This company is a whole criminal organization. How is it that you service loans but cannot get complete loan history information? This company literally cannot produce full historical information about my loans. No interest rate history, no …
Will not help people out when they made a mistake… this company should be dealt with by the fcc or whatever government entity that deals with these people
Absolutely horrible! They lose payments after they cash them, and then call you relentlessly demanding another payment or they will report you. Zero stars if you ask me
internet has problems call them customer services is lacking waiting 5 min. just get a stupid recording about using on line services log in they locked me out only had to keep changing password
I don’t believe worst customer service can be provided. If I have need to skip paying a bill, these guys will be the first to be skipped. Totally unresponsive to my questions.
My loan has changed hands a dozen times and is now with FirstMark. For some reason they don’t recognize that I’m still a full time student and call me dozens of times a day despite my calls to sort it out. Garbage company.
I have had enough of these clown! There is a reason why they have an overall rating of 1.7 stars. If you read the reviews they pretty much explain this horrible company. ZERO customer service!
They are awful. Chaotic. Disorganized. Sloppy. They shift all burden to the customer and require you to do an extensive amount of paperwork to solve problems. Their interface is a nightmare. Hold times are atrocious. What they do should be illegal.
awful service, will not corporate with the borrower during repayment. they are very happy to report you to credit agencies for any possible reason they can find. deserves zero stars
I have had absolutely no problems with this company. Auto payments are taken out monthly and my debt is getting paid off faster at a lower rate. Couldn’t be happier.
SERIOUSLY, GO SOMEWHERE ELSE FOR LOANS. I cosigned for my wife on a loan. My wife made the payments every month, and we’ve got statements to prove it. Now Firstmark claims there’s a late payment and that hit my credit report.
Let it be known, this company will attack your credit report.
Unfortunately I have to go through them for my loan. You shouldn’t expect them to respond to emails quickly at all, and sometimes they don’t even respond to emails. It’s just a bad customer service experience all-around.
Horribly service with no intentions to help the borrowers. You cannot schedule a payment in advance on their website as a one time payment. I’ve sent complaints and called multiple times over the last year. Either they have no IT support or don’t care to have their website coders find a solution for people like myself. Garbage.
I was late on 4 payments for my student loan, because my loan was transferred from access group and I never received a notification of this transfer or no payments. They reported the credit bureau while they failed to notify me for 4 consecutive months.
I am just a Co signer left to pay when the borrower ran away; so am paying only and have no much experience with them.
I know that whenever I talk to them, and I do a lot; and shout at them that they …
I’ve had a loan from this company for the last several months. Everything has been very smooth. I have looked at some of the one star reviews. I am not sure, but if you made the payments you agreed to when you signed your contract I believe your experience with this company might be better!
After years of never missing an on-time student loan payment with Firstmark, my son lost his job in the food service industry due to the pandemic and finally fell thirty days past due. He managed to bring the account current within a few …
And I thought awful was a descriptive word for dealing with Firstmark. Notice management’s replies to reviews posted, all want to help you with your issue. Yup, and I’ll be one year old tomorrow.
Didn’t know my lending services were switched to Firstmark till recently. I received a call asking for my social and didn’t receive any information who and why. I hung up the phone cause I didn’t know who Firstmark is and thought it was a …
I called to see what I can do with my repayment plan because I was struggling making the payments every month (still am). I was told there is NOTHING they can do. The rep suggested making a lump sum payment of $10,000. Which I responded “I …
Someone told this outfit about Wells Fargo: I applied for a studnet loan wayyyyy back in September of 2008. I had to get an endorser. Then I got a letter from the bank stating that my application had been DENIED. End of that story. …
Appalling customer service. Our loan was transferred to this company. Made our payment , they cannot find our payment ! Repeated phone calls , gave proof from our bank payment was made, claim they never received proof. Want us to snail …
Terrible company. I received no notices via mail or Email explaining that they would be changing my payment plan and which loans my payments would be allocated to each month. Also, after seeing a continuing increase in my interest rates …
Within 3 months time, my loan service was sold and switched to Firstmark Services and in almost 10 years of payments I never once had an issue before. My variable rate that was once 2.25% doubled within 8 total weeks, and Firstmark’s …
I have attempted to fully pay off this loan and Firstmark stated they could not process the payment as it was sent to Citizens Bank (parent co?) and they would have to return the payment—the payment address used given on their automated …
You really have to be intentional with your payments. If you just pay double and triple payments without being specific how it’s allocated, it only goes to interest. If you look under the loan details tabs, you can see how the loans are …
As others have said, these guys are nothing more than the standard, predatory student loan sharks we’ve all come to know, and, errrrr, “love.” What takes them from ordinary “awful” to “abysmal” is with their customer service. When I got …
My experience has been nothing but smooth. I’ve used auto pay, taken off auto pay whenever I wanted. No issues. The company is easy to get ahold of and the website and app makes everything transparent and easy to find. Never fun paying student loans but I feel the experience could be much worst.
