Had to pay 100 dollars additional to 50 dollars
initial deposit made when the account was opened and additional 50 dollars disconnection fee plus 2- 3 % credit card fee for a month past due. Quite insensitive and inconsiderate during these hard times.
Customer Service is clueless on the Water/Waste Water Construction, they bounce you around, and it is only General Manager Mathern who could respond to your minor inquiry. Then they said Engineer Jason can be contacted. I have never seen such red tape. What a waste of taxpayers’ money.
We got a call on 06/07/21 to make payment on 06/08/21 b4 5pm to avoid cutting the water, I got there on 06/08/21 at about 11am only to find out that our water was out, the representative told me that the call was automated message call and …
Worst staff ever! Have always paid on time and forgot to do a payment bc I’ve been dealing with family death and going through a stressful time, missed 1 payment and the cycle month wasn’t over, and the disconnected my water and didn’t …
Submitted a water supply transfer form along with the required documents and got a call from Veronica within hours confirming set up was complete. They also gave me 24 hours to provide the deposit required, and emailed me a copy of the …
Polite, concise, and helpful.
They are so rude
Great tasting water Staff is nice when im late on my bill
Costumer service is mediocre at best been living in missouri city for 27 plus years and is always the same poor service skill.
I find it extremely difficult to pay my Water bill online. More advanced technology needed to accommodate customers.
Had to pay 100 dollars additional to 50 dollars
initial deposit made when the account was opened and additional 50 dollars disconnection fee plus 2- 3 % credit card fee for a month past due. Quite insensitive and inconsiderate during these hard times.
Customer Service is clueless on the Water/Waste Water Construction, they bounce you around, and it is only General Manager Mathern who could respond to your minor inquiry. Then they said Engineer Jason can be contacted. I have never seen such red tape. What a waste of taxpayers’ money.
We got a call on 06/07/21 to make payment on 06/08/21 b4 5pm to avoid cutting the water, I got there on 06/08/21 at about 11am only to find out that our water was out, the representative told me that the call was automated message call and …
Worst staff ever! Have always paid on time and forgot to do a payment bc I’ve been dealing with family death and going through a stressful time, missed 1 payment and the cycle month wasn’t over, and the disconnected my water and didn’t …
Submitted a water supply transfer form along with the required documents and got a call from Veronica within hours confirming set up was complete. They also gave me 24 hours to provide the deposit required, and emailed me a copy of the …