We want to help you achieve financial success – and we’ve been doing that for over 60 years. At FirstLight, that mission is what motivates us to keep innovating and striving for excellence by offering low fees, great rates, and high dividends that you won’t find at a traditional bank. But, more than that, banking with us means you become a part of a larger family. One that supports the local community, honors our military, and makes strides to guide our youth and future leaders to be financially ready to take on the world. We know you. We want you to succeed.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–1PM Sunday Closed |
9983 Kenworthy St, El Paso, TX 79924
(Translated by Google) The worst bank I’ve ever been to I’m looking for other options to change banks …
(Translated by Google) The best financial institution!
(Original) …
(Translated by Google) Always buy good customer service,
(Original) …
(Translated by Google) When speaking they always treat me well and always clarify my doubts, very friendly to the client …
Great outstanding service!
Very friendly and very helpful
Excellent bank never have had an issue and excellent customer service everyone is always very helpful and friendly they answer all of your questions without any problem or confusion
I came to the bank this morning to take care business and the person that loves you in to see a representative not not friendly customer always
Want to thank FLFCU for their support and responsiveness to meet our financial needs! They were actively engaged and stayed up to date with us on any new information or products that we needed. Special shout out to Marilu and Marissa who assisted us recently from start to end!!
Great!
Fast and convenient
Always courteous and helpful!
Quick and efficient. The teller was professional the entire time.
Good Service.
Money
Horrible
Great
Great customer service.
Best bank ever!.
Every helpful and friendly staff
Excellent service
Timely appointments
Gregarious staff, consistently working expeditiously.
Fast, professional, and courteous.
excellent service
Excellent service from employees and banking services.👍🏽 …
Poor customer service.
I agree, unprofessional staff lacking accountability.
Been banking with them for years finally thinking of switching to a different bank
Experience was goodp
I wish I could give 0 stars. Kenworthy branch is always nothing but problems.
Always treated with respect and professionalism. Had numerous issues over the years taken care of promptly.
Worst bank ever poor support they will close your account with out your consent
Excellent customer svcs
Excellent
I went I person I it want easy
They are a great institution to deal with.
Great
Horrible! Simple, customer service was horrible, waiting for assistance? Don’t hold your breath and pack a lunch. Maybe it’s all FLFCUs that do that.
Great customer service.
I have never had an issue with this bank, and I’ve been with them a long time.
Great customer service
You wait for a long time just to see other people being called to talk to representatives even though you were there way before them! Not cool!
EXPERIENCE Was very good.
Always knowledgeable and helpful.
I’ve never had a problem there. Not anywhere close to as busy as the one on Lee Trevino.Very satisfied.
Customer focused services, we appreciate your prompt response to our banking needs. Thank you.
Excellent customer service
Unprofessional staff with horrible customer service! I would NOT recommend FirstLight FCU to anyone looking to open a account!
Slowest service ever. They always take forever especially inside the bank. Cashier was very rude ! She didn’t even greet me or anything .
1st Light has the right program for every need.
Very welcoming environment and staff friendly to help!
Understaffed and branch had hardware difficulties in resolving my need.
Very professional like always and very helpful representatives.
Great conversation with Daniel. He eased my concern.
Fast and courteous and friendly staff everything done right Very Satisfied with the service.
I have never had a problem with this bankerrr.keeping my money all up in therrre.costing me not a cent everrr.thank you first light for holding my paperrr
This is the bank you want. Forget about the others!
Outstanding communication! Guided me step by step…. Very polite great service
Super nice employee’s. Excellent customer service 👏.
Gunny …
Doesnt matter that ive been with these people for years, have direct deposit with them, pay my mortgage with them, THEY WILL NOT GIVE ME A LOAN! They are of no help in your time of need.
Had a great experience. Great service, and very friendly staff.
Cathy the “supervisor” is awful! She has no people skills and carries herself as if she’s better than everyone around her. A horrible person to deal with.
Excellent Service and Excellent Staff Thank You
They were fast and efficient and the online services facilitated everything.
Always a good experience in First Light
Best credit union ever. Friendly, professional staff.
Well I went and may a complaint and this is the second time the assistant for this branch talk to me and I ask her I will like to speak with the president of this facility but it’s been imposible I think if I send a request to trump he will …
Why do people only post when they have a bad day. Then take it out with the experience they had which must likely created because of there attitude to begin with . Firstlight is a great institution with good customer service. I have been with them for yeras.
I applied for a secured credit card. I am a SAHM and I was refused a secure card because I was told “my husbands income is not my money”. Maybe look into the CARD Act of 2013.
