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Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
6851 Distribution Ave S, Jacksonville, FL 32256
I was greeted with a very pleasant receptionist. Toni was very patient and informative, as well as making a person feel at ease. Thank you!
I was really impressed with their help.And we Mrs.Toni was super helpful.And handled everything great .And put my Brother at ease .And they are very friendly.And hope everyone has a great visit .With Mrs.Toni.And Thank you personally from Mr.Robert Hackney and family.
I was using Fletcher’s Medical Supplies to support my CPAP machine. Very professional, very helpful and extremely friendly. Due to the US Gov’t’s Medicare Program, I was mandated to use a different company. I would strongly recommend Fletcher’s to everyone.
They did a great job with getting my wheelchair fitted and made sure I could control all the features.
Terrible communication and service, keep getting the run around. Would never have used this company if I knew they were going to jerk me around for days with one excuse after another. Being discharged from hospital today and still don’t have what I need.
Toni was superb, covered everything, including my questions. My first nite showed no seal, I was moving it while it was on trying to find a good position, tonight I try it when it’s not on. Thanks again
Very positive experience. Cannot explain how well all the representatives were thorough and courteous to me
If I could enter a NEGATIVE rating I would. The poor, rude and unprofessional staff (Leslie) caused me to go without new BiPap supplies for the entire 2020 year. She cancelled orders without justification or notification. I strongly advise against doing business with this company for your own safety.
The experience was professional and courteous. The settings were very wrong on the machine. All is well now. I also have new supplies. Thank You.
Staff are very pleasant and professional. Service is a Top 10 status. Most importantly my visit was fun and educational. I will return to enjoy another visit.
Thank for the wonderful experience.
Had repairs on my power chair on the 9th and it was a smooth process the tech Corey was very professional and polite and did a great job fixing my problems thank you to all the staff at Fletchers medical 😊 …
April and Jackie are the bomb! I was so happy when we got to meet them. I have recommended them to my friends. Wonderful people, great service, good value.
Mrs Toni was a great help with every thing down to helping me pic out the right mask down to helping me get in contact with my insurance Florida blue so that I can ask a few questions she made me feel very welcomed and at home she also made …
The tech “DJ” immediately troubleshooted the issues with my power chair, which I live in, and wrote up a diagnostic sheet for my insurance company.
Prompt – high-end technician service. A+
Fletcher is just awful ! I give them 0 star out of 5. I am a MD and will not work with them any more. They are giving a hard time to provide an oxygen concentrator for my mother. They require one thing and once we provide what they require …
I simply wanted to get a breast pump for pumping. I was told this was the only place nearby to get one. It was hard to find and the clerk was incredibly rude to my husband. She was then rude to both of us. They made us go get a new …
After a brief confusion of the delivery date, my daughter received her wheelchair promptly and with excellent service! Mariah and Derek are excellent employees and were extremely helpful, friendly, and understanding.
Great company with very thoughtful employees. They provided me with the equipment I need to help me recover from my injury. I definitely recommend this company. They provided excellent customer service.
The were really good. Very professional and very informative and helpful. They made sure you understood everything.
According to Medicare you are responsible for fixing or replacing my CPAP UNIT, why did you tell me I had to go through the manufacture for this?
Carl our BiPap PA was excellent in setting up and instructing us in the use of our new machine!
Great job!
I was given a new mask not much different from the one I was using. The new one isn’t any better same problem as with the one ihave
I was surprised to see that the ratings for this company are so low. I dealt with two delivery guys, and they were both very knowledgeable and friendly ( I wish I could remember their names). My insurance is handling all of the bills, so I …
Unfriendly, unhelpful. I just needed a new nose-pillow mask for my CPAP machine or to make sure I new the right now to buy, but callers didn’t want to speak to me. Said I wasn’t in their system and they can’t help me if I’m not in their …
I was very impressed with Fletcher’s! They built my insurance for me. They hand delivered my CPAP machine for me the very next day! The staff is amazing here! Thank you Fletcher’s
Absolutely horrible! These people are incompetent. They take forever to send out an order, then don’t send enough supplies. Had to “reorder” twice last time because the order never got placed and they “didn’t know what happened”. They …
Toni was excellent to work with! She was so patient with me on getting my proper mask and fit.All this when I was not the mist patient patient!
My home representative was very professional as well as cordial. Explained everything well until I felt comfortable.
To the guy driving across the Buckman this morning around 8am. We see you number 14. You’re in a company vehicle. I’d fire you if I saw you drive like that in my company vehicle.
Everything was explained and demonstrated for new CPAP machine and I nailed it the first night with no problems.
I received a call almost two weeks ago from the company saying my prescription had been approved and they were sending my order. I called today and they hadn’t mail them yet. They said they would mail them today however.
I really appreciate Fletcher’s for the great service they provided when they delivered my device they made sure I was comfortable with using it before they left and follow up at the hospital making sure there wasn’t anything they needed to do for me they are awesome in my book.
The person showing me how to use this was too concerned about picking up her kid from school than helping me understand the device. She also failed to mention that I was renting the device and they continued to charge my insurance company. Do not get involved
I feel that overall they do the job well.
But, they are the provider and are beholden to the insurance company’s rules regs and shortcomings. All of it is a scam forced on the patient by playing a shell game that the patient nor the provider is never given the rules to the game.
My doctor sent over an order for durable medical equipment on 12/19/17. I got a call on 12/20 to verify the insurance by a fletchers employee. I asked when they would provide the equipment and they replied, when our scheduling dept. calls …
Excellent experience.
