Flagship Credit Acceptance has helped thousands of borrowers with less-than-perfect credit get hassle free car loans with ease. Get started today. See more
This place is the worst place. I still waiting for this company to come get the car and it’s been a two months now. They wanna keep adding fees to you account and late payments too. They are rude too
They have been fair to us, thus far. I mean we had like 0 credit score and have paid our account late a few times and they have worked with us. I like them
The worst company to apply for a loan my husband has stage 4 cancer and we been dealing with that for months I call for help and they refused this company is the devil and has no feelings none what so ever I will be reporting them to the BBB worst never get a loan from them NEVER
Miserable company to deal with. The customer service is nonexistent. Their managers are never available, it’s like the only thing they learn in training.
They are not good at all they do not care This company is very very money hungry They do not want to settle they don’t make hear what the car’s value is all they want is money.
Avoid speaking to Emily on the phone, she is extremely condescending and not professional when it comes to speaking to customers, although you probably can figure that out based on their embarrassing 1-star rating on Google.
There customer service is very unprofessional half of them don’t know what they are doing I wish I could get another company to finance my car these reps are so rude and if you are 1 day late they will call you constantly if I had a choice …
I closed my account here, while trying to figure out if they had sent my title to my bank I couldn’t get in contact with a real person. I had to search by account number or social. But since my account was closed; i couldn’t do either.
The customer service is the absolute worst I have ever had. They only thing anyone is able to help you with is taking money and even then they charge a extra $5! NO ONE EVER USE THIS COMPANY!
Hands down the worst financial institution on the face of the earth. Was set up for auto draft and they don’t pull your money out, then they charge you a double month bill. They either take out too much money or don’t take it out at all. DO NOT FINANCE THROUGH THEM.
They don’t help you when it comes to the pandemic and then they call you asking you if you need assistance just to tell you they can’t help you. Going to try to refinance as soon as possible.
This company is a complete fraud. They lie about everything! WARNING DO NOT USE THEM FOR ANYTHING. Then they try to talk to you like you don’t Understand and they can not Answer basic questions!!!!! I wouldn’t give them a 1 but it wouldn’t allow me to give them a zero!!!
this is the worst company i every dealt with. they are rude to you, and very unprofessional. this is the kind of company that teaches you to take care of your credit.
the worst company on earth. high ass interest rates . paid off my car and I’ve been waiting on my overpayment refund for almost 3 months now. they keep giving me the run around .
Well i been having a bad experience and i just brought the car a few months ago my car is fixs sitting in the body shop waiting to get paid after i called millions of times and got the wrong address were the 2 party check is supposed to go …
I dont even know wherw to begin this company is sooo upsetting i am so close to refinance just to have another company…everytime iam somehow getting late fees lile wth!!!!!their onlime payment thing is sooo confusing and the worst i tried …
The worst Finance company ever. they call asking for payment even when the payment is and has been done, on time or not. Can’t even leave feedback without giving them a *. Shows you they secure their rep.
I am at the end of my contract and thru it all I have HAD NOTHING but TROUBLE with them the right hand odes not talk to the left hand I have filed complaints with the BBB against them and advise you all do the same
Flagship is a very professional auto lending institute. I have had auto loans with all of the major lenders and feel that Flag Ships’ customer service is superior to any that I have dealt with over the years.
I wish I could give a negative 10, between the overwhelming phone calls and rude attitudes, I can’t wait until September. I will never do business with Flagship again.
Terrible finance institution to deal with! Looking for another company to refinance asap! Horrible customer service, has to make a 3rd phone call for the same reason. Totally not recommended, I wish to have a no star review, I give them a 0.
Worst customer service ever…If at all possible avoid this finance company. They will mess up your payment and force you to suffer the consequences from it instead of taking responsibility for their own mistakes.
They cash your check, which they don’t like you to send paper they want the fees. Cashed my check didn’t credit my account and won’t look any further to find their mistake, money is gone out of my checking account! RUDE, DONT USE THIS COMPANY!!!!!
They don’t care about their customer even if you never miss a payments and had just a lil hardship and you ask for one or two payments to be put at the end of your loan to give you time to look for another job or collect your unemployment …
They are so pitiful! Please don’t consider them. Look at the grade! 1.3????????? This business will soon shut down. Customer service is awful! They won’t come pick up my car after telling me they would! Than they have their rude as employees calling me asking for a payment. Just overall bad customer service
Don’t want to even give a star!!!! This is by far the worst company I have ever dealt with. No one is available and no one seems to be able to answer your questions they just transfer you to the next person. Customer service is not a top …
These are the rudest most hateful people I have ever dealt with…. I regret ever having ny car refinanced through them… my payments dont post on time… always shows I’m past due… and God forbid you call with an issue…. for those …
Interest rates are crazy high, but my credit is bad…so I have to deal for now. Customer service has been very helpful. They where patient and did what they could to help me with each of my issues I had.
Always Easy to work with and always help me out if I’m late on a payment…I don’t know why everyone else is giving bad reviews I’ve been with them for three years and they have always been nice and helpful. I speak with respect when I call maybe people should do the same.
Iam currently in south korea i have made many attempts to call so i can make payments on what i owe but i have yet to recieve a phone call or an email making me fall behind on the payments i have only been able to get in contact through fb and still recieved no help DONT use flagship credit customer service sucks!
I am so frustrated with this company their customer service is absolutely the worst. You can not get a straight answer out of any of them. What a bunch of scum bags. I am going to be refinancing as soon as possible.
So far they’ve been flexible and very informative to me. A couple times ive received staff that seemed more concerned with being condescending over good customer service but fortunately the majority of my interactions have been with super polite, and informative representatives interested in solutions.
Do not go with this credit company. Horrible worse customer service. And managers. Will not call back just horrible they don’t even deserve half a star
Do not under any circumstances do business with this company. It is impossible to get the same answer twice. The customer service employees are extremely rude. Honestly they are probably the worst I have ever dealt with. Simple questions …
Where is your location Flagship I need to do my payoff personally because I tried to payoff the remaining balance which was 1,600 and Flagship rejected it smh what’s your company location so I can Go In Person!!!
Stay away from this company. They are deceptive. I am never later on my payments and in my state we have grace period. They don’t honor anything. I am going to refinance
I’ve had my car for 5 year’s now 1 more year and she’s paid in full everyone is always nice on the phone when I call to make my payment every month I don’t know what everyone else’s problem is flagship is 5 star’s in my book it’s simple you buy something you pay for it.
This is a horrible company. They don’t care if customers are struggling financially. They lose paper work or they lose important information in their system.
I check my credit every week and notice flagship credit on my account in a amount of 36000, funny because I never purchased any thing at that price, I called the credit bureau to dispute it and then I called flagship credit who acted …
does anyone know how to actually get in contact with these fools ive called for a straight month now trying to find out the balance of my vehicle to sell it but the phone is busy constantly. I was thinking maybe they were affected by the …
If I could give a negative 5 stars I would. Worst experience ever. Can’t wait to refinance. They DO NOT care that we are in the middle of a PANDEMIC!!!
They scam you out of additional fees. Their portal system is messed up and can never properly set up a Payment and they charge you for excessive amount of fees caused by their portal. Do not go with these crooks.
Extremely disappointed in this new high fee associated with paying my car payment. I could understand maybe debit or credit card fees but an ACH is still almost $5.00. That is absolutely ridiculous. My rate was high and I accepted that but this fee…..you guys will now be getting checks via certified mail from now on.
Terrible Terrible company! Just requested to defer a payment was told I was asking to early and to call back. Called back requested again to defer my payment they said it would take 72 hours to find out and to call back to make sure it was …
I haven’t had any issues I’ve had my car for almost 1 yr anytime I need more time to make a payment I’ve called and was able to make an arrangement basically I just have to work on improving my credit so I can refinance my car at a better …
I wish there was an option for zero stars. They are by for the absolute worst financial company I’ve ever come across. Their phones don’t work and when their payment system is down that still charge you a late fee, FOR THEIR MESS UP. They will find any way to steal your money.
Do not refinance or use this company. They will not help you. They do not follow any proper collections guidelines. Horrible. Heartless company. People that are actually have issues due to COVID I feel for them.
All the employees tell me different information when I call. None of them are knowledgeable of whats going on. They need to train the employees better. If I make a request they say we going to get it done, dont never do it. Have to keep calling back abut 10 to 20 times for the same situation.
I got the excellent credit this is the worst place ever They not approve me because they want to see a phone bill really Don’t ever go to this place 😤 …
This co. has no compassion for the customer…..not even for health emergencies. They state that there is no protocol for any situations that occur beyond our control. In other words “your screwed”!
They need to do better and hire clear speaking american people to answer phone ,just had a disaster on the phone when i wanted payment arrangements well he made a payment on my card and tried to set me up on auto pay which i didnt want all i asked was a payment arrangement for nov 4th
Worst customer service on the planet. I spoke with a manager named Craig hoping he would rectify the horrible experience I had with the first employee I spoke with, unfortunately he only made it worse. I explained to them how their …
I faxed my Military Orders and a Request for Reduction of Interést Rate under Servicemembers Civil Relief Act, 50 U.S.C. App. 527. Every time I called they tell me different answers. Very disappointed with this company for NOT respecting a Federal Law.
Compound interest not a good company I’ve been paying on time for 3 and half years brand new 2017 Honda Civic $25k and it only gone down to $17k voluntary surrender I’m on short term disability
Run as fast as you can! Should not be in business! Poor customer service! Unable to reach a representative and I’m a new customer. They do so much to get you on board and that’s where the customer service ends. They don’t care about their customers…I would rather pay a higher payment than be stressed
Firstly.. Rude customer support. Secondly I asked them to change my payment date to the 15th.. next statement showed a late fee of $17.60. When I called they could never get their story straight.. AVOID at all costs!!
I have never dealt with a company this bad, went to refinance took forever to get the information, credit union paid it off check was cashed on the 15th today is the 25th, calling me for payment said they never received the check, credit …
This company one person tells you one thing and someone else tells you another . They lie and tell you things . Can’t get on right Paige that why I will never use them again . They act like ghetto place and need some
Training and EDUCATION
Customer service people are very rude and this company as a whole just doesn’t car about its customers. They are all about money and not about helping customers, customer concerns or satisfying customers. I have been trying to get out from …
The customer service is HORRIBLE, right down to the supervisors !! They will curse you, they’re rude, hateful, and will hang up in your face which was done by a supervisor !! They will yell & scream at you, talk over you. They have …
THE ABSOLUTE WORST CUSTOMER SERVICE. HAVE HAD MY CAR FOR 1.5 YEARS. NEVER PAID LATE, PAID REMAINING BALANCE IN FULL; GAP INSURANCE CANCELLED 1.5 MONTHS PRIOR TO BALANCE BEING PAID OFF; REFUND NOT ISSUED WITHIN CORRECT 60 DAY TIMEFRAME ACCORDING TO TEXAS LAW. REFUSES TO REPORT MY PAID OFF CAR LOAN TO THE CREDIT BUREAU.
