Accidentally paid my mortgage ONE CENT SHORT (big thumb), it put my account in ‘delinquency’ and because of this I was denied taking PMI off ($$). Multiple departments and supervisors are unable to override the system. So I’m out lots of $$$!!!
Lack of customer service. Mailed checks not processed on time, posted to the wrong account. Transferred back and forth.
Follow ups on “ cases “ never happen.
Professional and Knowledgeable if you have a large or small business they are very helpful! I recommend speaking with Laurene Funk VP so she can answer your questions!
Do not bank here. I’ve been with them since opening my first savings account years ago…their system is old, their employees are careless and slow, and the place costs me more time and money then it saves. Do yourself a favor…go elsewhere
We could not believe how terrible their home loan department was. My children lost over a thousand dollars due to their lack of knowledge and miscommunication between employees.
I am contracting an attorney to report Flagstar Bank’s violation of 1) FHA by discriminating in appraising property and 2) ECOA by failing to deny/grant credit within 30 days of the completed application
Can’t keep their customers personal information secure. Can’t notify in a timely fashion. Obviously don’t care about the real world impact of their poor info-sec.
RUN FOR THE HILLS!!! DON”T do any business with them! I had to file Chapter 13 bankruptcy because they LIED to me – all the while saying that I just needed to fill out the loan modification papers and then behind my back proceeding with the …
This company has refused to pay the contractors and take care of my family with the insurance money that has been given to them to use for us.
They are holding on to funds while my pregnant wife and 2 kids are sleeping in …
My husband and I had our identity information exposed due to this “banks” incompetence and negligence.I did not and would never have chosen these people with any of my banking needs,shortly after buying a house our mortgage was sold to …
Never requested any information from this bank yet they constantly send my wife and I physical mail and harass us via phone, claiming we have a mortgage with them a(we do not) and ask us for our social security number. We’ve asked to be removed multiple times.
I am going to close my account with Flagstar bank today due to very poor customer service, ridiculous charges and on top of everything making zero interest in significant funds. …
This is a poorly ran bank that has very poor customer service. i would not recommend using this bank to anyone. Customer service agents have very few tool at their disposal to resolve issues. When issues arise from poorly trained agents, …
They are very unorganized and do not pay attention to details. I would stay away from them for a mortgage or refinance. They are not customer service oriented and are just wanting to shuffle paper and do the minimum amount of work.
I second the idea if I could give them less than one star I would. Our broker gave us to them and I will never use them again. I am currently trying to refinance to get away. they made mistakes allover the board on payments and threaten …
I had the best customer service experience with Lisa and Sinan today who both helped provide me with the service I needed. They were quick, helpful, compassionate, understanding and very knowledgeable. …
WORST COSTUMER SERVICE I’VE EVER HAD. It is extremely unbelievable. We didn’t buy a mortgage with them, but with another bank, and it got sold to them. Everything was fine until we had an insurance claim and had to deal with the insurance …
Flagstar customer service is incompetent, unhelpful, uninformed and essentially indifferent. Flagstar converts your escrow for its own use, profits from interest on it and then sends it to a 3rd party who waits until the last possible …
I have been banking with flagstar for many years. Though service in the branch is good, online service is terrible. I rate flagstar lowest among all the banks I worked. They need to improve IT operations and back end support.
