Electricity supplier, Flathead Electric Cooperative, Inc.
The mission of Flathead Electric Cooperative, a not-for-profit, member-owned cooperative, is to provide competitive and reliable services, achieve … See more
Another power outage that was quickly responded to and repaired early on Saturday morning. Thanks to all who answer their phones early in the morning and on the weekend!
Spoke with a woman on the phone who had great costumer service skill and was very polite, making sure all my questions were answered and if there was anything else she could do.
We’re in an outage and I drove down to where they were supposed to be repairing. Truck is there but no workers. I guess they packed up for the day. 24/7 repairs….. I’m guessing not.
Wow, my power was out due to wind and trees falling, FHE was right on it first thing.. They kept me apprised of the situation and let me know as soon as the power was back on 🙂. …
Pretty laughable customer service. You can forget about getting anything done in a timely manner. Engineering department will not answer or return phone calls. If you do get someone on the phone, they are cranky, and rude. Too bad I can’t take my business somewhere else.
Always No one answers the phone for power outages even though it says they have staff 24/7 365. Thats a lie.! The information given on the blog not True !!! “Said technician working” i check nobody there !
Belonging to a co-op means that I am a member instead of a customer. It means more reasonable approaches to power sources without regard to stockholders.
Extremely displeased with the customer service and ability to transfer services and keep notes of previous phone calls. I ended up having to pay for the renters in my old home for two weeks. There was nothing customer service would do to remedy this issue. Very disappointed.
They recently changed their billing to THEFT, instead of being charged for the electricity we use now we get charged by the ‘average usage’, meaning you are paying for electricity you didn’t use. That is THEFT. Look at their website and you …
We have built two homes in the Flathead Valley and FEC have always been great to work with, including the engineering department. They return calls promptly and the customer service was very nice and helpful.
Although this type of outage has never happened to me before I believe it was handled quickly.The worker that initially came out was professional and thoroughly informative.Although my water pipes froze up I give your crew an A+
Todd and Toby are fantastic. From the time they knocked on our door throughout two days of work, they were clear, communicative, polite, and respectful of us as homeowners. Hard working men, too. We’re impressed!
Only offer prepay electric. Had a well and lot that power was connected to. Used zero electricity there. Still charge a $35 a month convience fee. Missed a payment there several years ago. I do not live there. Power was disconnected. I’ve …
4 times I tried to make payments. Each time I did they said the payments were accepted. Then the payments would disapear. Then suddenly they had no record of them happening. Now I have a $300 pay due to a faulty phone automated system. They refused to take payment over the phone, telling me I have to do it over the automated system.
Proud and Pleased to be a member of Flathead Electric Cooperative! A small animal caused outage and the team was on it- assessed it- repaired it and kept us advised all the way!
I want to give a shout out to Jeff Christensen, Mike Strong, and Rulan Smith about how respectful and outstanding of a job they do on potential dangerous tree removal. They went above and beyond my expectations. They went as far as raking up everything. Thoroughly impressed. Thank you guys you are awesome.
The outage website was updated within minutes of my call to the center. I was able to follow outage reports and status there. The specific progress text messages provided information I needed to plan my activities.
Claims they have call center to report and get details of outages 24 hours a day, but if you call after hours it just says the phones are busy and sends you to an automated system. Also my power has been out for more than an hours 3 times …
Customer service rep was very friendly and helpful when we moved into our new home and needed to switch over billing. We had a power outage recently. Their website showing outages is very helpful and up to date. Saved me time not calling in when I could see it had already been reported.
You never realize how much you appreciate the power company until the power goes out…Awesome job on getting the power back on within the hour. I was just starting to fuel up my portable generator when the power miraculously came back on. Thank you, thank you, thank you!!!
Shut my power off and demanded $300 to turn it back on, all because I was late on $50 bill. The cs staff has no idea what their policies are, and after repeated inquiries as to what their disconnection policy is, they had their lawyer send me a cease and desist letter.
Thanks, thanks and ever thanks to FEC’s Round up for Safety Grant program!