Worst company I’ve ever dealt with, have been trying to get a payoff statement, told me they would fax it to me, never received the fax, next person said it could not be faxed, then transferred to someone else saying it would take two days …
I just got my new car and couldn’t have been more excited until I had to work with flagship. It is unfortunate the system is set up this way and people trying to build their credit have to deal with corrupt and unjust customer service. If …
I had a loan with FCA which I paid on time every single time and incurred no additional fees with for well over a year- almost two years. I refinanced the auto loan with my personal bank and the bank called in my prescence to get the payoff …
Have only been with this company for 3 months already planning on leaving, first off, the website is horrible wont let you do a payment have to use 3 separate internet websites, every banking or credit company has apps how does this one not …
This is by far the worst finance company I have ever dealt with. I do not even want to rate them. The customer service are rude and I constantly have to get nasty right back with them. I let them know just cause you hold my financing …
I have been with them for 3 yrs and i swear its like my loan decreases and increases daily. Just found out that they charge interest daily as well. Paid off my remainder in full. Do not trust them they are ridiculous with their loan prices.
Someone committed fraud with my social and I called for help the phone number listed has a broken customer line. I will have to resort to using an attorney
In all honesty this is the worst company I’ve ever dealt with. The customer service is so poor it gives second hand embarrassment. You will NEVER get two reps telling you the same thing. Someone else always has completely different info …
They charge you $4.50 to make your payment online. They call it convenience fee. I regret doing business with this predatory lending company. I had to take the high interest because of bad credit. People: stay away from this companies. Is …
My experience like everyone else was horrible. All I wanted was a payoff letter and I had to go to the bank and call them in order to receive a letter. To top it off I was told the amount was x the whole time and the letter we finally …
Worst customer service ever! You could be in a good mood until you talk to them. They don’t LISTEN to damn thing you say. It takes over a week to send a damn email. Reps act like you owe THEM money personally. I am so happy to be in the …
This place is useless for anything other than to give you a high rate and payment . If you are a sub par borrower, your choices are very limited . I had sub par credit but was able to fairly quickly work to pay off and build better credit …
Called our place of business asking for a name we did not recognize. After the THIRD time being told that he had the wrong number and we did not know the person he was looking for, I finally had to hang up on the caller as he was becoming increasingly aggravated at not getting the answers he wanted.
i am giving them no stars. i have been required to call in payment every month since i have gotten my loan. they keep telling me i have to set up my acccount. so every month i call in, and every month i tell them where i live, where i work, …
If you want a run around, this is the place to use. My father passed in March of last year and I’m still dealing with them. They finally took the car, which took months and that was months ago. The right hand had no idea what the left hand …
When I initially purchase car it was through car finance then all of a sudden it switch to flagship without my consent.. I have been in a house Fire, lost a baby, lost job due to COVID and never hired back and I am having a hard time.. customer services reps are rude.. and I have been hung up on…
They put the interest into the payoff so u can’t put money on the principal to pay it off early to avoid the interest. Will never ever use this shotty finance company again.
I am a customer who has fallen behind on payments and EVERY time they work with me and give me options. We all need to be responsible and own up to our end of the contract. All you have to do is communicate with them. I have had my car …
Avoid this company AT ALL COST! I called them WAY before my car note was due to do a deferred payment mind you this is the FIRST time I’ve EVER asked, not once been late paying them! Sooo because THEY were LATE approving, when I go to pay …
Would give ZERO STARS IF POSSIBLE!! Worst place to finance through be better off riding public transportation in a pandemic!!!!!!!!!!! They constantly call over and over like 3/4x a day asking for a payment that’s a day late. When told you cannot pay they harass you for any amount even the last $5 in your pocket it they could.
I feel behind on some payments and I spoke with a very nice lady this past week so I could get an extension set up and we were able to, so I faxed my extension papers over LAST week and they start calling me last night saying that nothing …
Hands down the worst place to ever get a car loan from they are beyond high with their interest loans as well as straight gaugers. If they help better believe it comes with a major price. I wouldn’t recommend this place to my worst enemy
The customer service is the most rudest people in have ever had to deal with. Yes they was nice enough to get me in a car in an emergency case but they knew I had no choice. If I can have it any other way I would rather walk to work than …
Refinanced my car a year ago .going through hard times right now and man they call u 7 days a week 5 times a day .not professional at all rude people on the phone .if I new that wouldve stayed with other company and even talked to the …
Less than 1/4 of star. Informed of Bali in payment-no documents sent after request. Despite paying monthly above what my monthly payment is, show my account as delinquent. Received a loan approval from another company to pay them off yet …
Company is horrible never respond to emails or questions. They secretly add little increases on your bill every month especially if you pay ahead. I have reported them to the better business bureau.
I DO NOT RECOMMEND THIS COMPANY TO ANYONE!! You are better off with your current vehicle or no vehicle, just buy yourself a bicycle, I promise you this advice is gold. Do not sign up, reconsider your options, work on your credit, but don’t sign the paperwork. Your welcome in advance.
We called to talk to them about a recent car we purchased didnt even have it 30 days and been back there 3 times just for them to tell us nothing they can do well anyway they suggested we take to another nissan dealership i shouldn’t have …
WORST PLACE EVER TO GET A CAR LOAN. They do not care about their customers or that people are falling on hard times during our current economic crisis. They are rude and very unprofessional. If I could have given 0 stars I u would have.
Horrible finance company! My car was totaled and they received checks from the insurance company, GAP insurance and unused Vehicle warranty and they are trying to say we still owe. Negatively posted on my credit when the amount they …
Sorry I have done business with these people. They call several times a day with people that can barely speak English. You tell them when the payment will be in and they still call several times a day. I would advise no one to consider doing business with Flagship Credit.
There aren’t enough curse words in the English language to show I feel about this institution. First thing Monday I’m trying to refinance somewhere else. …
I don’t have a credit account with this company however they feel the need to call me before 7:00 a.m. many days of the week. This kind of harassment is illegal.
I strongly urge anyone who is looking to finance a vehicle do some thorough research about this company first. My experience with them has been an absolute nightmare. They lack customer service and professionalism and I am honestly …
This company is the worst company I’ve ever dealt with, I will never refer anyone to finance their car through this company. I bought a new car a dealership, which they paid off the car Loan I had through flagship credit, flagship owes me …
This is the worst company in world. I do not have an account with them but a family member does. They missed a payment and this company looked me up online for the payment. They were so rude I told them never call me again and I didn’t …
This company doesn’t have respect or value it’s customers. I was in a car accident. Paid FULL COVERAGE. And in the event of my car being totaled I got NOTHING in return. No money back from all the years of paying for full coverage. No …
Absolutely horrible Finance Company. If you purchase a new car and the dealership tells you that Flagship credit is your lien holder completely refuse! You can’t pay your bills online. They make you go through Western Union which charges …
First of all, I am in Texas. Second of all, why would they come pick up your car unless you cant pay for it? These guys gave me a great refinance rate and I pay them on time every month. They remind me when a payment is coming up even …
Terrible service. My vehicle was involved in a wreck and they recieved well over half of what was owed from my insurance company. But I recieved multiple late charges because my gap coverage took 3 months to pay the remainder and ruined my …
I wish I could give them below 1 star. I overpaid my loan payoff. Getting the refund of the amount overpaid has been a nightmare. They keep putting me off week after week, saying it will be another week. They continue to tell me that it …
Sent in my car loan payoff amount through a check that they deposited. They said they never received it. Even with there stamp on it with the proof I sent them from my bank. You can never get through to the same person. And if you ever …
Giving zero stars is not possible but that is what I would give Flagship Credit. Do Not use this lender! Their interest rates are outrageous and I am still making payments on a car that was totaled in a wreck that was not my fault even …
Worst company I’ve ever dealt with. They’re insolent a*holes. People barely speak English so getting charged twice for a payment is inevitable. They’re customer service will hang up in your face and won’t even attempt to call back. …
As a new customer I have had three interactions with The customer service department. On each occasion the representative speaks with tone that is either exasperated or robotic. Any questions are met with obvious answers that are clearly …
I refinanced my truck with Car Finance to get a lower rate, everything was great until Flagship took over Car Finance & now I have a 42 month refi instead of 28 month refi & customer service is a nightmare with this co! I’ve never been …
Complete and total trash company. Paid my payment early and they still took it out at the end of the month. When I called, they said I needed to provide a bank statement to show it even though she just read exactly when the payments came out, and that it can take 30 days. This company is garbage and a joke. Do not use them. Seriously.
Horrible horrible company. Very shady unprofessional and disgustingly untrustworthy. I lost my job a few months back and just started gaining an income through self employment. The time laps really put me behind. Was told if I can make 1 …
You get what you pay for. I didn’t have any credit and they helped me get a car. I make my payments on time and have never had any issues. Had to delay a payment due to COVID-19 reasons, and they helped with that. Is this the best company out there? Heck no. But again, you get what you pay for.
I changed my auto pay account and followed their instructions TO THE LETTER by both cancelling the previous autopay and setting up a new one with my new account, and removing the old account from my payment profile. They STILL charged BOTH …
I was sitting at the dealership under an hour waiting on one of the 12 affiliated banks to approve my car loan application with my less than perfect credit. The only one that did was Flagship. For that, I’m extremely thankful! Not only that, but the payments were reasonable. Thank you flagship!
Ok so I was behind on a payments due to covid and barely work. It got reposed and then I went to got retrieve it. They told me that the two fees would be on the back end of my note. And this was in April of 21. I have wanted to make …
Was approved for deferred payments because of covid. Come to find out on my own, that the system glitched in their words and I shouldn’t have been approved. So it put us behind in payments & hit our credit scores. I’ve now had to dispute with the credit bureaus and refuse to let this be.
I pay my payment on time every month and have had no problems using the online one-time payment option. The 2 times I have had to talk to an agent was early on in my loan and their customer service isn’t great, but it’s not the worst I’ve …
This person is my son and I cannot seem to change it. I am the person who dealt with this company. They entered a comment on my credit report that said my car was a charge-off. The payment was late because of illnesses in my family, …
My credit was bad when I financed my car but I was so excited to have a new car. I financed with Flagship credit acceptance when it was still called Carfinance. Do research if you have bad credit, I am sure there are other companies to go …
Flagship is the worst, I’ve had many horrible experiences with them from overage charges to Customer Care. I’ve been with them for several years and at this point I’m over it. I will be switching lenders soon. I wouldn’t recommend for anyone to conduct business with Flagship.