Carl was through and very knowledgeable. I benefited from his complete introduction to the ResMed. Excellent communication skills.
Your representative was very professional caring ,knowledgeable, Denise demonstrated every aspect of my machine and Useage She’s so refreshing she’s a good asset to your company I think
Great place. Friendly staff. My tech was great, she explained everything clearly- detail.
clean environment.
Fletcher medical supply went above and beyond for me, I still cant believe it, a special thanks to Steve and all you did in getting me proper equipment I needed, you all really surprised me. So this company is where you need to go for your …
I had a very pleasant experience with the Personnel from Fletcher who majored me for and took my profile for a power chair. They were very very cordialAnd professional
The products and service where outstanding. The consult was very detailed and left me with no questions to ask.
I love Fletcher’s medical supplies. When i run out of my medical supplies they make sure that I get them right away. I’ve been a patient for a year or more. I am pleased at the job the staff does to meet my needs. Thanks Fletcher’s Medical Supply
I came in to get a C-Pap machine i was fitted for a full mask was told i had 30 days to switch it out at no charge i was then fitted for a nose mask then billed for the full face mask for over $200 i am beyond mad.
They are very wonderful and kind showing you how to use the machine explaining everything to you about it and asked if I had any questions concerning anything and was very patient not rude or rushed at all like at a doctor’s office, you can tell they really care about people and thier health
Still waiting to get the Bi- Pap machine. Weeks have been wasted waiting. It is now Friday afternoon and the 72 hours our insurance co. said we had to wait has come & gone. Hopefully my husband doesn’t die from his heart condition over this …
Very good experience at Fletcher’s. The technician was very knowledgeable and explained in detail the functionality of the equipment.
Fletcher medical was great! The girl in the office who set up the appointment was kind, friendly, & helpful. Guy who came out was very knowledgeable, helpful, and friendly.
Great job . Handled getting set up with a new CPAP unit quickly and efficiently, and people were super helpful and friendly, going above and beyond.
On Dec 19 2018, I called them about a mattress for my sons pediacraft special needs bed. They told me they needed a prescription from his doctor and the serial number. I sent both on the 20th of December. Called and verified they …
Well my first night using the c pap machine and I am very sleepy today . I hope it improves as I get use to it.
Carl was very well informed. He explained everything and was very patient. I was running late to my appointment. Great job!!!
Too damn bad I wasn’t able to leave a ZERO stars……
This is by far one of the worse companies to deal with. If you can avoid them …
Everyone who helped me was very friendly and upbeat, especially Carl who was a big help in finding me the right new mask for me and just really nice and happy and easy to interact with.
The staff were very courteous and professional. The technician that assisted me in selecting a mask for my cpap was very friendly, professional and knowledgeable…it was a great experience.
Service was fantastic. Took her time to make sure everything fit correctly and was comfortable. Could not have asked for a nicer lady. She was also exactly on time for appointment
I was like 30 minutes late.Within 5 minutes i was called to the back. The instructions where easy and quick for my cpap machine. And it was great people working with me.
I just received my new powerchair in February of 2018. This is a 35K+ machine it sld be able to run through flat puddle. I’ve been made to feel guilty bc the lift on the footrest stopped working twice. Every time I call I tell them I …
DJ was wonderful! She is polite, courteous, professional and knowledgeable. My chair is working perfectly. I couldn’t ask for a better experience.
A great job and it was done right and fast. I thought I would be there for at least an hour but replacing the armrest on my powerchair was fast.
Thank you again for the great service
Lloyd Wallace
I was told that an oxygen concentrator would be delivered by 10:00 at night. It never arrived. I called then the next morning and was told they would send 1 immediately. 4 hours later it is finally being delivered
Horrible customer service. Was sent the wrong hose. Emailed 2 weeks ago and the response was they sent an email to the appropriate dept. Never heard from anyone. On Monday I called and spoke with someone and he said he would email the …
I received a bill from CareCentrix for medical supplies from Fletcher Medical. I have never used this company and hadn’t heard of them before I received the $30 bill. I spent over an hour on the phone with CareCentrix who contacted Fletcher …
Had to cancel my appointment.. will call to reschedule. However my previous experience has been excellent!!
The therapist was nice when I was in, but their billing department is the worst I’ve ever dealt with. We were unable to use the machine we got and returned all the extra non-used supplies so we could get a credit. They issued a credit …
Very welcoming from the moment you arrive. Carl walked me thru all the steps on how to use my new equipment. He was super informative. Thank you
The lady That taught me how to use my cpap was no nonsense and on point! You need to be a nasa scientist to learn about these things, and she makes sure u dont leave until u r comfortable and sure how to use it!
This place should be sued for Violating the Federal Credit Debt Act. They have called me numerous times wanting a $3 payment for a family member. In which they want to disclose their personal information with someone who isn’t even the …
Very pleased with appointment and service provided. On time and utilized time efficiently, explained new equipment and I was on my way. …
They had the equipment I needew III the one phone call after two months of waiting and no eta from another company. Seemed a little rushed through when I actually got there but they were busy so that was probably why.
Thankfully I had had positive interactions over the phone and only Googled the company to get directions as the negative reviews might have cost me an opportunity to do business with a wonderful company. I initially contacted Fletcher’s as …
They delivered my machine to my home. She was very friendly and love the updated features on my cpap! Sleep 💤 well last night! …
Ms Denise was FANTASTIC… she explained everything in layman’s terms & a lot of it is just plain common sense. Thank you Denise!