The Klothes Kloset Thrift store in Columbia Falls now has a safe and sustainable paved parking lot. Previously our parking lot had reoccurring holes with the …
No one answers the phone for power outages even though it says they have staff 24 7 365. Thats a lie. Not enough information given during outages even on the blog. Been without power for almost 3 days and everyone else has been restored …
Sincere thank you to the crews who came out and restored our power yesterday. They showed up from a very long day of repairs, and got all of us up and running by 7:07 P.M. It was windy and cold and they had to be exhausted! Again, many, …
This is the best power company I’ve ever worked with by double. They have an app that runs with higher efficiency than companies 4x thier size, that makes bill pay and tracking power usage a breeze. They literally sent me free lightbulbs to …
I’m the superintendent at Smith Valley School. A nasty wind storm knocked out power during the day, and we cancelled school. I live 15 miles away, and enrolled in text updates for my school’s outage area that night. With updates on # of …
We applied for a Round Up for Safety Grant from them to help make the Wildcat Garden a safe place to be for students and volunteers. We received funds for coveralls and ear protection and eye protection for using the lawn mower and string trimmer. Thank you for helping out our Farm to School program!
Bill paying is easy until something gets messed up and then you get zero customer service, and no effort is put in to make their mistake or miscommunication right. They will fight and argue with you till the end about $19. Also the fees …
Absolutely love the relationship I have had with the coop. I don’t know where to start. From a simple billing process, to the absolute best folks working there. They are real people living in this community with us and they understand and …
I just wanted to write a quick and sincere THANK YOU to Flathead Electric Cooperative’s Round Up for Safety program. Thanks to this opportunity, the Northwest Montana History Museum has been able to install a modern security system to …
Flathead Power’s notification service was helpful to us during this week’s outage. I received timely updates, but no “false hope.” The service let us know what was going on and the texts included clear information on what we should expect. …
We have lost our power numerous times in the last 2 years. One time as long as 49 hours. The crews have always responded quickly. The biggest problem they have is trees on private property in power lines. One of the issues I have had was …
Moved to Bigfork in January. Seems like south side of Kalispell especially the Bigfork area has A LOT of power issues. Is that because people don’t pay?! Nope I think it’s lack of attention and poor response. Thank you Flathead Electric for …
I have to commend the men and women of Flathead Electric Coop for how they handle any outages, whether caused by weather or poles being taken out by cars. The response is amazingly prompt even in the wee hours of the night and the website …
Flathead. Electric Coop really cares about how outages affect the members. The employees always strive to restore service as quickly as possible. No matter what the cause.
Wondering why i just cannot be told over the phone the capacity of the newer transformer installed on my property a few years ago. I know the engineering dept. would have all of the info concerning this..but instead i am told i have to ” …
I’m extremely impressed with this company and how well they handle this power outage. I was able to report it immediately through an automated system. I then received text updates as to when the crews were heading out. And what the cause of …
Communication with Flathead Electric has been wonderful. I haven’t needed much communication, but when I do, the employees are responsive, professional, and friendly. Thank you, for making life a little bit easier! 😊 …
During 1st 90°+ weather of the summer a large power outage was last thing I hoped for! However, Flathead Elect offers option to receive updates via cellphone text. I’ve used it b4. It’s great to get progress updates especially on such a …
Just had an awesome experience with Flathead Electric Vegetation Management tree crew. Very professional, safe work practices, and knowledgeable. Work was completed above my expectations.
Your linemen did an incredible job getting power back on this time with so many outages to deal with at once. Thank you for getting the power back on as quickly as you did under such challenging conditions.
I know it was a strange storm with that much heavy snow for the first bad winter storm of the year but the FEC lineman didn’t let us down . They are the greatest crew that a electric co-op could have and we the people really appreciate them. Thank you so much.
You all are really incredible. What a week this has been with all of the trees taking down lines. I’m sure you all are putting in crazy hours. Thank you all for your hard work and making sure we can all be warm on these chilly nights ahead.
Every time there is an outage I am kept very informed thru text messages. I really appreciate all the hard work and quick responses they make. When I have had to call about any questions always very helpful.
On an already busy snow day with widespread power outages, we lost power and used their app and text messaging updates to stay up to date on power outage alerts. Power was back on within a couple of hours and we’re grateful!