I have attempted to ask questions about my payments to no avail. I changed addresses and notified the people in writing multiple times yet they still sent to my old address. Random automated calls that hang up and when you call the office …
This company has no regard for the law. I have a past due auto loan with Flaggship Acceptance, with a balance of $785.00 I received 2 phone calls by an agent named April on Tuesday, 5/26/20 at 3:04pm and 3:19 pm. April left a voicemail on …
They will not approve me for the car i want but will approve me for a car i don’t want and count my husband income incorrectly. The car is about the same price that i wanted. A zero from me, I hate banks that do that to people like me that …
I love this company. Fair price on my 2018 Dodge journey. My husband unexpectedly passed away this year on Valentine’s day,the most challenging experience I have ever been through…we have three children and he’s always been the bread …
This company is horrible. They stopped sending my statements to me last year in September 2018. Every time I ask why they stopped, customer service people say, it was mailed a week ago, not sure where their going but not to me. I …
I really wish there was a way to give a company negative stars. My car was refinanced through Navy Federal from this company several years ago. I tried to trade in my car recently but Flagship Credit will not release the lien from the …
This is the absolutely worst company I’ve ever dealt with. I recently had a loan refinance through them to save a couple percent in my interest rate. It has been a nightmare! I wish I would have paid higher interest to not have to deal with …
a week ago
I voluntarily surrendered my BMW Vehicle on December 31, 2019 after spending thousands on repairs. Shortly after I received my Credit report a total of 4 repo’s …
This place is horrible and I would not recommend it. Save yourself a headache! These people do not know how to speak with their customers! They lie about everything and make false notes in their system. Once I was told I had an account …
They have not been the best people. Literally sent them paperwork to the scra department they can’t evaluate it to this day it’s been weeks no response from them but one day late and they call me 400 times a day. I sent the same paperwork …
I’ve been making my payments on time, never late for 3 years now. Asked to have a payment deferred because of covid and was denied. I don’t understand. So now I have all my other bills late because I have to keep my transportation.
Stay away from this company!!!! They only care about money! Stay away!!!! I had a representative just try to talk over me on phone calls and we got into a yelling match and he tells me I’m wrong for speaking over HIM!! Then yells F#%#$K …
So far ive had nothing but issues with this company. They have repeatedly upd payments and taken out multiple payments. When asking for the money to be returned they said it must be a problem with my computer which there wasnt. Then they stated i would have to go through my bank to get my money back. Total scam!!!!!
I have just made my last payment today and I say Hallelujah! I agree with everyone else’s sentiment with staying away from this company! Their business practices are less than desirable and customer service is pretty bad. Rule of thumb …
Make a payment still calls and harassed me for weeks. Don’t use their services at all. I would not recommend them to my worst of enemies. Cuatomer service is the worst they always make you wait after they call you. I answered the phone and was put on hold to talk to someone after they called me.
I’ve been with them for 2.5 years and never really had any issues. The interest rates are higher than some places, but they beat the APR I was quoted. It seems as if the majority of people complaining have gotten behind on payments. If you …
Worst finance company I’ve ever dealt with period! I have been with them for 6 months and there has been issues the whole 6 months. Can’t make a payment with a credit card. I have been wanting to set up auto pay and then payments don’t …
I bought a vehicle from a mom and pop place and financed a small portion of the remaining balance. This company provides simple interest loans and seemingly approves everybody. My credit is quite good, but being a mom and pop shop, I …
Our vehicle was paid for 10 weeks ago and we sold it but can’t transfer because we don’t have our title!! I paid off my car 6 weeks ago through another financial company and had my title in 6 days! They just keep making up excuses!! They deserve a minus ⭐️… this is unbelievably frustrating!!
Well first issue is the dealership told me I would get a refund due to the dealership was unable to get the pay off from Flagship because they were closed. So they estimated my pay off value from my Credit report. I told the dealership well …
Don’t go with these people/Company. When they found out I wanted to go with another company to refinance my auto loan, because they were outrageous with apr …as well as horrible customer service they don’t keep track of my /what I’ve …
I was sick with COVID-19 & was taken off work for three weeks. This company informed me that I owed them almost $7000 in late fees and penalties. The federal government should site this company for unrealistic charges. Interest rates are …
Thank you guys for providing feedback! my husband was approved to refinance his car thru them and even though his payment will be lower we are passing on their offer due to all of the negative feedbacks. Sounds like a trainwreck waiting to happen.
This is by far the worse car lender I’ve ever dealt with, I tried to pay for my October payment back in October, instead of the $300 payment flagship took $900 they combined October and November payment. I called and spoke with a supervisor …
I received a call this morning for an individual, checked my directory, stated that they were calling a corporate office, and to please remove the number for future contact. The exact same person called back 3 minutes later. I blocked them as spam.
Today, I had the best experience EVER with the associate Kierra Thompson. She was so nice and helpful. In the past, I have experienced associates who were impatient and unwilling to assist. I almost wrote a bad review on the company but I …
The lack of empathy these people have is just beyond me. There’s no communication either! I call and just get the run around and get transferred to different people until someone will talk to me. You try and work out some kind of deal and they will NOT work with you to resolve any issues.
I am okay with calling me each day. I made a payment via check in January to be a smart alec since you charge fees for payments. I learned in February that you did not apply the payment to my account, but my bank shows you cashed it. I sent …
This car loan company is by far the worst I ever had, they hound like there’s no tomorrow even if it past due 1 day which I don’t understand they say they give a 10 day grace period. They don’t care about their customers, IT RIDICULOUS …
The customer service department are out and out liars!! They are extremely rude. One Christina Soto in customer service lied to us when we simple asked to change our due date closer to our pay date. She said if you pay this amount and …
I moved to a different state and am now required to have a title on file to register my vehicle. Over a month later and no return emails, can’t get to anyone on the phone, and all I really need is a fax number the DMV can send a title …
I was in a wreck and unfortunately my insurance company put their name on the check because they were the main lien holder. When my body shop assumed they were gonna sign and send back the check he sent it to them. Come to find out that …
I guess it won’t let you give zero stars but I give them a -0 star. Granted it’s my fault for having to rebuild my credit and being forced to deal with such an incompetent, under handed, company in the first place but I really feel this …
If your 1 day late with your payment, they are calling you 40 times a day to where you have to block them. If you answer the phone each time they never know what the other person that called and talked to was about. I was notified that my account was sold to another company and had the new company and flagship calling me day n night.
This company is a joke. The customer service is absolutely terrible and would do better working for a collection agency. They don’t act like they are happy to be doing business with you and are absolutely miserable anytime you call. They …
You can’t get ahold of anyone calls dropp or dead air lines. Your reported hours of operation are 8am-8pm but when I call at 6:30pm CT it says you’re closed. Will not respond to my emails. I have called every number under the sun. No matter …
Absolutely terrible company. I purchased a vehicle in NY 14 days ago & have been unable to have the title transferred over to me because Flagship refuses to send a Lien Release or even respond to the dealerships emails regarding the issue …
This company continues to to run an old refi application illegally, as If I am applying to to refinance my vehicle. This is a scam and malicious behavior. I have called (I have the call recorded)stating to them I did not want to do any …
This company is the worst company that you could ever have your loan through. They call you 247 when you already have talked to an Customer service agent about your loan. Clearly they call you after business hours on their website it says …
Beware of this company! Customer service is not in the United States and you can count on being treated terrible! The interest rates are the highest that is legally aloud. I owe almost $14k on my vehicle that blue books for $3k and during …
Beware of dealerships pushing this company on you. It is a complete rip-off. The dealer will run your credit, give it to multiple finance companies which will get you many hard hits on your credit lowering your score then push this …
THEY TOOK MY MONEY AND NOW SAYING THEY CANNOT FIND THE PAYMENT. NOT ONLY THAT HAD MY BANK ON THE LINE TO VERIFY THE FUNDS WERE TAKEN OUT AS WELL! I EVEN SENT PROOF OF PAYMENT AND NOW!!!!! NO ONE WANTS TO RESPOND CANT FIND THE CARD I USED …
I suspect the bad reviews are from bad customers…refinanced my vehicle with them and have an extra $300 laying around each month! The process was very simple and quick, everyone is always nice to me when I speak with them. …
When we accepted the loan to finance our vehicle with Flagship, we should have done our research. Because we didn’t do our research, we signed on the dotted line with this predatory company. We’ve paid over $11,000 on our vehicle, but we’re …
This loan company is the PITS! During Christmas and last month I BEGGED them for a payment deferral due to job loss from Covid. They stated that they allow 1 payment to be deferred and I jumped through all of their hoops and provided all …
Well i got my car from wakaim kia.. My sales lady told me a i had a month befor i was to make a payment so the following month i get my flagship bill saying i owe 867 when it should have been 436.. Yea hold up and i have the paper work to …
I cannot begin to understand how a fiance company would issue a letter of my account being paid in full and not sign it. Then tell me that the letter cannot be signed and faxed to the DMV. I was then told by a supervisor that the “title …
WARNING!!! WARNING!! RUN!!! customer service is TERRIBLE! they always cut me off in the middle of my sentence, the manager get on the line and they are more rude than the representative. The fact that they take money from my account and …
I’ve been paying my payments on time; never late. As soon as you make a payment, you’re automatically billed for the next bill. You’re harassed endlessly with automated and Agent phone calls and emails regardless of any notes or an …
I wish I could give them 0 stars. My husband and I bought a truck at the end of 2019 from our local Dodge dealership. We knew that our credit was challenged but we managed to obtain financing offers from 3 different lenders. By the …
I’ve been with flagship for about 4 years now. I pay my note on time every month, so I have no problems. My wife contracted covid and I had to quarantine for 2 weeks with her so I was unable to make a payment. They deferred one for me with …
Very rude unprofessional company. Tried to get a title release from them, first lady hung up. Second lady just kept repeating same thing, ” I can’t help you” .
