At Florence Eye Center, we believe that your vision is one of the most precious things that you have. With that focus in mind, we believe in using the … See more
Update: In trying to get a refund, the accusation was made that I still had the glasses…they couldn’t find them. I went in to talk to Raleigh who tried to spin it all. When I said I wanted an apology she said she apologized for how I …
I called yesterday they said I didn’t need an appointment just come on in today. Got here today they are all booked up. Flashing sign saying walk in now.
Thanks to Billy allowing me to address my concerns/ issues and his professionalism I was able to have resolution and look forward to a better experience in the future. Thanks again!
My mother went here for glasses, both times she was not helped or even spoke to. She had to go to the front desk and ask for help after sitting waiting for over 20 minutes. Terrible customer service and very rude. Would not recommend.
Great Doctors & staff, had an eye emergency after hours and they opened up shop and took care of it. Couldn’t ask for a more friendly or talented office.
Poor service. Walked in to look at frames before I made an appointment to get an idea on prices. I was in my work clothes and I guess I didn’t look good enough to be a customer. Couldn’t get anyone to help me or even make eye contact. Maybe they need glasses lol.
I have been a patient at the Florence Eye Center for years now! The doctors are great, and Kasie is always super helpful with choosing new frames and answering questions!
Only reason I gave it one star is because there was not a zero option, worst experience I’ve ever had. Been wearing contacts for over thirty years, have never paid a “fitting” fee. Basically, my contact prescription is being held hostage …
I spoke to a Karen (yes, that’s her real name) in regards to a pair of frames I had concerns about. She said she didn’t have record of my purchase. I followed up with another pair that I knew for sure that should have had in their system …
Wrong lens inserted on left eye, tried to replace it but it wouldn’t come out. Right eye ok after lens implant for distance. Wish I had never wasted the $$ or time. I could see better with my contacts. Florence Eye Center in SC.
I sincerely appreciate the kindness of these good people. Not a long wait at all and staff so courteous. Now Dr Basden he is so considerate, polite, and respectful. I am a diabetic and was having some issues. Dr Basden did a through exam, found the problem and now we are working on things. I am a satisfied lifetime customer.
Excellent service!!! Dr. Thigpen is awesome as is all the staff! Amelya was also great and so friendly!!! This was my first eye exam and eyeglass purchase!! Highly recommend!!!
Florence Eye Center is a beautiful place with friendly staff and quick service! My daughter broke her glasses on the way to school and Ashton was able to repair them in no time!
My first visit, with an appointment, I was taken back and left in an exam room for 1 1/2 hr until I opened the door and yelled for someone to help me. Another wait for 20 minutes and I was leaving when the eye doc came in. He said “ oh, I …
Florence Eye Center is a place where you can find quality help from quality people. One of which is Bailey Pickens. Bailey is great at what she does! She cares for customers like family. For all of your eye care needs, you’ll be satisfied at Florence Eye Center!
I love this office & will never go anywhere else! They have tons of glasses to choose from and even if they don’t have what you’re looking for, they will find it! The opticians are great and very informative. Such a great atmosphere & amazing service! Thanks!
bought glasses 2 months ago for myself, and daughter. bought the scratch warranty , after the lenses scratched went in for another set of lenses, and been almost a month , havnt seen my new lenses that were covered under warranty. Piss poor …
Still waiting for reordered glasses. I waited for the first order for three weeks. I finally called to check, and they said they had the glasses, but had failed to get my phone number. 🙄 So they had just been sitting there. As it turns out, …
Yes I came into Florence eye center today on February 13th 2019 and I could’ve felt more at home. I love the atmosphere here and all of the employees. A huge thanks to Hannah Campbell for assisting me on making a great choice of frames! Thanks again Hannah Campbell.
Mr. Carter
I’m new to town and had an accident where my glasses got stepped on; the frame was bent and a lens had fallen out. I walked in without an appointment and asked if they could help me out. They had my glasses bent back in shape and the lens …
We usually use the Muscle Shoals eye center but because my dad had surgery on Thursday we had to visit the Florence location. Walked in and noticed how pretty the whole center was. Everyone was so helpful and all the employees were very nice and polite.
