Electricity supplier, Fort Pierce Utilities Authority
FPUA’s Board meetings are held the first and third Tuesday of every month at 4:00 pm in the Fort Pierce City Commission Chambers at 100 North … See more
This is the worst power company by far! I paid over 75% of my bill and they still came and shut it off and then proceeded to blow my main breaker fuse box! And when told about this they responded with that’s not in our jurisdiction you …
I wish to thank the team at FPUA for their pleasant approach & their very good customer service each time I ring them. It is much appreciated. Smiles. -chris
Extremely expensive. Neither me or my fiancé are home during the day…. electric bill is outrageous. Wish we could have FPL instead.. much cheaper and better services!!
The operators are always very rude. Power goes out in Sheraton Plaza area with the slightest bit of bad weather, takes them forever to turn it back on.
Web site is very confusing!!! I’m on autopay and I had to change my email address. Looked for more than an hour but I didn’t go to the right place cause I got a pink slip not once but twice. Terrible terrible system.moving to
Tennessee so I want need FPAU anymore! Yeah!!!!
Over priced FPL is way cheaper. And $21.99 a month for garbage are you SERIOUS!! Time for me start finding some trash to put in the cans to get my money’s worth.
I rather deal with them on certain cases then Fpl but honestly sometimes they do maintenance and don’t contact you to let you know which is inconvenient for anyone. The people who work there are sweet and very helpful for the most part.
Horrible. If you call to report any type of problem their automated line automatically hangs up on you. Gas leak? They hang up. Electrical outage or lines down? They hang up. Water emergency? They hang up. …
The worst utility in the country. Customer service is horrible. I tried to pay my bill ahead of schedule and it took me 45 minutes to just get through the phone system. Once I did reach someone they were just nasty. Who ever is running this company should be ashamed and fired now.
Shelia In customer service is a real keeper! Warm and friendly but also went above and beyond to expedite my new account quickly and easily. Thank you Shelia!
This company is horrible! They will bill you for a month that hasn’t even came in yet! These utility companies are crooked, especially in the summer time. They don’t even come out to read the meters, they just estimate it! How can you bill …
We need FPL , we need to get rid of fort pierce utilities. Every month is 500.00 a month. Now next bill is 749.00 a month.. all I know is where is fort pierce getting the power from if they torn down the plant years ago. I bet they are buying it from FPL and reselling to us. We need to start a petition people
This is the biggest most racist scam in Fort Pierce. They only service minority or low income neighborhoods. They get power from fpl and double the price when they get to you. Anyone who has fort Pierce untility always gets a $400-500 light …
Our powers has been out for a couple hours. I have been trying this whole time to report the outage.Every time I call it’ll goes to the menu then hangs up on you.Worst Power Company I’ve ever dealt with!!!
Im reporting an outage since i cant do it over the phone lmao what a poor example of a company call to report something get hungup on im up for fpl taking over at least they come when you call them.
I have been with FPUA for 5 years now. Before that FPL. Not sure why rates are high for some folks. Since being with FPUA these are the lowest rates I have paid in my 30 plus years in Florida. With FPL my bill was always double to …
NEVER USE THEIR KIOSKS!!!!! FPUA JUST CUT MY ELECTRIC OFF SAYING I DIDN’T PAY THE BILL WHEN I DEPOSITED MY MONEY INTO THEIR KIOSK. NOW, THEY’RE SUPPOSEDLY LOOKING FOR IT, BUT BECAUSE ITS BEEN OVER A WEEK, I DON’T HAVE MY RECEIPT ANYMORE, SO …
Terrible. Don’t expect to get in contact with customer service for a few hours. They will lie to you and say if you’re IN THE QUEUE before 5 pm, they will still assist you past closing time. That’s not true. The call will be directed to …
I think Fort Pierce utilities does a great job. I’ve had them for 26 years. They work real hard through all the Hurricanes and all the outages.
They called out Davey Tree to cut the limbs on the wires. And Davey Tree gets 5 …
IF I COULD GIVE ZERO, I WOULD!!!! My bill was not even a full 24 hours late as I got paid on Thursday, the day after it was due. I have never been late on a payment to FPUA. I went online and paid my bill the day I got paid which was 2 …
Don’t ask for help or request a callback because it won’t happen. And if power goes out at night be sure to call to report the outage ASAP since Ken waits for the call before dispatching crews. FPUA really should sell to FPL then maybe we …
Storm knocked out power FPUA hot line doesnt work, phone hangs up after going though phone menu, rings like 3 times, then hard click, tried calling 8 times now, no pick up, you guys have to hire more staff please for emergencies like this
These people are garbage
I left my home for 2 weeks and 4 days and my bill has essentially trippled this month please explain ? I’ve never seen my bill this high.