Can someone explain to me how I paid $12,000 on January 6th and then I get a phone call all week last week and a new statement saying I am late on my payment???? WHAT IN THE ACTUAL…… When I said excuse me I just gave you $12k two weeks …
I have no issues with Flagship credit acceptance. I pay my car note on time and they give you a 12 day grace period if you miss a payment! Most finance companies won’t give you a grace period and will repo the car. Thank you flagship
Their customer service is horrible, and has no understanding of basic English. I’ve been calling for the deed for my car for over 5 months, each time I’ve called they send my documentation to the wrong location. Frustrating, and they …
Worst company to have a car loan through. I switched because it was saving a little money. I have it set to auto pay and like my other bills I’m able to pay early. I did it for them and they took it out twice. Their customer service was …
Stay away from this company, broke my hand at work going through workers comp no $ for a whole month. Money coming in but not what I normally get been on time for over 2 years. I have a 2018 Chevy impala and when I’m done I would have paid …
If I could give this company zero stars I would! We traded a vehicle in January 2020 and notified them of this along with the dealership contacting them. They were aware that we were no longer in possession of the vehicle because we were in …
The company is highway robbery I get you have high interest rates for people with poor credit but with everything else is ridiculous. I wanted to change my car payment date to a later date in the month and they said I could when I did it …
Called twice the first lady was extremely rude (I use to work for a call center I never give anyone a hard time)
The second guy was pretty chill. Already paid load out I was the co-signer they …
This place is a train wreck!! They do NOT have customer service! You can’t get a word in they all talk over you. I was a couple days late and I was told by two ladies that I better find someone to pay my bills. All because I got laid off …
They will lie to you and charge you for no reason. I was charged a late fee even though I had autopay set up since march. They charge you if you want to pay in advance, as if that makes since. I asked the representative about it and he …
Very horrible customer service. Call you 50 times a day being 1 day late. I have paid on time for 3 1/2 years on $25k truck. Which Is $16500 and I still owe $17k. How is that even possible. they don’t offer refinancing. They are all on …
Let me tell you, they have the worlds worst customer service, I have been talked over, yelled at, hung up on and much more. EVEN BY SUPERVISORS! STAY AWAY FROM THIS COMPANY!! …
Worst company ever. They call ever 30 mins. If I’m a day late that’s when the start calling. I was out of work twice this year for COVID and was denied help. But they surly want to call my job and cell. This company is ridiculous. I wish I …
Do not use this company for your auto loan. They will mess up your loan payment even if you pay every month on time thru automatic payments. There customer service does not follow thru on request and they will draft payments without your consent.
Well, its easy to see why Flagship Credit is currently at a 1.4 rating. As a car dealer, we sent them a payoff in January. They are supposed to send us the title. We called for repeated updates, and finally were told it will be 30 days …
I should’ve read reviews before refinancing my car. I have talked to multiple people about my situation and I still get harassed everyday. I shouldn’t have to talk to someone everyday and explain my situation. It should be noted. I wish I …
I financed my vehicle through Flagship back in April 2021. Received the best interest rate I’ve had in a long time. They were upfront with all the information and I’ve had absolutely positive experiences thus far. I make my payments early …
If I could give no stars at all, I would. I’ve only had my car for roughly 8 months. Was paying on time for 5 months until my family had to deal with an emergent situation due to the pandemic which unfortunately left our family of four on …
This place is the worst, and my account has been closed for over three years. I paid off my car entirely, yet they reported to my credit that it wasn’t, and put it in derogatory remarks. Then, a few days ago, they reported to my credit that …
I called to set up auto pay my first payment is due July 7th , Setting my car payment on auto pay works better but I was told I needed to pay it on the 7th I’m not understanding what is the problem? The 15th is only 8 days away I am setting …
I’ve set up an autopay so they can directly take the car note money with no problems instead the company is creating a problem by rejecting my bank saying the bank rejected my funds but when I called my bank the company didn’t even attempt …
My wife had a service warranty for her vehicle purchased through Flagship. Due to medical expenses we decided to cancel the warranty so we could receive a refund for the remaining balance. Instead of mailing us the refund check it was sent …
Paid off my car over a year ago and I keep getting the run around that they forgot to do something in the system and I would receive it in month, it’s been 6 months since and every time I call its something different. Asked to speak to a …
If I could give them zero stars I would. They are the worst finance company on Gods green earth. I called to work out arrangements due to hours reduced to Covid and was told my request was denied due to lack of information for the request. …
If I could give this finance company zero stars, I would. My children and I were thrown out on Feb 9th with no food/money, so we have been living in our car since then. When I requested a hardship, they said I had already done so the yr …
I have never felt so harassed in my life…
This company seems to be worse than the IRS
And I have heard my fair share of the stories when it comes to the IRS but …
This company is located in Texas and as a company they should know that it is against the law to call customers before 9am and they have called me several times before 9am! Companies can not call before 9am or after 9pm and I’m going to make a complaint and have them pay me for harassment.
Wish I never refinanced with them. I was late 1 day with my payment. I received no less than 4 separate 4 calls telling me how did I want to pay when I called them 1 week b4 the note was due to say I would be late. They call weekly …
I have spoken to several people about my spouses and my recent hardships. We called to let them know that we couldn’t make a payment on time due to being let go from a job. They didn’t have any sympathy, they just asked when the next time …
Terrible company and I will be refinancing my loan as soon as possible to get away from this company. The people are rude, huge ordeal for them just to take a payment, and constant issues. I have called my bank several times and they said …
Worst finance company to deal with. Had a bad month with finances and they would not work with me. Long story short, they repo’d my vehicle. No letter was sent out saying it was for repo. My daughter had to tell me that someone was taking …
The dealerships peters auto mall in high point nc told me that I was approved by your bank But they had to verify where I work. I gave them stubs and my place of work Contact information. That’s been since Friday. I also gave the dealer 1k …
They gave the wrong address to the DMV when I paid off my vehicle and as a result my original blue title was sent to the wrong address. Now I cannot get the original blue title and have to pay to get a certified copy of the title. They …
Literally the worst customer service and overall company to deal with. Every time I’ve talked to a rep they have been mean and condescending. Even though there is a 10 day grace period to pay they start calling as soon as a day passes and …
Don’t ever get a car loan through this company. I normally pay my car payment on time however having hard times and needing payment arrangements happen to the best of us from time to time. This is the second time in a year that I have made …
They financed me w a low score and I got a lower payment than I expected. I have had communications issues but they Give a 10 day grace period before they count you as late and when I did have a financial hardship they let me defer my …
Did a hard pull on my credit report without my authorization. I don’t even know who these people are? And now they want to reply asking for my number? What? Posted on a review for everyone to see? Are you crazy? More like contact my attorney and see you in court for fraudulently pulling my credit report.
Patrick or Patricia need to learn how to speak to a customer FIRE HER asap ! #firePatricia !! She is low value and only make $10 an hour so she mad at me ??? Because someone messed up my account !! Like please FIRE HER !!!!
Rude workers don’t have any empathy or compassion even had a worker tell me they didn’t care that I was sick and lost my job cuz is not there problem and was like I should have never got the car, I was paying before but issues happen …
This is the worst vehicle financing company I have EVER dealt with! Nobody can give me correct answers on anything and they’re very unprofessional. Trust me just go somewhere else!
They wanted 8k down for a used car loan, nope i went to another company put 2k down and got a better deal, repeat like everyone else stay clear from this company.
This is one of the worst company to get a loan from . When you need there help they refuse to help you the supervisor and customer representative are very nasty. don’t waste your time with them.
I spoke to Harold Williams today and he helped me so much as far as explaining the terms of my current loan and going out of his way to assist me with understanding the differences on the pay back options. He wasn’t my file manager but he …
Flagship is literally the worst. All you pay is interest and all they do is give you the wrong details. Got into a wreck (was not my fault) and their insurance paid for repairs. They wrote the check in my name and flagships name. So …
wish there was negavie stars. worst ever… don’t use…..
they are kind on one hand and then they screw you on the other. they are underhanded and if you miss a payment and ask for help… they send you a letter …
Not gonna hold you if I could give a negative score I would. I had no problems with the company until my car was stolen and totaled. I called to figure out options or what needed to be done even let the women from insurance know how happy i …
DO NOT! I REPEAT!!! DO NOT!!! Use this company to finance your vehicle. They take EXTREME ADVANTAGE of their customers. After speaking with someone on the phone about working out a payment option and them taking the first payment. I was …
Wow I guess my experience is no different from any other victim on here I just tried to set up my February payment and split the payment so I’ll be on time
Now do to a 2 deaths in my family I feel be hind on two payments now I got …
If I could change banks I would I have had so much problems with this bank I went and paid them my payment cuz I was a month or 2 behind with my husband being out of work due to surgery and me only working part time..they turned around …
I’ve read a lot of these reviews and I have a vehicle finance through flagship credit. So my long story short is They have been working with me due to covid And everything. But the the customer service needs more training and they need to …
Horrible company! They have taken double payments from my husband and I on multiple occasions and refused to refund, the staff is extremely rude, and if the car is in your spouses name, they refuse to speak with you even though they take …
If I can give this bank zero stars I will. I sent a check aug 1 to pay off my car I called the bank everyday for 3 weeks to see why the car wasn’t paid off. everyday was something new give it 3 days, 7 days etc every agent had something …
The loan experience was good. They had 10 day grace period, they allowed me to defer a payment occasionally when I needed it. They generally worked with me anytime something came up. …
The ABSOLUTE WORST company in America. I am soo glad that I am almost done paying my car off. I wouldnt recommend them to my worst enemy. The customer service sucks! No one knows what they are doing or talking about. I have to call like 10 …
Flagship is a great company. I speak from experience. This is a second chance lender who gives people with a bad credit history a chance. Alot of the people leaving bad reviews either didn’t pay on time, repo’d or dont bother picking up the …
I agree with all the reviews. The same has been done with my account since I have been without a job since pandemic. I am going to try to contact an attorney since they have reported some of my late payments too way more than when payments …
Avoid if possible. Very predatory lender, who takes advantage of those with lower credit scores. Extremely high interest rates and very poor customer service. Got laid off due to COVID and needed to extend terms. When I was back on my …
This place is the worst place. I still waiting for this company to come get the car and it’s been a two months now. They wanna keep adding fees to you account and late payments too. They are rude too
They have been fair to us, thus far. I mean we had like 0 credit score and have paid our account late a few times and they have worked with us. I like them
The worst company to apply for a loan my husband has stage 4 cancer and we been dealing with that for months I call for help and they refused this company is the devil and has no feelings none what so ever I will be reporting them to the BBB worst never get a loan from them NEVER
Miserable company to deal with. The customer service is nonexistent. Their managers are never available, it’s like the only thing they learn in training.
They are not good at all they do not care This company is very very money hungry They do not want to settle they don’t make hear what the car’s value is all they want is money.
Avoid speaking to Emily on the phone, she is extremely condescending and not professional when it comes to speaking to customers, although you probably can figure that out based on their embarrassing 1-star rating on Google.