My student loans got transferred to them and they are absolutely HORRIBLE!! Avoid at all costs! The never give a straight answer and give you the run around for no reason! They are conniving and malicious. I only wish I could have my loans managed by the bank I took it out from
This company is filled with nothing more than glorified loan sharks. Their “customer relations” are abysmal and not to mention the only reason I got a loan through them was because I was forced to by the “financial aid” officer at the …
Very easy to use website, no issues with auto debit, easily make additional payments. I refinanced my student loans to half the interest rate I was previously paying on my vet school loans. I have not have any slight of hands or attempts to …
DO NOT USE THIS OUTFIT! This is a scam outfit. We attempted to pay the balance in full for my student loan and had them email the TOTAL PAYOFF to us. We found out a year later that this scam outfit kept a small balance due on the …
The customer service was wonderful! The representative’s name was Christine, and she was very friendly, professional and helpful regarding my inquiries. Christine is an asset to your company. Thank you.
This company is a predatory student loan shark. My son has 2 student loan with this company that I co-signed for several years ago. He is has paid off multiple loans, with a few remaining. He has never been “late” and always pays. He …
One of the worst companies I have ever had to deal with. They up and decided to change my payment plan with letting me know anything. Went to pay my normal payment and it is over 2 times what it usually is. I call about it and they can’t …
I didn’t select this group, my account was transferred to this group. I was trying to setup auto pay, but it would take over a month to set this up. REALLY?! This company calls you endlessly if you are a day late, which is against the …
My experience with them is a nightmare. I refinaced out 11/2018 with an over payment. They still haven’t sent the check with the excess amount to my new lender. It’s been about 3 months!!! Been calling the supervisors about a half dozen …
This is the least helpful, most difficult lending agency I’ve ever dealt with. They required that both of my parents co-sign on my student loans, and now seven years later, I’m trying to change my payment plan and remove my parents from the …
Horrible company! My daughter recently moved and ever since then we have had all kinds of problems. Obviously , they cannot handle an address change! She is making her payments but still getting notices that her payments are delinquent . …
I have had such difficulty working with Firstmark this year. The woman I spoke with today was an exception, and was extremely sweet and helpful. She also apologized when I mentioned my last experience. …
I just completed a 31 minute call to customer service (I use that term very, very loosely) I have to agree with a previous post as to there could not be a worse customer service than this company has. …
They sent a form to my 96 year old mother without a return envelope asking for personal information. Appears to be a scam so will be shredding this b.s.
Unfortunately I was forced into doing business with this outfit. My loan was transferred to them from another lender and after reading the reviews I immediately requested a 10 day payoff and paid my balance in full. After paying off my loan …
STAY AWAY! Customer service is terrible, you can bang your head against the wall and get further than dealing with them. They illegally reported and collected on student loans with incomplete paperwork, which a lawyer verified. I only ended …
I had sent a dispute (because they had done something wrong) through experian and firstmark made a new report making my credit worse (down 30 pts) from something that happened in late 2021.
Honestly, I felt scammed by Wells Fargo. They sold my student loan to a loan shark and ‘debt collector’. I never defaulted on any payment. This can’t be legal
It’s been an issue with them and a ruin my credit report even when it’s their …
This has been the worst loan servicer ever to work with. I have to make calls just about every month because they keep messing up my repayment plan. I pay the full amount due, and then they tell me I have a past due amount. Thankfully I …
Firstmark is a predatory organization that will refuse to cooperate when necessary. I recently tried to get a refinance loan through another vendor but was denied because Firstmark failed to provide them the necessary documents EVEN AFTER I …
I do not trust this company and you never should.
My private student loan was transferred from Wells Fargo in 2021 during a personal life hardship and the pandemic. Due to the servicer switch and conflicting …
I refinanced a student loan through citizens bank but it turns out they just dump you off to this company. Worst website ever. Literally the only thing the website has is a payment button. It has no information about your loan, you can’t …
For the love of God take your business literally anywhere else. My Wells Fargo student loans were transferred to Firstmark back in 2021 and I have had nothing but issues since. Most notable, Firstmark failing to honor the terms of my WF …
This company is a whole criminal organization. How is it that you service loans but cannot get complete loan history information? This company literally cannot produce full historical information about my loans. No interest rate history, no …
The wooooooooorst
Great service!
They’re literally autistic.
On the phone for 23 minutes to change an address….really????
Shameful business practices outside of the fact that they are a predatory loan company
Absolute parasite of a lender, do not trust them.
I do not recommend
This was not costumer service they literally hang up on my mid call after i waited 10 minutes on hold
Terrible response times about my loans, workers on the phone also don’t seem to be able to answer my questions.
