Thanks to Cynthia Meyer for assisting me in setting up our new 11 month CD, and streamlining the application process. Before she called me today, I had planned to set up a CD at another institution tomorrow for the following reasons: …
Firstmark has gone above and beyond for me. As a member, I feel valued. Security Service has not offered me any services like firstmark has. I have a auto loan and a credit card with Firstmark.
My experience with First Mark always been professional and helpful … Only once had someone that seemed … But can happen especially during the pressing past couple of years that impacted the work place…I believe management is strong with this bank and I appreciate doing business with First Mark. Thank you
Everyone I spoke with at Firstmark was very informative regarding my auto loan Josie in the Fredericksburg, TX office was so very helpful and spent a long time with me explaining everything that had happened and what was going to happen. Very positive experience!!!
Worst place to work!!! They treat their employees terribly. Poor management and directors!!! If organizations don’t understand people, they will never understand business. Don’t bring your business here.
Never had no issue. But they need to get it together. Their new location off North 1604 loop & 281 is closed on Saturdays… this probably won’t work for many….
I would give Firstmark 5 Stars but management is taking it down. They currently promote a cash back debit card that rips off merchants. Before that they installed Coinstar type coin counting machines in their branches that charges for a …
Never had an issue at Firdtmark
Mrs. Felicia M. Out of the Gold Canyon has been our favorite representative at bank. She is professional and very helpful. Thank You Felicia M.
Invest your money elsewhere. This Bank does not have your best interest in mind. Worst customer service. Will not hesitate to tag your credit multiple times before finally calling to ask if you would like to make a payment. Don’t waste your time with this Bank you will be pulling your hair out if you do.
I love Firstmark! If you want to bank somewhere where you feel like a human and not just an account holder, come to Firstmark! I truely love the dedication they have towards improvement & they listen and take action. You have a voice. All around best place towork & bank!
This has to be the worst bank ever I wish I would have never refinanced my car with them I should have noticed all the signs in the beginning such as the wrong paper work was given to me then they try to hold it against me , REALLY you are …
Recently applied for a home equity loan. Throughout the process, I was in constant contact with the closing officer Jackie R. She answered several questions and provided additional information. We emailed and texted each other. …
I haven’t had access to my online banking info for what seemed like FOREVER! Tried to reset it multiple times with other staff but it never seemed to work out. Gave it one more shot before closing my account and Linda had me out of there in …
Had the pleasure of being assigned to Lizann and she was so very helpful. I called the 800 number for a issue with ATM fees and was shut down by one of the branches supervisors. Upset and frustrated, I called the corporate office to explain …
Finally, I have a Bank I can depend on… From the first time I walked in and met Lexi and opened my account I have always had such great experiences. Thank you Firstmark Credit Union for always being there when I need you… And Thank you Lexi …
Thank you so much for all the help in getting the loan. I broke my shoulder and was moving and having financial problems. You suggested to me that I could refinance my car and called me to help me get the loan finished in one day. Thank you so very much!!!
Been waiting for my title 8 months now van is 100 % paid in full still won’t release keep getting sent to someone else was hold 1 hour today and no one would take care of problem.I did what I said I would do they did not .I need to get …
The staff is always friendly and helpful. They always start with a greeting and end with a greeting. They always make sure we are 100% satisfied with our experience.
Monica was very friendly, answered any and all my questions, people skills superb, very calming presence, didn’t rush, explained the documents I was signing on-line, first payment, etc.
Terrible customer service. Not COVID/Monkey Pox friendly. Don’t offer virtual services for those who’s rather handle financial transactions from the comfort of their own home without having to go into the establishment.
DO NOT CHOOSE TO BANK HERE…. I began my business back in 2020 and wanted to have my funds with a local credit union. I did research and all signs were pointing to RBFCU, and I still gave First Mark the benefit of the doubt. Biggest …
It was great,good customer service by the young lady that help me, I would give her and A+,All this years I been a member of Firstmark Credit Union, and also all the young lady’s, that help me at the Mission Branch,Thank You for having good young lady’s that are helpful.A.D.Rodriguez,Sr.
I thought that Kayla was great, but I thought that the process was unnecessarily complicated. I have been a member for over 35 years and have always had a full account, while right now there is a large amount of money there. yet I have to …
My Firstmark representative was very helpful and a pleasure to speak with. She handled my request smoothly and professionally. A couple of hours later she called me to inform me of my business at hand. She has good customer relations experience.
(Translated by Google) The attention in Spanish is very good.
(Original) …
Excellent Bank that gives opportunities to their customers.
Thanks to Cynthia Meyer for assisting me in setting up our new 11 month CD, and streamlining the application process. Before she called me today, I had planned to set up a CD at another institution tomorrow for the following reasons: …
Firstmark has gone above and beyond for me. As a member, I feel valued. Security Service has not offered me any services like firstmark has. I have a auto loan and a credit card with Firstmark.
My experience with First Mark always been professional and helpful … Only once had someone that seemed … But can happen especially during the pressing past couple of years that impacted the work place…I believe management is strong with this bank and I appreciate doing business with First Mark. Thank you
Everyone I spoke with at Firstmark was very informative regarding my auto loan Josie in the Fredericksburg, TX office was so very helpful and spent a long time with me explaining everything that had happened and what was going to happen. Very positive experience!!!