There customer service is very unprofessional half of them don’t know what they are doing I wish I could get another company to finance my car these reps are so rude and if you are 1 day late they will call you constantly if I had a choice …
I don’t even have a car and they’re calling me…
This place is awful and they do not care about the pandemic let alone people struggling, they are sick individuals, DO NOT COME HERE
I closed my account here, while trying to figure out if they had sent my title to my bank I couldn’t get in contact with a real person. I had to search by account number or social. But since my account was closed; i couldn’t do either.
The customer service is the absolute worst I have ever had. They only thing anyone is able to help you with is taking money and even then they charge a extra $5! NO ONE EVER USE THIS COMPANY!
Hands down the worst financial institution on the face of the earth. Was set up for auto draft and they don’t pull your money out, then they charge you a double month bill. They either take out too much money or don’t take it out at all. DO NOT FINANCE THROUGH THEM.
They don’t help you when it comes to the pandemic and then they call you asking you if you need assistance just to tell you they can’t help you. Going to try to refinance as soon as possible.
This company is a complete fraud. They lie about everything! WARNING DO NOT USE THEM FOR ANYTHING. Then they try to talk to you like you don’t Understand and they can not Answer basic questions!!!!! I wouldn’t give them a 1 but it wouldn’t allow me to give them a zero!!!
Can’t get anything done and can’t even get anyone who speaks english on the phone. Horrible place and people to deal with. would not recommend.
this is the worst company i every dealt with. they are rude to you, and very unprofessional. this is the kind of company that teaches you to take care of your credit.
the worst company on earth. high ass interest rates . paid off my car and I’ve been waiting on my overpayment refund for almost 3 months now. they keep giving me the run around .
Well i been having a bad experience and i just brought the car a few months ago my car is fixs sitting in the body shop waiting to get paid after i called millions of times and got the wrong address were the 2 party check is supposed to go …
I dont even know wherw to begin this company is sooo upsetting i am so close to refinance just to have another company…everytime iam somehow getting late fees lile wth!!!!!their onlime payment thing is sooo confusing and the worst i tried …
Thank you Flagship for my loan!!
Bogus absolutely horrible company
The worst Finance company ever. they call asking for payment even when the payment is and has been done, on time or not. Can’t even leave feedback without giving them a *. Shows you they secure their rep.
I am at the end of my contract and thru it all I have HAD NOTHING but TROUBLE with them the right hand odes not talk to the left hand I have filed complaints with the BBB against them and advise you all do the same
A complete scam! If this company approves you for a loan…RUN FAST! They have taken payments from me and did not apply them to my loan
Flagship is a very professional auto lending institute. I have had auto loans with all of the major lenders and feel that Flag Ships’ customer service is superior to any that I have dealt with over the years.
I wish I could give a negative 10, between the overwhelming phone calls and rude attitudes, I can’t wait until September. I will never do business with Flagship again.
Terrible finance institution to deal with! Looking for another company to refinance asap! Horrible customer service, has to make a 3rd phone call for the same reason. Totally not recommended, I wish to have a no star review, I give them a 0.
Worst customer service ever…If at all possible avoid this finance company. They will mess up your payment and force you to suffer the consequences from it instead of taking responsibility for their own mistakes.
They cash your check, which they don’t like you to send paper they want the fees. Cashed my check didn’t credit my account and won’t look any further to find their mistake, money is gone out of my checking account! RUDE, DONT USE THIS COMPANY!!!!!
They don’t care about their customer even if you never miss a payments and had just a lil hardship and you ask for one or two payments to be put at the end of your loan to give you time to look for another job or collect your unemployment …
They are so pitiful! Please don’t consider them. Look at the grade! 1.3????????? This business will soon shut down. Customer service is awful! They won’t come pick up my car after telling me they would! Than they have their rude as employees calling me asking for a payment. Just overall bad customer service
Please!!! I Beg you do not deal with this company!
Rip-off company have fraudulently allowed on my credit report. Never had a car financed through them. Don’t ever do business with them.
This company pulled my financing after giving me an approval and all the paperwork signed.
Paid off vehicle and never received title and can’t reach anyone tried email and phone and can’t talk to anyone
Don’t want to even give a star!!!! This is by far the worst company I have ever dealt with. No one is available and no one seems to be able to answer your questions they just transfer you to the next person. Customer service is not a top …
Takes 20 minutes to even make a payment by phone and God forbid you say the s word when explaining something! Omg, ridiculous company.
These are the rudest most hateful people I have ever dealt with…. I regret ever having ny car refinanced through them… my payments dont post on time… always shows I’m past due… and God forbid you call with an issue…. for those …
Interest rates are crazy high, but my credit is bad…so I have to deal for now. Customer service has been very helpful. They where patient and did what they could to help me with each of my issues I had.
Always Easy to work with and always help me out if I’m late on a payment…I don’t know why everyone else is giving bad reviews I’ve been with them for three years and they have always been nice and helpful. I speak with respect when I call maybe people should do the same.
Iam currently in south korea i have made many attempts to call so i can make payments on what i owe but i have yet to recieve a phone call or an email making me fall behind on the payments i have only been able to get in contact through fb and still recieved no help DONT use flagship credit customer service sucks!
I am so frustrated with this company their customer service is absolutely the worst. You can not get a straight answer out of any of them. What a bunch of scum bags. I am going to be refinancing as soon as possible.
So far they’ve been flexible and very informative to me. A couple times ive received staff that seemed more concerned with being condescending over good customer service but fortunately the majority of my interactions have been with super polite, and informative representatives interested in solutions.
Do not go with this credit company. Horrible worse customer service. And managers. Will not call back just horrible they don’t even deserve half a star
Do not under any circumstances do business with this company. It is impossible to get the same answer twice. The customer service employees are extremely rude. Honestly they are probably the worst I have ever dealt with. Simple questions …
Where is your location Flagship I need to do my payoff personally because I tried to payoff the remaining balance which was 1,600 and Flagship rejected it smh what’s your company location so I can Go In Person!!!
Stay away from this company. They are deceptive. I am never later on my payments and in my state we have grace period. They don’t honor anything. I am going to refinance
I’ve had my car for 5 year’s now 1 more year and she’s paid in full everyone is always nice on the phone when I call to make my payment every month I don’t know what everyone else’s problem is flagship is 5 star’s in my book it’s simple you buy something you pay for it.
This is a horrible company. They don’t care if customers are struggling financially. They lose paper work or they lose important information in their system.
I check my credit every week and notice flagship credit on my account in a amount of 36000, funny because I never purchased any thing at that price, I called the credit bureau to dispute it and then I called flagship credit who acted …
does anyone know how to actually get in contact with these fools ive called for a straight month now trying to find out the balance of my vehicle to sell it but the phone is busy constantly. I was thinking maybe they were affected by the …
If I could give a negative 5 stars I would. Worst experience ever. Can’t wait to refinance. They DO NOT care that we are in the middle of a PANDEMIC!!!
They scam you out of additional fees. Their portal system is messed up and can never properly set up a Payment and they charge you for excessive amount of fees caused by their portal. Do not go with these crooks.
Extremely disappointed in this new high fee associated with paying my car payment. I could understand maybe debit or credit card fees but an ACH is still almost $5.00. That is absolutely ridiculous. My rate was high and I accepted that but this fee…..you guys will now be getting checks via certified mail from now on.
Never had a problem with flagship. Been dealing with them for 6 years
Terrible Terrible company! Just requested to defer a payment was told I was asking to early and to call back. Called back requested again to defer my payment they said it would take 72 hours to find out and to call back to make sure it was …
I haven’t had any issues I’ve had my car for almost 1 yr anytime I need more time to make a payment I’ve called and was able to make an arrangement basically I just have to work on improving my credit so I can refinance my car at a better …
I wish there was an option for zero stars. They are by for the absolute worst financial company I’ve ever come across. Their phones don’t work and when their payment system is down that still charge you a late fee, FOR THEIR MESS UP. They will find any way to steal your money.
Do not refinance or use this company. They will not help you. They do not follow any proper collections guidelines. Horrible. Heartless company. People that are actually have issues due to COVID I feel for them.
This is literally the WORST company to finance through. Run far away from this place.
All the employees tell me different information when I call. None of them are knowledgeable of whats going on. They need to train the employees better. If I make a request they say we going to get it done, dont never do it. Have to keep calling back abut 10 to 20 times for the same situation.
I got the excellent credit this is the worst place ever They not approve me because they want to see a phone bill really Don’t ever go to this place 😤 …
This is by far the worst company ever
This co. has no compassion for the customer…..not even for health emergencies. They state that there is no protocol for any situations that occur beyond our control. In other words “your screwed”!
They need to do better and hire clear speaking american people to answer phone ,just had a disaster on the phone when i wanted payment arrangements well he made a payment on my card and tried to set me up on auto pay which i didnt want all i asked was a payment arrangement for nov 4th
Worst customer service on the planet. I spoke with a manager named Craig hoping he would rectify the horrible experience I had with the first employee I spoke with, unfortunately he only made it worse. I explained to them how their …
Do better!!! I have paid my car payment during a total loss and a rental. This saddens me.
Rip off artist. Got offers a day later for a much lower apy
I faxed my Military Orders and a Request for Reduction of Interést Rate under Servicemembers Civil Relief Act, 50 U.S.C. App. 527. Every time I called they tell me different answers. Very disappointed with this company for NOT respecting a Federal Law.
Compound interest not a good company I’ve been paying on time for 3 and half years brand new 2017 Honda Civic $25k and it only gone down to $17k voluntary surrender I’m on short term disability
Run as fast as you can! Should not be in business! Poor customer service! Unable to reach a representative and I’m a new customer. They do so much to get you on board and that’s where the customer service ends. They don’t care about their customers…I would rather pay a higher payment than be stressed
Firstly.. Rude customer support. Secondly I asked them to change my payment date to the 15th.. next statement showed a late fee of $17.60. When I called they could never get their story straight.. AVOID at all costs!!
I have never dealt with a company this bad, went to refinance took forever to get the information, credit union paid it off check was cashed on the 15th today is the 25th, calling me for payment said they never received the check, credit …
This company one person tells you one thing and someone else tells you another . They lie and tell you things . Can’t get on right Paige that why I will never use them again . They act like ghetto place and need some
Training and EDUCATION
Customer service people are very rude and this company as a whole just doesn’t car about its customers. They are all about money and not about helping customers, customer concerns or satisfying customers. I have been trying to get out from …
The customer service is HORRIBLE, right down to the supervisors !! They will curse you, they’re rude, hateful, and will hang up in your face which was done by a supervisor !! They will yell & scream at you, talk over you. They have …
THE ABSOLUTE WORST CUSTOMER SERVICE. HAVE HAD MY CAR FOR 1.5 YEARS. NEVER PAID LATE, PAID REMAINING BALANCE IN FULL; GAP INSURANCE CANCELLED 1.5 MONTHS PRIOR TO BALANCE BEING PAID OFF; REFUND NOT ISSUED WITHIN CORRECT 60 DAY TIMEFRAME ACCORDING TO TEXAS LAW. REFUSES TO REPORT MY PAID OFF CAR LOAN TO THE CREDIT BUREAU.
