what can i say i tried calling multiple times to get information about a new loan and these guys are not helpfull at all. i just want to be sure i can pay my loan on time and when it is due but these guys i guess dont like money….what a joke of a bank
I have used John Phillips and his team for sevearl transactions and the service is excellant each time! I will always go back to John and his team when the need arrisies. I recomment them to my frinds, family and anyone who needs a mortage
Always friendly and helpful.down home people never seen them in a bad mood. They will help you in any way possible. I have been to a lot of banks and this is one of the best. Thank you for making banking easy.
Gabe Whitmer was the best! My schedule was his schedule. He was friendly and answered my questions…and I had a few! Definitely recommend Gabe and First Bank!
Mary Settles is your go to person for All your Mortgage needs,She goes over and above all your needs, Pays Attention to All Your Needs.Did I mention she is Very Kind ,And Considerate, And Puts her Clients at Ease!! Ask For Mary AND YOU WILL BE VERY PLEASED!!!
Daniel and his team were extremely knowledgeable about the mortgage products available for me. They helped make the process of preapproval, approval, and closing as seemless as possible.
Sherry was so organized and helped us through every stage of the purchase of our dream home. I highly recommend Sherry Weaver and her team at FirstBank.
We had Tim Beal out of the Murfreesboro office on S. Church St. Who we’ve worked with before and will continue to work with anytime we need it. Wonderful doing business with him. Thanks Again
William R. Climer Sr. And Kelly
We have had a great experience doing business with First Bank. Everyone was so pleasant and helpful and it was great working with a local bank. When we had questions there was always someone to help us. We would definitely recommend First Bank.
Daniel Pate is the best there is! We have had the pleasure of working with him a few times. The process is seamless and Daniel works hard to handle every tiny detail. He truly cares about his clients and takes care in providing the best product available! We tell everyone that will listen “go see Daniel Pate”!
Kelly made my refinance simple and seamless. She anticipated my needs and addressed all of my concerns! I could not have asked for a better experience! I will continue to refer Kelly and FirstBank to my friends and neighbors.
Jason Kaplan always demonstrates excellent customer service by guiding us with his financial expertise to ensure we are making the right decisions in managing our mortgages.
They are wonderful people. They do help you through all the process and make it a less stressful experience. We are so thankful for all the effort and the good work on your behalf.
Tom is a great loan officer that I have used in a purchase and a refi. A few years ago, Tom was able to give me direction on how to improve my credit in order to purchase a house. His advise allowed me to raise my credit score 200+ points …
Bobby Matthews made the home buying experience a lot easier and simpler. He kept an open line of communication throughout the entire process. He was pleasant, thorough, and readily available anytime that I had questions.
we recently applied for and were approved for a reverse mortgage. Mr. Ed O’Connor from First Bank was our contact. my husband and I were a bit apprehensive about how the process would go. well, as it happened we had no reason for …
I consider Michael Whiting “My Mortgage Guy.” He’s handled three mortgage transactions for me. Each time Michael helped make the entire process smooth and he got me the best rate possible.
Just a terrible experience getting a mortgage through them. Too many cooks in the kitchen who do not communicate with their own team nor the client. Had to get the selling agent involved multiple times to straighten out things. …
Martin Bennett Is the greatest loan officer that has ever walked the face of the earth… being in the real estate biz I have been connected to hundreds of lenders and Martin is who I chose for my own personal loan. I recommend him to every human I come in contact with and all of my clients .
My experience as a first time home buyer was the easiest and most pleasent experience working with Bobby and First Bank Mortage. From the initial call to Closing Day, Bobby made sure I was educated, aware and took the time to explain …
Juan Rodriguez has always done an amazing job on all of my mortgage needs. He is very responsive and answers all my questions. I wouldn’t use anyone else!
We have worked with Kim Moon multiple times, and she was fantastic every time! She answered all our questions so quickly, and helped us through every step of the process.
Kim Moon and the team at FirstBank were so helpful in getting us into the house of our dreams. She was always there to guide us through the process and answer our questions when they arose.
I had an excellent experience with Daniel Pate and his staff. Everything moved quickly and smoothly. All of my questions were always answered in a very timely manner and explained throughly. Daniel worked extremely hard and it showed in …
Gabe Whitmer and his team are fantastic to work with. The communication is second to none, and they are very proficient when it comes to investment properties. I look forward to my next transaction with them!
Kim Moon and First Bank were a shining light after a dark cloud left by other banks. I tried for three months to refi and anguish was our plight. Less than 40 days from our first contact, I was closing and had our money to put our son in college. God’s timing and Kim’s hard work paid off!!
Teresa Cepicky made the buying process super easy and very convenient! She was great with getting back to me through emails and phone calls! I would definitely recommend requesting her if your looking to get a home loan.
Kim McConnell at FirstBank was wonderful to work with. She was very prompt and attentive to our needs. This is the second time she has helped us with a loan and we will continue to use her in the future. We will happily recommend her to our friends.
Working with Chris at FirstBank was great. The process for our refinance, from beginning to end, was quick and easy. Chris communicated with us every step of the way and a process that we had dreaded and put off, we realize was easy and …
Thank you so much to Kim Moon for making such a stressful process as easy as possible! Always easy to get in touch with when I had a question; can’t say enough positives about her and her team.
Kim and her team were fast to respond, knowledgeable, and treated us like we were her most important client! So glad our real estate agent recommended her!
Daniel and his team were extremely helpful during our home buying process. He went above and beyond in communicating with us and answering any questions we had. We were very happy we chose FirstBank and strongly recommend Daniel to anyone!
Outstanding service. Clear communication. Made funding my first investment property quick and easy. Highly recommend. I can’t wait to work with them again!