Awful customer service.. payments applied to wrong loans and then charge late fees for their errors. Absolutely a nightmare!!!
They contact everyone that you know… except for you, the loan recipient. What the heck.
Will not help people out when they made a mistake… this company should be dealt with by the fcc or whatever government entity that deals with these people
The rate is reasonable as well as the payment amount. Im glad i chose to go with these guys for my personal loan.
Absolutely horrible! They lose payments after they cash them, and then call you relentlessly demanding another payment or they will report you. Zero stars if you ask me
internet has problems call them customer services is lacking waiting 5 min. just get a stupid recording about using on line services log in they locked me out only had to keep changing password
I don’t believe worst customer service can be provided. If I have need to skip paying a bill, these guys will be the first to be skipped. Totally unresponsive to my questions.
Another company profiting off of students. You’d be better off selling a kidney behind your local bar than taking a loan out through Firstmark. …
My loan has changed hands a dozen times and is now with FirstMark. For some reason they don’t recognize that I’m still a full time student and call me dozens of times a day despite my calls to sort it out. Garbage company.
I have had enough of these clown! There is a reason why they have an overall rating of 1.7 stars. If you read the reviews they pretty much explain this horrible company. ZERO customer service!
They are awful. Chaotic. Disorganized. Sloppy. They shift all burden to the customer and require you to do an extensive amount of paperwork to solve problems. Their interface is a nightmare. Hold times are atrocious. What they do should be illegal.
awful service, will not corporate with the borrower during repayment. they are very happy to report you to credit agencies for any possible reason they can find. deserves zero stars
I have had absolutely no problems with this company. Auto payments are taken out monthly and my debt is getting paid off faster at a lower rate. Couldn’t be happier.
SERIOUSLY, GO SOMEWHERE ELSE FOR LOANS. I cosigned for my wife on a loan. My wife made the payments every month, and we’ve got statements to prove it. Now Firstmark claims there’s a late payment and that hit my credit report.
Let it be known, this company will attack your credit report.
Unfortunately I have to go through them for my loan. You shouldn’t expect them to respond to emails quickly at all, and sometimes they don’t even respond to emails. It’s just a bad customer service experience all-around.
Horribly service with no intentions to help the borrowers. You cannot schedule a payment in advance on their website as a one time payment. I’ve sent complaints and called multiple times over the last year. Either they have no IT support or don’t care to have their website coders find a solution for people like myself. Garbage.
I was late on 4 payments for my student loan, because my loan was transferred from access group and I never received a notification of this transfer or no payments. They reported the credit bureau while they failed to notify me for 4 consecutive months.
I am just a Co signer left to pay when the borrower ran away; so am paying only and have no much experience with them.
I know that whenever I talk to them, and I do a lot; and shout at them that they …
I’ve had a loan from this company for the last several months. Everything has been very smooth. I have looked at some of the one star reviews. I am not sure, but if you made the payments you agreed to when you signed your contract I believe your experience with this company might be better!
After years of never missing an on-time student loan payment with Firstmark, my son lost his job in the food service industry due to the pandemic and finally fell thirty days past due. He managed to bring the account current within a few …
And I thought awful was a descriptive word for dealing with Firstmark. Notice management’s replies to reviews posted, all want to help you with your issue. Yup, and I’ll be one year old tomorrow.
Didn’t know my lending services were switched to Firstmark till recently. I received a call asking for my social and didn’t receive any information who and why. I hung up the phone cause I didn’t know who Firstmark is and thought it was a …
I called to see what I can do with my repayment plan because I was struggling making the payments every month (still am). I was told there is NOTHING they can do. The rep suggested making a lump sum payment of $10,000. Which I responded “I …
Someone told this outfit about Wells Fargo: I applied for a studnet loan wayyyyy back in September of 2008. I had to get an endorser. Then I got a letter from the bank stating that my application had been DENIED. End of that story. …
Appalling customer service. Our loan was transferred to this company. Made our payment , they cannot find our payment ! Repeated phone calls , gave proof from our bank payment was made, claim they never received proof. Want us to snail …
Terrible company. I received no notices via mail or Email explaining that they would be changing my payment plan and which loans my payments would be allocated to each month. Also, after seeing a continuing increase in my interest rates …
0 stars.