My husband passed away on August 19 of this year, and this place has had me in tears more than I care to think about! Now today as I am attempting to conduct business AGAIN I run up against brick walls! I will take every last penny out and put it some place safe like in a coffee can under a tree with my husbands ashes!
Good experience with remote teller
Very very curious knowledgeable pleasant conversation
Always great customer service!!
FirstLight Credit Union always provides excellent service!
worst bank in america. Customer service is trash, and there machines are always “down at the moment” im leaving this bank for gecu first thing in the morning, i hope all these people lose there jobs.
Mis Newcomb was helpful based her knowledge of full account history.
You guys at FLFCU are so awesome very amazing 👏 and I want to Give you guys a BIG Thank You for all the great services you guys have given me for the past 17 years since being a member in 2005. 💯🦶❤️😀👍🙏🌟🌟🌟🌟🌟 …
I have never left a review, ever. I’ve asked these people to stop calling me for collections on Yvette Herrera. I do not know nor have i ever known a Yvette Herrera. I spoke with Peter in Firstlight collections thinking that this Yvette …
Very Satisfied customer👍Job well done! …
Horrible. They charge overdraft fees for “pending” transactions that haven’t cleared your account. Then their fees put you in the negative, when you shouldn’t be, and charge you for every thing “pending” even when the amounts, minus the …
I have an account with Firstlight and plan on canceling ASAP! I worked here as a temp a few months back and was told specifically from a supervisor Nathan Duran, that I would be hired permanently after the 90 days were up from the temp …
Scale does not go low enough. Long lines. The cashier always needed to get a supervisor’s approval for a deposit with no cash back!!! On top of that, their bill pay unit messed up my payment to Century Link, and I actually had to pay for a …
Everything was great except for one thing sometimes it takes to long to be able to talk to someone other than that 👍 …
As always, for over 40 years, the FCU has been true professionals and great customer support with outstanding service!!
I was not aware of inactive fees, they make it impossible to have someone else make a deposit for you, so the account can be active again, they have very limited services now with fees, It’s ridiculous. Service and customer service is horrible! I’m glad I’m switching to GECU !
A credit union beats a big bank hands down and this is the best credit union in El Paso. The lobby is open until 3pm on Saturdays and when you can get your spare change counted in the machine, you will get back 100% of it in larger bills, as long as you are a member.
Tried to re-charge me for a closed account from 5 years ago that was paid back then when i applied for a car loan. Refused to look into it because according to them i should have paperwork from 5 years ago on an old account. They do not have any records at all of that old account. Very unprofessional when helping me.
Saturday 9AM–3PM
Sunday Closed
Monday 9AM–5PM …
Not to happy you told me one inrest rate then change it
Hate this bank, website is not user friendly and when I called several time they couldn’t figure out why I can’t seem to register, and all bank should have tellers to assist and not just machines, will definitely be switching to Navy Federal credit union
great service, very knowledge-able, . they do care, about, their, clients. the teller, brought up, a issue, i wasn’t, aware, of, an corrected, the issue. very good service
My mother and I have accounts with this bank, and though we’ve had a couple of positive experiences, I would never recommend them. First off, my mom had an account with them for years and they never failed to treat her like a second rate …
My account was frozen, due to a legal obligation; however, the bank still deducted their fees from the amount. They wouldn’t allow any of my automatic payments to go through but charged me nsf fees one after another and deducted the amounts …
Locked myself out of my online banking, and everytime I call for assistance it takes like 30 minutes to get a hold of someone, and when you finally do they’re useless, I’ve called 2 times and both people were useless. …
We are first time homebuyers and this has been the worst possible experience working with First Light. If you value your sanity please do not use them to buy a home. We were supposed to close after 45 days. It’s been over three months with no end in sight.
Need more tellers and competitive enterest rates.
I’m above furious with this bank. I wanted to pay off my car and I transferred the amount that was left to pay my car off via wire transfer with Chase bank. Then i looked at my account online to see if it was paid off. They never …
Long wait but they were very helpful.
They help you out of your money, over draft sceams.
They can send you dozens of emails asking you to support their charities or advertising their services, but actual communications about your statements are hit or miss, and they don’t bother to communicate when they are draining you dry …
This bank all the time have TECHNICAL DIFICULTIES with its APP and website that is a stupidity because if they make around 150,000.00 for every 1,000.00 dollars deposited on 1000 people’s accounts just to say a number , is incredible to …
Always very helpful there, their business associate Celina always very helpful!!!