I was there 10-8-21 had to get fitted with a sleep apnea mask and pick up a machine lady i spoke to was very professional explained everything in great detail sorry I didn’t get her name
Thank you
Excellent Appointment Experience.
Met with Respiratory Therapist.
Received Hands-On Training Bi-PAP. …
This company cares for nothing but the dollar they charged me $21 for a piece of material that goes around my mask. Lost my job attempted to get supplies billing department encouraged me to apply for their hardship program after waiting …
They are the absolute worst. The customer service aspect of this company is nonexistent. I have been forced to deal with this company since 2008. save yourself the aggravation and go somewhere else. It took me three days to get a …
The appointment was arranged flawlessly. The staff were prompt and courteous. Lenore did an outstanding job with explaining the details of the equipment.
Their equipment was returned at the beginning of September after my uncle passed away. Here we are in January and they are calling saying there are charges from November…He died September 5th and they picked up their equipment the …
Just got my oxygen machine serviced. The guy was rude to everyone in the house. He told me not to touch the machine because I didn’t know what I was doing. That’s why bell went off. They need to train their people better. Wish I could go to another company. Because the service people who come to your house are the worst. 😕🙃🙃🙃🙃 …
Wonderful experience! Carl set me up with my new CPAP machine and was very helpful , patient, and thorough. I am quite pleased😄 …
I think you did an excellent job. So sorry tech was unable to go to my apt to give me instruct ions how to get around in my room and bath area. Sorry that instructions were not possible because of such tight restrictions at Riverside Presbyterian house due to Covid virus. Thank you for your care in helping me. Mary Ann Gay
My appt was with Carl. He was amazing! He was very patient and thorough in explaining the features on my new machine.
Carl was my respiratory therapist. He was very thorough, easy-going and friendly. I was able to ask questions and never felt rushed.
Great service from Fletchers. I am very pleased with the process of ordering a custom wheelchair for my father. Fletchers called me to give me updates on my dad’s wheelchair. The gentleman who delivered the wheelchair was professional and courteous.
The nurse Denise was wonderful and friendly. She explained everything to me on how to work the machine. Denise did a great job.
The door says that everyone has to wear a mask. The respiratory therapist is very kind and patient. However, she brought me into a room, shut the door and removed her mask. She said I could remove mine also because we were 6 feet apart. …
Good experience. All working fine on the first night. Tech Toni was very knowledgeable and answered all questions and concerns. Great experience so far.
Thank you.
Albert
The tech, Charles Raulson, (I think that’s what the signature says), was pleasant, knowledgeable, did a great job of explaining things to me and my .
I deaf brother …
Several years ago, I used this company for my nebulizer machine. Still have it, and no problems. Now I my PT has recommended them for a Power chair. After reading these reviews, I’m not sure ,l will make a call, and decide depending on the attitude of the person. I know they will tell you what they want you to hear.We will see.
Lenore did a great job educating me on my new Resmed machine. I’ve had it three nights and the app has given me 92, 99 and 100 out of 100 quality night sleeps. Thank you Fletcher’s Medical!
Many people think you’ll get something for Christmas but no one say thank you when they are given kindness
Which was expressed to us by Lenore …
Horrible service. Does not answer phone nor return calls. Unacceptable wait times for preordered supplies. Staff high on apologies and low on knowledge
The customer service is non existent. You’d be better off talking to a third party vendor in India! Supplies are NEVER sent on time. Orders aren’t placed when called in! Wrong supplies are sent constantly! Don’t expect to speak with …
Unfortunately, one star is the lowest rating I can give this terrible business. My doctor ordered something on line for me and I stopped by to check if they had received the order. Unfortunately, the one person (long gray hair) and …
Very disappointed on Fletcher’s Medical Supplies.
Two days ago Inwent with a knee scooter prescription for my husband. Today I called and they say no scooter because the weight limit. …
About as unhelpful a company as you can find. I was on vacation all last week to be able to receive my item from them…so they wait until the Monday the following week to call me to tell me they are ready to deliver it between 9-4…well …
I had a 3 pm appointment. I left at 4 because no one was available. I was left sitting in a dirty CPAP waiting room with coughing people for an hour. There was no hand sanitizer. I now have to make another appointment. Terrible customer service. I gave 1 star but that is too high.
I really wanted to love this company. The tech who came to my wheelchair evaluation at Brooks was top notch! Jeff Stout is 100% professional. I wish he would start his own company. From that point it went down hill. I am surprised this …
I’m writing to complain about one of your customer service representatives (Tori). I spoke to her to inquire about the status of my child’s wheelchair delivery. I called the previous day and was given a date/time frame for the delivery. …
This company takes advantage of the patients. My brother moved away a year ago and needed to continue using his breathing machine to stay alive while awaiting medicare and medicaid to switch over to get a new breathing machine at his new …
Thank you for the prompt response and service, we are very grateful, the young ladies in rehab dept and gentleman that delivered our equipment we are so grateful!! Appreciate Fletchers and each dept that has helped us with stuff for my daughter we are , beyond grateful.
Fletcher medical is horrible. I had an awful experience that took me almost a year to reconcile. They sent a wheelchair that was requested by a doctor whose name they could not provide. It was a “rental”, so they were charging a monthly …
Denise was very helpful, polite and professional. She was able to change th we settings on my c/b pap machine in about 3 seconds. So quick.