I have been without power for three days now due to a tree I told them about in June then reminded them in July it is currently November, complete negligence. When I called and informed them my tree had caught fire a lady with the the …
We are delighted with Flathead Co-Op. They have wisely invested in technology to keep their customers up to date on the web during an outage. We know where the outage is and crews have been dispatched. Their text SMS service is right on …
profesionals
worse company ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!! wanna be overcharged here you go!!!!!!!!
Great !!!!!!
Always great to work with
This coop is on top of technologies and keep us in power!
first time use of the text alerts, worked perfectly
People are very good in emergency situations
First time ive ever had to call them! After hours and all, had me up and running in about an hour! Thank you
Power was out for 13 hours.Out all night working to get it back on!!! Awesome job! Thank you!!!
Easy to use . Estimated time to resolution is nice feature- gives a timeline
God bless you all for the wonderful ways that you take care of us. Stay safe. Stay well
Always on top of power outages no matter what the weather is like!
Thanks to the crews who worked late into the night restoring our service. Greatly appreciated
Friendly and fast service!
Wanted to stop service due to a move and they helped me stop with no hassle. …
Great response and service.
Always quick to repair damages, electricity is pretty affordable, etc. Their service is also great and quick.
Love the outage website and reporting services. So convenient and helpful.
Their crews are always quick to respond to outages and get power back up as quickly as possible.
Another power outage that was quickly responded to and repaired early on Saturday morning. Thanks to all who answer their phones early in the morning and on the weekend!
Spoke with a woman on the phone who had great costumer service skill and was very polite, making sure all my questions were answered and if there was anything else she could do.
Bravo to all our flathead coop workers and Linemen, we appreciate you!
Always reliable and if there is a failure, they are quick to restore power.
We’re in an outage and I drove down to where they were supposed to be repairing. Truck is there but no workers. I guess they packed up for the day. 24/7 repairs….. I’m guessing not.
quick response to my request for service
Multiple outages during a heat wave. I have animals that can die from the heat, FE told me to “put them in the shade”.
Excellent job on Foliage clearing around distribution lines to avoid trees falling on lines and creating outages or possible fires.
Wow, my power was out due to wind and trees falling, FHE was right on it first thing.. They kept me apprised of the situation and let me know as soon as the power was back on 🙂. …
Great job! Thanks for the update. Great service power outage was less than a hour
Thank you. You are a stellar service provider
They where out here ASAP and re strung the lines the tree knocked down. 6 am power out 9 am back on thanks!
Flathead Electric dose an awesome job keeping our power on and the outage map that shows the outages is very helpful. Thank you Flathead Electric!
Flathead Electric Coop is a great service. Power outages are dealt with quickly and with great communications to all those that are affected.
I really appreciate the status notifications when my power is out. Thank you for all the communication, and keeping the valley running.
Pretty laughable customer service. You can forget about getting anything done in a timely manner. Engineering department will not answer or return phone calls. If you do get someone on the phone, they are cranky, and rude. Too bad I can’t take my business somewhere else.
Always No one answers the phone for power outages even though it says they have staff 24/7 365. Thats a lie.! The information given on the blog not True !!! “Said technician working” i check nobody there !
Belonging to a co-op means that I am a member instead of a customer. It means more reasonable approaches to power sources without regard to stockholders.
Very professional and so helpful on a Sunday afternoon into evening!
Thank you all for restoring our power. We appreciate the hard work of Flathead Electric and the guys working out in the cold today.
Extremely displeased with the customer service and ability to transfer services and keep notes of previous phone calls. I ended up having to pay for the renters in my old home for two weeks. There was nothing customer service would do to remedy this issue. Very disappointed.
They recently changed their billing to THEFT, instead of being charged for the electricity we use now we get charged by the ‘average usage’, meaning you are paying for electricity you didn’t use. That is THEFT. Look at their website and you …
We have built two homes in the Flathead Valley and FEC have always been great to work with, including the engineering department. They return calls promptly and the customer service was very nice and helpful.
Although this type of outage has never happened to me before I believe it was handled quickly.The worker that initially came out was professional and thoroughly informative.Although my water pipes froze up I give your crew an A+
The FEC crew was nothing short of heroic getting our power restored. Kudos!