Shout Out to First Light and 5 star
Jessica W. Thank You for your Professionalism and Patience. Did not realize the services offered a opportunity that will help reestablish my checking …
I just opened a checking and savings account with FirstLight FCU. So far I haven’t had any issues, only time will tell.
This isn’t the greatest bank. In fact, if you’re looking for a credit union I highly recommend either GECU or NFCU… I don’t understand why anyone with options would bank here, myself included. The bank and their services seem primitive …
Valerie Acalos is just amazing!!! She not only made me feel comfortable but she also helped me with all my banking needs I could possible think of in such a short period of time ! I’m overwhelmed with joy because the service was just fantastic ! Thank you so much !!!
Always good. No issues, ND quick.
Customer service is always, always excellent. Thank you
I had the worst experience in my life with this bank. I live in Germany and I have to manage my mothers account from here, having a Power of attorney. They blocked urgent transfers and wouldn´t tell me the reason why. I´ve spent days to …
The employees are always ready to assist you with a smile. Love the atmosphere and they make you feel at home.
Nice experience, fast service and friendly teller.
The banker Nicole needs more customer service how to talk and treat customer Equally she is very friendly with people she knows and help Disabled people but people she Doesn’t see Regularly She could be very Rude
Ok bank, worst customer service, worst and slowest mobile app. Seriously if you need your money for an emergency don’t use the app to deposit, ive cashed at least 8 checks from the same place and everytime it takes about 3-5 days to finally get the funds. Now I’m going to have to start going to the bank to cash my checks… smh
Really good customer service. Help me with what I needed.
I agree with other reviews. Whatever you do, DO NOT USE THEIR MORTGAGE department. I feel like I have to babysit my money with them each month. They never process my payments correctly. And they think they can tell me how to manage my own …
Would defiantly rate -10 if I could.As a first time home buyer along with my husband we experienced the most unprofessional and incompetent service from this bank.We got notified of missing documents until the day after it was supposed to …
Very happy with FirstLight. Their mobile app is the best I’ve used, and that includes large national banks. I can do just about everything online including apply for my mortgage which has been a very positive experience. In the rare instance that I do need to go into the branch, the people are always very friendly and helpful.
You should never use FirstLight Credit Union, particularly the one on Kenworthy Street. They say they mail statements out to you in the mail and I never received them, that is not secure for their customers. None of their machines work, for …
ATM was not dispensing cash when I went to use the ATM at N Desert
Really good bank , awesome personal assistant , very clean bank .
Employees were very helpful in providing information that would help me in the future.
Very poor service. I was on line for over 1.5 hours for a video teller. I think that they only have 1 teller working because at the machine it took over 10 minutes to get a person on line when I got to the machine. They don’t have chairs …
Excellent Customer Service. The agent named Marina helped me ensure that I was assisted with my account. She did a good job and very appreciative for what they do. Professional, integrity, knowledgeable, and no problems. I really like this credit union.
Commissary had charged me twice for $ 114
37,since the computer froze,when i got home i realized,my account was charged twice.😡 …
First Light Federal Credit Union helped me when I needed it most, on the first day I became a member. They are professional people and very friendly! Thank you!
FirstLight Federal Credit Union has always provided excellent and professional services. We have been members since it was Ft. Bliss Credit Union!
We’ve been to this bank twice and there haven’t been any representatives available either time. They didn’t want our business.
Used the IVT services and Shari was very nice, friendly, and professional. So convinenent and fast to use the services available to make payments.
Your customer service is horrible. My issue has yet to be resolved. The manager wasn’t of sny help and placed the blame on ME. i have yet to receive the reversal charge that was made by mistake on YOUR part. I will never bank with this institution again.
Never had any problems with this credit union. In fact theyve been very helpful in getting where you may need to be with finances. The access to lines of credit cards or loans is reasonable with the institution. Just an update: Today on Jan …
issue was taken care of. got my new card with out any problems.
My experience at First Light,namely, Kenworthy branch has always been Excellent! Khaoula has been helping me since 2011 opening Business and Personal Accounts! The banking and credit union industry is tough as it is,but especially during …
Super horrible service. Tried to get a home loan and nobody wanted to work talked to the Mortgage VP and she blamed me for her employee’s not doing their job. Now I’m homeless thanks to those incompetence and have to find another bank. And …
Kara, virtual rep, great service, friendly, and thank me for doing my personal banking with First Light
I’ve been a member since 1980. Our family has had different accounts and loan accounts over the years. We’ve always been very happy with rates and service.