Flagstar Bank is the WORST place to get a Mortgage. Run as fast as you can. They said our escrow was over so they took our payment from $1900 to $1400. Then months later they said , whoops we didn’t calculate that it wasn’t totally …
If I could give them less then 1 star I would. I’m in the military and just got back from a deployed in April 2013. I called Flagstar and told them I was going to sell my house and they said since I’m in the military I wouldn’t get charged …
Totally ripped off. I closed my checking account, received my final “account clear out check,” and thought my business was concluded. Turns out, they never ACTUALLY closed my account, but they DID charged me maintenance fees because of my …
I have my home loan through Flagstar. To say that this bank is awful and incompetent is to put it mildly. They are just very slow to react to any request you have, and most of the time they will assure you something has been done when it …
So so frustrating when getting assistance from the government since July and not yet has anyone have any clue about the documents that was sent over through a secured data exchange. Talked to about 50 different reps from different …
The WORST Loss Department ever. Flagstar held hurricane related claim funds and distributed as they deem necessary. Their process and procedures are the worst, slow, and need updating. Takes a long time and many documents and inspections …
Fire insurance money for dwelling rebuild is in an escrow account requiring home inspection to release funds. After 5 weeks and 6 phone calls requesting a 50% home inspection to release 1/3 payment I get no inspection and no release of …
If I could give no stars I would. customer service outsourced, fraud department outsourced. I was a forced transplant from my local Wells Fargo. The local Flagstar started out rough, but I understood because so many WF customers were making …
Flagstaff makes way to many mistakes, and treats their clients disrespectfully. They tell you one thing and when you go to do what the said to do and you find out you were just lied to by a supervisor. When signing new loan papers sent to …
Very helpful team, great communication all the way. Made the process as easy as I think it could be. This is my second time using Flagstar and will again if the need arises.
They have to be the slowest, uncooperative mortgage lender in the history of mortgage lending. I’ve never seen workers that don’t communicate, they don’t answer calls/emails or texts. If you want to get an update after 2 weeks waiting on …
The bank we did our mortgage with sold it to Flagstar and we have been dealing with them for an insurance claim. The online portal finally shows two checks coming to pay our contractor five weeks late. It only took me 186 minutes on the …
Worst mortgage company ever. Totally unprofessional how they won’t respond to emails and lose the documents you send them. They never clarify what they need and wind up asking for the same thing multiple times. Nathan Zylich and Hailey …
I just don’t understand this bank when you send a check or money order by mail the told you they never got it while the post office send it you call your bank to make sure that no body cash it everything is fine in your side …I send a …
A payment was sent to Flagstar Bank from my checking account in error. I have spent six weeks trying to get my money back from them. I don’t have a loan with them, so they should simply have rejected the payment. Instead, they accepted the …
Unfortunately I cannot rate this mortgage company zero. I am writing this as a person that has had over six different mortgages. They are scam artists buyer beware!!! They conned me out of almost $2000 and held onto my escrow money for over …
I left a pretty harsh review for the bank; however, I deleted it, because Flagstar made it right. I won’t go into detail on what happened. I will say, I got phone calls and emails from the management team and every issue- I had they made …
I have been trying to refinance my home through Flagstar for about two months. It has been a long and painful process. I have refinanced before, and I have never been asked to jump through so many hoops. The team I have been working with …
Worst bank ever! My mortgage was sold to them. They did not pay my city tax, so I received a levy that my home would be advertised for sale. They never solved my issue, I paid out of pocket and they have not responded to me at all about …
Amazing customer services. I had Originally given them a 1 star because of a mistake. Then I realized how quickly they solved the problem because they actually care about their customers. If you are looking for a bank that cares about your future come come give them a try. NOW! sorry I meant NOW!!! HAVE A GREAT DAY. I LOVE THIS BANK.
My mortgage was recently transferred to Flagstar. After making my first payment I tried to enroll in autopay but it wouldn’t let me – I’d get an error message that said “To enroll in Autopay, your start date must be at least 1 day prior to …
After Flagstar took over managing our mortgage the nightmare began. Into our first year the Escrow Dept “refunded money” at the same time the Tax Dept made payment for taxes. The deficit “never” triggered a letter or bill to us for lack of …
Very poor communication throughout the HELOC process. I had to ask for updates and throughout. I would send them requested documents and then they would email me 2 weeks later saying they are waiting for the documents. Unprofessional and …
Worst customer service ever. My mortgage was unfortunately changed to Flagstar Bank and it has been the most disappointing experience ever. Their customer service is absolutely useless and can never their customer loyalty is zero. If I could give them no start I defiantly would.
I hit the jackpot with Brenda Allen and Joey Abdallah. Brenda was always helpful, diligent, patient, knowledgeable, and kind and relatable. Joey was also helpful, efficient, approachable. I highly recommend this dream team.