Todd and Toby are fantastic. From the time they knocked on our door throughout two days of work, they were clear, communicative, polite, and respectful of us as homeowners. Hard working men, too. We’re impressed!
Only offer prepay electric. Had a well and lot that power was connected to. Used zero electricity there. Still charge a $35 a month convience fee. Missed a payment there several years ago. I do not live there. Power was disconnected. I’ve …
4 times I tried to make payments. Each time I did they said the payments were accepted. Then the payments would disapear. Then suddenly they had no record of them happening. Now I have a $300 pay due to a faulty phone automated system. They refused to take payment over the phone, telling me I have to do it over the automated system.
I appreciate the Outage grid information and then the text messages that can be received yo update customers without power.
Proud and Pleased to be a member of Flathead Electric Cooperative! A small animal caused outage and the team was on it- assessed it- repaired it and kept us advised all the way!
I want to give a shout out to Jeff Christensen, Mike Strong, and Rulan Smith about how respectful and outstanding of a job they do on potential dangerous tree removal. They went above and beyond my expectations. They went as far as raking up everything. Thoroughly impressed. Thank you guys you are awesome.
Love our Flathead Electric! Always so efficient no matter the weather or time, they are always there getting things fixed in a very quick manner!!
Text updates helped me to plan my evening.
Tired of our power going out, almost daily in Rollins. Not just us, others to..sick of our point of sale going out on customers.
The outage website was updated within minutes of my call to the center. I was able to follow outage reports and status there. The specific progress text messages provided information I needed to plan my activities.
Claims they have call center to report and get details of outages 24 hours a day, but if you call after hours it just says the phones are busy and sends you to an automated system. Also my power has been out for more than an hours 3 times …
Glacier Nordic Club greatly appreciates Flathead Electric and their Round UP for safety mission to help the community. Thank you for your support!
They work hard to give us dependable power
Customer service rep was very friendly and helpful when we moved into our new home and needed to switch over billing. We had a power outage recently. Their website showing outages is very helpful and up to date. Saved me time not calling in when I could see it had already been reported.
You never realize how much you appreciate the power company until the power goes out…Awesome job on getting the power back on within the hour. I was just starting to fuel up my portable generator when the power miraculously came back on. Thank you, thank you, thank you!!!
Shut my power off and demanded $300 to turn it back on, all because I was late on $50 bill. The cs staff has no idea what their policies are, and after repeated inquiries as to what their disconnection policy is, they had their lawyer send me a cease and desist letter.
Thanks, thanks and ever thanks to FEC’s Round up for Safety Grant program!
The Klothes Kloset Thrift store in Columbia Falls now has a safe and sustainable paved parking lot. Previously our parking lot had reoccurring holes with the …
Hats off to the crews working in negative temperatures to restore our power.
No one answers the phone for power outages even though it says they have staff 24 7 365. Thats a lie. Not enough information given during outages even on the blog. Been without power for almost 3 days and everyone else has been restored …
Always been very satisfied with Flathead Electric’s service!!
Sincere thank you to the crews who came out and restored our power yesterday. They showed up from a very long day of repairs, and got all of us up and running by 7:07 P.M. It was windy and cold and they had to be exhausted! Again, many, …
This is the best power company I’ve ever worked with by double. They have an app that runs with higher efficiency than companies 4x thier size, that makes bill pay and tracking power usage a breeze. They literally sent me free lightbulbs to …
Flathead Electric is awesome, and now you can always know what is going on. They are very transparent.
I’m the superintendent at Smith Valley School. A nasty wind storm knocked out power during the day, and we cancelled school. I live 15 miles away, and enrolled in text updates for my school’s outage area that night. With updates on # of …
FEC kept us informed throughout the entire incident.
We applied for a Round Up for Safety Grant from them to help make the Wildcat Garden a safe place to be for students and volunteers. We received funds for coveralls and ear protection and eye protection for using the lawn mower and string trimmer. Thank you for helping out our Farm to School program!