Bobby made sure I inderstood the entire process. He responded to all of my questions in a timely fashion. Bobby worked hard to get my loan closed and was also able to get it closed early. I would definitely recommend Bobby to anyone because …
Mary Settles was wonderful to work with. She is attentive to all of your needs. You can call or email her at anytime you have a question. She helps you through the process of choosing a loan which is right for you, the requirements …
I recently refinanced my home and my father-in-law recommended Chris Shoemake at FirstBank. I am so glad he did! Chris and all of the staff at FirstBank treated me like a person rather than a “number.” They were very friendly, very …
We really appreciated working with Heather. She was easy to communicate with and was helpful to in answering all of our questions. As first time home buyers, it was nice to work with someone who made the process so enjoyable.
Amazing team!! Gabe and his team made our refinance process so easy. Everything went so smoothly. Would highly recommend Gabe for any of your mortgage needs.
First Bank has a very experienced agent named Michael Wilson who made my home refinance a breeze. All of our transactions were done over the phone or online. Due to Covid-19, Michael Wilson was present during the closing of my documents by …
Gabe and his team are amazing! They are in constant communication. They made the whole process of closing on my house, a couple of years ago, and most recently refinancing my house, quick and painless.
Juan was very easy to work and communicate with, answered every phone call so I didn’t have to leave a message and wait on a response, and closed on time!
Bree has been more than helpful every step of the way through our process of buying a home! We could not have done it without her constant help, guidance, and expertise. She always responds quickly to our (many) questions and has gone above …
This was the most amazing experience working with them, Kelly was so professional. They advised us on how to raise our credit,then got our loan secured then they called us weekly to discuss when the best time to lock out rate was. From …
Kim Moon went above and beyond in assisting us with our loan approval. She was very responsive a s easy to approach. Always willing to answer a question or update on progress. I highly recommend Kim and her team
Kim Moon did a fantastic job answering all my questions and making sure I had everything I need for a smooth buying process. She was also able to and willing to rerun pre-approvals several times so I had an idea of the cost. …
Rude, careless, and unreliable. Firstbank took over my mortgage from Franklin synergy bank and did not pay my property taxes for 2020. I have called multiple times and sent multiple messages. All the calls would end up being transferred …
Gabe Whitmer team was fabulous. From start to finish they were always there to guide us and answer any questions we had. We highly recommend Gabe and First Bank.
Chasity Howard with First Bank in Cookeville, TN exceeded my expectations when buying my first home! She made this an easy process when I felt overwhelmed and nervous. She is very knowledgeable and really cares about her clients. She was …
Great Team and very helpful through the entire process. This is the first lender I have used that actually feels like they are there to help and not just there to get another loan. Zach was always checking in on us to see if we had …
Sherry Weaver took great care of us along our quest to buy a home at the beach. She and her team made the whole mortgage application process as smooth as can be. They are all very nice and helpful and we recommend them to everyone.
First Bank has been an amazing lender to us during the entire house buying process. They have always been professional, dependable, courteous, and very knowledgeable… all of that with great rates! My wife and I would highly recommend their services.
Kim Moon was excellent to work with. She was very patient and made sure to answer any and all questions knowledgeably and confidently. I wouldn’t use anyone else to handle my mortage needs other than Kim.
Gabe Whitmer and his team at First Bank in Chattanooga are very knowledgeable and always do a great job with my buyers. They stay in good contact through the process and always look for the best loan for my buyers to use in the purchase of their home. Will always recommend Gabe and his team at FirstBank!
Kim and her team make the home buying process go smoothly by adding a personal touch. We have used her company to purchase three homes over the past ten years and we have never been disappointed.
Zach Nelson was incredible to work with! Really awesome guy that makes you feel like family. I had no desire to shop around for rates after speaking with 2 other competitors because Zach’s customer service is 2nd to none!
Gabe Whitmer and his team made everything SO easy. They were prompt to answer any of my questions or concerns and they have the homebuying process so streamlined – everything seemed so effortless on my end. Would recommend them to any of my family or friends in the future!
We have worked with Gabe Whitmer for two different transactions now and each time, it has been a pleasure to deal with Gabe and his team. They have been spectacular, dealing with us in a different time zone and with some crazy delays and …
Gabe went above and beyond to get my house loan done. He and his team are excellent communicators and made me feel completely informed throughout the whole process! Excellent experience!!
Gabe and his team do a fantastic job. The level of communication was better than any other team I have worked with. Gabe made sure I understood everything throughout the process and he was always quick to respond with anything I needed. I highly recommend them!
I know buying a house can be stressful but Kim and her team did a excellent job taking the stress out of my hands. The communication with Kim was outstanding and made the whole process very easy. I would definitely recommend her to my friends and family.
Kim Moon is the very lender I have every worked with! Kim and her Team always respond promptly and always close on time. She is extremely knowledgable and provides excellent customer service. Susan Baldwin, Associate Broker/Realtor, Keller Williams Realty.
Working with Gabe and his team was such a great experience from start to finish. He and his team were excellent at communicating. They processed everything on time and absolutely no issues whatsoever. I highly recommend working with them.
Gabe and His Team made home buying easy. This was a smooth and easy process. They are knowledgeable, customer friendly, helping, proactive, and most importantly caring. The process was so smooth and effortless; definitely passing the word …
We felt confident throughout the loan approval process that Kim and her team were doing everything in a timely and efficient manner .Especially important to us was that communication was great and all our questions were always answered …
I hear horror stories about the homebuying experience. Mine was the antithesis. The entire process was flawless which changed my mind set about the home buying process. Thanks to Tiffany and Thomas!!!
There is nothing better than having a great team on your side that communicates well and bends over backwards for you. This is exactly what Gabe and his team did for my wife and I! Highly recommend!
Our second time working with Kim Moon at FirstBank, and her team made both our loans fast and efficient! And they came to closing with all our loan materials in a handy book. They can close a VA loan in less than 30 days where the average is 45.