They where helpful and patient with me while I worked on needed paperwork. They understood what I needed and had the resources to fulfill my needs as a bank. The process was easy and if I had questions all I needed to do was call them.
First things first: Flagstar bank has got to have the absolute worst hold music in the world. EVER. It’s a 2 minute French horn song and it just repeats for the minimum 45 minutes you’ll be on hold. It will melt your brain. If you’re …
The process went so smooth and efficient. Took very little time and I received quick and accurate responses. Looking forward to continuing my financial needs with Flagstar for many years to come.
I had a terrible experience with Flagstar. As my mortgage servicer, they solicited me to pursue a HELOC. When I did the process took 7 weeks and the end result was the loan terms did not match those initially reviewed. This was a huge waste of time.
Never had a problem with Rocket Mortgage and then I was shipped off to the max security prison that is Flagstar Bank. I received an insurance settlement for my roof and I cannot do anything until Flagstar signs the check. Understandably, …
Sohayl did an amazing job for us when we bought our house that we now live in and now him and Many are at it again helping us through all of the steps for our line-o-credit. We are forever grateful for everything that has been done. John
I wish I could rate -5 stars. I have unfortunately been changed to this company, things wre just fine until August. I had to switch insurance carriers due to them pulling out of Florida. I did so and my information was sent to Flagstar. I …
(Translated by Google) This bank refuses without legal justification to honor a transfer of $2,000 because I live in Europe …
Accidentally paid my mortgage ONE CENT SHORT (big thumb), it put my account in ‘delinquency’ and because of this I was denied taking PMI off ($$). Multiple departments and supervisors are unable to override the system. So I’m out lots of $$$!!!
Lack of customer service. Mailed checks not processed on time, posted to the wrong account. Transferred back and forth.
Follow ups on “ cases “ never happen.
HQ Branch. Very good services.
Great company, very helpful staff.
Great service great bank.
They suck, worse service ever… Stay away from mortgages especially
A lot of corrupted manager staff, Which is unfornunate for the minimal ammount of respectable employees and to all of the customers.
Wanted to get details about a construction loan, promised a call the next day, 10 days later NOTHING!
Awful services. I don’t recommend banking or having any type of loans with them.
Great experience! Very satisfied with their helpful service and professionalism!
Horrible bank. Will charge you fees whenever possible and have ZERO concept of customer service
Professional and Knowledgeable if you have a large or small business they are very helpful! I recommend speaking with Laurene Funk VP so she can answer your questions!
Avoid this bank at all costs
Great place to work. Nice staff. Beautiful building
Do not bank here. I’ve been with them since opening my first savings account years ago…their system is old, their employees are careless and slow, and the place costs me more time and money then it saves. Do yourself a favor…go elsewhere
Try get refund on Over draft payment the the mes up now they won’t reimburse 34 dollars for my bank fees
We could not believe how terrible their home loan department was. My children lost over a thousand dollars due to their lack of knowledge and miscommunication between employees.
Trying to get ahold of someone that can help with fraud for three days no response no help I think they are stealing no ey from people
Went out of their way to assist my business in obtaining a Paycheck Protection Program Loan under the CARES Act. Very helpful. I’m very grateful
I am contracting an attorney to report Flagstar Bank’s violation of 1) FHA by discriminating in appraising property and 2) ECOA by failing to deny/grant credit within 30 days of the completed application
Can’t keep their customers personal information secure. Can’t notify in a timely fashion. Obviously don’t care about the real world impact of their poor info-sec.
RUN FOR THE HILLS!!! DON”T do any business with them! I had to file Chapter 13 bankruptcy because they LIED to me – all the while saying that I just needed to fill out the loan modification papers and then behind my back proceeding with the …
This company has refused to pay the contractors and take care of my family with the insurance money that has been given to them to use for us.
They are holding on to funds while my pregnant wife and 2 kids are sleeping in …
My husband and I had our identity information exposed due to this “banks” incompetence and negligence.I did not and would never have chosen these people with any of my banking needs,shortly after buying a house our mortgage was sold to …
“This is Human” commercial was an endearing and inspiring experience. We became quick friends when I said, “You are so tall!” 😁 …
Never requested any information from this bank yet they constantly send my wife and I physical mail and harass us via phone, claiming we have a mortgage with them a(we do not) and ask us for our social security number. We’ve asked to be removed multiple times.