Bill paying is easy until something gets messed up and then you get zero customer service, and no effort is put in to make their mistake or miscommunication right. They will fight and argue with you till the end about $19. Also the fees …
Very professional and efficient company. Lots of bang for their buck. Much better than the other 3 companies I pay for power
Absolutely love the relationship I have had with the coop. I don’t know where to start. From a simple billing process, to the absolute best folks working there. They are real people living in this community with us and they understand and …
Superb service & communications with customers. Bravo & thank you, FEC!
I just wanted to write a quick and sincere THANK YOU to Flathead Electric Cooperative’s Round Up for Safety program. Thanks to this opportunity, the Northwest Montana History Museum has been able to install a modern security system to …
Flathead Power’s notification service was helpful to us during this week’s outage. I received timely updates, but no “false hope.” The service let us know what was going on and the texts included clear information on what we should expect. …
We have lost our power numerous times in the last 2 years. One time as long as 49 hours. The crews have always responded quickly. The biggest problem they have is trees on private property in power lines. One of the issues I have had was …
Lost power and signed up for the texting service. Received text updates throughout the power outage. Very informative and helpful.
They are really good at posting outages and fixing them as quickly as possible.
very handy to be able to know what time or how long it’s going to take to get power back.
Excellent communication during the recent power outage and I appreciate all the hard work of their team to restore service.
Appreciate the people who make it possible for me to flip on my light switch. I’m grateful.
Moved to Bigfork in January. Seems like south side of Kalispell especially the Bigfork area has A LOT of power issues. Is that because people don’t pay?! Nope I think it’s lack of attention and poor response. Thank you Flathead Electric for …
This outage could have ruined my life but it was resolved before I had a catastrophe and I was kept informed. Very grateful customer‼️
I have to commend the men and women of Flathead Electric Coop for how they handle any outages, whether caused by weather or poles being taken out by cars. The response is amazingly prompt even in the wee hours of the night and the website …
Flathead. Electric Coop really cares about how outages affect the members. The employees always strive to restore service as quickly as possible. No matter what the cause.
We were able to see a detailed map of every one affected by the power outtage. We were notified within minutes that our power was restored. Excellent!
Wondering why i just cannot be told over the phone the capacity of the newer transformer installed on my property a few years ago. I know the engineering dept. would have all of the info concerning this..but instead i am told i have to ” …
I’m extremely impressed with this company and how well they handle this power outage. I was able to report it immediately through an automated system. I then received text updates as to when the crews were heading out. And what the cause of …
Communication with Flathead Electric has been wonderful. I haven’t needed much communication, but when I do, the employees are responsive, professional, and friendly. Thank you, for making life a little bit easier! 😊 …
During 1st 90°+ weather of the summer a large power outage was last thing I hoped for! However, Flathead Elect offers option to receive updates via cellphone text. I’ve used it b4. It’s great to get progress updates especially on such a …
Just had an awesome experience with Flathead Electric Vegetation Management tree crew. Very professional, safe work practices, and knowledgeable. Work was completed above my expectations.
Your linemen did an incredible job getting power back on this time with so many outages to deal with at once. Thank you for getting the power back on as quickly as you did under such challenging conditions.
I know it was a strange storm with that much heavy snow for the first bad winter storm of the year but the FEC lineman didn’t let us down . They are the greatest crew that a electric co-op could have and we the people really appreciate them. Thank you so much.
You all are really incredible. What a week this has been with all of the trees taking down lines. I’m sure you all are putting in crazy hours. Thank you all for your hard work and making sure we can all be warm on these chilly nights ahead.
Every time there is an outage I am kept very informed thru text messages. I really appreciate all the hard work and quick responses they make. When I have had to call about any questions always very helpful.
On an already busy snow day with widespread power outages, we lost power and used their app and text messaging updates to stay up to date on power outage alerts. Power was back on within a couple of hours and we’re grateful!
I have been without power for three days now due to a tree I told them about in June then reminded them in July it is currently November, complete negligence. When I called and informed them my tree had caught fire a lady with the the …
We are delighted with Flathead Co-Op. They have wisely invested in technology to keep their customers up to date on the web during an outage. We know where the outage is and crews have been dispatched. Their text SMS service is right on …