Fletcher does really good work! I called last week about repair/upgrade of my power chair. The next Monday their tech, BJ came to my house to do the eval. It was quite easy, I didn’t even have to get out of the chair. BJ explained the whole …
I just loved the man that delivered my chair
He was great keep him in customer service cause he does a great job
And tell him thank you for his service and kindness cause that matters to me
The technician was very knowledgeable about the CPAP equipment and explained everything clearly. She answered each question demonstrating her professionalism. The entire process was very informative and enjoyable
Lenore did my fitting and she was amazing! Very sweet, funny, and made the experience a delight. Didn’t love the fact they still require masks, but otherwise an amazing experience!
I was recently diagnosed with sleep apnea, and I was referred to fletcher’s medical supplies for a CPAP machine. The staff there was super nice! Carl was very helpful showing me how to use my machine and helping me to pick out the perfect mask that would be best for me
Ms.Tony was very professional, knowledgeable, patient and had a great sense of humor. She really started my day off with a smile. Thanks
If you get a person, be prepared to request at least four times. It will take months but don’t give up! Just keep talking to anyone who will listen and hopefully you’ll get a person to help.
Excellent experience! Staff was on time and very knowledgeable about my equipment! Answered all of my questions and demonstrated how the equipment works.
Great service. My Dr ordered a walker for me yesterday, this morning they call saying they would deliver it today and would I like the driver to call when he’s on the way? This afternoon he calls letting me know he’s around the corner and would be here in 5 minutes. The driver was friendly and showed me how the various features worked.
Avoid going here , rushed here to get crutches that I was paying out of pocket fir and they said they I needed order. Okay I got dr on the phone who was going to fax order , then as I am giving dr the number they told me sorry I the person …
First time going there and they are very professional and proficient with what they do. Took their time explaining everything the CPAP machine does, how to clean it, what insurance covers, when to replace parts, and most important how to get a good night’s sleep with it. I recommend Fletcher’s Medical Supplies to everyone.
Received my cpap machine. Loraine (I think was her name) was very helpful and was patient with me and explained my machine to me well. I set up the machine without issue and I slept like a baby last night.
Both the receptionist and the trainer were very pleasant. All my questions were answered and I felt like thorough explanations were provided. …
Extremely helpful. Demonstrated every single part of my husbands new power wheelchair and made sure he understood exactly how to use it. Very professional and courteous!
Fletcher’s Medical Supplies has an outstanding staff. From the moment you walk in, the lady receiving customers at the front desk is so pleasant, courteous, & helpful. The staff that introduces & familiarizes you to/with the equipment is very knowledgeable, personable & helpful, as well. I highly recommend their services & products.
CPAP machine was set up except the water. No distilled water was put inside the water holder. Suggestions: bring a small bottle of distilled water to fill the Reservoir. Enough to get someone started for a day until they can go buy more water. Otherwise appointment was great. Thank you Felicia Morris.
So, I called one day recently on a Thursday requesting a tub transfer bench for my father and I went over his insurance information with a new employee. Giving the employee the benefit of the doubt, I waited 1 week before calling back. I …
Called with a referral, had a home apnea sent out and got a great respiratory therapist here to show me how to operate my new machine .
The process was a little slow for delivery but not enough to fuss about
The staff was professional and very kind. Toni’s consultation on the company, it’s products and how to use the equipment made me feel very comfortable and removed stigmas that were concerning to me. I had the best sleep I’ve had in over a decade!! Thank you!!
Excellent customer service! The care I received was very professional and thorough! I understand quite well how to use the cpap!
I had a problem with my CPAP machine. It was not providing updates properly and needed recalibration. I informed my doctor who agreed with me. Every call I made to Fletcher went to the billing department. For four months, I was never …
Ralph was a wonderful “teacher”. Experience was great! I am having problems with my new mask. I appreciate it all. Thanks.
Call Fletcher’s medical supplies had a problem with my wheelchair this morning. They said they would be out first thing Monday morning this was on a Thursday that I called I said okay they come out Monday morning they took care of my problem with no problem at all. Once again great service with Fletcher’s medical.
Having been calling consistently. Almost out of supplies. No one is picking up. Usually I have no issues with them. No one is calling back
Everyone was friendly and kind, especially my therapist she was fun she made it easy for me to learn my CPAP I enjoyed my visit with her(lenore)
This is A Minus -1 star, Hi I have a complaint. I am complaining because every time I deal with Fletchers they give me the runaround. I was supposed to have my CPAP machine three months ago and they told me that they had the wrong phone …
Excellent service. Compassionate and u nderstanding. Fletcher med service has taken care of my son’s wheelchair needs for 6 years.
My husband had a stroke in April and needed a wheelçhair before rehab would release him. Fletcher medical employee called and told me medicare paid for a chair but there was a balance due I’d have to pay before my husband could get a …
First time using this medical supply company. I am so impressed by all the staff. Most notably the respiratory therapist, Carl, who walked me through the CPAP equipment and mask fitting. He was thorough, friendly, knowledgeable, and caring. …
Awesome treatment. The therapist took me in before my time and explain everything about the cpap and mask. The girls at front desk curteous and very helpful
It was wonderful thank you. I was greeted so pleasantly and the woman was Charming. Carl helped me with my new apparatus and supplies was very patient and helpful. I did not have to wait at all. Five stars for sure thank you
I never have any issues with any of them there. Anytime I need assistance, someone there is willing to help me. It took me awhile to get my mask for my machine to my liking but once I did it helped a lot. They didn’t complain or anything and are willing to help you. I recommend them to anyone. Love them!!