Big waste of time trying to find out why your water is off during the night. No information online, or on their Facebook page, news. Forget about calling, nobody will answer the phone about water outage. Shameful way to run a business. …
Super job by FPUA crew today! I nicked my powerlines trimming a tree. I got a rapid response from customer service and the crew that arrived were quick and definitely knew their job: Kevin Parrish and Charles Alfred–many thanks guys for getting power restored so quickly. Power was down less than an hour.
I’m tired of getting my bill then another one within the same week stating that it’s my final invoice! Stop harassing people the bill is going to get paid not like I didn’t already put down a large amount to get my utilities turned on …
My bill use to be only 70 to sometimes 100 dollars now all of a sudden last month it’s 136 dollars now this month it’s a 179 this doesn’t make any sense I’m single mom just trying to make it and keep a roof over me and my daughter head this is ridiculous what is this world coming to 😢😡 …
What a joke this company is. One too many times an entire apartment complex is out of the water with no notification whatsoever. You call the emergency outage number and you are connected to a number that just rings and rings and rings and …
I have a 7 month old son, I am trying to feed. Without notifying me they cut my power. I beg for them help me out, this one time. The agents kept sending me to voicemail of the manager or higher up. No one ever got back to me. Honestly …
I got up this morning 4:30 am 1/26/2022 to fine no water in the pipes, I call FPUA emergency hot line no answer ! I tried all the different departments gas, power, water no one answered, If this was a gas leak we could of have major to …
This company has a fleet of new vehicles, but they can’t update their telephone system during an outage of services. Someone should be on call to leave a message concerning a water outage (like this morning), electrical and gas. Also, …
I used the same amount of power a year ago and it was $330 this month it is $651. Last month the power adjustment cost was .018 cents per KWH this month it is over .05 cents per KWH which add over 130 dollars to my bill
Terrible! Extremely high rates that they just raised again!! I believe they don’t always read the meter and have to guess your monthly payment. I have no faith they will ever improve. I have a 2/2 home and I just received a $457 dollar bill! Ridiculous.
No matter how much I keep everything off my bill goes up $20 every month and this month it went up $60. I’m a single mom I can’t afford a $300 fpua bill …
Impossible to pay bill except thru AutpPay. Even then they debit 2 weeks early. Site and app do not work, can’t get thru to Customer Service. Unbelievable for a Utilities Company. Going to contact public officials regarding this mess!
My electric bill including garbage and my gas for gas stove this month is 309. I do not have a washer, dryer, dishwaher, or an excessive amount of electronics. My lightbulbs are led lights. I have a 2/1 and only use 2 out of 3 a/c units and …
Spoke with a CSR named Katrina and I cannot say enough about how professional, kind and helpful she was. I am not happy about the rate increases, but the customer service provided by Ms. Katrina left me with a feeling that there are people …
So I just moved to Fort Pierce and my move in date was on a Friday. I called FPUA to get my power turned on and to my surprise they do not connect power over the weekend. I had to move all my stuff in this Florida heat. This relationship …
They’ve repeatedly cut power on me and my wife and 2 year old. 2 times in 2 days in fact. They only care about money and unfortunately are the only option In fort pierce. If we had any other choice we’d take it.
So I got and pay a 500 deposit to get power ay the new place, not only do I have a special needs hils that’s insulin dependent at the house and need to have power for her. I get told that they’re not sure they can have someone turn it on …
Scam company!!! Highest prices ever since I moved to Florida back in 2009. They should be out of business and let FPL take over. Nothing worst than taking advantage of people with high unjustified power bills. Class action is need it, wish FPUA will close soon. May God have misery of your souls.
If I could give a zero stats. This company has been here before I was born. And my dad worked for them. You would think by now they would have built a call center. Cause it seems that they can not handle the amount of calls that come in. It’s all about money in Fort Pierce.
This is the worst company in history to have electricity with. They will disconnect your lights with no warning. They care about nothing but giving you an extremely large bill and very little time to pay and their work with you policy is …
This is the worst power company by far! I paid over 75% of my bill and they still came and shut it off and then proceeded to blow my main breaker fuse box! And when told about this they responded with that’s not in our jurisdiction you …
Quick service
Awesome
Horrible at restoring power
Ugh!
Terrible customer service.
Opportunistic thieves
Very expensive poor service
It’s a utility company.
Very good
Greed
Kim doesn’t work here anymore cause she got prego.
Expensive electric bill where I live.I don’t even waste that much
Can’t call
Don’t look for pay my bill ,, there’s not one!!
Got in line, waited until my turn and paid payment.