I am going to close my account with Flagstar bank today due to very poor customer service, ridiculous charges and on top of everything making zero interest in significant funds. …
This is a poorly ran bank that has very poor customer service. i would not recommend using this bank to anyone. Customer service agents have very few tool at their disposal to resolve issues. When issues arise from poorly trained agents, …
They are very unorganized and do not pay attention to details. I would stay away from them for a mortgage or refinance. They are not customer service oriented and are just wanting to shuffle paper and do the minimum amount of work.
I second the idea if I could give them less than one star I would. Our broker gave us to them and I will never use them again. I am currently trying to refinance to get away. they made mistakes allover the board on payments and threaten …
The entire experience was handled timely and by knowledge individuals. Highly recommended!
I had the best customer service experience with Lisa and Sinan today who both helped provide me with the service I needed. They were quick, helpful, compassionate, understanding and very knowledgeable. …
WORST COSTUMER SERVICE I’VE EVER HAD. It is extremely unbelievable. We didn’t buy a mortgage with them, but with another bank, and it got sold to them. Everything was fine until we had an insurance claim and had to deal with the insurance …
Flagstar customer service is incompetent, unhelpful, uninformed and essentially indifferent. Flagstar converts your escrow for its own use, profits from interest on it and then sends it to a 3rd party who waits until the last possible …
I have been banking with flagstar for many years. Though service in the branch is good, online service is terrible. I rate flagstar lowest among all the banks I worked. They need to improve IT operations and back end support.
Flagstar Bank is the WORST place to get a Mortgage. Run as fast as you can. They said our escrow was over so they took our payment from $1900 to $1400. Then months later they said , whoops we didn’t calculate that it wasn’t totally …
If I could give them less then 1 star I would. I’m in the military and just got back from a deployed in April 2013. I called Flagstar and told them I was going to sell my house and they said since I’m in the military I wouldn’t get charged …
Totally ripped off. I closed my checking account, received my final “account clear out check,” and thought my business was concluded. Turns out, they never ACTUALLY closed my account, but they DID charged me maintenance fees because of my …
If you’re into being deeply annoyed and simultaneously agitated then I suggest running barefoot across a hardwood floor covered in Legos. …
I have my home loan through Flagstar. To say that this bank is awful and incompetent is to put it mildly. They are just very slow to react to any request you have, and most of the time they will assure you something has been done when it …
So so frustrating when getting assistance from the government since July and not yet has anyone have any clue about the documents that was sent over through a secured data exchange. Talked to about 50 different reps from different …
The WORST Loss Department ever. Flagstar held hurricane related claim funds and distributed as they deem necessary. Their process and procedures are the worst, slow, and need updating. Takes a long time and many documents and inspections …
Fire insurance money for dwelling rebuild is in an escrow account requiring home inspection to release funds. After 5 weeks and 6 phone calls requesting a 50% home inspection to release 1/3 payment I get no inspection and no release of …
If I could give no stars I would. customer service outsourced, fraud department outsourced. I was a forced transplant from my local Wells Fargo. The local Flagstar started out rough, but I understood because so many WF customers were making …
Flagstaff makes way to many mistakes, and treats their clients disrespectfully. They tell you one thing and when you go to do what the said to do and you find out you were just lied to by a supervisor. When signing new loan papers sent to …
Matt Corley and Pam Major have been a great help in this process. I appreciate the friendliness of both of them and help in understanding the HELOC.
Very helpful team, great communication all the way. Made the process as easy as I think it could be. This is my second time using Flagstar and will again if the need arises.