Danesha is the best loan officer I’ve ever worked with. She is knowledgeable, relatable, encouraging and proactive! As a Realtor, I want my clients to have the best experience possible and Danesha is definitely my top preferred loan officer.
Gabe and his team made our refinance process go incredibly smooth. Someone was always available to answer any questions we had. The communication was wonderful. There were no surprises because we were always told what to expect. I would highly recommend Gabe and his team to anyone looking for the services they offer.
Such an amazing experience! We have used FirstBank and Gabe Whitmer’s team twice now with our home loans. They go above and beyond to help us have a smooth transition into our new home. We highly recommend there team for your home loan needs!
Gabe was so helpful throughout our entire process regardless of the time of day or day of the week. He answered all of our questions, and we truly felt his goal was to provide us our best options to make the right financial choice for us. …
This company will work with you. The process was stressful, but we got it done with their help. The zero down payment loan is a great option for first time homebuyers with limited cash for closing options.
Gabe and his team worked tirelessly to make a complicated loan close with lots of uncertainty in dates and costs for things out of their control. They were able to pull everything together and make it look effortless. Would highly recommend Gabe and his team and plan on using him as much as we are able to in the future!
The Whitmer Team is second to none. Smooth sailing through some of the most complex aspects of home buying. I’ve done a few mortgage with them and my experience got better every time. Shows commitment to learning and staying ahead in this changing market. Well done!
Kim and her team are amazing.m! Highly recommend. My fiancé and I just purchased our first home and she made it all very simple and easy to understand. Communication was great as well.
Simply put…this was the best experience I have ever had with a lender. This team is professional, extremely knowledgeable, and timely. I had the pleasure of working with Zack Nelson and Tara Pulliam. They are both reliable and responsive. I will definitely work this team again!
Gabe and his entire team were very responsive and accommodating throughout the process. We were able to do a fully remote closing from several states away and they handled it quickly with ease and professionalism. Highly recommend using this team for your lending needs!
Gabe Whitmer and his team were awesome through our entire experience. We’ve tried to buy a house before and the experience was horrific and we were terrified to try again to purchase a home, but they did nothing short of reassuring us the whole way through. I would recommend them to anyone in the market to buy a home! ☺️
The Gabe Whitner Team at FirstBank Chattanooga was so easy to work with. They were very attentive, excellent communication, and very accommodating for our refinance. #10 rating! Yes, I recommend them!
Gabe and Kerri were so helpful and knowledgeable every step of the way as we went through this process. We would highly recommend First Bank to any of our friends or family. In our dream home and they got us to closing on time, just in time for Christmas!
Kim Moon and her team of professionals at First Bank leave no stone unturned and develop accurate paths for success. They are timely, efficient and available at all hours. …
Courtney is EXTREMELY responsive, professional, and knowledgeable! Any questions or concerns I had, she answered quickly and I’m detail. Process was extremely smooth. We found a house AND closed in less than a month in the middle of a pandemic!! I definitely recommend Courtney with First Bank Mortgage.
We were referred to two lenders when purchasing our home. Kim Moon was not only the first to give me the information that I requested, she was also the friendliest and was able to explain things in a way we could understand. She found us …
Danesha is the best mortgage loan officer anyone would ever want or need. She made the entire process enjoyable, gave me tips, told me things I never considered, made sure I was straight and that all my concerns were addressed throughout the entire process.
Gabe Whitmer and his team are your go-to if you’re searching for a lender. They made the process pleasantly seamless, having our interest at heart the entire time and being commendably speedy in their communications. Having worked with …
Gabe and his team are absolutely fantastic. They have 5-star communication, are thorough in their estimates and docs needed to get you to closing, and I would recommend them to anyone looking for a loan team.
The entire Gabe Whitmer team provided first-class service from start to finish. The online application process was intuitive and easily completely. The team is first-class and responsive to all questions. The single-best residential mortgage application and approval process I’ve ever experienced.
Courtney Andre is knowledgeable about all the mortgage loans available for clients to use. Her communication & response time is quick. This is very helpful in getting clients offer accepted in this competitive market!
Jame Dawson at First Bank was wonderful! She kept in touch with us every step of the way! She is very knowledgeable and professional. I highly recommend her if your looking for a mortgage loan.
Mary Malak is great loan officer, she communicate with us through the whole process, makes everything goes smoothly, and makes our dream come true for purchasing our first home. …
Courtney went above and beyond to help us rectify another lender’s short comings. Any and all questions we had were promptly answered with exceptional attitude. Courtney helped us secure our wonderful home that we can enjoy for years to …
Gabe was amazing to work with! He and his whole team were extremely communicative and made sure we understood every step of the loan process. They made the process easy and stress free. I can’t recommend this team enough!
Gabe and his team did an excellent job providing support throughout my entire home purchase process. From pre approvals to closing, they were at my side 100% of the way. Despite some challenges along the way, I never felt worried and …
Rusty and the folks at First Bank are top tier! My wife and I went through our first home buying experience and had lots of question. Rusty was a wealth of knowledge and always answered us promptly. Next time a friend or family member is in the market for a lender, I’m recommending them. A++
Gabe Whitmer & his team were an excellent choice for us as first time home buyers. They were helpful, knowledgeable, patient & on top of their game. Thankful we had them by our side as we purchased our home!
Kimberly Matthews and her team were very helpful as were working through trying to close on our home. Kimberly was patient with us and answered every phone call and question we had during the process. We are grateful for all of her help. …
I’m so pleased to have worked with Tiffany and her group. They showed they cared and was on top of things. We needed to close by a certain day and they made it happen. This was the biggest purchase I have ever made but it was also the easiest. Thankyou
Kathy at FirstBank explained everything every step of the way. As a first time home buyer I needed things explained sometimes and she never made me feel like I asked a stupid question. The whole experience was great from start to finish.