Good place for money problems
stay away
Great place to work and bank!
I went in for a loan. The process was straightforward and fast.
I’ve been a member since I was born. They’ve always been very helpful.
Worst place to work!!! They treat their employees terribly. Poor management and directors!!! If organizations don’t understand people, they will never understand business. Don’t bring your business here.
Best customer service experience
Where are the ATMs? My branch closed with 2 drive up ATM machines and here there are None!!!
Best Bank ever ❤
Awesome customer service 👍 …
Opened up account last week was a great experience very friendly workers
Segio was very professional, gave us good advise and by the end of the process was a good friend!
Great service and nice people
Gladys was very helpful and very sweet. The secretary was also very kind. I am happy so far.
Never had no issue. But they need to get it together. Their new location off North 1604 loop & 281 is closed on Saturdays… this probably won’t work for many….
Excellent customer service!!! Excellent personality!!!
I would give Firstmark 5 Stars but management is taking it down. They currently promote a cash back debit card that rips off merchants. Before that they installed Coinstar type coin counting machines in their branches that charges for a …
Never had an issue at Firdtmark
Mrs. Felicia M. Out of the Gold Canyon has been our favorite representative at bank. She is professional and very helpful. Thank You Felicia M.
Invest your money elsewhere. This Bank does not have your best interest in mind. Worst customer service. Will not hesitate to tag your credit multiple times before finally calling to ask if you would like to make a payment. Don’t waste your time with this Bank you will be pulling your hair out if you do.
I love Firstmark! If you want to bank somewhere where you feel like a human and not just an account holder, come to Firstmark! I truely love the dedication they have towards improvement & they listen and take action. You have a voice. All around best place towork & bank!
Cynthia was excellent. Thank you
Great customer service and easy to work with.
This has to be the worst bank ever I wish I would have never refinanced my car with them I should have noticed all the signs in the beginning such as the wrong paper work was given to me then they try to hold it against me , REALLY you are …
Recently applied for a home equity loan. Throughout the process, I was in constant contact with the closing officer Jackie R. She answered several questions and provided additional information. We emailed and texted each other. …
Very friendly environment, The staff is very knowledgeable.
I haven’t had access to my online banking info for what seemed like FOREVER! Tried to reset it multiple times with other staff but it never seemed to work out. Gave it one more shot before closing my account and Linda had me out of there in …
My experiences with Firstmark are always very pleasant.
Was very helpful and would recommend my family to sign up with Firstmark
This location is NOT open on Saturdays as stated. Really inconvenient for those working during the week. 18 years with this credit union.
Ugh.
Very kind and friendly people and very helpful thank you so much happy holidays
Had the pleasure of being assigned to Lizann and she was so very helpful. I called the 800 number for a issue with ATM fees and was shut down by one of the branches supervisors. Upset and frustrated, I called the corporate office to explain …
Finally, I have a Bank I can depend on… From the first time I walked in and met Lexi and opened my account I have always had such great experiences. Thank you Firstmark Credit Union for always being there when I need you… And Thank you Lexi …
Excellent customer service via caring CU personnel! Certainly recommended.
Firstmark is a great place to bank they answer all your questions and help you with any problems you have they helped me and they can help you too
Very comfortable to speak with. Ckar and understandable conversation. Great professional service!!!
Great bank. Easy process and they are flexible, always helping us
Great service and always there to answer questions or concerns when needed! Definitely a great institution to work with!
One of the best Credit Unions around! Interest rates could be better, but customer service is top notch.
Thank you so much for all the help in getting the loan. I broke my shoulder and was moving and having financial problems. You suggested to me that I could refinance my car and called me to help me get the loan finished in one day. Thank you so very much!!!
Been waiting for my title 8 months now van is 100 % paid in full still won’t release keep getting sent to someone else was hold 1 hour today and no one would take care of problem.I did what I said I would do they did not .I need to get …
I’ve been a member of this credit union for over 40 years. Their customer service is amazing! All the employees are helpful and knowledgeable.
The staff is always friendly and helpful. They always start with a greeting and end with a greeting. They always make sure we are 100% satisfied with our experience.
Monica was very friendly, answered any and all my questions, people skills superb, very calming presence, didn’t rush, explained the documents I was signing on-line, first payment, etc.
Terrible customer service. Not COVID/Monkey Pox friendly. Don’t offer virtual services for those who’s rather handle financial transactions from the comfort of their own home without having to go into the establishment.
DO NOT CHOOSE TO BANK HERE…. I began my business back in 2020 and wanted to have my funds with a local credit union. I did research and all signs were pointing to RBFCU, and I still gave First Mark the benefit of the doubt. Biggest …
Wow. The customer service representative made the opening of my account so smooth, I forgot I was I was talking with a representative.
Awesome job.
It was great,good customer service by the young lady that help me, I would give her and A+,All this years I been a member of Firstmark Credit Union, and also all the young lady’s, that help me at the Mission Branch,Thank You for having good young lady’s that are helpful.A.D.Rodriguez,Sr.
I thought that Kayla was great, but I thought that the process was unnecessarily complicated. I have been a member for over 35 years and have always had a full account, while right now there is a large amount of money there. yet I have to …
My Firstmark representative was very helpful and a pleasure to speak with. She handled my request smoothly and professionally. A couple of hours later she called me to inform me of my business at hand. She has good customer relations experience.