I was put in a situation where I had to go to another eye doctor for a visit due to the only eye doctor I’d ever gone to being far away at the time. This place worked with me wonderfully, and the people were super friendly and helpful! If I ever need an eye doctor in Florence again, these are my people for sure!
I’ve been going here for almost 4 years now and I love the staff here. I started out with glasses in 6th grade, they were very helpful in helping me find the perfect frames. When I got in high school I decided to get contacts to suit my …
I can’t say enough great things about this office, from start to finish the staff was professional, informative, and caring. I found Taryn was extremely informative and made sure I understood everything before moving on to the next step. …
It was the best customer service I could’ve asked for! Amanda Brown was the sweetest from the moment I went back to the room! She helped me pick out frames that fit my face and I was so thankful as this is my first time ever wearing glasses! Absolutely 100% pleased.
I have had it with this place, first of all I tried to te the girl I didn’t want to order contacts for a whole year because I have a check up in August, what did she do,she ordered them anyways it cost me 178.00,I have never paid that much …
I went to purchase single vision glasses. The sales girl said I should try the progressive lenses and that if I did not like them, I had 30 days to bring them back and they would replace them. The progressive glasses were $90 more …
I’ve been going to Florence Eye Center for years. I’ve always had a wonderful experience with everyone. Sally has always been very helpful with everything from the prep before my exam to helping pick out my glasses! She is so knowledgeable about her job! Thanks so much!!!
Florence Eye Center is where me and my family will ALWAYS go for our vision needs! Taryn is a tremendous help! She was with us during the exam and picking out glasses AND even ordered our contacts. She can do it all! They also did an exam on my son before he was a year old! Thanks for being awesome to our family!
I bought eye glasses here 4 years ago, as well as my children’s glasses, I’ve also purchased my contacts here as well.
I noticed the coating coming off one of my lenses a few months ago. Brought it …
I have been going to the Florence eye center for some time now they are amazing. They’ve got a wide variety of glasses along with glasses accessories and more. Ms.Amanda is a sweet lady she will make you feel at home. She tries to make the …
Outstanding from start to finish. Dr. Basden is the best optometrist I’ve ever had in fifty years of having eye care. He’s knowledgeable, kind, respectful, caring and thorough. Five stars isn’t enough. The staff there is top notch as well.
Dr. Bresden was very professional and caring with my eye problem that landed me in his office after being Ignored at my regular eye doctor. Was easy to get an appointment and no long wait. I have an new eye doctor.
I had my first visit today with Raleigh and Dr. Thigpen. Both ladies were amazing. So patient with me as I was nervous for my visit and as I tried on almost every pair of frames they have in stock. It was a great experience. They made me …
I have been a patient of Florence Eye Center for years and I have always received great service. I trust my optometrist (Kathryn) and Lyndsey did a wonderful job recently taking care of getting my new glasses. I have several family members that use this business as well. I fully recommend them.
I left a review awhile ago about how awful this place was but I removed it because they said they would fix it.
I have called the place several times to fix my bill ( I get mailed a …
I have been trying to call them to schedule an appointment for 3 days. I keep getting the recording that all associates are busy and to leave a message. It then hangs up. I tried to submit an appointment request on the website and get the message that my request is spam and did not go through. I guess I will have to go somewhere else.
Update: Yes, her name is Karen and she was extremely rude. He rudeness was matched by her supervisors (Katie and Heather). I tried to speak with the owner Dr. “Bason” but I was refused. Are you telling me that all of these names are …
They messed up big time my daughter who has a hard time seeing had to wait longer because they can’t properly train staff so the staff that the just hired messed up big time by putting a date telling us then call back and saying we had to …
I’ve lived in north Alabama for almost 5 years. I’ve went to the Muscle Shoals location a couple years ago and saw Dr. Brewer. He’s 100% amazing and professional. I moved to Florence last year and a lot has happened personally. Over the …
Wide selection of glasses. Very fancy decor and a coffee bar that would make Juan Valdez proud. My daughter forgot her contacts back at college and these nice folks gave her a few pairs to hold her she got back to school.