Rusty is a wonderful agent! He made everything easy. He’s very supportive and knowledgeable, which lowered our anxiety through the home buying process.
The Gabe Whitmer Team at FirstBank Mortgage is truly a pleasure to work with. They are incredibly responsive to questions and concerns and make the mortgage process as seamless and pain free as possible. Gabe is the first call for all my mortgage needs and questions.
Kathy Hollis made the mortgage application experience so easy for me! She was available every step of the way and gave me the best advice about my finances and how to navigate the homebuying process. I can’t thank her enough for her …
Kim Moon is a seasoned professional who offers the highest level of customer care from she and her team! The team worked tirelessly to meet the short deadline and kept in communication the entire time. Kim is wonderful to work with and my clients agree!
Kim Moon and team are always so responsive, react quickly and take the home buying process seriously. They go above and beyond to give our clients the best service possible. I will continue to refer Kim Moon and team to the community because she is one of the best loan officers in town!
My experience with the mortgage department at FirstBank has been wonderful. Cecelia Hargrove is a magic worker, and anyone looking for a loan should reach out to her and her team. She is patient and walks her clients through the home buying process. She is very smart, and I would recommend her to anyone!
Gabe’s team is amazing!!! We have used their services on multiple occasions. They are extremely helpful with the loan process and will guide you through every step. They are instantly responsive to any concerns and treat you like family. His team is the only mortgage team to use!!!!
FiratBank was quick and thorough to answer all our questions. Signing documents was very easy via email. The whole process was as smooth as possible. …
Gabe Whitmer and his team, along with Sherry Babin, Debbie Yoshida and Debbie Scott are hands down the best team in the area to close a deal with. They dropped everything to help us close within a less than two week notice. There is nobody …
Professional and knowledgeable team built tough in providing exceptional home lending services. Absolutely 100% satisfied from beginning to end! Thanks to Kim Moon & Team!!
Outstanding communication throughout the whole process. So easy to work with and I trust that I was getting the best rate around. Thank you so much, Gabe and team. Excited to work with you on many more transactions together moving forward!
Kathy Hollis with First Bank was so informative and patient with me and my husband as we were first time home buyers. She was always a call away for any questions we had. The process was seamless, and we couldn’t have done it without Kathy! Thank you!
Working with Mrs. Courtney Andre at FirstBank was an amazing experience. She kept it professional and made my husband and I feel at ease throughout the entire mortgage process from start to finish. Mrs. Courtney went above and beyond with …
A friend recommended Alex Thomas at FirstBank to me when she found out I was looking to buy a new home. She had only good things to say about Alex and she was RIGHT! Alex was so easy to work with, so responsive, and eager to answer my …
The team was able provide effective communication and explain exactly how the process works. They were very transparent and easy to work with. The team also provided insight and knowledge to help me make the best decision. I did not feel like a number, but rather a part of the First Bank family.
Kim Moon with First Bank is so wonderful to work with. She is very responsive to all communication, quick to reply, great at explaining the process to buyers and making them feel comfortable, very communicative with agents and always gets …
Grateful for Alex and her team at First Bank!! Enjoyed my experience and the process of home buying. Alex is a very thorough and experience lender with a wealth of knowledge. She was prompt and quick with responses and information! Grateful …
Best Bank Ever
Excellent service 👏 …
Tim Beal is the best!
Turns every corner to get things done in a timely manner.
THANK YOU B.SHORES FOR SUCH AN AWESOME JOB! YOU ROCK…
Gabe made the process easy.
I would recommend any one who is looking to purchase a home.
Great experience, great service and we could not have been more pleased with the overall experience.
Outstanding professional knowledge
Love this bank! They are so bomb! Awesome customer service too!
This is the only bank close to me, and you are not open on Saturdays. By the time I get off work at 5 you are closed. Get better hours!
Worked with Bobby Matthews and he was very professional, prompt and knows how to get the job done. Thanks
Jennie was very helpful told us what we needed to do and answered any questions we had
Don’t hesitate to do business with Ms. Moon., wonderful experience.
Bobby Matthews was excellent! I will use him for my next home purchase.
Courtney did an A+ job and it’s not easy to do that in this environment b/c of just the amount of Crazy that it is with Covid.
Gabe Whitmer was extremely helpful in the closing of my first house.
Great experience. Great communication with personalized interactions and great customer listening. Highly recommend
Greg Pugh and team very helpful, we where informed throughout the process. Couldn’t ask for a better representative for a bank.
Gabe and his team cleared every hurdle that stood in between me and closing. I cannot thank them enough.
This is the one place that can do what they say they can do and in a timely, effective manner
The whole team is nice, quick, and easy to work with.
Kathy Hollis!!
Best service and very fast process
I highly recommended Mary malak she is professional respectful and fast
Bobby Mathews was very hands on and available when needed. My husband and I really appreciated the personalized experience.
Made our house buying experience very easy and always explained everything to me. Would definetely recommend.
Heather was awesome!! The care she took with my first time buyer was superb!
Kim Moon and her team worked tirelessly to approve my loan! I recommend this team highly!
I absolutely loved my interactions with this team. Friendly, prompt, helpful. Will recommend to my friends any day!
what can i say i tried calling multiple times to get information about a new loan and these guys are not helpfull at all. i just want to be sure i can pay my loan on time and when it is due but these guys i guess dont like money….what a joke of a bank
Gabe Whitmer and team were fabulous to work with! So patient and great about explaining every step!
Kim was amazing to work with.
Chris Shoemake was incredibly helpful to us. He communicated with us efficiently and effectively throughout our loan process.
I have used John Phillips and his team for sevearl transactions and the service is excellant each time! I will always go back to John and his team when the need arrisies. I recomment them to my frinds, family and anyone who needs a mortage
Melissa Tolbert was incredibly patient and helpful with my family as we bought our first home. I cannot recommend her highly enough
Kim Moon was an outstanding broker! Her expertise made the process less intimidating and stressful!
