Crooks. Never been behind on my water,but God forbid I’m behind one week because of an emergency and they cut my water off. 11 days seriously!? Crooks. Crooks. Crooks
They are extremely rude the worst place I have ever had to deal with. They are crooks looking for anyway to charge you extra fees anyway they can. This place should be flipped over and put people that care in the office
Walk in and pay bill June. Next month walk in and pay bill july. Later that month water getting cut off because of $30 that wasn’t paid in June. But I didn’t get any notification or anything?
i gave them good review .But i still need to change it.i have paid never late for 8 years.i had a check get lost in the mail and they cut my water off.they talked real nasty to me.and i felt very insulted the woman treated me like I was low life.i have never been treated so awful.this woman need a attutude ajustment
Horrible customer service. The post office took two weeks to deliver our payment due to Christmas volume and Covid and this organization refuses to waive the late fees. Never been late before. We would like to pay online but there is an …
Rude. worst customer service EVER! The women in the office act stuck up… Like they’re “too good” to help you by answering and questions you may have. Unfortunately, there is no other company that services where I live or I would DEFINITELY USE THEM INSTEAD! I can’t imagine another company being worse frfr!
I dont get any notifications when my bill is due. Never get a paper statement. The woman wouldnt let me pay over the phone and I had to be there before 3 to pay it or I wouldn’t be able to until the next day. I was set up on the text …
I would give zero stars if I could. Customer service is awful. They use next bill for payment processing wasn’t my choice to use them, that’s just the company they use online. Well they didn’t take out the payment correctly- next bill …
The ladies that work at the front desk have serious anger issues. idk why they are so rude it may be because their having a bad day I’m not sure. My water was setup on direct deposit for some reason it didn’t go through one time. They never …
Very RUDE for no reason at all. Some people do not need to work with the public.
These people are ridiculous. They don’t work with you even if the fault is on them! Wish I had another option when it comes to a water provider.
Crooks. Never been behind on my water,but God forbid I’m behind one week because of an emergency and they cut my water off. 11 days seriously!? Crooks. Crooks. Crooks
They are extremely rude the worst place I have ever had to deal with. They are crooks looking for anyway to charge you extra fees anyway they can. This place should be flipped over and put people that care in the office
Walk in and pay bill June. Next month walk in and pay bill july. Later that month water getting cut off because of $30 that wasn’t paid in June. But I didn’t get any notification or anything?
i gave them good review .But i still need to change it.i have paid never late for 8 years.i had a check get lost in the mail and they cut my water off.they talked real nasty to me.and i felt very insulted the woman treated me like I was low life.i have never been treated so awful.this woman need a attutude ajustment
Horrible customer service. The post office took two weeks to deliver our payment due to Christmas volume and Covid and this organization refuses to waive the late fees. Never been late before. We would like to pay online but there is an …
Rude. worst customer service EVER! The women in the office act stuck up… Like they’re “too good” to help you by answering and questions you may have. Unfortunately, there is no other company that services where I live or I would DEFINITELY USE THEM INSTEAD! I can’t imagine another company being worse frfr!
I dont get any notifications when my bill is due. Never get a paper statement. The woman wouldnt let me pay over the phone and I had to be there before 3 to pay it or I wouldn’t be able to until the next day. I was set up on the text …
I would give zero stars if I could. Customer service is awful. They use next bill for payment processing wasn’t my choice to use them, that’s just the company they use online. Well they didn’t take out the payment correctly- next bill …
The ladies that work at the front desk have serious anger issues. idk why they are so rude it may be because their having a bad day I’m not sure. My water was setup on direct deposit for some reason it didn’t go through one time. They never …
Spoke with Diane, she was very knowledgeable, and helpful. She took care of our issues, and we are so looking forward to moving to mentone Al!!!
Lets make things more inconvenient for people in Mentone by being open 1 day/week.
Ridiculous.