and very courteous. Definitely a five start kind of service.
Michelle Ryba helped me with purchasing a new vehicle. From beginning to end she was there to answer questions and break down the car buying process and what to expect from dealers which help me prepare to deal with them. I recommend asking for her if you are looking to get a new car.
Applied for an auto loan and was reached out by Blanca Ruiz with FSCU. She slam dunked it with helping me every step of the way and getting a great rate along with communicating with the dealer. I highly recommend her and FSCU – glad to be getting my loan from them.
I obtained my vehicle loan at FSCU and my agent Michelle was such a delight. She went above and beyond to assist me with how to explain to the dealer I was getting funded by them. I was at work so her time efficiency was amazing. Wonderful service throughout the process!!! 👍👍 …
I have never left a review before but I was so amazed by how Arieal and Celeste jumped through hoops to get me a pre approval so that I could make an offer on a house before end of day on Friday. I have not experienced this type of service from a CU in the past and I have been a member of 2 others. Service at its best.
For the second time in the past year, Michelle Ryba at first service credit union park10 branch has provided me excellent service in providing a car loan and with the best possible interest rate. I’ll never use anyone else for my car loans. Thank you Michelle.
I was helped by Michelle Ryba. I absolutely recommend her to anyone. A 10 out of 10. Fast and timely replies back with any concerns an questions. Always kept me updated with any changes. She made my whole car loan process and purchase so …
Give them a chance to shop auto rates for you – They’re great to work with and can be pretty competitive w other financing sources. Jessica L was especially great to work with.
Great customer service! Walk me through the process of a loan I was doing. Help me understand all of my concerns. Went as far as accommadating me on time used to help me with my loan because of my crazy work hours. Thank you Victor
Mr.Kendale in loan division is absolutly an amazing professional that goes above, and beyond to help his customers. He is an definition of true excellence, and proven results. The whole branch is very respectful, and caring to the customers …
Chad Simmons helped me with my home equity loan at FSCU. He was most awesome in being highly responsive and straight-forward throughout the process. Similarly, Mia Raymond, who conducted the processing of the loan was always accessible and …
This bank is sure quick to send refinancing letters that’s already with my vehicle information. Their promo code didn’t even work either. Oh, okay.
Still, I submitted an application about refinancing my vehicle, and I get turned …
FSCU gave me the best auto loan with the best rate. Alexis Flores at parkTen branch made my entire auto financing process so smooth and pleasant. Alexis is very respectful and knowledgeable. He went above and beyond to help me get …
On a scale of 1-10, Chad Simmons of First Service Credit Union is a 10. He did a fantastic job helping me with their services. Chad and the people over at First Service Credit Union made my life a lot easier. He thoroughly explained …
I bank in San Antonio, Texas.
However, I have two vehicles financed through First Service Credit Union in Houston, Texas. Sounds like an advertisement but Never met anyone from that branch. …
Met Mrs. Blanca Ruiz at a gas station and as she saw me struggling with my car she came over to introduce herself and give me a business card. She was so nice and informative and told me to contact her for any loan needs (my car has not …
(Translated by Google) It is an excellent bank, here they treat you as a person, as a friend, as a family, they try to help you in everything, I thank the entire team, in all the branches that I go they have very good attention. Thanks …
(Translated by Google) The app does not work, the web side does not work, very good staff on the phone, but I want faster. Delete all the web side and the app and start again …
I would like to thank you Susan and Jessica for outstanding service. The whole process of conducting business with FSCU has been very smooth and was aided by the expertise brought by its amazing staff. …
Great service here. Victor Hu was great to work with when I was needing an auto loan. He communicated well with me whether that was through email, text or phone call. Look forward to working with him again in the future.
Customer service horrible
Highly professional staff
Great bank ! Helps when the need arises….
Customer service is always superb! Over the phone or in person!
Great work getting my mortgage refinanced!
Highly recommend Michelle Ryba. She was extremely helpful
Huge thank you to Michelle! Refinancing has never been so fast and easy!
Very efficient on their customer service and attitude..I drive 10 minutes more to go to this branch.
Great bank! Highly recommend for car loans and refinancing – their collection staff is superb as well.
Thank you Michelle Ryba!, good work getting my auto loan refinanced!.
This the best credit union outhere I’m happy to be a member of it, I would definitely recommend friends and family also they have outstanding services.