Tom McNeill did a great job. He was on top of everything and made the process go very smoothly. He answered all my questions promptly.
Karen was very professional and efficient. She was there for us every step of the way and made the loan process easy.
Always friendly and helpful.down home people never seen them in a bad mood. They will help you in any way possible. I have been to a lot of banks and this is one of the best. Thank you for making banking easy.
Smooth process, great communication. I highly recommend FirstBank for any of your mortgage needs.
Gabe Whitmer was the best! My schedule was his schedule. He was friendly and answered my questions…and I had a few! Definitely recommend Gabe and First Bank!
Mary Settles is your go to person for All your Mortgage needs,She goes over and above all your needs, Pays Attention to All Your Needs.Did I mention she is Very Kind ,And Considerate, And Puts her Clients at Ease!! Ask For Mary AND YOU WILL BE VERY PLEASED!!!
Hands down, the best!!!! I’ve been through this process more than once, but Kim Moon and her team made this easy!
Daniel and his team were extremely knowledgeable about the mortgage products available for me. They helped make the process of preapproval, approval, and closing as seemless as possible.
Sherry was so organized and helped us through every stage of the purchase of our dream home. I highly recommend Sherry Weaver and her team at FirstBank.
We had Tim Beal out of the Murfreesboro office on S. Church St. Who we’ve worked with before and will continue to work with anytime we need it. Wonderful doing business with him. Thanks Again
William R. Climer Sr. And Kelly
If you are ever starting or needing information on the process of buying a home! Danesha Spearman will help you with your journey!
We have had a great experience doing business with First Bank. Everyone was so pleasant and helpful and it was great working with a local bank. When we had questions there was always someone to help us. We would definitely recommend First Bank.
Daniel Pate is the best there is! We have had the pleasure of working with him a few times. The process is seamless and Daniel works hard to handle every tiny detail. He truly cares about his clients and takes care in providing the best product available! We tell everyone that will listen “go see Daniel Pate”!
Kim and her office could not have been better to work with!! They made the process extremely easy and hassle free!! I would recommend they to anyone!!
I bought my first home with this lender and I had the best experience! The process was simple and quick. I would highly recommend them!
Kelly made my refinance simple and seamless. She anticipated my needs and addressed all of my concerns! I could not have asked for a better experience! I will continue to refer Kelly and FirstBank to my friends and neighbors.
If you need a mortgage Gabe and his team can make it possible. Great response time and clear communication. Thank you Gabe and FirstBank.
Kim is very helpful and professional. She did an excellent job!
Kim Moon helped me set up the mortgage for my new property and made the process very smooth. I would definitely use her again!
Jason Kaplan always demonstrates excellent customer service by guiding us with his financial expertise to ensure we are making the right decisions in managing our mortgages.
They are wonderful people. They do help you through all the process and make it a less stressful experience. We are so thankful for all the effort and the good work on your behalf.
Tom is a great loan officer that I have used in a purchase and a refi. A few years ago, Tom was able to give me direction on how to improve my credit in order to purchase a house. His advise allowed me to raise my credit score 200+ points …
Bobby Matthews made the home buying experience a lot easier and simpler. He kept an open line of communication throughout the entire process. He was pleasant, thorough, and readily available anytime that I had questions.
This is a review pertaining to the First Bank team in Peavine Plaza, towards Fairfield Glade. …
Kim Moon and her team made this experience wonderful and easy.
we recently applied for and were approved for a reverse mortgage. Mr. Ed O’Connor from First Bank was our contact. my husband and I were a bit apprehensive about how the process would go. well, as it happened we had no reason for …
I consider Michael Whiting “My Mortgage Guy.” He’s handled three mortgage transactions for me. Each time Michael helped make the entire process smooth and he got me the best rate possible.
Just a terrible experience getting a mortgage through them. Too many cooks in the kitchen who do not communicate with their own team nor the client. Had to get the selling agent involved multiple times to straighten out things. …
Martin Bennett Is the greatest loan officer that has ever walked the face of the earth… being in the real estate biz I have been connected to hundreds of lenders and Martin is who I chose for my own personal loan. I recommend him to every human I come in contact with and all of my clients .
My experience as a first time home buyer was the easiest and most pleasent experience working with Bobby and First Bank Mortage. From the initial call to Closing Day, Bobby made sure I was educated, aware and took the time to explain …
Gabe and his team were amazing through our home buying process! We were first time home buyers and they made the process less stressful and a breeze.
Juan Rodriguez has always done an amazing job on all of my mortgage needs. He is very responsive and answers all my questions. I wouldn’t use anyone else!
Creative, problems solving conventional rental lending team led by Gabe Whitmer provide exceptional service.
We have worked with Kim Moon multiple times, and she was fantastic every time! She answered all our questions so quickly, and helped us through every step of the process.
Kim Moon and the team at FirstBank were so helpful in getting us into the house of our dreams. She was always there to guide us through the process and answer our questions when they arose.
I had an excellent experience with Daniel Pate and his staff. Everything moved quickly and smoothly. All of my questions were always answered in a very timely manner and explained throughly. Daniel worked extremely hard and it showed in …
Gabe Whitmer and his team are fantastic to work with. The communication is second to none, and they are very proficient when it comes to investment properties. I look forward to my next transaction with them!
Kim Moon and First Bank were a shining light after a dark cloud left by other banks. I tried for three months to refi and anguish was our plight. Less than 40 days from our first contact, I was closing and had our money to put our son in college. God’s timing and Kim’s hard work paid off!!
Gabe Whitmer and team did an awesome job with my mortgage. They were super responsive and helpful all the way through closing.
Teresa Cepicky made the buying process super easy and very convenient! She was great with getting back to me through emails and phone calls! I would definitely recommend requesting her if your looking to get a home loan.