Very strange. Called to make an appointment to see why I’m having trouble seeing at night and the appointment scheduler told me the only thing I can do is wear special glasses and they can’t make an appointment for that. Apparently they diagnose over the phone.
8-6-22
Update- My precious puppy ate my frames. This was a huge issue considering I can’t see or drive without my glasses. The sales associate however worked really …
Best eye exam I have ever had. Glasses are very expensive here. I should have added that I have got the most beautiful pair of glasses I have had here. People compliment me all the time!
Update: In trying to get a refund, the accusation was made that I still had the glasses…they couldn’t find them. I went in to talk to Raleigh who tried to spin it all. When I said I wanted an apology she said she apologized for how I …
Excellent eye exam
love it here!
Bailey is super helpful
Super nice doctors. Good staff.
i would give zero stars if i could. this place sucks
Very awesome place discount for those without insurance
Beautiful office. Thanks to Taryn for all of the help!
Best thing about this place is Dr Basden. Very kind Doctor.
Chelsey does an awsome job getting things done!
Love dr thigpen and how they work with you to get you whats right for you
Great service and very friendly staff. Thank you Kelsey for the help and patience.
Beautiful office, super friendly staff. Open on Saturday.
Taryn is the absolute best. I definitely recommend her!
Great set up inside the office and very helpful, friendly staff. I highly recommend them.
Great place to go!! I highly recommend Amanda. She’s a great tech!
They are very nice and everyone keeps a smile on their face. Love you guys, thanx for the hospitality.
I called yesterday they said I didn’t need an appointment just come on in today. Got here today they are all booked up. Flashing sign saying walk in now.
The was every nice.only thing i don’t like is how long i have to wait for my glasses .
Bailey is always so helpful and cheerful. Always a pleasure to come in. The decor is awesome.
This is a wonderful eye clinic. I would definitely recommend family and friends to go there!
Everyone at the Florence eye center is excellent and Bailey Pickens is exceptional.
Thanks for all y’all do.
I Love Florence Eye Center! From the time I walked in to the time I left, I was treated with amazing care surrounded by a friendly staff!
Thanks to Billy allowing me to address my concerns/ issues and his professionalism I was able to have resolution and look forward to a better experience in the future. Thanks again!
What an incredible place! Beautiful office, great frame selection, and attentive doctors and staff! 👍👍👍I am bringing my entire family here. …
I had an amazing experience with Taryn, she was super helpful and sweet as well! I highly suggest Florence Eye Center!
I am so thankful for the Florence Eye Center! They are very professional but more than that they are extremely kind…. Thanks to you all!
Beautiful office! Amanda was so helpful and very polite! I love Dr. Thigpen too! Excellent care!
My mother went here for glasses, both times she was not helped or even spoke to. She had to go to the front desk and ask for help after sitting waiting for over 20 minutes. Terrible customer service and very rude. Would not recommend.
They are very good with my kids. Glad I found this place. My kids love going and we are never in the office long. Thanks for all y’alls great work.
Great Doctors & staff, had an eye emergency after hours and they opened up shop and took care of it. Couldn’t ask for a more friendly or talented office.
The absolute best eye dr’s office around! Great staff with a friendly environment. Taryn always takes care of me and my family.
Very nice building, decorations were great. Loved the fireplace! Friendly and helpful staff and a good selection of frames to choose from.
Bailey Pickens is the sweetest person! Very sweet and helpful! You are the best. Specks downtown is a very nice facility! You rock Bailey!!!
Called to make an appointment. I told them I wanted to make an appointment for my husband and I and they hung up on me.
Poor service. Walked in to look at frames before I made an appointment to get an idea on prices. I was in my work clothes and I guess I didn’t look good enough to be a customer. Couldn’t get anyone to help me or even make eye contact. Maybe they need glasses lol.
Florence eye center is amazing! Taryn was such a great help at helping me pick out the right pair of glasses!
Our family loves Florence Eye Center! A courteous and professional staff, like Bailey Pickens, make appointments a breeze.
I have been a patient at the Florence Eye Center for years now! The doctors are great, and Kasie is always super helpful with choosing new frames and answering questions!