Fletcher’s Medical Supply is the most caring, professional company I have ever done business with. I highly recommend them to anyone who utilizes the types of supplies and equipment they offer. They have even assisted me after hours and weekends.
DISORGANIZED MESS!!!!! The workers are not helpful when you call in with an issue. You have to wait a long time to receive equipment even though the insurance is approved. God forbid you have an issue with the equipment. Do not expect …
Staff continuously provided updates throughout the process of waiting on the special order wheelchair. Kara in particular provided ongoing feedback to ensure we were always up to date. Quality of the wheelchair is superb.
Service was good but my new machine is NOT left handed friendly. When I put water in the water tank it either pours on the lid or I can’t see the level indicator. Level indicator should be on both sides so you can pour water left handed.
I had to use Fletchers for some equipment for my grandmother when she was released from the hospital , I dealt with Paige and she was so helpful and polite . She explained the process of receiving the equipment and helped me understand my …
My husband and I met with Miss Toni on Wednesday at Fletchers when I picked up my new CPAP. She patiently answered all of our questions about this new machine and took time to acquaint me with the Resmed on line site. Her expertise is …
Need to return a wheelchair…going on 48 hrs and no callback…..thank God they rely on 24!!
The in home tech D.J. who serviced my power wheelchair on Thursday, 10/8/20 is an awesome individual. He does his utmost to repair and adjust every aspect of the customized wheelchair for expected performance and for customer comfort and …
Constantly send wrong supplies.
Update, when you return supplies they charge for the wrong ones they sent you …
This company is getting worse every time I call. They obviously do not want or even care about their client’s. I just hate the fact the this is a “Medical Supply Company “. This can be a very serious situation and they seem to act as if …
I felt rushed and not complete after I requested to turn back my ResMed for a Responics Dream Station. Felt she was not pleased I wanted my old brand. I had to work with Philips this morning to complete the pairing. She spent far more …
I read the reviews then I had a chance to experience the visit. Carl made me feel like I was at home. They educate you well. From the time I walked in the building until I left everyone was very pleasant. They get a 10 stars.
After almost 2 months of phone calls back and forth between Fletchers, doctor office and myself, they called to set a day and time to get my son cpap and O2.
I called the insurance company while we were there and found out Fletchers had …
Unfortunately Fletcher’s didn’t have what I needed but I wish they did (not there fault-everything from manufacturer is back-ordered). Of all the places I called this place was the best. Answered the phone quickly and took time to answer …
Lenior is absolutely wonderful. She didn’t rush through setting me up. I had to go back to get a different set-up, she was sweet about going over the new one. I will wait several days to get an appointment with only Lenior.
Lenora was the B-E-S-T…BEST!! I am nooo way near tech-savvy. After using a CPAP machine for six years or so, yesterday, Lenora presented me with a new and improved CPAP machine. Well, I used it later that night…AND…I slept 😴 like a baby!! Thank-you, Lenora! …
I have had the pleasure of working with Fletcher medical on numerous occasions, from equipment needed that was prescribed by my doctors for various things such as a torn rotator cuffs, crutches, wheelchairs etc. I went there for my sleep …
Denise came to my house to answer my concerns about leakage with my CPAP. She knows the machine inside and out… excellent at explaining the functions, and even remembered a former visit and my questions at that time!! Denise is so helpful and Friendly… it makes dealing with Fletchers easy and a pleasure!! Thank you…
Terrible experience. My insurance is dragging their feet due to compliance (not wearing the machine enough). I’ve maintained constant contact w Fletcher’s to ensure they get paid. Despite this, they put me in collections, making me pay out …
Went to Fletcher’s yesterday to get fitted for a CPAP machine, first time user. I had a wonderful experience dealing with the respiratory therapist, Kristen! She was so positive, knowledgeable and thorough in going over all the details for …
The staff member that took care of me was very professional and thorough. She went over the machine and all the steps I needed to take to properly care for the equipment and myself
I think everyone was very helpful! I was very please
With everything they did for me and I’m very thankful for their help! I pray that God will Bless each one thank you all so much!
So I recently got my sleep study redone here in Jax and I was sent to Fletcher’s. Their process to get my replacement machine was efficient and flawless. …
I received outstanding customer service from the Fletcher office supervisor, Stephanie to the delivery of my power chair, which included a customized fitting by Josh Fletcher Tec. The fitting dealt with my current body needs and improved …
The training for my CPAP machine was pretty good. A lot of information in a little time. Good idea to read the manuals… A laminated “cheat sheet” of things to do daily, weekly, monthly, etc. would be really helpful for beginners.
Denise was AMAZING!!! She was determined to get the right cpap mask!! For the first time, we logged over eight hours last night with the new mask. We are also thankful for your quick response.
Everyone from the first person who answered my call, the scheduler, the man who processed insurance and Lenore, the technician were very professional. At a time when a recall has just occurred and I was leaving on a long-awaited vacation, …
Ms. Toni was the ABSOLUTE BEST!!! She explained EVERYTHING with ease! She’s the sweetest and funny too! Made my experience an enjoyable one! And with these days and times, it’s nice to know that there’s still good kindhearted people out there!!
Very courteous and helpful in making my appointment.
Friendly and efficient receptionist.