Trying to refinance loan under a different provider. Not responding to my …
Within 3 months time, my loan service was sold and switched to Firstmark Services and in almost 10 years of payments I never once had an issue before. My variable rate that was once 2.25% doubled within 8 total weeks, and Firstmark’s …
I have attempted to fully pay off this loan and Firstmark stated they could not process the payment as it was sent to Citizens Bank (parent co?) and they would have to return the payment—the payment address used given on their automated …
You really have to be intentional with your payments. If you just pay double and triple payments without being specific how it’s allocated, it only goes to interest. If you look under the loan details tabs, you can see how the loans are …
As others have said, these guys are nothing more than the standard, predatory student loan sharks we’ve all come to know, and, errrrr, “love.” What takes them from ordinary “awful” to “abysmal” is with their customer service. When I got …
My experience has been nothing but smooth. I’ve used auto pay, taken off auto pay whenever I wanted. No issues. The company is easy to get ahold of and the website and app makes everything transparent and easy to find. Never fun paying student loans but I feel the experience could be much worst.
My student loans got transferred to them and they are absolutely HORRIBLE!! Avoid at all costs! The never give a straight answer and give you the run around for no reason! They are conniving and malicious. I only wish I could have my loans managed by the bank I took it out from
This company is filled with nothing more than glorified loan sharks. Their “customer relations” are abysmal and not to mention the only reason I got a loan through them was because I was forced to by the “financial aid” officer at the …
Very easy to use website, no issues with auto debit, easily make additional payments. I refinanced my student loans to half the interest rate I was previously paying on my vet school loans. I have not have any slight of hands or attempts to …
DO NOT USE THIS OUTFIT! This is a scam outfit. We attempted to pay the balance in full for my student loan and had them email the TOTAL PAYOFF to us. We found out a year later that this scam outfit kept a small balance due on the …
The customer service was wonderful! The representative’s name was Christine, and she was very friendly, professional and helpful regarding my inquiries. Christine is an asset to your company. Thank you.
This company is a predatory student loan shark. My son has 2 student loan with this company that I co-signed for several years ago. He is has paid off multiple loans, with a few remaining. He has never been “late” and always pays. He …
One of the worst companies I have ever had to deal with. They up and decided to change my payment plan with letting me know anything. Went to pay my normal payment and it is over 2 times what it usually is. I call about it and they can’t …
I didn’t select this group, my account was transferred to this group. I was trying to setup auto pay, but it would take over a month to set this up. REALLY?! This company calls you endlessly if you are a day late, which is against the …
My experience with them is a nightmare. I refinaced out 11/2018 with an over payment. They still haven’t sent the check with the excess amount to my new lender. It’s been about 3 months!!! Been calling the supervisors about a half dozen …
This is the least helpful, most difficult lending agency I’ve ever dealt with. They required that both of my parents co-sign on my student loans, and now seven years later, I’m trying to change my payment plan and remove my parents from the …
Horrible company! My daughter recently moved and ever since then we have had all kinds of problems. Obviously , they cannot handle an address change! She is making her payments but still getting notices that her payments are delinquent . …
I have had such difficulty working with Firstmark this year. The woman I spoke with today was an exception, and was extremely sweet and helpful. She also apologized when I mentioned my last experience. …
I just completed a 31 minute call to customer service (I use that term very, very loosely) I have to agree with a previous post as to there could not be a worse customer service than this company has. …
They sent a form to my 96 year old mother without a return envelope asking for personal information. Appears to be a scam so will be shredding this b.s.
Unfortunately I was forced into doing business with this outfit. My loan was transferred to them from another lender and after reading the reviews I immediately requested a 10 day payoff and paid my balance in full. After paying off my loan …
Would never do business here. But they buy student loans from other banks. Just take your loans anywhere else.
STAY AWAY! Customer service is terrible, you can bang your head against the wall and get further than dealing with them. They illegally reported and collected on student loans with incomplete paperwork, which a lawyer verified. I only ended …
I had sent a dispute (because they had done something wrong) through experian and firstmark made a new report making my credit worse (down 30 pts) from something that happened in late 2021.
Honestly, I felt scammed by Wells Fargo. They sold my student loan to a loan shark and ‘debt collector’. I never defaulted on any payment. This can’t be legal
It’s been an issue with them and a ruin my credit report even when it’s their …
This has been the worst loan servicer ever to work with. I have to make calls just about every month because they keep messing up my repayment plan. I pay the full amount due, and then they tell me I have a past due amount. Thankfully I …
Firstmark is a predatory organization that will refuse to cooperate when necessary. I recently tried to get a refinance loan through another vendor but was denied because Firstmark failed to provide them the necessary documents EVEN AFTER I …
I do not trust this company and you never should.
My private student loan was transferred from Wells Fargo in 2021 during a personal life hardship and the pandemic. Due to the servicer switch and conflicting …
I refinanced a student loan through citizens bank but it turns out they just dump you off to this company. Worst website ever. Literally the only thing the website has is a payment button. It has no information about your loan, you can’t …
For the love of God take your business literally anywhere else. My Wells Fargo student loans were transferred to Firstmark back in 2021 and I have had nothing but issues since. Most notable, Firstmark failing to honor the terms of my WF …