(Translated by Google) THEY HAVE GOOD DOCTORS BUT THE PATIENT’S COMMUNICATION WITH THE OFFICE STAFF AND DOCTORS IS THROUGH A THIRD PARTY. THIS SYSTEM THE EXPERIENCE WAS THE WORST, I HAD TO MAKE THE DECISION TO CHANGE DOCTORS. IT IS BETTER …
(Translated by Google) I have been waiting for a phone call for over six hours to pick up my ZPap machine and it is still the hour (3:52pm) that no one has called me. I get to the location and the person answering the doorbell just tells me …
Calling any office nobody answer the phone I’ve been asking since a month couple weeks several calls and nobody answer and “not respond back”it’s a shame they’re only doing business when they go to the office when they need to help they never called back.,
Thanks
Dr. Lama and his staff are extremely professional. We have been going to him for about 5 years. My husband’s health has improved since being under his care.
Garbage place, employees are disrespectful, I had to visit the office 4 times for clearance for my bariatric surgery, they did the same study 2 times in less than 6 months, I’m sure they do it to get money from medical insurance, it’s it will be my last visit in this place, it was a very bad decision and a very bad experience
Dr. Medina-Villanueva is an amazing Doctor! He took his time and explained my Echo, and answered all my questions. I would definitely recommend Dr. Medina-Villanueva!
I made an appointment for my wife almost 3 weeks ago and now the appointment wasn’t booked, they want me to wait another 2 weeks for another this is outrageous .
Was scheduled 3 weeks ago for an appointment. Was getting calls for confirmation every week. Texts send to register on there site and put all my information and when I go they tell me they don’t accept my insurance, that they stop accepting …
Phone call center is horrible, they will not call you back. They do not understand urgency in any matter. Office staff and a few nurses have been difficult in the past and providing feedback to office manager goes of deaf ears they do …
Poor call back from the BILLING DEPARTMENT. The recording message for a “CALL-BACK” was said to fast I did not understand what email to use to contact them….been 3 week I first called. What poor management-poor concerns-poor relations they have with the public, so not desirable.
You have to call for days in a row to get anyone on the phone. Long times in between appointment and follow ups. Staff never seems to know what is going on. Do not expect a return phone call, you must call back to follow up despite being informed that they will call you. Extremely frustrating to work with.
If I can give them no stars I would. I had a telemed appointment scheduled for 11:00 am. Around 10:55 I called the office and spoke to someone in the call center (probably in India or the Philippines). They advised that even though my …
I had an appointment with Dr. Umeh.Their scheduling and follow-up are poor. They had me waiting over a month, and still they have not gotten my testing together – knowing I need surgery clearance. The day of my last appointment, they gave …
We just got here for a CT no goodmorning or acknowledge but other people got there and they were friendly to them and helped them. Horrible customer care by the front desk girl.
This office has no concept of what an appointment is. If you make a appointment at a certain time, you don’t see them for 1 hour and 45 mins later. That’s not acceptable and these doctors don’t think we have anything better to do. Total …
My Mom had an appointment with Dr Lama we are very thankful for all his help Dr. and staff are very professional and welcome plus the office is very clean .We recommend this office.
Not recommended at all, at least not this location, I was tested like stupid by the CT scan lady and then the owner didn’t want to treat me because I told them I was upset because she had an attitude with me, she lied to them, all this was …
(Translated by Google) THEY HAVE GOOD DOCTORS BUT THE PATIENT’S COMMUNICATION WITH THE OFFICE STAFF AND DOCTORS IS THROUGH A THIRD PARTY. THIS SYSTEM THE EXPERIENCE WAS THE WORST, I HAD TO MAKE THE DECISION TO CHANGE DOCTORS. IT IS BETTER …
(Translated by Google) I have been waiting for a phone call for over six hours to pick up my ZPap machine and it is still the hour (3:52pm) that no one has called me. I get to the location and the person answering the doorbell just tells me …
Excellent service, location, and staff!
Best doctors, love the staff and amazing location
Excellent Specialists and Support Staff. I highly recommend their services.
Went in today for a C T Scan for my lungs
Calling any office nobody answer the phone I’ve been asking since a month couple weeks several calls and nobody answer and “not respond back”it’s a shame they’re only doing business when they go to the office when they need to help they never called back.,
Thanks
Feel like family in here. Excellent service. The doctors share all their knowledge and make you feel safe! Love Them
Dr. Lama and his staff are extremely professional. We have been going to him for about 5 years. My husband’s health has improved since being under his care.
Garbage place, employees are disrespectful, I had to visit the office 4 times for clearance for my bariatric surgery, they did the same study 2 times in less than 6 months, I’m sure they do it to get money from medical insurance, it’s it will be my last visit in this place, it was a very bad decision and a very bad experience
Dr. Medina-Villanueva is an amazing Doctor! He took his time and explained my Echo, and answered all my questions. I would definitely recommend Dr. Medina-Villanueva!
The Dr wants to schedule procedure following week but day before procedure “date” still no call back for it.
I made an appointment for my wife almost 3 weeks ago and now the appointment wasn’t booked, they want me to wait another 2 weeks for another this is outrageous .
Was scheduled 3 weeks ago for an appointment. Was getting calls for confirmation every week. Texts send to register on there site and put all my information and when I go they tell me they don’t accept my insurance, that they stop accepting …
Phone call center is horrible, they will not call you back. They do not understand urgency in any matter. Office staff and a few nurses have been difficult in the past and providing feedback to office manager goes of deaf ears they do …
Poor call back from the BILLING DEPARTMENT. The recording message for a “CALL-BACK” was said to fast I did not understand what email to use to contact them….been 3 week I first called. What poor management-poor concerns-poor relations they have with the public, so not desirable.
You have to call for days in a row to get anyone on the phone. Long times in between appointment and follow ups. Staff never seems to know what is going on. Do not expect a return phone call, you must call back to follow up despite being informed that they will call you. Extremely frustrating to work with.
If I can give them no stars I would. I had a telemed appointment scheduled for 11:00 am. Around 10:55 I called the office and spoke to someone in the call center (probably in India or the Philippines). They advised that even though my …
I had an appointment with Dr. Umeh.Their scheduling and follow-up are poor. They had me waiting over a month, and still they have not gotten my testing together – knowing I need surgery clearance. The day of my last appointment, they gave …
We just got here for a CT no goodmorning or acknowledge but other people got there and they were friendly to them and helped them. Horrible customer care by the front desk girl.
This office has no concept of what an appointment is. If you make a appointment at a certain time, you don’t see them for 1 hour and 45 mins later. That’s not acceptable and these doctors don’t think we have anything better to do. Total …
My Mom had an appointment with Dr Lama we are very thankful for all his help Dr. and staff are very professional and welcome plus the office is very clean .We recommend this office.
Not recommended at all, at least not this location, I was tested like stupid by the CT scan lady and then the owner didn’t want to treat me because I told them I was upset because she had an attitude with me, she lied to them, all this was …
I’ve been treated good all the time. Only thing online it says they open at 0830 but they actually are open at 0800. 1/2 hour wasted outside.