Worst company I’ve ever dealt with, have been trying to get a payoff statement, told me they would fax it to me, never received the fax, next person said it could not be faxed, then transferred to someone else saying it would take two days …
I just got my new car and couldn’t have been more excited until I had to work with flagship. It is unfortunate the system is set up this way and people trying to build their credit have to deal with corrupt and unjust customer service. If …
I had a loan with FCA which I paid on time every single time and incurred no additional fees with for well over a year- almost two years. I refinanced the auto loan with my personal bank and the bank called in my prescence to get the payoff …
Have only been with this company for 3 months already planning on leaving, first off, the website is horrible wont let you do a payment have to use 3 separate internet websites, every banking or credit company has apps how does this one not …
This is by far the worst finance company I have ever dealt with. I do not even want to rate them. The customer service are rude and I constantly have to get nasty right back with them. I let them know just cause you hold my financing …
I have been with them for 3 yrs and i swear its like my loan decreases and increases daily. Just found out that they charge interest daily as well. Paid off my remainder in full. Do not trust them they are ridiculous with their loan prices.
I am current do bank draft have told them I have proof but they call harrases every two days be
Someone committed fraud with my social and I called for help the phone number listed has a broken customer line. I will have to resort to using an attorney
In all honesty this is the worst company I’ve ever dealt with. The customer service is so poor it gives second hand embarrassment. You will NEVER get two reps telling you the same thing. Someone else always has completely different info …
They charge you $4.50 to make your payment online. They call it convenience fee. I regret doing business with this predatory lending company. I had to take the high interest because of bad credit. People: stay away from this companies. Is …
My experience like everyone else was horrible. All I wanted was a payoff letter and I had to go to the bank and call them in order to receive a letter. To top it off I was told the amount was x the whole time and the letter we finally …
Worst customer service ever! You could be in a good mood until you talk to them. They don’t LISTEN to damn thing you say. It takes over a week to send a damn email. Reps act like you owe THEM money personally. I am so happy to be in the …
This place is useless for anything other than to give you a high rate and payment . If you are a sub par borrower, your choices are very limited . I had sub par credit but was able to fairly quickly work to pay off and build better credit …
Called our place of business asking for a name we did not recognize. After the THIRD time being told that he had the wrong number and we did not know the person he was looking for, I finally had to hang up on the caller as he was becoming increasingly aggravated at not getting the answers he wanted.
i am giving them no stars. i have been required to call in payment every month since i have gotten my loan. they keep telling me i have to set up my acccount. so every month i call in, and every month i tell them where i live, where i work, …
If you want a run around, this is the place to use. My father passed in March of last year and I’m still dealing with them. They finally took the car, which took months and that was months ago. The right hand had no idea what the left hand …
When I initially purchase car it was through car finance then all of a sudden it switch to flagship without my consent.. I have been in a house Fire, lost a baby, lost job due to COVID and never hired back and I am having a hard time.. customer services reps are rude.. and I have been hung up on…
They put the interest into the payoff so u can’t put money on the principal to pay it off early to avoid the interest. Will never ever use this shotty finance company again.
If you’re in TEXAS and had Flagship take over your loan read!!!
I have spoken with the state comptroller and a family attorney as we are trying …
I am a customer who has fallen behind on payments and EVERY time they work with me and give me options. We all need to be responsible and own up to our end of the contract. All you have to do is communicate with them. I have had my car …
Avoid this company AT ALL COST! I called them WAY before my car note was due to do a deferred payment mind you this is the FIRST time I’ve EVER asked, not once been late paying them! Sooo because THEY were LATE approving, when I go to pay …
Would give ZERO STARS IF POSSIBLE!! Worst place to finance through be better off riding public transportation in a pandemic!!!!!!!!!!! They constantly call over and over like 3/4x a day asking for a payment that’s a day late. When told you cannot pay they harass you for any amount even the last $5 in your pocket it they could.
I feel behind on some payments and I spoke with a very nice lady this past week so I could get an extension set up and we were able to, so I faxed my extension papers over LAST week and they start calling me last night saying that nothing …
Hands down the worst place to ever get a car loan from they are beyond high with their interest loans as well as straight gaugers. If they help better believe it comes with a major price. I wouldn’t recommend this place to my worst enemy
The customer service is the most rudest people in have ever had to deal with. Yes they was nice enough to get me in a car in an emergency case but they knew I had no choice. If I can have it any other way I would rather walk to work than …
Refinanced my car a year ago .going through hard times right now and man they call u 7 days a week 5 times a day .not professional at all rude people on the phone .if I new that wouldve stayed with other company and even talked to the …
Less than 1/4 of star. Informed of Bali in payment-no documents sent after request. Despite paying monthly above what my monthly payment is, show my account as delinquent. Received a loan approval from another company to pay them off yet …
Company is horrible never respond to emails or questions. They secretly add little increases on your bill every month especially if you pay ahead. I have reported them to the better business bureau.
I DO NOT RECOMMEND THIS COMPANY TO ANYONE!! You are better off with your current vehicle or no vehicle, just buy yourself a bicycle, I promise you this advice is gold. Do not sign up, reconsider your options, work on your credit, but don’t sign the paperwork. Your welcome in advance.
We called to talk to them about a recent car we purchased didnt even have it 30 days and been back there 3 times just for them to tell us nothing they can do well anyway they suggested we take to another nissan dealership i shouldn’t have …
WORST PLACE EVER TO GET A CAR LOAN. They do not care about their customers or that people are falling on hard times during our current economic crisis. They are rude and very unprofessional. If I could have given 0 stars I u would have.
Horrible finance company! My car was totaled and they received checks from the insurance company, GAP insurance and unused Vehicle warranty and they are trying to say we still owe. Negatively posted on my credit when the amount they …
Sorry I have done business with these people. They call several times a day with people that can barely speak English. You tell them when the payment will be in and they still call several times a day. I would advise no one to consider doing business with Flagship Credit.
There aren’t enough curse words in the English language to show I feel about this institution. First thing Monday I’m trying to refinance somewhere else. …
I don’t have a credit account with this company however they feel the need to call me before 7:00 a.m. many days of the week. This kind of harassment is illegal.
I strongly urge anyone who is looking to finance a vehicle do some thorough research about this company first. My experience with them has been an absolute nightmare. They lack customer service and professionalism and I am honestly …
This company is the worst company I’ve ever dealt with, I will never refer anyone to finance their car through this company. I bought a new car a dealership, which they paid off the car Loan I had through flagship credit, flagship owes me …
Do not recommend using this institution for any service, customer service is amongst the worst I have seen from any organization. …
This is the worst company in world. I do not have an account with them but a family member does. They missed a payment and this company looked me up online for the payment. They were so rude I told them never call me again and I didn’t …
This company doesn’t have respect or value it’s customers. I was in a car accident. Paid FULL COVERAGE. And in the event of my car being totaled I got NOTHING in return. No money back from all the years of paying for full coverage. No …
Absolutely horrible Finance Company. If you purchase a new car and the dealership tells you that Flagship credit is your lien holder completely refuse! You can’t pay your bills online. They make you go through Western Union which charges …
First of all, I am in Texas. Second of all, why would they come pick up your car unless you cant pay for it? These guys gave me a great refinance rate and I pay them on time every month. They remind me when a payment is coming up even …
Terrible service. My vehicle was involved in a wreck and they recieved well over half of what was owed from my insurance company. But I recieved multiple late charges because my gap coverage took 3 months to pay the remainder and ruined my …
I wish I could give them below 1 star. I overpaid my loan payoff. Getting the refund of the amount overpaid has been a nightmare. They keep putting me off week after week, saying it will be another week. They continue to tell me that it …
Sent in my car loan payoff amount through a check that they deposited. They said they never received it. Even with there stamp on it with the proof I sent them from my bank. You can never get through to the same person. And if you ever …
Giving zero stars is not possible but that is what I would give Flagship Credit. Do Not use this lender! Their interest rates are outrageous and I am still making payments on a car that was totaled in a wreck that was not my fault even …
Worst company I’ve ever dealt with. They’re insolent a*holes. People barely speak English so getting charged twice for a payment is inevitable. They’re customer service will hang up in your face and won’t even attempt to call back. …
As a new customer I have had three interactions with The customer service department. On each occasion the representative speaks with tone that is either exasperated or robotic. Any questions are met with obvious answers that are clearly …
I refinanced my truck with Car Finance to get a lower rate, everything was great until Flagship took over Car Finance & now I have a 42 month refi instead of 28 month refi & customer service is a nightmare with this co! I’ve never been …
Complete and total trash company. Paid my payment early and they still took it out at the end of the month. When I called, they said I needed to provide a bank statement to show it even though she just read exactly when the payments came out, and that it can take 30 days. This company is garbage and a joke. Do not use them. Seriously.
Horrible horrible company. Very shady unprofessional and disgustingly untrustworthy. I lost my job a few months back and just started gaining an income through self employment. The time laps really put me behind. Was told if I can make 1 …
You get what you pay for. I didn’t have any credit and they helped me get a car. I make my payments on time and have never had any issues. Had to delay a payment due to COVID-19 reasons, and they helped with that. Is this the best company out there? Heck no. But again, you get what you pay for.
I changed my auto pay account and followed their instructions TO THE LETTER by both cancelling the previous autopay and setting up a new one with my new account, and removing the old account from my payment profile. They STILL charged BOTH …
I was sitting at the dealership under an hour waiting on one of the 12 affiliated banks to approve my car loan application with my less than perfect credit. The only one that did was Flagship. For that, I’m extremely thankful! Not only that, but the payments were reasonable. Thank you flagship!
Ok so I was behind on a payments due to covid and barely work. It got reposed and then I went to got retrieve it. They told me that the two fees would be on the back end of my note. And this was in April of 21. I have wanted to make …
Was approved for deferred payments because of covid. Come to find out on my own, that the system glitched in their words and I shouldn’t have been approved. So it put us behind in payments & hit our credit scores. I’ve now had to dispute with the credit bureaus and refuse to let this be.