The tech that assisted me was polite, thorough and informative.
Dustin did some repair work on my power wheelchair. He did a great job! He arrived on time assessed my problem and fixed it! All in less than 30 minutes. He is a true professional and a very good service man. Thank you Dustin your work is …
UNBELIEVABLE. I requested 2 pieces for my cpap machine THAT HAD ALREADY BEEN RECALLED so I could continue using it until I could get it replaced… they loaded my up a box of like 10 pieces, 10 filters, tanks, tubing, etc…. FOR THE …
The advice is the advice… any tech could have done a good job at it, but the tech Lenore was incredibly rude.
She was nice to me-tgis was the second time I saw her, but I had my 11 year old …
The receptionist didn’t bother to help my wife and I. When we finally got her (Anesicha?) attention she wasn’t very helpful at all. We told her we are here to rent a knee scooter. We gave her driver’s license and credit card info. Waited …
The absolute worst service. I have been trying to get pulse ox supplies for months now for my patient and NOBODY answers or returns calls NOBODY.
Worst company ever. An order was placed on the 3rd of this month , under URGENT. It has been 7 days and still without oxygen that is needed 24 hours a day. You call them and you are on hold for 20 + minutes. I would not rely on them for …
This medical supply company is by far the worst. Years of dealing with them, my mom. My sister, myself currently, Everyone I’m affiliated with has always had a slow response, a long delay, billing insurance companies, and patient received …
Jess (or Jeff) was amazing! He made several adjustments and made sure every detail of my new wheelchair was working perfectly. He was patient with us and explained every detail of my new chair. …
This company has become an absolute joke!! We will be making sure my Husbands cardiologist no longer does his supply referral through this mess of a business. He has severe sleep apnea and has been waiting over a month for his new mask and …
Each time I’ve used Fletcher’s for my family it’s always a five star experience. Again today wasn’t any different. The staff is awesome especially Susan Nancarrow. She’s always so helpful and go over & beyond her duties. They delivered …
This was my second trip because I totally panicked first time with a mask on my face that seemed to restrict my breathing. Same lady technician both times and she was equally kind and supportive on both visits. So I now have my CPAP.
I was seen right on time. Toni, the respiratory tech was very helpful and spent extra time answering all my questions and demonstrating the C-PAP machine. In addition, I have decided to switch from my current supplier to Fletchers.
I definitely recommend them.
The Therapist was totally professional and knowledgeable. Ensured I fully understood how to operate my new CPAP machine. She was very courteous.
I had a very positive experience from the front desk staff as well as the person who trained me. Lenore was very professional and informative. She was able to answer all of my questions and address all of my concerns. I was able to easily use the equipment and I slept like a baby.
I have been using Fletcher’ Medical supplies for several years for thrir CPAP supplies and have experience some customer service issues, but for the most part they have improved. My appointment yesterday went seamless I was seen by the …
This place never returns your phone calls. Even when leaving multiple messages, they say an on call representative will get back with you, but they never do!!
Have been waiting over a week for much needed oxygen ordered by doctor. I called to find out what is going on amd i get a different story each time and getting transfered to voice mail everytime i call and 0 return calls. Just beyond frustrated with this company
Jeff was very nice it was very understanding he explained everything to my son about his new chair
The receptionist greeted me in a very kind way. I hardly waited more than couple of minutes when Kristin came to get me to go back for my fitting for my CPAP. Kristin did an awesome job of instructing me on how to use my machine and choosing the correct mask. Overall great service.
10/01/2021 Josh came out yesterday to make some adjustments to my wheelchair to make it work better for me. He explained what he could/would do for it and made changes. It has helped with the issues I was dealing with. He is very patient, …
I was most impressed by the young lady that assisted me in getting my new equipment. She was very friendly, courteous, knowledgeable, knew how to explain everything in a way that I could understand. …
Ive tried two weeks to get ahold of someone regarding my medical issues. No one called me back. Voice machines are so not personal. Moving on!
Customer service was excellent! Was there to get my CPAP machine and learn how to use it. Technician was very thorough and courteous. Took time to answer my questions and I never felt rushed
Good luck getting scheduled (or even knowing that you need to get scheduled) for a CPAP pick up. After that was all done, the service was good. My person at pick up was very good at explaining everything to do with the CPAP (setup, use, …
The Fletcher’s staff was courteous and caring. From the first contact to delivery and set up, my interests and safety were put first. The staff was knowledgeable and addressed all my concerns with kindness and easily understood answers. …
Cheated us out of the ability to utilize a doctor’s prescription for an electric hospital bed. Different details depending on who answers the phone. Customer service communicates poorly and has a non caring attitude. Will never do business with them again.
When I went back for an adjustment on my machine I was helped by Carl who was just terrific. I had to have a follow up call a couple of days later and over the phone he help me even more. Absolutely wonderful service.
Very knowledgeable and friendly staff. I was there getting my cpap machine and Carl explained everything about the machine I needed to know gave me a crash course on how it’s used. This was my first time here thank you for being so welcoming and hospitable.
First off, the staff was great. Very thorough. Secondly, the facility is huge. The equipment provided is great so far.