Service was good but it took me 3 times to get service thru the video tellers.. seems there was some type of connection problem.. other than that the customer service was good.
Great work FLFCU, keep ip the great work! Customer service goes a long way during these times! I’m happy 1 bank gets it!
Associate was extremely knowledgeable and has assisted me before.
Easy to access my accounts and super friendly. I really enjoy the people at Firstlight
Best Service , very polite professional employees. I would recommend First Light to any one . Awesome Awesome bank !! Thank you for all you do First Light
Personel service care and patience is your trade mark thank u.
Had over 250k in the account, then charged 300 in overdraft fees because everything was in savings, not checking. Started with this CU when it was Ft Bliss FCU in the 80s. They have turned onto nothimg but robots, so much for loyalty. Our family has pulled out of this CU
Super easy to set up an account! I made an appointment, arrived and was quickly seen by the friendly and helpful, Mrs Elmore. The setup took about an hour – probably because I asked about so many different things, but she had all the answers!
Zaragoza team was amazing the staff and the IVR’s are always willing to help , they are so knowledgeable and professional.
Been banking with them for years. Love that we have been able to finance and refinance vehicles, be approved for credit cards, and even opened an account for my son. Issues that I have are that they take quite a while to answer their …
Firstlight has always been my Cedit Union. Firstlight has been thier for me and my Financials needs. Thank you Firstlight 😊 …
I have been a member for a few years now and have never had an issue with getting an approval for a loan or credit card. I have also never had a bad experience with the approval process or with any of the bankers. Upgrade compared to the other larger credit union in the area whom shall not be named.
I had a great experience with the teller on the screen on the on post machine, great help depositing my checks.
I love this Credit Union. I have never had an unpleasant experience. Everyone I have ever interacted with, in person or a teller machine, have always been wonderful to work with.
I felt like royalty when I went to open my new account. After a few really tight months and mistakes on my part admittedly; GECU closed my account after 20 years. I was really hurting with loss of employment and when I told them I found a …
Applied for a loan with first light and the experience was awesome at first, after I get told the loan processing was going to get with me in 24/48 hours that’s when things went south, had to call them myself on the 2nd day and ask what was …
Very helpful staff. Owned up to their mistake and fixed it on the spot. Great branch manager. This is for the North East location
Great Service! Very responsive, flexible and knowledgeable! Makes banking easy!
Having issues with my first light app. Followed all the steps and now my wife’s app is not working either. Impossible to speak to a real person like we did 30 years ago. Horrible customer service if you ask me!!!!
I will update my comment as soon as they process the mortgage. But my rating will be the same. Very disappointed. My husband has been at this bank since the 90s.
Costumer service is horrible I had an incident with a representative Cara her name was, I believe she was having a bad day and try to treat me like trash .! I’m closing my account here after 10 years
First Light has something many other banks and credit unions are no longer offering…customer service with tellers on the premises. Every employee treats the customer with value from the door to the furthest counter. Thank you for being there for your customers.
It was truly the best experience I’ve ever had with a bank. Shout out to Jose for his superb professional service as well as making me feel so comfortable as if I was at home. I’m definitely glad I chose this bank to manage/secure my funds. Very clean & high tech. Bendiciones 🙂
I had not used the video teller feature before this date, and it was an exceptional experience. She pointed out a detail that I needed to take care of inside the facility, and the inside teller handled my situation quickly and thoroughly. Wonderful service all around!
Thank-you for your great customer service and always listening to your members and understanding that times right now are rough for everyone in different ways. This is what makes me happy about banking with you. …
I have been a member in good standing for many years. However, I find the changes that are being made to be time consuming, disgusting, and hard to correct without more wasted time. Considering looking for another institution that still believes in face to face customer service.
Employee was very helpful in directing me toward a quicker way to get my business done. Thank you!
I went to the branch in N Zaragoza and the worker and supervisor were very helpful in welcoming me and getting me acquainted with the credit union and their benefits. They were friendly and approachable. The office is very clean and modernized with interacting with tellers via video call.
Had a great experience with the FirstLight team every time I have to interact with the team! Thank you and keep up your customer service
Very great place awesome customer service. Tyler D was very helpful and friendly would recommend this credit union
Awesome experience! Everything was done over the phone or online! The complete process took two days. Everyone I spoke to was highly professional and efficient! I started the loan application on my cell phone and ended at a video teller. So …
I’ve had first light for a long while now and it seems to be getting better and better I’m very happy with my service and any rep that I have talked to has helped me with the situation and through tellers through talking through management I would recommend your bank to anybody that is looking for one thank you eventually
Respectful treatment, Fast and Very personalized service. Meets all my banking needs.