Kim McConnell at FirstBank was wonderful to work with. She was very prompt and attentive to our needs. This is the second time she has helped us with a loan and we will continue to use her in the future. We will happily recommend her to our friends.
Working with Chris at FirstBank was great. The process for our refinance, from beginning to end, was quick and easy. Chris communicated with us every step of the way and a process that we had dreaded and put off, we realize was easy and …
Thank you so much to Kim Moon for making such a stressful process as easy as possible! Always easy to get in touch with when I had a question; can’t say enough positives about her and her team.
Kim and her team were fast to respond, knowledgeable, and treated us like we were her most important client! So glad our real estate agent recommended her!
Daniel and his team were extremely helpful during our home buying process. He went above and beyond in communicating with us and answering any questions we had. We were very happy we chose FirstBank and strongly recommend Daniel to anyone!
Outstanding service. Clear communication. Made funding my first investment property quick and easy. Highly recommend. I can’t wait to work with them again!
Bobby made sure I inderstood the entire process. He responded to all of my questions in a timely fashion. Bobby worked hard to get my loan closed and was also able to get it closed early. I would definitely recommend Bobby to anyone because …
Zach Nelson went above and beyond for my client! I appreciate First Bank so much! I happily recommend Zach Nelson to all of my clients.
Mary Settles was wonderful to work with. She is attentive to all of your needs. You can call or email her at anytime you have a question. She helps you through the process of choosing a loan which is right for you, the requirements …
I recently refinanced my home and my father-in-law recommended Chris Shoemake at FirstBank. I am so glad he did! Chris and all of the staff at FirstBank treated me like a person rather than a “number.” They were very friendly, very …
We really appreciated working with Heather. She was easy to communicate with and was helpful to in answering all of our questions. As first time home buyers, it was nice to work with someone who made the process so enjoyable.
Amazing team!! Gabe and his team made our refinance process so easy. Everything went so smoothly. Would highly recommend Gabe for any of your mortgage needs.
First Bank has a very experienced agent named Michael Wilson who made my home refinance a breeze. All of our transactions were done over the phone or online. Due to Covid-19, Michael Wilson was present during the closing of my documents by …
Gabe and his team are amazing! They are in constant communication. They made the whole process of closing on my house, a couple of years ago, and most recently refinancing my house, quick and painless.
Juan was very easy to work and communicate with, answered every phone call so I didn’t have to leave a message and wait on a response, and closed on time!
Bree has been more than helpful every step of the way through our process of buying a home! We could not have done it without her constant help, guidance, and expertise. She always responds quickly to our (many) questions and has gone above …
This was the most amazing experience working with them, Kelly was so professional. They advised us on how to raise our credit,then got our loan secured then they called us weekly to discuss when the best time to lock out rate was. From …
Kim Moon went above and beyond in assisting us with our loan approval. She was very responsive a s easy to approach. Always willing to answer a question or update on progress. I highly recommend Kim and her team
I am very happy that I got my first home and Mrs. Mary helped me a lot. Thank you, Mrs. Mary, and thank you to all who work with you
Kim Moon did a fantastic job answering all my questions and making sure I had everything I need for a smooth buying process. She was also able to and willing to rerun pre-approvals several times so I had an idea of the cost. …
Rude, careless, and unreliable. Firstbank took over my mortgage from Franklin synergy bank and did not pay my property taxes for 2020. I have called multiple times and sent multiple messages. All the calls would end up being transferred …
Gabe Whitmer team was fabulous. From start to finish they were always there to guide us and answer any questions we had. We highly recommend Gabe and First Bank.
Chasity Howard with First Bank in Cookeville, TN exceeded my expectations when buying my first home! She made this an easy process when I felt overwhelmed and nervous. She is very knowledgeable and really cares about her clients. She was …
Great Team and very helpful through the entire process. This is the first lender I have used that actually feels like they are there to help and not just there to get another loan. Zach was always checking in on us to see if we had …
Sherry Weaver took great care of us along our quest to buy a home at the beach. She and her team made the whole mortgage application process as smooth as can be. They are all very nice and helpful and we recommend them to everyone.
Gabe Whitmer Team at FirstBank are absolutely AMAZING!
Gabe Whitmer recently helped us purchase our first home! Being first time home …
First Bank has been an amazing lender to us during the entire house buying process. They have always been professional, dependable, courteous, and very knowledgeable… all of that with great rates! My wife and I would highly recommend their services.
Kim Moon was excellent to work with. She was very patient and made sure to answer any and all questions knowledgeably and confidently. I wouldn’t use anyone else to handle my mortage needs other than Kim.
Gabe Whitmer and his team at First Bank in Chattanooga are very knowledgeable and always do a great job with my buyers. They stay in good contact through the process and always look for the best loan for my buyers to use in the purchase of their home. Will always recommend Gabe and his team at FirstBank!
Kim and her team make the home buying process go smoothly by adding a personal touch. We have used her company to purchase three homes over the past ten years and we have never been disappointed.
Zach Nelson was incredible to work with! Really awesome guy that makes you feel like family. I had no desire to shop around for rates after speaking with 2 other competitors because Zach’s customer service is 2nd to none!
Gabe Whitmer and his team made everything SO easy. They were prompt to answer any of my questions or concerns and they have the homebuying process so streamlined – everything seemed so effortless on my end. Would recommend them to any of my family or friends in the future!
We have worked with Gabe Whitmer for two different transactions now and each time, it has been a pleasure to deal with Gabe and his team. They have been spectacular, dealing with us in a different time zone and with some crazy delays and …
Gabe went above and beyond to get my house loan done. He and his team are excellent communicators and made me feel completely informed throughout the whole process! Excellent experience!!
Gabe and his team do a fantastic job. The level of communication was better than any other team I have worked with. Gabe made sure I understood everything throughout the process and he was always quick to respond with anything I needed. I highly recommend them!