However, the signage for customers in where they need to park to get to the …
I called to have equipment picked up and was scheduled for today they couldn’t give me a time frame for when they’d be here so waited all day only to call them @ 3pm & find out they’ve pushed it to tomorrow! Nobody bothered to call & let me know the rep that answered said “we advise that you call the day of to confirm times” 😡. …
It was a good day my appointment was at 3 and I forgot the lady’s name but she took me in a little earlier she educated me of learning how to use my CPAP machine she was excellent with thank you fletchers
Dr called in almost 6 weeks ago – have called and emailed several times, always either have to leave a message or get put on eternal hold. If you have Tricare, find somewhere else! Calling my dr back today to find out where else they can send the referral.
The staff there really listens and really cares. They were able to re-fit me with a mask that won’t hurt the bridge of my nose. They provided excellent education on how the new mask works and plenty of supplies to get me through. I can’t wait to have painless, restful sleep.
Very friendly, professional, and knowledgeable staff. They took the time to show me how to operate my medical equipment. They answered all of my questions and I never felt rushed. My appointment was for 1400 and they called me back at 1400. No wasted time. I would recommend Fletchers.
Mrs. Lenore was very polite she took her time with how to put on and takeoff the mask. she walked me through everything that I needed to know as far as setting the machine that comfortable! and whenever Fletcher is willing to donate me the bed that I laid on I’ll take it Lol very comfortable thank you Fletcher
Was a bit late but was able to take care of all the issues that I had with the rental effectively . He was very knowledgeable about the equipment and is able to make the adjustments necessary. thank you very much.
I was treated with utmost respect and patience with my session tLenore. She explained everything carefully and answered any questions I had. I felt like I was a valued client who mattered. I went home confident in my knowledge of my new machine. I hope in the future I can deal with her again. She is very special.
Fantastic experience! From the moment we started this process, we were warmly welcomed into the office and treated like VIP’s. Michael connected us with Toni. She went through every step of getting my husband set up. She made sure that he …
I was in and out in less than an hour. I came early thinking I had paper work to sign and they took me back in 5 minutes. I thoroughly enjoyed the technician giving my sleep machine demo. He was very informative and answered every question I had. All the staff was professional and friendly.
My experience at Fletcher’s Medical Supplies was a very positive and professional one. Not only did R.T. Lenerve, a member of the staff explained herself clearly, she put me at ease. She explained how to use the equipment fully. I would definitely recommend Fletcher’s Medical Supplies company to anyone!
The receptionist was very friendly and accommodating. Carl, the respiratory therapist was incredible. Explained the entire process with empathetic patience to include answering my unending questions. I left feeling like great customer service still exist today!
I had been with Fletcher for my Oxygen tank and CPAP supplies for over 2 and a half years. There were times where things didn’t go according to what I had planned. My actions weren’t that great either. However, just as in any professional …
While Karl is amazing it seems he should really find another company to work for, tried calling multiple times no answer no call back, don’t ever leave reviews however in hopes of something changing maybe the owner will get involved and …
The company did not supply us with the supplies we needed at the time we needed them and actually never got them. When we didn’t get them they tried to charge me for them. Which was their mistake. Delivering them to a different person. When …
Worst costumer services EVER. They used to be a good company but now they never take calls. When you call to check status of orders they do not answer on purpose or leave you on hold just to not speak with the clincian’s offices. WORST EXPERIENCE with a DME company. Try another ones.
Beyond Satisfaction!! Everyone was super nice and had my wheelchair fixed in a day!! …
My husband was prescribed a custom wheelchair. I told them multiple times I needed the chair to transport him to appointments and be able to evacuate during hurricanes. The CHAIR DOESNT FIT IN THE WHEELCHAIR VAN. He is confined to a …
Great service quick understanding however I still have a right rest that droops further down than the left side I’ve had it adjusted twice in the last 6 weeks don’t quite know what to do at this point.
The referral process was crazy but she was with me every step of the way and did a fantastic job, on the other hand when they sent the driver out with the batteries they gave him the wrong ones now I have to wait another week to get them …
Karl was the best !!!! He took the time to go over everything about my new C PAP Machine. He showed me how to put it together as well as what to look out for to make my first experience a great one. He has a great customer friendly attitude and way about him. Karl makes the wait worth it
Slow to process.. I was told it could 6-7 weeks ( estimated ) there is no way a medical facility should be working on back logs and not giving new patients the attention needed to get them comfortable!!! #getittogether
My visit with Tyson today was wonderful. This man takes his job seriously, explaining how the wheelchair worked, and gave me tips on how to maintain it. He was very nice and went far beyond what I expected from the visit. I hope to have him again.
Mayo sent me home on oxygen two weeks ago from fletcher. They were supposed to come to my home the next day with more equipment, never showed. The national number called and told me to expect them- no idea when. It’s 13 days since they were …
CPAP and technical advice from Lenore with Fletchers was excellent. This is the second supplier used, service here has proven superior with experienced caring staff and sound corporate admin policies that are beneficial to end product users like myself. good stuff!
Terrible customer service, they’ve had my order for a BiPaP machine and sat on it, they haven’t reached out to me nor my doctor, they still haven’t processed my order from almost a month ago, when I called they had no idea what’s going on and why my Bipap machine order was not processed, unorganized and frustrating.
I’m editing my original post after speaking with Fletchers. I am a firm believer that not just bad things should be known but good things should be known as well. I have been using a CPAP for 6 years and to switch to Fletchers due to my new …
Mrs. Lenora was awesome. She has the best personality. She explained everything well and made sure I understood how to use the equipment. The ladies at the front desk are very customer friendly. Overall service was great!!