I pay my payment on time every month and have had no problems using the online one-time payment option. The 2 times I have had to talk to an agent was early on in my loan and their customer service isn’t great, but it’s not the worst I’ve …
This person is my son and I cannot seem to change it. I am the person who dealt with this company. They entered a comment on my credit report that said my car was a charge-off. The payment was late because of illnesses in my family, …
My credit was bad when I financed my car but I was so excited to have a new car. I financed with Flagship credit acceptance when it was still called Carfinance. Do research if you have bad credit, I am sure there are other companies to go …
Flagship is the worst, I’ve had many horrible experiences with them from overage charges to Customer Care. I’ve been with them for several years and at this point I’m over it. I will be switching lenders soon. I wouldn’t recommend for anyone to conduct business with Flagship.
I have attempted to ask questions about my payments to no avail. I changed addresses and notified the people in writing multiple times yet they still sent to my old address. Random automated calls that hang up and when you call the office …
This company has no regard for the law. I have a past due auto loan with Flaggship Acceptance, with a balance of $785.00 I received 2 phone calls by an agent named April on Tuesday, 5/26/20 at 3:04pm and 3:19 pm. April left a voicemail on …
They will not approve me for the car i want but will approve me for a car i don’t want and count my husband income incorrectly. The car is about the same price that i wanted. A zero from me, I hate banks that do that to people like me that …
I love this company. Fair price on my 2018 Dodge journey. My husband unexpectedly passed away this year on Valentine’s day,the most challenging experience I have ever been through…we have three children and he’s always been the bread …
This company is horrible. They stopped sending my statements to me last year in September 2018. Every time I ask why they stopped, customer service people say, it was mailed a week ago, not sure where their going but not to me. I …
I really wish there was a way to give a company negative stars. My car was refinanced through Navy Federal from this company several years ago. I tried to trade in my car recently but Flagship Credit will not release the lien from the …
This is the absolutely worst company I’ve ever dealt with. I recently had a loan refinance through them to save a couple percent in my interest rate. It has been a nightmare! I wish I would have paid higher interest to not have to deal with …
a week ago
I voluntarily surrendered my BMW Vehicle on December 31, 2019 after spending thousands on repairs. Shortly after I received my Credit report a total of 4 repo’s …
This place is horrible and I would not recommend it. Save yourself a headache! These people do not know how to speak with their customers! They lie about everything and make false notes in their system. Once I was told I had an account …
They have not been the best people. Literally sent them paperwork to the scra department they can’t evaluate it to this day it’s been weeks no response from them but one day late and they call me 400 times a day. I sent the same paperwork …
I’ve been making my payments on time, never late for 3 years now. Asked to have a payment deferred because of covid and was denied. I don’t understand. So now I have all my other bills late because I have to keep my transportation.
Stay away from this company!!!! They only care about money! Stay away!!!! I had a representative just try to talk over me on phone calls and we got into a yelling match and he tells me I’m wrong for speaking over HIM!! Then yells F#%#$K …
So far ive had nothing but issues with this company. They have repeatedly upd payments and taken out multiple payments. When asking for the money to be returned they said it must be a problem with my computer which there wasnt. Then they stated i would have to go through my bank to get my money back. Total scam!!!!!
I have just made my last payment today and I say Hallelujah! I agree with everyone else’s sentiment with staying away from this company! Their business practices are less than desirable and customer service is pretty bad. Rule of thumb …
Make a payment still calls and harassed me for weeks. Don’t use their services at all. I would not recommend them to my worst of enemies. Cuatomer service is the worst they always make you wait after they call you. I answered the phone and was put on hold to talk to someone after they called me.
I’ve been with them for 2.5 years and never really had any issues. The interest rates are higher than some places, but they beat the APR I was quoted. It seems as if the majority of people complaining have gotten behind on payments. If you …
Worst finance company I’ve ever dealt with period! I have been with them for 6 months and there has been issues the whole 6 months. Can’t make a payment with a credit card. I have been wanting to set up auto pay and then payments don’t …
I bought a vehicle from a mom and pop place and financed a small portion of the remaining balance. This company provides simple interest loans and seemingly approves everybody. My credit is quite good, but being a mom and pop shop, I …
Our vehicle was paid for 10 weeks ago and we sold it but can’t transfer because we don’t have our title!! I paid off my car 6 weeks ago through another financial company and had my title in 6 days! They just keep making up excuses!! They deserve a minus ⭐️… this is unbelievably frustrating!!
Well first issue is the dealership told me I would get a refund due to the dealership was unable to get the pay off from Flagship because they were closed. So they estimated my pay off value from my Credit report. I told the dealership well …
Don’t go with these people/Company. When they found out I wanted to go with another company to refinance my auto loan, because they were outrageous with apr …as well as horrible customer service they don’t keep track of my /what I’ve …
I was sick with COVID-19 & was taken off work for three weeks. This company informed me that I owed them almost $7000 in late fees and penalties. The federal government should site this company for unrealistic charges. Interest rates are …
Thank you guys for providing feedback! my husband was approved to refinance his car thru them and even though his payment will be lower we are passing on their offer due to all of the negative feedbacks. Sounds like a trainwreck waiting to happen.
This is by far the worse car lender I’ve ever dealt with, I tried to pay for my October payment back in October, instead of the $300 payment flagship took $900 they combined October and November payment. I called and spoke with a supervisor …
I received a call this morning for an individual, checked my directory, stated that they were calling a corporate office, and to please remove the number for future contact. The exact same person called back 3 minutes later. I blocked them as spam.
Today, I had the best experience EVER with the associate Kierra Thompson. She was so nice and helpful. In the past, I have experienced associates who were impatient and unwilling to assist. I almost wrote a bad review on the company but I …
The lack of empathy these people have is just beyond me. There’s no communication either! I call and just get the run around and get transferred to different people until someone will talk to me. You try and work out some kind of deal and they will NOT work with you to resolve any issues.
I am okay with calling me each day. I made a payment via check in January to be a smart alec since you charge fees for payments. I learned in February that you did not apply the payment to my account, but my bank shows you cashed it. I sent …
This car loan company is by far the worst I ever had, they hound like there’s no tomorrow even if it past due 1 day which I don’t understand they say they give a 10 day grace period. They don’t care about their customers, IT RIDICULOUS …
The customer service department are out and out liars!! They are extremely rude. One Christina Soto in customer service lied to us when we simple asked to change our due date closer to our pay date. She said if you pay this amount and …
I moved to a different state and am now required to have a title on file to register my vehicle. Over a month later and no return emails, can’t get to anyone on the phone, and all I really need is a fax number the DMV can send a title …
I was in a wreck and unfortunately my insurance company put their name on the check because they were the main lien holder. When my body shop assumed they were gonna sign and send back the check he sent it to them. Come to find out that …
I guess it won’t let you give zero stars but I give them a -0 star. Granted it’s my fault for having to rebuild my credit and being forced to deal with such an incompetent, under handed, company in the first place but I really feel this …
If your 1 day late with your payment, they are calling you 40 times a day to where you have to block them. If you answer the phone each time they never know what the other person that called and talked to was about. I was notified that my account was sold to another company and had the new company and flagship calling me day n night.
This company is a joke. The customer service is absolutely terrible and would do better working for a collection agency. They don’t act like they are happy to be doing business with you and are absolutely miserable anytime you call. They …
You can’t get ahold of anyone calls dropp or dead air lines. Your reported hours of operation are 8am-8pm but when I call at 6:30pm CT it says you’re closed. Will not respond to my emails. I have called every number under the sun. No matter …
Absolutely terrible company. I purchased a vehicle in NY 14 days ago & have been unable to have the title transferred over to me because Flagship refuses to send a Lien Release or even respond to the dealerships emails regarding the issue …
This company continues to to run an old refi application illegally, as If I am applying to to refinance my vehicle. This is a scam and malicious behavior. I have called (I have the call recorded)stating to them I did not want to do any …
This company is the worst company that you could ever have your loan through. They call you 247 when you already have talked to an Customer service agent about your loan. Clearly they call you after business hours on their website it says …
Beware of this company! Customer service is not in the United States and you can count on being treated terrible! The interest rates are the highest that is legally aloud. I owe almost $14k on my vehicle that blue books for $3k and during …
Beware of dealerships pushing this company on you. It is a complete rip-off. The dealer will run your credit, give it to multiple finance companies which will get you many hard hits on your credit lowering your score then push this …
They bill you months ahead to trap you and will block you from paying what is actually past due. Refinancing ASAP!!!!! Worst company EVER!!!
THEY TOOK MY MONEY AND NOW SAYING THEY CANNOT FIND THE PAYMENT. NOT ONLY THAT HAD MY BANK ON THE LINE TO VERIFY THE FUNDS WERE TAKEN OUT AS WELL! I EVEN SENT PROOF OF PAYMENT AND NOW!!!!! NO ONE WANTS TO RESPOND CANT FIND THE CARD I USED …
I suspect the bad reviews are from bad customers…refinanced my vehicle with them and have an extra $300 laying around each month! The process was very simple and quick, everyone is always nice to me when I speak with them. …
When we accepted the loan to finance our vehicle with Flagship, we should have done our research. Because we didn’t do our research, we signed on the dotted line with this predatory company. We’ve paid over $11,000 on our vehicle, but we’re …
This loan company is the PITS! During Christmas and last month I BEGGED them for a payment deferral due to job loss from Covid. They stated that they allow 1 payment to be deferred and I jumped through all of their hoops and provided all …
Well i got my car from wakaim kia.. My sales lady told me a i had a month befor i was to make a payment so the following month i get my flagship bill saying i owe 867 when it should have been 436.. Yea hold up and i have the paper work to …
I cannot begin to understand how a fiance company would issue a letter of my account being paid in full and not sign it. Then tell me that the letter cannot be signed and faxed to the DMV. I was then told by a supervisor that the “title …
WARNING!!! WARNING!! RUN!!! customer service is TERRIBLE! they always cut me off in the middle of my sentence, the manager get on the line and they are more rude than the representative. The fact that they take money from my account and …
I’ve been paying my payments on time; never late. As soon as you make a payment, you’re automatically billed for the next bill. You’re harassed endlessly with automated and Agent phone calls and emails regardless of any notes or an …
I wish I could give them 0 stars. My husband and I bought a truck at the end of 2019 from our local Dodge dealership. We knew that our credit was challenged but we managed to obtain financing offers from 3 different lenders. By the …
I’ve been with flagship for about 4 years now. I pay my note on time every month, so I have no problems. My wife contracted covid and I had to quarantine for 2 weeks with her so I was unable to make a payment. They deferred one for me with …
Very rude unprofessional company. Tried to get a title release from them, first lady hung up. Second lady just kept repeating same thing, ” I can’t help you” .