They have to be the slowest, uncooperative mortgage lender in the history of mortgage lending. I’ve never seen workers that don’t communicate, they don’t answer calls/emails or texts. If you want to get an update after 2 weeks waiting on …
The bank we did our mortgage with sold it to Flagstar and we have been dealing with them for an insurance claim. The online portal finally shows two checks coming to pay our contractor five weeks late. It only took me 186 minutes on the …
Worst mortgage company ever. Totally unprofessional how they won’t respond to emails and lose the documents you send them. They never clarify what they need and wind up asking for the same thing multiple times. Nathan Zylich and Hailey …
I just don’t understand this bank when you send a check or money order by mail the told you they never got it while the post office send it you call your bank to make sure that no body cash it everything is fine in your side …I send a …
A payment was sent to Flagstar Bank from my checking account in error. I have spent six weeks trying to get my money back from them. I don’t have a loan with them, so they should simply have rejected the payment. Instead, they accepted the …
Unfortunately I cannot rate this mortgage company zero. I am writing this as a person that has had over six different mortgages. They are scam artists buyer beware!!! They conned me out of almost $2000 and held onto my escrow money for over …
I left a pretty harsh review for the bank; however, I deleted it, because Flagstar made it right. I won’t go into detail on what happened. I will say, I got phone calls and emails from the management team and every issue- I had they made …
I have been trying to refinance my home through Flagstar for about two months. It has been a long and painful process. I have refinanced before, and I have never been asked to jump through so many hoops. The team I have been working with …
Worst bank ever! My mortgage was sold to them. They did not pay my city tax, so I received a levy that my home would be advertised for sale. They never solved my issue, I paid out of pocket and they have not responded to me at all about …
Amazing customer services. I had Originally given them a 1 star because of a mistake. Then I realized how quickly they solved the problem because they actually care about their customers. If you are looking for a bank that cares about your future come come give them a try. NOW! sorry I meant NOW!!! HAVE A GREAT DAY. I LOVE THIS BANK.
My mortgage was recently transferred to Flagstar. After making my first payment I tried to enroll in autopay but it wouldn’t let me – I’d get an error message that said “To enroll in Autopay, your start date must be at least 1 day prior to …
After Flagstar took over managing our mortgage the nightmare began. Into our first year the Escrow Dept “refunded money” at the same time the Tax Dept made payment for taxes. The deficit “never” triggered a letter or bill to us for lack of …
Flagstar is the best bank I have work with fast and easy Nicholas A and Jessica F were absolutely fanatics.
Very poor communication throughout the HELOC process. I had to ask for updates and throughout. I would send them requested documents and then they would email me 2 weeks later saying they are waiting for the documents. Unprofessional and …
Worst customer service ever. My mortgage was unfortunately changed to Flagstar Bank and it has been the most disappointing experience ever. Their customer service is absolutely useless and can never their customer loyalty is zero. If I could give them no start I defiantly would.
I hit the jackpot with Brenda Allen and Joey Abdallah. Brenda was always helpful, diligent, patient, knowledgeable, and kind and relatable. Joey was also helpful, efficient, approachable. I highly recommend this dream team.
They where helpful and patient with me while I worked on needed paperwork. They understood what I needed and had the resources to fulfill my needs as a bank. The process was easy and if I had questions all I needed to do was call them.
First things first: Flagstar bank has got to have the absolute worst hold music in the world. EVER. It’s a 2 minute French horn song and it just repeats for the minimum 45 minutes you’ll be on hold. It will melt your brain. If you’re …
The process went so smooth and efficient. Took very little time and I received quick and accurate responses. Looking forward to continuing my financial needs with Flagstar for many years to come.
I had a terrible experience with Flagstar. As my mortgage servicer, they solicited me to pursue a HELOC. When I did the process took 7 weeks and the end result was the loan terms did not match those initially reviewed. This was a huge waste of time.
Never had a problem with Rocket Mortgage and then I was shipped off to the max security prison that is Flagstar Bank. I received an insurance settlement for my roof and I cannot do anything until Flagstar signs the check. Understandably, …
Sohayl did an amazing job for us when we bought our house that we now live in and now him and Many are at it again helping us through all of the steps for our line-o-credit. We are forever grateful for everything that has been done. John
I wish I could rate -5 stars. I have unfortunately been changed to this company, things wre just fine until August. I had to switch insurance carriers due to them pulling out of Florida. I did so and my information was sent to Flagstar. I …