Loan process was great! Everything easily uploaded through their web portal.
Employees were very helpful and courteous.
I know buying a house can be stressful but Kim and her team did a excellent job taking the stress out of my hands. The communication with Kim was outstanding and made the whole process very easy. I would definitely recommend her to my friends and family.
Kim Moon is the very lender I have every worked with! Kim and her Team always respond promptly and always close on time. She is extremely knowledgable and provides excellent customer service. Susan Baldwin, Associate Broker/Realtor, Keller Williams Realty.
The service provided by the Whitmer Team was friendly, quick, easy and seamless. All the things you want and need with lending. I highly recommend!
Kim was very responsive. The entire refinance process was streamlined and very easy to complete.
I will never is anyone else as long as Cecelia is in the business! She is truly amazing!
Ceceila Hargrove is the absolute best! She really does have your best interest at heart!
Working with Gabe and his team was such a great experience from start to finish. He and his team were excellent at communicating. They processed everything on time and absolutely no issues whatsoever. I highly recommend working with them.
Gabe and His Team made home buying easy. This was a smooth and easy process. They are knowledgeable, customer friendly, helping, proactive, and most importantly caring. The process was so smooth and effortless; definitely passing the word …
We felt confident throughout the loan approval process that Kim and her team were doing everything in a timely and efficient manner .Especially important to us was that communication was great and all our questions were always answered …
I hear horror stories about the homebuying experience. Mine was the antithesis. The entire process was flawless which changed my mind set about the home buying process. Thanks to Tiffany and Thomas!!!
There is nothing better than having a great team on your side that communicates well and bends over backwards for you. This is exactly what Gabe and his team did for my wife and I! Highly recommend!
Our second time working with Kim Moon at FirstBank, and her team made both our loans fast and efficient! And they came to closing with all our loan materials in a handy book. They can close a VA loan in less than 30 days where the average is 45.
Danesha is the best loan officer I’ve ever worked with. She is knowledgeable, relatable, encouraging and proactive! As a Realtor, I want my clients to have the best experience possible and Danesha is definitely my top preferred loan officer.
Gabe and his team made our refinance process go incredibly smooth. Someone was always available to answer any questions we had. The communication was wonderful. There were no surprises because we were always told what to expect. I would highly recommend Gabe and his team to anyone looking for the services they offer.
Such an amazing experience! We have used FirstBank and Gabe Whitmer’s team twice now with our home loans. They go above and beyond to help us have a smooth transition into our new home. We highly recommend there team for your home loan needs!
Gabe was so helpful throughout our entire process regardless of the time of day or day of the week. He answered all of our questions, and we truly felt his goal was to provide us our best options to make the right financial choice for us. …
They are so helpful and made my transaction very smooth Mary Malak the loan officer done a great job she is knowledgeable and helpful
This company will work with you. The process was stressful, but we got it done with their help. The zero down payment loan is a great option for first time homebuyers with limited cash for closing options.
Gabe and his team worked tirelessly to make a complicated loan close with lots of uncertainty in dates and costs for things out of their control. They were able to pull everything together and make it look effortless. Would highly recommend Gabe and his team and plan on using him as much as we are able to in the future!
The Whitmer Team is second to none. Smooth sailing through some of the most complex aspects of home buying. I’ve done a few mortgage with them and my experience got better every time. Shows commitment to learning and staying ahead in this changing market. Well done!
Kim and her team are amazing.m! Highly recommend. My fiancé and I just purchased our first home and she made it all very simple and easy to understand. Communication was great as well.
Simply put…this was the best experience I have ever had with a lender. This team is professional, extremely knowledgeable, and timely. I had the pleasure of working with Zack Nelson and Tara Pulliam. They are both reliable and responsive. I will definitely work this team again!
Gabe and his entire team were very responsive and accommodating throughout the process. We were able to do a fully remote closing from several states away and they handled it quickly with ease and professionalism. Highly recommend using this team for your lending needs!
Gabe Whitmer and his team were awesome through our entire experience. We’ve tried to buy a house before and the experience was horrific and we were terrified to try again to purchase a home, but they did nothing short of reassuring us the whole way through. I would recommend them to anyone in the market to buy a home! ☺️
Megan at FirstBank made getting a home loan easy and mainly non-stressful!
The Gabe Whitner Team at FirstBank Chattanooga was so easy to work with. They were very attentive, excellent communication, and very accommodating for our refinance. #10 rating! Yes, I recommend them!
Gabe and Kerri were so helpful and knowledgeable every step of the way as we went through this process. We would highly recommend First Bank to any of our friends or family. In our dream home and they got us to closing on time, just in time for Christmas!
Kim Moon and her team of professionals at First Bank leave no stone unturned and develop accurate paths for success. They are timely, efficient and available at all hours. …
Courtney is EXTREMELY responsive, professional, and knowledgeable! Any questions or concerns I had, she answered quickly and I’m detail. Process was extremely smooth. We found a house AND closed in less than a month in the middle of a pandemic!! I definitely recommend Courtney with First Bank Mortgage.
Carey is great to work with. He exceeded my expectations and I would work with him again!
We were referred to two lenders when purchasing our home. Kim Moon was not only the first to give me the information that I requested, she was also the friendliest and was able to explain things in a way we could understand. She found us …
Danesha is the best mortgage loan officer anyone would ever want or need. She made the entire process enjoyable, gave me tips, told me things I never considered, made sure I was straight and that all my concerns were addressed throughout the entire process.
Gabe Whitmer and his team are your go-to if you’re searching for a lender. They made the process pleasantly seamless, having our interest at heart the entire time and being commendably speedy in their communications. Having worked with …
Gabe and his team are absolutely fantastic. They have 5-star communication, are thorough in their estimates and docs needed to get you to closing, and I would recommend them to anyone looking for a loan team.