This place is awesome! Great staff, beautiful set up, outstanding selections of frames. I will definitely be going here for all of my eye care needs!
Florence Eye Center has the best doctors and staff! Sally Pigg is awesome!! My family will always use Florence eye center!
I highly recommend Florence Eye Center. Taryn recently helped me pick out the perfect glasses, and I love them! She does a great job!
Love the eye center and the staff! Always great service and Sally Pigg was awesome to help me get my glasses. Highly recommend going here.
Florence Eye Center has a good variety of frames, and Bailey Pickens is very helpful. She has nice taste. She is very polite and friendly.
Only reason I gave it one star is because there was not a zero option, worst experience I’ve ever had. Been wearing contacts for over thirty years, have never paid a “fitting” fee. Basically, my contact prescription is being held hostage …
I spoke to a Karen (yes, that’s her real name) in regards to a pair of frames I had concerns about. She said she didn’t have record of my purchase. I followed up with another pair that I knew for sure that should have had in their system …
Wrong lens inserted on left eye, tried to replace it but it wouldn’t come out. Right eye ok after lens implant for distance. Wish I had never wasted the $$ or time. I could see better with my contacts. Florence Eye Center in SC.
I sincerely appreciate the kindness of these good people. Not a long wait at all and staff so courteous. Now Dr Basden he is so considerate, polite, and respectful. I am a diabetic and was having some issues. Dr Basden did a through exam, found the problem and now we are working on things. I am a satisfied lifetime customer.
Excellent service!!! Dr. Thigpen is awesome as is all the staff! Amelya was also great and so friendly!!! This was my first eye exam and eyeglass purchase!! Highly recommend!!!
Florence Eye Center is a beautiful place with friendly staff and quick service! My daughter broke her glasses on the way to school and Ashton was able to repair them in no time!
My first visit, with an appointment, I was taken back and left in an exam room for 1 1/2 hr until I opened the door and yelled for someone to help me. Another wait for 20 minutes and I was leaving when the eye doc came in. He said “ oh, I …
Florence Eye Center is a place where you can find quality help from quality people. One of which is Bailey Pickens. Bailey is great at what she does! She cares for customers like family. For all of your eye care needs, you’ll be satisfied at Florence Eye Center!
I love this office & will never go anywhere else! They have tons of glasses to choose from and even if they don’t have what you’re looking for, they will find it! The opticians are great and very informative. Such a great atmosphere & amazing service! Thanks!
bought glasses 2 months ago for myself, and daughter. bought the scratch warranty , after the lenses scratched went in for another set of lenses, and been almost a month , havnt seen my new lenses that were covered under warranty. Piss poor …
Still waiting for reordered glasses. I waited for the first order for three weeks. I finally called to check, and they said they had the glasses, but had failed to get my phone number. 🙄 So they had just been sitting there. As it turns out, …
Yes I came into Florence eye center today on February 13th 2019 and I could’ve felt more at home. I love the atmosphere here and all of the employees. A huge thanks to Hannah Campbell for assisting me on making a great choice of frames! Thanks again Hannah Campbell.
Mr. Carter
I’m new to town and had an accident where my glasses got stepped on; the frame was bent and a lens had fallen out. I walked in without an appointment and asked if they could help me out. They had my glasses bent back in shape and the lens …
We usually use the Muscle Shoals eye center but because my dad had surgery on Thursday we had to visit the Florence location. Walked in and noticed how pretty the whole center was. Everyone was so helpful and all the employees were very nice and polite.
I was put in a situation where I had to go to another eye doctor for a visit due to the only eye doctor I’d ever gone to being far away at the time. This place worked with me wonderfully, and the people were super friendly and helpful! If I ever need an eye doctor in Florence again, these are my people for sure!
I’ve been going here for almost 4 years now and I love the staff here. I started out with glasses in 6th grade, they were very helpful in helping me find the perfect frames. When I got in high school I decided to get contacts to suit my …
I can’t say enough great things about this office, from start to finish the staff was professional, informative, and caring. I found Taryn was extremely informative and made sure I understood everything before moving on to the next step. …
It was the best customer service I could’ve asked for! Amanda Brown was the sweetest from the moment I went back to the room! She helped me pick out frames that fit my face and I was so thankful as this is my first time ever wearing glasses! Absolutely 100% pleased.
