Extremely unhelpful staff while trying to set up an online account. The regional branch manager sounded like a sales person, repeating the same line and not answering the question I was asking. Did not offer any helpful solutions to the …
Got denied on a car loan that USAA approved over the phone same day. Will take my mortgage and line of credit elsewhere. They often close early. You’re already on banking hours; really?
The bank advertises it is open until 2:30 on Saturday. I was there on February 17, 2018 and made a deposit. I returned about 2:17 and the drive through was closed already. Why say hours if it is not so??
A very happy customer wrote: I wanted to tell First Southwest Bank how pleased I am. All your employees are always so helpful to me, a 76 year old customer. Your employees are so patient in answering all my questions especially when I get mixed up. They are all GREAT! Thank you!
This place has really gone downhill. I used to enjoy banking here now it’s dreadful. We will be banking somewhere in the future. Was there last month, one lady was there to let them know they deposited her money in wrong account, same day …
Don’t get me wrong I like this bank but they need to better train their clerks. They also need to tell their clerks they need to communicate with each other. I now have a family member who needs an account for the military and now has to …
Today I come up to the window and the lady that is helping me is very rude and not only did they take forever but help everyone else around me before they help me I’ve been here already for 35 minutes and I’m still waiting I do not recommend this bank to anyone wish my job could change it
Extremely unhelpful staff while trying to set up an online account. The regional branch manager sounded like a sales person, repeating the same line and not answering the question I was asking. Did not offer any helpful solutions to the …
Good so far
Everyone is always so nice
Good customer service and friendly staff
Walk in ATM . Very secure
They are so very slow, minimum 20min wait time at drive up/through so so so slow
This is one of the worst banks ever
Got denied on a car loan that USAA approved over the phone same day. Will take my mortgage and line of credit elsewhere. They often close early. You’re already on banking hours; really?
The bank advertises it is open until 2:30 on Saturday. I was there on February 17, 2018 and made a deposit. I returned about 2:17 and the drive through was closed already. Why say hours if it is not so??
Good helpful bank sometimes the waiting in the lobby is a little long but otherwise they’ve been a great Bank.I definitely recommend
A very happy customer wrote: I wanted to tell First Southwest Bank how pleased I am. All your employees are always so helpful to me, a 76 year old customer. Your employees are so patient in answering all my questions especially when I get mixed up. They are all GREAT! Thank you!
This place has really gone downhill. I used to enjoy banking here now it’s dreadful. We will be banking somewhere in the future. Was there last month, one lady was there to let them know they deposited her money in wrong account, same day …
Don’t get me wrong I like this bank but they need to better train their clerks. They also need to tell their clerks they need to communicate with each other. I now have a family member who needs an account for the military and now has to …
Customer service at the teller windows has really fallen off. Typically there is only one teller at their station. Long waits.
Today I come up to the window and the lady that is helping me is very rude and not only did they take forever but help everyone else around me before they help me I’ve been here already for 35 minutes and I’m still waiting I do not recommend this bank to anyone wish my job could change it