The entire Gabe Whitmer team provided first-class service from start to finish. The online application process was intuitive and easily completely. The team is first-class and responsive to all questions. The single-best residential mortgage application and approval process I’ve ever experienced.
Courtney Andre is knowledgeable about all the mortgage loans available for clients to use. Her communication & response time is quick. This is very helpful in getting clients offer accepted in this competitive market!
Jame Dawson at First Bank was wonderful! She kept in touch with us every step of the way! She is very knowledgeable and professional. I highly recommend her if your looking for a mortgage loan.
Mary Malak is great loan officer, she communicate with us through the whole process, makes everything goes smoothly, and makes our dream come true for purchasing our first home. …
Courtney went above and beyond to help us rectify another lender’s short comings. Any and all questions we had were promptly answered with exceptional attitude. Courtney helped us secure our wonderful home that we can enjoy for years to …
Gabe was amazing to work with! He and his whole team were extremely communicative and made sure we understood every step of the loan process. They made the process easy and stress free. I can’t recommend this team enough!
Gabe and his team did an excellent job providing support throughout my entire home purchase process. From pre approvals to closing, they were at my side 100% of the way. Despite some challenges along the way, I never felt worried and …
Rusty and the folks at First Bank are top tier! My wife and I went through our first home buying experience and had lots of question. Rusty was a wealth of knowledge and always answered us promptly. Next time a friend or family member is in the market for a lender, I’m recommending them. A++
These guys set the bar for professionalism and kindness. They are extremely diligent, caring and smart. I will always use them for my banking needs.
Gabe Whitmer & his team were an excellent choice for us as first time home buyers. They were helpful, knowledgeable, patient & on top of their game. Thankful we had them by our side as we purchased our home!
We refer many clients to First Bank, specifically Kim Moon for mortgages. Would highly recommend.
Kimberly Matthews and her team were very helpful as were working through trying to close on our home. Kimberly was patient with us and answered every phone call and question we had during the process. We are grateful for all of her help. …
I’m so pleased to have worked with Tiffany and her group. They showed they cared and was on top of things. We needed to close by a certain day and they made it happen. This was the biggest purchase I have ever made but it was also the easiest. Thankyou
Kathy at FirstBank explained everything every step of the way. As a first time home buyer I needed things explained sometimes and she never made me feel like I asked a stupid question. The whole experience was great from start to finish.
Rusty is a wonderful agent! He made everything easy. He’s very supportive and knowledgeable, which lowered our anxiety through the home buying process.
The Gabe Whitmer Team at FirstBank Mortgage is truly a pleasure to work with. They are incredibly responsive to questions and concerns and make the mortgage process as seamless and pain free as possible. Gabe is the first call for all my mortgage needs and questions.
Kathy Hollis made the mortgage application experience so easy for me! She was available every step of the way and gave me the best advice about my finances and how to navigate the homebuying process. I can’t thank her enough for her …
Kim Moon is a seasoned professional who offers the highest level of customer care from she and her team! The team worked tirelessly to meet the short deadline and kept in communication the entire time. Kim is wonderful to work with and my clients agree!
Kim Moon and team are always so responsive, react quickly and take the home buying process seriously. They go above and beyond to give our clients the best service possible. I will continue to refer Kim Moon and team to the community because she is one of the best loan officers in town!
My experience with the mortgage department at FirstBank has been wonderful. Cecelia Hargrove is a magic worker, and anyone looking for a loan should reach out to her and her team. She is patient and walks her clients through the home buying process. She is very smart, and I would recommend her to anyone!
Gabe’s team is amazing!!! We have used their services on multiple occasions. They are extremely helpful with the loan process and will guide you through every step. They are instantly responsive to any concerns and treat you like family. His team is the only mortgage team to use!!!!
Communication and responsiveness were amazing! I didn’t have to ask what was going on, Alex always kept me informed.
FiratBank was quick and thorough to answer all our questions. Signing documents was very easy via email. The whole process was as smooth as possible. …
Gabe Whitmer and his team, along with Sherry Babin, Debbie Yoshida and Debbie Scott are hands down the best team in the area to close a deal with. They dropped everything to help us close within a less than two week notice. There is nobody …
Kim and her team were amazing to work with. They were always available for questions and you could really tell they cared. Highly recommended.
Professional and knowledgeable team built tough in providing exceptional home lending services. Absolutely 100% satisfied from beginning to end! Thanks to Kim Moon & Team!!
Outstanding communication throughout the whole process. So easy to work with and I trust that I was getting the best rate around. Thank you so much, Gabe and team. Excited to work with you on many more transactions together moving forward!
Kathy Hollis with First Bank was so informative and patient with me and my husband as we were first time home buyers. She was always a call away for any questions we had. The process was seamless, and we couldn’t have done it without Kathy! Thank you!
Working with Mrs. Courtney Andre at FirstBank was an amazing experience. She kept it professional and made my husband and I feel at ease throughout the entire mortgage process from start to finish. Mrs. Courtney went above and beyond with …
A friend recommended Alex Thomas at FirstBank to me when she found out I was looking to buy a new home. She had only good things to say about Alex and she was RIGHT! Alex was so easy to work with, so responsive, and eager to answer my …
The team was able provide effective communication and explain exactly how the process works. They were very transparent and easy to work with. The team also provided insight and knowledge to help me make the best decision. I did not feel like a number, but rather a part of the First Bank family.
Kim Moon with First Bank is so wonderful to work with. She is very responsive to all communication, quick to reply, great at explaining the process to buyers and making them feel comfortable, very communicative with agents and always gets …
Grateful for Alex and her team at First Bank!! Enjoyed my experience and the process of home buying. Alex is a very thorough and experience lender with a wealth of knowledge. She was prompt and quick with responses and information! Grateful …