I have had it with this place, first of all I tried to te the girl I didn’t want to order contacts for a whole year because I have a check up in August, what did she do,she ordered them anyways it cost me 178.00,I have never paid that much …
I went to purchase single vision glasses. The sales girl said I should try the progressive lenses and that if I did not like them, I had 30 days to bring them back and they would replace them. The progressive glasses were $90 more …
I’ve been going to Florence Eye Center for years. I’ve always had a wonderful experience with everyone. Sally has always been very helpful with everything from the prep before my exam to helping pick out my glasses! She is so knowledgeable about her job! Thanks so much!!!
Florence Eye Center is where me and my family will ALWAYS go for our vision needs! Taryn is a tremendous help! She was with us during the exam and picking out glasses AND even ordered our contacts. She can do it all! They also did an exam on my son before he was a year old! Thanks for being awesome to our family!
I bought eye glasses here 4 years ago, as well as my children’s glasses, I’ve also purchased my contacts here as well.
I noticed the coating coming off one of my lenses a few months ago. Brought it …
I have been going to the Florence eye center for some time now they are amazing. They’ve got a wide variety of glasses along with glasses accessories and more. Ms.Amanda is a sweet lady she will make you feel at home. She tries to make the …
Outstanding from start to finish. Dr. Basden is the best optometrist I’ve ever had in fifty years of having eye care. He’s knowledgeable, kind, respectful, caring and thorough. Five stars isn’t enough. The staff there is top notch as well.
Absolutely a great experience from the front desk staff to the Doctor! I’ve already started recommending these guys to other people!
Dr. Bresden was very professional and caring with my eye problem that landed me in his office after being Ignored at my regular eye doctor. Was easy to get an appointment and no long wait. I have an new eye doctor.
I had my first visit today with Raleigh and Dr. Thigpen. Both ladies were amazing. So patient with me as I was nervous for my visit and as I tried on almost every pair of frames they have in stock. It was a great experience. They made me …
I have been a patient of Florence Eye Center for years and I have always received great service. I trust my optometrist (Kathryn) and Lyndsey did a wonderful job recently taking care of getting my new glasses. I have several family members that use this business as well. I fully recommend them.
I left a review awhile ago about how awful this place was but I removed it because they said they would fix it.
I have called the place several times to fix my bill ( I get mailed a …
I have been trying to call them to schedule an appointment for 3 days. I keep getting the recording that all associates are busy and to leave a message. It then hangs up. I tried to submit an appointment request on the website and get the message that my request is spam and did not go through. I guess I will have to go somewhere else.
Update: Yes, her name is Karen and she was extremely rude. He rudeness was matched by her supervisors (Katie and Heather). I tried to speak with the owner Dr. “Bason” but I was refused. Are you telling me that all of these names are …
They messed up big time my daughter who has a hard time seeing had to wait longer because they can’t properly train staff so the staff that the just hired messed up big time by putting a date telling us then call back and saying we had to …
I’ve lived in north Alabama for almost 5 years. I’ve went to the Muscle Shoals location a couple years ago and saw Dr. Brewer. He’s 100% amazing and professional. I moved to Florence last year and a lot has happened personally. Over the …
Wide selection of glasses. Very fancy decor and a coffee bar that would make Juan Valdez proud. My daughter forgot her contacts back at college and these nice folks gave her a few pairs to hold her she got back to school.
Very strange. Called to make an appointment to see why I’m having trouble seeing at night and the appointment scheduler told me the only thing I can do is wear special glasses and they can’t make an appointment for that. Apparently they diagnose over the phone.
Dr. Basden has been my doctor for many years. He is a true professional. I trust him with all my eye care needs.
8-6-22
Update- My precious puppy ate my frames. This was a huge issue considering I can’t see or drive without my glasses. The sales associate however worked really …
Best eye exam I have ever had. Glasses are very expensive here. I should have added that I have got the most beautiful pair of glasses I have had here. People compliment me all the time!