Refinanced my auto loan through them
my previous finance company never received payment Now Im stuck with late fees
Cannot seem to reach anyone
Extremely disappointed with FSCU
I had the BEST EXPERIENCE with loan officer GHIZAL as she was EXTREMELY helpful and went out and beyond for me and my husband, if I could give a million stars i would…THANK YOU SOOOOO VERY MUCH!!!
I no longer reside in Houston, but still have you as my bank. I’ve had this account over a year… Terrible customer service not noting the account. I requested replacement card 6/22 said it didn’t entered until 6/28 didn’t out till 7/3 …
I recently got an auto loan with them and the process went so smoothly thanks to (Alexis Moseley) who was super helpful and answered all my questions so quickly. Definitely a 5 star ⭐️
What an amazing customer service experience !
Jimmy Galvan was very professional, quick and very kind!
I was surprised of how quick he worked things out! …
Thanks,First Service for the good opportunity you give for me.
Superior service was provided by Raoul Cortes with my car loan. One of the fastest and courteous loan service i ever got from Raoul and FSCU. Glad to be member of this CU. Thank you Mr. Cortes for everything!!!!!!!!!!!
Miss Jessica Lozano was very patient and super helpful when refinancing my car. Best customer service and very much appreciated!!
I’ve been with FSCU since 2019 when they financed me my very first 2015 ford mustang, recently the motor on the car blew and i was stuck paying for a car i no longer drive, i was stressing day in and out, until i had the guts to reach out …
I have bought many vehicles over the years and have never gotten the quick responses and great service as I, have had with Raul Cortes of FSCU. Fast, friendly, and simplified. Keep up the great work!
Horrible customer service called before the bank was closed was on hold, when my call was taken it had just turned 5:00pm teller pretended not to hear me so she could hang up the call
Absolute worst customer service i’ve experienced in my life. Everyone is so rude not willing to help. It’s like pulling teeth to get any help. Calling the customer service line is even worse everyone has such a bad attitude not willing to …
I must say that I am very impressed and would highly recommend receiving loans from Michelle Ryba. She was patient and very helpful with me.
Thank you Michelle for all your hard work!
My loan officer is Raul Cortes and I have been working with him for over a year now. He is great and has always taken care of my family with our loan needs! I highly recommend you going and seeing him at the West Sam Houston location!! …
I have been with FSCU going on 3years. Had excellent experience. Had a chance to work with the loan officer Ghizal Askaryar. I cannot thank her enough to work with me on my loans by going above and beyond to resolve my problems. She’s …
Call Center has no patience with the members and have terrible attitudes. Honestly, how do you have fabulous in person member services but horrible phone skills? Don’t get me wrong, I love FSCU and believe that the products are A-1 along …
Have been a member of this Credit Union for a number of years and can’t say enough great things about the staff here! All the benefits of banking that we expect but with the personal touch that is missing from traditional big name financial …
Just spoke with Leara and she was the worst. Unfortunately we have been with this credit union for years but we are going to be changing that really soon. This Credit Union steals from your account and they have liars working there. We had …
I transferred both vehicles to this credit union with liability insurance and everything was okay and the process was completed March 26th 2021. 4 months later I get an email stating I will be charged extra for not having full coverage so I …
I really enjoy going to this location every week. Blanca is there every morning with a big smile on her face to greet and help me. Christian and Tanner are always happy to help with anything I need too! The security is also a cool guy.
I highly recommend getting a loan over the phone if you don’t have the time to hop online. I Inquired about a loan during a branch visit and had a loan officer reach out to me during the hours I requested. I highly recommend Michelle Ryba …
This a truly a great place to get banking services! Michelle R in the Park Ten office did an amazing job today and was able to answer all of my questions and complete the end to end application process. She was quick and efficient by …
First Service Credit Union is Awesome. I had fraud on my account and called the Credit Union at 6:00 to report it and cancel my card to my surprise they were open and took care of it immediately. Then I went into the Spring Cypress location …
Michelle Ryba helped us get a loan with a lower interest rate than other places while still keeping our monthly payments low. Communication was top notch and everything was handled on time. She answered all my questions as I was new to the …
They tell you one thing and then do the exact opposite. Then look at you like yup your SOL try back anyother time. not to mention the call center. Leave you on hold to avoid answering you when you ask legit questions. Terrible all around.