Nice going, power restored 20 hours after Irma in Gator Trace Linkside
To damn much why so high they get power from fpnl an resale it for double the price 400$ for a light deposit that’s insane for real
Busy on Tuesday great customer service
Rip-off inc!! This company is the worst
I wish to thank the team at FPUA for their pleasant approach & their very good customer service each time I ring them. It is much appreciated. Smiles. -chris
Repor.t power outage. After menu , press 2 to report outage you get hung up on. Many complaints. Highly unprofessional.
Extremely expensive. Neither me or my fiancé are home during the day…. electric bill is outrageous. Wish we could have FPL instead.. much cheaper and better services!!
The operators are always very rude. Power goes out in Sheraton Plaza area with the slightest bit of bad weather, takes them forever to turn it back on.
Web site is very confusing!!! I’m on autopay and I had to change my email address. Looked for more than an hour but I didn’t go to the right place cause I got a pink slip not once but twice. Terrible terrible system.moving to
Tennessee so I want need FPAU anymore! Yeah!!!!
I’ve been trying to pay my bill and it gives this 0.00. Every single person in ft pierce wishes we had FPL……
New prices have nothing to do with natural gas prices. This is a scam.
Over priced FPL is way cheaper. And $21.99 a month for garbage are you SERIOUS!! Time for me start finding some trash to put in the cans to get my money’s worth.
I rather deal with them on certain cases then Fpl but honestly sometimes they do maintenance and don’t contact you to let you know which is inconvenient for anyone. The people who work there are sweet and very helpful for the most part.
Horrible. If you call to report any type of problem their automated line automatically hangs up on you. Gas leak? They hang up. Electrical outage or lines down? They hang up. Water emergency? They hang up. …
The worst utility in the country. Customer service is horrible. I tried to pay my bill ahead of schedule and it took me 45 minutes to just get through the phone system. Once I did reach someone they were just nasty. Who ever is running this company should be ashamed and fired now.
Shelia In customer service is a real keeper! Warm and friendly but also went above and beyond to expedite my new account quickly and easily. Thank you Shelia!
This company is horrible! They will bill you for a month that hasn’t even came in yet! These utility companies are crooked, especially in the summer time. They don’t even come out to read the meters, they just estimate it! How can you bill …
We need FPL , we need to get rid of fort pierce utilities. Every month is 500.00 a month. Now next bill is 749.00 a month.. all I know is where is fort pierce getting the power from if they torn down the plant years ago. I bet they are buying it from FPL and reselling to us. We need to start a petition people
This is the biggest most racist scam in Fort Pierce. They only service minority or low income neighborhoods. They get power from fpl and double the price when they get to you. Anyone who has fort Pierce untility always gets a $400-500 light …
I had put my payment to a certain date. Still turned off my electric pictures to show. Plus my brother is on oxygen how dare you
Our powers has been out for a couple hours. I have been trying this whole time to report the outage.Every time I call it’ll goes to the menu then hangs up on you.Worst Power Company I’ve ever dealt with!!!
Im reporting an outage since i cant do it over the phone lmao what a poor example of a company call to report something get hungup on im up for fpl taking over at least they come when you call them.
I have been with FPUA for 5 years now. Before that FPL. Not sure why rates are high for some folks. Since being with FPUA these are the lowest rates I have paid in my 30 plus years in Florida. With FPL my bill was always double to …
NEVER USE THEIR KIOSKS!!!!! FPUA JUST CUT MY ELECTRIC OFF SAYING I DIDN’T PAY THE BILL WHEN I DEPOSITED MY MONEY INTO THEIR KIOSK. NOW, THEY’RE SUPPOSEDLY LOOKING FOR IT, BUT BECAUSE ITS BEEN OVER A WEEK, I DON’T HAVE MY RECEIPT ANYMORE, SO …
Terrible. Don’t expect to get in contact with customer service for a few hours. They will lie to you and say if you’re IN THE QUEUE before 5 pm, they will still assist you past closing time. That’s not true. The call will be directed to …
Phone number not a good number! Seriously? How can you call them to report an outage? Poor business practices!
I think Fort Pierce utilities does a great job. I’ve had them for 26 years. They work real hard through all the Hurricanes and all the outages.
They called out Davey Tree to cut the limbs on the wires. And Davey Tree gets 5 …
Wish that FP&L would buy them out. My utilities bill doubled!
3rd world??? No, is USA. People at the windows showed frustration, unprofessional, unethical. 500.00 $ Deposit. ?????
IF I COULD GIVE ZERO, I WOULD!!!! My bill was not even a full 24 hours late as I got paid on Thursday, the day after it was due. I have never been late on a payment to FPUA. I went online and paid my bill the day I got paid which was 2 …
This is ridiculous the bill has doubled the amount then usual how do they expect people to pay their bill when everything is getting expensive.