I found Fletcher’s to be thorough and very professional. The guy that helped me (Carl) went thru every aspect of my CPAP machine and left no stone unturned. He spent almost a solid hour making sure I was comfortable with the workings of my …
I gave them a three star rating solely because they didn’t tell you that you are buying all the extras when you pick up your new machine. I was under the assumption that ok you try this one and this one and see witch one you like the best. …
Terrible customer service , not the first time I’ve had an issue either. Order was placed on Monday (no issues , said it would arrive within 48 hours) , call Friday because I still haven’t received order & was told they canceled the …
My Tech (I can’t think of her name)was very friendly and very helpful she was also knowledgeable. She was very detailed on showing me how to use my C pap machine. Also the nice young lady at the window that took my payment was very friendly as well. I thank you for your friendly customer service. Keep up the great work 😊 …
I love my new powerchair!! Plus has pink wheel covers!! Exactly what I needed! My health isn’t getting much better though. Thanks again for a job well done!!
My tech Tyson came out to fix my Quantum Wheelchair, very friendly, explains things clearly, and is very knowledgeable. Just a all around great person with a very positive personality.
I’m going to continue to advocate for health care systems to be held accountable for their actions. As a health care provider I find it disgraceful when companies use revenue generating techniques masqueraded as nessecity. Please if you …
So I have been on hold for 40 mins now and I called early an Hr after they opened and still no answer … my main rep is on vacation for a week who usually I can speak to right away megynn but this hold time is really ridiculous. They should …
Would leave no stars if possible. Have been waiting one month for a call back just to get scheduled. Have left 13 voicemails, and have called 36 times. No one has returned a single voicemail. No one in sleep department will ever answer the …
Going on two months trying to order a part for my sons wheelchair. We purchased this custom wheelchair through Fletchers and it needs some new parts this wheelchair cost over 5k and Fletchers had no problem cashing that check. Now his chair …
This company have very extremely poor customer service in fact it’s the worst that have ever existed. The employees lie to the patients, don’t follow up on getting their supplies’, or wheelchair, and wheelchair repairs to their patients. …
I want to thank Fletcher’s Medical for the great experience I had yesterday getting set up for my cpap.
I have been in the hold queue for 20 minutes trying to get my receipt. Delivery person dropped off equipment but could not produce a receipt for transaction. Please take a moment and teach good customer service.
This is a amazing company. Santana is great after trying to get st Vincent’s to help for 30 days . Yes 30 days Santana was able to get everything done in 10 minutes on the phone. He is amazing. It’s also nice to be treated like I human and have people care. Wish I could say the same for st Vincent’s..
This is probably the worst Medical Supply company I have worked with in 6 years of being a medically complex family. If I could give 0 stars I would. They send supplies we did not order. They do not send supplies we did order. I have been …
I have just returned from Fletcher’s Medical and for a while I was just fuming!!! I had run into problems making an appointment and it took me so long to even get to the right person to make an appointment. But, I now understand that they …
Would give Less if possible. Most UNCUSTOMER FRIENDLY COMPANY EVER!!! ONLY ONES ANSWER PHONE IS BILLING!! Do Not EVER, NEVER, EVER USE THIS COMPANY. Do not return phone calls, do not Help customers.
This company is the worst! Don’t get stuck using them. If Blue Cross or any insurance company sends you here, suggest an alternative. I
I have tried for months to get needed supplies to use my CPAP. They send supplies for the Philips machine (recalled) and not the new ResMed. Finally was able to get ResMed supplies, but won’t work – sent for AirSense 10 after I confirmed …
Returned the faulty equipment in October and still being charged monthly rental for it: can’t get anyone to answer or call me back. Have to cancel my damn debit card just to stop the charges. And now magically I am being charged twice in a 4 day period.
I started receiving charges that were not authorized for services I never received a year after interacting with this company. I suddenly started to receive carecentrix bills saying they’re one step away from sending to collections. Multiple charges for the same amount over and over. Be careful dealing with this company.
This has got to be the worst medical sales in Jacksonville. I have bee trying to get a walker for my husband (Medicare) over 3 months.Every time I called them it was a different excuse,no orders,paperwork not right, paperwork doesn’t state …
I have been trying to obtain a CPAP machine from Fletchers. No one ever answers the phone and I have left messages, but never received a return call. This has been going on since early November 2022. My lung doctor’s office has faxed the …
Has been the worst experience. Was quoted $200 up front and $4/monthly for a CPAP machine. Have now been charged $150, $84, and $45 each 2 weeks apart with no explanation. I’ve called twice and been told these charges are just “my …
This is THE WORSE company. The day i was being discharged from the hospital i was told i had to go home on oxygen. Fletchers came to the hospital and just dropped off the concentrator, and a large portable tank and left it for me, who had …
Since Aug 2022 with 2 Doctors and a PA ordering medical equipment to help keep my almost 103 yr old mother at home …”Stay Care” vs nursing home …Fletchers when we needed them the most has failed us in the biggest way possible … after a …
OMG, never had so much trouble with a supply company in 25+ years as a medical case manager. First they GROSSLY overcharge. Then, when I ask them to call to discuss a different CPAP mask before they ship my supplies they promise to call and …
I just moved my sister to long term care at a skilled nursing facility from a private care home. The move included transport of a power wheelchair. Cindy (Cindy Lou) could not have been more helpful and efficient, especially following up …
Rented a hospital bed from them for 1 month. Told them I only needed it for a week but month was the shortest period. They did not pick up the bed. The name of the company was different than Fletchers and no paperwork was left with the bed. …