I had a bad experience the last time I went to the bank.. The person that helped me wasn’t nice .. He made me feel that he didn’t want to help me he answered my questions making me feel I was asking dumb questions..
Miguel was wonderful. The loan process was easy and fast. Thank you so much. Happy Holidays.
the live person interaction was wonderful, however I DO NOT LIKE the new automated system, I can never transfer funds from one account to another…I have been told the situation is being worked on but, but it is taking what seems like a …
Very fast and easy from loan process. I put my application in at 11pm and had the money deposited by noon the next day.
First Light F. C. U. is our bank of of choice as it has been for many years. 1st Light currently has a number of convenient locations and many ATMs located throughout Las Cruces and El Paso. We have received courteous and friendly service …
Great banking institution! Excellent options for any type of loans and to obtain a credit card. Very helpful on rebuilding credit.
Excellent service. Mayra went above and beyond to take care of all my business concerns and needs. Have always had professional and reliable service in the over 30 years of banking with them. I recommend them to all my friends and family.
Took the teller forever to service us. Short staffed, really not my problem. Learn to schedule your staff. Just saying. My visits are usually good here but not today.
I’m digging the video teller experience ( esp hours & wait time). Five one dollar bills w each ATM withdrawal is a nice touch too! Thanks FirstLight!
Been a member for 20 years with various accounts. Purchased new vehicle on the 4th of July holiday week and dealer attempted to contact Flfcu for financing and could not get a response after several attempts went with another bank
I’ve been with first light since 2005 and never had issues! We recently need mortgage advised and we got it quickly and with no hesitation Doris Bernal and Raul Castillo have been extremely helpful!! Thank you!!
I loved being able to use the video-teller function for the first time on Saturday. Kara is a great video-teller. She’s pleasant, knowledgeable, professional and very competent.
One of the most desirable features of First light credit Union was PAT. Then it went to PAL, whose intro was too lengthy. But by far, the worst major change First Light could have done, is LUNA! It’s too lengthy and complicated to access, …
I had zero issues and the process was so fast! It didn’t even take a full day to get approval and funds, I was very impressed by how easy they made it.
Great experience! I originally had an issue; however, it was wonderfully resolved. They have redeemed themselves!! Also, Australia. Manager, Khaoula Oulidi is every bit considerate and professional. Thank you!!!
I was not allowed to remove a authorized user from my account. A user that I authorized. Not having full control of my account and first light policies creating a security issue, I am searching for a new bank.
I have had FirstLight for over 15 years. I have never had any issues with them. Now with everything available to you at the palm of your hands is just fantastic. I highly recommend FirstLight to anyone looking for a local credit union.
The most unprofessional financial institution I have ever dealt with. Closed my account today and I could not be happier to not have to ever deal with these crooks anymore. They will not hesitate to hang up on you or lie to you about fees …
FLFCU staff who handled both our personal loan and credit card application were great! They made both processes easy and quick. Thank you Mario and Marissa!
I’ve banked with first light for over a decade now. The only downfall is the lack of locations with tellers. The location by my house (far east) has automated tellers and the lines are super long. While waiting in line I can’t help but hear …
Great service, gave me the opportunity better than any other credit union that are well known, and apparently should offer better services. Thanks FLCU for your trust. Will keep you as my first priority from now on to save the hustle somewhere else.
Worst bank ever!! It takes at least 40 minutes to get a hold of anyone no matter the time of day. I was trying to transfer funds from another bank and it has been over 8 business days! Then the online site has limitability on a counts to just transfer. Everything is a pain to do with this bank. High reviews are totally fake
Really like this bank. Spending on my card gives me points that can I can use to cash out for $25 every now and then, or even forgive an overdraft fee. This comes in handy when the Horizon City Walmart forgets to charge my card for two weeks and I accidentally go over!
I’ve never had an issue with FirstLight, ever. The staff are always kind, courtious, and friendly whether you’re in the branch office or on the phone. I don’t recall the young ladies name that helped me last time I called, but she had great customer service skills.
Excellent, skilled professionals from beginning to end. I am an existing member and wanted to open additional accounts and the process was seamless and my customer service reps did an outstanding job. It was a pleasure working with her. I am totally satisfied with the help and assistance I received.
I’ve banked with them over 20 years. Everything becomes more and more complicated. Proper security is important but they went way past that it seems just to be annoying. Customer service is a joke. Why are the employees all rude and act …