I was very disappointed when I tired to apply for home refinancing. I got a call from a representative. She was courteous but unfortunately, I was occupied and unable to talk. I asked her to call me back at 4pm on 02/8 Tuesday but never got …
I have been a member at FSCU for many years after I left Bank of Texas for ripping me off by strategically running payments so my account can charged NSF fees. It turns out, First Service is no different. How is it that in less than 24 …
Have been a member since 2020 and ever since they have been really help full and attentive to me and help me in so many ways to make me feel successful in what I am doing in life. Thank you Victor Hu.
These guys deserve negative stars and should rename to Last Service Credit Union. I applied for a personal auto loan and I clearly explained to the lady that I have other vehicles which are tied to my business and could prove they’re being …
I was assisted by Suzanne via phone while filing a dispute, this was my second time dealing with her and I absolutely hated this experience more than the first time, she’s not friendly, helpful or professional , our interaction was more …
My wife and I were helped by Michelle at First Service Credit Union and she made the loan process a great experience. She was very efficient, knowledgeable and very courteous. Definitely a five start kind of service.
Michelle Ryba helped me with purchasing a new vehicle. From beginning to end she was there to answer questions and break down the car buying process and what to expect from dealers which help me prepare to deal with them. I recommend asking for her if you are looking to get a new car.
Applied for an auto loan and was reached out by Blanca Ruiz with FSCU. She slam dunked it with helping me every step of the way and getting a great rate along with communicating with the dealer. I highly recommend her and FSCU – glad to be getting my loan from them.
I recently applied for a loan.
Michelle Ryba was the representative who helped me with the application. She was pleasant and had a great attitude . …
I obtained my vehicle loan at FSCU and my agent Michelle was such a delight. She went above and beyond to assist me with how to explain to the dealer I was getting funded by them. I was at work so her time efficiency was amazing. Wonderful service throughout the process!!! 👍👍 …
I have never left a review before but I was so amazed by how Arieal and Celeste jumped through hoops to get me a pre approval so that I could make an offer on a house before end of day on Friday. I have not experienced this type of service from a CU in the past and I have been a member of 2 others. Service at its best.
For the second time in the past year, Michelle Ryba at first service credit union park10 branch has provided me excellent service in providing a car loan and with the best possible interest rate. I’ll never use anyone else for my car loans. Thank you Michelle.
I was helped by Michelle Ryba. I absolutely recommend her to anyone. A 10 out of 10. Fast and timely replies back with any concerns an questions. Always kept me updated with any changes. She made my whole car loan process and purchase so …
Awesome service from Victor! Got a personal load within 2 hours deposited! Also GREAT assistance and service! Easiest process ever. Thank you victor!
Give them a chance to shop auto rates for you – They’re great to work with and can be pretty competitive w other financing sources. Jessica L was especially great to work with.
Great customer service! Walk me through the process of a loan I was doing. Help me understand all of my concerns. Went as far as accommadating me on time used to help me with my loan because of my crazy work hours. Thank you Victor
Victor Hu is a great loan advisor. He listened to what I wanted and came through amazingly! My new loan is going to set me up nicely.
Mr.Kendale in loan division is absolutly an amazing professional that goes above, and beyond to help his customers. He is an definition of true excellence, and proven results. The whole branch is very respectful, and caring to the customers …
Chad Simmons helped me with my home equity loan at FSCU. He was most awesome in being highly responsive and straight-forward throughout the process. Similarly, Mia Raymond, who conducted the processing of the loan was always accessible and …
This bank is sure quick to send refinancing letters that’s already with my vehicle information. Their promo code didn’t even work either. Oh, okay.
Still, I submitted an application about refinancing my vehicle, and I get turned …
FSCU gave me the best auto loan with the best rate. Alexis Flores at parkTen branch made my entire auto financing process so smooth and pleasant. Alexis is very respectful and knowledgeable. He went above and beyond to help me get …
On a scale of 1-10, Chad Simmons of First Service Credit Union is a 10. He did a fantastic job helping me with their services. Chad and the people over at First Service Credit Union made my life a lot easier. He thoroughly explained …
I bank in San Antonio, Texas.
However, I have two vehicles financed through First Service Credit Union in Houston, Texas. Sounds like an advertisement but Never met anyone from that branch. …
Met Mrs. Blanca Ruiz at a gas station and as she saw me struggling with my car she came over to introduce herself and give me a business card. She was so nice and informative and told me to contact her for any loan needs (my car has not …