Can someone explain to me how I paid $12,000 on January 6th and then I get a phone call all week last week and a new statement saying I am late on my payment???? WHAT IN THE ACTUAL…… When I said excuse me I just gave you $12k two weeks …
I have no issues with Flagship credit acceptance. I pay my car note on time and they give you a 12 day grace period if you miss a payment! Most finance companies won’t give you a grace period and will repo the car. Thank you flagship
Their customer service is horrible, and has no understanding of basic English. I’ve been calling for the deed for my car for over 5 months, each time I’ve called they send my documentation to the wrong location. Frustrating, and they …
Worst company to have a car loan through. I switched because it was saving a little money. I have it set to auto pay and like my other bills I’m able to pay early. I did it for them and they took it out twice. Their customer service was …
Stay away from this company, broke my hand at work going through workers comp no $ for a whole month. Money coming in but not what I normally get been on time for over 2 years. I have a 2018 Chevy impala and when I’m done I would have paid …
If I could give this company zero stars I would! We traded a vehicle in January 2020 and notified them of this along with the dealership contacting them. They were aware that we were no longer in possession of the vehicle because we were in …
The company is highway robbery I get you have high interest rates for people with poor credit but with everything else is ridiculous. I wanted to change my car payment date to a later date in the month and they said I could when I did it …
Called twice the first lady was extremely rude (I use to work for a call center I never give anyone a hard time)
The second guy was pretty chill. Already paid load out I was the co-signer they …
This place is a train wreck!! They do NOT have customer service! You can’t get a word in they all talk over you. I was a couple days late and I was told by two ladies that I better find someone to pay my bills. All because I got laid off …
They will lie to you and charge you for no reason. I was charged a late fee even though I had autopay set up since march. They charge you if you want to pay in advance, as if that makes since. I asked the representative about it and he …
Very horrible customer service. Call you 50 times a day being 1 day late. I have paid on time for 3 1/2 years on $25k truck. Which Is $16500 and I still owe $17k. How is that even possible. they don’t offer refinancing. They are all on …
Let me tell you, they have the worlds worst customer service, I have been talked over, yelled at, hung up on and much more. EVEN BY SUPERVISORS! STAY AWAY FROM THIS COMPANY!! …
Worst company ever. They call ever 30 mins. If I’m a day late that’s when the start calling. I was out of work twice this year for COVID and was denied help. But they surly want to call my job and cell. This company is ridiculous. I wish I …
Do not use this company for your auto loan. They will mess up your loan payment even if you pay every month on time thru automatic payments. There customer service does not follow thru on request and they will draft payments without your consent.
Well, its easy to see why Flagship Credit is currently at a 1.4 rating. As a car dealer, we sent them a payoff in January. They are supposed to send us the title. We called for repeated updates, and finally were told it will be 30 days …
I should’ve read reviews before refinancing my car. I have talked to multiple people about my situation and I still get harassed everyday. I shouldn’t have to talk to someone everyday and explain my situation. It should be noted. I wish I …
I financed my vehicle through Flagship back in April 2021. Received the best interest rate I’ve had in a long time. They were upfront with all the information and I’ve had absolutely positive experiences thus far. I make my payments early …
If I could give no stars at all, I would. I’ve only had my car for roughly 8 months. Was paying on time for 5 months until my family had to deal with an emergent situation due to the pandemic which unfortunately left our family of four on …
This place is the worst, and my account has been closed for over three years. I paid off my car entirely, yet they reported to my credit that it wasn’t, and put it in derogatory remarks. Then, a few days ago, they reported to my credit that …
I called to set up auto pay my first payment is due July 7th , Setting my car payment on auto pay works better but I was told I needed to pay it on the 7th I’m not understanding what is the problem? The 15th is only 8 days away I am setting …
I’ve set up an autopay so they can directly take the car note money with no problems instead the company is creating a problem by rejecting my bank saying the bank rejected my funds but when I called my bank the company didn’t even attempt …
My wife had a service warranty for her vehicle purchased through Flagship. Due to medical expenses we decided to cancel the warranty so we could receive a refund for the remaining balance. Instead of mailing us the refund check it was sent …
Paid off my car over a year ago and I keep getting the run around that they forgot to do something in the system and I would receive it in month, it’s been 6 months since and every time I call its something different. Asked to speak to a …
Everytime I call or answer a call, I get the worst attitude from the person. They don’t care at all about what you have to say.
If I could give them zero stars I would. They are the worst finance company on Gods green earth. I called to work out arrangements due to hours reduced to Covid and was told my request was denied due to lack of information for the request. …
I pay on time(early) have no issues. They refinanced me with no trouble. If you read the reviews the bad ones are because they couldn’t pay.
If I could give this finance company zero stars, I would. My children and I were thrown out on Feb 9th with no food/money, so we have been living in our car since then. When I requested a hardship, they said I had already done so the yr …
I have never felt so harassed in my life…
This company seems to be worse than the IRS
And I have heard my fair share of the stories when it comes to the IRS but …
This company is located in Texas and as a company they should know that it is against the law to call customers before 9am and they have called me several times before 9am! Companies can not call before 9am or after 9pm and I’m going to make a complaint and have them pay me for harassment.
Wish I never refinanced with them. I was late 1 day with my payment. I received no less than 4 separate 4 calls telling me how did I want to pay when I called them 1 week b4 the note was due to say I would be late. They call weekly …
I have spoken to several people about my spouses and my recent hardships. We called to let them know that we couldn’t make a payment on time due to being let go from a job. They didn’t have any sympathy, they just asked when the next time …
Terrible company and I will be refinancing my loan as soon as possible to get away from this company. The people are rude, huge ordeal for them just to take a payment, and constant issues. I have called my bank several times and they said …
Worst finance company to deal with. Had a bad month with finances and they would not work with me. Long story short, they repo’d my vehicle. No letter was sent out saying it was for repo. My daughter had to tell me that someone was taking …
The dealerships peters auto mall in high point nc told me that I was approved by your bank But they had to verify where I work. I gave them stubs and my place of work Contact information. That’s been since Friday. I also gave the dealer 1k …
Carol Porter was a great help! Helped me get my account back on track, very professional and nice! Thanks for your outstanding service Mrs.Carol!
They gave the wrong address to the DMV when I paid off my vehicle and as a result my original blue title was sent to the wrong address. Now I cannot get the original blue title and have to pay to get a certified copy of the title. They …
Literally the worst customer service and overall company to deal with. Every time I’ve talked to a rep they have been mean and condescending. Even though there is a 10 day grace period to pay they start calling as soon as a day passes and …
Don’t ever get a car loan through this company. I normally pay my car payment on time however having hard times and needing payment arrangements happen to the best of us from time to time. This is the second time in a year that I have made …
They financed me w a low score and I got a lower payment than I expected. I have had communications issues but they Give a 10 day grace period before they count you as late and when I did have a financial hardship they let me defer my …
Did a hard pull on my credit report without my authorization. I don’t even know who these people are? And now they want to reply asking for my number? What? Posted on a review for everyone to see? Are you crazy? More like contact my attorney and see you in court for fraudulently pulling my credit report.
Patrick or Patricia need to learn how to speak to a customer FIRE HER asap ! #firePatricia !! She is low value and only make $10 an hour so she mad at me ??? Because someone messed up my account !! Like please FIRE HER !!!!
Rude workers don’t have any empathy or compassion even had a worker tell me they didn’t care that I was sick and lost my job cuz is not there problem and was like I should have never got the car, I was paying before but issues happen …
This is the worst vehicle financing company I have EVER dealt with! Nobody can give me correct answers on anything and they’re very unprofessional. Trust me just go somewhere else!
They wanted 8k down for a used car loan, nope i went to another company put 2k down and got a better deal, repeat like everyone else stay clear from this company.
This is one of the worst company to get a loan from . When you need there help they refuse to help you the supervisor and customer representative are very nasty. don’t waste your time with them.
I spoke to Harold Williams today and he helped me so much as far as explaining the terms of my current loan and going out of his way to assist me with understanding the differences on the pay back options. He wasn’t my file manager but he …
Flagship is literally the worst. All you pay is interest and all they do is give you the wrong details. Got into a wreck (was not my fault) and their insurance paid for repairs. They wrote the check in my name and flagships name. So …
wish there was negavie stars. worst ever… don’t use…..
they are kind on one hand and then they screw you on the other. they are underhanded and if you miss a payment and ask for help… they send you a letter …
Not gonna hold you if I could give a negative score I would. I had no problems with the company until my car was stolen and totaled. I called to figure out options or what needed to be done even let the women from insurance know how happy i …
DO NOT! I REPEAT!!! DO NOT!!! Use this company to finance your vehicle. They take EXTREME ADVANTAGE of their customers. After speaking with someone on the phone about working out a payment option and them taking the first payment. I was …
Wow I guess my experience is no different from any other victim on here I just tried to set up my February payment and split the payment so I’ll be on time
Now do to a 2 deaths in my family I feel be hind on two payments now I got …
If I could change banks I would I have had so much problems with this bank I went and paid them my payment cuz I was a month or 2 behind with my husband being out of work due to surgery and me only working part time..they turned around …
I’ve read a lot of these reviews and I have a vehicle finance through flagship credit. So my long story short is They have been working with me due to covid And everything. But the the customer service needs more training and they need to …
Horrible company! They have taken double payments from my husband and I on multiple occasions and refused to refund, the staff is extremely rude, and if the car is in your spouses name, they refuse to speak with you even though they take …
If I can give this bank zero stars I will. I sent a check aug 1 to pay off my car I called the bank everyday for 3 weeks to see why the car wasn’t paid off. everyday was something new give it 3 days, 7 days etc every agent had something …
The loan experience was good. They had 10 day grace period, they allowed me to defer a payment occasionally when I needed it. They generally worked with me anytime something came up. …
The ABSOLUTE WORST company in America. I am soo glad that I am almost done paying my car off. I wouldnt recommend them to my worst enemy. The customer service sucks! No one knows what they are doing or talking about. I have to call like 10 …
Flagship is a great company. I speak from experience. This is a second chance lender who gives people with a bad credit history a chance. Alot of the people leaving bad reviews either didn’t pay on time, repo’d or dont bother picking up the …
I agree with all the reviews. The same has been done with my account since I have been without a job since pandemic. I am going to try to contact an attorney since they have reported some of my late payments too way more than when payments …
Avoid if possible. Very predatory lender, who takes advantage of those with lower credit scores. Extremely high interest rates and very poor customer service. Got laid off due to COVID and needed to extend terms. When I was back on my …