Quick to shut off your power because the turn-off notice conveniently got returned and leave you sitting in 100° heat all day. …
Don’t ask for help or request a callback because it won’t happen. And if power goes out at night be sure to call to report the outage ASAP since Ken waits for the call before dispatching crews. FPUA really should sell to FPL then maybe we …
Storm knocked out power FPUA hot line doesnt work, phone hangs up after going though phone menu, rings like 3 times, then hard click, tried calling 8 times now, no pick up, you guys have to hire more staff please for emergencies like this
These people are garbage
I left my home for 2 weeks and 4 days and my bill has essentially trippled this month please explain ? I’ve never seen my bill this high.
Big waste of time trying to find out why your water is off during the night. No information online, or on their Facebook page, news. Forget about calling, nobody will answer the phone about water outage. Shameful way to run a business. …
Super job by FPUA crew today! I nicked my powerlines trimming a tree. I got a rapid response from customer service and the crew that arrived were quick and definitely knew their job: Kevin Parrish and Charles Alfred–many thanks guys for getting power restored so quickly. Power was down less than an hour.
I’m tired of getting my bill then another one within the same week stating that it’s my final invoice! Stop harassing people the bill is going to get paid not like I didn’t already put down a large amount to get my utilities turned on …
Awful utilities! I experience power loss all the time along with ridiculous prices. This needs to stop and FPL needs to take over.
My bill use to be only 70 to sometimes 100 dollars now all of a sudden last month it’s 136 dollars now this month it’s a 179 this doesn’t make any sense I’m single mom just trying to make it and keep a roof over me and my daughter head this is ridiculous what is this world coming to 😢😡 …
What a joke this company is. One too many times an entire apartment complex is out of the water with no notification whatsoever. You call the emergency outage number and you are connected to a number that just rings and rings and rings and …
Go to use kiosk on Saturday 12/11/22 to pay my bill, out of order! Par for the course.
I have a 7 month old son, I am trying to feed. Without notifying me they cut my power. I beg for them help me out, this one time. The agents kept sending me to voicemail of the manager or higher up. No one ever got back to me. Honestly …
I got up this morning 4:30 am 1/26/2022 to fine no water in the pipes, I call FPUA emergency hot line no answer ! I tried all the different departments gas, power, water no one answered, If this was a gas leak we could of have major to …
This company has a fleet of new vehicles, but they can’t update their telephone system during an outage of services. Someone should be on call to leave a message concerning a water outage (like this morning), electrical and gas. Also, …
On vacation . Came home bill doubled. I want my overcharged money back. 190.00 to 380.00. Retaliation .Expect it. Ffpua. Fj b.
I used the same amount of power a year ago and it was $330 this month it is $651. Last month the power adjustment cost was .018 cents per KWH this month it is over .05 cents per KWH which add over 130 dollars to my bill
Terrible! Extremely high rates that they just raised again!! I believe they don’t always read the meter and have to guess your monthly payment. I have no faith they will ever improve. I have a 2/2 home and I just received a $457 dollar bill! Ridiculous.
No matter how much I keep everything off my bill goes up $20 every month and this month it went up $60. I’m a single mom I can’t afford a $300 fpua bill …
Impossible to pay bill except thru AutpPay. Even then they debit 2 weeks early. Site and app do not work, can’t get thru to Customer Service. Unbelievable for a Utilities Company. Going to contact public officials regarding this mess!
My electric bill including garbage and my gas for gas stove this month is 309. I do not have a washer, dryer, dishwaher, or an excessive amount of electronics. My lightbulbs are led lights. I have a 2/1 and only use 2 out of 3 a/c units and …
Spoke with a CSR named Katrina and I cannot say enough about how professional, kind and helpful she was. I am not happy about the rate increases, but the customer service provided by Ms. Katrina left me with a feeling that there are people …
So I just moved to Fort Pierce and my move in date was on a Friday. I called FPUA to get my power turned on and to my surprise they do not connect power over the weekend. I had to move all my stuff in this Florida heat. This relationship …
They’ve repeatedly cut power on me and my wife and 2 year old. 2 times in 2 days in fact. They only care about money and unfortunately are the only option In fort pierce. If we had any other choice we’d take it.
So I got and pay a 500 deposit to get power ay the new place, not only do I have a special needs hils that’s insulin dependent at the house and need to have power for her. I get told that they’re not sure they can have someone turn it on …
Scam company!!! Highest prices ever since I moved to Florida back in 2009. They should be out of business and let FPL take over. Nothing worst than taking advantage of people with high unjustified power bills. Class action is need it, wish FPUA will close soon. May God have misery of your souls.
If I could give a zero stats. This company has been here before I was born. And my dad worked for them. You would think by now they would have built a call center. Cause it seems that they can not handle the amount of calls that come in. It’s all about money in Fort Pierce.
This is the worst company in history to have electricity with. They will disconnect your lights with no warning. They care about nothing but giving you an extremely large bill and very little time to pay and their work with you policy is …